Cambodia Angkor Air

Cambodia Angkor Air serves as the proud national flag carrier of the Kingdom of Cambodia, acting as a vital bridge for travelers exploring Southeast Asia's cultural treasures. Established to promote tourism and connectivity, the airline bears the prestigious name of the ancient Angkor civilization, symbolizing its commitment to Khmer heritage and hospitality. It is widely recognized as the primary gateway to the majestic temples of Siem Reap, offering convenient schedules that link historical sites with bustling urban centers and pristine coastal destinations. With a reputation built on "Safety, Reliability, and Comfort," the carrier provides a welcoming introduction to the warmth of Cambodian culture from the moment passengers step onboard.

The airline operates with a focused mission to support the country's tourism industry, connecting domestic hotspots with key international neighbors. Travelers can fly directly to the coastal city of Sihanoukville from Ho Chi Minh City, Bangkok, and Shenzhen. The network also bridges Vietnam and Laos, providing essential links from Hanoi and Ho Chi Minh City to Vientiane and Luang Prabang. Its fleet is a strategic mix of modern aircraft, including Airbus A320 and A321 jets for longer regional routes, and ATR 72 turboprops designed for efficient short-haul domestic flights. This combination ensures reliability on popular sectors, such as the route to Da Nang.

Cambodia Angkor Air places a strong emphasis on safety and operational excellence. Born from a joint venture involving the Cambodian government, the airline has adhered to rigorous international safety standards since its inception. Travelers can expect a distinctively Cambodian experience, characterized by friendly service and a genuine desire to showcase the nation's beauty. Whether flying for business or leisure, passengers benefit from the airline's deep regional knowledge and its strategic partnerships that facilitate smoother travel across Indochina.

Travelers in the United Arab Emirates are advised to manage their bookings and inquiries with Cambodia Angkor Air primarily through the airline's official digital channels. While the carrier does not maintain a specific dedicated hotline within the UAE, passengers can access comprehensive support, including ticketing services and flight updates, via the global headquarters and online platforms. For those seeking local travel agents, the official website often provides a list of authorized partners.

Official Website

For the most direct access to flight schedules, online booking management, and web check-in facilities, usage of the official global website is recommended.

• Official Website: www.cambodiaangkorair.com

Global Contact Information

Support regarding flight disruptions, special requests, or general information is available through the airline's main international helpdesk located in Cambodia.

• International Customer Service (HQ): +855 23 666 0330 (Phnom Penh)
• 24/7 Headquarters Hotline: +855 23 6666 789
• Global Helpdesk Email: helpdesk_online@cambodiaangkorair.com

Social Media Connections

To stay informed about the latest route announcements and travel advisories, passengers can follow the airline's official social media profiles:

• Facebook: facebook.com/CambodiaAngkorAir
• Instagram: instagram.com/cambodiaangkorair_k6
• YouTube: youtube.com/CambodiaAngkorAir

Baggage Information

Traveling with Cambodia Angkor Air is designed to be convenient, with baggage policies tailored to ensure safety and comfort for all passengers. The airline provides clear guidelines on carry-on and checked luggage to facilitate a smooth check-in process at airports like Siem Reap. Understanding these allowances before packing can help avoid unexpected fees and delays.

Carry-On Baggage Allowance

All passengers are entitled to a specific carry-on allowance to keep essential items close at hand. Generally, passengers are allowed one piece of hand luggage with a maximum weight of 7 kg. The dimensions must not exceed 56 cm x 36 cm x 23 cm to ensure the bag fits securely in the overhead compartment or under the seat. In addition to the main item, passengers may carry one small personal item free of charge, such as a handbag, laptop bag, or camera case.

Checked Baggage Limits

Checked baggage allowances vary depending on the cabin class and specific fare conditions. It is highly recommended to verify the allowance printed on your ticket confirmation.

• Economy Class: Standard tickets typically include a free baggage allowance of 23 kg. However, certain promotional fares may have lower weight limits or no free allowance, so reviewing your booking details is essential.
• Business Class: Passengers traveling in Business Class enjoy a more generous allowance, usually up to 40 kg, providing ample space for longer regional trips or shopping.
• Infants: For passengers traveling with an infant (without a dedicated seat), the airline typically allows 10 kg of checked baggage and accepts a fully collapsible stroller free of charge.

