US-Bangla Airlines

US-Bangla Airlines has rapidly emerged as a premier choice for travelers in South Asia, bridging the gap between Bangladesh and key international destinations with remarkable efficiency. As the largest private airline in the country, it prides itself on delivering a seamless blend of reliability, modern comfort, and warm traditional hospitality. Whether you are commuting between domestic cities or flying to major hubs in the Middle East and Asia, this carrier focuses heavily on punctuality and superior service standards. With a consistently growing network and a steadfast commitment to excellence, US-Bangla Airlines continues to redefine the air travel experience for its passengers.

Since commencing operations, US-Bangla Airlines has established itself as a significant player in the aviation industry, driven by a mission to provide affordable yet premium air travel. The airline operates with a philosophy centered on safety first, followed closely by service quality. This dedication is reflected in their modern fleet, which includes robust Boeing 737-800 aircraft for regional routes, efficient ATR 72-600 planes for domestic connectivity, and wide-body Airbus A330 aircraft designed to serve high-demand international sectors comfortably.

Travelers choose US-Bangla for several key advantages:

• Strategic Connectivity: The airline offers comprehensive coverage across Bangladesh and frequent flights to popular international destinations, including major cities in the United Arab Emirates like Dubai, Sharjah, and Abu Dhabi.
• Award-Winning Service: Recognized for its impressive On-Time Performance (OTP), the carrier has received accolades for reliability and customer satisfaction within the domestic aviation sector.
• Safety and Standards: Adhering to strict international safety protocols, the airline invests heavily in maintenance and crew training to ensure a secure journey for every passenger.
• In-Flight Experience: Passengers enjoy complimentary catering on many routes, comfortable seating configurations, and a luggage policy designed to accommodate the needs of both business and leisure travelers.

Contact Information for US-Bangla Airlines in United Arab Emirates

Travelers in the United Arab Emirates can easily reach US-Bangla Airlines through their dedicated local offices in Dubai, Sharjah, and Abu Dhabi. Whether you need assistance with flight bookings, schedule changes, or baggage inquiries, the airline provides specific contact channels for each emirate to ensure prompt service.

For the most direct online services, including managing bookings and checking flight status, visit the official regional portal:

• Official Website: www.usbair.com

Customer Service & Booking Contacts

For immediate assistance within the UAE, use the following direct lines. It is recommended to contact the office closest to your location for the most relevant support.

• Official Website: www.usbair.com
• Dubai Customer Service: +971 4 546 3100 / +971 56 520 1883
• Sharjah Customer Service: +971 6 534 5381 / +971 56 520 1882
• Abu Dhabi Customer Service: +971 50 560 2368
• Email: info@usbair.com (General Enquiries)
• Mobile App: US-Bangla Airlines (Available on iOS and Android)

Social Media Channels

Stay updated on the latest flight schedules, promotions, and travel announcements by following their official social media accounts:

• Facebook: US-Bangla Airlines Facebook
• X (Twitter): @usbair
• Instagram: @usbanglaairlines
• LinkedIn: US-Bangla Airlines LinkedIn

Local Offices in United Arab Emirates

If you prefer in-person assistance or need to visit a ticketing counter, US-Bangla Airlines operates accessible city offices in major UAE hubs.

• Dubai Office:
  Shop No. 4 & 5, Baniyas Street, Deira Creek (Best Western Plus Pearl Creek Hotel), Dubai, UAE.
• Sharjah Office:
  Office 03, Al Shuwaiheyen Building, Arabian Gulf Street, Rolla, Sharjah, UAE.
• Abu Dhabi Office:
  Shop No. 06, Al Alhana St, Al Danah (Opposite Muna British Academy), Abu Dhabi, UAE.

Emergency & 24/7 Support

While local offices in the UAE operate during standard business hours (typically split shifts with a break in the afternoon), urgent inquiries outside of these times may be directed to the airline's central headquarters or 24/7 hotline.

• Head Office Hotline (Dhaka): +880 1777 777 800-806
• Check Flight Status: Available via the mobile app or official website.

Note: Contact numbers and office operating hours may change. We recommend verifying the latest details on the official website before your visit.

Baggage Guidelines

Preparing for your journey involves understanding the baggage allowance to ensure a smooth and hassle-free airport experience. US-Bangla Airlines provides a straightforward baggage policy designed to cater to the needs of both light travelers and those visiting family or moving abroad with heavier luggage. The allowances may vary slightly depending on your ticket class and specific route, so checking your ticket confirmation is always recommended.

