Avia Traffic Company

Avia Traffic Company stands as a vital aviation bridge connecting the mountainous landscapes of Kyrgyzstan with the wider region of Central Asia and beyond. Founded in 2003, this airline has dedicated itself to providing accessible and reliable air travel, serving as a lifeline for travelers. With its primary hub in the culturally rich city of Osh, the carrier focuses on meeting the practical needs of its passengers, prioritizing safety, punctuality, and straightforward service.

The airline operates a fleet primarily consisting of robust Boeing 737 and Airbus A320 aircraft, selected for their suitability to the region's diverse terrain and runway conditions. Avia Traffic Company has established a strong network connecting Osh to key destinations in the Russian Federation, including regular flights to Moscow, Saint Petersburg, and Novosibirsk. This network is essential for both business travelers and those visiting family and friends, ensuring consistent connectivity across borders.

Travelers choosing Avia Traffic Company benefit from an airline that understands the local market deeply. Key advantages include:

• Strategic Regional Network: Direct links from Osh to major cities like Yekaterinburg, Irkutsk, and Krasnoyarsk.
• Customer-Centric Policies: The airline is known for offering practical baggage allowances that cater to the needs of long-term travelers and families.
• Experienced Crew: Pilots and cabin crew are well-versed in the specific flying conditions of Central Asia, contributing to a reassuring onboard experience.
• Commitment to Safety: The company adheres to strict maintenance schedules and international safety standards to ensure passenger well-being on every flight.

Contacting Avia Traffic Company in the United Arab Emirates

For travelers in the United Arab Emirates, connecting with Avia Traffic Company is primarily managed through their international support channels and digital platforms. While the airline does not currently maintain a dedicated public storefront in Dubai or Abu Dhabi, passengers can effectively manage their bookings and inquiries by contacting the headquarters directly or consulting with authorized local travel agents.

Official Website

For the most up-to-date flight schedules, online booking management, and official announcements, passengers should visit the airline's main web portal:

• Official Website: www.aero.kg

Contact Information

Since direct local phone support in the UAE is not currently available, customers are advised to use the international customer service lines based in the airline's hub. Please note that international calling rates may apply.

• International Customer Service (HQ): +996 312 544 788
• Ticket Booking & Support: +996 312 544 790
• Main Email Inquiries: atc@aero.kg
• General Information Email: info@aero.kg

Social Media Channels

Stay connected with the latest news and updates through their official social media profiles:

• Instagram: @aviatrafficcompany
• Facebook: Avia Traffic Company

Local Representation

United Arab Emirates Office:
Currently, there is no verified direct office address for Avia Traffic Company open to the public in the UAE. Passengers are encouraged to handle ticket modifications via the official website or through the travel agency where the ticket was originally purchased.

Airport Support

For urgent matters on the day of travel, passengers should proceed to the designated check-in counters at the departure airport. These counters typically open 3 hours prior to scheduled departures for international flights.

Traveling with Avia Traffic Company is designed to be a straightforward experience, but understanding the baggage allowance before you pack is essential for a smooth journey. The airline operates with policies tailored to the needs of regional travelers, ensuring that you can bring your essentials while maintaining safety and efficiency on board.

Carry-on Baggage Allowances

For the comfort and safety of all passengers, Avia Traffic Company strictly regulates cabin baggage. Passengers are typically entitled to one piece of hand luggage free of charge. It is important to adhere to the specified weight and dimension limits to avoid delays at the gate.

• Weight Limit: generally up to 5 kg.
• Dimensions: The standard maximum dimensions are usually 55 x 40 x 20 cm.
• Additional Items: In addition to the main carry-on bag, passengers may often bring small personal items such as a ladies' handbag, a briefcase, a laptop bag, or a camera case into the cabin.

Checked Baggage Limits

Your checked baggage allowance depends largely on the fare class you have purchased and the specific route. Avia Traffic Company generally uses the weight concept, meaning your allowance is based on total weight rather than the number of bags.

• Standard Allowance: Most economy class tickets include a free baggage allowance, often ranging from 15 kg to 20 kg (including hand luggage weight in some fare rules, so checking your specific ticket is crucial).
• Infants: Passengers traveling with infants (under 2 years old) without a separate seat are typically allowed a reduced baggage allowance, usually around 10 kg, plus a collapsible stroller.

