Surinam Airways

Surinam Airways, commonly known as SLM (Surinaamse Luchtvaart Maatschappij), serves as the proud national flag carrier of Suriname, bridging the gap between South America, the Caribbean, and Europe. Established with a mission to provide reliable and safe air transport, the airline has evolved from a domestic operator into a key regional player that fosters tourism and commerce across the Atlantic. Travelers flying with this carrier can expect a welcoming atmosphere that reflects the diverse and vibrant culture of its home nation, making every journey a unique experience.

History and Network
Founded in 1955, the airline initially focused on connecting cities within the diverse terrain of Suriname before expanding its horizons internationally. Today, it operates a focused network that serves as a lifeline for the region. Key routes include frequent connections between the Caribbean islands and the mainland, with popular flights to Willemstad and Oranjestad. The airline also maintains vital regional links to cities such as Georgetown and Bridgetown, facilitating seamless travel for business and leisure within the Guianas and the Caribbean.

Fleet and Long-Haul Services
Surinam Airways operates a modest but efficient fleet, typically utilizing Boeing 737 aircraft for regional routes and Airbus aircraft for long-haul operations. A standout feature of their schedule is the transatlantic service connecting Paramaribo with Amsterdam, a historical and cultural route that remains one of their most important connections. The company prides itself on offering complimentary meals and beverages on most international flights, providing a taste of Surinamese hospitality at altitude.

Mission and Safety
The company’s mission is to be a customer-oriented airline that adheres to strict international safety and operational standards. Over the years, Surinam Airways has worked diligently to maintain compliance with global aviation regulations, ensuring a secure travel environment for all passengers. Their commitment to connecting the diaspora and promoting Suriname as a destination underscores their role as the "Flying Swan" of South America.

Contacting Surinam Airways in the United Arab Emirates

Travelers in the United Arab Emirates should be aware that Surinam Airways (PY) does not currently maintain a local branch or direct sales office in Dubai or Abu Dhabi. For all inquiries regarding reservations, baggage, or flight schedules, passengers are advised to use the airline's international digital channels or contact their headquarters in Paramaribo directly. Using the official WhatsApp support line is often the most convenient method for international communication.

Official Website

For the most secure ticket booking and up-to-date flight information, always visit the official global website:

• Official Website: www.flyslm.com

Contact Information

Since there is no local customer service team in the UAE, please use the following international contact details. Be aware that international calling rates may apply for phone calls.

• Customer Service (Headquarters): +597 465 700
• WhatsApp Support (Messages Only): +597 894 1922
• Reservations & Booking Email: callcenter@flyslm.com
• Claims & Feedback Email: claims@flyslm.com
• Mobile App: Not currently available; please use the mobile-friendly website.

Social Media Connections

For the latest updates, travel announcements, and quick interactions, you can follow the airline on their official social media platforms:

• Facebook: facebook.com/SurinamAirwaysOfficial
• Instagram: instagram.com/surinamairways
• X (Twitter): twitter.com/surinamairways

Local Offices in United Arab Emirates

Note: There are currently no physical offices or airport counters for Surinam Airways within the United Arab Emirates. All ground handling and inquiries are managed through their international network.

• Dubai / Abu Dhabi Office: Not available. Please contact the Headquarters listed above.

Service Hours

The customer service center operates based on Suriname Time (SRT), which is UTC-3.

• Operational Hours: Monday to Friday, 08:00 – 16:00 (Suriname Time).
• Time Difference: Suriname is 7 hours behind the United Arab Emirates.
  (This means support is available approximately from 15:00 to 23:00 Dubai time).

Baggage Policy Overview

Understanding the baggage allowance is a crucial part of planning your journey with Surinam Airways. Whether you are flying regionally within South America and the Caribbean or crossing the Atlantic, the airline offers specific baggage policies designed to ensure safety and comfort for all passengers. The allowances generally depend on your class of travel and the specific route, particularly distinguishing between regional flights and long-haul connections to destinations like Miami Beach or Amsterdam.