Excess Baggage Fees

If your luggage exceeds the free allowance, excess baggage fees will apply. These charges are calculated based on the additional weight in kilograms and the specific route sector. To save money and time at the airport, it is advisable to purchase extra baggage allowance in advance through the airline’s official website or authorized ticketing offices, as pre-paid rates are often lower than airport counter rates.

Special Items and Sports Equipment

Cambodia Angkor Air accommodates passengers wishing to transport sports equipment such as golf sets, bicycles, and diving gear. These items are treated as special baggage and may incur a handling fee separate from the standard baggage allowance. Bicycles must be properly packed with handlebars turned parallel to the frame and pedals removed. Musical instruments can be carried on board if they fit within the carry-on dimensions; otherwise, they must be checked in or travel on a separate seat purchased for large, fragile items.

Restricted and Prohibited Items

To ensure the safety of all flights, strict rules apply to dangerous goods. Explosives, flammable liquids, corrosives, and compressed gases are prohibited in both checked and carry-on baggage. Lithium batteries and power banks must be transported in carry-on luggage only and are strictly forbidden in checked bags. Additionally, perishables with strong odors, such as durian and jackfruit, are generally not permitted on the aircraft.

Tips for Packing Efficiently

To ensure a seamless travel experience, always attach a sturdy name tag with your current contact information to every piece of checked luggage. Pack valuable items, important documents, cash, and medication in your carry-on bag rather than checking them in. Ensure that all liquids, aerosols, and gels in your hand luggage are in containers of 100ml or less and packed in a transparent, re-sealable plastic bag to comply with international aviation security standards.

Pet Travel Rules

Cambodia Angkor Air understands that pets are cherished family members; however, to ensure the safety and comfort of all passengers, strict regulations govern the transport of animals. Travelers intending to fly with cats or dogs must make arrangements well in advance, as space for live animals is limited and subject to specific aircraft conditions. It is strongly advised to contact the airline's booking office at least 24 hours prior to departure to confirm availability and reserve space.

Transport Options

Pets in Cabin

Passengers should be aware that Cambodia Angkor Air generally does not permit pets to travel in the passenger cabin. This policy ensures a quiet and safe environment for all travelers on board. The only exception to this rule is for trained service assistance dogs accompanying passengers with disabilities. These service animals may travel in the cabin free of charge, provided that all necessary medical and training documentation is submitted and approved by the airline prior to the flight.

Checked Baggage (AVIH)

The primary method for transporting domesticated cats and dogs is as accompanied checked baggage in the cargo hold. This compartment is pressurized and temperature-controlled to maintain animal welfare throughout the journey.

• Crate Requirements: Animals must be housed in a rigid, IATA-compliant travel container made of fiberglass or hard plastic. Soft-sided carriers or wire cages are not accepted for transport in the hold.
• Security: The container must feature a secure locking mechanism that prevents the animal from escaping but allows for quick opening by staff in case of an emergency.
• Dimensions and Comfort: The crate must be spacious enough for the animal to stand up, turn around, and lie down in a natural position.
• Safety Limits: Acceptance may depend on the aircraft type and weather conditions at departure or arrival airports like Siem Reap, where extreme temperatures could pose health risks.
• Release Form: A limited liability release tag must typically be signed at the check-in counter.

Manifest Cargo

For animals that are very large, unaccompanied, or traveling to destinations with strict import restrictions, transport must be arranged via the airline's cargo department.

• Heavy Animals: If the combined weight of the pet and crate exceeds the limit for standard checked baggage (typically over 32 kg), the animal must be shipped as cargo.
• Commercial Shipments: Animals being transported for commercial purposes are also processed through the cargo facility.
• Booking Procedure: These arrangements often require the assistance of a freight forwarder and must be finalized well in advance of the travel date.

Required Documentation

To facilitate smooth entry into international destinations such as Ho Chi Minh City or Vientiane, passengers must present complete and valid paperwork at check-in. Failure to provide these documents will result in the animal being refused carriage.

