Sky Express

Sky Express is a dynamic Greek airline dedicated to connecting passengers to the beauty of Greece and select international destinations. Operating primarily from its hub in Athens, the carrier has established itself as a convenient choice for travelers wishing to explore the country's mainland and its many islands. With a focus on comfort and modern aviation standards, the airline offers a welcoming atmosphere that reflects renowned Greek hospitality.

The airline's extensive domestic network makes it easy to discover the diverse landscapes of the region. Popular routes include frequent flights to the cultural capital of Thessaloniki and key island destinations. Travelers can enjoy direct connections to the spectacular views of Fira on Santorini, the historic harbors of Chania and Heraklion on Crete, as well as the sun-soaked shores of Corfu, Kos, and Rhodes.

In addition to its strong domestic presence, the carrier serves a growing list of international cities, facilitating travel between Greece and major European hubs. The flight schedule includes connections to Warsaw, Tirana, and Brussels. Passengers can also book flights to London, Rome, Milan, and Istanbul, providing flexible options for planning a comprehensive Mediterranean or European journey.

Travelers in the United Arab Emirates planning to fly with Sky Express or managing existing bookings can contact the airline primarily through its international customer service channels. While Sky Express does not currently operate a local branch in the UAE, their support team in Greece is available to assist with reservations, baggage inquiries, and flight changes via phone and digital platforms.

Official Website

For the most up-to-date flight schedules, online check-in, and direct bookings, visit the official website, which offers a full English interface for international passengers.

• Official Website: https://www.skyexpress.gr/en

Contact Information

Passengers calling from the United Arab Emirates should use the international dial-in number below. Please be aware that international calling rates may apply depending on your provider. For specific email addresses regarding general inquiries or group bookings, please refer to the "Contact" section on the official website to ensure you are using the most current details.

• Customer Service & Ticket Booking: +30 215 215 6510
• Mobile App: "SKY express" available on the App Store and Google Play

Social Media

For quick updates or alternative support queries, you can connect with the airline on their official social media profiles:

• Facebook: https://www.facebook.com/SKYexpressAirlines
• Instagram: https://www.instagram.com/skyexpress_greece
• LinkedIn: https://www.linkedin.com/company/sky-express
• X (Twitter): https://twitter.com/SKYexpressgr

Local Offices in United Arab Emirates

Currently, Sky Express does not maintain a dedicated physical office or ticket counter in the United Arab Emirates. All inquiries regarding tickets, including those booked via codeshare partners, should be directed to the international customer service line or handled online.

Support Hours

The customer service center operates on specific schedules. When calling from the UAE, please consider the time difference with Greece. We recommend checking the official website for the most accurate and current operating hours.

Baggage Allowance & Policies

Sky Express offers a flexible baggage policy designed to cater to different travel needs, ranging from light island-hopping trips to longer international vacations. The allowance depends on the specific fare class purchased (SKY Joy, SKY Joy+, SKY Enjoy, or BLISS). Passengers are encouraged to review their ticket details before packing to ensure compliance with weight and size limits.

Carry-on Baggage

All passengers traveling with Sky Express are entitled to bring hand luggage on board, ensuring essential items are always within reach. The specific allowance is determined by the fare class:

• Standard Allowance (Economy): Most Economy fares (including SKY Joy, SKY Joy+, and SKY Enjoy) allow passengers to carry one cabin bag weighing up to 8 kg with maximum dimensions of 55 x 40 x 23 cm.
• Business Class (BLISS): Passengers flying in the BLISS class benefit from an increased weight allowance, permitting one cabin bag of up to 13 kg with the same dimension limits.
• Personal Item: In addition to the cabin bag, all passengers may bring one small personal item (such as a ladies' handbag, laptop case, or small backpack). This item must fit comfortably under the seat in front of you.

Please note that on flights operated by smaller ATR aircraft, overhead bin space may be limited. In such cases, larger cabin bags may be collected at the aircraft steps and placed in the hold free of charge, to be returned to you immediately upon landing.

Checked Baggage

Checked baggage policies vary significantly by fare type, allowing travelers to pay only for what they need. The standard maximum dimension for any checked bag is 158 cm (Length + Width + Height).

