Aegean Airlines

Experience the genuine warmth of Greek hospitality from the moment you step on board with Aegean Airlines. As the largest carrier in Greece, this airline has transformed from a domestic connector into a premier European aviation player, seamlessly linking the ancient wonders of the Mediterranean with the rest of the world. Whether you are traveling for business or seeking a sun-soaked getaway, Aegean Airlines combines modern efficiency with a deeply rooted passion for service, acting as a proud ambassador of Greek culture in the skies.

Aegean Airlines has established itself as a pillar of reliability and quality in the European aviation market. Founded in its current form in 1999, the airline quickly grew to dominate the domestic market before expanding internationally. A significant milestone in its history was the acquisition of Olympic Air in 2013, which allowed for better network optimization across the Greek islands and mainland. Today, as a member of the prestigious Star Alliance, Aegean offers travelers seamless connectivity to a global network while maintaining its distinct local identity.

The airline operates a modern and efficient fleet consisting primarily of the Airbus A320 family, including the advanced A320neo and A321neo aircraft. These newer planes are designed to offer enhanced passenger comfort, reduced noise levels, and lower fuel consumption. Ideally suited for connecting the Middle East to the Mediterranean, the airline provides convenient access to Greece for travelers from the region. Specifically, passengers can take advantage of direct flights from Dubai and Abu Dhabi to Athens, serving as a perfect gateway to the rest of Europe.

One of the airline's most notable achievements is its consistent recognition by passengers and industry experts alike. Aegean Airlines has been repeatedly voted the Best Regional Airline in Europe by the Skytrax World Airline Awards. This accolade highlights their dedication to service excellence, high-quality catering that features local Greek products, and a friendly cabin crew that embodies the spirit of "philoxenia"—the Greek concept of hospitality.

Safety remains the absolute priority for Aegean Airlines. The carrier adheres to rigorous international safety standards and invests heavily in pilot training and aircraft maintenance. Their impeccable safety record and operational reliability make them a trusted choice for millions of passengers annually. Whether you are flying from international hubs or connecting to a remote island, Aegean ensures a safe, comfortable, and authentically Greek travel experience.

Travelers requiring assistance with reservations, flight information, or special requests can easily reach out to Aegean Airlines through its official communication channels. The airline prioritizes efficient customer support, offering services to accommodate international passengers, including those connecting from the Middle East.

• Headquarters: Building 57, Athens International Airport, 190 19, Spata, Artemis, Athens, Greece.
• Official Website: www.aegeanair.com – The primary resource for booking flights, checking schedules, and managing travel details.
• Customer Service: Support is available via the airline's international call centers. Passengers calling from abroad can find dedicated contact numbers for their specific region on the official website.

For immediate assistance and convenience, passengers are encouraged to utilize the "Help & Contact" section online or download the official mobile app. These digital tools allow travelers to manage bookings, check in, and purchase add-ons like extra baggage or seat selection directly, ensuring a smooth and hassle-free experience.

Understanding the baggage policy is an essential step in preparing for your journey with Aegean Airlines. The airline offers a transparent and flexible structure designed to cater to different travel needs, whether you are flying on a quick business trip from Abu Dhabi or embarking on a long holiday. Knowing the allowances for your specific ticket class ensures a smooth airport experience and helps you avoid unexpected fees.

Carry-on Baggage Allowances

Aegean Airlines generally permits passengers to bring cabin baggage, though the specific allowance depends on the fare class booked. For most Economy Class fares, passengers are entitled to one piece of carry-on baggage weighing up to 8 kg with maximum dimensions of 56 cm x 45 cm x 25 cm. Passengers flying in Business Class enjoy a more generous allowance, typically permitting two pieces of cabin baggage: one up to 13 kg and a second up to 8 kg, along with a personal item.

• Economy Light: Typically includes one carry-on bag (up to 8 kg).
• Economy Flex & ComfortFlex: Usually includes one carry-on bag (up to 8 kg) plus one personal item (such as a handbag or laptop case) that must fit under the seat in front of you.
• Business Class: Allows for two pieces of cabin baggage with higher weight limits to accommodate business travelers' needs.

Checked Baggage Limits

Your checked baggage allowance is determined by your ticket type and destination. Traveling light? The "Light" fare might not include a checked bag, making it ideal for short trips. However, "Flex" and "ComfortFlex" fares usually include one piece of checked luggage weighing up to 23 kg. For those traveling in Business Class, the allowance typically increases to two pieces, each weighing up to 32 kg. If your journey starts in Dubai and connects to Athens, always verify the specific allowance stated on your ticket confirmation, as international rules can vary.

