Fly One (Romania)

Laudamotion is an airline with a distinct personality, carrying the legacy of legendary Formula 1 racer Niki Lauda in its DNA. The Austrian carrier has established itself as a reliable choice for travellers who value European service quality combined with affordable fares. The company's aircraft, often recognised by their expressive livery, connect key cultural and business centres, offering passengers comfortable flights on modern liners. The brand's history is inextricably linked with speed, precision, and a striving for perfection, which is reflected in its punctuality and safety standards.

The airline focuses on ensuring maximum mobility across Europe, constantly optimising its route network. The backbone of the air fleet consists of time-tested Airbus A320 family aircraft, popular among pilots and known for their reliability and comfortable cabins. Laudamotion's priority remains high flight safety standards and regular technical maintenance of vessels in accordance with strict Austrian and international regulations.

The flight geography covers diverse destinations suitable for both business trips and holidays. According to the current schedule, travellers can head to the heart of Bavaria — Munich, or visit the capital of the European Union — Brussels. For those seeking warmth and historical discoveries, flights are available to sunny Tel Aviv. Lovers of romance and Italian architecture will appreciate the direct route to Verona, while beach holiday enthusiasts can fly to the popular resort of Hurghada.

Connecting with Laudamotion representatives is easiest through official online channels. Since the carrier is a subsidiary of the Ryanair holding, most service inquiries, from ticket purchase to flight check-in, are handled through the parent company's unified centralised platform, ensuring high service standards and support availability.

For current information and booking management, please use the following resource:

Official Website: www.ryanair.com (the laudamotion.com website automatically redirects to the group's unified portal).

Contact Details

• Customer Support (Chat): The fastest way to get in touch is via the online chat with a virtual assistant or agent on the official website (available 24/7).
• Customer Service Centre (Phones):
  • General International Line (Ryanair Group): +44 871 246 0002 (English language).
  • Please note that phone numbers may vary depending on the country you are in; the full list is available in the "Help Centre" section on the website.
• Email: Direct email addresses for customers are generally not used. To send requests, claims, or documents, you must use the online contact forms on the website.
• Mobile App: The Ryanair app (available on the App Store and Google Play) is used for Laudamotion flight check-in, storing boarding passes, and contacting support.

Social Media

Current news, special offers, and operational information are often published on the group's social media pages. You can try contacting support via direct messages:

• Facebook / Messenger: Official Ryanair page (handles inquiries for all subsidiary airlines).
• Twitter (X): @Ryanair or @AskRyanair (for operational questions).
• Instagram: @ryanair

Offices and Representatives

Like most low-cost carriers, Laudamotion does not maintain a network of city sales offices open for tourist visits. Service is provided directly at airports.

• Airport Counters: Look for check-in and ticket counters with the Laudamotion or Ryanair logo. They typically open 2-3 hours before the scheduled flight departure.
• Base Airport: Major operational issues are resolved at the airline's hub — Bucharest (Henri Coandă Airport).

Please note: Contact details, phone numbers, and support service operating rules may change. We strongly recommend checking the latest information in the "Contact Us" section on the official website before travelling.

Cabin Baggage: Travel Light

Since Laudamotion operates on a low-cost model (and is a subsidiary of Ryanair), cabin baggage rules are quite strict. The basic ticket price includes the carriage of only one small bag. Its dimensions must not exceed 40 x 20 x 25 cm. This could be a small backpack, laptop bag, or handbag, which must fit easily under the seat in front of you.

If you require more items, for example, for a weekend trip to Brussels or a short visit to Tel Aviv, we recommend purchasing the Priority & 2 Cabin Bags service. This entitles you to bring on board:

• A small bag (40 x 20 x 25 cm).
• An additional wheeled suitcase weighing up to 10 kg with dimensions up to 55 x 40 x 20 cm (placed in the overhead locker).