Please verify the exact allowance printed on your ticket or electronic receipt, as promotional fares may have different conditions compared to standard flexible fares.

Excess Baggage Fees

If your luggage exceeds the free allowance permitted by your ticket, excess baggage fees will apply. These charges are calculated per kilogram of excess weight. Rates vary depending on the destination and are payable at the airport check-in counter. It is highly recommended to weigh your bags at home before departure to avoid unexpected costs at the airport.

Special Baggage Items

Travelers wishing to transport non-standard items such as sports equipment, musical instruments, or oversized cargo must make arrangements in advance.

• Sports Equipment: Items like skis, snowboards, or bicycles may be transported but often incur a fixed handling fee or count towards your total weight allowance.
• Musical Instruments: Small instruments can sometimes be carried in the cabin if they fit within the hand luggage dimensions. Larger instruments generally require a separate seat booking or must be checked in as special cargo.
• Advance Notice: Always contact the airline at least 24-48 hours prior to departure to confirm space availability for special items.

Restricted and Prohibited Items

Safety is the top priority. Certain items are strictly prohibited in both carry-on and checked baggage, while others have specific restrictions.

• Prohibited Everywhere: Explosives, compressed gases, flammable liquids, corrosive materials, and radioactive substances.
• Checked Baggage Only: Sharp objects (knives, scissors), tools, and sporting bats must be packed in your checked suitcase.
• Carry-on Only: Lithium batteries and power banks must be carried in your hand luggage and are strictly forbidden in checked bags due to fire safety regulations.
• Liquids: For international flights, liquids, gels, and aerosols in carry-on bags must be in containers of 100 ml or less, placed in a transparent, re-sealable plastic bag.

Tips for Packing Efficiently

To maximize your allowance and ensure a hassle-free check-in process, consider these packing tips:

Start by placing heavy items at the bottom of your suitcase near the wheels to maintain balance. Utilize empty spaces inside shoes to store socks or chargers. Always keep valuable items, documents, medication, and jewelry in your hand luggage, as the airline's liability for checked baggage is limited. Finally, attach a sturdy tag with your name and contact details to the outside of your bag, and place a copy inside just in case the external tag is lost.

Avia Traffic Company understands that pets are part of the family and welcomes passengers traveling with domestic animals on their flights. Whether you are flying to Moscow or other destinations within their network, the airline provides specific services to ensure your furry companions travel safely and comfortably, subject to prior approval and adherence to carrier regulations.

Transport Options

The method of transport depends largely on the size and weight of your animal. It is essential to declare your pet at the time of booking.

In Cabin (Carry-on)

Small animals may be permitted in the passenger cabin if they meet specific criteria.

• Carrier dimensions: Must not exceed 50x40x20 cm to fit safely under the seat in front of you.
• Maximum weight: The total weight of the pet and the carrier must not exceed 8 kg.
• Allowed pet types: Generally limited to small dogs, cats, and caged birds (e.g., canaries, parrots).
• Container requirements: The carrier must be well-ventilated, secure, and have a waterproof bottom.
• Limit: Usually one pet container per passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight or size limits must travel in the pressurized cargo hold.

• Container requirements: You must provide a rigid IATA-compliant container (plastic or metal) with a secure lock and sufficient ventilation.
• Size limits: The container must be large enough for the animal to stand up, turn around, and lie down in a natural position.
• Weight limits: Animals weighing over 8 kg (including the container) are transported in this manner.
• Conditions: The cargo hold is heated and pressurized to ensure animal safety.

As Cargo (Air Freight)

This option is typically used for very large animals or unaccompanied pets.

• Requirement: Necessary when the animal and crate weight exceeds standard baggage limits or for commercial shipments.
• Booking: Must be arranged through the airline's cargo department separately from passenger tickets.
• Documentation: Requires an Air Waybill and additional customs clearance procedures.

Required Documentation

To avoid issues at the airport, ensure you have all necessary paperwork ready.

• Veterinary Passport: Must be up-to-date with all records.
• Health Certificate: A valid veterinary certificate (often Form No. 1) issued by a state veterinary service shortly before travel.
• Vaccinations: Proof of a valid rabies vaccination (administered at least 30 days and no more than 12 months prior to travel).
• International Certificates: For international flights, compliance with the veterinary regulations of the destination country is mandatory.

