Transportes Aereos Guatemaltecos

Discover the heart of the Maya world with Transportes Aereos Guatemaltecos, widely known as TAG Airlines. Since its inception, this carrier has evolved from a pioneering family-owned venture into a vital connector within Central America, bridging the gap between ancient heritage sites and modern business hubs. With a focus on efficiency and regional expertise, TAG Airlines offers travelers a seamless way to explore the lush landscapes of Guatemala and its neighboring countries. Whether you are planning an expedition to archaeological ruins or a relaxing getaway to the Caribbean coast, this airline provides a reliable and welcoming gateway to the region's most captivating destinations.

Connecting the Mayan World
TAG Airlines specializes in short-haul flights that significantly reduce travel time across the region's challenging geography. It is particularly renowned for its frequent connections between the capital and Flores, the gateway to the magnificent Tikal National Park. Beyond domestic travel, the airline facilitates multi-country itineraries with convenient routes to Belize City, the pristine island of Roatan in Honduras, and the cultural hub of Merida in Mexico. These connections make it an excellent choice for tourists looking to experience the diversity of the "Mundo Maya" without long overland journeys.

Fleet and Modernization
The airline operates a diverse fleet tailored to the specific needs of regional aviation. This includes nimble aircraft capable of landing on shorter airstrips, such as the Saab 340 and Embraer types, as well as larger jets for international routes. In recent years, TAG has invested in modernizing its fleet to enhance passenger comfort and reliability, reflecting its commitment to international safety standards and operational excellence.

Commitment to Service
With over 60 years of history, Transportes Aereos Guatemaltecos prides itself on being Guatemala's flag carrier in spirit, maintaining a strong reputation for punctuality and customer care. The airline's mission focuses on connecting families, businesses, and cultures, fostering tourism and economic development throughout Central America and Southern Mexico. Their enduring presence in the market is a testament to their adaptability and dedication to safe, friendly air travel.

Contacting TAG Airlines from the United Arab Emirates

Travelers based in the United Arab Emirates should be aware that Transportes Aereos Guatemaltecos (TAG Airlines) operates primarily within Central America and Southern Mexico and does not currently maintain a local office or ground presence in the UAE. For inquiries regarding bookings, schedules, or existing reservations, you will need to contact their international headquarters in Guatemala or utilize their digital channels. It is important to note the significant time difference; Guatemala City is approximately 10 hours behind the United Arab Emirates.

Important Note: Please ensure you are contacting TAG Airlines (IATA: 5U), the Guatemalan carrier. Do not confuse this airline with TAAG Angola Airlines (which flies to Dubai) or TAG Aviation (a private charter company), as they are entirely different entities.

Official Website

The most efficient way to manage your travel plans is through the official website, which offers support in English and Spanish.

• Official Website: www.tagairlines.com

Contact Information

Since there are no local support lines in the UAE, please use the following international contact details. We recommend using email for non-urgent queries to avoid international calling charges.

• International Customer Service (Guatemala HQ): +502 2380 9400
• USA Toll-Free (if calling via US line): +1 888 599 4723
• Email Support: atencionalcliente@tag.com.gt
• General Inquiries: info@tag.com.gt
• WhatsApp Support: Available via the official website widget

Social Media Channels

For quick updates or alternative communication, you can reach out to the airline via their official social media profiles:

• Facebook: TAG Airlines on Facebook
• Instagram: @tagairlines
• X (Twitter): @tagairlines

Local Offices in United Arab Emirates

• Office Status: TAG Airlines does not have a physical office or airport desk in Dubai, Abu Dhabi, or other Emirates.
• Recommendation: All administrative matters must be handled online or via the international call center in Guatemala City.

Emergency & 24/7 Support

While there is no dedicated 24/7 hotline specifically for the UAE region, the main call center in Guatemala operates during extended business hours. If you require immediate assistance outside of these hours, modifying your booking directly through the "My Booking" section on the official website is the fastest option.