Excess Baggage and Special Items

If you need to carry more than your standard allowance, extra baggage can be purchased. It is highly recommended to prepay for excess baggage online via the Aegean Airlines website or mobile app, as fees are significantly lower than those charged at airport counters. For travelers transporting special items such as sports equipment (e.g., golf bags, skis) or musical instruments, specific rates apply based on the size and weight category. These items should be added to your booking in advance to ensure the aircraft can accommodate them.

Restricted and Prohibited Items

To ensure safety on board, strict rules apply to what can be packed. Passengers must not pack dangerous goods such as explosives, flammable liquids, or compressed gases in either checked or carry-on luggage. Spare lithium batteries and power banks must always be carried in your cabin baggage and are strictly prohibited in checked luggage to prevent fire hazards. Liquids, aerosols, and gels in carry-on bags must follow standard security regulations, typically requiring containers of 100ml or less packed in a single transparent, resealable plastic bag.

Tips for Efficient Packing

Maximize your allowance by packing efficiently. Use soft-shell luggage to fit more easily into overhead bins and weigh your bags before heading to the airport to ensure they stay within the limits. If you plan to bring back gifts or souvenirs, consider booking a fare with a checked bag in advance or purchasing a prepaid extra bag option to save money. Always keep valuables, travel documents, and essential medication in your carry-on bag rather than your checked luggage for peace of mind.

Traveling with your furry companions is made easier with Aegean Airlines, which offers comprehensive services for transporting pets safely and comfortably. Whether you are planning a holiday in Athens or traveling across Europe, the airline permits cats, dogs, and ferrets to join you on your journey, provided all regulations are met.

Transport Options

In Cabin (Carry-on)

• Carrier Dimensions: The container must not exceed 55 cm x 40 cm x 23 cm.
• Maximum Weight: The total weight of the pet combined with the carrier must not exceed 8 kg.
• Allowed Pet Types: Only cats, dogs, and ferrets are permitted to travel in the cabin.
• Breed Restrictions: No specific breed bans for the cabin, provided the animal fits comfortably in the carrier.
• Limit per Passenger: Typically, one pet container is allowed per passenger.

In Cargo Hold (Checked Baggage)

• Container Requirements: Pets must travel in a rigid, IATA-compliant crate that is secure, ventilated, and large enough for the animal to stand and turn around.
• Weight and Size Limits: Used for animals exceeding 8 kg; fees vary based on weight categories (e.g., medium up to 25 kg, large over 25 kg).
• Temperature Restrictions: Transport may be refused if extreme temperatures at departure or arrival airports pose a health risk.
• Required Documentation: A signed transport declaration and health records must be presented at check-in.

As Cargo (For Large Animals)

• When Required: Necessary for animals traveling unaccompanied or those that are too large for standard checked baggage.
• Special Requirements: Handled via the cargo department with strict crate and handling protocols.
• Booking Procedure: Must be arranged separately from your passenger ticket through the airline's cargo services.

Required Documentation

• Veterinary Passport: A valid passport identifying the pet and owner.
• Microchip: Electronic identification (microchip) is mandatory.
• Health Certificate: A clinical examination usually required within a specific timeframe before travel.
• Vaccinations: Proof of a valid rabies vaccination (administered at least 21 days prior to travel).
• International Certificates: Additional health forms may be needed for non-Schengen or international destinations.

Service Costs

• In-Cabin Fee: Approximately €35 to €70, depending on whether the flight is domestic or international.
• Cargo Hold Fee: Approximately €65 to €160, varying by animal weight and route.
• Note: Prices are per way and subject to change; connecting flights may incur higher fees.

Preparation Tips

• Carrier Requirements: Ensure the carrier is leak-proof and has an absorbent mat.
• Feeding: Feed your pet a light meal about 4 hours before departure to avoid travel sickness.
• Stress Reduction: Place a familiar blanket or toy inside the crate to comfort your pet.

Restrictions

• Prohibited Breeds: Snub-nosed (brachycephalic) cats and dogs may be restricted from the cargo hold due to breathing difficulties.
• Prohibited Animals: Reptiles, rodents, and other species are generally not accepted as baggage.
• Exceptions: Recognized service animals (e.g., guide dogs) may travel in the cabin free of charge with appropriate documentation.

Important: Always contact Aegean Airlines directly at least 48 hours before your flight to reserve space for your pet, as capacity is limited and rules are subject to change.

