SriLankan Airlines

SriLankan Airlines serves as the distinctive flag carrier of Sri Lanka, bringing the island's legendary warmth and hospitality to the skies. Established with a vision to connect the "Pearl of the Indian Ocean" with the rest of the globe, the airline has evolved into a leader in Asian aviation, celebrated for its service and reliability. Passengers stepping onboard are immediately immersed in a culture of care, making the journey as memorable as the destination itself. Whether flying for business or leisure, travelers experience a seamless blend of traditional values and modern efficiency.

As the first carrier in the Indian subcontinent to join the prestigious oneworld alliance, SriLankan Airlines offers passengers global connectivity and recognized standards of excellence. The airline operates an all-Airbus fleet, primarily consisting of sophisticated A330 wide-body aircraft for long-haul routes and modern A320/A321 neo and ceo aircraft for regional connections. This modern fleet ensures a comfortable experience with state-of-the-art entertainment systems, ergonomic seating, and onboard Wi-Fi connectivity on selected flights.

The airline is renowned for its strategic network, serving as a primary gateway to the Maldives and India from its hub in Colombo. For travelers from the Middle East, particularly those flying routes like Dubai to Colombo, the carrier provides convenient schedules and seamless transit options. The onboard experience is distinguished by its award-winning service, often highlighted by the warmth of the cabin crew and a culinary selection that celebrates vibrant local spices alongside international favorites.

Safety and operational integrity remain core pillars of the company's mission. SriLankan Airlines adheres to stringent international safety standards and has received numerous accolades for its punctuality and engineering excellence. With a commitment to sustainability and "Planet Friendly" aviation, the airline continues to innovate, ensuring that it not only connects people and places but does so with respect for the environment and the communities it serves.

Contact Information for SriLankan Airlines in the UAE

Travelers in the United Arab Emirates can easily reach SriLankan Airlines through their dedicated local offices in Dubai and Abu Dhabi. Whether you require assistance with new reservations, ticket modifications, or flight inquiries, the airline's local representatives and General Sales Agents are equipped to provide personalized support during business hours.

Official Website

For the most comprehensive and up-to-date services, including online booking and flight status, visit the official website: www.srilankan.com

Key Contact Details

• Official Website: www.srilankan.com
• Dubai Customer Service: +971 4 396 1222
• Abu Dhabi Customer Service: +971 2 633 7125
• Email: dxbtktg@srilankan.com (Dubai) / auhssul@srilankan.com (Abu Dhabi)
• Mobile App: "SriLankan Airlines" (Available on App Store and Google Play)

Social Media Channels

Stay connected for the latest updates and offers:

• Facebook: facebook.com/flysrilankan
• X (Twitter): twitter.com/flysrilankan
• Instagram: instagram.com/srilankanairlinesofficial
• LinkedIn: linkedin.com/company/srilankan-airlines-official

Local Offices in the United Arab Emirates

Dubai Office (City Ticket Office)
Managed by Sharaf Travels LLC
Sharaf Travel Building, Khalid Bin Al Waleed Road
Bur Dubai, Dubai, UAE
Operating Hours: Monday to Saturday, 09:00 – 18:00 (Closed on Sundays)

Abu Dhabi Office
Managed by Atlas Travels & Tourism
Al Darmake Building, Zayed the 2nd Street
P.O. Box 2086, Abu Dhabi, UAE
Operating Hours: Monday to Saturday, 09:00 – 17:30 (Closed on Sundays)

24/7 Global Contact Center

If you need urgent assistance outside of local office hours, you can contact the airline's global 24-hour service center based in Colombo.

• Global Helpline: +94 117 77 1979
• WhatsApp Support (Chat Only): +94 74 444 1979

Baggage Allowance and Policies

SriLankan Airlines offers generous baggage policies designed to accommodate the needs of modern travelers, whether flying for a quick business meeting or a long family vacation. Understanding these allowances before you pack can ensure a smooth check-in process and help you avoid unexpected fees at the airport. The specific allowance can vary depending on your route and ticket class, but the airline generally follows the "weight concept" for most destinations across Asia and the Middle East.

Carry-On Baggage

Passengers are entitled to bring cabin luggage on board to keep essential items close at hand. The allowance depends on the travel class booked. In Economy Class, each passenger is allowed one piece of hand luggage weighing up to 7 kg. Travelers flying in Business Class enjoy a higher allowance of two pieces, each weighing up to 7 kg. Regardless of class, the dimensions of each carry-on bag must not exceed 56 cm x 36 cm x 23 cm (22" x 14" x 9").

