Nile Air

Nile Air stands as a distinguished ambassador of Egyptian hospitality, connecting the historic wonders of the Nile Valley with the dynamic cities of the Middle East and beyond. As the largest private airline in Egypt, it has carved a niche for itself by offering a blend of reliability, comfort, and genuine service that appeals to both leisure and business travelers. Whether you are flying home to visit family or embarking on a new adventure, this carrier promises a seamless journey grounded in safety and efficiency.

A Legacy of Growth and Connection

Established in 2006, Nile Air began its commercial operations in 2010 and has since grown to become a leading force in Egyptian aviation. The airline was founded with a clear vision: to provide a robust alternative for air travel in the region, focusing on punctuality and superior customer care. Today, it plays a vital role in linking Egypt with key markets in the Gulf, Europe, and Africa. For travelers in the UAE, the airline offers convenient connections, including popular routes from Sharjah and Al Ain directly to the heart of Egypt.

Modern Fleet and Onboard Experience

The airline operates a modern fleet comprised primarily of Airbus A320 and A321 aircraft. These planes are selected for their reliability, fuel efficiency, and passenger comfort. The cabins are designed to offer a relaxing environment, with options for both Business and Economy Class configurations. Nile Air prides itself on its onboard service, where passengers can expect warm hospitality that reflects the culture of its home country.

Commitment to Safety and Excellence

Safety is the cornerstone of Nile Air's operations. The carrier adheres to rigorous international safety standards and maintenance protocols to ensure the well-being of every passenger. Its dedication to operational excellence is matched by its mission to make air travel accessible and enjoyable. Over the years, the airline has been recognized for its contribution to tourism and its steady expansion, constantly adding new destinations to better serve its growing base of loyal customers.

Contacting Nile Air in the United Arab Emirates

Travelers in the United Arab Emirates can easily connect with Nile Air to manage bookings or inquire about flight schedules. With regular flights operating from Sharjah and Al Ain to Cairo, the airline maintains a dedicated presence in the region to assist passengers. Whether you need to modify a reservation or check baggage allowances, support is available through local offices and digital channels.

Official Website

For the most direct access to flight management, online check-in, and the latest schedules, visit the official website. It serves as the primary hub for all traveler needs.

• Official Website: www.nileair.com

Contact Information

Passengers can reach out to customer service for assistance with tickets, flight changes, and general inquiries using the following details:

• Customer Service (UAE): +971 3 765 5777 (Al Ain Office)
• Main Call Center (International): +20 2 26968000
• Email: csu@nileair.com
• Mobile App: "Nile Air" available on the Apple App Store and Google Play Store

Social Media Connections

Stay updated on the latest news, offers, and travel advisories by following the airline's official social media profiles:

• Facebook: Nile Air on Facebook
• Twitter/X: @nile_air
• Instagram: @nile_air

Local Offices in the UAE

For face-to-face assistance, you can visit the airline's local representation. It is advisable to call ahead to confirm working hours.

• Al Ain Office:
  • Address: 137th Street, Al Ain Express Travel, Building 79, Al Ain
  • Phone: +971 3 765 5777
• Sharjah Airport:
  • Location: Sharjah International Airport, Ticket & Sales Counter

Emergency & 24/7 Support

If you require urgent assistance outside of standard UAE business hours, the main customer service center in Egypt operates 24/7.

• 24/7 Hotline: +20 2 26968000

Baggage Policy

Traveling with Nile Air generally offers passengers generous baggage allowances, reflecting the carrier's commitment to comfort and convenience. However, policies can vary based on your ticket class and specific fare rules, so it is always recommended to check the exact details printed on your booking confirmation before heading to the airport.

Carry-On Baggage Allowance

For essential items you need during the flight, Nile Air permits passengers to bring cabin baggage on board. This allowance ensures that your travel documents, valuables, and electronics are kept safe and accessible throughout the journey.

• Economy Class: Passengers are typically allowed one piece of hand luggage weighing up to 7 kg.
• Business Class: Travelers in Business Class may be entitled to a higher weight allowance, often allowing for a more comfortable travel experience.
• Dimensions: The standard maximum dimensions for carry-on bags are usually 56 x 36 x 23 cm. The bag must fit in the overhead bin or under the seat in front of you.
• Personal Items: In addition to the main carry-on bag, passengers are generally permitted to bring one small personal item, such as a lady’s handbag, a laptop bag, or a camera case.

