Provincial Airlines

Provincial Airlines, widely recognized today as PAL Airlines, is a distinguished regional carrier that has been serving the unique travel needs of Eastern Canada for nearly five decades. Born from the necessity to navigate the rugged landscapes and variable weather of Newfoundland and Labrador, Quebec, and the Maritimes, the airline has evolved from a flight training school into one of the largest independent airlines in the region. Known for its steadfast reliability and commitment to community connection, Provincial Airlines offers travelers a seamless way to explore the stunning Atlantic coastlines and the rich cultural tapestry of Eastern Canada.

The airline prides itself on understanding the specific demands of northern and regional aviation. Whether transporting workers to remote mining sites or flying tourists to picturesque coastal towns, Provincial Airlines maintains a strong focus on safety, punctuality, and customer satisfaction. Their operations are characterized by a "can-do" attitude and a level of personalized service that reflects the friendly hospitality the region is famous for.

Traveling with Provincial Airlines offers several distinct advantages for those visiting the region:

• Regional Connectivity: The airline provides essential links between major urban centers and smaller communities. Key routes include frequent flights between Quebec City and Montreal, as well as connections to St. John's, Deer Lake, and Happy Valley-Goose Bay.
• Robust Fleet: The fleet primarily consists of De Havilland Dash 8 aircraft (Series 100, 300, and 400) and Beechcraft 1900D models. These turboprops are specifically designed for short-haul flights and are renowned for their performance in the challenging weather conditions often found in Eastern Canada.
• Award-Winning Service: Provincial Airlines has been recognized for its service excellence, frequently winning regional awards. Passengers often enjoy complimentary snacks and beverages, a perk that has become rare on many other carriers.
• Commitment to Safety: With decades of experience operating in northern climates, the airline maintains a rigorous safety program and employs highly experienced crews trained to handle diverse operational environments.

Contacting Provincial Airlines (PAL Airlines) from the United Arab Emirates

As Provincial Airlines (operating as PAL Airlines) is a regional carrier based in Eastern Canada, there is currently no direct local office or dedicated customer service team located within the United Arab Emirates. Travelers in the UAE needing assistance with bookings, schedules, or baggage should contact the airline's international support team at their Canadian headquarters.

Official Website

For the most up-to-date flight schedules and online management of your booking, visit the official website:

• Website: www.palairlines.ca

Customer Service and Reservations

Since there are no local phone numbers for the UAE, please use the international contact details provided below. Be aware that international calling rates may apply.

• International Customer Service: +1 709-576-2400
• Toll-Free (North America only): +1 800-563-2800 (may not work from UAE mobile networks)
• Email Inquiries: reservations@palairlines.ca
• Cargo Services: cargo@palairlines.ca
• Charters: charters@palairlines.ca

Social Media

For quick updates or alternative ways to reach out, you can follow Provincial Airlines on their official social media channels:

• Facebook: PAL Airlines
• X (Twitter): @PALairlines
• Instagram: @palairlines
• LinkedIn: PAL Airlines

Office Locations

There are no physical airline offices or airport desks for Provincial Airlines in the United Arab Emirates. All in-person inquiries must be handled at their stations in Canada.

• Headquarters Address: Hangar #1, St. John's International Airport, P.O. Box 29030, St. John's, NL, A1A 5B5, Canada

Support Availability

The reservations center generally operates during Canadian business hours and extended hours for flight operations. When calling from the United Arab Emirates, please consider the time difference (Newfoundland Standard Time is significantly behind UAE Standard Time).

Traveling with Provincial Airlines (PAL Airlines) requires careful planning, especially given that many of their routes utilize regional aircraft like the Dash 8. These planes are perfectly suited for the rugged terrain of Eastern Canada, but they do have more compact cabin spaces compared to large international jets. Understanding the baggage allowances beforehand will ensure a smooth journey to your destination.

Carry-On Baggage Allowance

Due to the smaller overhead bins on regional aircraft, Provincial Airlines has specific limits for cabin baggage to ensure safety and comfort for all passengers.

• Standard Carry-On: Each passenger is permitted one standard carry-on bag. The maximum weight is generally 13 lbs (6 kg), and dimensions must not exceed 12" x 16" x 10" (30 cm x 40 cm x 25 cm).
• Personal Item: In addition to the standard bag, you may bring one personal item, such as a purse, laptop bag, or small briefcase. This item must fit under the seat in front of you and should not exceed 10" x 12.5" x 7" (25 cm x 32 cm x 17 cm).
• SkyCheck Service: If your carry-on fits the weight limits but is slightly too bulky for the overhead bin, the airline offers a "SkyCheck" or valet service. You can leave your bag at the door of the aircraft before boarding, and it will be waiting for you on the tarmac or in the bridge immediately upon deplaning.