Checked Baggage

For longer journeys, such as a holiday on sunny beaches via a flight to Hurghada, it makes sense to pay for checked baggage. The airline offers two main weight options:

• 10 kg — ideal for a one-week trip. This suitcase is handed over at the check-in desk (drop-off).
• 20 kg — the standard choice for a full holiday.

Each passenger can add up to three pieces of 20 kg baggage to their booking. Please note: the cost of adding baggage online when purchasing a ticket is always significantly lower than at the airport or via the call centre.

Excess Baggage and Fees

It is important to strictly adhere to weight limits. If your suitcase is heavier than the paid allowance, you will be charged a fee for each extra kilogram of excess weight at the airport (excess baggage fees are quite high and charged according to Ryanair Group rates). Pooling baggage weight between passengers is permitted only if they are on the same booking and check in together.

Sports Equipment and Musical Instruments

For active leisure enthusiasts planning a ski trip, for example to Munich, or transporting bulky equipment, special rules apply. Sports equipment (skis, snowboards, bicycles, golf clubs) is carried in the hold for a separate fee. The weight of a single piece of sports equipment must not exceed 20 kg (30 kg for bicycles).

Small musical instruments (guitars, violins) exceeding cabin baggage dimensions can be carried in the cabin if a separate seat (Extra Seat) is purchased for them. Large instruments are checked into the hold with a special surcharge.

Prohibited and Restricted Items

For safety reasons on Laudamotion flights, as across Europe, standard restrictions apply:

• Liquids in cabin baggage: Only in containers no larger than 100 ml, packed in a single transparent 1-litre bag.
• Batteries and Power Banks: Must be carried only in cabin baggage. Checking them into the hold is strictly prohibited due to fire risk.
• Prohibited everywhere: Explosives, flammable liquids, sharp objects (in the cabin), weapons and replicas.

Tips for Efficient Packing

To avoid unnecessary expenses and stress before departure, for instance from the airline's hub in Bucharest or when returning home from a romantic trip to Verona, follow these simple tips:

• Weigh at home: Use a scale before leaving home. Airport scales may have a margin of error not in your favour, and paying for 1-2 kg of excess weight can cost as much as a full meal.
• Soft bags: It is better to use backpacks or soft bags rather than hard cases for cabin baggage. They are easier to place under the seat or "compress" into the sizer (dimension check frame) if staff ask to verify dimensions.
• Wear the heaviest items: If you are overweight, wear your heaviest shoes and bulky clothing (jacket, sweater) before check-in.
• Check your email: The airline often sends reminders about baggage dimensions before the flight — do not ignore them, as rules may change.

Rules for Transporting Animals

Laudamotion, as part of the Ryanair Group, adheres to a strict policy regarding animal transportation. The carrier's main priority is safety and affordable fares, so the range of pet transport services is significantly limited compared to traditional airlines. Travellers should carefully study the rules before booking, as exceptions are extremely rare.

Transport Options

In the Cabin (Cabin Baggage)

Important to know: Laudamotion does not allow ordinary pets (cats, dogs, ferrets, etc.) in the aircraft cabin, regardless of their weight or size. The service of paid pet transport in a carrier under the seat is not available.

The only exception is guide dogs and assistance dogs:

• Permitted animals: Only specially trained guide/assistance dogs accompanying passengers with disabilities.
• Size and weight: There are no strict weight limits, but the dog must fit at the passenger's feet without blocking the aisle.
• Equipment requirements: The animal must be in a harness and on a leash throughout the flight (a muzzle may be required depending on the route).
• Limit: The number of dogs on a single flight is limited (usually up to 4 animals), so prior approval is necessary.

In the Baggage Hold (Checked Baggage)

The airline does not provide the service of transporting animals in the baggage hold of passenger aircraft. This means you cannot check your pet in a crate at the check-in desk, even if flying on a long route, for example to Hurghada or Tel Aviv. Only technical cargo and suitcases are transported in the ventilated baggage compartments.

As Cargo

Transporting animals as unaccompanied cargo (via air waybill) is also not carried out on Laudamotion flights. For transporting large animals or relocating, it is recommended to use the services of specialised cargo airlines.