Checked Baggage Limits

One of the advantages of flying with Nile Air on routes from Sharjah or Al Ain to Cairo is the competitive checked baggage allowance. The airline operates on a "weight concept" for most international flights, meaning you are limited by the total weight rather than the number of bags, provided no single bag exceeds the maximum safety weight (usually 32 kg).

• Economy Class: The standard allowance is typically 30 kg. This is ideal for travelers bringing gifts or shopping for their stay in Egypt.
• Business Class: Business Class passengers usually enjoy an allowance of up to 40 kg, providing ample space for extended trips or extra wardrobe requirements.
• Infants: Passengers traveling with infants (under 2 years old) are often granted a complimentary baggage allowance, typically around 10 kg, plus a collapsible stroller.

Excess Baggage Fees

If you plan to travel with more than your free baggage allowance, excess baggage rates will apply. Fees are charged per kilogram and can be quite high if paid at the airport check-in counter.

• Pre-Purchase: To save money, it is highly advisable to purchase extra weight allowance in advance through the Nile Air website, their call center, or authorized travel agents.
• Airport Payment: If you must pay at the airport, ensure you arrive early to handle the transaction without rushing.

Special Baggage Items

Nile Air understands that some adventures require special equipment. Whether you are a musician or a sports enthusiast, you can bring your gear, subject to specific conditions.

• Sports Equipment: Items such as golf clubs, diving gear, or bicycles can be transported. These items count towards your total weight allowance. If they exceed the limit, excess baggage fees will apply. It is recommended to notify the airline at least 24 hours in advance.
• Musical Instruments: Small instruments can often be carried as hand luggage if they fit the dimensions. Larger instruments must be checked in or, in some cases, may require booking an extra seat if they are fragile and cannot be stored in the hold.

Restricted and Prohibited Items

Safety is paramount on board. Please ensure your luggage does not contain any prohibited items. Note that security regulations in the UAE are strict regarding what can be carried on aircraft.

• Lithium Batteries & Power Banks: These must only be packed in your carry-on luggage. They are strictly prohibited in checked baggage due to fire risks.
• Liquids in Cabin: Liquids, gels, and aerosols in hand luggage must be in containers of 100ml or less and placed in a single, transparent, resealable plastic bag.
• Prohibited Goods: Flammable materials, explosives, sharp objects (in cabin), and compressed gases are forbidden.

Tips for Packing Efficiently

To ensure a stress-free journey to Cairo, consider these packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to avoid surprises at the check-in counters in Sharjah or Al Ain.
• Label Your Bags: clearly attach tags with your name, phone number, and email address on both the outside and inside of your bags.
• Secure Fragile Items: Wrap perfumes or breakables in soft clothing and place them in the center of your checked bag for maximum protection.
• Keep Essentials Close: Always pack medication, important documents, and cash in your carry-on bag, never in checked luggage.

Traveling with Pets on Nile Air

Nile Air understands that pets are beloved family members and strives to make their journey as safe and comfortable as possible. The airline offers specific services to accommodate cats and dogs, ensuring they can accompany you on your travels between the UAE and Egypt. Whether you are flying from Sharjah or Al Ain, it is essential to review the carrier's policies in advance to ensure a smooth check-in process.

Transport Options

Depending on the size and weight of your animal, Nile Air provides different methods of transport. Each option has specific requirements to ensure the safety of the animal and other passengers.

In Cabin (Carry-on)

Small pets may travel in the cabin with you, provided they remain in their carrier throughout the flight.

• Carrier Dimensions: The soft-sided carrier must typically not exceed dimensions around 45 x 35 x 20 cm to fit comfortably under the seat in front of you.
• Weight Limit: The total weight of the pet and the carrier combined must generally not exceed 7 to 8 kg.
• Allowed Pets: Usually restricted to small cats and dogs.
• Behavior: Pets must be odorless, well-behaved, and remain inside the container at all times.
• Limit: There is typically a limit on the number of pets allowed per cabin, so early booking is essential.

In Cargo Hold (Checked Baggage)

For animals that exceed the cabin weight or size limits, travel in the ventilated cargo hold is the standard alternative.

• Container Requirements: Pets must travel in an IATA-approved rigid container (fiberglass or hard plastic) with a secure locking mechanism and absorbent bedding.
• Comfort: The crate must be spacious enough for the animal to stand, turn around, and lie down naturally.
• Temperature Restrictions: For safety, pets may not be accepted if extreme heat or cold is forecast at departure or arrival airports.
• Documentation: All original health documents must be securely attached to the crate.