Carry-On Baggage Allowance

Passengers traveling on Surinam Airways are entitled to carry-on luggage that must fit in the overhead bin or under the seat in front of them. Keeping your essentials close at hand ensures a smoother flight experience.

• Economy Class: Passengers are typically allowed one piece of hand luggage with a maximum weight of 10 kg (22 lbs). The sum of the dimensions (length + width + height) should not exceed 115 cm (approximately 45 inches).
• Business Class: Business travelers often enjoy the same weight allowance of 10 kg per piece, though priority boarding allows for easier stowage.
• Personal Item: In addition to the main carry-on bag, passengers may bring one small personal item such as a handbag, laptop bag, or camera case. This item must fit securely under the seat.

Checked Baggage Limits

Checked baggage policies adhere to the "Piece Concept," where allowances are defined by the number of bags and their weight. These limits vary based on your destination and ticket class.

• Regional Flights (e.g., Paramaribo to Caribbean/South America):
  • Economy Class: 1 piece up to 23 kg (50 lbs).
  • Business Class: 2 pieces, each up to 23 kg (50 lbs).
• Transatlantic and USA Flights (e.g., to/from Europe or Miami):
  • Economy Class: 1 piece up to 23 kg (50 lbs).
  • Business Class: 2 pieces, often with a higher weight allowance of up to 32 kg (70 lbs) per bag on select long-haul routes.

Please note that routes connecting cities like Willemstad or Oranjestad follow regional guidelines. Always check your specific ticket conditions as promotional fares may have different rules.

Excess Baggage Fees

If your luggage exceeds the free allowance in number, weight, or size, excess baggage fees will apply. These fees are calculated based on the route and are charged per extra piece or per kilogram of overweight luggage. It is highly recommended to purchase extra baggage allowance in advance through the airline's website or authorized agents, as fees paid at the airport are typically higher.

Special Baggage Items

Surinam Airways accommodates passengers wishing to travel with special items, subject to space availability and safety regulations.

• Sports Equipment: Items such as golf bags, surfboards, and bicycles can be transported but usually incur a fixed handling fee. Equipment must be properly packed to prevent damage.
• Musical Instruments: Small instruments can be carried on board if they fit within the hand luggage dimensions. Larger instruments must be checked in as special baggage or, in some cases, may require booking an extra seat (Cabin Seat Baggage).
• Pets: The airline allows the transport of pets either in the cabin (subject to weight limits and container size) or in the cargo hold. Advance reservation is mandatory for all pet travel.

Restricted and Prohibited Items

For the safety of all passengers and crew, strict international regulations apply to what can be packed. Hazardous materials are strictly prohibited in both carry-on and checked luggage.

• Prohibited Everywhere: Explosives, flammable liquids/solids, oxidizing materials, poisons, and compressed gases.
• Restricted in Checked Bags: Loose lithium batteries, e-cigarettes, and power banks must be packed in your carry-on baggage only.
• Liquids in Carry-On: For international flights, liquids, gels, and aerosols must be in containers of 100 ml (3.4 oz) or less, placed in a single, clear, re-sealable plastic bag.

Tips for Efficient Packing

To avoid stress at the airport, consider these simple packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are within the 23 kg limit.
• Label Your Bags: Attach a sturdy tag with your name, phone number, and destination address on the outside and place a copy inside the bag.
• Secure Fragile Items: Wrap breakables in soft clothing and place them in the center of your suitcase for maximum cushioning.
• Medication and Valuables: Always keep prescription medicines, travel documents, jewelry, and electronics in your carry-on bag, never in checked luggage.

Traveling with Pets on Surinam Airways

Surinam Airways understands that pets are part of the family and welcomes them on board, whether in the cabin or the cargo hold. To ensure a smooth journey for your furry companions, the airline has established specific guidelines regarding safety, hygiene, and documentation that must be followed for all flights.

Transport Options

In Cabin (Carry-on)

• Carrier Dimensions: The pet must be transported in a soft-sided, leak-proof carrier that fits comfortably under the seat, typically not exceeding 43 x 31 x 20 cm.
• Maximum Weight: The combined weight of the pet and the carrier generally must not exceed 8 kg (approx. 17 lbs).
• Allowed Pet Types: Only domesticated cats and dogs are permitted to travel in the cabin.
• Limit: There is strictly one pet container allowed per passenger.