Required Documents

For passengers travelling with guide dogs, a full set of documents is required. Requirements may vary depending on whether you are flying within the EU (e.g., to Brussels) or to non-EU countries.

• Veterinary Passport (Pet Passport): EU model or a recognised international certificate.
• Training Certificate: A document from an accredited organisation (member of IGDF or ADI) confirming the status of the guide dog.
• Vaccinations: Valid rabies vaccination (administered at least 21 days before departure).
• Health Certificate: Clinical examination by a veterinarian (usually 48–72 hours before departure).
• Antibody Titre Test: May be required for flights to/from certain countries (e.g., Israel).

Service Costs

• Guide Dogs: Carried free of charge on all routes where permitted by law.
• Ordinary Pets: Service not provided (neither paid nor free).

Preparation Tips

• Notify the Airline: Be sure to contact Laudamotion support at least 48 hours before departure to book a space for a guide dog.
• Seat Selection: Passengers with guide dogs are usually assigned specific seats (often window seats) so the dog can safely settle on the floor. Emergency exit seats are prohibited.
• Dog Preparation: Do not feed the animal immediately before the flight to avoid motion sickness.

Restrictions

• Emotional Support: "Emotional Support Animals" (ESAs) that do not have a guide dog training certificate are not permitted to fly.
• Geographical Restrictions: On certain routes (e.g., flights to/from the UK or Morocco), total bans on animal entry may apply even for guide dogs due to local quarantine laws.
• Refusal of Carriage: The crew has the right to refuse carriage if the dog demonstrates aggressive behaviour or does not meet sanitary standards (dirty, has an unpleasant odour).

Important: Transport rules are subject to change. We strongly recommend verifying the latest information via the support chat on the official website before purchasing a ticket.

Loyalty Program

Laudamotion, being part of the largest European low-cost holding Ryanair Group, adheres to the modern concept of "low fares instead of complex bonuses". The airline does not have a traditional loyalty program with mile accumulation or status points typical of classic carriers. Instead, the focus is on maximum price transparency and the ability to independently "assemble" the necessary level of comfort for each specific trip.

Participation Levels (Fare Bundles)

Instead of fixed elite statuses (Silver, Gold), privileges are purchased directly when booking a ticket. Your "status" for a specific flight is determined by the selected fare plan:

• Basic: The entry level for travelling light. Includes only a seat on the plane and one small cabin bag (40x20x25 cm).
• Regular: The optimal choice for most tourists. Adds priority boarding and a second cabin bag (up to 10 kg), as well as standard seat selection.
• Plus: A package for those flying on holiday. Includes a small cabin bag, checked baggage (20 kg), and free airport check-in.
• Flexi Plus: The maximum level of comfort (the "business class" of the low-cost carrier). Includes priority boarding, two cabin bags, any seat selection, ticket flexibility, and Fast Track security clearance (at select airports).

How to Earn Miles/Points

Since a classic mileage system is absent, bonus accumulation for flights does not occur. However, there are alternative ways to benefit:

• Savings on Tickets: The main "currency" of loyalty here is the money saved thanks to low base fares.
• ESN Student Program: Students holding an Erasmus Student Network card can receive a 10% discount on 4 flights per year and free checked baggage (registration on the Ryanair portal is required).
• Partner Promotions: When booking hotels or renting cars through Ryanair Rooms and Car Hire services, cashback is sometimes offered in the form of "Flight Credit", which can be used to pay for future tickets.

How to Spend Miles

Due to the lack of an accumulation system, the concept of a "reward ticket for miles" does not exist at Laudamotion. All services are paid for with monetary funds. If you have vouchers or Flight Credit received as part of a refund or partner promotions, they can be used at the payment stage on the website.

Alliance Membership

The airline is not a member of global aviation alliances (Star Alliance, SkyTeam, oneworld). It is part of an independent holding:

• Group: Ryanair Holdings (unites Ryanair, Buzz, Malta Air, and Laudamotion).
• Integration: This ensures unified service standards, a common booking system, and the possibility of connections within the group's network.