Baggage Policy Overview

Flying with Transportes Aereos Guatemaltecos (TAG Airlines) offers a unique regional experience, often utilizing smaller, more agile aircraft to reach destinations like Tikal or the Caribbean coast. Because of the specific fleet capabilities—ranging from Cessna Grand Caravans to Saab 340s and Embraer jets—baggage space can be more limited than on wide-body international flights. Understanding these allowances in advance will ensure a smooth journey to Guatemala City and beyond.

Carry-on Baggage

For most fares, TAG Airlines allows passengers to bring carry-on items, though the dimensions and weight are strictly monitored due to overhead bin limitations on regional aircraft.

• Personal Item: Every passenger is typically allowed one small personal item, such as a purse, laptop bag, or small backpack, which must fit under the seat in front of you.
• Carry-on Bag: Depending on your specific fare class (e.g., Light, Flex, or Plus), you may be entitled to one carry-on bag. The standard weight limit is generally 10 lbs (approx. 4.5 kg) for smaller aircraft and domestic flights, though this can increase on international jet routes.
• Note: If your carry-on exceeds the size limits for the cabin, it may be "gate-checked" free of charge or for a fee, depending on the circumstances, and returned to you upon deplaning.

Checked Baggage Limits

Checked baggage allowances vary significantly by the fare bundle purchased. It is crucial to check your specific ticket conditions before packing.

• Standard Allowance: Most standard international tickets, such as those for flights between Belize City and Guatemala, include one checked bag. The weight limit is typically 35 lbs (approx. 16 kg).
• Promo/Light Fares: The lowest fare categories often do not include checked baggage, requiring passengers to purchase it as an add-on.
• Additional Allowance: Higher fare classes may allow for heavier bags (up to 50 lbs/23 kg) or an extra piece, but this is less common on short-haul domestic hops.

Excess Baggage Fees

If your luggage exceeds the weight or piece limit included in your fare, excess baggage fees will apply. These fees are usually charged per pound or per additional bag and can be paid at the airport counter. Travelers moving between shopping hubs like Merida and Guatemala should be mindful that space on regional planes is prioritized for passenger bags; in rare cases of full capacity, excess baggage might be transported on the next available flight.

Special Items: Sports Equipment and Instruments

Given the popularity of the region for adventure tourism, TAG Airlines frequently handles special equipment.

• Sports Equipment: If you are traveling to Roatan for diving or snorkeling, be aware that sports equipment (golf bags, diving gear, bicycles) is considered special baggage. It usually incurs an additional handling fee and must be properly packed to prevent damage.
• Musical Instruments: Small instruments may be carried on board if they fit in the overhead bin or under the seat. Larger instruments must be checked or, in some cases, may require purchasing an extra seat.
• Advance Notice: It is highly recommended to contact the airline at least 48 hours in advance if you plan to travel with bulky items to ensure there is sufficient cargo space.

Restricted and Prohibited Items

To ensure safety, TAG Airlines enforces standard international regulations regarding dangerous goods.

• Prohibited: Explosives, compressed gases, flammable liquids, and sharp objects are strictly forbidden in carry-on luggage.
• Lithium Batteries: Spare lithium batteries and power banks must be packed in your carry-on baggage and never in checked luggage.
• Liquids (International): For international flights, the 3-1-1 rule applies to liquids in carry-on bags (containers max 100ml, all fitting in a clear 1-liter bag).

Tips for Packing Efficiently

To make your travel experience with TAG Airlines as stress-free as possible, consider the following tips:

• Use Soft-Sided Luggage: Soft duffel bags or backpacks are easier to stow in the cargo holds of smaller regional planes than rigid hard-shell suitcases.
• Pack Essentials in Carry-on: Always keep travel documents, medications, and valuables in your personal item.
• Weigh Before You Go: Since the standard limit of 35 lbs is lower than the 50 lbs typical of long-haul carriers, weighing your bags at home can save you from paying unexpected fees at the airport.

