Batik Air (Malindo Airways Sdn Bhd dba Batik Air Malaysia)

Batik Air Malaysia, formerly known to travelers as Malindo Air, has evolved into a prominent player in the Southeast Asian aviation landscape, blending the warmth of Malaysian hospitality with the efficiency of modern connectivity. Operating from its strategic base in Kuala Lumpur, the airline acts as a vital bridge linking the region to the Middle East, Australia, and the broader Asian continent. With a fresh identity adopted in 2022 to align with its sister carrier in Indonesia, Batik Air offers a "hybrid" full-service experience, providing premium touches at competitive prices for both leisure and business travelers.

History and Strategic Rebranding

The airline began its journey in 2013 as a joint venture, quickly establishing itself as a reliable carrier in the region. In a major strategic move in 2022, the airline rebranded from Malindo Air to Batik Air. This change was designed to unify the branding within the Lion Air Group, creating a stronger, more cohesive identity across the network. Despite the name change, the carrier retains its Malaysian roots and headquarters, continuing to serve as a key connector for passengers flying into and out of the region.

Fleet and Network Reach

Batik Air operates a versatile fleet tailored to both short regional hops and medium-haul international flights. The fleet primarily consists of Boeing 737 aircraft (including the Next Generation and MAX series) and ATR 72-600 turboprops. This mix allows the airline to service a wide variety of destinations, from bustling metropolises to smaller holiday islands. The airline has significantly expanded its footprint, offering direct connections to major cities across India, China, Australia, and the United Arab Emirates, including popular routes like Dubai to Kuala Lumpur.

Service Experience and Safety

One of the airline's key advantages is its value proposition. Batik Air generally offers generous baggage allowances and in-flight entertainment options, positioning itself a step above typical low-cost carriers. On their jet aircraft, passengers can often choose between Business and Economy classes, enjoying wider seats and dedicated service. Safety remains a core value; during its history, the airline successfully secured the IATA Operational Safety Audit (IOSA) registration, reflecting its commitment to maintaining rigorous international safety standards.

For travelers in the United Arab Emirates planning a journey with Batik Air Malaysia, getting in touch with the airline is straightforward thanks to their established local presence in Dubai. Whether you need assistance with a new booking, have questions about your flight to Kuala Lumpur, or require support with baggage, you can reach out to their dedicated General Sales Agent (GSA) or contact the global support team.

Official Website

For the most direct access to flight schedules, check-in services, and the latest travel updates, verify information on the airline's official portal. While there is no separate site exclusively for the UAE, the global site handles all regions.

• Official Website: www.batikair.com.my

Contact Information for UAE Residents

Batik Air Malaysia is represented in the UAE by dnata Representation Services. It is recommended to use the local email or phone number for region-specific inquiries.

• UAE Customer Service & Reservations: +971 4 703 6332
• Global Call Centre (International): +603 7841 5388 (Operating daily, 9:00 AM – 6:00 PM GMT+8)
• Local Email Support: dxb.reservations@batikair.com.my
• Global Customer Care Email: od_customercare@batikair.com.my
• Mobile App: BookCabin (Available on iOS and Android for booking and check-in)

Social Media Channels

Connect with the airline on social media for the latest promotions, news, and service updates.

• Facebook: Batik Air Malaysia
• Instagram: @batikair.my
• Twitter/X: @malindoair (Note: Some handles may still reflect the former brand name, look for the verified Batik Air Malaysia badge)
• TikTok: @batikair.my

Local Offices in the UAE

If you prefer face-to-face interaction or need to visit a ticketing office, the airline has a location in Dubai.

• Dubai City Office:
  Ground Floor, dnata Travel Center
  Business Bay, Dubai, United Arab Emirates
  Business Hours: Monday – Friday, 09:00 AM – 05:30 PM
• Dubai Airport Desk:
  Sales and ticketing support is typically available at Dubai International Airport (DXB), Terminal 1, prior to scheduled flight departures.