Service Costs

Pet transport is not included in the free baggage allowance and is charged as a special service.

• Calculation: Costs are typically calculated based on the total weight (animal + container) multiplied by the excess baggage rate.
• Variability: Prices vary depending on the route and current tariffs.
• Payment: Fees are usually paid at the airport during check-in.

Preparation Tips

Proper preparation can reduce stress for both you and your pet.

• Acclimatization: Let your pet get used to their carrier or crate several days before the flight.
• Feeding: Feed your pet a light meal about 2-4 hours before departure; avoid feeding right before the flight to prevent nausea.
• Comfort: Place an absorbent mat and a familiar item, like a small toy or blanket, inside the carrier.
• Identification: Attach a label with your pet's name and your contact information to the crate.

Restrictions

Be aware of specific limitations enforced for safety and regulatory reasons.

• Prohibited animals: Wild animals, rodents, and reptiles are generally not accepted as baggage.
• Health condition: Sick or pregnant animals may be refused transport.
• Service animals: Guide dogs accompanying passengers with disabilities may travel in the cabin free of charge, provided they are muzzled and leashed.

Important: Animal transport regulations can change and may depend on the specific aircraft type. We strongly recommend contacting Avia Traffic Company directly or visiting their local office at least 24 hours before your flight to confirm your reservation and specific requirements.

Loyalty Program Overview

Currently, Avia Traffic Company operates with a customer-first philosophy that prioritizes immediate value over a traditional, complex frequent flyer program. Rather than accruing miles for future redemption, the airline focuses on providing affordable fares and generous baggage allowances to all passengers from their very first flight. This "direct value" approach ensures that travelers visiting Moscow, Osh, or other regional destinations receive cost-effective service without the need to track points or status credits.

Membership Tiers

Unlike major international carriers that segregate passengers into multiple status levels, Avia Traffic Company maintains a unified standard of service. This simplified structure ensures that every traveler receives the airline's best available care.

• Universal Status: Every passenger enjoys the same high baggage limits and service standards regardless of flight frequency.
• No Elite Barriers: There are no Silver, Gold, or Platinum thresholds required to unlock standard travel conveniences.
• Inclusive Benefits: Priority is placed on operational efficiency and punctuality for the entire cabin.

Earning Benefits

Since there is no mileage accrual system, "earning" with Avia Traffic Company translates to direct savings and practical perks on every ticket purchased.

• Immediate Fare Savings: Competitive pricing is offered upfront rather than rebates in the form of future points.
• Generous Baggage: The standard allowance often exceeds that of budget carriers, acting as an instant reward.
• No Points Expiry: Travelers do not need to worry about miles expiring due to inactivity.
• Credit Card Partners: While the airline has no direct co-branded cards, passengers can earn points through their own bank's travel reward cards when booking.

Redeeming Rewards

The airline's model eliminates the complexity of award charts and blackout dates, offering flexibility in how passengers choose to travel.

• Any Seat Availability: If a seat is available for sale, it can be booked without restricting inventory for "award" travel.
• Instant Upgrades: Passengers can often purchase upgrades to higher fare classes (if available) directly at the counter.
• Transparent Pricing: The price you see is the price you pay, with no hidden surcharges for redeeming perks.

Alliance Membership

Avia Traffic Company operates as an independent regional carrier and is not currently a member of global airline alliances.

• Independent Status: The airline is not part of Star Alliance, SkyTeam, or oneworld.
• Interline Partners: It maintains specific interline agreements to facilitate ticketing on broader networks where necessary.

How to Join

While there is no frequent flyer number to apply for, passengers are encouraged to create a digital profile to streamline their travel experience.

• Create an Account: Visit the official website to register a personal user profile.
• Manage Bookings: Registered users can easily track purchase history and modify tickets.
• Stay Updated: Sign up for the newsletter to receive immediate notifications about fare sales and schedule changes.