• Health Certificate: A valid statement of good health issued by a licensed veterinarian, typically dated within 7 to 10 days of the flight.
• Vaccination Records: Proof of valid rabies vaccination and other shots required by the destination country's regulations.
• Passport/ID: A pet passport or identification card listing the animal's microchip number and owner details.
• Import Permits: Specific import/export licenses or quarantine certificates as mandated by local authorities.

Service Costs

Pet transport is not included in the standard free baggage allowance. Fees are charged separately and are subject to change based on the route and total weight.

• Calculation Method: Charges are usually calculated based on the total weight of the animal plus the container (per kilogram).
• Payment: Fees are typically collected at the airport check-in counter.
• International Routes: Costs are generally higher for international sectors compared to domestic routes within Cambodia.

Restrictions and Prohibited Breeds

To prevent health emergencies and ensure safety, certain restrictions apply to animal transport.

• Snub-Nosed Breeds: Brachycephalic dogs and cats (e.g., Pugs, Bulldogs, Persians) are often restricted or require special handling due to their susceptibility to respiratory issues at high altitudes.
• Health and Condition: Animals that are pregnant, appear aggressive, ill, or have an offensive odor will be refused carriage.
• Prohibited Animals: The airline does not transport wild animals, rodents, reptiles, or livestock as checked baggage.

Unlock Rewards with AngkorWards

Cambodia Angkor Air invites frequent travelers to enhance their journey through its dedicated loyalty program, AngkorWards. Designed to reward loyal passengers for their continued patronage, the program allows members to accumulate points on eligible flights and redeem them for valuable travel benefits. Whether you are flying for business or leisure, AngkorWards adds a layer of comfort and exclusivity to your travel experience across Southeast Asia.

Membership Tiers and Benefits

The program is structured into four distinct membership tiers, each offering increasing levels of privileges. As members fly more frequently, they ascend through the ranks to unlock premium services.

• Blue: The entry-level tier for all new enrollees, allowing members to start earning points immediately upon joining.
• Silver: Offers recognized status with benefits such as priority reservation waitlisting and specialized support.
• Gold: Provides enhanced travel convenience, including priority check-in at airport counters and complimentary seat selection where available.
• Platinum: The highest tier, granting top-level privileges such as significant extra baggage allowance, priority boarding, and access to exclusive airport services.

Earning Points

Members accrue points primarily through flight activity, with the number of points earned depending on the distance flown and the fare class purchased.

• Flight Activity: Earn points on all scheduled domestic and international flights operated by Cambodia Angkor Air.
• Fare Classes: Higher fare classes, such as Business and Flexible Economy, typically yield a higher accumulation rate compared to promotional fares.
• Partner Activity: Points may also be earned on eligible codeshare flights operated by select airline partners.

Redeeming Points

Accumulated points can be exchanged for a variety of rewards that make travel more affordable and comfortable.

• Award Flights: Redeem points for free tickets to popular destinations like Siem Reap and Ho Chi Minh City.
• Excess Baggage: Use points to pay for additional luggage weight, perfect for travelers carrying extra souvenirs or equipment.
• Class Upgrades: Upgrade your seat from Economy to Business Class on qualifying routes to enjoy superior comfort.

Alliance and Partners

While Cambodia Angkor Air is not a member of a global airline alliance like Star Alliance or SkyTeam, it maintains strategic bilateral partnerships to extend its reach.

• Key Airline Partners: The airline cooperates closely with Vietnam Airlines and Lao Airlines, allowing for smoother connections and potential reciprocal benefits on codeshare routes.

How to Join

Becoming a member of AngkorWards is simple and free of charge. Travelers can register online via the official Cambodia Angkor Air website. Upon registration, members receive a membership number that should be quoted at the time of booking or check-in to ensure all points are correctly credited to their account.

Service Classes and Onboard Experience

Cambodia Angkor Air strives to provide a comfortable and welcoming journey that reflects the warmth of Khmer hospitality. Whether traveling on a short domestic hop or a longer regional flight, passengers can expect professional service delivered with a smile. The airline currently operates a two-class configuration on its jet aircraft, offering options tailored to both budget-conscious travelers and those seeking extra convenience and privacy.

Economy Class

Designed for value and efficiency, Economy Class offers a practical solution for travelers exploring Southeast Asia. The cabin is configured to maximize comfort on short-haul routes, such as the frequent connections between Siem Reap and Ho Chi Minh City.