Checked Baggage Limits

Your checked baggage allowance depends on the fare class purchased. It is always recommended to verify your specific ticket details, but the general policies are as follows:

• Weight and Size: The standard maximum weight for a checked bag is 50 lbs (23 kg). The maximum linear dimensions (length + width + height) are 62 inches (158 cm).
• Free Allowance: Higher-tier fares (such as Flex or All-Inclusive) typically include one or two free checked bags.
• Basic Fares: Travelers booking the lowest fare classes (such as Saver) may not have a free checked bag allowance and will need to pay a fee for their first piece of luggage.

Excess and Overweight Baggage

If you need to bring more than the standard allowance, Provincial Airlines accepts excess baggage subject to space availability and additional fees.

• Overweight Bags: Bags weighing between 51 lbs (24 kg) and 70 lbs (32 kg) are considered overweight and incur a surcharge.
• Safety Limit: For health and safety reasons, any single bag weighing more than 70 lbs (32 kg) will not be accepted as checked luggage and must be shipped as cargo.
• Additional Pieces: If you plan to check more bags than your fare allows (e.g., a 3rd or 4th bag), per-bag fees will apply. It is advisable to arrive at the airport early if you are traveling with excess luggage.

Special Items: Sports and Music

Exploring the outdoors is a key part of visiting destinations like Quebec City or Newfoundland, and Provincial Airlines accommodates various special items.

• Sports Equipment: Items such as skis, snowboards, golf clubs, and hockey bags are generally accepted. They usually count as one piece of your checked baggage allowance. If the equipment exceeds the standard weight or size limits, or if it is in addition to your standard bags, handling fees will apply.
• Musical Instruments: Small instruments (like violins) may be brought on board as your carry-on if they fit in the overhead bin. Larger instruments (like guitars) should be checked in a hard-shell case to prevent damage.

Restricted and Prohibited Items

To ensure flight safety, strictly adhere to international aviation standards regarding prohibited items.

• Batteries: Loose lithium batteries and power banks must be packed in your carry-on baggage only; they are prohibited in checked luggage.
• Liquids and Gels: In carry-on bags, liquids must be in containers of 100ml (3.4 oz) or less and fit within a single clear, resealable plastic bag. Larger quantities must be checked.
• Prohibited Goods: Explosives, flammable solids or liquids, compressed gases, and other hazardous materials are strictly forbidden.

Tips for Packing Efficiently

When flying on regional routes, such as the trip from Montreal to Wabush, packing smart can save you time and money.

• Use Soft-Sided Luggage: Duffel bags or soft suitcases are easier to fit into the cargo holds of smaller aircraft compared to rigid hard-shell cases.
• Pack Essentials in Carry-On: Always keep medication, travel documents, and valuable electronics in your personal item, just in case your larger carry-on needs to be SkyChecked.
• Weigh Before You Go: Since the 50 lb (23 kg) limit is strictly enforced, weighing your bags at home can help you avoid unexpected fees at the check-in counter.

Traveling with Pets on Provincial Airlines

Provincial Airlines (PAL Airlines) understands that pets are part of the family and strives to make their journey as comfortable as possible. Whether you are relocating or taking a vacation, the airline offers various options to accommodate cats and dogs, ensuring they travel safely to your destination.

Transport Options

Depending on the size and breed of your animal, as well as the aircraft type, there are three main ways your pet can travel.

In Cabin (Carry-on)

Small pets can join you in the passenger cabin, provided they remain in their carrier throughout the flight.

• Carrier Dimensions: Soft-sided carriers are recommended and must fit securely under the seat; typical maximum dimensions are approximately 10" x 15" x 9" (26 cm x 38 cm x 23 cm).
• Maximum Weight: The total weight of the pet and carrier combined must not exceed 9 kg (20 lbs).
• Allowed Pet Types: generally limited to cats and small dogs.
• Limit per Passenger: Only one pet carrier is allowed per passenger.
• Booking: Space is limited (often to just 2 pets per flight), so early booking is essential.

In Cargo Hold (Checked Baggage)

Larger animals that do not fit in the cabin can often travel as checked baggage in the temperature-controlled cargo hold.