In addition to the main cabin bag, passengers may also carry one small personal item free of charge. This includes items such as a laptop bag, a lady's handbag or purse, a small camera, or an overcoat. For those traveling with infants, a diaper bag containing necessities for the flight is also permitted.

Checked Baggage Limits

For the majority of routes, including flights between Dubai and the airline's hub in Colombo, SriLankan Airlines applies the weight concept. This means you are not restricted by the number of bags you check in, as long as the total weight falls within your allowance. It is always recommended to check the specific details printed on your e-ticket, as promotional fares may have different limits.

• Economy Class: The standard allowance is typically 30 kg.
• Business Class: Passengers are generally entitled to 40 kg of checked baggage.
• Infants: Passengers traveling with an infant (under 2 years) are usually allowed an additional 10 kg of checked baggage, plus a collapsible stroller or carrycot.

Excess Baggage

If your luggage exceeds the free allowance, excess baggage fees will apply. These rates vary based on the route and are charged per kilogram. To save money, it is highly advisable to purchase additional baggage allowance online through the airline's website or mobile app prior to your flight, as pre-paid rates are significantly lower than the fees charged at the airport check-in counters.

Special Baggage and Sports Equipment

SriLankan Airlines supports active travelers and musicians by offering provisions for special items. Sports equipment such as golf bags, surfboards, and diving gear can often be included as part of your free baggage allowance if the weight permits. However, larger items or those exceeding the standard weight limit may incur specific handling fees. Musical instruments can be carried as hand luggage if they fit within the dimensions; larger instruments must be checked in or, for valuable items like cellos, a separate seat can be booked for them in the cabin.

Restricted and Prohibited Items

Safety is paramount, and certain items are strictly prohibited in both checked and carry-on luggage. These include explosives, flammable liquids, compressed gases, and other dangerous goods. Lithium batteries and power banks must be packed in your carry-on luggage and are strictly forbidden in checked bags due to fire safety regulations. Additionally, liquids, aerosols, and gels (LAGs) in hand luggage must be in containers of 100 ml or less and placed in a transparent, re-sealable plastic bag.

Packing Tips for a Smooth Journey

To ensure a hassle-free experience, weigh your bags at home before leaving for the airport to ensure they are within the limits. Remove all old baggage tags from previous trips to prevent the luggage system from misrouting your bags. Clearly label your luggage with your name, phone number, and email address both inside and outside the bag. Finally, keep valuable items like jewelry, electronics, and important documents in your hand luggage rather than checking them in.

Traveling with Pets on SriLankan Airlines

SriLankan Airlines understands that pets are an integral part of the family and strives to make their journey as comfortable as yours. Whether you are relocating or going on a long holiday, the airline offers specific services to transport domestic dogs, cats, and household birds safely across its network. Policies are designed to ensure the well-being of your animal while adhering to international aviation safety standards.

Transport Options

Depending on the size of your pet and the regulations of your destination country, there are three ways your pet can travel. It is essential to choose the option that best fits your pet's needs and the route's specific restrictions.

In Cabin (Carry-on)

Small pets may travel with you in the passenger cabin, allowing you to keep them close throughout the flight. This option is subject to availability and strict size limits.

• Carrier Dimensions: The container must not exceed 46 x 28 x 20 cm (approx. 18 x 11 x 8 inches) to fit comfortably under the seat in front of you.
• Maximum Weight: The total weight of the pet and the carrier combined must not exceed 8 kg (17 lbs).
• Allowed Pet Types: Generally limited to domestic cats and dogs.
• Usage: The pet must remain inside the carrier at all times during the flight.
• Limit: There is typically a limit on the number of pets allowed per cabin, so early booking is essential.

In Cargo Hold (Checked Baggage)

For pets that are too large for the cabin, traveling as accompanied checked baggage (AVIH) is a viable option. They travel in a temperature-controlled section of the cargo hold.

• Container Requirements: You must provide an IATA-compliant shipping crate that is rigid, leak-proof, and secure.
• Space Requirements: The crate must be large enough for the animal to stand, turn around, and lie down naturally.
• Weight Limits: While higher than cabin limits, very heavy crates may need to be shipped as cargo.
• Temperature: Flights may be restricted if weather conditions at the departure or arrival airport are too hot or too cold for the animal's safety.
• Documentation: A liability waiver and health declaration are usually required at check-in.

