Swiss

Swiss International Air Lines (SWISS) stands as the flag carrier of Switzerland, seamlessly blending traditional alpine hospitality with modern aviation efficiency. Renowned for its commitment to quality and personal service, the airline serves as a premium bridge connecting the heart of Europe to the rest of the world. Whether you are traveling for business or leisure, flying with SWISS promises an experience defined by "Swissness"—a unique combination of friendly service, attention to detail, and punctuality.

History and Overview
Founded in 2002, SWISS emerged from the legacy of Swissair and Crossair, quickly establishing itself as a high-quality carrier. Today, it operates as part of the Lufthansa Group and is a member of the Star Alliance, the world's largest airline network. This affiliation allows SWISS to offer seamless global connections while maintaining its distinct national identity. The airline's mission focuses on connecting Switzerland with Europe and the world, fostering cultural and economic exchange through reliable and high-quality air transport.

Fleet and Network
The SWISS fleet is one of the most advanced in Europe, designed to ensure passenger comfort and environmental efficiency. For long-haul routes, including the popular connection from Dubai, the airline utilizes modern aircraft such as the Boeing 777-300ER and the Airbus A330-300. These aircraft feature state-of-the-art cabins, with the flagship SWISS First and Business Class offering fully lie-flat beds. On short and medium-haul flights within Europe, the fleet relies heavily on the efficient Airbus A220 family, known for its spacious cabin and large windows.

The Onboard Experience
SWISS is celebrated for its exceptional service culture. Passengers in all classes enjoy complimentary Swiss chocolates, a signature touch that has become a beloved tradition. The culinary experience is another highlight, particularly the "SWISS Taste of Switzerland" program in premium cabins, which showcases dishes created by top chefs from various Swiss cantons. The airline's dedication to quality has earned it numerous accolades, often being recognized at the World Travel Awards for its leadership in Europe's Business Class category.

Safety and Standards
Safety is the paramount priority for SWISS. As a member of the Lufthansa Group, the airline adheres to the most rigorous maintenance and safety protocols in the industry. Its technical division, Swiss AviationSoftware, is a leader in maintenance management solutions used by airlines globally. This unwavering focus on safety, combined with Swiss precision engineering, provides travelers with peace of mind on every journey.

Contacting Swiss International Air Lines in the UAE

For travelers in the United Arab Emirates, connecting with Swiss International Air Lines (SWISS) is straightforward, with dedicated local support available for bookings, inquiries, and special assistance. Whether you need to manage a reservation from Dubai or require flight information, the airline provides several channels to ensure your journey is smooth.

Official Website

The most convenient way to manage your travel, check flight status, or book tickets is through the official regional website, which offers specific offers for the UAE market.

• Official Website: www.swiss.com/ae/en

Key Contact Details

To speak with a representative, you can use the following local and international contact points:

• Customer Service (UAE): +971 4 389 8100 (Standard local charges apply)
• Dubai Airport Office: +971 4 224 5555
• International 24/7 Support: +41 848 700 700 (available for urgent inquiries outside local business hours)
• Email: customer.relations@swiss.com
• Mobile App: SWISS App (Available on iOS and Android for mobile check-in and flight management)

Social Media Channels

Stay updated with the latest news, travel alerts, and service updates by following SWISS on their official social media platforms:

• Facebook: https://www.facebook.com/flyswiss
• X (Twitter): https://twitter.com/FlySWISS
• Instagram: https://www.instagram.com/flyswiss
• LinkedIn: https://www.linkedin.com/company/swiss-international-air-lines

Local Offices in the United Arab Emirates

SWISS maintains a physical presence in the UAE, primarily through its general sales agents and airport counters. It is recommended to call ahead to confirm opening hours before visiting.

• Dubai City Office:
  Sheikh Zayed Road, Business Bay
  Dubai, United Arab Emirates
• Abu Dhabi Office (Sales Agent):
  c/o Safar Travel & Tourism, Epico Building
  Liwa Street, Abu Dhabi
• Airport Desk:
  Dubai International Airport (DXB), Terminal 1
  Departures Hall

Emergency & After-Hours Support

If you require immediate assistance outside of standard UAE business hours (typically Monday to Friday, 09:00 to 18:00), please contact the 24-hour global service center in Zurich at +41 848 700 700. This line is staffed around the clock to assist with urgent rebookings and flight irregularities.