• Container Requirements: Pets must be in an IATA-approved hard-sided crate that allows the animal to stand, turn around, and lie down comfortably.
• Weight and Size Limits: The combined weight of the pet and crate must usually be under 32 kg (70 lbs); heavier items may need to ship as cargo.
• Temperature Restrictions: Pets may be refused if extreme heat or cold is forecast at any point in the journey to ensure their safety.
• Safety: Crate doors must be secure, and wheels must be removed or rendered inoperable.

As Cargo (For Large Animals)

For very large dogs, unaccompanied pets, or animals traveling on specific routes, shipping via PAL Cargo is necessary.

• When Required: Mandatory for animals/crates exceeding checked baggage weight limits or for unaccompanied minors traveling with pets.
• Special Requirements: Requires a secure, reinforced crate and specific airway bill documentation.
• Booking Procedure: Arrangements must be made separately through the cargo department, typically at least 24 hours in advance.

Required Documentation

To ensure a smooth check-in process, have the following documents ready:

• Veterinary Health Certificate: Required for all pets, verifying the animal is fit for travel (usually issued within 10 days of travel).
• Vaccination Records: Proof of up-to-date vaccinations, specifically Rabies.
• International Forms: If traveling internationally, all entry permits and certificates required by the destination country must be presented.

Service Costs

Fees for traveling with pets are charged per direction and vary based on the method of transport.

• In-Cabin Fee: Approximately $50 - $75 CAD per direction (subject to taxes).
• Cargo Hold Fee: Approximately $75 - $100 CAD per direction (subject to taxes).
• Note: Prices are subject to change and may vary depending on the specific route and distance.

Preparation Tips

Preparing your pet beforehand can significantly reduce travel anxiety.

• Acclimatization: Let your pet get used to their carrier or crate several days or weeks before the flight.
• Feeding: Feed your pet a light meal 4–6 hours before departure; offer water right up until travel time.
• Comfort: Place a familiar blanket or toy inside the crate to help reduce stress.
• Identification: Ensure the crate is clearly labeled with your name, phone number, and destination address.

Restrictions

Certain limitations apply to ensure the safety of all passengers and animals.

• Prohibited Breeds: Brachycephalic (snub-nosed) breeds like Pugs, Bulldogs, and Persian cats are often restricted from the cargo hold due to respiratory risks.
• Age Restrictions: Puppies and kittens must generally be at least 8 to 12 weeks old to travel.
• Prohibited Animals: Exotic animals, rodents, and reptiles are typically not accepted in the cabin or as checked baggage.
• Exceptions: Service animals trained to assist passengers with disabilities travel free of charge and are exempt from carrier requirements, though valid documentation is required.

Important: Pet travel policies are strictly enforced and capacity is limited. We strongly recommend contacting Provincial Airlines directly at the time of booking to confirm availability and current specific requirements for your route.

Loyalty Program: Aeroplan

Provincial Airlines (operating as PAL Airlines) does not maintain a standalone frequent flyer scheme but instead participates in Aeroplan, Canada’s premier loyalty program. This partnership allows passengers to seamlessly earn and redeem points not just on regional flights across Eastern Canada, but on a vast network of global travel partners, making it an exceptionally valuable program for both local commuters and international visitors.

Membership Tiers

Aeroplan offers a prestigious tiered status system known as Aeroplan Elite Status, which rewards frequent travelers with increasingly valuable perks. The tiers are determined by the number of Status Qualifying Miles (SQM) or Segments (SQS) earned annually.

• Aeroplan Member: The entry-level tier allowing you to earn points on every eligible flight and redeem them for rewards.
• Aeroplan 25K & 35K: Equivalent to silver levels, offering priority waitlist status, bonus points on eligible flights, and seat selection benefits.
• Aeroplan 50K: The gold-standard tier providing Star Alliance Gold recognition, Maple Leaf Lounge access, and priority airport services.
• Aeroplan 75K & Super Elite: Top-tier status featuring guaranteed reservations, concierge services, and the highest priority for upgrades and boarding.

Earning Points

Travelers can accumulate Aeroplan points through a wide variety of activities, extending well beyond just flying.

• Flights: Earn points on every eligible scheduled flight operated by PAL Airlines, Air Canada, and over 40 global airline partners.
• Daily Retail: Collect points at popular Canadian retailers like Starbucks, LCBO, and Uber by linking your account.
• Financial Partners: Earn significantly faster by using Aeroplan-affiliated credit cards from TD, CIBC, or American Express.
• eStore: Shop online through the Aeroplan eStore with hundreds of retailers to earn points on every dollar spent.