In Cargo Hold (Checked Baggage)

• Container Requirements: Pets must travel in an IATA-compliant hard-shell crate that allows the animal to stand up, turn around, and lie down naturally.
• Weight and Size: Animals exceeding the cabin weight limit must be transported as checked baggage (AVIH), subject to the cargo hold door dimensions.
• Temperature Restrictions: Transport may be refused if extreme weather conditions at departure or arrival airports pose a health risk to the animal.
• Required Documentation: A health certificate and indemnity form are required before acceptance.

As Cargo (for large animals)

• When Required: Very large animals, unaccompanied pets, or animals traveling to destinations with strict import rules (like the UK) must fly as manifest cargo.
• Special Requirements: This process involves specific airway bills and customs handling distinct from passenger baggage.
• Booking Procedure: Cargo travel must be arranged well in advance through the Surinam Airways Cargo department.

Required Documentation

• Veterinary Passport: An official booklet recording the pet's identity, owner details, and medical history.
• Health Certificate: A valid certificate signed by a licensed veterinarian, usually issued within 10 days of the flight.
• Vaccinations: Proof of a valid rabies vaccination (administered at least 30 days prior to travel) and other routine shots.
• International Certificates: Specific import permits or health documents required by the destination country (e.g., EU compliance for flights to Amsterdam).

Service Costs

• In-Cabin Fee: Fees typically start around USD 75–100 per direction, depending on the ticket type.
• Cargo Hold Fee: Charges are generally calculated based on weight (excess baggage rates) or a fixed animal fee starting from approximately USD 150.
• Note: Prices vary significantly by route, with higher fees for transatlantic flights compared to regional trips to cities like Willemstad.

Preparation Tips

• Carrier Requirements: Ensure the crate is secure, ventilated, and marked with "Live Animal" stickers.
• Feeding: Feed your pet a light meal about 4 hours before departure; avoid feeding immediately before the flight to prevent nausea.
• Stress Reduction: Let your pet get used to the carrier days before travel and include a familiar blanket inside.

Restrictions

• Prohibited Breeds: Snub-nosed (brachycephalic) dogs and cats, such as Pugs, Bulldogs, and Persians, are often restricted from the cargo hold due to respiratory risks.
• Prohibited Animals: Rodents, reptiles, and wild animals are generally not accepted as passenger baggage.
• Exceptions: Certified service animals assisting passengers with disabilities may travel in the cabin, provided arrangements are made in advance.

Important: Pet travel regulations are subject to change, and space for animals is limited on each aircraft. It is strongly recommended to contact Surinam Airways directly at least 48 hours before your trip to confirm availability and current requirements.

The Loyal Wings Program

Surinam Airways (PY) rewards its most dedicated passengers through the Loyal Wings Program. Designed to enhance the travel experience for frequent flyers, this program allows members to earn miles on their journeys across South America, the Caribbean, and Europe. Whether you are a business traveler commuting between Paramaribo and Georgetown or a leisure traveler heading to Miami Beach, Loyal Wings offers a pathway to exclusive perks and more comfortable travel.

Membership Levels and Benefits

• Loyal Wings Member (Entry Level):
  • Immediate access upon free registration.
  • Personalized profile management and faster booking process.
  • Ability to earn miles on all eligible Surinam Airways flights.
  • Exclusive updates on special fares to destinations like Willemstad and Oranjestad.
• Frequent Traveler Privileges (Elite Status):
  • Priority Check-in: Access to dedicated counters to speed up your airport experience.
  • Extra Baggage Allowance: Additional weight or piece allowance, ideal for shopping trips or long stays in Amsterdam.
  • Priority Boarding: Be among the first to board the aircraft and stow your luggage.
  • Lounge Access: Access to business lounges at select airports when traveling on international routes.

