Hazrat Shahjalal International Airport

Hazrat Shahjalal International Airport is not merely the main air gateway to Bangladesh, but also the starting point for exploring its colourful capital, the city of Dhaka. Located 17 km from the business centre, this airport is the largest in the country and plays a key role in connecting South Asia with the rest of the world. Following a recent massive expansion, it has transformed into a modern aviation hub, ready to offer travellers world-class service and a vivid first impression of the country.

The airport, bearing the name of one of the most revered Sufi saints, began its history in 1980. Today, it symbolises the dynamic development of Bangladesh, connecting the country with dozens of cities across Asia, the Middle East, and Europe.

Airport Features and Services

The airport's main pride is the new Terminal 3, which has recently become the primary hub for all international flights. Its opening marked a new era in the development of the country's air connectivity, increasing capacity and offering passengers the highest level of comfort. The older terminals, T1 and T2, are now gradually being repurposed to serve domestic and cargo operations. Inside the modern Terminal 3, you will find everything you need: spacious waiting areas, Duty Free shops, a variety of cafes and restaurants, currency exchange counters, as well as business lounges for premium class passengers. You can reach the centre of Dhaka by taxi or scheduled buses, with stops located at the terminal exit.

For your convenience, we have compiled key contact information for Hazrat Shahjalal International Airport (DAC) in Dhaka. Save these details to stay connected. We recommend checking official resources for the most up-to-date information before your trip.

• Official Website: The primary source for current information on flights, services, and regulations. Visit www.hsia.gov.bd for details.
• Help Desk Phone: For general enquiries, you can call: +880 2 8901500. A hotline is also available: +880 2 8901530.
• Airport Address: Airport Road, Kurmitola, Dhaka 1229, Bangladesh.
• Email: For official enquiries, you can use the Airport Director's email: director_hsia@caab.gov.bd.
• Social Media: The airport does not have unified, actively maintained social media accounts for immediate passenger support. The most reliable information is best obtained via the official website or by phone.
• Lost Luggage Information: Primarily, you should contact your airline's representative office. If luggage was lost within the terminal premises, you can contact the airport's Lost & Found service at: +880 170 997 1592.
• Passenger Support Contacts: For most questions, use the main help desk number. For specific issues related to your flight, tickets, or baggage, it is most effective to contact your airline directly.

Reaching Hazrat Shahjalal International Airport, the main aviation hub of Bangladesh, from the centre of Dhaka is possible in several ways. The airport is located approximately 17 kilometres north of the city's business districts, and the choice of transport will depend on your budget, time, and amount of luggage. Given Dhaka's notorious traffic, always allow extra time for the journey, especially during peak hours.

The most convenient and popular option for tourists is a taxi or ride-sharing service. You can use official taxis (yellow or black), but be sure to insist on using the meter or agree on the price in advance. It is much easier and often cheaper to book a car via mobile apps such as Uber or the local service Pathao. A trip from central areas like Gulshan or Banani will take from 45 minutes to one and a half hours depending on traffic jams and will cost approximately 500-800 Bangladeshi Taka. Many hotels also offer a transfer service, which is a reliable, albeit more expensive, choice.

For budget-conscious travellers, there are economical options. Local buses are the cheapest mode of transport, however, they are often overcrowded, and routes can be confusing for foreigners. This option is not recommended if you have a lot of luggage. Another popular form of transport is the motorised rickshaw, known here as CNG. A ride in one will be cheaper than a taxi, but it is crucial to agree on the fare before starting the journey. Please note that ordinary cycle rickshaws are not permitted on the main highways leading to the airport. The Airport Railway Station is also located near the airport, which is convenient for those arriving in the capital from other cities in the country by train.

Car rental in Dhaka is also possible, but services are typically provided with a driver. Self-driving is categorically not recommended for tourists due to the chaotic and unpredictable traffic conditions. You can book a car with a driver through local travel agencies or rental companies. If you still decide to come to the airport in your own or a rented vehicle, parking is available on the premises. Both short-term and long-term parking spaces are available, with costs depending on the duration of the stay.

Hazrat Shahjalal International Airport (DAC) in Dhaka consists of several terminals serving international and domestic flights. Currently, there are three main buildings operating at the airport: Terminals 1 and 2, combined in one block for international flights, the new modern Terminal 3, as well as a separate terminal for domestic airlines.

Terminals 1 and 2 historically serve as the main hub for all international flights. They are located in the same building: the arrivals area is on the ground floor, while the departures area, check-in counters, and passport control are on the first floor. Although this is the older part of the airport, it has all necessary amenities: Duty Free shops, cafes, and waiting lounges. Navigation between these two terminals is very simple, as they seamlessly flow into one another.

Terminal 3 is the newest and most modern airport building, opened for phased commissioning. It is designed to significantly increase capacity and improve passenger comfort. This terminal features spacious halls, modern design, and advanced service technologies. Most international airlines are gradually moving their flights to Terminal 3, so it is extremely important to check with your carrier in advance which terminal (old or new) your flight departs from.

The Domestic Terminal is located in a separate, more compact building. It serves all flights within Bangladesh. If you have a transfer from an international flight to a domestic one, allow extra time for the transfer between buildings.

