Zambia Airways

Zambia Airways is more than just an airline; it is a reborn symbol of national pride and the "New Wings of Africa". As the result of a strategic partnership between the country's government and one of the leaders in global aviation, this carrier strives to make the skies over Southern Africa accessible and comfortable for every traveller. Flying with Zambia Airways is an opportunity to experience true Zambian hospitality and begin your introduction to the region's culture before you even land.

History and Mission

Modern Zambia Airways commenced its operational activities in December 2021, becoming the successor to the former national carrier. The company was established as a joint venture between the Industrial Development Corporation (IDC) of Zambia and Ethiopian Airlines — Africa's largest aviation group. The airline's mission is to facilitate regional integration and tourism development by connecting Zambia with key destinations across the continent. The slogan "The New Wings of Africa" reflects the company's ambitions to become a leading player in the region.

Route Network and Key Destinations

Based in the capital, the airline offers convenient connections for business trips and tourist visits. Domestic flights connect the main hub with the industrial centre of Ndola and the country's tourism capital — the city of Livingstone, which serves as the gateway to the famous Victoria Falls. On the international stage, the carrier is actively expanding its presence in neighbouring countries, operating regular flights to Johannesburg (South Africa) and Harare (Zimbabwe). Additionally, important East African destinations such as Dar es Salaam and Nairobi are gradually being included in the route network.

Fleet and Service

The company's fleet consists of modern and reliable aircraft adapted for regional conditions. The core of the fleet comprises De Havilland Dash 8-400 (Q400) turboprop aircraft, known for their efficiency on short distances, as well as Boeing 737 jetliners for longer routes. Passengers are offered service in Economy and Business classes, where special attention is paid to comfort and the quality of onboard catering.

Safety and Standards

Safety is the absolute priority for Zambia Airways. Thanks to its strategic partnership with Ethiopian Airlines, the company has adopted the highest standards of technical maintenance and crew training. Pilots and technical staff undergo training in accordance with international requirements, ensuring reliability and peace of mind for passengers during every flight.

Getting in touch with Zambia Airways is quite simple, regardless of whether you are already in Zambia or just planning your journey from abroad. The airline is actively developing its communication channels, offering passenger support via the call centre, email, and sales offices at key airports within the country.

Official Website

For ticket purchases, booking management, and obtaining up-to-date flight information, we recommend using the airline's official website: www.zambia-airways.com

Contact Details

• Customer Support (Call Centre): +260 211 431 500
• WhatsApp (text messages only): +260 763 886 511
• Reservations and General Enquiries: +260 211 431 500
• Email: reservations@zambiaairways.co.zm
• Mobile App: Zambia Airways (available for download on Google Play and App Store)

Social Media

Follow the airline's news and special offers on social media:

• Facebook
• Twitter (X)
• Instagram
• LinkedIn
• YouTube

Local Offices and Representatives

If you require a personal consultation, you can visit the airline's offices in the following locations:

• Lusaka (Head Office): Kenneth Kaunda International Airport
• Lusaka (Sales Office): East Park Mall, 1st Floor (next to Stanbic Bank)
• Ndola: Simon Mwansa Kapwepwe International Airport, Tel: +260 766 733 032
• Livingstone: Harry Mwaanga Nkumbula International Airport, Tel: +260 766 733 483
• Solwezi: Solwezi Airport, Tel: +260 766 733 080
• Johannesburg (South Africa): Aviareps Office, Tel: +27 11 783 1181

Emergency Support

In case of urgent matters related to flight cancellations or delays, it is recommended to call the main call centre number. Please note that office opening hours may vary, so we advise checking the current operating hours on the official website or by phone before visiting.

Proper baggage preparation is the key to a stress-free start to your journey. Zambia Airways (ZN) strives to ensure passenger comfort by offering transparent and clear rules for transporting luggage. Whether you are flying a domestic route to Ndola or embarking on an international trip, knowing the baggage allowance will help avoid unnecessary hassle and extra charges at the airport.

Cabin Baggage: Essentials Always at Hand

Zambia Airways allows passengers to take items needed during the flight into the cabin. Cabin baggage allowances depend on the class of service, but the general principles remain standard for modern aviation.

