Garuda

Experience the warmth of Indonesian hospitality with Garuda Indonesia, the nation's flag carrier and a symbol of excellence in Southeast Asian aviation. Known for its unique "Garuda Indonesia Experience" service concept, the airline combines traditional culture with modern luxury, engaging all five senses to ensure passengers feel at home the moment they step onboard. As a Skytrax 5-Star Airline, Garuda is celebrated globally not just for its safety and reliability, but for the genuine care provided by its award-winning crew.

Garuda Indonesia stands out in the competitive aviation market through its dedication to service and connectivity.

• World-Class Service: The airline has repeatedly won the prestigious "World's Best Cabin Crew" award from Skytrax, a testament to its commitment to passenger comfort and attentive service.
• Seamless Connections from the UAE: For travelers in the Emirates, Garuda offers convenient access to the Indonesian archipelago. Frequent flights connect Dubai directly to the tropical paradise of Denpasar (Bali) and the bustling capital of Jakarta. Additionally, travelers can fly from Abu Dhabi to Jakarta, making it easier than ever to explore the region.
• Modern Fleet: The airline operates a young and efficient fleet, including Boeing 777-300ER and Airbus A330 aircraft, designed to provide maximum comfort on long-haul journeys.
• Global Standards: As a member of the SkyTeam alliance and an IOSA-certified operator, Garuda adheres to the highest international safety and operational standards.

Contacting Garuda Indonesia in the United Arab Emirates

For travelers in the United Arab Emirates, connecting with Garuda Indonesia is straightforward. The airline maintains a presence in the region to assist with reservations, ticketing, and general inquiries, serving passengers in both Dubai and Abu Dhabi. Whether you are planning a trip to Jakarta or need assistance with an existing booking, support is accessible through local channels and digital platforms.

For the most up-to-date flight schedules, baggage information, and promotions, visiting the official website is recommended.

• Official Website: www.garuda-indonesia.com
• Global Contact Center (24/7): +62 21 2351 9999 (International charges apply)
• Email Inquiries: customer@garuda-indonesia.com
• Mobile App: "Fly Garuda" (Available on App Store and Google Play)

Social Media Channels

Stay updated with the latest news and travel inspiration by following Garuda Indonesia on their official social media platforms:

• Instagram: @garuda.indonesia
• X (Twitter): @IndonesiaGaruda
• Facebook: Garuda Indonesia

Local Offices in the UAE

If you require assistance regarding your travel plans, you can contact the airline's local representatives. Please note that office hours may vary due to public holidays and weekends.

• Dubai Office
  • Phone: +971 4 397 8273
  • Services: Ticketing, Reservations, and Sales
• Abu Dhabi Office
  • Address: Maidan Al Itihad Street, Abu Dhabi, UAE
  • Phone: +971 2 633 8700
• Airport Services: Customer service support is also available at Dubai International Airport (DXB) and Zayed International Airport (AUH) during flight operation hours.

24/7 Emergency Support

For urgent matters outside of local business hours, such as immediate flight changes or emergencies, passengers are advised to contact the 24-hour Call Center in Jakarta at +62 21 2351 9999. It is also recommended to check your flight status via the "Fly Garuda" mobile app for real-time updates.

Baggage Allowance and Policies

Preparing for your trip with Garuda Indonesia is designed to be as stress-free as possible, thanks to their generous baggage policies. Whether you are flying from the UAE for a business meeting or a tropical vacation, the airline offers allowances that cater to modern travelers' needs. Understanding the specific limits for your ticket class ensures a smooth check-in experience at the airport.

Carry-on Baggage

Regardless of your cabin class, Garuda Indonesia prioritizes passenger safety and comfort. Passengers traveling in Economy, Business, or First Class are typically entitled to one piece of carry-on baggage with a maximum weight of 7 kg. The dimensions of this bag must not exceed 56 cm x 36 cm x 23 cm (including wheels, handles, and side pockets) to ensure it fits securely in the overhead compartment.

In addition to the main carry-on bag, passengers may bring one personal item free of charge. This includes items such as a laptop bag, a handbag, a small briefcase, or a camera bag. These items should be small enough to fit under the seat in front of you.