Flying with Avia Traffic Company is an experience grounded in traditional hospitality and practical efficiency. As a carrier deeply rooted in Central Asian culture, the airline prioritizes connecting people and places with a focus on reliability and essential comforts. While it may not offer the ultra-luxury amenities of global network giants, passengers can expect a safe, clean, and welcoming environment tailored to the specific needs of regional travel.

Service Classes

To maintain affordable fares and operational simplicity, Avia Traffic Company primarily operates a single-class configuration across its fleet. This streamlined approach ensures that every passenger receives the same attentive service.

• Economy Class: This is the mainstay of the airline's service. The cabins are designed to maximize capacity while maintaining reasonable comfort for flights ranging from one to five hours. Passengers enjoy a standard level of service that includes baggage allowance and in-flight refreshments, offering excellent value for budget-conscious travelers.
• Business Class: On select aircraft and specific routes, a dedicated Business Class section may be available. When offered, this cabin features enhanced privacy and personalized attention. However, availability is limited, and travelers are advised to check specific flight details during the booking process.
• First Class: The airline does not currently offer a First Class product. The focus remains strictly on accessible Economy and occasional Business class services.

Seating and Comfort

The airline's fleet, consisting of Boeing 737 and Airbus A320 aircraft, features a standard 3-3 seating layout typical for narrow-body jets.

• Seat Pitch: Seats are arranged with a standard pitch that provides adequate legroom for regional hops. For taller passengers, selecting an aisle seat or inquiring about emergency exit rows at the check-in counter is recommended for extra space.
• Upholstery: Cabins are generally well-maintained with durable leather or fabric upholstery, designed to be practical for the region's diverse climate conditions.

In-Flight Dining

One of the highlights of flying with Avia Traffic Company is the complimentary meal service, which is a welcome feature often missing from modern low-cost carriers. The airline takes pride in offering sustenance that reflects the hospitality of Kyrgyzstan.

• Hot Meals: On longer international routes, such as those to Moscow, Saint Petersburg, or Irkutsk, passengers are typically served a hot meal. This often includes a main dish (usually chicken or beef with a side), bread, and a dessert.
• Snacks and Beverages: On shorter regional sectors, a lighter service consisting of sandwiches, pastries, and a selection of hot and cold beverages—including tea, coffee, juices, and water—is provided.
• Dietary Requirements: As a carrier based in a Muslim-majority country, the standard menu is generally Halal-friendly. However, passengers with strict dietary needs (vegetarian, gluten-free, etc.) should bring their own snacks, as special meal pre-ordering may not be available on all flights.

Entertainment and Connectivity

Travelers should be aware that Avia Traffic Company aircraft are generally not equipped with built-in In-Flight Entertainment (IFE) systems or Wi-Fi connectivity.

• Bring Your Own Device: To pass the time, especially on longer journeys to cities like Novosibirsk or Yekaterinburg, passengers are highly encouraged to download movies, music, or e-books onto their personal smartphones, tablets, or laptops before departure.
• In-Flight Reading: An in-flight magazine is often available in the seat pocket, featuring route maps and articles about local destinations and culture.

Special Services

The airline is committed to making air travel accessible to everyone and provides specific services for passengers requiring extra assistance. These requests must be arranged in advance through the airline's sales offices or customer support.

• Unaccompanied Minors: A supervised travel service is available for children traveling alone. Airline staff will escort the child through security and customs and ensure they are handed over to the designated guardian upon arrival.
• Passengers with Reduced Mobility: Wheelchair assistance is available at all airports served by the airline. Passengers should notify the airline at least 48 hours before the flight to ensure ground staff are prepared to assist with boarding and disembarking.
• Expectant Mothers: Pregnant women can travel up to a certain stage of pregnancy (usually up to 32-36 weeks) with a medical certificate confirming fitness to fly. It is essential to carry this documentation to avoid issues at check-in.

From its primary hub in Osh, Avia Traffic Company operates a focused route network that serves as a vital link between the Kyrgyz Republic and key economic and cultural centers in the Russian Federation. The airline specializes in providing reliable connections for passengers traveling for business, tourism, or to visit friends and relatives, ensuring consistent service on its most popular sectors.

Major Connections

The backbone of the airline's schedule is its frequent service connecting Osh with the Russian capital. Flights to Moscow are the most regular operation, offering passengers flexible travel options throughout the month. This route facilitates the highest volume of passenger traffic, reflecting the strong ties between the two cities.

