Smartwings

Fly across Europe and beyond with Smartwings, the leading Czech airline that has transformed the landscape of leisure travel in Central Europe. Renowned for connecting holidaymakers to a vast array of destinations, this carrier serves as a vital bridge between the Middle East and the historic heart of the Old Continent. With its primary operations based in the stunning city of Prague, Smartwings offers a reliable, efficient, and cost-effective option for travelers seeking to explore iconic capitals or relax in sunny retreats.

Key Markets and Connections
Smartwings operates a robust network of scheduled and charter flights, focusing primarily on connecting Central Europe with popular holiday destinations. For travelers originating from the United Arab Emirates, the airline provides direct and convenient links from Dubai to the architectural marvels of Prague and the charming streets of Bratislava. This connectivity allows for seamless travel between the dynamic Gulf region and the rich cultural heritage of the Schengen Area.

Modern Fleet and Operations
The airline maintains a modern fleet dominated by Boeing 737 aircraft, including the advanced Boeing 737 MAX 8 and the reliable Boeing 737-800 Next Generation models. This standardization ensures high maintenance efficiency and a consistent passenger experience. By utilizing fuel-efficient aircraft, Smartwings strives to minimize its environmental footprint while keeping operational costs competitive for its passengers.

Commitment to Safety and Quality
Safety is the paramount core value of Smartwings. The airline operates under strict European Union safety regulations and holds the IOSA (IATA Operational Safety Audit) certification, which is the benchmark for global safety management in airlines. Their commitment to high standards has established them as a trusted partner for major tour operators and individual travelers alike, ensuring a secure journey from takeoff to landing.

For travelers in the United Arab Emirates planning their journey or requiring assistance with existing reservations, contacting Smartwings is straightforward. Whether you are flying from Dubai to Central Europe or need support with baggage and ticketing, the airline maintains a local presence to assist passengers. You can reach out via their local sales office in Dubai or connect through their official digital channels for immediate service.

Official Website
For the most up-to-date flight schedules, online check-in, and direct booking management, visit the official website:
www.smartwings.com

Contact Information

• Official Website: www.smartwings.com
• Local Customer Service (UAE): +971 4 295 9502
• Alternate Phone (UAE): +971 4 295 7555
• Headquarters / Reservation Center: +420 284 000 612 (International charges may apply)
• Email: It is recommended to use the Contact Form on the official website for faster processing of queries.
• Mobile App: Smartwings (Available on the App Store and Google Play)

Social Media
Stay updated with the latest offers and news by following Smartwings on their official social media platforms:

• Facebook
• Instagram
• Twitter (X)
• LinkedIn

Local Office in the United Arab Emirates
Smartwings operates through a local representation in Dubai. You can visit or contact their office for ticketing and sales inquiries.

• Address: Deira, Opposite Clock Tower, Dubai, United Arab Emirates
• P.O. Box: 1810, Dubai

Support Hours
Please note that while the local Dubai office operates during standard UAE business hours, the main Reservation Center in Prague is available daily from 08:00 to 20:00 CET. For urgent matters outside of local working hours, using the official mobile app or website is advised.

Understanding the baggage allowance is a crucial step in preparing for your trip with Smartwings. As a low-cost carrier, the airline has specific policies regarding luggage weight and dimensions to ensure a smooth boarding process and punctuality. Whether you are flying from Dubai or connecting through Europe, familiarizing yourself with these rules will help you avoid unexpected fees at the airport.

Carry-on Baggage Allowances
All passengers are generally entitled to bring one piece of cabin baggage on board. The standard allowance permits a bag with a maximum weight of 8 kg and maximum dimensions of 56 x 45 x 25 cm. Depending on your specific fare bundle (such as the "Plus" or "Flex" packages), you may also be allowed a small personal item, such as a lady's handbag or a laptop bag, weighing up to 3 kg with dimensions not exceeding 40 x 30 x 15 cm. It is strictly required that cabin baggage fits into the overhead bin or under the seat in front of you. Bags exceeding these limits will be checked into the hold, and a gate fee may apply.

Checked Baggage Limits
Checked baggage allowances vary significantly based on the fare class purchased during booking. For the most basic fares (often labeled as "Lite"), checked luggage is typically not included and must be purchased as an add-on. Standard Economy fares usually include one checked bag with a maximum weight of 23 kg. The total sum of the three dimensions (length + width + height) of any checked item should not exceed 250 cm. For safety reasons involving airport baggage handlers, no single piece of luggage generally exceeds 32 kg; items heavier than this may be refused carriage or must be transported as cargo.