Make every journey count with Miles+Bonus, the award-winning loyalty program of Aegean Airlines. Designed to reward frequent travelers, this program offers a wealth of exclusive benefits and services that extend far beyond the flight itself. Whether you are traveling for business or leisure, Miles+Bonus ensures that your loyalty is recognized with privileges that enhance your travel experience from departure to arrival.

Membership Tiers

• Blue: The entry-level tier offering a welcome bonus and the ability to earn and spend miles from day one.
• Silver: Unlocks perks such as seat upgrade coupons, access to the "Together" account, and extra baggage allowance.
• Gold: The top tier granting Star Alliance Gold status, unlimited lounge access, priority security, and guaranteed seat availability.

Earning Miles

• Flights: Accumulate miles on every flight, including popular routes from Dubai or Abu Dhabi to Athens.
• Partners: Earn points through a vast network of partners including premium hotels, car rental agencies, and restaurants.
• Credit Cards: Use co-branded credit cards for your daily transactions to boost your mileage balance faster.
• Everyday Purchases: Shop at affiliated retail stores and utilize partner services to collect miles on the ground.

Redeeming Miles

• Award Flights: Exchange your miles for free tickets on Aegean Airlines and all Star Alliance member carriers.
• Upgrades: Use your miles to upgrade your seat to Business Class for superior comfort and service.
• Partner Rewards: Redeem miles for free car rentals, hotel stays, and exclusive products from the partner catalog.
• Non-flight Options: Donate miles to charity or gift them to friends and family members.

Alliance Membership

• Alliance Name: As a member of Star Alliance, the program offers recognition and benefits across a global network.
• Key Partners: Enjoy seamless travel and reciprocal privileges with airlines like Lufthansa, United, and Turkish Airlines.

How to Join

Joining Miles+Bonus is simple, free, and fully digital via the Aegean Airlines website or mobile app. New members typically receive a welcome bonus of 1,000 miles upon registration, allowing you to start your journey toward the next tier immediately.

Experience the height of Greek hospitality with Aegean Airlines, where every flight is designed to offer comfort, quality, and a taste of Greece. Whether you are flying short-haul across the islands or taking a longer journey from the Middle East, the airline's service philosophy focuses on efficiency and genuine care. The modern fleet, primarily consisting of Airbus A320 and A321neo aircraft, ensures a smooth ride with updated cabin features tailored for the contemporary traveler.

Service Classes

Aegean Airlines simplifies travel into two distinct classes of service, each designed to meet different passenger needs while maintaining high standards of comfort.

Economy Class

Economy Class on Aegean is far from basic. Passengers settle into ergonomic leather seats that provide ample legroom, designed to maximize personal space. On the newer "neo" aircraft, travelers can often find USB charging ports and adjustable headrests. Unlike many European carriers, Aegean continues to offer complimentary service, including snacks or light meals and beverages, even on shorter routes. For those flying from Dubai or Abu Dhabi to Athens, the experience includes a full meal service, ensuring you arrive refreshed.

Business Class

For travelers seeking exclusivity and extra privacy, Business Class offers a superior experience. The cabin configuration typically keeps the middle seat empty, transforming it into a convenient table and guaranteeing more personal space. Business Class passengers enjoy priority check-in, fast-track security clearance, and access to business lounges. On board, the service is elevated with a welcome drink, hot towel service, and dedicated cabin crew attention. It is the ideal choice for professionals or those simply wishing to start their holiday in style.

Dining and Beverages

Aegean Airlines takes pride in being an ambassador for Greek gastronomy. The "Gastronomics" initiative brings the flavors of Greece to 30,000 feet. In Business Class, passengers are treated to gourmet meals curated by distinguished Greek chefs, featuring fresh, local ingredients. The experience is complemented by a selection of premium Greek wines selected by expert sommeliers.

In Economy Class, passengers are not left behind. Depending on the flight duration, you will receive a savory snack or a hot meal, accompanied by soft drinks, coffee, or tea. The airline is one of the few in Europe that still offers complimentary wine and beer with meals on international flights, allowing you to toast to your journey.

In-flight Entertainment and Wi-Fi

Stay connected and entertained with the AEGEAN Stream service. By downloading the official app before the flight, passengers can access a wide variety of entertainment options directly on their personal devices, including smartphones, tablets, or laptops. The portal offers movies, music, games, and travel guides.

On the newer Airbus A320neo and A321neo aircraft, high-speed Wi-Fi is increasingly available. Passengers can choose from different browsing packages, ranging from basic text messaging to full streaming capabilities, ensuring you stay in touch with colleagues or family while soaring above the clouds.