Earning Miles

• Flights: Earn miles for every mile flown on scheduled Surinam Airways services. The amount earned may vary based on your booking class (Economy vs. Business).
• Partner Flights: Thanks to interline partnerships with regional carriers like Winair, passengers can enjoy smoother connections, with potential recognition on extended Caribbean itineraries.
• Route Bonuses: Occasional promotions may offer double miles on specific new or high-frequency routes.

Redeeming Miles

• Award Tickets: Redeem miles for free flights to any destination in the Surinam Airways network, from Bridgetown to Paramaribo.
• Upgrades: Use miles to upgrade your seat to Business Class, enjoying enhanced catering and comfort.
• Service Payments: In some cases, miles can be used to pay for excess baggage fees or other ancillary services.

Alliance and Strategic Partners

• Regional Partners: The airline maintains an interline partnership with Winair, significantly expanding reach to islands like St. Maarten and beyond.
• Distribution Partners: A strategic cooperation with Euroairlines ensures that Surinam Airways inventory is available globally, improving connection possibilities for international travelers.

How to Join

• Register Online: Visit the official website and look for the "Loyal Wings" sign-up page.
• Instant Membership: Receive your digital membership number immediately via email.
• Claim Missing Miles: New members can often claim miles for flights taken within a certain period prior to registration, so keep your boarding passes handy.

Services and Onboard Experience

As a full-service carrier, Surinam Airways (PY) prides itself on offering a travel experience infused with the warmth and hospitality of Suriname. Unlike many low-cost options in the region, the airline provides a comprehensive range of amenities designed to make journeys comfortable, whether hopping between Caribbean islands or crossing the Atlantic to Europe. Passengers can expect friendly service, complimentary inclusions, and a distinct local touch that begins the moment they step on board.

Classes of Travel

Surinam Airways generally offers two distinct cabins on its international flights: Business Class and Economy Class. The configuration and specific amenities may vary depending on whether the flight is operated by their Boeing 737 fleet for regional routes or wider-body aircraft for long-haul connections.

Business Class
Designed for travelers seeking extra comfort and efficiency, Business Class offers a premium experience from check-in to arrival. Passengers traveling on routes such as Paramaribo to Amsterdam or Miami Beach enjoy exclusive perks:

• Priority Services: dedicated check-in counters, priority baggage handling, and expedited boarding.
• Lounge Access: Access to VIP lounges at select airports, providing a quiet space to relax before departure.
• Enhanced Seating: Seats provide generous legroom and greater recline compared to the main cabin. On long-haul flights, the seats are designed for sleeping comfort, featuring plush cushioning and adjustable headrests.
• Premium Dining: A curated menu served on porcelain tableware, accompanied by a selection of fine wines and beverages.

Economy Class
Economy Class provides a value-oriented solution without compromising on essential comforts. It is a popular choice for vacationers heading to destinations like Willemstad or Oranjestad.

• Seating: Ergonomically designed seats with standard pitch and width, suitable for regional hops and longer journeys alike.
• Inclusions: Unlike many competitors, Surinam Airways includes checked baggage and in-flight meals in standard Economy fares, avoiding hidden costs.
• Hospitality: The cabin crew is renowned for their friendly demeanor, ensuring a welcoming atmosphere for all guests.

In-Flight Dining

One of the highlights of flying with Surinam Airways is the culinary experience. The airline celebrates its heritage by incorporating Surinamese flavors into its onboard menus. On international flights, all passengers are treated to complimentary meals and beverages.

• Regional Flights: On shorter connections, such as those between Georgetown and Bridgetown, passengers typically receive a tasty snack or a light meal along with refreshing drinks.
• Long-Haul Flights: Transatlantic journeys feature full hot meal services. The menu often includes a mix of Caribbean, Asian, and European influences, reflecting the diverse culture of Suriname.
• Special Diets: Travelers with specific dietary requirements (vegetarian, diabetic, gluten-free, etc.) can request special meals. These requests should be made at least 48 hours before departure through the reservations department.