Traveling with Pets on TAG Airlines

Transportes Aereos Guatemaltecos (TAG Airlines) understands that pets are cherished family members and strives to accommodate them on their journeys across the Maya world. While the airline generally welcomes dogs and cats, the specific fleet capabilities—ranging from smaller propeller planes to larger jets—mean that space is limited and strict regulations apply to ensure the safety and comfort of all passengers and animals.

Transport Options

Depending on the size of your pet and the aircraft operating your route, there are three ways to transport your animal companions. It is essential to verify the specific aircraft type for your flight, as capacity varies significantly between a Cessna Grand Caravan and an Embraer jet.

In Cabin (Carry-on)

Small pets can travel with you in the passenger cabin, provided they remain in their carrier for the entire duration of the flight.

• Carrier Dimensions: The carrier must be soft-sided and fit completely under the seat in front of you; typical maximum dimensions are approximately 16 x 12 x 8 inches (40 x 30 x 20 cm).
• Weight Limit: The combined weight of the pet and the carrier usually must not exceed 20 lbs (approx. 9 kg), though this may be lower on smaller aircraft.
• Allowed Pets: Generally limited to domesticated dogs and cats.
• Pet Age: Animals must typically be at least 8 weeks old (sometimes older for international travel).
• Limit: Usually one pet per passenger and a limited number of pets allowed in the cabin per flight.

In Cargo Hold (Checked Baggage)

Larger animals that exceed the cabin weight limits can travel in the cargo hold as checked baggage on compatible aircraft.

• Container Requirements: Pets must be in an IATA-approved rigid plastic or fiberglass crate with secure locking mechanisms and proper ventilation on all four sides.
• Space Requirements: The animal must be able to stand up, turn around, and lie down comfortably within the crate.
• Temperature Safety: Travel may be restricted if extreme temperatures are forecast at departure or arrival airports, such as Guatemala City or Flores.
• Documentation: A "Live Animal" label and passenger contact details must be affixed to the crate.

As Cargo

For very large animals or when the pet is traveling unaccompanied, they must be transported via the dedicated cargo service.

• Requirement: Mandatory for animals and crates that exceed the weight/size limits for checked baggage (often over 100 lbs/45 kg).
• Booking: Must be arranged through the TAG Airlines Cargo department separately from passenger tickets.
• Procedure: Requires dropping off the animal at the cargo terminal well in advance of the flight time.

Required Documentation

Travel documents are critical, especially for international flights between countries like Guatemala, Honduras, and Mexico. Missing paperwork will result in denied boarding.

• Veterinary Passport: An up-to-date record of the pet's health history.
• Health Certificate: A veterinary certificate of good health issued typically within 10 to 30 days of travel (requirements vary by destination).
• Vaccination Card: Proof of current vaccinations, specifically Rabies (administered at least 30 days prior to travel) and Distemper.
• International Certificates: For flights to destinations like Belize City or Merida, specific import permits (e.g., BAHA permit for Belize) are strictly required.
• Deworming Record: Proof of internal and external parasite treatment is often requested.

Service Costs

Transporting a pet incurs an additional fee, which is paid at the airport counter. Prices are subject to change and vary based on the route and weight.

• In-Cabin Fee: Approximately $50 - $75 USD per segment for domestic or short regional flights.
• Cargo Hold Fee: Approximately $100 - $150 USD per crate, depending on size and total weight.
• Payment: Fees are generally collected during check-in; it is advisable to carry cash or a credit card.

Preparation Tips

To ensure a smooth journey for your pet, consider these preparation steps:

• Acclimatization: Let your pet get used to their carrier or crate several days before the trip to reduce anxiety.
• Feeding: Feed your pet a light meal about 4-6 hours before the flight; offer water right up until departure but avoid overfilling the stomach.
• Exercise: Take your dog for a long walk before heading to the airport to help them rest during the flight.
• Identification: Ensure the pet wears a collar with an ID tag containing your name and phone number (a temporary travel tag is also recommended).