Carry-on Baggage Allowance

All passengers traveling on US-Bangla Airlines are entitled to bring hand luggage into the cabin. This ensures that essential items and valuables stay with you throughout the flight.

• Weight Limit: Economy Class passengers can typically carry up to 7 kg, while Business Class travelers may be allowed slightly more, often up to 10 kg.
• Dimensions: The maximum size for cabin baggage usually must not exceed a combined linear dimension (length + width + height) of 115 cm. This ensures the bag fits securely in the overhead compartment.
• Personal Item: In addition to the main carry-on bag, passengers may bring one small personal item such as a laptop bag, ladies' purse, or a small camera bag that fits under the seat in front of them.

Checked Baggage Limits

US-Bangla Airlines is known for its generous checked baggage policies, particularly on international sectors connecting the Middle East and South Asia. The allowance often depends on the fare class and the destination.

• Standard Allowance: For most international flights, Economy Class passengers generally receive an allowance ranging from 20 kg to 30 kg. Business Class passengers often enjoy limits of up to 40 kg.
• Route-Specific Benefits: Travelers flying on popular high-frequency routes, such as from Dubai to Dhaka or Sharjah to Dhaka, often benefit from promotional baggage allowances designed for expatriates and tourists. Similar benefits frequently apply to routes like Dubai to Chattogram and Abu Dhabi to Chattogram.
• Infant Baggage: Parents traveling with infants (under 2 years) are typically allowed an additional baggage allowance, often around 10 kg, along with a fully collapsible stroller.

Excess Baggage Fees

If your luggage exceeds the free allowance stated on your ticket, excess baggage fees will apply. These are charged per kilogram and vary depending on the route distance. It is usually more cost-effective to pre-purchase extra weight online or through the airline's sales offices before arriving at the airport, as rates at the check-in counter can be significantly higher.

Special Baggage Items

US-Bangla Airlines accommodates special items, though specific rules apply to ensure safety and space availability.

• Sports Equipment: Items like golf bags, cricket gear, or diving equipment can often be checked in. These may count towards your total weight allowance or incur a separate handling fee depending on their size.
• Musical Instruments: Small instruments may be carried on board if they fit within cabin limits. Larger instruments generally require a separate seat booking or must be transported as checked baggage in a hard-shell case.
• Fragile Items: Always declare fragile items at the check-in counter. While the airline handles bags with care, using a "Fragile" sticker is a helpful precaution.

Restricted and Prohibited Items

To comply with international aviation safety standards, certain items are strictly prohibited in both carry-on and checked luggage.

• Lithium Batteries & Power Banks: These must only be packed in carry-on luggage and are strictly prohibited in checked bags due to fire risks.
• Liquids (Cabin): In carry-on bags, liquids, gels, and aerosols must be in containers of 100 ml or less, placed in a clear, resealable plastic bag.
• Prohibited Everywhere: Flammable substances, explosives, compressed gases, and sharp objects (in the cabin) are not allowed.

Tips for Packing Efficiently

Maximizing your baggage allowance can make your trip more comfortable. Start by weighing your bags at home to avoid surprises at the airport. Use soft-sided luggage to make fitting into tight spaces easier, and always place heavy items at the bottom of your suitcase near the wheels for better balance. Finally, ensure your luggage is clearly labeled with your name and contact details inside and out.

Pet Travel Policy

US-Bangla Airlines recognizes that pets are cherished family members and strives to accommodate their travel whenever regulations and aircraft capability permit. While the airline does not allow pets to travel in the passenger cabin, it offers secure options for transporting domesticated dogs, cats, and household birds. These animals travel in a temperature-controlled environment to ensure their safety and well-being throughout the journey.

Transport Options

Depending on the size of the animal and the specific destination regulations, pets will travel either as checked baggage or as manifest cargo. It is crucial to determine the correct category for your trip before booking.

1. Checked Baggage (Accompanied)

On many routes, pets can travel in the cargo hold as checked baggage on the same flight as the passenger. This option is generally available for standard-sized pets, provided the combined weight of the animal and the kennel does not exceed the airline's limit (typically 32 kg).

• Check-in: Pets must be presented at the check-in counter at least 2 hours before departure.
• Documentation: Owners must sign a Limited Liability Release form (indemnity form) at the counter.
• Route Restrictions: This option is subject to the aircraft type and local laws of the destination country.

2. Manifest Cargo (Freight)

For larger animals, unaccompanied pets, or flights to destinations with strict import rules, traveling as Manifest Cargo is mandatory. This ensures formal customs handling and adherence to stringent safety protocols.