Emergency & After-Hours Support

For urgent matters outside of local UAE business hours, such as immediate flight changes or emergency cancellations, travelers are advised to contact the Global Call Centre in Malaysia directly or use the "Chat" function available on the official website and the BookCabin app.

Traveling with Batik Air Malaysia offers flexibility, but understanding their specific "Weight Concept" system is crucial for a smooth journey. Unlike some airlines that count the number of bags, Batik Air generally applies a total weight limit for checked luggage on international flights, such as those between Dubai and Kuala Lumpur. This means you can check in multiple bags as long as their combined weight does not exceed your allowance.

Carry-on Baggage Allowances

All passengers are entitled to carry-on baggage, but the allowance differs strictly by travel class. Compliance is monitored closely at check-in counters and boarding gates.

• Economy Class: You are permitted one (1) piece of cabin baggage with a maximum weight of 7 kg.
• Business Class: Passengers generally enjoy a higher allowance of two (2) pieces, but the total combined weight must not exceed 10 kg.
• Dimensions: Each cabin bag must not exceed 56 cm x 36 cm x 23 cm to fit in the overhead compartments.
• Personal Item: In addition to the main cabin bag, every passenger may carry one personal item such as a laptop bag, handbag, or small camera bag, provided it fits under the seat in front of you.

Checked Baggage Limits

Your checked baggage allowance depends entirely on the "Fare Family" bundle you purchased. It is vital to check your ticket type, especially if you booked a promotional fare.

• Super Saver (Economy): This fare typically includes 0 kg of checked baggage. If you are on this ticket, you must pre-purchase baggage or pay high fees at the airport.
• Value (Economy): Usually includes 20 kg of checked baggage.
• Flexi (Economy): Typically includes 30 kg of checked baggage.
• Business Class: Offers the most generous allowance, generally 40 kg.

Note: Regardless of your total weight allowance, no single piece of luggage can weigh more than 32 kg due to health and safety regulations for baggage handlers.

Excess Baggage Fees

If you expect to exceed your allocated weight, planning ahead can save you a significant amount of money.

• Pre-Purchase Savings: Purchasing extra weight online via the airline's "Manage Booking" portal is significantly cheaper than paying at the airport. This can be done up to 12 hours before departure.
• Airport Rates: Excess baggage fees paid at the airport counter are charged per kilogram and are considerably higher. Rates vary by zone (e.g., flights to/from the UAE fall into a specific international zone with higher per-kg rates).

Special Items

Batik Air Malaysia accommodates passengers traveling with special equipment, often including it within the standard baggage allowance under the weight system.

• Sports Equipment: Items such as golf clubs, diving gear, and bicycles can generally be included as part of your free checked baggage allowance. If the equipment pushes your total weight over the limit, standard excess weight fees apply. Bicycles must be properly packed with handlebars turned and tires deflated.
• Musical Instruments: Small instruments (like violins) can be brought on board as your carry-on baggage if they fit within the cabin dimensions and weight limits. Larger instruments (like cellos) that cannot be checked in safely can be carried in the cabin only if you purchase an Extra Seat for the item. Alternatively, they must be checked in as fragile baggage in a hard-shell case.

Restricted and Prohibited Items

To ensure safety and avoid delays at security screening in airports like DXB or KUL, strictly adhere to these restrictions:

• Lithium Batteries & Power Banks: These must never be placed in checked luggage. They must be carried in your hand luggage. Power banks usually have a capacity limit (typically under 100Wh generally allowed; 100Wh-160Wh requires approval; over 160Wh prohibited).
• Electronic Cigarettes: Must be carried in the cabin, not in checked bags.
• Prohibited Everywhere: Explosives, compressed gases, flammable liquids, and sharp objects (in the cabin) are strictly forbidden.