• Economy Class: Passengers may carry one piece of cabin baggage weighing up to 7 kg free of charge. This is sufficient for a small suitcase or backpack with personal items.
• Business Class: Travellers who have chosen enhanced comfort typically have an increased allowance — up to two pieces of cabin baggage with a total weight of up to 10 kg (recommended to verify on your ticket).
• Personal Items: In addition to the main bag, you are permitted to carry a small handbag, laptop bag, camera, or document folder.

Checked Baggage

The airline applies the Piece Concept for baggage transport, which is convenient and familiar to many international tourists. Allowances depend on the route and fare, so always check the information on your itinerary receipt.

• Domestic Flights: For example, when flying to Livingstone, Economy Class passengers are usually entitled to one piece of baggage weighing up to 23 kg.
• International and Regional Flights: For flights to cities such as Johannesburg or Harare, allowances may be higher. In Economy Class, this is typically two pieces of 23 kg each, allowing you to take everything necessary for a long trip or bring back souvenirs.
• Business Class: Passengers are provided with more generous limits — usually two pieces weighing up to 32 kg each or three pieces of 23 kg.

Excess Baggage

If your items exceed the established limits in weight or quantity, an additional fee will apply. Excess Baggage rates are calculated either per extra kilogram or per additional piece of luggage. We recommend paying for extra baggage in advance via sales offices or the call centre, as payment directly at the check-in counter at the Lusaka hub or other departure points will be significantly more expensive.

Sports Equipment and Musical Instruments

Outdoor enthusiasts and musicians can transport their equipment on Zambia Airways flights. Skis, golf equipment, bicycles, or large musical instruments (e.g., cellos) are transported for a separate fee if they do not fit within the standard baggage allowance. You must notify the airline about transporting such items no later than 24-48 hours before departure to guarantee space in the cargo hold.

Prohibited and Restricted Items

For safety reasons, there are strict restrictions on the transport of certain items. Before packing your suitcases, ensure they do not contain prohibited items.

• Strictly Prohibited: Explosives, flammable liquids, compressed gases, toxic substances, and fireworks.
• Cabin Baggage Only: Lithium batteries, power banks, and electronic cigarettes must be kept with you in the cabin. Checking them into the hold is prohibited due to fire risk.
• Liquid Restrictions: In cabin baggage, liquids, gels, and aerosols must be in containers of no more than 100 ml each, packed in a transparent resealable bag.

Tips for Efficient Packing

To ensure your journey, whether a short visit to Dar es Salaam or a trip to Nairobi, goes smoothly, follow these simple recommendations:

1. Weigh baggage at home: Use household scales to ensure you stay within the 23 kg limit. This saves time and stress at check-in.
2. Labelling: Be sure to attach a tag with your name, phone number, and email address to each suitcase. It is also useful to place a sheet with contact details inside the luggage.
3. Valuables: Always carry money, documents, jewellery, and important medication in your cabin baggage. The airline is not liable for valuable items checked into the hold.
4. Protection: Using protective covers or wrapping will help preserve the appearance of your suitcase and protect it from minor damage and dirt during transport.

Travelling with a pet requires careful preparation, and Zambia Airways (ZN) aims to make this process as transparent as possible. The airline understands the importance of your four-legged friends' comfort and offers options for their transport on both domestic and international routes. To ensure a smooth flight, it is important to familiarise yourself with the rules and book a space for your animal in advance.

Transport Options

In the Cabin (Cabin Baggage)

This option is suitable for small pets that can fly next to you. The service is available on most flights, for example, when flying to Lusaka, but the number of spaces is limited.

• Carrier Dimensions: Typically must not exceed 55×40×20 cm (to fit under the seat).
• Maximum Weight: Up to 8 kg including the container (weight may vary, please verify when booking).
• Permitted Animals: Domestic cats and small dogs only.
• Carrier Requirements: Soft or hard-sided, with good ventilation and a waterproof bottom.
• Limit per Passenger: Generally, one carrier per passenger.

In the Hold (Checked Baggage)

If your pet weighs more than the cabin limit, it will travel in a specially equipped cargo hold where the necessary temperature and pressure are maintained.

• Container Requirements: Rigid plastic box complying with IATA standards, with a secure lock.
• Animal Comfort: The pet must be able to stand up fully, turn around, and lie down.
• Weight Restrictions: Maximum weight of the container with the animal is usually up to 32 kg (up to 45 kg on some routes).
• Preparation: The bottom of the container must be lined with absorbent material; wheels (if any) must be removed.