As Cargo (Freight)

Some situations require animals to be shipped as manifest cargo rather than checked baggage.

• Requirement: This is often necessary for very large animals, unaccompanied pets, or when traveling to countries with strict import restrictions.
• Procedure: These bookings are handled through the Nile Air Cargo department and require a separate airway bill.
• Special Handling: Professional pet shippers are often recommended for this service to assist with customs clearance in Cairo.

Required Documentation

To board the flight and clear customs, you must present a complete set of valid documents. Requirements may vary based on regulations in Egypt and the UAE.

• Veterinary Passport: A valid pet passport identifying the animal.
• Health Certificate: A certificate issued by a government-authorized veterinarian, typically valid for 10-14 days before travel.
• Vaccination Records: Proof of valid rabies vaccination (administered at least 30 days prior to travel) and other species-specific shots.
• Microchip: Animals must usually be microchipped for identification (ISO 11784/11785).
• Import Permits: International flights often require an import permit from the destination country's agriculture or quarantine authority.

Service Costs

Traveling with pets incurs additional fees which are not included in your standard baggage allowance. These fees are generally paid at the airport during check-in.

• In-Cabin Fee: Charges are typically calculated per sector, often starting around $75-$100 USD depending on the route.
• Cargo Hold Fee: Fees are usually based on the total weight of the pet and crate, often charged as excess baggage or a flat fixed rate (approx. $150+ USD).
• Note: Prices are subject to change and may vary for international routes compared to domestic ones.

Preparation Tips

Preparing your pet for air travel can significantly reduce stress for both of you.

• Carrier Acclimatization: Let your pet spend time in their travel crate days or weeks before the flight to get used to it.
• Feeding: Feed your pet a light meal approximately 4 hours before departure to prevent air sickness; provide water until check-in.
• Burn Energy: Exercise your dog before heading to the airport to help them sleep during the flight.
• Comfort Items: Place a familiar blanket or toy inside the crate to provide a sense of security (if allowed).

Restrictions

For safety reasons, Nile Air adheres to international standards regarding restricted animals.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats, such as Pugs, Bulldogs, and Persian cats, are often restricted from the cargo hold due to respiratory risks.
• Aggressive Animals: Animals showing signs of aggression or those considered dangerous breeds may be refused carriage.
• Age Limit: Puppies and kittens must typically be at least 12 weeks old to travel.
• Exceptions: Service dogs (Guide/Assistance dogs) may travel free of charge in the cabin with appropriate documentation, though advance notice is required.

Important: Airline policies regarding live animals are strictly enforced and can change. It is critical to contact Nile Air's customer service or your local office directly at least 48 hours before your flight to confirm the specific rules for your route and reserve space for your pet.

Nile Air Corporate Travel Program

For frequent travelers and businesses, Nile Air offers the Nile Air Corporate Travel Program. Unlike traditional frequent flyer programs that rely on accumulating miles over time, this initiative focuses on delivering immediate value, upfront savings, and enhanced flexibility. While the airline does not currently operate a standard mileage-based loyalty scheme for individual leisure tourists, this corporate program serves as its primary method for rewarding loyal customers and frequent flyers in the region.

Membership Levels and Benefits

The Corporate Travel Program is streamlined to offer consistent high-level benefits to all registered members rather than separating them into complex tiers like Silver or Gold. The focus is on practical perks that improve the travel experience immediately.

• Corporate Member: The core membership level provides guaranteed access to lower fares and dedicated support.
• Priority Services: Members often enjoy benefits similar to elite status, such as priority check-in at airports like Sharjah and Cairo.
• Baggage Perks: Access to special baggage allowances, which is particularly valuable for those traveling with equipment or samples.
• Flexible Management: The highest value benefit is the ability to modify bookings with reduced or waived penalty fees, offering peace of mind for changing schedules.

Earning Value Instead of Miles

Nile Air's approach rewards loyalty with direct financial incentives rather than a virtual currency.

• Direct Discounts: Instead of earning points per kilometer, registered companies receive unbeatable discounts on international and domestic tickets.
• Upfront Savings: The "earnings" are realized instantly at the time of booking, eliminating the need to wait for a redemption threshold.
• Budget Optimization: Frequent travel leads to significant cumulative savings on the company's annual travel budget.

Redeeming Benefits

Since there are no miles to track, "redemption" takes the form of utilizing the exclusive service privileges associated with the account.