• SKY Joy: This "light" fare typically does not include a checked bag. Baggage allowance can be purchased separately during booking or at the airport.
• SKY Joy+: Includes one checked bag weighing up to 15 kg.
• SKY Enjoy: Offers more flexibility with one checked bag weighing up to 23 kg.
• BLISS (Business): Designed for maximum comfort, this fare includes two checked bags, each weighing up to 32 kg.

Excess Baggage & Fees

If your luggage exceeds the weight or piece limit of your fare, excess baggage fees will apply. It is generally more cost-effective to purchase additional baggage allowance online before your flight rather than at the airport check-in counter. No single piece of baggage may weigh more than 32 kg due to health and safety regulations for baggage handlers.

Special Items & Sports Equipment

Sky Express accepts special baggage, including sports equipment (such as golf clubs, skis, or diving gear) and musical instruments, subject to available space and specific charges.

• Sports Equipment: Must be packed in protective cases. Fees vary depending on the size and weight of the equipment.
• Musical Instruments: Small instruments (e.g., a violin) can be carried as hand luggage if they fit within the cabin baggage dimensions. Larger instruments (e.g., a cello) may require booking an extra seat or must be checked in as special baggage for a fee.

It is highly recommended to declare these items at least 48 hours before departure through the airline's reservations department to ensure space availability.

Restricted & Prohibited Items

For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked baggage. These include explosives, compressed gases, flammable liquids, and toxic substances. Sharp objects (scissors, knives) must be packed in checked luggage only. Lithium batteries and power banks must be carried in your cabin baggage and are not permitted in the hold.

Packing Tips for Efficient Travel

To ensure a smooth journey through Athens and other airports, consider these practical tips:

• Weigh at Home: Use a luggage scale before leaving home to avoid unexpected fees at the airport.
• Label Your Bags: Attach a tag with your name, phone number, and email address to all checked items.
• Valuables: Always keep travel documents, medication, jewelry, and electronics in your carry-on bag.
• Liquids Rule: For carry-on bags, liquids must be in containers of 100 ml or less, placed in a single, transparent, re-sealable plastic bag (max capacity 1 liter).

Traveling with Pets on Sky Express

Sky Express understands that pets are part of the family and strives to make their journey as comfortable as yours. Whether you are exploring the Greek islands or flying to an international destination, the airline offers clear and accommodating policies to ensure your furry companions can travel safely by your side.

Transport Options

Depending on the size and weight of your animal, Sky Express provides three distinct ways to transport your pet. It is essential to choose the option that best fits your pet's needs and to book the service in advance due to limited capacity.

In Cabin (Carry-on)

• Carrier Dimensions: The pet must be transported in a special soft-sided case or carrier with maximum dimensions of 55 cm x 40 cm x 20 cm to fit under the seat.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Pet Types: generally, only dogs and cats are permitted in the cabin.
• Limit per Passenger: Each passenger is typically allowed to bring only one pet carrier.
• General Condition: The pet must remain inside the carrier for the entire duration of the flight and must be clean, healthy, and odorless.

In Cargo Hold (Checked Baggage)

• Container Requirements: Pets must travel in a hard-sided, IATA-compliant crate that is escape-proof, leak-proof, and provides enough space for the animal to stand, turn around, and lie down naturally.
• Weight and Size Limits: This option is for pets that exceed the 8 kg cabin limit. The maximum weight allowance for the pet plus the crate is typically up to 32 kg for standard checked baggage.
• Temperature Restrictions: For safety reasons, pets may not be accepted in the hold if extreme temperatures (very hot or very cold) are forecast at departure or arrival airports.
• Required Documentation: All identification and health documents must be attached to the crate or held by the passenger.

As Cargo (For Large Animals)

• When Required: Animals that—along with their crate—exceed the weight limit for checked baggage (usually over 32 kg) or are traveling unaccompanied must be transported as cargo.
• Special Requirements: This service adheres to strict specific regulations regarding handling and airway bills.
• Booking Procedure: Arrangements for cargo transport must be made through the Sky Express cargo department or a specialized freight forwarder well in advance of the travel date.

Required Documentation

To ensure a smooth check-in process, you must present valid documents for your pet. Requirements may vary depending on whether the flight is domestic or international.

• Veterinary Passport: An official pet passport showing the animal's microchip number and owner details.
• Health Certificate: A recent clinical examination confirming the pet is fit to travel (usually issued within a few days of departure).
• Vaccinations: Proof of a valid anti-rabies vaccination is mandatory.
• Microchip: The animal must be identified with an electronic microchip.
• International Certificates: For international flights, additional health certificates or government endorsements may be required by the destination country.