As Cargo

For large breeds or special cases (e.g., travel without the owner), transport via the cargo terminal is used.

• When Required: If the weight of the animal with the cage exceeds the allowable limit for checked baggage.
• Procedure: Arranged through the Zambia Airways Cargo department; a separate air waybill is required.
• Special Requirements: Reinforced cages for large dogs; handing over the animal several hours before departure.

Necessary Documents

The document package depends on the route. For flights to Johannesburg or other international destinations, requirements are stricter than for domestic flights to Ndola.

• Veterinary Passport: International standard with microchip details.
• Health Certificate: Form issued by a veterinarian (usually valid for 3–10 days before departure).
• Vaccinations: Valid rabies vaccination (administered not less than 30 days and not more than a year before the trip).
• Import/Export Permits: Required for crossing borders (e.g., when flying to Zimbabwe or Tanzania).

Service Costs

Pet transport is not included in the free baggage allowance and is charged separately. Prices are indicative and depend on the destination.

• In the Cabin: Fixed fee (e.g., from $50 per segment on international flights).
• In the Hold: Calculation is usually based on weight or charged as an additional piece of baggage (from $75–100).
• Domestic Flights: Tariffs on routes like Livingstone – Lusaka are generally lower than international ones.

Preparation Tips

• Cage Acclimatisation: Allow the animal to get used to the carrier several days before the flight.
• Feeding: Do not feed the pet a heavy meal less than 4 hours before departure to avoid motion sickness.
• Reducing Stress: Place a familiar item with your scent in the cage; sedatives should only be given on a vet's recommendation.
• Check-in: Arrive at the airport early (at least 3 hours before), as document processing takes time.

Restrictions

• Prohibited Breeds: The airline may refuse to transport brachycephalic dogs (pugs, bulldogs) due to the risk of respiratory problems.
• Age: Puppies and kittens under 3-4 months are usually not permitted for transport.
• Aggressive Behaviour: Animals showing aggression may be denied boarding even with a booking.
• Exceptions: Service dogs and guide dogs are transported free of charge in the cabin (advance notification and muzzle required).

Important: Aviation transport rules and veterinary requirements of countries (e.g., Kenya or Tanzania) may change. We strongly recommend contacting the Zambia Airways call centre immediately after purchasing a ticket to confirm the possibility of transporting your pet.

Loyalty Programme

For frequent flyers, Zambia Airways opens access to one of the most developed bonus systems on the continent — the ShebaMiles programme. Thanks to the strategic partnership with Ethiopian Airlines, clients of the Zambian carrier can enjoy the benefits of a global network, accumulating miles not only on domestic routes but also during travel around the world.

Membership Tiers and Privileges

The more you fly, the higher your status becomes. The programme includes four tiers, each unlocking new opportunities for comfortable travel:

• Blue (Base): Assigned immediately upon registration, allowing you to accumulate miles for every flight.
• Silver: Grants priority on the waiting list and additional bonus miles for every flight.
• Gold: Opens access to business lounges, priority boarding, check-in at Business Class counters, and an additional baggage allowance.
• Platinum: Guarantees a seat on the flight even when fully booked (with 24 hours' notice) and provides the highest priority service.

How to Earn Miles

The points accumulation system is simple and transparent, covering both flights and ground services:

• Flights with Zambia Airways and Ethiopian Airlines (number of miles depends on distance and booking class).
• Travel on flights of all member airlines of the global Star Alliance network.
• Hotel bookings through partner networks and car rental services.
• Everyday spending when using co-branded credit cards from partner banks.

How to Spend Miles

ShebaMiles are a universal currency for travellers, which can be exchanged for real services:

• Issuing free Award Tickets to any destination in the route network.
• Upgrading class of service from Economy to Business Class.
• Paying for excess baggage with accumulated miles.
• Participating in exclusive auctions and exchanging miles for goods from programme partners.

Global Alliance

The ShebaMiles membership status is integrated into the Star Alliance system — the largest aviation alliance in the world. This means your privileges (especially at Gold and Platinum levels) are recognised and valid on flights of giants such as:

• Lufthansa
• Turkish Airlines
• United Airlines
• South African Airways and many others.