How to Join

Although you cannot collect miles, it is recommended to create a personal profile for convenience:

• Register a myRyanair account on the official website or mobile app.
• This will allow you to save passenger data and payment cards for purchasing tickets in a few clicks, as well as receive personalised special offers.

Laudamotion operates on a classic low-cost model, offering passengers an optimal price-quality ratio. You won't find luxurious first-class cabins or complex entertainment systems here, but the carrier guarantees modern safety standards, cabin cleanliness, and punctuality. The service concept is built on the "pay only for what you use" principle, allowing travellers to independently create a set of necessary services.

Travel Classes

Laudamotion aircraft feature a single economy class. There is no traditional business class with a separating curtain and wide seats. However, passengers valuing enhanced comfort and flexibility can purchase the Flexi Plus fare. It acts as the "business class" of the low-cost world, providing priority boarding, ticket flexibility, and the ability to choose any seat in the cabin for free, including those with extra legroom.

Seat Configuration and Onboard Comfort

The airline's fleet consists of Airbus A320 aircraft, the cabin of which features a 3-3 layout (three seats to the left and three to the right of the aisle). The interior is distinguished by a minimalist yet functional design.

• Standard Seats: Ergonomic seats with leather upholstery. The distance between rows (seat pitch) is about 71-76 cm, which is standard for short European flights, such as to Brussels or a business trip to Munich. Please note that seatbacks on many aircraft are fixed and do not recline.
• Extra Legroom Seats: Located in the front rows (Row 1) and at emergency exits (over the wing, rows 12-13). Here, passengers have significantly more legroom, which is especially relevant for longer flights, for example, if you are flying to Tel Aviv or for a holiday in Hurghada. These seats are available for an additional fee.

Food and Drinks

Complimentary meals are not provided on Laudamotion flights. Instead, a paid service (Bistro / Getaway Café) operates on board. Shortly after reaching altitude, flight attendants offer a menu which includes:

• Hot drinks (Lavazza coffee, tea, cappuccino).
• Refreshing beverages and juices.
• Fresh sandwiches, paninis, and hot rolls.
• Snacks, chocolate, and chips.

For flights early in the morning or late in the evening, this is a great way to have a snack. Prices are comparable to airport cafe prices. Payment is accepted primarily by bank cards.

Entertainment and Connectivity

Laudamotion aircraft do not have built-in multimedia screens or Wi-Fi. The airline recommends passengers stick to the BYOD principle (Bring Your Own Device).

Before departure, especially if your journey starts from the hub in Bucharest to remote points of the network, we advise downloading films, music, or e-books to your smartphone or tablet in advance. An inflight magazine is also usually available on board, where you can read about flight destinations and browse the Duty Free assortment.

Special Services

The airline strives to make flights accessible to all categories of citizens by offering a range of special services:

• Passengers with Disabilities: Assistance services during boarding are provided free of charge, but must be requested no later than 48 hours before departure via the website or support service.
• Travelling with Children: For families flying on holiday, for example to romantic Verona, special seating rules apply. If you are travelling with children under 12, one adult is required to pay for a seat (at a discount) to be entitled to reserve seats next to them for children (up to 4 children per adult) free of charge. Changing tables are available on board (in the rear toilets).
• Pregnant Women: Permitted to fly without medical clearance up to the 28th week of pregnancy. From the 28th to the 36th week, a "Fit to Fly" letter from a doctor is required. After the 36th week, flying is prohibited.

Laudamotion's route network is focused on providing affordable and comfortable flights between key European cities and popular resort destinations. The carrier's main operational centre is Bucharest, from which a significant portion of scheduled flights originate, connecting the Romanian capital with important business and tourist locations.

When planning a trip with Laudamotion, it is important to remember that the carrier operates on a classic low-cost model. This means that pricing is dynamic: ticket costs depend directly on flight occupancy and the time remaining before departure. To catch the best fares, we recommend following a few proven rules.