Service Costs

Charges for pet travel are not included in the free baggage allowance and must be paid separately. Fees are charged per direction.

• In-Cabin Fee: Approximately €20 to €40, depending on whether the flight is domestic or international.
• Cargo Hold Fee: Approximately €40 to €80, varying by the weight of the animal/crate and the specific route.
• Note: Prices are subject to change and may be higher if paid at the airport rather than during initial booking.

Preparation Tips

Preparing your pet for the journey can significantly reduce stress for both the animal and the owner.

• Carrier Familiarization: Let your pet spend time in their carrier or crate days or weeks before the flight to get used to the environment.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent air sickness; avoid feeding them right before flying.
• Stress Reduction: Place a familiar item, such as a blanket or a toy (if permitted), inside the carrier to provide comfort.
• Hydration: Ensure your pet is well-hydrated before the flight, but remove water bowls shortly before boarding to avoid spills.

Restrictions

Sky Express enforces certain restrictions to ensure the safety and well-being of all animals and passengers.

• Prohibited Breeds: Snub-nosed (brachycephalic) dogs and cats—such as Bulldogs, Pugs, and Persian cats—are often restricted from traveling in the cargo hold due to respiratory risks.
• Prohibited Animals: Rodents, reptiles, and animals considered wild or dangerous are generally not permitted.
• Age Limits: Puppies and kittens must usually be at least 12 weeks old (and weaned) to travel.
• Exceptions: Certified assistance and service dogs are generally allowed in the cabin free of charge, regardless of weight, provided all necessary documentation is submitted in advance.

Important: Pet travel regulations and fees can change. We strongly recommend contacting Sky Express directly or visiting their official website before booking to confirm the latest requirements for your specific itinerary.

Loyalty & Rewards: The Sky Express Approach

Unlike traditional legacy carriers, Sky Express does not currently operate a standalone mileage-based frequent flyer program for individual travelers. Instead of requiring passengers to accrue points over years to earn status, the airline employs an "instant reward" model based on its fare families. This allows every traveler to access elite-style benefits—such as lounge access and priority services—by simply selecting the appropriate fare class for their journey.

Membership Tiers (Fare Families)

In the absence of traditional "Silver" or "Gold" status cards, Sky Express categorizes its loyalty benefits through distinct service tiers that can be purchased directly for any flight:

• SKY Joy (Basic Tier): The entry-level option designed for value-conscious travelers, offering standard seating and basic hand luggage allowances.
• SKY Enjoy (Silver Equivalent): Offers enhanced flexibility with unlimited free flight changes (fare difference applies) and increased baggage allowance, ideal for travelers needing peace of mind.
• BLISS (Elite/Platinum Equivalent): The airline's Business Class experience, granting immediate access to top-tier privileges including Athens VIP lounges, priority baggage handling, and "SKY Fast Lane" security access.

Earning Opportunities

While you cannot earn "Sky Express miles" directly, the airline's extensive network of strategic partnerships offers alternative ways to benefit:

• Partner Airline Miles: Travelers booking Sky Express flights as part of a codeshare itinerary with major international carriers (such as Delta Air Lines, Air France, or KLM) may be eligible to earn miles in the partner's loyalty program, subject to the specific fare rules of the marketing carrier.
• Bank Partnerships: The airline frequently collaborates with local banking institutions (e.g., Eurobank) to offer direct discounts or cash-back rewards for cardholders.

Redeeming Options

Redemption opportunities are primarily focused on the flexibility of the fare purchased rather than an award chart:

• Instant Upgrades: Instead of waiting for an upgrade certificate, passengers can "redeem" their budget for immediate upgrades to the BLISS class during booking to enjoy premium services instantly.
• Partner Awards: Depending on the specific agreement, it may be possible to book Sky Express flights using miles from partner airline programs (like Flying Blue or Delta SkyMiles) if the route is sold as a connecting flight through the partner's reservation system.

Alliance & Strategic Partners

Sky Express is not a member of the three major global alliances (Star Alliance, SkyTeam, oneworld), but it has established a robust network of interline and codeshare agreements to connect Greece with the world:

• Key Strategic Partners: Delta Air Lines, Air France, KLM, Qatar Airways, Emirates, Etihad Airways, and American Airlines.
• Connectivity: These partnerships allow for seamless single-ticket travel and baggage transfer from international hubs to the Greek islands.