As Cargo (Manifested Cargo)

This option is managed by SriLankan Cargo and is mandatory for very large animals, unaccompanied pets, or travel to countries with strict import regulations (such as the UAE or UK).

• Requirement: Necessary when the destination does not allow pets in the cabin or as checked baggage.
• Special Care: Animals are handled by specialized staff and housed in specific livestock holding areas where available.
• Booking: This process is separate from passenger ticketing and must be arranged through the airline's cargo department or a freight forwarder.

Required Documentation

To ensure a smooth departure and entry at your destination, you must prepare a comprehensive set of documents. Missing paperwork can result in the refusal of carriage.

• Veterinary Health Certificate: A certificate issued by a registered veterinarian confirming the pet is fit for travel (usually issued within 10 days of travel).
• Vaccination Records: Up-to-date records, specifically referencing a valid Rabies vaccination.
• Pet Passport: Required for identification and tracking medical history.
• Import/Export Permits: Valid permits from the relevant government authorities of the departure and arrival countries (e.g., Import License for Colombo or destination specific permits).
• Transshipment Permits: If your transit time is long or involves changing airlines, additional permits may be needed.

Service Costs

Fees for pet travel are not included in your free baggage allowance and are charged separately. Prices are subject to change based on the route and weight.

• In-Cabin Fee: Charged typically based on the weight concept or a fixed fee per sector.
• Cargo Hold Fee: Calculated using excess baggage rates (weight of animal + crate) plus a handling fee.
• Manifested Cargo: Rates are determined by the cargo department based on volumetric weight.

Preparation Tips

Preparing your pet for the flight is crucial for reducing their anxiety and ensuring a safe trip.

• Acclimatization: Let your pet get used to their travel crate weeks before the flight.
• Feeding: Feed your pet a light meal about 4 hours before departure; avoid feeding right before the flight to prevent airsickness.
• Hydration: Ensure the crate has an accessible water container that doesn't spill easily.
• Comfort: Place an absorbent mat or old t-shirt with your scent inside the crate to reduce stress.

Restrictions

For safety reasons, SriLankan Airlines enforces certain restrictions on the types of animals carried.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often restricted from the cargo hold due to respiratory risks.
• Prohibited Animals: Wild animals, primates, and reptiles are generally not accepted as passenger baggage.
• Health Conditions: Pregnant animals or those under sedation are usually not accepted.
• Exceptions: Service dogs (Seeing Eye dogs) are generally permitted in the cabin free of charge, provided they have the correct training certification and harness.

Important: Pet travel rules are subject to change and heavily depend on the regulations of the country you are visiting. For example, entering Dubai often requires pets to arrive as manifested cargo only. We strongly recommend contacting SriLankan Airlines directly or visiting their local office at least 72 hours before your flight to confirm availability and specific requirements.

Loyalty Program: FlySmiLes

FlySmiLes is the frequent flyer programme of SriLankan Airlines, designed to reward loyal travelers with a wide range of exclusive privileges and benefits. By flying with the airline from its hub in Colombo or with its global partners, members can accumulate miles to enhance their travel experience.

Membership Tiers

The program consists of several tiers, each offering increasing levels of recognition and rewards:

• FlySmiLes Blue: The entry-level tier that allows members to start earning miles immediately upon enrollment.
• FlySmiLes Classic: Offers oneworld Ruby status, priority check-in, and priority standby on waitlists.
• FlySmiLes Gold: Grants oneworld Sapphire status, exclusive lounge access, and additional baggage allowance.
• FlySmiLes Platinum: The elite tier providing oneworld Emerald status, First Class lounge access, and guaranteed revenue seats in Economy.

Earning Miles

Members have numerous opportunities to grow their miles balance:

• Earning miles on every flight operated by SriLankan Airlines and oneworld member airlines.
• Booking stays with partner hotel chains or renting vehicles from affiliated car rental agencies.
• Using co-branded credit cards for daily shopping and transactions to accrue miles faster.
• Purchasing duty-free items or utilizing services from telecommunication and lifestyle partners.

Redeeming Miles

Accumulated miles can be exchanged for a variety of valuable rewards:

• Award tickets to popular destinations such as Dubai and other major cities.
• Upgrades from Economy Class to Business Class for a more comfortable journey.
• Redemption for excess baggage allowances to carry more without extra cash fees.
• "Cash Plus Miles" options to pay for tickets using a combination of miles and currency.