Checked Baggage Limits

Garuda Indonesia operates on a weight concept for international flights, giving travelers flexibility on the number of bags they can check, provided the total weight falls within the allowance. This is particularly convenient for long-haul journeys from Dubai or Abu Dhabi.

• Economy Class: Passengers generally enjoy a generous allowance of 30 kg.
• Business Class: The allowance increases to 40 kg, perfect for business travelers carrying extra materials.
• First Class: Passengers are entitled to 50 kg of checked baggage.

Frequent flyers and members of the GarudaMiles program or SkyTeam Elite status may be eligible for additional baggage allowances. It is always recommended to check your specific ticket conditions, especially when connecting to domestic destinations like Denpasar or the airline's hub in Jakarta, as domestic segments might have different rules if booked separately.

Excess Baggage and Special Items

If you plan to travel with more than the standard allowance, Prepaid Excess Baggage can be purchased in advance. Buying this allowance online or via the mobile app up to 24 hours before departure typically offers significantly lower rates compared to paying at the airport counter.

Sports Equipment: Garuda Indonesia is well-regarded for being sports-friendly. The airline often provides a complimentary additional baggage allowance (usually up to 23 kg) for sporting equipment such as golf clubs, surfboards, diving gear, or bicycles. This makes it an excellent choice for adventure seekers heading to the Indonesian archipelago. This special allowance is subject to space availability and specific aircraft limitations, so it is advisable to notify the airline in advance.

Musical Instruments: Small instruments can be brought into the cabin if they fit within the carry-on dimensions. Larger instruments must be checked in or, for valuable items like cellos, passengers may opt to purchase an extra seat (Cabin Baggage) to transport them safely in the cabin.

Restricted Items and Smart Packing

To ensure safety onboard, certain items are restricted. Power banks are a critical item to check; they must be carried in your cabin baggage and never in checked luggage. Power banks with a capacity up to 20,000 mAh are generally permitted, while those between 20,000 and 32,000 mAh may require airline approval. Anything above 32,000 mAh is strictly prohibited.

Packing Tips for a Smooth Journey:

• Label Everything: Attach a sturdy name tag with your current contact information to all checked bags.
• Secure Valuables: Always keep medication, travel documents, jewelry, and electronic devices in your carry-on bag.
• Check the Weight: Weigh your bags at home before heading to the airport to avoid unexpected fees.
• Liquids: For carry-on bags, liquids, aerosols, and gels must be in containers of 100ml or less and placed in a transparent, resealable plastic bag.

Traveling with pets on Garuda Indonesia requires careful planning, as the airline maintains strict policies to ensure the safety and comfort of all passengers. Generally, pets are not permitted in the cabin, with the sole exception of trained service animals. For most pet owners traveling from Dubai or Abu Dhabi to Jakarta, pets will likely need to travel via the cargo service, as checked baggage options are typically reserved for short domestic sectors.

Transport Options

In cabin (carry-on)

Please note that Garuda Indonesia does not accept pets (cats, dogs, or other animals) in the passenger cabin. This section applies exclusively to service animals assisting passengers with disabilities.

• Carrier dimensions: Service animals do not typically require a crate but must fit within the floor space at the passenger's feet (approximately 40×30×20 cm footprint) without obstructing aisles.
• Maximum pet weight with carrier: There is no specific weight limit for service animals, provided they can be accommodated safely in the available floor space.
• Allowed pet types: Trained service dogs only. Emotional support animals are generally not recognized as service animals and must travel in the hold.
• Breed restrictions: Animals displaying aggressive behavior or those that cannot be properly restrained may be denied boarding.
• Limit per passenger: Typically one service animal per eligible passenger.

In cargo hold (checked baggage)

This option is primarily available for short domestic flights (under 2 hours) within Indonesia. International regulations usually restrict this option for long-haul flights.