How to Join

Since there is no registration process or membership number required, "joining" is effortless. Simply choose the BLISS or SKY Enjoy fare during your booking process to instantly unlock the priority services and comforts typically reserved for elite frequent flyers.

Sky Express distinguishes itself from typical low-cost carriers by creating a "boutique" flying experience that emphasizes comfort and genuine Greek hospitality. Whether traveling on a short island hop or a longer international route, passengers can expect a higher standard of service than is usually associated with budget airlines.

Service Classes

The airline segments its onboard experience primarily into two main categories: standard Economy and the premium "BLISS" Business Class. While the fare families (SKY Joy, Joy+, and Enjoy) determine ticket flexibility and baggage on the ground, the in-flight experience is defined by these two cabins.

Economy Class

Passengers traveling on standard fares enjoy a comfortable and efficient service. Unlike many European budget airlines that charge for every extra, Sky Express maintains a full-service approach in Economy. The cabin atmosphere is modern and bright, ensuring a pleasant journey across the airline's network.

BLISS (Business Class)

For travelers seeking exclusivity and extra comfort, the BLISS class offers a premium experience from departure to arrival. This class is available on international routes—such as flights to London, Brussels, or Milan—and select domestic connections.

• Priority Ground Services: Includes priority check-in, fast-track security (at available airports), and priority boarding.
• Lounge Access: Complimentary access to Business Lounges at Athens International Airport and other partner airports.
• Premium Seating: Located in the front rows of the aircraft. On Airbus A320neo flights, the middle seat is often kept vacant to provide additional personal space and privacy.

Seat Configurations and Fleet Comfort

Sky Express operates one of the youngest and most environmentally friendly fleets in Greece, consisting primarily of Airbus A320neo and ATR 72-600 aircraft. The experience varies slightly depending on the aircraft type tailored to the route.

• Airbus A320neo: Used for international flights and popular domestic routes like Thessaloniki and Heraklion. These aircraft feature modern, ergonomic leather seats by Recaro with pre-reclined designs that maximize legroom. The cabin is quieter and features mood lighting to reduce fatigue.
• ATR 72-600: These turboprop aircraft are perfectly suited for landing on the shorter runways of the Greek islands. The cabin is configured in a 2-2 layout, meaning every passenger has either a window or an aisle seat—there are no middle seats.

In-Flight Dining

A hallmark of the Sky Express experience is its commitment to treating every passenger as a guest. This approach sets it apart from competitors who charge for water or snacks.

• Economy Complimentary Service: All passengers, regardless of fare class, are offered complimentary refreshments. This typically includes branded coffee, juice, or water, along with a sweet or savory snack (such as cookies or crackers).
• Business Class Dining: BLISS passengers enjoy an upgraded culinary experience. Depending on the flight duration and time of day, this includes a welcome drink (often sparkling wine or juice) followed by a cold or hot meal prepared with fresh Greek ingredients. Premium beverages, including wine and soft drinks, are also served.

Entertainment

Sky Express focuses on the joy of the journey and the views outside the window, particularly when flying over the Aegean Sea. While the aircraft are not typically equipped with seatback screens or Wi-Fi streaming systems, the airline provides:

• "Fly" Magazine: The complimentary in-flight magazine offers engaging articles about Greek destinations, lifestyle, fashion, and travel tips, perfect for browsing during the flight.
• Scenery: On island routes to destinations like Fira (Santorini) or Corfu, the low-altitude approach offers some of the most spectacular aerial views in Europe.

Special Services

The airline is dedicated to making air travel accessible and convenient for everyone, offering specialized care for passengers with specific needs.

Families and Children

Traveling with little ones is made easier with family-friendly policies. Infants (under 2 years) travel on a parent's lap for a nominal fee. For children aged 2 to 12, the airline ensures families are seated together whenever possible. Parents can also bring a collapsible stroller to the aircraft door free of charge.

Passengers with Reduced Mobility (PRM)

Sky Express provides full assistance for passengers with disabilities or reduced mobility. Services include assistance with boarding and deplaning, as well as the transport of wheelchairs and mobility aids at no extra cost. It is essential to request these services at least 48 hours before departure to ensure the necessary ground support is arranged.