• Flight Flexibility: Members can "redeem" their status by making penalty-free changes to reservations, a service that typically costs extra for standard tickets.
• Exclusive Offers: Access to special promotional fares and seasonal deals that are not available to the general public.
• Service Upgrades: Depending on the volume of travel, members may receive complimentary upgrades or lounge access offers.

Regional Partnerships

Nile Air operates independently and is not a member of a global alliance like Star Alliance or SkyTeam. However, it maintains strategic cooperation with key regional players to extend its reach.

• Interline Partners: The airline collaborates with carriers such as Pegasus Airlines to offer seamless connections beyond its direct network.
• Regional Focus: These partnerships ensure smoother transfers and baggage handling when flying to destinations across the Middle East and Europe.

How to Join

Joining the Nile Air Corporate Travel Program is a straightforward process designed for companies and business entities.

• Registration: Visit the "Corporate Bookings" section on the official Nile Air website.
• Documentation: Submit the required company documents (such as commercial registration and a brief company profile).
• Activation: Once verified by the sales team, your account is activated, and you can immediately begin booking with corporate rates.
• Newsletter: Individual tourists are encouraged to subscribe to the Nile Air newsletter to receive the latest updates on public offers and seasonal discounts.

Services & Classes

Flying with Nile Air offers a blend of traditional Egyptian hospitality and modern efficiency. Unlike many regional carriers that follow a low-cost model, Nile Air operates as a full-service airline. This means passengers traveling from the United Arab Emirates to Cairo can expect a range of inclusive amenities designed to make the journey comfortable and stress-free, regardless of the ticket class booked.

Service Classes

The airline generally offers two distinct cabins on its Airbus A320 and A321 fleet: Business Class and Economy Class. Both are designed to meet the needs of diverse travelers, from business executives requiring workspace and privacy to families looking for value and comfort.

Business Class

For those seeking a premium experience, Business Class provides an elevated level of service. The dedicated cabin is located at the front of the aircraft, offering a quiet and exclusive atmosphere.

• Seat Configuration: Passengers enjoy spacious leather seats arranged in a 2-2 configuration. This layout ensures no middle seat, granting every traveler either a window or an aisle seat.
• Comfort: The seats offer generous legroom and deep recline, allowing you to relax or work comfortably during the flight.
• Priority Services: Business Class guests benefit from priority check-in counters, increased baggage allowance, and priority boarding, ensuring a smooth passage through the airport.

Economy Class

Nile Air’s Economy Class is designed to offer superior value without compromising on comfort. It is a popular choice for tourists flying from Sharjah and Al Ain.

• Seat Configuration: The cabin features a standard 3-3 layout with modern ergonomic seating.
• Space: The seat pitch is competitive for regional flights, providing adequate legroom for the average traveler.
• Atmosphere: The interiors are kept clean and bright, with a professional crew dedicated to attending to passenger needs throughout the journey.

In-Flight Dining

One of the standout features of Nile Air is its commitment to providing full meal services, a rarity among many short-haul carriers today. The airline takes pride in the quality of its catering.

• Hot Meals: Passengers in both Business and Economy Class are typically served a complimentary hot meal, accompanied by a fresh salad, dessert, and bread. The menu often features a mix of international and Egyptian cuisine.
• Beverages: A selection of hot and cold beverages, including juices, soft drinks, tea, and coffee, is available throughout the flight.
• Halal & Alcohol-Free: As an Egyptian carrier, all food served on board is Halal. Please note that Nile Air is a "dry" airline, meaning alcohol is not served or sold on board.

Entertainment and Amenities

While the fleet is modern, the in-flight entertainment options are traditional, focusing on relaxation and reading.

• In-Flight Magazine: Each seat pocket contains a copy of the airline's exclusive magazine, "Nile Magazine." It features articles on travel destinations, lifestyle, and culture, perfect for light reading.
• Bring Your Own Device: Most aircraft are not equipped with individual seatback screens. It is highly recommended that passengers bring their own tablets, smartphones, or books to stay entertained during the flight.
• Amenities: For longer sectors or upon request, blankets and pillows may be available to enhance comfort, particularly for Business Class passengers.

Special Services

Nile Air strives to be inclusive and accessible, offering specialized assistance for passengers with specific needs. These services should be requested at the time of booking or at least 48 hours before departure.

• Unaccompanied Minors: The airline provides a dedicated service for children traveling alone, ensuring they are supervised from check-in until they are handed over to their guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance is available at all airports. The cabin crew is trained to assist passengers with disabilities to ensure their safety and comfort on board.
• Expectant Mothers: Pregnant travelers are welcome on board up to a certain stage of pregnancy, provided they carry the necessary medical certificates confirming fitness to fly.