Tips for Packing Efficiently

Weigh Before You Go: Invest in a portable luggage scale. Batik Air staff may weigh cabin bags at the gate, and fees for overweight hand luggage can be steep.

Bundle Your Fare: If you know you will shop in Malaysia or the UAE, booking a "Flexi" or "Value" fare is often cheaper than adding baggage later to a "Super Saver" ticket.

Label Everything: Remove old barcode tags and clearly label your bags with your name, phone number, and email address both outside and inside the luggage.

Traveling with pets requires careful planning, especially on international routes. Batik Air Malaysia (OD) generally accepts pets for transport, ensuring that your furry companions can join you on your journey. However, the airline adheres to strict safety and hygiene protocols, meaning that pets are typically not permitted in the passenger cabin and must travel in the hold, either as checked baggage or cargo.

Transport Options

In Cabin (Carry-on)

Batik Air Malaysia enforces a strict policy regarding animals in the passenger cabin.

• General Policy: Pets are generally not permitted in the aircraft cabin on Batik Air Malaysia flights.
• Exceptions: Service dogs assisting passengers with disabilities may be accepted with prior approval, subject to strict operational and quarantine regulations of the destination countries (e.g., Kuala Lumpur or Dubai).
• Recommendation: Passengers expecting to travel with a pet should plan for them to travel in the cargo hold.

In Cargo Hold (Checked Baggage)

Most household pets, such as cats and dogs, travel safely in the aircraft's air-conditioned cargo hold as checked baggage. This is the standard method for Batik Air flights.

• Container Requirements: Pets must be housed in an IATA-compliant shipping container or cage. The crate must be rigid, leak-proof, and properly ventilated.
• Weight and Size: The container must be large enough for the animal to stand, turn around, and lie down naturally. The total weight (pet + crate) will be weighed at check-in.
• Temperature Restrictions: Transport may be refused if extreme temperatures at departure, transit, or arrival airports pose a health risk to the animal.
• Booking: You must notify the airline at the time of booking or at least 48 hours before departure to ensure space availability in the hold.

As Cargo (Freight)

For certain situations, pets must travel as manifested cargo rather than checked baggage. This is handled by the airline's cargo division.

• When Required: This option is mandatory for very large animals that exceed checked baggage limits, or for flights to/from countries with strict import regulations (e.g., the United Arab Emirates often requires pets arriving into the country to enter as manifested cargo).
• Special Requirements: The airway bill and handling are processed separately from your passenger ticket.
• Booking Procedure: Contact Batik Air's cargo department or a specialized pet relocation agent to arrange this service.

Required Documentation

To ensure a smooth check-in process, you must present the following original documents:

• Veterinary Health Certificate: A current certificate issued by a registered veterinarian stating the animal is fit for travel (usually issued within 7 to 10 days of the flight).
• Vaccination Records: Up-to-date records, specifically showing a valid Rabies vaccination.
• Import/Export Permits: Valid permits from the veterinary authorities of both the departure and arrival countries (e.g., MAQIS permit for Malaysia).
• Microchip Documentation: Proof of microchipping is often required for international identification.

Service Costs

Traveling with pets incurs additional fees, which are not included in standard baggage allowances.

• In-Cabin Fee: Not applicable (as pets are not accepted in the cabin).
• Cargo Hold Fee: Pets are considered "Excess Baggage." You will be charged the current excess baggage rate per kilogram for the total weight of the pet and the crate.
• Note: Prices vary significantly by route and are subject to change. Cargo rates (for freight) are calculated differently based on dimensional weight.

Preparation Tips

Preparing your pet for the flight can reduce stress and ensure their safety.

• Carrier Requirements: Ensure the crate is secure with a metal door and working lock. Line the bottom with absorbent material (like puppy pads).
• Feeding: Feed your pet a light meal approximately 4 hours before the flight. Do not feed them right before flying to avoid motion sickness.
• Hydration: Attach a secure water bowl to the inside of the crate door that can be filled from the outside if necessary.
• Stress Reduction: Place a familiar item, like a blanket or toy, inside the crate to comfort your pet. Sedation is generally not recommended without vet advice.