Restrictions

For safety reasons, TAG Airlines enforces certain restrictions on animal transport.

• Brachycephalic Breeds: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Persians) are often restricted from the cargo hold due to respiratory risks.
• Prohibited Animals: Wild animals, rodents, reptiles, and aggressive breeds are generally not permitted.
• Service Animals: Trained service dogs usually travel free of charge in the cabin but require prior notification and specific documentation.
• Sedation: The airline generally advises against sedating pets as it can cause health issues at high altitudes; consult your veterinarian.

Important: Space for pets is extremely limited on regional aircraft. We strongly recommend contacting TAG Airlines directly at least 48 hours before your flight to reserve a spot for your pet. Arriving at the airport without a reservation may result in your pet being unable to travel.

Loyalty Program Overview

Transportes Aereos Guatemaltecos (TAG Airlines) currently operates as a boutique regional carrier focused on high-frequency point-to-point service rather than a traditional legacy airline model. As of now, the airline does not offer a standalone frequent flyer program with mileage accrual or elite status tiers. Instead of collecting miles, the airline prioritizes simplified fare structures and consistent, personalized service for all travelers exploring the Maya world.

Membership Status and Recognition

Since there is no multi-tiered loyalty scheme, every passenger enjoys the airline's standard high level of care. The experience is streamlined for efficiency and regional convenience.

• Standard Traveler: Access to all regional routes, complimentary snacks/beverages on select flights, and personalized attention from ground staff.
• Corporate Clients: Business travelers may access specific benefits through corporate agreements managed directly with the airline's sales department.

Earning Points and Rewards

While you cannot earn "TAG Miles" directly, savvy travelers can still leverage third-party programs to get value from their flights.

• Online Travel Agencies (OTAs): Bookings made via major platforms like Expedia or Orbitz may earn rewards (e.g., One Key™ Cash) depending on the booking channel.
• Credit Card Points: Use a general travel rewards credit card (Visa, Mastercard, Amex) to pay for tickets and earn points on the spend.
• Partner Codeshares: If your flight is booked as a codeshare under a partner airline's flight number (e.g., Iberia), you may be eligible to earn points with that partner's program, subject to their specific fare rules.

Redeeming Rewards

Redemption options are indirect and rely on the flexible travel rewards earned through financial institutions or booking platforms.

• Credit Card Portals: Use "Pay with Points" features in credit card travel portals (like Chase Ultimate Rewards or Amex Membership Rewards) to cover the cost of TAG Airlines tickets.
• OTA Rewards: Redeem accumulated cash rewards or points from online travel agencies to discount your booking.
• No Direct Awards: There is currently no option to book "award seats" directly through the TAG Airlines website using airline miles.

Alliance and Partnerships

TAG Airlines operates independently and is not a member of global alliances like Star Alliance, SkyTeam, or oneworld. However, it maintains strategic regional partnerships to enhance connectivity.

• Alliance Status: Independent Regional Carrier
• Key Partners: CM Airlines (Honduras) and interline agreements with select international carriers like Iberia (Spain).

How to Join

Because there is no frequent flyer club to join, there are no registration forms or membership numbers to manage.

• Immediate Access: Simply book your ticket and fly; no signup is required.
• Corporate Accounts: Companies wishing to establish a corporate relationship should contact the sales team in Guatemala City directly.

Service Classes and Cabins

Transportes Aereos Guatemaltecos (TAG Airlines) operates as a regional carrier with a fleet primarily composed of turboprops and regional jets, such as the Saab 340 and Embraer 145. Due to the short duration of most flights and the size of the aircraft, the airline generally offers a single-class Economy configuration. The focus is on efficiency and providing essential connectivity rather than luxury amenities found on long-haul wide-body aircraft.

While there is typically no separate Business or First Class cabin, passengers can choose from different fare families (such as Light, Flex, or Plus) when booking. These fare categories determine baggage allowances, ticket flexibility, and priority boarding privileges, allowing travelers to customize their experience based on their needs.