Alliance Membership

As a member of the prestigious oneworld alliance, SriLankan Airlines connects FlySmiLes members to a vast global network. Passengers can earn and redeem miles across all partner carriers, which include major airlines such as American Airlines, British Airways, Cathay Pacific, Qantas, and Qatar Airways.

How to Join

Joining FlySmiLes is simple and free of charge. Travelers can sign up instantly through the official SriLankan Airlines website or mobile app to receive their membership number and begin earning miles on their very next trip.

Service Classes and Onboard Experience

Flying with SriLankan Airlines is an opportunity to experience the renowned hospitality of Sri Lanka before even touching down. The airline is celebrated for its warm cabin crew and attention to detail, ensuring that every passenger feels a sense of belonging. Whether you are traveling on a short regional hop or a long-haul journey connecting through Colombo, the onboard products are designed to provide relaxation, entertainment, and a taste of the island's rich culture.

Business Class: Serenity in the Skies

SriLankan Airlines’ Business Class is crafted for travelers seeking privacy, comfort, and personalized service. On wide-body aircraft like the Airbus A330, passengers can relax in seats that transform into fully flat beds, ensuring a restful sleep on overnight journeys. The cabin layout is designed to offer direct aisle access for every passenger on select aircraft, maximizing convenience and privacy.

The experience begins on the ground with priority check-in and access to exclusive lounges. Once onboard, you are greeted with a signature welcome drink. The amenity kits provided on long-haul flights include high-quality skincare products and travel essentials to keep you refreshed. With ample stowage space, a personal reading light, and noise-canceling headphones, the environment is perfect for both working and unwinding.

Economy Class: Comfort and Value

Economy Class on SriLankan Airlines is designed to be more than just a seat; it is a comfortable living space. The seats are ergonomically designed with adjustable headrests and lumbar support to minimize fatigue during travel. On the airline's modern fleet, passengers enjoy generous legroom and seat pitch, making even longer flights manageable and pleasant.

Travelers in Economy also benefit from the airline's friendly service culture. The cabin crew is attentive to passengers' needs, ensuring that blankets, pillows, and hydration are readily available. Whether you are flying from Dubai or other major cities, the Economy cabin offers a reliable and enjoyable standard of travel.

In-Flight Entertainment and Connectivity

Boredom is not an option with the airline’s state-of-the-art In-Flight Entertainment (IFE) system. Every seat, including those in Economy, is equipped with a personal touch-screen monitor. The system features a vast library of the latest Hollywood blockbusters, classic movies, popular TV shows, and a selection of music and games to suit all ages.

For those who wish to stay connected, SriLankan Airlines offers Wi-Fi connectivity and mobile roaming services on select aircraft. This allows business travelers to reply to emails and leisure travelers to share their journey on social media in real-time. Seat-back USB ports and power outlets are also available to keep your devices charged throughout the flight.

Dining: A Culinary Journey

One of the highlights of flying with SriLankan Airlines is the cuisine. The airline takes pride in serving meals that reflect the vibrant flavors of Sri Lanka alongside international favorites. Passengers can expect a choice of hot meals, often including a traditional curry option that introduces the palate to the island’s spice heritage.

• Business Class Dining: Enjoy a multi-course gourmet meal served on fine china, paired with a selection of premium wines, spirits, and champagnes. The "Sky Bar" service offers a curated list of beverages to complement your meal.
• Economy Class Dining: Passengers receive full meal service with a choice of main courses, accompanied by salads, desserts, and a range of complimentary beverages, including tea, coffee, fruit juices, and soft drinks.
• Special Dietary Needs: The airline caters to various dietary requirements, offering vegetarian, vegan, diabetic-friendly, and child-friendly meals. These requests should be made at the time of booking or at least 24 hours before departure.

Special Services and Care

SriLankan Airlines is committed to making travel accessible and comfortable for everyone. The airline provides a range of special services to assist passengers with specific needs, ensuring a hassle-free journey from check-in to arrival.

Traveling with Children
Families are given special attention, with pre-boarding available to help parents settle in. The in-flight entertainment system includes a dedicated channel for kids with cartoons and movies. On long-haul flights, bassinets can be reserved for infants, allowing parents to rest while the baby sleeps safely.