Restrictions

For safety reasons, Batik Air applies specific restrictions on the types of animals accepted.

• Prohibited Breeds: Brachycephalic (snub-nosed) cats and dogs (e.g., Pugs, Bulldogs, Persian cats) are often restricted or accepted only under strict liability release forms due to respiratory risks at high altitudes.
• Aggressive Animals: The airline reserves the right to refuse transport for animals that appear aggressive or dangerous.
• Prohibited Animals: Livestock, wild animals, or endangered species are not accepted as checked baggage and must be transported via cargo protocols.

Important: Pet travel rules are subject to change based on aircraft type and local government regulations. Always contact Batik Air Malaysia directly and check the specific entry requirements for your destination before purchasing your ticket.

Batik Miles is the dedicated loyalty program of Batik Air Malaysia, designed to reward frequent flyers with exclusive privileges and travel benefits. Whether you are a business traveler commuting between Dubai and Kuala Lumpur or a leisure traveler exploring Southeast Asia, this program allows you to turn your miles into memorable journeys. The program is free to join and focuses on enhancing the travel experience through a tiered membership structure that recognizes and rewards loyal passengers.

Membership Tiers and Benefits

The Batik Miles program is structured into multiple tiers, with members moving up the ladder based on the frequency of their travel and the accumulation of status miles. Higher tiers unlock increasingly valuable perks.

• Member (Entry Level): Upon registration, you begin at this level, allowing you to start earning miles on eligible flights immediately.
• Silver: This tier typically offers practical travel conveniences, such as priority baggage handling and an additional checked baggage allowance, helping you manage extra shopping or equipment.
• Gold: Designed for the frequent flyer, Gold status generally includes premium benefits like access to airline lounges at select airports (including the hub in Kuala Lumpur), priority boarding, and a generous extra baggage allowance.
• Platinum: The most exclusive tier, offering the highest level of priority for check-in and boarding, maximum additional baggage allowances, and dedicated customer support to ensure a seamless travel experience.

Earning Miles

Members earn miles primarily by flying, but the program is designed to offer value based on how you travel.

• Flight Activity: Miles are accrued based on the distance flown and the fare class purchased. Higher-value tickets, such as Business Class or Flexi fares, typically earn miles at a faster rate than promotional Economy fares.
• Route Accumulation: Regular travel on long-haul sectors, such as the route to the United Arab Emirates, accelerates your progress toward higher tiers significantly.
• Ticket Validity: Ensure your membership number is entered during booking or at check-in to credit miles automatically; retroactive claims are possible but subject to time limits.

Redeeming Miles

The primary value of Batik Miles lies in the ability to offset the cost of future travel.

• Award Flights: Accumulated miles can be redeemed for free flight tickets to destinations across the Batik Air Malaysia network.
• Flight Upgrades: Members may use their miles to upgrade from Economy to Business Class, enjoying wider seats and enhanced meals on their journey.
• Transferability: The program often allows for the nomination of redemption groups, enabling you to redeem tickets for family members or friends using your miles.

Alliance and Network Connectivity

Batik Air Malaysia is not a member of the three major global airline alliances (Star Alliance, oneworld, or SkyTeam). Instead, it operates as a key member of the Lion Air Group. This affiliation provides connectivity and operational synergy with sister airlines such as Lion Air, Wings Air, and Batik Air Indonesia. While miles are primarily earned and burned on Batik Air Malaysia (OD) metal, the broader network ensures extensive reach throughout the Indonesian archipelago and Southeast Asia.

How to Join

Joining the program is a straightforward digital process.