For check-in and pre-flight screening on international flights, it is recommended to arrive at the airport at least 3 hours before departure. Queues can form in the older terminals during peak hours. Procedures in the new Terminal 3 generally proceed faster thanks to more thoughtful logistics. Always check the departure boards to find the correct check-in counter and boarding gate, and do not hesitate to ask airport staff for assistance.

The history of Hazrat Shahjalal International Airport, the main aviation hub of Bangladesh, is closely linked to the development of the country itself. Although the airport in its modern form was officially opened in 1980, its story began back in the 1960s when the decision was made to build a new capital airport to replace the old Tejgaon Airport. It was originally named "Dhaka International Airport".

Over time, the airport changed its name several times, reflecting important milestones in the nation's history. In 1983, it was renamed "Zia International Airport" in honour of former President Ziaur Rahman. It received its current name — Hazrat Shahjalal International Airport — in 2010. This name was given in honour of Shah Jalal, one of the most revered Sufi saints in the region's history, highlighting the cultural and spiritual heritage of the country.

Over the years, the airport has undergone several stages of expansion and modernisation. The original infrastructure, designed by French architects, included two main terminals and one VIP terminal. However, the most significant step in its development was the construction of the new third terminal, which began in the late 2010s. This ambitious project was intended to multiply the airport's capacity, bring it to a new level of comfort, and meet modern global standards.

Today, Hazrat Shahjalal Airport is not just a transport hub. It is a symbol of the growth and ambitions of Dhaka and the entire state. It serves the vast majority of international and domestic flights, acting as a key link connecting Bangladesh with the rest of the world, and the first place seen by millions of travellers arriving in this amazing country.

Hazrat Shahjalal International Airport offers passengers all necessary services for a comfortable wait for their flight. The terminals house various restaurants and cafes where you can try both local dishes and familiar international snacks. For shopping enthusiasts, there are stores, including Duty Free outlets, featuring a wide range of souvenirs, perfumes, and tobacco products.

For a more comfortable wait, passengers can utilise several premium lounges and VIP halls. They offer a secluded atmosphere, complimentary snacks and beverages, fresh newspapers, and comfortable seating. Free Wi-Fi is available throughout the airport, and special stations are provided for charging electronic devices. To handle financial matters, bank branches, currency exchange counters, and ATMs are available within the terminal building.

The airport cares for passengers with special needs. Mother and child rooms are equipped for travellers with children. In case of necessity, you can visit the 24-hour medical centre for first aid. Passengers with reduced mobility are provided with special assistance, including escort and wheelchairs, though it is recommended to book this service in advance through the airline.

For those needing rest between flights or before an early departure, several hotels of various price categories are located in the immediate vicinity of the airport. While dedicated conference halls within the airport itself may be limited, some business lounges offer basic facilities for work, such as access to computers and quiet zones for business discussions.

At Hazrat Shahjalal International Airport, travellers will find diverse dining options capable of satisfying both the desire for a quick snack before departure and the need for a full lunch or dinner. Catering establishments are located in various terminals, predominantly in the departure zones.

Most restaurants and cafes are located in the so-called airside zone, accessible after passing passport and customs control. The main outlets serving passengers of international and domestic flights are concentrated here. In the landside zone, before security control, the selection is more modest, yet one can still find cafes convenient for passing time while awaiting check-in.

For those wishing to enjoy local cuisine, the airport has restaurants offering traditional Bangladeshi dishes such as Biryani, various types of curry, and local snacks. This is an excellent opportunity to taste authentic flavours before departure. Alongside this, international coffee shop chains operate here, where you can order familiar coffee, sandwiches, and pastries. Such establishments are ideal for a quick bite.

Finding Halal food at Dhaka Airport is effortless, as this is the standard for most establishments in the country. Vegetarians also have options available, especially in restaurants offering local cuisine with a large selection of vegetable dishes. However, passengers with specific dietary requirements, such as gluten-free or vegan, are advised to check the ingredients directly with the staff. The price range in airport establishments is generally higher than the city average. Most cafes and restaurants in the international departure zone operate 24/7 or have extended opening hours to match flight schedules.

To ensure your journey through the main airport of Dhaka goes as smoothly as possible, several features should be taken into account. It is recommended to arrive at the airport at least 3-4 hours before an international flight and 2 hours before a domestic one. This will give you a sufficient buffer of time in case of queues at check-in and security control, which are not uncommon here. If possible, check in for your flight online — this helps save time at the airline counters.

When passing through security screening, be prepared to present electronic devices such as laptops and power banks for inspection. Rules for carrying liquids in hand luggage are standard: containers no larger than 100 ml, packed in a transparent bag. Regarding seat selection on the plane, if you value comfort, choose an aisle seat for freedom of movement, and if you want to enjoy the views during takeoff and landing — choose a window seat. When passing through customs control in Bangladesh, be prepared to declare large amounts of cash and expensive electronics.

For passengers with a transfer, it is important to follow the "Transit" signs immediately upon arrival. Find your next boarding gate number on the information boards, as it may change. In case of a flight delay, first contact your airline representative for the latest information. Enquire about the possibility of food or accommodation provision if a long wait is expected. There are cafes and shops in the terminal to help pass the time.

To save money, avoid exchanging large sums of currency at the airport — the rate here is generally less favourable. It is better to exchange a small amount for initial expenses and the rest in the city. Transport from the airport should also be planned in advance. Using taxi-hailing apps or pre-booking a transfer often proves more cost-effective and convenient than the services of private drivers at the terminal exit.