Optimal Time to Buy

Statistics show that the most attractive prices are usually available when booking 1.5–2 months before the travel date. If your destination is popular European cities such as Munich or the administrative centre of the EU — Brussels, try not to delay the purchase until the last week. On routes with high business demand, prices can rise sharply a few days before departure.

Consider Seasonality and Days of the Week

Holiday destinations have a strong seasonal dependency. Tickets to sunny beaches, for example to Hurghada or colourful Tel Aviv, traditionally become more expensive during school holidays and public holidays. For trips to these cities, it is more profitable to choose dates at the beginning or end of the season. It is also worth paying attention to the days of the week: flying mid-week (Tuesday, Wednesday) often costs less than flights on Friday or Sunday. This is an excellent solution if you are planning a romantic weekend, for example in Verona.

Connections and Hub

The airline's main hub airport is Bucharest. Using this hub allows you to create budget itineraries with connections if direct flights are too expensive or unavailable. When purchasing tickets with a transfer, be sure to allow enough time (minimum 2-3 hours), as Laudamotion does not always guarantee connections if tickets are purchased as separate bookings.

Sales and Sales Channels

The airline regularly holds sales, often synchronised with promotions of the parent group Ryanair. The best way not to miss a great offer is to subscribe to the official newsletter. Booking tickets is safest and cheapest via the official website or mobile app, avoiding markups from third-party agencies.

History and Development: A Legend's Legacy

The history of Laudamotion resembles a thrilling race, full of sharp turns and strategic decisions. The carrier's roots go back to 2004, when Amira Air was founded, specialising in business class charter flights. However, the key moment in the brand's fate came in 2016, when the company was acquired by the legendary Austrian Formula 1 racer Niki Lauda.

Birth of the Brand and First Steps

In early 2018, following the bankruptcy of the airline Niki (Lauda's previous aviation project), Niki Lauda bought the assets back and carried out a major rebranding. Thus, the name Laudamotion appeared in the European skies. The main goal of the new company was to create a quality low-cost carrier with Austrian charm that could quickly occupy the niche of affordable tourist transport, connecting Northern Europe with traditional holiday destinations.

Strategic Partnership and Merger

The turning point in development history was the spring of 2018. The Irish giant Ryanair announced the purchase of a stake in Laudamotion, and by the end of the year increased its participation to 100%. This merger gave a powerful impulse: the airline gained access to vast resources, a unified booking system, and marketing support, becoming an official division of the Ryanair Holdings group. At the same time, the carrier retained its visual identity and recognisable brand.

Fleet Evolution

A unique feature of Laudamotion within the holding became its choice of aircraft. Unlike the parent company Ryanair, which uses the Boeing 737, the Austrian carrier bet on the Airbus A320 family. This historic decision allowed the group to diversify its fleet. The company's planes are easily recognised at any airport by their characteristic red and white livery and large logo, paying tribute to the founder.

Route Network Development and New Horizons

Since integrating into the major holding, the flight geography began to expand rapidly. The airline focused on connecting key European cities and "sunny" destinations. An important stage of modern development was strengthening positions in Eastern Europe, where Bucharest became a strategic hub. Using this base allowed for regular connections with major business centres, such as Bavarian Munich and the capital of Europe — Brussels.

New route launches have always been oriented towards tourist needs. The company successfully opened flights to the Middle East, making dynamic Tel Aviv more accessible, and also offered direct flights for romance lovers to the Italian city of Verona. For beach holiday lovers, the schedule included flights to the popular resort of Hurghada.

Modernity and Innovation

Today, Laudamotion continues to develop as an integral part of Europe's largest aviation group. The company actively implements digital technologies to simplify the check-in process and improve flight punctuality. Remaining true to low-cost model principles, the carrier focuses on operational efficiency and environmental friendliness, offering travellers modern safety standards and affordable fares across Europe.