Assistance for Passengers with Reduced Mobility
Passengers requiring wheelchair assistance or special medical care are supported by trained staff. From navigating the airport to boarding via aisle chairs, the airline ensures that mobility challenges do not hinder the travel experience. It is recommended to request these services well in advance to ensure all necessary arrangements are in place.

Destinations and Route Network

SriLankan Airlines operates a strategic network centered around its primary hub in Colombo, connecting the island with key international markets. For travelers in the United Arab Emirates, the airline provides frequent and reliable full-service flights, serving as a vital bridge between the Middle East and Sri Lanka, with convenient onward connections to cities across Asia and Europe.

Booking your journey with SriLankan Airlines is straightforward, but a few insider tips can help you secure the best value and a smoother experience. Whether you are flying from Dubai to their hub in Colombo or connecting further, planning ahead is key to finding the perfect itinerary.

To secure the most competitive fares, it is generally recommended to book your tickets at least 3 to 4 weeks in advance. Prices tend to rise as the departure date approaches, particularly during peak holiday seasons. Keep an eye out for midweek flights, as flying on Tuesdays or Wednesdays can sometimes be cheaper than traveling on weekends.

Finding deals and promotions is easier if you subscribe to the airline's newsletter or follow their official social media channels. They frequently release special "Early Bird" offers and flash sales. Additionally, joining the FlySmiLes frequent flyer program allows you to earn miles on every trip, which can be redeemed for upgrades or future tickets, and members often get early access to promotions.

Save time at the airport by taking advantage of online check-in. This service typically opens 48 hours before your scheduled departure time and closes 2 hours prior. It allows you to confirm your details, select your preferred seat, and download your boarding pass to your mobile device, helping you breeze through the terminal.

Regarding seat selection, if you desire extra comfort, consider pre-booking a seat with extra legroom or an exit row seat for a small additional fee. Standard seat selection is often available free of charge during the online check-in process, but availability may be limited, so checking in as soon as the window opens is advisable.

For a worry-free journey, purchasing comprehensive travel insurance is highly recommended to cover any unforeseen cancellations or medical needs. Finally, downloading the SriLankan Airlines mobile app is a great way to keep all your travel details in one place, manage your booking, and receive real-time updates about your flight status directly on your phone.

History and Development

The story of SriLankan Airlines is one of resilience, transformation, and a steadfast commitment to connecting the island nation with the world. The journey began in 1979 when the airline was founded as Air Lanka, following the closure of the former national carrier, Air Ceylon. With initial technical assistance from Singapore Airlines, the carrier launched operations using two Boeing 707 aircraft. From these humble beginnings, it quickly established itself as a vital link for tourism and trade, creating a new gateway to the Indian Ocean.

A pivotal moment in the airline's history occurred in 1998, marking the beginning of a major transformation. The company entered a strategic ten-year partnership with the Dubai-based Emirates Group. This collaboration brought significant investment and management expertise, leading to a complete rebranding. Air Lanka was reborn as SriLankan Airlines, unveiling a fresh, modern livery featuring the stylized peacock logo—a nod to the mythical Vimana of King Ravana—and upgrading its service standards to compete on a global scale.

During this era of expansion, the airline modernized its fleet and broadened its network. The management returned to the Government of Sri Lanka in 2008, ending the partnership with Emirates, yet the carrier continued to build on its reputation for quality service. A significant historic milestone was reached in May 2014, when SriLankan Airlines became the first carrier from the Indian subcontinent to join the prestigious oneworld airline alliance. This accession integrated the airline into a global network, offering passengers seamless connections to over 1,000 destinations worldwide.

The evolution of the fleet has been a cornerstone of the airline's development strategy. While the early years saw the operation of Boeing 737s and Lockheed L-1011 Tristars, the airline eventually transitioned to an all-Airbus fleet to maximize efficiency and passenger comfort. This shift included the acquisition of wide-body Airbus A330s for long-haul routes and A320/A321 aircraft for regional services. Recent years have seen the introduction of the fuel-efficient "neo" (New Engine Option) models, underscoring the company's commitment to modern aviation technology.

Throughout its history, SriLankan Airlines has strategically developed its hub in Colombo to serve as a bridge between the East and West. The airline has successfully launched and sustained key routes connecting Europe, the Middle East, and South Asia. Today, the carrier focuses on innovation and sustainability, actively promoting "Planet Friendly" aviation practices while continuing to upgrade its onboard products, ensuring that the legacy of Sri Lankan hospitality remains at the heart of every journey.