Baggage Guidelines for Your Journey

Preparing for your flight with Swiss International Air Lines is the first step toward a smooth journey. Whether you are departing from the dynamic city of Dubai or connecting through the airline's hub in Zurich, understanding the baggage allowances ensures you can travel with peace of mind. SWISS offers generous policies designed to accommodate the needs of both leisure travelers and business professionals.

Carry-on Baggage Allowance

Your hand luggage allowance depends on the travel class you have booked. SWISS enforces these limits strictly to ensure comfort and safety on board.

• SWISS Economy: Passengers are entitled to 1 item of hand baggage weighing up to 8 kg.
• SWISS Business and First: Travelers in premium cabins may bring 2 items of hand baggage, each weighing up to 8 kg.

The maximum dimensions for any piece of carry-on luggage are 55 x 40 x 23 cm. In addition to your main hand luggage, you are permitted one smaller personal item, such as a laptop bag or handbag (max. 40 x 30 x 10 cm), which must be stowed under the seat in front of you.

Checked Baggage Limits

Checked baggage allowances vary significantly based on your route and the fare option selected. It is always recommended to check your specific ticket details, especially if you are traveling on a "Light" fare which typically does not include checked bags.

• Economy Class (Classic/Flex): Typically includes 1 bag weighing up to 23 kg.
• Business Class: Includes 2 bags, each weighing up to 32 kg.
• First Class: Includes 3 bags, each weighing up to 32 kg.

Frequent flyers with specific status levels (such as Miles & More Senators or Star Alliance Gold members) are often entitled to additional baggage allowances regardless of the class of service.

Excess Baggage Fees

If your luggage exceeds the weight or size limits, or if you wish to check in more pieces than your allowance permits, excess baggage fees will apply. These fees are generally lower if purchased online in advance compared to paying at the airport counter. Bags weighing more than 32 kg are generally not accepted as checked luggage and must be shipped as air cargo.

Special Items and Sports Equipment

SWISS is particularly accommodating when it comes to sports equipment, reflecting its alpine heritage.

• Ski and Snowboard Equipment: On most fares (excluding Economy Light), SWISS transports one set of ski or snowboard equipment free of charge, provided it is within standard weight limits. This is a significant benefit for travelers heading to the Swiss Alps.
• Musical Instruments: Small instruments can be taken on board as hand luggage if they fit within the dimensions. For larger instruments like a cello, you may need to book an extra seat or check the item as special baggage.
• Bicycles and Golf Gear: These can be transported as part of your checked allowance or for an additional fee, but they must be registered in advance due to limited cargo space.

Restricted and Prohibited Items

To ensure flight safety, certain items are restricted. Lithium batteries, power banks, and e-cigarettes must be packed in your carry-on luggage and are strictly prohibited in checked bags. Conversely, sharp objects, tools, and liquids exceeding 100 ml must be placed in your checked luggage. Always review the latest list of prohibited items before packing.

Tips for Packing Efficiently

To avoid stress at the airport, consider these practical tips:

• Weigh at Home: Use a luggage scale before leaving to ensure you are within the 23 kg or 32 kg limits.
• Label Everything: Attach a tag with your name and mobile number (including the country code) to the outside and inside of every bag.
• Keep Valuables Close: Medication, important documents, jewelry, and electronics should always remain in your carry-on bag.
• Distribute Weight: If traveling with multiple bags, distribute heavy items evenly to avoid one bag becoming overweight.

Traveling with Pets on SWISS

Swiss International Air Lines (SWISS) understands that pets are cherished family members and welcomes dogs and cats on their flights. Whether you are relocating or traveling for a holiday from Dubai to Zurich, the airline provides safe and comfortable travel options for your four-legged companions, provided all regulations are met and space is reserved in advance.

Transport Options

In Cabin (Carry-on)
Small pets can travel with you in the cabin if they meet specific weight and size restrictions. This option allows your pet to stay by your side throughout the journey.

• Carrier Dimensions: The pet must be in a soft-sided container that does not exceed 118 cm in total dimensions (length + width + height, e.g., 55 x 40 x 23 cm).
• Maximum Weight: The total weight of the animal and the transport bag must not exceed 8 kg.
• Allowed Pet Types: Only dogs and cats are permitted to travel in the aircraft cabin.
• Carrier Condition: The animal must have enough space to stand, turn around, and lie down comfortably. The bag must be stowed completely under the seat in front of you.
• Limit per Passenger: Generally, passengers are limited to one container. In rare cases, two small animals of the same species may share a container if they are compatible and the combined weight remains within the limit.