• Container/crate requirements: Must be IATA-compliant, rigid, well-ventilated, and leak-proof (fiberglass or hard plastic). Soft-sided carriers are not permitted.
• Weight and size limits: The combined weight of the animal and crate must not exceed 32 kg (70 lbs). Heavier items must be shipped as cargo.
• Temperature restrictions: Animals will not be accepted if extreme temperatures at departure, transfer, or arrival airports pose a health risk.
• Required documentation: A waiver form must be signed at check-in, alongside all standard health permits.

As cargo (for large animals)

This is the standard method for transporting pets on international routes, such as from the UAE to Indonesia, or for animals exceeding weight limits.

• When this option is required: Mandatory for international flights, flights involving transit/transfer, and animals/crates weighing over 32 kg.
• Special requirements: Shipment involves an Air Waybill (AWB) and requires clearance through the cargo terminal rather than the passenger terminal.
• Booking procedure: Must be arranged through Garuda Indonesia Cargo offices or a freight forwarder at least 24-48 hours before departure.

Required Documentation

• Veterinary passport: Must contain up-to-date health records and owner details.
• Health certificate: Issued by a licensed veterinarian, typically valid for 10 days prior to travel (check destination specific rules).
• Vaccinations: Proof of valid rabies vaccination (administered at least 30 days but not more than 12 months before travel).
• International certificates: Import permits for Indonesia and export certificates from the UAE Ministry of Climate Change and Environment (MOCCAE).

Service Costs

• In-cabin fee: Service animals travel free of charge.
• Cargo hold fee: Charged as Excess Baggage based on total weight (pet + crate). Rates vary significantly by route (e.g., domestic vs. international).
• Cargo fee: Calculated based on dimensional weight and current cargo rates; generally higher than checked baggage fees.

Preparation Tips

• Carrier requirements: Ensure the crate allows your pet to stand, turn around, and lie down naturally. Label it clearly with "LIVE ANIMAL" and your contact info.
• Feeding before flight: Feed your pet a light meal 4–6 hours before departure; do not feed them immediately before flying to prevent nausea.
• Stress reduction tips: Place a familiar blanket or toy inside the crate. Avoid sedation unless specifically prescribed by a veterinarian, as it can be dangerous at high altitudes.

Restrictions

• Prohibited breeds: Brachycephalic (snub-nosed) cats and dogs (e.g., Persians, Pugs, Bulldogs) are often restricted due to respiratory risks.
• Prohibited animals: Endangered species, wild animals, and certain aggressive dog breeds are not accepted.
• Exceptions: Service animals are exempt from cabin bans but must comply with safety protocols.

Important: Pet travel regulations can change due to local laws or aircraft types. We strongly recommend contacting Garuda Indonesia's local office in Abu Dhabi or Dubai well in advance to confirm specific requirements for your journey.

GarudaMiles Loyalty Program

Enhance your travel experience with GarudaMiles, the dedicated loyalty program of Garuda Indonesia designed to reward frequent flyers with exclusive privileges. From earning miles on daily flights to enjoying VIP treatment at the airport, the program ensures that every journey is as rewarding as the destination itself.

Membership Tiers

GarudaMiles offers four distinct membership levels, each unlocking a progressively higher standard of service and comfort for travelers.

• GarudaMiles Blue: The entry-level tier offering welcome bonus miles and the ability to accrue miles immediately.
• GarudaMiles Silver: Includes benefits like priority reservation waitlisting and an additional 5 kg baggage allowance.
• GarudaMiles Gold: Grants access to airport lounges and an extra 15 kg of checked baggage.
• GarudaMiles Platinum: The premier tier featuring priority check-in, First Class lounge access, and 20 kg extra baggage.

How to Earn Miles

Accumulating miles is straightforward, with opportunities extending far beyond just flying.

• Flights: Earn miles based on distance flown and booking class on all Garuda Indonesia scheduled flights.
• Airline Partners: Collect miles when flying with any SkyTeam member airline worldwide.
• Hotel Stays: Earn points or miles per night at a wide network of partner hotels and resorts.
• Bank Partners: Convert loyalty points from co-branded credit cards into GarudaMiles.

Redeeming Your Miles

Your accumulated miles can be exchanged for a variety of valuable travel rewards.