Excess Baggage and Fees
If your luggage exceeds the pre-booked weight allowance or the standard 23 kg limit, excess baggage fees will be charged at the airport. These fees are typically calculated per kilogram for weight overages or as a fixed fee for additional pieces of luggage. It is almost always cheaper to purchase extra weight or additional bags online via the Smartwings website before your flight rather than paying at the check-in counter. Travelers connecting through Prague or Bratislava should be aware that payments at the airport may be charged in local currency or Euros.

Special Items: Sports Equipment and Instruments
Smartwings accommodates passengers traveling with special equipment, such as golf clubs, skis, bicycles, or diving gear. However, these items are not included in the standard baggage allowance and are subject to a separate fee. Due to limited capacity in the cargo hold, you must register sports equipment at least 48 hours before departure. Musical instruments can be carried in the cabin if they fit within the carry-on dimensions; larger instruments, such as cellos, may require the purchase of an extra seat for safe transport inside the cabin.

Restricted and Prohibited Items
To ensure flight safety, certain items are strictly prohibited in both checked and carry-on luggage. These include explosives, flammable substances, compressed gases, and sharp objects in the cabin. Crucially, power banks, spare lithium batteries, and electronic cigarettes must be packed in your carry-on baggage and are strictly forbidden in checked luggage due to fire risks. Liquid restrictions apply to cabin bags, where liquids, gels, and aerosols must be in containers of 100 ml or less and placed in a transparent, resealable plastic bag.

Tips for Packing Efficiently
To ensure a hassle-free journey, weigh your bags at home before leaving for the airport to ensure they are within the 23 kg or 8 kg limits. Place a label with your name, phone number, and email address inside and outside your bag. Keep all valuable items, travel documents, medication, and electronics in your carry-on luggage. If you are unsure about your specific allowance, check your booking confirmation or the "My Bookings" section on the airline's website prior to your flight.

Traveling with four-legged companions requires careful planning, and Smartwings strives to make this process as smooth as possible for pet owners. The airline generally accepts dogs and cats for carriage, both in the passenger cabin and in the cargo hold, subject to specific regulations and capacity limits. It is essential to request pet transport at the time of booking, as the number of animals allowed on each flight is strictly limited to ensure safety and comfort for all passengers.

In Cabin (Carry-on)
Small pets can travel with you in the cabin, provided they remain in their carrier throughout the entire flight. This option is ideal for smaller breeds that are comfortable in confined spaces.

• Carrier Dimensions: The container must not exceed 43 x 30 x 27 cm. Soft-sided carriers are often recommended for better fit under the seat.
• Weight Limit: The total weight of the pet including the carrier must not exceed 8 kg.
• Allowed Pets: Only dogs and cats are permitted in the cabin.
• Limits: There is a strict limit on the number of pets allowed in the cabin per flight, so early booking is essential. Generally, one carrier per passenger is allowed.

In Cargo Hold (Checked Baggage)
For pets that exceed the size or weight limits for cabin travel, transportation in the cargo hold is the standard alternative. The hold is pressurized and temperature-controlled to ensure animal welfare.

• Container Requirements: Pets must travel in a rigid, IATA-approved crate (hard plastic or fiberglass) with a secure locking mechanism and a solid leak-proof floor.
• Comfort Rules: The animal must be able to stand up, turn around, and lie down comfortably in a natural position within the crate.
• Documentation: The container must be marked with the passenger's contact details and "Live Animal" stickers.
• Restrictions: Temperature embargoes may apply during extreme summer or winter weather conditions to protect the animal's health.

As Cargo (For Large Animals)
In certain situations, animals must be transported as manifest cargo rather than checked baggage. This usually applies to very large crates, unaccompanied pets, or flights to countries with strict import regulations (like the UK or UAE in some directions).

• When Required: If the combined weight of the pet and crate exceeds standard baggage limits (often over 32 kg or 50 kg depending on the route) or for unaccompanied travel.
• Booking Procedure: This service must be arranged through a specialized freight forwarder, not the regular passenger reservation line.

Required Documentation
To avoid boarding denials, ensure you have all necessary paperwork ready before arriving at the airport:

• Pet Passport: A valid European pet passport or official veterinary certificate.
• Health Certificate: A clinical examination by a veterinarian is often required shortly before travel (typically within 48 to 72 hours).
• Vaccinations: Valid rabies vaccination is mandatory. The vaccine must be administered at least 21 days prior to travel.
• Microchip: The animal must be identified by a microchip that matches the documentation.
• International Certificates: For flights outside the EU (e.g., to or from Dubai), additional import/export permits and government health endorsements are required.