Entertainment and Connectivity

In-flight entertainment options vary significantly by aircraft type. On long-haul routes connecting South America with Europe, the aircraft are typically equipped with personal screens or overhead video systems offering a selection of movies, music, and documentaries to pass the time. On shorter regional flights using narrower aircraft, entertainment may be limited. Passengers are encouraged to bring their own devices, books, or tablets loaded with content to ensure a personalized entertainment experience during the flight.

Special Assistance Services

Surinam Airways is committed to making air travel accessible and safe for everyone. A range of special services is available to assist passengers with unique needs:

• Unaccompanied Minors: The airline offers a supervised travel service for children traveling alone, ensuring they are escorted and cared for from the departure gate until they are handed over to a designated guardian at their destination.
• Passengers with Reduced Mobility: Wheelchair assistance is available at all airports. Passengers requiring assistance should notify the airline at the time of booking to ensure ground staff are prepared.
• Expectant Mothers: Pregnant women can travel up to a certain stage of pregnancy (usually 36 weeks), provided they carry a medical certificate confirming they are fit to fly.

Surinam Airways operates a strategic route network that bridges South America with the Caribbean and Europe. With operations centered around its key hubs in Miami Beach and Paramaribo, the airline provides vital connectivity for business and leisure travelers across the region, ensuring reliable service to popular tropical destinations and major cities.

To secure the best fares with Surinam Airways, travelers are advised to book their tickets well in advance, particularly for long-haul sectors. For the popular transatlantic route connecting Paramaribo and Amsterdam, it is recommended to finalize reservations several months ahead, as availability can be limited during holiday periods and summer months. For regional flights, such as those departing from Miami Beach, booking at least three to four weeks prior to departure generally offers the most competitive rates.

Travelers planning itineraries with connections, such as flying between Georgetown and Bridgetown, should carefully review layover times to ensure a smooth transit experience. Utilizing the airline's official digital channels allows passengers to manage their bookings effectively, including selecting seats and adding special services. Remaining flexible with travel dates can also yield savings, especially for island routes involving Willemstad or Oranjestad, where midweek flights are often priced lower than weekend departures.

Before heading to the airport, passengers should verify the specific baggage allowance for their ticket class, as policies may differ between international and regional services. It is also prudent to check in online whenever possible to save time at the terminal. Keep in mind that during peak travel seasons, security lines may be longer, so arriving at the airport with ample time to spare is always a wise strategy for a stress-free journey.

From Domestic Wings to International Skies

The story of Surinam Airways (Surinaamse Luchtvaart Maatschappij) began in 1955, born out of a necessity to connect the diverse and often inaccessible regions of Suriname. Initially established to link the capital with smaller interior towns across the dense Amazonian rainforest, the airline played a crucial role in the country's early infrastructure. What started as a domestic operation focused on essential transport quickly evolved into a symbol of national pride, setting the stage for broader horizons.

Becoming the National Flag Carrier

A defining moment in the airline's history occurred in 1975, coinciding with Suriname's independence. During this pivotal era, Surinam Airways was designated as the official national carrier, marking its transition from a local operator to an international representative of the nation. This new status empowered the airline to launch its most iconic route: the trans-Atlantic service connecting Paramaribo with Amsterdam. For decades, this "Mid-Atlantic" route has served as a vital bridge for cultural, family, and business ties between South America and Europe, remaining the backbone of the carrier's long-haul operations.

Regional Expansion and Modernization

Throughout the 1980s and 1990s, the airline focused on strengthening its presence within the Western Hemisphere. Recognizing the need for stronger commercial and tourism links, the carrier expanded its network to include key destinations in the Caribbean and North America. The establishment of a regular service to Miami Beach became a strategic milestone, offering a gateway to the United States for Surinamese travelers.

Simultaneously, the airline cultivated a robust regional network, facilitating movement between the Guianas and the Caribbean islands. Regular flights to neighboring cities like Georgetown and island destinations such as Willemstad helped foster economic integration in the region. Today, Surinam Airways continues to modernize its fleet and services, upholding its mission to bring the warmth of Suriname to the world while maintaining a safe and reliable network across the Atlantic and the Caribbean.