• Online Registration: Travelers can sign up for free via the official Batik Air website or the mobile app.
• Instant Membership: You will receive a digital membership number immediately, which can be used for your very next booking.
• Management: The online portal allows you to track your mileage balance, view upcoming trips, and manage your redemption nominees.

Flying with Batik Air Malaysia offers a distinct "hybrid" experience that bridges the gap between low-cost travel and full-service luxury. Whether you are embarking on the long journey from Dubai to Kuala Lumpur or taking a short regional hop, the airline focuses on providing comfort, connectivity, and Malaysian hospitality. Passengers can generally expect spacious seating, included meals on longer sectors, and a commitment to service that distinguishes it from budget carriers.

Service Classes

Batik Air Malaysia typically operates a dual-class configuration on its jet aircraft, ensuring options for both budget-conscious travelers and those seeking extra luxury. Note that the airline does not operate a First Class cabin; the focus is on a high-quality Business and Economy product.

• Business Class: Designed for comfort and productivity, the Business Class cabin usually features plush leather seats in a 2-2 configuration (on Boeing 737 aircraft). Passengers enjoy a generous seat pitch of up to 45 inches, allowing for significant recline and legroom. Additional perks include priority check-in, boarding, and baggage handling, as well as access to airline lounges where available.
• Economy Class: Far from "basic," Economy seats are upholstered in leather and offer a seat pitch of approximately 32 inches, which is spacious compared to standard low-cost carriers. The 3-3 configuration is designed to maximize personal space, making the 7-hour flight between the UAE and Malaysia more relaxing.

In-Flight Dining

One of the airline's standout features is its meal service. Unlike many regional competitors, Batik Air Malaysia takes pride in keeping passengers well-fed.

• Complimentary Meals: On international flights, such as the route to Dubai, passengers in both classes are typically served hot meals and beverages. The menu often features a mix of Malaysian favorites and international cuisine.
• Dietary Requirements: All meals served onboard are Halal-certified. Passengers with specific medical or dietary needs can request special meals at least 24 hours prior to departure via the customer care center.
• Beverages: A selection of juices, soft drinks, coffee, and tea is generally available to accompany your meal.

Entertainment and Connectivity

Staying entertained is key, especially on medium-haul flights. Batik Air provides options to help the time pass quickly, though the specific system can vary by aircraft type.

• In-Flight Entertainment (IFE): Many of the airline's Boeing aircraft are equipped with personal touch-screen monitors at every seat, offering a selection of the latest movies, TV shows, and games.
• BYOD (Bring Your Own Device): On some newer aircraft, the airline may deploy streaming services where you can access entertainment content directly on your personal smartphone or tablet via the onboard network.
• USB Ports: To ensure your devices stay powered throughout the journey, USB charging ports are typically available in both Business and Economy seats.

Comfort and Amenities

To enhance the travel experience, the airline provides essential comforts for long-haul sectors.

• Bedding: On flights exceeding certain durations, such as the overnight sector from the UAE, pillows and blankets are generally provided to Economy and Business Class passengers to assist with rest.
• Cabin Atmosphere: The aircraft interiors feature modern mood lighting (on select Boeing Sky Interior planes) designed to reduce jet lag and create a calming ambiance during night flights.

Special Services

Batik Air Malaysia is committed to making travel accessible and convenient for all guests.

• Families and Children: The airline offers special assistance for families traveling with infants. Bassinet seats may be available on specific aircraft and must be reserved in advance. Unaccompanied Minor (UM) services are available for children traveling alone, providing supervision from check-in to arrival.
• Passengers with Reduced Mobility: Wheelchair assistance and special handling can be arranged. It is crucial to request these services at least 48 hours before your flight to ensure the necessary ground support is prepared at both Dubai and Kuala Lumpur airports.
• Expectant Mothers: Pregnant passengers can travel up to certain gestational limits (usually 35 weeks), provided they carry a doctor's letter confirming fitness to fly for pregnancies over 28 weeks.