Unaccompanied Minors

For children aged 5 to 12 traveling alone, an Unaccompanied Minor service is available. Cabin crew provide supervision and care throughout the flight, and ground staff ensure a safe handover to the designated guardian at the destination. This service requires an additional fee and prior booking.

Destinations & Route Network

Sky Express serves a comprehensive network of destinations, connecting its main base in Athens with the Greek islands and key European cities. The airline focuses on providing frequent domestic connections, making it an ideal choice for island hopping, while also expanding its international reach to offer seamless travel options for passengers.

Planning a trip with Sky Express requires a bit of strategy to ensure a smooth and cost-effective journey. As a carrier with its main hub in Athens, this airline is a popular choice for island hopping across Greece and connecting to major European destinations. To secure the best fares, it is generally recommended to book your tickets at least 3 to 5 weeks in advance. Prices tend to rise significantly as the travel date approaches, especially during the peak summer season when travel to the Greek islands is in high demand.

Finding the best deals often involves flexibility. If your travel dates are adjustable, try searching for mid-week flights, as Tuesdays and Wednesdays are typically cheaper than weekends. To stay updated on flash sales and special promotions, consider subscribing to the Sky Express newsletter or following their official social media channels. This is often where exclusive discounts for specific routes are announced first.

To streamline your airport experience, take advantage of the online check-in service. This feature usually opens 48 hours before departure, allowing you to select your seat and download your mobile boarding pass to your smartphone. Using the official mobile app is highly recommended; it not only facilitates check-in but also provides real-time flight updates, gate changes, and easy access to your booking details on the go.

Regarding seat selection, keep in mind that while standard seats might be assigned automatically at check-in, choosing a specific spot in advance allows for greater comfort. If you prefer extra legroom or a window seat to enjoy the stunning aerial views of the Aegean Sea, it is worth paying the small add-on fee during the booking process. Finally, always consider purchasing travel insurance. It provides a safety net for unexpected cancellations, medical emergencies, or lost luggage, giving you peace of mind throughout your journey.

History

Sky Express was established in 2005 by a group of experienced aviation executives who identified a need for better connectivity within the Greek market. In its early years, the airline focused heavily on regional operations, aiming to link the mainland with the many scattered islands of the Aegean and Ionian seas. Operating initially as a boutique carrier, it filled a crucial gap in domestic transport, often flying "Public Service Obligation" routes to smaller, less accessible destinations that larger carriers did not serve. This commitment quickly earned the airline a reputation for reliability among island residents and domestic travelers.

Fleet Evolution and Regional Dominance

For over a decade, the carrier's growth was steady and strategic. The fleet initially consisted of smaller turboprop aircraft, such as the BAe Jetstream 41, which were perfectly suited for the short runways and challenging approaches found on many Greek islands. Over time, Sky Express modernized and standardized its regional fleet by transitioning to ATR 42 and ATR 72 aircraft. This shift not only increased passenger capacity but also improved fuel efficiency and comfort on short-haul flights, cementing the airline's presence in key hubs like Athens, Heraklion, and Thessaloniki.

A New Era: Entering the Jet Age

A major milestone in the company's history occurred in 2020, marking the beginning of a transformative era. While the global aviation industry faced unprecedented challenges, Sky Express made a bold move to expand its operational capabilities significantly. The airline placed an order for brand-new Airbus A320neo aircraft, becoming one of the few regional carriers to upgrade to such modern jet technology during that period. The arrival of these jets allowed the company to shed its image as solely a regional operator and compete directly on main trunk routes.

International Expansion

The acquisition of the Airbus fleet paved the way for international expansion. No longer confined to domestic borders, the airline launched direct connections to major European capitals and commercial centers. Routes were opened to destinations such as London, Brussels, Rome, and Milan. This strategic development enabled the carrier to serve both inbound tourists wishing to visit Greece and business travelers seeking competitive options for travel to Europe.

Strategic Partnerships and Innovation

In recent years, Sky Express has strengthened its position through strategic alliances. Recognizing the value of global connectivity, the airline established interline agreements with some of the world's leading flag carriers. These partnerships allow travelers from across the globe to book single-ticket journeys that connect seamlessly through Athens to islands like Fira (Santorini), Chania, and Corfu. Today, the airline continues to invest in fleet modernization and digital innovation, maintaining its status as one of the fastest-growing carriers in the region.