• Seating: Seats are ergonomically designed with standard recline features and ample legroom for regional travel. On the ATR 72 turboprop aircraft, the configuration is typically 2-2, ensuring that every passenger has either a window or an aisle seat. On the Airbus A320 and A321 fleet, the layout follows the standard 3-3 arrangement.
• Amenities: Overhead bins are spacious enough for standard carry-on luggage. While amenities like blankets and pillows may not be automatically provided on very short flights, they are generally available upon request or on longer sectors.

Business Class

For passengers desiring a more exclusive experience, Business Class (often referred to as "Angkor Business") provides elevated levels of comfort and service. This class is primarily available on the airline's Airbus fleet operating international routes.

• Priority Services: The premium experience begins on the ground with dedicated check-in counters, priority baggage handling, and access to business class lounges at select airports.
• Seating Comfort: Business Class cabins feature wider seats with generous pitch and enhanced recline, allowing passengers to relax or work comfortably. The configuration usually ensures fewer neighbors and a quieter environment.
• Exclusive Attention: A dedicated cabin crew is assigned to the Business cabin to ensure personalized and attentive service throughout the flight.

In-Flight Dining

Cambodia Angkor Air offers meal and beverage services that vary depending on the flight duration and time of day. The airline aims to offer a taste of the region while keeping passengers refreshed.

• Regional and International Flights: On longer sectors, such as flights to Fuzhou or Hanoi, passengers are typically served a complimentary hot meal accompanied by a selection of beverages, including tea, coffee, juices, and soft drinks. Business Class passengers enjoy a premium menu with multi-course options.
• Short Domestic Flights: Due to the short duration of domestic hops, service is often limited to a bottle of water and a light snack or refreshing towel.
• Special Dietary Needs: Passengers with specific dietary requirements can request special meals (such as vegetarian or religious meals) at the time of booking or at least 24 hours before departure.

Entertainment and Connectivity

As the airline primarily operates short to medium-haul flights, the in-flight entertainment options are traditional rather than digital.

• Reading Material: Passengers can enjoy the airline's exclusive in-flight magazine, Angkor. This publication features engaging articles about Cambodian culture, travel guides to destinations like Luang Prabang, and lifestyle content.
• Digital Detox: Most aircraft in the fleet are not equipped with seatback screens or Wi-Fi. Travelers are encouraged to bring their own books or download content to their personal devices prior to boarding.

Special Assistance Services

Cambodia Angkor Air is committed to making air travel accessible to everyone. A range of special services is available to support passengers with unique needs.

• Passengers with Reduced Mobility: Wheelchair assistance is available from the check-in counter to the aircraft seat. Requests must be made at least 24 hours in advance to ensure ground staff are prepared.
• Unaccompanied Minors: The airline offers a dedicated service for children traveling alone to ensure their safety and supervision from departure to arrival. This service requires prior arrangement and mandatory paperwork.
• Expectant Mothers: Pregnant passengers are welcome to fly, though specific medical certificates may be required depending on the stage of pregnancy. It is advisable to check the latest regulations on the official website before booking.

Network Overview

Cambodia Angkor Air operates a strategic network primarily focused on connecting the Kingdom of Cambodia with its neighbors in the Indochina region. The airline’s main operations center around Siem Reap, positioning it as the ideal carrier for tourists visiting the ancient temples of Angkor. From this hub, travelers can easily access major commercial and cultural centers in Vietnam and Laos, facilitating multi-country itineraries across Southeast Asia.

The airline maintains a particularly strong presence in Vietnam, offering frequent services to Ho Chi Minh City, a key route for both business and leisure travelers. Additionally, the carrier connects passengers to the historic capital of Hanoi and the coastal city of Da Nang. For those venturing further into the region, the network extends to the Lao cities of Vientiane and the UNESCO World Heritage site of Luang Prabang.

Domestic and Regional Connections

Beyond the cultural hubs, the airline supports Cambodia's beach tourism by linking major cities to Sihanoukville. This coastal destination is accessible via direct flights from international origins such as Bangkok and Shenzhen, as well as through domestic connections. The airline also operates select routes connecting East Asian cities, including services between Tokyo and Fuzhou.