How to Join the Programme

Becoming a member is completely free and takes just a few minutes. To do so, simply fill out the registration form on the airline's official website or download the mobile app. After registration, you will immediately receive a digital membership number, which must be quoted when booking tickets, whether for a flight to Lusaka or an international journey.

Travelling with Zambia Airways combines modern service with sincere African hospitality. Regardless of the flight duration, the airline strives to ensure maximum comfort and safety for passengers. On board, you will be welcomed by professional flight attendants ready to assist with any queries, so you can relax and enjoy the views of Africa.

Travel Classes

The airline's fleet is configured to meet the needs of both business travellers and tourists. Currently, Zambia Airways offers two main classes of service:

• Economy Class: The ideal solution for short regional flights, for example, to Ndola. Cabins are equipped with ergonomic seats with ample legroom, ensuring comfort even on fully booked flights. Passengers have access to a standard range of services and attentive care.
• Business Class: For those who value privacy and enhanced comfort. Business Class passengers enjoy priority check-in and boarding, an increased baggage allowance, and access to business lounges at the hub airport — Lusaka. In flight, they are offered wider seats (especially on Boeing 737 aircraft), welcome drinks, and personalised service.

Food and Beverages

Zambia Airways takes pride in its onboard menu, which varies depending on the time of day and flight duration. The airline aims to introduce guests to local flavours while maintaining international standards.

• On Short Flights: On domestic routes, such as the flight to Livingstone, passengers are usually offered light snacks (sandwiches, pastries) and a choice of refreshing or hot beverages.
• On Regional Flights: During longer flights, for example, to Johannesburg or Harare, the service includes hot meals. Business Class passengers can expect an expanded menu of several courses served on porcelain tableware, as well as a selection of premium beverages.

In-flight Entertainment and Amenities

Since most flights are regional and short-haul, individual multimedia screens are not provided on board the aircraft (especially the Q400 turboprops). However, you will not be bored:

• In-flight Magazine: In the seat pocket, you will find the latest issue of the airline's magazine, featuring stories about Zambian culture, tourism updates, and the route network.
• Window Views: The main entertainment is the stunning panoramas of African landscapes. On approach to Victoria Falls or flying over the savannah, views open up that are impossible to see from the ground.

Travelling with Children

Zambia Airways happily welcomes young travellers on board. For infants (under 2 years), special safety belts are provided that attach to the parent's belt. If you are sending a child to travel alone (e.g., to relatives in Dar es Salaam or Nairobi), the airline provides an Unaccompanied Minor service. Staff will take care of the child from the check-in counter until handover to the designated person at the arrival airport.

Passengers with Reduced Mobility

The airline strives to make air travel accessible to everyone. Passengers with reduced mobility can request assistance with boarding and disembarking, as well as the provision of a wheelchair. It is important to notify the airline of such needs at least 48 hours before departure so that staff can prepare all necessary equipment for a comfortable and safe journey.

Zambia Airways is actively developing its flight map, ensuring reliable connections between key Zambian cities and important regional centres in Africa. The main transit hub is the capital's airport in the city of Lusaka, from where travellers can comfortably reach popular tourist spots and business capitals of neighbouring states.

Planning a trip with Zambia Airways is a simple and straightforward process, but knowing a few nuances will help you save money and make your flight as comfortable as possible. We have gathered useful recommendations for you to use when preparing for travel to Lusaka or other cities in the route network.

Best Time to Book

To get the best fares, try to plan your trip in advance. For international flights, such as trips to Johannesburg or Harare, the optimal time to purchase tickets is 3–4 weeks before departure. For domestic destinations, for example to Ndola, prices often remain affordable even 2 weeks prior, but demand rises sharply during holidays and vacation seasons.

How to Find Discounts and Promotions

Zambia Airways periodically holds sales coinciding with national holidays or the launch of new routes. To ensure you don't miss special offers:

• Subscribe to the newsletter on the airline's official website.
• Follow the carrier's pages on social media, where promo codes are often published.
• Check prices in the middle of the week (Tuesday or Wednesday) — fares are often lower on these days than on weekends.