Seat Configurations and Comfort

The seating arrangement on TAG Airlines depends on the specific aircraft operating the route:

• Embraer Jets: These aircraft usually feature a 1-2 seating configuration. This layout is popular with solo travelers as the single seats on the left side of the aisle offer both a window and direct aisle access (no middle seat).
• Saab 340 / Turboprops: Typically configured in a 1-2 layout as well, maximizing cabin width for passenger comfort.
• Cessna Grand Caravan: Used for shorter, more remote routes, these offer a more intimate, private plane-like feel with limited seating.

Legroom is standard for regional flights. While not expansive, it is generally sufficient for the short hops between Guatemala City and destinations like Flores or Belize City, which often last less than an hour.

In-Flight Dining and Beverages

Given the short flight times, meal services are modest. On most scheduled international and domestic routes, passengers are treated to a complimentary beverage service, which may include water, sodas, or juices. A light snack, such as chips, cookies, or peanuts, is also commonly provided. There is usually no full meal service or hot food available, so passengers traveling during meal times may want to eat beforehand.

Entertainment and Connectivity

Travelers should be aware that TAG Airlines aircraft do not feature seatback entertainment screens or Wi-Fi connectivity. The airline encourages a "digital detox" approach during the short flights. The real entertainment often lies outside the window, as flights over the region offer stunning aerial views of volcanoes, lush jungles, and the Caribbean Sea—particularly on approaches to Roatan or over the Mayan ruins near Flores.

It is recommended that passengers download movies, music, or e-books to their personal devices prior to boarding if they require entertainment.

Special Services

TAG Airlines provides essential assistance to ensure travel is accessible to everyone:

• Passengers with Reduced Mobility: Wheelchair assistance is available at airports. However, due to the absence of jet bridges for smaller aircraft (which use stairs), passengers must be able to ascend and descend steps with assistance or be carried via an aisle chair if available. It is critical to notify the airline 48 hours in advance.
• Families and Children: Infants (under 2 years) can travel on a parent's lap for a reduced fee. For older children, the airline offers Unaccompanied Minor (UM) services for a fee, ensuring supervision from check-in to the handover at the destination.
• Expectant Mothers: Women up to 30 weeks of pregnancy can travel without restrictions. Between 30 and 35 weeks, a medical certificate is required. Travel is generally not permitted after 36 weeks.

Network Overview

Transportes Aereos Guatemaltecos (TAG Airlines) operates a specialized route network centered around its primary hub in Guatemala City. The airline focuses on connecting key business and tourism destinations within the "Mundo Maya" (Maya World), offering essential links between Guatemala, Belize, Honduras, and Southern Mexico. By utilizing a fleet suited for regional airports, the carrier provides access to locations that are often difficult to reach via long overland journeys.

Domestic Destinations

Within Guatemala, the airline's most frequent and popular service is the connection between the capital and Flores. This route is vital for tourism, serving as the primary gateway for visitors wishing to explore the ancient Mayan ruins of Tikal. Additionally, the airline maintains scheduled services to the Caribbean coastal city of Puerto Barrios, facilitating travel to the country's eastern commercial ports and natural attractions.

International Connections

Beyond domestic borders, TAG Airlines strengthens regional connectivity with scheduled flights to neighboring countries. Travelers can fly directly to Belize City, a major hub for accessing the barrier reef and offshore cayes. In Honduras, the network includes the industrial center of San Pedro Sula and the renowned island destination of Roatan, famous for its diving and pristine beaches. The airline also extends its reach into Mexico, serving the cultural and historical city of Merida in the Yucatan Peninsula.

Key Routes

Based on flight frequency, the following destinations represent the core of the airline's scheduled operations:

• Guatemala: Flores, Puerto Barrios
• Belize: Belize City
• Honduras: San Pedro Sula, Roatan
• Mexico: Merida

Planning a trip across Central America with Transportes Aereos Guatemaltecos (also known as TAG Airlines) can be a seamless experience with a few strategic preparations. As a key regional carrier based in Guatemala City, they connect travelers to major historical and leisure destinations. Here are some practical tips to help you secure the best fares and enjoy a smooth journey.