• Heavy Pets: If the pet and crate combined exceed 32 kg, they must be transported as cargo.
• UAE Restrictions: Passengers flying to or from the United Arab Emirates—specifically to Dubai, Sharjah, and Abu Dhabi—must transport their pets as Manifest Cargo. Local government regulations in the UAE typically prohibit pets arriving as accompanied checked baggage.
• Booking: Cargo travel requires a separate Airway Bill (AWB) and must be arranged through the US-Bangla Airlines Cargo department well in advance of the travel date.

Container Requirements

To ensure the safety of the animal, US-Bangla Airlines strictly enforces IATA-compliant container rules. Homemade or soft-sided carriers are not permitted in the hold.

• Construction: The crate must be a rigid, hard-shell container (fiberglass or hard plastic) with a secure, spring-loaded locking mechanism.
• Ventilation: The container must have adequate ventilation openings on at least three sides.
• Space: The animal must be able to stand up, turn around, and lie down comfortably in a natural position.
• Amenities: Food and water containers must be attached to the inside of the door, accessible from the outside for refilling without opening the crate.

Required Documentation

Travelers are responsible for ensuring they have all necessary documents for their pet's departure and entry into the destination country (e.g., Dhaka or Chattogram).

• Health Certificate: A valid certificate issued by a registered veterinarian, typically dated within 7 to 10 days of travel.
• Vaccination Record: Proof of up-to-date vaccinations, specifically a valid Rabies certificate.
• Import/Export Permits: Valid permits required by the destination country's agricultural or customs department.
• Pet Passport: A valid veterinary passport identifying the animal.

Service Costs

Pets are not included in the free baggage allowance. Fees are calculated based on the total weight (animal plus container) and the mode of transport.

• Checked Baggage: Charged as excess baggage, often at double the standard rate per kilogram, though this varies by route.
• Cargo: Freight rates apply, which are determined by the volumetric weight and current cargo tariffs.

Restrictions and Safety

US-Bangla Airlines reserves the right to refuse carriage if the animal appears unwell, aggressive, or if the temperature at the departure or arrival airport is extreme (hot or cold) enough to pose a health risk.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats, such as Pugs, Bulldogs, and Persians, are often restricted due to the risk of respiratory distress at high altitudes.
• Prohibited Animals: Wild animals, reptiles, and rodents are generally not accepted on passenger aircraft.

Recommendation: As regulations can change rapidly, especially for international sectors like Dubai or Abu Dhabi, we strongly advise contacting the nearest US-Bangla Airlines office at least 7 business days before your intended travel to confirm eligibility and book space for your pet.

Sky Star Loyalty Program

US-Bangla Airlines rewards its frequent flyers through the Sky Star program, designed to make every journey more profitable and comfortable. This comprehensive loyalty scheme allows passengers to accumulate value on their travels between Dhaka, the Middle East, and other destinations, transforming regular flights into exclusive privileges. Whether you are a business traveler commuting to Dubai or a tourist exploring Bangladesh, Sky Star ensures your loyalty is recognized with a range of premium benefits.

Membership Tiers

The Sky Star program features four distinct membership levels, each offering increasing rewards and personalized services based on your travel frequency.

• Sky Star Silver: The entry-level tier assigned immediately upon enrollment, offering members advanced seat protection and the ability to start earning miles from their very first flight.
• Sky Star Gold: Achieved by frequent travelers, this tier unlocks 10% bonus miles on flights, priority baggage handling to save time at the airport, and enhanced customer support.
• Sky Star Platinum: Designed for elite flyers, this level provides 20% bonus miles, access to dedicated check-in counters for a faster airport experience, and priority status on flight waitlists.
• Sky Star Titanium: The highest tier for top-tier travelers, offering substantial benefits including 30% bonus miles, exclusive personalized services, and maximum priority across the network.

Earning Sky Star Miles

accumulating miles is straightforward and flexible, allowing members to grow their balance with every trip they take.

• Flight Activity: Earn Reward Miles based on the distance flown and the class of service booked on all domestic and international US-Bangla Airlines routes.
• Tier Bonuses: Move up the membership ladder to earn additional bonus miles (up to 30%) on top of the base miles for every flight.
• Partner Network: Members can collect miles through a growing network of travel and lifestyle partners, expanding earning opportunities beyond just air travel.

Redeeming Miles

Sky Star Miles offer versatile redemption options, giving members the freedom to choose how they want to be rewarded.