Redeeming Points

The flexibility of Aeroplan allows members to use their points for diverse travel and lifestyle rewards.

• Award Flights: Book reward seats on PAL Airlines routes, such as the popular hop from Quebec City to Montreal, with no blackout dates on Air Canada flights.
• Travel Perks: Use points to cover taxes, fees, and surcharges associated with your flight bookings.
• Upgrades: Bid points for cabin upgrades on eligible partner flights for a more comfortable journey.
• Merchandise: Redeem points for gift cards, electronics, and merchandise through the online catalog.

Alliance and Partners

While Provincial Airlines is a regional carrier, its integration with Aeroplan connects passengers to a massive global network.

• Key Partner Airline: The program is owned by Air Canada, ensuring seamless connectivity and earning potential across the country.
• Star Alliance Connection: Aeroplan members can earn and redeem points on all Star Alliance member airlines, linking regional travel to global hubs.

How to Join

Becoming a member is simple, free, and instant, allowing you to start earning immediately.

• Online Registration: Visit the official Aeroplan or Air Canada website to create your account.
• Mobile App: Download the Air Canada app to register and access your digital membership card on the go.
• Link Your Booking: Always add your Aeroplan number when booking your PAL Airlines ticket or during check-in.

Onboard Experience

Flying with Provincial Airlines (PAL Airlines) offers a travel experience defined by genuine Eastern Canadian hospitality. Unlike many regional carriers that have moved toward a "no-frills" model, PAL Airlines maintains a full-service philosophy. Whether you are commuting for business or exploring the scenic Atlantic provinces, the airline strives to provide a comfortable and welcoming environment from takeoff to landing.

Cabin Comfort and Seating

The airline operates a fleet primarily composed of De Havilland Dash 8 and Beechcraft 1900D aircraft. While these are smaller turboprops designed for rugged northern climates, they offer distinct advantages in terms of passenger comfort.

• No Middle Seats: On the Dash 8 aircraft, the cabin features a 2x2 seating configuration. This means every passenger is guaranteed either a window or an aisle seat, ensuring a journey free from the discomfort of a middle seat.
• Interior Design: Most aircraft are outfitted with comfortable leather seats. While the cabin is more compact than international jets, the legroom is generally sufficient for the short duration of typical routes, such as the frequent service between Quebec City and Montreal.
• Quiet Atmosphere: The smaller passenger count creates a quieter, more personalized atmosphere, allowing the cabin crew to attend to passengers more effectively.

Complimentary Dining and Beverages

One of the most appreciated aspects of flying with Provincial Airlines is the inclusive nature of their on-board service. Guests do not need to reach for their wallets to enjoy basic amenities.

• Snacks and Light Meals: Passengers are treated to complimentary snacks on all flights. Depending on the time of day and flight duration, this may include fresh sandwiches or light snack baskets.
• Beverages: A selection of hot and cold drinks, including coffee, tea, juice, and soft drinks, is provided at no extra cost. Complimentary beer and wine are also typically available for passengers of legal drinking age.
• Signature Service: Travelers often remark on the "hot towel service," a refreshing touch of luxury that is rare on regional flights today.

Entertainment and Views

Due to the regional nature of the aircraft, high-tech entertainment systems are not part of the standard equipment. Passengers are advised to plan accordingly.

• Bring Your Own Device: The aircraft are not equipped with seatback screens or Wi-Fi connectivity. It is highly recommended to download movies, music, or books to your personal devices before boarding.
• In-Flight Reading: The airline usually provides an in-flight magazine showcasing local culture, destination guides, and company news.
• Scenic Routes: Flying at lower altitudes than large commercial jets offers a unique form of entertainment: breathtaking views. Routes across Newfoundland and Quebec often provide stunning aerial perspectives of the rugged coastline, forests, and lakes.

Special Assistance

Provincial Airlines prides itself on being a community-focused carrier, which extends to its care for passengers with special needs. The crew is trained to assist unaccompanied minors, families with infants, and travelers with reduced mobility. To ensure a smooth experience, requests for wheelchair assistance or other specific needs should be made at least 48 hours in advance of the flight.

Destinations and Route Network

Provincial Airlines (PAL Airlines) specializes in connecting the vast and often rugged landscapes of Eastern Canada. For travelers visiting from the United Arab Emirates, the airline provides a vital link between major international gateways and the unique, scenic communities of Quebec, Newfoundland and Labrador, and the Maritimes. The network is anchored by its primary hub in Quebec City, a UNESCO World Heritage treasure. From here, passengers can easily connect to industrial centers and tourism hotspots across the Atlantic provinces, with a focus on high-frequency regional routes that ensure even remote destinations remain accessible.