Destinations & Route Network

Nile Air has established itself as a vital link between the United Arab Emirates and Egypt, offering a travel experience defined by convenience and connectivity. By focusing on strategic departure points, the airline allows passengers to bypass the region's busiest and most congested hubs, ensuring a smoother and more relaxed start to their journey. With its primary operations based in Cairo, the carrier provides a direct gateway to the historical and cultural richness of the Nile Valley.

Seamless Connections for Every Traveler

The airline's route network is tailored to serve the diverse communities living and working across the Emirates. By operating regular scheduled flights from Sharjah, Nile Air offers an accessible option for residents of the northern emirates and Dubai who prefer a less crowded airport experience. Similarly, the service from Al Ain provides a unique and highly valued link for those residing in the "Garden City," saving them the long drive to other major international airports.

Upon arrival in Cairo, passengers land at a hub that is perfectly positioned for quick access to the capital's downtown area or for connecting to further domestic destinations. This thoughtful scheduling and route planning make Nile Air a preferred choice for families, tourists, and business professionals seeking a reliable and direct path to Egypt.

Planning a trip from the United Arab Emirates to Egypt? Choosing Nile Air can be a smart move for your journey. Based in Cairo, this airline provides vital links for travelers. Whether you are flying from Sharjah or taking off from Al Ain, knowing a few insider tips can make your booking experience smoother and potentially more affordable.

To secure the best fares, it is generally advisable to book your tickets at least a few weeks in advance. Last-minute flights can often be more expensive. Keep an eye out for seasonal promotions, especially during major holidays or the start of the summer season. Signing up for the airline's newsletter is a great way to stay informed about flash sales and exclusive offers directly from the carrier.

Streamline your airport experience by taking advantage of online check-in. This service typically opens 24 to 48 hours before departure, allowing you to select your seat and print your boarding pass or save it to your mobile device. Using the airline's mobile features can also help you track flight status in real-time and manage your itinerary on the go.

For a more comfortable flight, consider selecting your seat during the booking process or online check-in. Whether you prefer a window seat for the views or an aisle seat for easy access, choosing early ensures you get your preference. Finally, do not forget travel insurance. It provides essential coverage for unexpected delays, baggage issues, or medical emergencies, giving you peace of mind throughout your journey.

History & Development

Founding and Early Vision

Nile Air was established in 2006 with a bold vision to create a leading private airline that would offer a distinct alternative to existing carriers in the region. While the company was founded in the mid-2000s, it took time to meticulously plan its operations to ensure high standards of safety and service. The airline officially commenced scheduled commercial operations in 2010, marking the beginning of a new era in Egyptian aviation. From the outset, the carrier positioned itself not merely as a means of transport, but as a full-service airline committed to Egyptian hospitality.

Strategic Expansion and Milestones

In its early years, Nile Air focused heavily on connecting Cairo with cities in Saudi Arabia, catering to the high demand for religious and business tourism. This strategic focus allowed the airline to build a robust foundation before expanding its network further. A major milestone in its development was becoming the largest private airline in Egypt, a status it has maintained through consistent growth. Over the years, the airline broadened its horizons, launching routes to Europe, Africa, and the wider Middle East. For travelers in the Gulf, a significant development was the establishment of direct connections to the United Arab Emirates, including vital routes to Sharjah and Al Ain, facilitating seamless travel for expatriates and tourists alike.

Fleet Evolution

The airline's growth has been supported by a modern and efficient fleet. Nile Air exclusively operates Airbus aircraft, a decision that streamlines maintenance and crew training while ensuring passenger comfort. The fleet initially revolved around the Airbus A320-200, a workhorse of the aviation industry known for its reliability on short- to medium-haul flights. To accommodate growing passenger numbers and increase capacity on popular routes, the airline later introduced the Airbus A321-200. These larger aircraft allowed for more seating and enhanced operational flexibility, enabling the carrier to serve busy destinations more effectively.

Modern Developments

Today, Nile Air continues to innovate by refining its full-service model. Unlike the low-cost carriers that have proliferated in the region, Nile Air has stuck to its roots by offering inclusive services such as checked baggage and in-flight meals. In recent years, the company has also invested in digital transformation, upgrading its booking platforms and mobile app to meet the needs of the modern, tech-savvy traveler. Through strategic partnerships and a focus on punctuality, the airline has cemented its reputation as a reliable bridge between Egypt and the world.