• Award Tickets: Redeem miles for free flights to destinations like Jakarta or international hubs.
• Upgrade Awards: Use miles to upgrade your seat from Economy to Business Class for a more comfortable journey.
• Transfer Miles: Options to transfer miles to family members or friends are available.
• Non-Flight Redemption: Exchange miles for select merchandise or donation programs.

Alliance Membership

As a member of the prestigious SkyTeam alliance, GarudaMiles provides global connectivity and reciprocal benefits.

• Global Reach: Earn and redeem miles across a network of over 18 international airlines.
• Key Partners: Enjoy seamless benefits with partners such as Saudia, Air France, KLM, and Korean Air.

How to Join

Joining is free and simple; travelers can register instantly via the Garuda Indonesia website or the "Fly Garuda" mobile app to receive their digital membership card.

Cabin Classes and Onboard Experience

Flying with Garuda Indonesia is more than just transportation; it is an immersion into the "Garuda Indonesia Experience." This award-winning service concept engages all five senses—from the soothing scent of aromatic flowers to the sound of traditional folk songs and the taste of authentic spices. Whether traveling from Dubai or Abu Dhabi, passengers can expect a journey defined by Indonesian hospitality and 5-star comfort.

Economy Class

Garuda Indonesia’s Economy Class is frequently recognized as one of the best in the world. Designed with passenger comfort in mind, the cabin features ergonomic seats with adjustable headrests and ample legroom, typically ranging from 32 to 34 inches. This generous spacing is particularly appreciated on long-haul flights to Jakarta. Passengers are provided with a USB port and power outlet at their seat, ensuring devices remain charged throughout the flight.

Business Class

For those seeking extra luxury and privacy, Business Class offers a sanctuary in the sky. On wide-body aircraft like the Boeing 777-300ER and Airbus A330, passengers enjoy fully flat-bed seats with direct aisle access in a 1-2-1 configuration, ensuring undisturbed rest. The experience includes a hypoallergenic pillow, a plush duvet, and a premium amenity kit containing travel essentials. Before landing, passengers can freshen up and arrive at their destination feeling rejuvenated.

First Class

Available on select Boeing 777-300ER aircraft, First Class represents the pinnacle of Garuda’s service. Passengers relax in private suites equipped with sliding doors for ultimate privacy. The service includes a personal "Chef on Board" to prepare gourmet meals upon request, ergonomic seats that convert into full beds with luxurious mattresses, and exclusive ground services to ensure a seamless travel experience from start to finish.

In-Flight Entertainment and Connectivity

Boredom is never an option onboard. Every seat is equipped with an Audio and Video on Demand (AVOD) system featuring an LCD touch screen. The entertainment library includes a vast selection of movies, from Hollywood blockbusters to Asian cinema, as well as TV shows, live news channels, games, and music albums. For travelers heading to Denpasar for a holiday, the flight time passes quickly with this extensive variety of content.

Onboard Wi-Fi is available on many of the airline's Boeing 777-300ER and Airbus A330 aircraft, allowing passengers to stay connected with family or colleagues. Access plans vary, with complimentary text messaging often provided for First and Business Class passengers.

Dining and Cuisine

Garuda Indonesia takes pride in showcasing the richness of Indonesian cuisine alongside international favorites. All meals served onboard are Halal certified, adhering to strict Islamic dietary standards, which makes the airline a preferred choice for travelers from the UAE.

• Signature Dishes: Passengers can savor traditional favorites such as Nasi Goreng (fried rice) or Rendang (slow-cooked beef), often prepared with spices unique to the archipelago.
• Beverages: A wide selection of hot and cold drinks, including herbal teas, fresh juices, and premium coffee, complements the meal service.
• Special Dietary Needs: The airline accommodates various dietary requirements, including vegetarian, diabetic, low-salt, and child-friendly meals. These should be requested at least 24 hours before departure.

Special Services

Garuda Indonesia ensures that travel is accessible and comfortable for everyone, offering dedicated assistance for passengers with specific needs.