Booking and Deals
To find the most competitive rates, it is advisable to book your tickets at least 2 to 3 weeks in advance. Last-minute fares can be significantly higher, especially during peak tourist seasons like Easter or the winter holidays. Keep an eye out for promotional offers on popular routes, such as flights to Belize City or Merida, by subscribing to the airline's newsletter or following their official social media channels, where flash sales are often announced.

Check-in and Documentation
Leveraging online check-in is highly recommended to save time at the airport. This service typically opens 24 hours before departure, allowing you to secure your boarding pass digitally or print it at home. Since many of TAG's flights involve international border crossings—for example, flying from Roatan back to the hub—ensure all your travel documents and visas are in order before arriving at the counter.

Seat Selection
Given the scenic nature of the region, choosing your seat in advance is worth the effort. A window seat offers spectacular views of volcanic landscapes and lush jungles, particularly on flights to destinations like Flores. Be aware that seat selection might carry a small additional fee depending on your fare class, but the aerial perspective of the Maya world is often worth the cost.

Insurance and Mobile Tools
We strongly suggest purchasing comprehensive travel insurance that covers flight delays or cancellations. While the airline operates efficiently, regional weather in the tropics can sometimes affect schedules. Additionally, utilize the carrier's mobile-optimized website or app to track your flight status in real-time and manage your itinerary on the go, ensuring you stay informed about any changes to your departure.

Founding and Early Years

Transportes Aereos Guatemaltecos, known today as TAG Airlines, holds the distinction of being the oldest active airline in Guatemala. Founded in 1961, the company began as a family-owned enterprise driven by a vision to connect the rugged and diverse landscapes of the country. In its early days, the airline focused primarily on cargo transport and charter services, playing a crucial role in delivering supplies to remote areas where road infrastructure was limited or non-existent.

From Cargo to Commercial Aviation

For several decades, the airline operated quietly as a vital utility service. However, a significant shift occurred as Guatemala's tourism industry began to blossom. Recognizing the growing demand for reliable travel to the country's archaeological treasures, the company pivoted toward scheduled commercial passenger service. This transition marked a new era, with the airline positioning itself as the premier bridge between the capital and the Petén region, home to the majestic Mayan ruins of Tikal.

Fleet Evolution and Modernization

The airline's growth has been mirrored by the steady evolution of its fleet. Starting with small propeller aircraft like Cessnas, which were ideal for short airstrips, the carrier gradually upgraded its capabilities to meet international standards. A major milestone in this modernization was the introduction of Saab 340 aircraft, which offered greater passenger comfort and speed. In recent years, the airline has further expanded its horizons by adding Embraer regional jets to its lineup. This strategic upgrade has allowed for faster connections and extended range, enabling direct flights to destinations beyond Guatemala's borders.

Regional Expansion and New Routes

As the "Flag Carrier of Guatemala" in spirit and operation, TAG Airlines has aggressively expanded its route network to connect the wider "Mundo Maya" (Maya World). The airline moved beyond domestic borders to establish regular services to key neighboring hubs. Significant route launches included direct connections to Belize City and the popular island destination of Roatan in Honduras. More recently, the carrier strengthened its footprint in Mexico by launching flights to Merida, facilitating a seamless cultural exchange across the Yucatan Peninsula.

Modern Developments and Safety Recognition

Today, the airline stands as a modern pillar of Central American aviation. A testament to its commitment to operational excellence was achieving the IATA Operational Safety Audit (IOSA) certification, a globally recognized benchmark for airline safety management. This achievement, coupled with a fresh rebranding effort, has solidified its reputation among international travelers. Through strategic partnerships and a focus on connecting Guatemala City with the rest of the region, the company continues to innovate, ensuring that the legacy established in 1961 adapts to the needs of the 21st-century traveler.