In Cargo Hold (Checked Baggage)
Animals that exceed the weight or size limits for the cabin travel in the air-conditioned cargo hold. This section of the aircraft is temperature-controlled and pressurized, ensuring conditions similar to the passenger cabin.

• Container Requirements: You must provide a rigid, escape-proof, IATA-compliant crate with adequate ventilation and secured water containers.
• Weight and Size Limits: This option is for animals weighing more than 8 kg. The crate must be spacious enough for the animal to stand with its head erect (without touching the roof), turn around, and lie down in a natural position.
• Temperature Restrictions: For safety, transport may be refused if extreme heat or cold is forecast at any point during the journey (departure, transfer, or arrival).
• Required Documentation: All necessary forms, including "Live Animals" stickers and contact details, must be attached to the crate.

As Cargo (Swiss WorldCargo)
For very large animals, unaccompanied pets, or travel to countries with strict import regulations (such as the UK or Ireland), transport as manifest cargo is required.

• When Required: If the animal and crate combined exceed approximately 75 kg, or if the destination country mandates entry via air cargo.
• Special Requirements: These transports are handled by Swiss WorldCargo, which offers specialized care and professional supervision during transit.
• Booking Procedure: Cargo transport must be arranged separately through a freight forwarder or the airline's cargo division, rather than through standard passenger reservations.

Required Documentation

To ensure a smooth check-in process and avoid refusal at the airport, please have the original versions of the following documents ready:

• Veterinary Passport: An official pet passport that clearly identifies the animal.
• Health Certificate: A certificate issued by a licensed veterinarian, typically required to be dated within 10 days of travel (validity rules vary by destination).
• Vaccination Records: Proof of a valid rabies vaccination is mandatory, often required to be administered at least 21 days before travel.
• Microchip: An ISO-compliant microchip is required for identification purposes.
• International Certificates: Specific import permits or health forms required by the authorities in Switzerland or the UAE.

Service Costs

Fees for transporting pets are charged per direction and depend on the route and the size of the transport container.

• In-Cabin Fee: Approximately EUR 50 – EUR 110, depending on the flight route.
• Cargo Hold Fee: Approximately EUR 100 – EUR 300, varying significantly based on the size of the crate and the destination.
• Note: Prices are subject to change; it is essential to confirm the exact fee at the time of booking.

Preparation Tips

Proper preparation is key to a stress-free journey for your pet.

• Acclimatization: Purchase the travel crate well in advance to allow your pet to get used to it at home.
• Feeding: Provide a light meal about 4 hours before the flight. Do not feed the animal immediately before departure to prevent nausea.
• Hydration: Ensure your pet is hydrated, but limit water intake right before the flight to avoid discomfort.
• Comfort Items: Place a familiar blanket or a favorite toy inside the crate to help soothe your pet. Sedatives are generally not recommended due to potential health risks at high altitudes.

Restrictions

To ensure the safety and welfare of all passengers and animals, certain restrictions apply.

• Prohibited Breeds: Specific aggressive dog breeds may be banned from transport or require special reinforced cages.
• Snub-Nosed (Brachycephalic) Animals: Breeds such as Pugs, Bulldogs, or Persian cats are susceptible to respiratory issues. SWISS may restrict them from the cargo hold or require specific temperature conditions to ensure their safety.
• Prohibited Animals in Cabin: SWISS policy strictly limits animals in the cabin to dogs and cats only. Other animals, including birds, falcons, rodents, and reptiles, are not permitted in the cabin and must travel in the cargo hold or as air freight.
• Service Animals: Recognized assistance dogs travel free of charge in the cabin, provided they are registered and approved in advance.

Important: Pet travel regulations are subject to change. We strongly recommend contacting SWISS directly or consulting the Swiss WorldCargo office in the UAE to verify the most current rules and availability for your specific flight dates.

Miles & More Loyalty Program

SWISS participates in Miles & More, Europe's leading frequent flyer program, designed to reward loyal passengers with exclusive privileges and travel benefits. Whether you are flying from Dubai for business or leisure, membership allows you to earn valuable miles that can be exchanged for flights, upgrades, and lifestyle rewards. The program is free to join and offers a structured tier system to enhance your travel experience as you fly more frequently.

Membership Tiers and Benefits

The program consists of four status levels, each offering progressively higher rewards and specialized services.