Service Costs
Pet transportation is not included in the free baggage allowance and is subject to a separate fee payable per direction.

• In-cabin fee: Approximately 75 EUR per direction.
• Cargo hold fee: Approximately 150 EUR per direction, depending on the size of the crate.
• Note: Prices are indicative and may vary based on the specific route and time of booking.

Preparation Tips
Preparing your pet beforehand can significantly reduce their stress levels during the journey:

• Acclimatization: Let your pet spend time in the travel carrier weeks before the flight to get used to the environment.
• Feeding: Feed your pet a light meal about 4 hours before departure; avoid feeding right before the flight to prevent motion sickness.
• Hydration: Ensure the pet is well-hydrated but limit water intake immediately before the flight.
• Comfort Items: Place a familiar blanket or absorbent pad inside the crate.

Restrictions
Safety regulations prohibit certain animals and breeds from flying:

• Prohibited Breeds: Brachycephalic (snub-nosed) breeds (e.g., Pugs, Bulldogs, Boxers) are often restricted or banned from the cargo hold due to respiratory risks.
• Age Limits: Puppies and kittens younger than 8 weeks (or older depending on rabies rules) generally cannot travel.
• Exceptions: Recognized service dogs helping passengers with disabilities typically travel free of charge in the cabin, provided all safety and documentation requirements are met.

Important Recommendation: Airline policies and international veterinary regulations can change frequently. It is strongly advised to contact Smartwings customer service or the local office in Prague or Dubai directly to confirm current rules and availability for your specific dates.

Smartwings Loyalty and Rewards Approach

As a dedicated low-cost carrier specializing in leisure travel, Smartwings operates with a streamlined business model that prioritizes direct value and affordable fares over a traditional mileage-based loyalty program. Following the full integration of Czech Airlines (CSA) into the Smartwings Group, the legacy "OK Plus" frequent flyer program was discontinued in late 2024. Currently, the airline does not offer a standalone frequent flyer scheme, meaning travelers cannot earn or redeem miles on Smartwings flights. Instead, the airline focuses on providing immediate benefits and customizable travel experiences through its tiered fare structure.

Service Tiers and Fare Bundles

In the absence of conventional status levels like Silver or Gold, Smartwings allows every passenger to choose their "elite" benefits on a per-flight basis. By selecting a specific fare bundle, travelers can instantly access privileges often reserved for status holders on other airlines:

• Economy Lite: The entry-level option designed for the budget-savvy traveler, covering the flight ticket and standard cabin baggage allowance.
• Economy Plus: An upgraded tier that includes one piece of checked baggage (23 kg) and complimentary seat selection, offering added comfort for longer journeys.
• Economy Flex: The premium bundle providing maximum flexibility with fee-free flight changes, ticket cancellation options, and included in-flight snacks.
• Business Class: Available on select routes, this top tier offers priority check-in, airport lounge access, and premium onboard catering.

Earning Value and Savings

While there are no miles to accrue, the Smartwings model offers value through immediate mechanisms:

• Direct Savings: Rather than collecting points for future use, passengers "earn" through competitive upfront pricing on routes like Dubai to Prague.
• Partner Deals: Smartwings often partners with tour operators and travel agencies where flights may contribute to the agency's own loyalty metrics.
• Corporate Benefits: For business travelers, specific corporate agreements may offer tailored perks or discounts directly to companies.

Redeeming and Usage

The simplified system eliminates the complexity of award charts and blackout dates:

• Instant Access: Benefits such as extra legroom or additional baggage can be purchased or "redeemed" instantly during the booking process.
• No Blackout Dates: Since rewards are not based on limited award seat inventory, passengers can book any available seat at the current market price.
• Ancillary Services: Travelers can use their budget to customize their trip with specific add-ons like sports equipment transport or priority boarding.

Alliance Membership

Smartwings operates as an independent carrier and is not a member of major global airline alliances such as SkyTeam, Star Alliance, or oneworld. This independence allows the airline to maintain its low-cost structure and offer competitive fares across its network, including popular holiday routes from Bratislava and other Central European hubs.