• Families and Children: The airline provides special amenities for young travelers, including toys and games to keep them entertained. Bassinets for infants are available on international flights but must be booked in advance due to limited availability.
• Unaccompanied Minors: A dedicated escort service is available for children traveling alone, ensuring their safety and supervision from check-in until they are met by their guardian at the destination.
• Passengers with Reduced Mobility: Comprehensive assistance, including wheelchair services and priority boarding, is available. Passengers requiring special medical support or oxygen on board should contact the local office in advance to make necessary arrangements.

Garuda Indonesia serves as a vital bridge between the Middle East and Southeast Asia, with its extensive network anchored by its main hub in Jakarta. Travelers from the UAE can enjoy consistent and reliable schedules, connecting them to the vibrant cultures and landscapes of Indonesia.

Planning a trip with Garuda Indonesia offers a seamless connection from the UAE to Southeast Asia. To secure the best fares for flights from Dubai or Abu Dhabi, it is advisable to book your tickets at least 3 to 6 months in advance, especially if you plan to travel during peak holiday seasons. Keep an eye out for seasonal promotions and online travel fairs, which often provide significant discounts on tickets to popular destinations like Jakarta and Denpasar. Signing up for the airline's newsletter is a great way to stay informed about these flash sales.

For a hassle-free start to your journey, take advantage of the online check-in feature. This service typically opens 48 hours before your scheduled departure time and allows you to bypass long queues at the airport counters. Downloading the FlyGaruda App is highly recommended; it not only facilitates easy check-in but also allows you to manage your booking, check flight status in real-time, and access your boarding pass directly from your mobile device.

Comfort is key on long-haul flights. During the booking or check-in process, review the seat map carefully to select your preferred spot. Whether you prioritize extra legroom or a window view, selecting your seat early increases the chance of getting exactly what you want. Additionally, consider purchasing comprehensive travel insurance when finalizing your reservation. This provides essential coverage for unexpected events, such as flight cancellations or medical emergencies, ensuring peace of mind throughout your adventure.

The story of Garuda Indonesia is deeply intertwined with the history of the nation itself. The airline traces its origins back to the struggle for independence, with its first commercial flight taking place in January 1949. The name "Garuda" was bestowed by President Sukarno, inspired by the mythical giant bird from ancient legends that serves as a symbol of speed and strength. From these humble beginnings, operating a single Douglas DC-3 aircraft known as "Seulawah," the carrier has grown into a world-class airline that represents the pride of the nation on the global stage.

Throughout the 1960s and 1970s, the airline entered the jet age, marking a significant period of modernization and expansion. This era saw the introduction of jet aircraft to the fleet, allowing for faster travel and the establishment of long-haul routes connecting Indonesia to Europe and the United States. By the 1980s, the airline had firmly established itself as a major player in Asian aviation, developing a comprehensive network centered around its hub in Jakarta and serving as the primary bridge between the archipelago and the rest of the world.

A major turning point in the airline's history occurred in the late 2000s with the launch of an ambitious business transformation program known as the "Quantum Leap." This strategic initiative focused on fleet revitalization, service improvement, and brand refreshing. As a result, the airline phased out older aircraft in favor of modern, fuel-efficient models such as the Boeing 777-300ER and Airbus A330, ensuring a younger and more reliable fleet. This period of intense development culminated in the airline receiving the prestigious 5-Star Airline rating from Skytrax, a status it has successfully maintained, validating its position among the world's elite carriers.

In terms of corporate structure and market reach, the airline expanded its influence by establishing Citilink, a low-cost subsidiary designed to cater to the budget-conscious market segments. This strategic move allowed the main brand to focus on premium full-service operations while maintaining a strong foothold in the competitive domestic market. In 2014, the airline reached another significant milestone by officially joining the SkyTeam alliance, becoming the 20th member and significantly expanding its global connectivity through partnerships with major international carriers.

Today, the airline continues to innovate, focusing on digital transformation and sustainability. It has consistently been recognized for having the "World's Best Cabin Crew," a testament to its enduring commitment to the "Garuda Indonesia Experience." With a modern fleet and a reputation for safety and hospitality, the carrier remains dedicated to connecting people across the thousands of islands in Indonesia and to destinations around the globe.