• Member (Blue): The entry-level tier allowing you to start earning miles immediately upon registration.
• Frequent Traveller: Achieved with 35,000 status miles; offers Business Lounge access and increased baggage allowance.
• Senator: Requires 100,000 status miles; provides Senator Lounge access, upgrade vouchers, and priority baggage handling.
• HON Circle: The highest elite status for top flyers; includes access to the First Class Terminal and limousine services.

How to Earn Miles

Accumulating miles is straightforward and goes beyond just purchasing flight tickets.

• Flights: Earn miles on every scheduled flight with SWISS, Lufthansa Group, and Star Alliance partners.
• Travel Partners: Collect miles when booking stays with partner hotels or renting vehicles from major agencies.
• Everyday Shopping: Earn on daily purchases through varied lifestyle partners and the online Worldshop.
• Credit Cards: Use Miles & More co-branded credit cards to accumulate miles on all your transactions.

Redeeming Your Miles

Your accumulated miles open the door to a wide range of redemption options.

• Award Flights: Book flights to destinations worldwide with SWISS or any partner airline.
• Cabin Upgrades: Use miles to upgrade your seat from Economy to Business or First Class for superior comfort.
• Travel Extras: Pay for additional baggage, seat reservations, or lounge access using your mileage balance.
• Shopping and Lifestyle: Redeem miles for high-quality merchandise, electronics, and accessories in the Worldshop.

Star Alliance Membership

As a member of the Star Alliance, SWISS connects you to the largest global airline network, ensuring your status is recognized worldwide.

• Global Reach: Enjoy seamless connections and benefits across 26 member airlines.
• Key Partners: Coordinate travel easily with major carriers like Lufthansa, United Airlines, and Singapore Airlines.

How to Join

Becoming a member of Miles & More is simple and can be done before your next trip.

• Register for free on the official SWISS website or via the Miles & More mobile app.
• Receive your digital service card number immediately to start earning miles on your very next booking.

Service Classes and Onboard Comfort

Flying with Swiss International Air Lines is about more than just getting from point A to point B; it is an experience grounded in Swiss quality and hospitality. Whether you are traveling on the popular route from Dubai to Zurich or connecting further afield, the airline offers a range of cabin classes designed to meet the diverse needs of modern travelers. From the exclusivity of First Class to the reliable comfort of Economy, every passenger is treated to the airline's signature attention to detail.

SWISS First: Your Private Suite

For those who desire the utmost in privacy and luxury, SWISS First offers a sanctuary above the clouds. Available on long-haul flights, this cabin features eight exclusive armchairs that transform into spacious, fully flat beds measuring over two meters long. Passengers are provided with unparalleled comfort, including high-quality pajamas by Zimmerli and luxury amenity kits. The dining experience is akin to a gourmet restaurant, where you can dine on demand and enjoy meals crafted by top Swiss chefs, paired with fine wines and champagne.

SWISS Business: Arrive Relaxed

SWISS Business is tailored for travelers who need to arrive rested and ready for work or leisure. The cabin is designed for productivity and relaxation, featuring a seat that converts into a 2-meter lie-flat bed with an integrated massage function. The configuration ensures privacy and direct aisle access for most seats on long-haul aircraft. Business Class passengers also enjoy access to exclusive lounges before departure, priority boarding, and a travel kit featuring practical items from iconic Swiss brands like Victorinox.

SWISS Economy: Comfort and Quality

Travelers in SWISS Economy enjoy a high standard of service and comfort. The seats are ergonomically designed with adjustable headrests and ample legroom to ensure a pleasant journey. On flights to and from the UAE, passengers receive a personal amenity choice and a blanket to make the flight more cozy. The friendly cabin crew is always on hand to ensure your needs are met, embodying the airline's commitment to personal service.

Culinary Delights

Dining on board is a highlight of the journey. In premium cabins, the "SWISS Taste of Switzerland" concept takes passengers on a culinary tour of the country, featuring dishes created by chefs from different Swiss cantons using seasonal, regional ingredients. Economy Class passengers are served a hot, two-course meal with a choice between a meat dish and a vegetarian alternative, often inspired by the famous Hiltl restaurant in Zurich. And, of course, no flight is complete without the complimentary distribution of the famous Swiss chocolates before landing.

In-Flight Entertainment and Connectivity

Boredom is not an option with the extensive in-flight entertainment system. Personal touchscreens at every seat provide access to over 140 movies, TV programs, and interactive games. The "SWISS Connect" on-board internet is available on long-haul flights, allowing you to purchase Wi-Fi packages to stay in touch with family or colleagues. Additionally, you can download a wide range of newspapers and magazines as e-journals before your flight to read on your personal device.