Popular Routes

The following table lists the most frequent routes operated by the airline, highlighting key connections for travelers planning their journey:

Planning a trip with Cambodia Angkor Air? As the national flag carrier, this airline is a primary gateway for travelers wishing to explore the wonders of the Khmer Empire and the broader region. Based in Siem Reap, the carrier connects passengers to key destinations with genuine Cambodian hospitality. To ensure your journey is as smooth and affordable as possible, consider these practical booking tips.

To secure the lowest fares, it is generally recommended to book your tickets at least 4 to 6 weeks in advance. Prices often increase closer to the departure date, particularly during the high tourist season which runs from November to March. Keep a watchful eye on the airline's official website for seasonal promotions, especially if you are planning to fly on popular routes like the connection between Ho Chi Minh City and Siem Reap. Signing up for their newsletter can also give you a head start on flash sales and exclusive deals.

Streamline your airport experience by taking advantage of online check-in. This service usually becomes available 24 hours before your scheduled departure, allowing you to choose your preferred seat and obtain your boarding pass ahead of time. If you are traveling with checked baggage, you can simply use the bag-drop counters upon arrival. For international flights, such as trips to Hanoi or Vientiane, aim to arrive at the airport at least 3 hours before takeoff to navigate immigration and security procedures without stress.

For added convenience, download the Cambodia Angkor Air mobile app. It allows you to manage your booking, check flight status in real-time, and access your travel documents on the go. When selecting your seat, consider choosing a window seat if you are flying into Da Nang or Siem Reap during the day; the aerial views of the landscapes in this region are often breathtaking.

Finally, always consider purchasing comprehensive travel insurance when booking your flight. While the airline strives for reliability, travel plans in Southeast Asia can sometimes be affected by tropical weather or other unforeseen circumstances. Insurance provides peace of mind, covering potential issues such as flight cancellations, luggage delays, or medical emergencies during your trip.

Cambodia Angkor Air was established in July 2009, marking a pivotal moment in the nation's aviation history. Created to serve as the national flag carrier, it was founded as a strategic joint venture between the Royal Government of Cambodia and Vietnam Airlines. This partnership was designed to fill the vacuum left by previous carriers and to aggressively promote tourism to the Kingdom. The airline commenced operations with a clear mission: to provide a safe and reliable gateway for international visitors wishing to explore the ancient wonders near Siem Reap and the bustling capital of Phnom Penh.

In its formative years, the airline relied heavily on the expertise and fleet resources of its partners to build a robust network. Early operations were focused on strengthening the "Golden Triangle" of Indochina tourism, linking domestic destinations with major hubs in Vietnam. The carrier launched frequent services to Ho Chi Minh City, utilizing a fleet mix of ATR 72 turboprops for short hops and Airbus A321 aircraft for high-demand routes. This connectivity was crucial in establishing the airline as a preferred choice for travelers navigating the region.

As the airline matured, it embarked on a significant phase of expansion, broadening its footprint across Southeast Asia. The network grew to include essential commercial and leisure links to Hanoi and the coastal city of Da Nang. Recognizing the potential for multi-country cultural tours, the carrier also established vital connections to Laos, serving both the capital, Vientiane, and the UNESCO World Heritage city of Luang Prabang. These routes solidified its reputation as a key regional connector.

A major milestone in the airline's corporate evolution occurred around 2020 when the carrier underwent a significant change in ownership structure. Following the divestment of stakes by Vietnam Airlines, new investors entered the fold, facilitating a strategic realignment. This transition marked a new chapter for the airline, empowering it to pursue an independent vision for growth and modernization suited to the changing market dynamics of the decade.

In the modern era, the carrier has focused on modernizing its fleet and expanding into larger markets in East Asia. Recent developments include the launch of routes to Chinese economic centers such as Shenzhen and Fuzhou, as well as establishing connections to Bangkok. The airline has also adapted to significant infrastructure upgrades in the country, successfully moving its main hub operations to the newly constructed Siem Reap-Angkor International Airport. Looking ahead, the carrier continues to explore new horizons, including services to Tokyo, while remaining dedicated to promoting Khmer hospitality globally.