How to Access Benefits

Accessing the benefits of Smartwings is straightforward and requires no registration fee:

• Book Directly: Visit the official website to view all available fare bundles and select the one that matches your travel needs.
• Select Your Tier: Choose "Plus" or "Flex" during the booking flow to instantly secure baggage and flexibility perks.
• Subscribe to Newsletters: Sign up for email updates to receive the latest promotional offers and discount codes directly to your inbox.

Smartwings focuses on delivering a straightforward and efficient travel experience, tailored primarily for leisure travelers and holidaymakers. As a low-cost carrier operating mainly Boeing 737 aircraft, the service model emphasizes value and reliability. While the airline does not offer the lavish amenities typical of full-service legacy carriers, it provides a range of options that allow passengers to customize their journey according to their needs and budget, whether flying from Dubai to the heart of Europe or hopping between cities.

Service Classes
Smartwings operates a simplified two-class system on select routes, though the vast majority of its flights feature a standard Economy Class configuration designed for maximizing capacity and efficiency.

• Economy Class: This is the core product available on all flights. It offers a no-frills experience where passengers can choose between fare bundles (Lite, Plus, and Flex) to include add-ons like checked baggage or seat selection. The focus is on getting you to your destination safely and affordably.
• Business Class: On specific longer routes or charter operations, a dedicated Business Class may be available. Passengers in this cabin enjoy premium benefits such as a guaranteed empty middle seat for extra privacy (in standard 3-3 configurations), priority check-in, increased baggage allowance, and complimentary in-flight catering.

Seat Configuration and Comfort
The cabin interior is designed to be functional and modern, often featuring slimline seats that maximize personal space.

• Seat Pitch and Width: The fleet typically features a 3-3 layout with a standard seat pitch of approximately 28 to 30 inches (71-76 cm). While compact, the ergonomic design of the Recaro seats found on newer aircraft helps improve knee clearance.
• Extra Legroom: For taller passengers or those seeking more comfort, "Exit Row" and "Front Row" seats are available for purchase. These seats offer significantly more legroom and are highly recommended for flights exceeding three hours, such as the journey to Prague.
• Recline: Most seats in the cabin offer a modest recline, allowing for a more relaxed posture during cruising altitude.

In-Flight Dining and Beverages
Smartwings operates a "Buy-on-Board" concept for Economy Class passengers, ensuring ticket prices remain competitive by untitling food costs from the base fare.

• SmartBistro: During the flight, the cabin crew offers a selection of snacks, sandwiches, confectionery, and beverages (both alcoholic and non-alcoholic) from the onboard menu. Payment is typically accepted via credit card.
• Pre-Ordered Meals: For a more substantial dining experience, passengers can pre-order hot meals online up to 48 hours before departure. The menu includes a variety of options, such as roast chicken, pasta dishes, and breakfast plates, which are often cheaper when booked in advance than buying snacks onboard.
• Business Class Dining: If traveling in Business Class, a complimentary meal service and a selection of premium drinks are included in the ticket price.

Entertainment and Connectivity
To keep passengers entertained, Smartwings has moved towards modern, device-based solutions rather than heavy seatback screens.

• MyWings System: On many aircraft, the airline offers a wireless in-flight entertainment system. By connecting their smartphone, tablet, or laptop to the local Wi-Fi network, passengers can stream movies, TV shows, music, and play games directly to their own devices.
• No Internet Access: It is important to note that the MyWings system is an internal intranet for entertainment only; it does not provide connection to the World Wide Web, so messaging apps and browsing will not work.
• Magazines: The in-flight magazine, "MyWings," is available in seat pockets, offering travel inspiration, lifestyle articles, and information about destinations like Bratislava.

Special Services
Smartwings is committed to making travel accessible and convenient for all passengers, offering specialized assistance when arranged in advance.

• Unaccompanied Minors (UM): The airline provides a paid service for children aged 6 to 11 traveling alone. Ground staff and cabin crew supervise the child from check-in until they are handed over to the designated guardian at the destination. This service is mandatory for this age group and optional for older children up to 17.
• Passengers with Reduced Mobility (PRM): Assistance for passengers with disabilities or mobility issues is available free of charge. This includes wheelchair assistance at the airport and help boarding the aircraft. Requests must be made at least 48 hours before the flight to ensure resources are available.
• Nut-Free Policy: Smartwings cannot guarantee a completely nut-free environment, as nut products are sold onboard. Passengers with severe allergies are advised to bring their own food and carry necessary medication like an EpiPen.