• Award Flights: Exchange your accumulated miles for free tickets to popular destinations like Sharjah, Abu Dhabi, or Chattogram.
• Flight Upgrades: Use miles to upgrade from Economy to Business Class and enjoy a more luxurious in-flight experience.
• Extra Baggage: Redeem miles to carry additional luggage, a perfect option for expatriates or travelers with heavy shopping bags.
• Exclusive Services: Miles can often be used for priority services or other travel conveniences available within the program's catalog.

How to Join

Becoming a Sky Star member is free, simple, and opens the door to immediate rewards.

• Online Registration: Sign up instantly via the official US-Bangla Airlines website.
• Mobile App: Download the airline's mobile app to enroll and manage your account on the go.
• In-Person: Fill out a membership form at any sales office or airport check-in counter.
• On-Board: Ask the cabin crew for an enrollment form during your flight to join while you travel.

Service Classes & In-Flight Experience

US-Bangla Airlines is dedicated to making air travel a pleasant and comfortable experience for every passenger. Whether you are flying on a short domestic hop or a longer international journey from Dubai or Abu Dhabi to Bangladesh, the airline ensures high standards of hospitality. The carrier primarily operates a two-class configuration on its international routes, designed to cater to both budget-conscious travelers and those seeking premium luxury.

Business Class

For travelers seeking exclusivity and enhanced comfort, Business Class on US-Bangla Airlines offers a superior travel experience. This service is tailored to ensure relaxation and efficiency, particularly on international flights connecting the Middle East to Dhaka and Chattogram.

• Priority Services: Business Class passengers enjoy dedicated check-in counters, priority baggage handling, and priority boarding, ensuring a seamless path through the airport.
• Seating Comfort: The cabin features wide, plush leather seats with generous legroom and deeper recline features, allowing passengers to rest or work comfortably during the flight.
• Lounge Access: Travelers typically receive complimentary access to airport lounges at select hubs, including the airline's flagship Skylounge in Dhaka, providing a quiet space to relax before departure.
• Exclusive Amenities: Guests are often provided with extra pillows, blankets, and a premium selection of reading materials to enhance their journey.

Economy Class

Economy Class is designed to provide exceptional value without compromising on quality. It is the most popular choice for families and tourists, offering a reliable and friendly service standard.

• Ergonomic Seating: The seats are designed for support and comfort, with adjustable headrests on many aircraft and ample pitch to ensure a comfortable ride for standard durations.
• Friendly Service: The cabin crew is renowned for their traditional warm hospitality, ensuring that passengers feel welcomed and attended to throughout the flight.
• Convenience: Overhead bins are spacious, and the layout is optimized to provide a smooth boarding and deplaning process.

In-Flight Dining

US-Bangla Airlines takes pride in its catering, offering complimentary meals on international flights that reflect the rich culinary heritage of the region.

• Cuisine: Passengers can expect delicious hot meals featuring a mix of South Asian specialties and continental options. The menu often includes rice dishes, curries, and fresh vegetables.
• Halal Certified: All meals served on board are strictly Halal, adhering to Islamic dietary requirements, which is standard for flights connecting to Sharjah and other UAE destinations.
• Beverages: A selection of complimentary juices, soft drinks, tea, and coffee is available to keep passengers refreshed. Note that the airline generally does not serve alcoholic beverages.

Entertainment & Amenities

To keep passengers engaged during their flight, US-Bangla Airlines provides several entertainment options depending on the aircraft type and route duration.

• In-Flight Magazine: Every seat pocket contains a copy of Blue Sky, the airline’s exclusive lifestyle and travel magazine. It features engaging articles about destinations, culture, and fashion.
• Newspapers: A selection of local and English-language newspapers is often available for Business Class passengers.
• Digital Experience: On select newer aircraft, including the wide-body Airbus A330 fleet used for high-demand routes, improved entertainment facilities may be available. Passengers are also encouraged to bring their personal devices, as cabin environments are conducive to reading or watching downloaded content.

Special Services

The airline is committed to inclusivity and safety, offering specialized assistance for passengers with unique needs.

• Unaccompanied Minors: The airline provides a dedicated service for children traveling alone, ensuring they are escorted and supervised from check-in until they are handed over to their guardian at the destination.
• Wheelchair Assistance: Passengers with reduced mobility can request wheelchair services at the time of booking or check-in to ensure smooth transit through the terminal and onto the aircraft.
• Families with Infants: Parents traveling with infants are offered priority boarding and assistance. Bassinet seats may be available on certain aircraft types but should be requested in advance.
• Medical Needs: Stretcher services and assistance for passengers with medical conditions can be arranged with prior notification to the airline's sales office.