Key Routes and Connections

Based on current flight schedules, the airline's operations are heavily focused on connecting the province of Quebec with Newfoundland and Labrador, as well as the Maritime provinces. Below are the primary routes operated by Provincial Airlines, offering convenient options for planning a multi-stop itinerary in Eastern Canada.

• Quebec City – Montreal: This is the airline's most frequent service, acting as a busy shuttle between the provincial capital and the vibrant metropolis of Montreal. It is an excellent option for tourists wishing to experience the distinct cultures of both cities seamlessly.
• St. John's Network: As a major focus city, St. John's serves as a gateway to the rest of Newfoundland. Regular flights connect St. John's with Deer Lake (gateway to Gros Morne National Park), Gander, and the northern hub of Happy Valley-Goose Bay.
• Labrador & Northern Quebec: The airline provides essential lifelines to northern communities. Key routes include flights from Quebec City to Sept-Iles and Wabush, as well as connections between Montreal and Wabush.
• Maritime Connections: The network extends into New Brunswick, with flights linking Moncton to destinations like Deer Lake, St. John's, and Wabush, facilitating easy travel across provincial borders.

Top Scheduled Routes

The following table outlines the most popular routes currently operated by Provincial Airlines, organized by flight frequency. These connections are ideal for building a comprehensive travel plan across Eastern Canada.

Booking a trip with Provincial Airlines (often operating as PAL Airlines) can be a smooth experience if you plan ahead. To secure the best fares, it is generally recommended to book your tickets several weeks in advance. Travelers who can be flexible with their departure dates often find better deals by avoiding peak travel times, such as major holidays and weekends. Keep an eye out for seasonal promotions or sign up for the airline's newsletter to stay informed about special offers on routes across Eastern Canada.

To save time at the airport, take advantage of the online check-in options. This service usually becomes available 24 hours prior to your scheduled departure. Checking in online allows you to select your seat early and download your boarding pass directly to your mobile device. Using the airline's mobile app can further enhance your travel experience by providing real-time flight updates and easy access to your itinerary, which is particularly helpful when connecting through their hub in Quebec City.

When selecting seats, consider your preferences early in the booking process. Window seats offer stunning views of the rugged landscapes, while aisle seats provide easier mobility. Whether you are flying to major centers like Montreal or smaller regional airports, having your seat assigned in advance ensures peace of mind. Finally, consider purchasing travel insurance to protect your trip against unexpected cancellations or weather-related delays, ensuring a worry-free journey.

Founding and Early Years

The story of Provincial Airlines (now commonly operating as PAL Airlines) began in 1974 in St. John's, Newfoundland and Labrador. Originally established as a flight training school and charter operator, the company was born out of the necessity to provide reliable aviation services in one of Canada’s most challenging geographical environments. In its early days, the focus was primarily on serving the remote coastal communities of Atlantic Canada, where air travel is often the only viable means of transport year-round.

Diversification and Aerospace

Unlike many traditional passenger carriers, Provincial Airlines pursued a unique path of diversification during the 1980s. Recognizing the strategic importance of the North Atlantic coast, the company expanded its operations to include maritime surveillance and environmental monitoring. This division, known as PAL Aerospace, allowed the airline to build a robust operational infrastructure and gain extensive experience in modifying and operating aircraft for specialized missions. This dual focus on commercial transport and aerospace services provided a stable financial foundation for future growth.

Partnerships with Indigenous Communities

A significant milestone in the airline's history was the establishment of strategic partnerships with Indigenous communities in Labrador. In the 1990s, the airline formed Innu Mikun Airlines in partnership with the Innu Nation. This collaboration was designed to ensure that the economic benefits of aviation served the local communities while providing essential scheduled services to northern regions. This model of partnership became a cornerstone of the airline's corporate philosophy, facilitating expansion into new markets while respecting local needs.

Expansion into Quebec and Modern Era

In recent decades, Provincial Airlines significantly expanded its footprint beyond Newfoundland and Labrador. A major strategic development was its entry into the Quebec market, establishing a strong presence with a hub in Quebec City. This expansion bridged the gap between the Maritime provinces and central Canada, creating vital commercial links to major centers like Montreal. In 2015, the airline was acquired by the Exchange Income Corporation (EIC), a move that provided capital for fleet modernization and further solidified its position as a leading regional carrier in Eastern Canada.