Smartwings connects the Middle East to the heart of Europe with a focused network of efficient flights. Operating from its primary hub in Prague, the airline offers travelers from the United Arab Emirates convenient non-stop and connecting options. These routes are designed to provide easy access to popular Central European capitals and leisure destinations.

Planning a trip with Smartwings requires a bit of strategy to ensure a smooth and cost-effective journey. Whether you are flying from Dubai to the heart of Europe or exploring other leisure destinations, booking your tickets well in advance is the golden rule. Generally, the best fares are available when you reserve your seat several months prior to your intended travel date. Keep an eye out for seasonal promotions, especially during the shoulder seasons of spring and autumn, when demand for flights to cities like Prague and Bratislava may be slightly lower compared to peak summer holidays.

To secure the best deals, flexibility is your best friend. If your travel dates are adjustable, use the "flexible dates" search option often found on booking platforms to identify the cheapest days to fly. Signing up for the airline's newsletter can also alert you to flash sales and special offers before they sell out. Additionally, consider purchasing extra baggage allowance online during the booking process rather than at the airport, as prepaying for luggage is significantly cheaper than paying excess fees at the check-in counter.

Streamline your airport experience by taking advantage of online check-in. For Smartwings flights, online check-in typically opens 30 hours before departure and closes 60 minutes prior to takeoff. This service allows you to print your boarding pass at home or download it to your mobile device, helping you bypass long queues at the airport. If you are traveling with hand luggage only, you can head straight to security checks upon arrival.

Seat selection is another aspect to consider for a comfortable flight. While standard seat allocation is often random during check-in, you can choose to pay a small fee to select your preferred spot in advance. If you value extra comfort, look for emergency exit row seats which offer additional legroom. This is particularly recommended for longer routes, such as the journey between the UAE and Central Europe.

Finally, ensure you are prepared for the unexpected by purchasing comprehensive travel insurance. This is essential for covering potential flight cancellations, medical emergencies, or lost luggage. While Smartwings offers a reliable service, having insurance provides peace of mind. For added convenience, consider downloading the airline's mobile app if available or keeping your booking reference handy on your phone to easily manage your itinerary and receive real-time updates about your flight status.

Founding and Early Vision
The airline traces its origins back to 1997, established initially under the name Travel Service. Based in the Czech Republic, it quickly became the premier charter airline in the region, catering primarily to tour operators and travel agencies. Recognizing a gap in the market for affordable, independent air travel, the company launched the Smartwings brand in 2004. This new subsidiary was designed to operate as a low-cost carrier, offering scheduled flights directly to individual travelers. For over a decade, the two brands operated side-by-side—Travel Service handling charters and Smartwings focusing on scheduled leisure routes—before eventually consolidating to streamline operations.

Strategic Expansion and Rebranding
A significant milestone in the company's history was the strategic decision to unify its diverse operations under a single, strong identity. In 2018, Travel Service changed its name to Smartwings, bringing all its subsidiaries in the Czech Republic, Slovakia, Poland, and Hungary under one recognizable umbrella. This move was intended to strengthen its position in the European market and simplify its brand for customers. During this period of expansion, the Smartwings Group also became a majority shareholder in Czech Airlines (CSA), the national carrier, effectively creating a robust aviation group centered in Prague that dominated the local sector.

Fleet Modernization
Throughout its history, the airline has remained committed to operating a modern and efficient fleet, primarily centered around Boeing aircraft. Starting with classic Boeing 737 models, the carrier progressively upgraded its inventory to include the Boeing 737 Next Generation (-700, -800, and -900ER variants). In recent years, Smartwings has invested heavily in the Boeing 737 MAX 8, a state-of-the-art aircraft known for its fuel efficiency and reduced environmental impact. This fleet evolution has allowed the airline to extend its range and operational reliability.

Network Growth and New Horizons
As the fleet capability grew, so did the airline's route map. While initially focused on European holiday hotspots, Smartwings expanded its reach to include destinations in North Africa and the Middle East. A notable development for travelers in the Gulf region was the establishment of direct connections between Dubai and Central Europe. By launching regular flights to Prague and Bratislava, the airline successfully bridged the gap between these regions, offering a cost-effective alternative for tourism and business exchanges.

Recent Developments
In the modern aviation landscape, Smartwings has continued to innovate by adapting to changing market demands. The airline has focused on optimizing its scheduled network while maintaining its strong foothold in the charter market. Today, it stands as one of the most significant players in Central European aviation, continuously refining its services to provide reliable connections for millions of passengers annually.