Destinations & Route Network

US-Bangla Airlines operates a robust network connecting the Middle East with Bangladesh, facilitating seamless travel for tourists and expatriates alike. With its primary hub located in Dhaka, the airline ensures convenient connections to major cities, focusing on reliability and frequent service to meet the high demand in the region.

Planning a trip with US-Bangla Airlines can be a smooth and enjoyable experience with a few strategic steps. Whether you are travelling for business or visiting family, knowing when to book and how to manage your reservation is key to securing the best fares and ensuring a hassle-free journey.

Best Times to Book for Lower Fares
To secure the most competitive prices, it is generally advisable to book your tickets at least 3 to 4 weeks in advance. This is particularly important for popular high-frequency routes, such as flights from Dubai or Sharjah to Dhaka. Prices tend to rise significantly as the departure date approaches, especially during peak travel seasons like Eid holidays or school vacations.

Finding Deals and Promotions
Keep an eye out for seasonal promotions and flash sales. Subscribing to the airline's newsletter or following their official social media channels is a great way to stay informed about special offers. Being flexible with your travel dates can also uncover cheaper options; often, flying mid-week (Tuesdays or Wednesdays) is more affordable than weekend travel.

Streamline Your Airport Experience with Online Check-in
Save valuable time at the airport by utilizing the online check-in feature. This service usually opens 24 to 48 hours before your scheduled departure. By checking in online, you can select your preferred seat, print your boarding pass or save it to your mobile device, and often drop your baggage at a dedicated counter, bypassing long queues.

Seat Selection Tips
For a more comfortable flight, consider selecting your seat during the booking process or online check-in. If you prefer extra legroom, check the availability of exit row seats, though these may come with a small additional fee. For routes like Abu Dhabi to Chattogram, choosing a window seat can offer nice views, while an aisle seat provides easier mobility during the flight.

Travel Insurance Recommendations
Unexpected events can happen, so purchasing travel insurance is highly recommended. A good policy should cover trip cancellations, medical emergencies, and lost luggage. This provides peace of mind, ensuring that you are protected financially against unforeseen circumstances that might affect your plans.

Leverage the Mobile App
Downloading the airline's mobile app is a smart move for modern travellers. It allows you to manage your booking on the go, check flight status in real-time, and access your mobile boarding pass easily. The app is often the fastest way to make changes to your itinerary or add extra services like additional baggage allowance.

History and Development

US-Bangla Airlines traces its origins to 2010, when the US-Bangla Group, a prominent United States-Bangladesh joint venture company, envisioned creating a premium airline to serve the growing connectivity needs of South Asia. Formally established in 2013, the airline embarked on its journey with a commitment to punctuality, safety, and superior service. It officially commenced operations on July 17, 2014, with its maiden domestic flight from Dhaka to Jashore. This successful launch marked the beginning of a new era in the country's private aviation sector, as the carrier quickly gained popularity for its reliability.

The airline's growth trajectory has been nothing short of impressive. Within just two years of launching domestic services, US-Bangla Airlines expanded its wings internationally. In 2016, it operated its first international flight to Kathmandu, signaling its ambition to become a major regional player. This milestone was rapidly followed by the launch of routes to key destinations in the Middle East and Southeast Asia. The expansion into the United Arab Emirates was a significant strategic move, establishing vital links between Bangladesh and cities like Dubai, Sharjah, and Abu Dhabi to serve the large expatriate communities and business travelers in the region.

A key factor in the airline's success has been the strategic evolution of its fleet. US-Bangla Airlines began operations with Bombardier Dash 8 Q400 aircraft, which were perfectly detailed for short-haul domestic hops. As the network grew, the airline introduced Boeing 737-800 aircraft to handle medium-haul international routes efficiently. In a move to modernize its regional services, brand-new ATR 72-600 aircraft were later added to the fleet. Most recently, the airline achieved a major milestone by inducting wide-body Airbus A330 aircraft, enabling it to carry more passengers comfortably on high-demand sectors and paving the way for potential long-haul operations to Europe and beyond.

Throughout its development, US-Bangla Airlines has focused on maintaining international safety and operational standards. It became the first private airline in Bangladesh to receive the IATA Operational Safety Audit (IOSA) registration, a benchmark for global safety management. Today, standing as the largest private airline in Bangladesh, it continues to innovate by upgrading its in-flight services and expanding its frequency to major hubs like Chattogram, solidifying its position as a bridge between East and West.