Regional Network in Russia

Beyond the capital, Avia Traffic Company maintains essential air bridges to major regional hubs across Russia, particularly in Siberia and the Urals. Travelers can book direct flights connecting Osh with:

• Saint Petersburg: Regular connections allow passengers to reach Saint Petersburg, Russia's historic "Northern Capital."
• Siberia: The airline provides critical links to the heart of Siberia, with flights serving the major industrial and transport hubs of Novosibirsk, Irkutsk, and Krasnoyarsk.
• The Urals: Passengers can also travel seamlessly to Yekaterinburg, a key gateway between Europe and Asia.

By concentrating on these specific high-demand routes, Avia Traffic Company ensures that travelers have dependable access to the most sought-after destinations in the region, all served directly from Osh.

Securing a ticket with Avia Traffic Company is straightforward, but a few strategic moves can significantly enhance your travel experience. To find the most competitive fares, it is advisable to book your flight at least 3 to 4 weeks in advance. Popular routes connecting the hub in Osh with major cities like Moscow or Yekaterinburg can fill up quickly, so early planning is essential to avoid last-minute price surges.

To uncover the best deals, maintain flexibility with your travel dates if possible. Flying mid-week, particularly on Tuesdays or Wednesdays, often results in lower ticket prices compared to weekends. Regularly checking the airline's official website is the best way to spot seasonal promotions or special offers for flights across Central Asia.

Streamline your airport experience by taking advantage of online check-in procedures. This service typically opens 24 hours before departure, allowing you to confirm your flight and bypass long queues at the airport counters. It is also the ideal time to verify your baggage allowance and ensure all travel documents are in order.

Comfort is key, especially on flights of several hours. When selecting your seat, consider your personal needs. For longer journeys, such as the route from Saint Petersburg, an aisle seat offers the freedom to stretch your legs without disturbing others. However, if you wish to admire the stunning landscapes of the region from above, a window seat is highly recommended.

Investing in comprehensive travel insurance is always a wise decision. Ensure your policy covers potential flight delays, cancellations, and baggage issues. Having this protection provides peace of mind, allowing you to focus on your trip rather than unforeseen circumstances.

Finally, make use of digital tools to manage your journey. Keeping your e-ticket and flight details accessible on your mobile device ensures you have all necessary information at your fingertips. This is particularly useful for receiving real-time updates regarding schedule changes or gate announcements.

Avia Traffic Company was established in 2003, emerging as a private initiative designed to address the growing demand for air travel within the Kyrgyz Republic. Headquartered in the strategically important city of Osh, the airline was founded with a clear vision: to overcome the region's challenging mountainous geography and provide a reliable "air bridge" connecting southern Kyrgyzstan with the rest of the country and key international neighbors.

In its early years, the carrier focused on stabilizing domestic connectivity and serving immediate regional needs. Over time, it embarked on a significant modernization program to enhance passenger comfort and operational efficiency. A major milestone in this development was the transition from older aircraft types to a more robust, Western-manufactured fleet. Today, the airline operates Boeing 737 and Airbus A320 aircraft, a fleet evolution that has allowed for longer ranges, higher safety standards, and increased capacity.

The expansion of its route network has been a central theme in the company's history. Avia Traffic Company played a pivotal role in opening direct corridors to major commercial and cultural hubs in the Russian Federation. The launch of regular scheduled flights to Moscow and Saint Petersburg marked a significant era of growth, facilitating vital economic and social exchange between the nations.

As the airline matured, it continued to broaden its reach into Siberia and the Urals, recognizing the importance of these regions for trade and tourism. New routes were established to connect Osh directly with Novosibirsk, the industrial powerhouse of Siberia, as well as Yekaterinburg and Krasnoyarsk. These connections significantly reduced travel times for thousands of passengers who previously relied on complex transit itineraries.

In recent years, the airline has focused on cementing its reputation as a dependable regional carrier. By maintaining a consistent schedule to destinations like Irkutsk and optimizing its services for the local market, Avia Traffic Company has evolved from a small startup into a key aviation player in Central Asia. Its ongoing development strategy emphasizes safety, fleet maintenance, and the sustained connectivity of Kyrgyzstan to the wider world.