Special Services for Families and Passengers

SWISS goes the extra mile to care for passengers with special requirements. Families traveling with children can take advantage of special kids' meals (pre-ordered), baby bassinets for infants, and the "SWISS Kids" entertainment selection to keep little ones engaged. For passengers with reduced mobility or specific medical needs, the airline offers comprehensive assistance services, including wheelchair support and medical clearance coordination, ensuring a barrier-free travel experience from check-in to arrival.

Swiss International Air Lines connects travelers to the world through its efficient and modern hub in Zurich. The airline offers a consistent schedule from the United Arab Emirates, providing a vital link between the region and Switzerland with seamless onward connections to destinations across Europe and North America.

Planning a trip with Swiss International Air Lines ensures a quality travel experience, starting right from the moment you book. Whether you are flying from Dubai to the airline's hub in Zurich or connecting to other destinations, a few strategic tips can help you secure the best value and a smooth journey.

To find the most attractive fares, it is generally recommended to book your tickets roughly 2 to 3 months in advance. Flexibility is key; flying mid-week often yields lower prices compared to weekends. Keep an eye out for seasonal promotions and consider subscribing to the airline's newsletter to stay informed about special offers tailored for the UAE market.

Streamline your airport experience by taking advantage of online check-in. This service typically opens 23 hours before your scheduled departure. It allows you to choose your preferred seat and receive your mobile boarding pass, saving you valuable time at the airport terminals.

Regarding seat selection, you can often reserve specific seats for a fee during the booking process if you have particular preferences, such as extra legroom or being near the front of the cabin. If you are flexible, you may be able to select from remaining seats free of charge once online check-in opens.

Enhance your travel management by downloading the Swiss mobile app. It serves as a convenient travel assistant, providing real-time notifications about gate changes or delays and storing your travel documents in one place. Finally, consider purchasing travel insurance to cover potential cancellations or medical emergencies, ensuring you can travel with complete peace of mind.

History and Development

Swiss International Air Lines (SWISS) has a relatively young but distinguished history, having been founded in 2002. The airline emerged from the restructuring of the Swiss aviation landscape, building upon the foundations of Crossair and the legacy of Swissair. From its inception, the carrier set a clear goal: to preserve Switzerland's global connectivity while upholding the nation's reputation for quality, reliability, and hospitality.

Strategic Milestones and Integration
A pivotal moment in the airline's history occurred in 2005, when SWISS initiated its integration into the Lufthansa Group. This strategic move provided the financial stability and global reach necessary for long-term success. Following this partnership, SWISS joined the Star Alliance in 2006, effectively linking its hub in Zurich with the largest global airline network. This era marked a period of stabilization and restructuring, allowing the airline to return to profitability and expand its international footprint.

Fleet Evolution and Modernization
The evolution of the SWISS fleet reflects a continuous drive for efficiency and passenger comfort. In its early years, the airline operated a mix of aircraft including McDonnell Douglas MD-11s and Avro RJ100s (Jumbolinos). A significant modernization phase began in the mid-2010s with the arrival of the Boeing 777-300ER, which became the flagship for long-haul routes, replacing the older Airbus A340s on key high-volume lines. Simultaneously, SWISS became the launch customer for the innovative Airbus A220 (formerly Bombardier C Series), revolutionizing its short-haul European operations with quieter and more fuel-efficient jets.

Network Expansion and Key Routes
Over the years, SWISS has meticulously developed its route network to serve the needs of both business and leisure travelers. The airline has strengthened its position in key markets, including North America and Asia. The connection to the Middle East has remained a priority, with the route to Dubai serving as a vital bridge for commerce and tourism between the UAE and Switzerland. This expansion has been supported by the continuous enhancement of the Zurich hub, which is consistently rated as one of Europe's most user-friendly airports.

Innovation and Future Outlook
In recent years, SWISS has focused heavily on digital innovation and sustainability. The airline has introduced new cabin products, including the renowned SWISS Senses concept, aimed at engaging all passenger senses for a more relaxing journey. Furthermore, the company is pioneering the use of "AeroSHARK" technology—a riblet film applied to the fuselage of its Boeing 777 fleet—to reduce aerodynamic drag and lower fuel consumption. These advancements underscore the airline's commitment to a premium, sustainable future in aviation.