Batik Air Malaysia operates a focused network connecting the Middle East to Southeast Asia through its primary hub in Kuala Lumpur. For travelers in the United Arab Emirates, the airline provides a vital direct link, facilitating seamless business and leisure travel between the two regions.

Planning a trip with Batik Air creates a great opportunity to explore Southeast Asia with full-service comfort. Whether you are flying from Dubai to their hub in Kuala Lumpur or connecting further, a few strategic tips can make your journey smoother and more affordable.

To secure the lowest fares, it is generally recommended to book your tickets at least 2 to 3 months in advance. Keep an eye out for seasonal promotions and flash sales, which are often announced on the airline's official website or social media channels. Being flexible with your travel dates can also help you find significant savings, as mid-week flights are often cheaper than weekend departures.

Online check-in is a convenient feature that helps you avoid long queues at the airport. For Batik Air, this service typically opens 48 hours before your scheduled departure time. Utilizing this allows you to choose your preferred seat early and simply drop your bags at the counter upon arrival.

When it comes to seat selection, consider your needs for the flight duration. For longer routes, such as the journey between the UAE and Malaysia, reserving an extra-legroom seat can provide added comfort. If you prefer quick access to the aisle or want to stretch your legs, select your seat during the booking process or check-in to ensure your preference is met.

Make sure to download the Batik Air mobile app before you travel. It is a handy tool for managing your booking, checking flight status in real-time, and storing your mobile boarding pass. Additionally, always consider purchasing comprehensive travel insurance to cover unexpected events like flight delays, baggage loss, or medical emergencies, ensuring a worry-free adventure.

Origins and Early Foundations

The airline's story began in 2013 under the name Malindo Air, a moniker derived from a cooperative pact between Malaysia and Indonesia. Established as a joint venture between National Aerospace and Defence Industries (NADI) of Malaysia and the Lion Air Group of Indonesia, the carrier took to the skies to bridge the gap between budget travel and full-service comfort. Its inaugural flights connected the main hub in Kuala Lumpur to the cities of Sabah and Sarawak, quickly positioning the airline as a competitive alternative in the Malaysian aviation market. Unlike typical low-cost carriers, it differentiated itself early on by offering complimentary baggage allowances and in-flight entertainment.

Fleet Evolution and Operational Growth

From its inception, the airline pursued an aggressive fleet strategy to serve diverse markets. It introduced ATR 72-600 turboprops to access smaller, community-based airports like Subang, while deploying Boeing 737 aircraft for high-demand domestic and international trunk routes. A significant milestone in its operational history was the move from the low-cost terminal (KLIA2) to the Main Terminal Building at Kuala Lumpur International Airport (KLIA) in 2016. This strategic shift reinforced its status as a premium-service airline and facilitated smoother connections for passengers transferring from other full-service international carriers.

Strategic Rebranding to Batik Air

In a pivotal move to streamline its identity within the broader Lion Air Group, the airline officially rebranded as Batik Air Malaysia in April 2022. The Civil Aviation Authority of Malaysia (CAAM) granted the new Air Operators Certificate (AOC) to reflect this change, allowing the carrier to leverage the strong "Batik Air" brand equity already established by its sister airline in Indonesia. This transformation was more than cosmetic; it marked a renewed focus on synchronizing services across the group's network, offering passengers a seamless experience whether they were flying within the Indonesian archipelago or across the Asia-Pacific region.

Expansion and Modern Horizons

Following the rebranding, the airline embarked on a significant expansion of its international network. Capitalizing on the extended range of its modern fleet, including the Boeing 737 MAX 8, Batik Air Malaysia launched medium-haul routes that were previously out of reach. A major highlight of this era was the establishment of direct connectivity to the Middle East, including the popular route to Dubai. Today, the airline continues to innovate by integrating digital services and expanding its footprint to key destinations in Australia, South Asia, and North Asia, solidifying its role as a key connector for global tourism and trade.