Online Check-in: Save Time

We strongly recommend using the Web Check-in service. It opens 24 hours before and closes 2 hours prior to departure. This allows you to select a convenient seat in the cabin in advance and avoid queues at the airport, especially if departing from the main hub in Lusaka.

Tips on Seat Selection

Seat selection depends on the purpose of your trip and personal preferences:

• For Scenic Views: If you are flying to the tourism capital Livingstone, be sure to choose a Window Seat. The view of the Victoria Falls surroundings and the Zambezi River upon approach is simply unforgettable.
• For Quick Exit: Business travellers heading to Nairobi or an important meeting in Dar es Salaam are better off choosing seats in the front of the cabin (or Aisle Seats) to be the first to disembark after landing.

Mobile App

Install the official Zambia Airways app on your smartphone. It is your digital assistant that allows you to:

• Book and pay for tickets in a few clicks.
• Store your boarding pass electronically (no need to print it).
• Receive real-time notifications about flight status, delays, or gate changes.
• Check your mileage balance in the loyalty programme.

Travel Insurance

Although Zambia is a welcoming country, having travel insurance is a mandatory condition for a peaceful holiday. When booking tickets (especially for international flights), we recommend taking out a policy covering medical expenses, flight cancellation, and lost luggage. This is a small investment that will protect you from unforeseen situations while away from home.

Transfers and Connections

If your route involves a transfer in Lusaka, allow at least 2 hours for the connection. Although the airport is compact and convenient, the extra time will allow you to calmly complete all formalities and transfer luggage, especially if you are flying with different airlines.

The history of Zambia Airways is an inspiring story of the revival of a national symbol and the country's aspiration to reclaim its status as a key aviation hub in Southern Africa. The airline's journey is divided into two significant eras: the "golden age" of the classic carrier and the modern stage, which began thanks to a strategic international partnership.

Founding and Early Years

Originally, the airline was founded in 1964, shortly after Zambia gained independence. At that time, it separated from Central African Airways and quickly became the pride of the nation. For several decades, the "Flying Eagle" (the symbol on the aircraft tail) connected the country not only with its continental neighbours but also with major global capitals in Europe and Asia. However, in 1994, due to economic reasons, the historic company ceased operations. The skies over Zambia remained without a national wing for many years.

Revival: A New Era

The decision to revive the national carrier was made by the government in 2014, but realising this ambitious project required careful preparation. A key moment was the signing of an agreement between the Industrial Development Corporation (IDC) of Zambia and Ethiopian Airlines — Africa's most successful aviation group. This strategic merger of resources and expertise allowed for the creation of the new Zambia Airways (ZN), combining local traditions of hospitality with international standards of safety and management.

Launch of Flights and Network Expansion

The official start of operational activities took place on 1 December 2021. The first flight departed from the base hub in the city of Lusaka to Ndola, marking the airline's return to the skies. From the early days of operation, the carrier focused on ensuring reliable connectivity within the country, linking the capital with the industrial centre of Ndola and the tourism gem — the city of Livingstone. Success in the domestic market allowed for a rapid transition to international expansion.

Fleet Evolution

The approach to forming the new airline's fleet is characterised by pragmatism and efficiency. At the start, the fleet consisted of reliable Bombardier Dash 8-400 (Q400) turboprop aircraft, ideally suited for short runways and regional routes. As passenger traffic grew and longer routes were opened, for example to Johannesburg, Boeing 737 jetliners were introduced into the fleet. This allowed for increased carrying capacity and improved comfort for Business Class passengers.

Modern Routes and Development

Today, Zambia Airways is actively strengthening its position in the SADC (Southern African Development Community) region. Besides frequent flights to South Africa, the airline has established regular connections with Zimbabwe, operating flights to Harare. The development strategy envisages transforming Lusaka into a convenient transit hub connecting the south of the continent with East Africa. As part of this plan, important destinations such as Dar es Salaam and the Kenyan capital Nairobi are being integrated into the route network.

Innovation and Digitalisation

Modern Zambia Airways places a bet on technology. Thanks to the partnership with Ethiopian Airlines, the company has implemented advanced booking and flight management systems. Passengers have access to online check-in, a convenient mobile app, and a loyalty programme integrated into global alliances. Special attention is paid to staff training: pilots and flight attendants undergo training at certified international centres, ensuring the highest level of safety on board.