Special Services

Traveling with Children

Aegean is known for being family-friendly. "Aegean Junior Pilots" keeps young travelers engaged with fun activities and games. Specialized children's meals are available for pre-order on international routes, ensuring that even the pickiest eaters are satisfied. Infants travel safely with special seat belts, and parents are granted priority boarding to settle in comfortably before takeoff.

Assistance for Passengers with Reduced Mobility

The airline is committed to making travel accessible for everyone. Dedicated assistance is available for passengers with disabilities or reduced mobility, from the check-in counter to the aircraft seat. It is recommended to request these services at least 48 hours in advance to ensure that wheelchairs and specific support are ready upon your arrival at the airport.

Aegean Airlines serves as a primary bridge connecting the Middle East to the Mediterranean and beyond. With its strategic location, the airline offers a comprehensive network that links travelers to major European cities and charming Greek islands through its main hub. Whether planning a cultural excursion or a business trip, passengers can expect seamless connectivity and efficient transfers.

The airline's operations are centered at Eleftherios Venizelos Airport in Athens. As the carrier’s primary base, this hub facilitates smooth connections for international travelers arriving from the Gulf region. From here, passengers can easily reach dozens of domestic destinations within Greece or continue their journey to key capitals across Europe.

For travelers based in the United Arab Emirates, Aegean Airlines provides vital direct links to Greece. The airline operates regular flights from the country's two major international airports, offering convenient options for both leisure and corporate travelers. These routes are designed to provide easy access to the Greek capital, from where the rest of the airline's extensive network is readily accessible.

These direct routes underscore the airline's commitment to the UAE market, facilitating trade and tourism between the two regions. By choosing these services, passengers can enjoy the renowned Greek hospitality from the moment of departure in the Emirates until their arrival in Athens.

Securing the best journey with Aegean Airlines begins well before you pack your bags. If you are planning to fly from Dubai or Abu Dhabi to the carrier's main hub in Athens, booking your tickets at least 2 to 3 months in advance is highly recommended. This is particularly important if you intend to travel during the peak summer season when demand for Greek destinations is at its highest. For the most competitive fares, consider traveling during the shoulder seasons of spring or autumn, and use the airline's "Low Fare Calendar" tool to identify the cheapest dates surrounding your preferred travel period.

To maximize convenience and savings, make full use of the available digital tools. Downloading the Aegean App is a smart move; it allows you to manage your booking easily, receive real-time flight notifications, and access your mobile boarding pass for a smoother airport experience. Online check-in typically opens 48 hours before departure, allowing you to select your preferred seat and avoid long queues at the counters. If you are traveling on a "Light" fare, keep in mind that seat selection might incur an extra fee, whereas "Flex" or "ComfortFlex" fares often include standard seat selection options.

Finally, ensure your trip is worry-free by considering travel insurance during the booking process. This provides essential coverage for unexpected events, such as flight cancellations or medical emergencies, offering peace of mind throughout your travels. Additionally, savvy travelers should subscribe to the airline's newsletter or join their loyalty program to stay informed about flash sales and exclusive promotional offers for flights across their network.

The story of Aegean Airlines began in May 1999 when it launched its first scheduled commercial flights. Although its roots trace back to 1987 as Aegean Aviation, a VIP and air ambulance operator, the transition to a commercial passenger carrier marked a new era for Greek aviation. In its formative years, the airline focused on establishing a reputation for punctuality and high-quality service within the domestic market, quickly setting itself apart as a premium alternative for travel within Greece.

A pivotal moment in the airline's trajectory occurred in June 2010 when it joined the Star Alliance, the world's largest airline network. This strategic membership significantly elevated the carrier's international profile, allowing it to offer passengers seamless connectivity to destinations across the globe. Integration into the alliance validated the airline's operational standards and transformed it from a local operator into a key player in the European aviation sector.

The landscape of Greek aviation shifted dramatically in October 2013 when the airline acquired Olympic Air. This consolidation brought together Greece’s two major carriers, unifying the domestic network and ensuring vital connectivity to remote islands and mainland destinations alike. The merger strengthened the airline's main hub in Athens, creating a more robust platform for international expansion and tourism growth.

In recent years, the airline has embarked on a significant fleet modernization program, investing in the Airbus A320neo family to enhance efficiency and passenger comfort. This era of growth has also seen a strengthening of ties between Greece and the Middle East. By operating regular routes from key cities such as Dubai and Abu Dhabi, the carrier continues to facilitate cultural and economic exchange, consistently earning recognition as the Best Regional Airline in Europe.