Biman Bangladesh

As the national flag carrier of Bangladesh, Biman Bangladesh Airlines stands as a proud symbol of the nation's resilience and hospitality in the skies. Established shortly after the country's independence, the airline has evolved from humble beginnings into a vital bridge connecting South Asia with the Middle East, Europe, and Asia. With its iconic "Balaka" (white stork) logo on the tail, Biman offers travelers a genuine taste of Bangladeshi culture, combining traditional warmth with modern aviation standards to ensure a comfortable journey home or to new adventures.

Modern Fleet and Comfort
In recent years, Biman Bangladesh has significantly modernized its fleet to enhance passenger experience and operational efficiency. The airline now operates state-of-the-art Boeing 787 Dreamliners and Boeing 777-300ERs on its long-haul routes, offering quieter cabins, larger windows, and improved in-flight entertainment. This commitment to fleet renewal ensures that passengers enjoy a safe and contemporary travel environment, whether flying regionally or intercontinentally.

Key Connections for the UAE
The airline serves as a crucial link for the large Bangladeshi diaspora and tourists in the Middle East. Biman operates frequent flights connecting the United Arab Emirates directly to major Bangladeshi cities. Travelers can easily book flights from Dubai, Abu Dhabi, and Sharjah to the central hub in Dhaka, as well as direct services to Sylhet and Chattogram. These routes are among the busiest in the network, reflecting the strong economic and cultural ties between the two regions.

Service and Safety Standards
Biman Bangladesh prides itself on its motto, "Your Home in the Sky," offering Halal cuisine and warm hospitality that reflects the local culture. In terms of safety and operations, the airline is an IOSA (IATA Operational Safety Audit) registered operator, adhering to rigorous international safety management standards. This certification, combined with their experienced flight crews, underscores the airline's dedication to passenger safety and reliability.

Contacting Biman Bangladesh in the United Arab Emirates

Travelers in the United Arab Emirates can easily reach Biman Bangladesh Airlines through their dedicated local offices located in the major emirates. Whether you are planning a trip home, managing a booking, or need assistance with baggage, the airline maintains a strong local presence to ensure passengers receive timely support directly within the region.

Official Website
For the most direct access to flight schedules, online booking, and status updates, verify information on the official airline website:
www.biman-airlines.com

Key Contact Information

• Customer Service (UAE): +971 4 222 0366 (Dubai) / +971 2 632 5124 (Abu Dhabi)
• Ticket Booking: +971 6 569 0388 (Sharjah)
• Email Inquiries: ibebiman@biman.gov.bd (Online Booking) or bimandxb@bdbiman.ae (Dubai Sales)
• Mobile App: "Biman Bangladesh Airlines" available on App Store and Google Play

Social Media Channels

Stay updated with the latest news and offers through their official social media platforms:

• Facebook: Biman Bangladesh Airlines
• X (Twitter): @bimanairlines
• Instagram: @bimanbdair
• YouTube: Biman Bangladesh Airlines

Local Offices in the UAE

Dubai Office
Reservation & City Office
1605, Al Masraf Tower, Al Baniyas Road, Deira, Dubai
Phone: +971 4 222 0366
Email: bimandxb@bdbiman.ae

Abu Dhabi Office
City Sales Office
Zayed 2nd Street (Electra Road), Zone 1, E3-01, Abu Dhabi
Phone: +971 2 632 5124
Email: auhuu@biman.gov.bd

Sharjah Office
GSA - Transworld Air Travel
1, Al Rabban Building, Al Arouba Street, Al Marijah, Rolla, Sharjah
Phone: +971 6 569 0388
Email: valsan@tatravel.ae

Airport General Inquiries

For general inquiries regarding airport facilities, lost and found, or flight status information when airline offices are closed, you may contact the respective airport switchboards. Please note these are general airport numbers, not specific Biman Bangladesh offices:

• Dubai International Airport (DXB): +971 4 224 5555
• Abu Dhabi International Airport (AUH): +971 2 505 5555
• Sharjah International Airport (SHJ): +971 6 558 1111

Baggage Guidelines and Allowances

Biman Bangladesh Airlines is well-regarded for offering generous baggage allowances, particularly on its international routes connecting the Middle East to South Asia. Understanding the specific policies for your journey ensures a smooth check-in experience. Whether you are traveling for business, visiting family, or exploring new destinations, the airline's baggage rules are designed to accommodate the needs of modern travelers.

Carry-On Baggage Allowance
All passengers, regardless of travel class, are permitted to bring hand luggage into the cabin. Economy Class passengers typically enjoy a carry-on allowance of 7 kg, while Business Class travelers are often allowed up to 10 kg. The maximum dimensions for cabin baggage are generally restricted to 56 cm x 36 cm x 23 cm (22" x 14" x 9"). In addition to the main carry-on bag, passengers may also bring one small personal item, such as a laptop bag, handbag, or briefcase, provided it fits under the seat in front of them.

Checked Baggage: Weight vs. Piece Concept
For most flights operating between the United Arab Emirates and Bangladesh, Biman Bangladesh utilizes the Weight Concept. This is particularly beneficial for travelers flying from Dubai or Abu Dhabi to Dhaka, as it allows passengers to check in multiple bags as long as the total weight does not exceed the class allowance.
Standard allowances are typically:
* Business Class: Up to 40 kg (occasionally 50 kg on specific promotional fares).
* Economy Class: Typically 30 kg, though allowances can range from 20 kg to 45 kg depending on the ticket type and seasonal offers.
Always check the specific allowance printed on your ticket, as rules may vary for flights originating from Sharjah to destinations like Sylhet or Chattogram.

Excess Baggage Fees
If your luggage exceeds the free allowance mentioned on your ticket, excess baggage fees will apply. These fees are calculated per kilogram and vary based on the route and destination. It is highly recommended to weigh your bags before arriving at the airport. If you anticipate carrying extra weight, purchasing additional baggage allowance in advance through the airline's office or website is often more cost-effective than paying standard rates at the airport counters.

Special Baggage and Sports Equipment
Biman Bangladesh accepts various types of special baggage, including sports equipment like golf bags, surfboards, or bicycles, as well as musical instruments. These items generally count towards your total weight allowance. However, if they exceed the weight limit or size restrictions, additional handling fees may apply. Large electronic items, such as LED televisions—a popular item for travelers on these routes—are subject to specific handling fees and packaging requirements to ensure they are transported safely in the cargo hold.

Restricted and Prohibited Items
To ensure safety on board, certain items are strictly prohibited in both checked and carry-on luggage.
* Prohibited in all luggage: Explosives, flammable liquids, compressed gases, and toxic substances.
* Prohibited in Checked Baggage: Loose lithium batteries, power banks, and e-cigarettes must be carried in your cabin baggage. Valuable items such as jewelry, cash, and important documents should also never be placed in checked luggage.
* Restricted in Cabin: Sharp objects (scissors, knives), tools, and liquids exceeding 100ml per container are not permitted in carry-on bags.

Tips for Efficient Packing
* Label Your Bags: clearly write your name, phone number, and destination address on all checked bags inside and out.
* Secure Fragile Items: Use bubble wrap or soft clothing to cushion fragile goods.
* Distribute Weight: If traveling with family, distribute weight evenly across bags to avoid individual pieces becoming too heavy for handlers (usually capped at 32 kg per single bag).
* Check Connection Rules: If your journey involves a domestic connection within Bangladesh, ensure you are aware of the domestic baggage limits, which may differ from international allowances.

Traveling with Pets

Biman Bangladesh Airlines understands that pets are part of the family, but to ensure flight safety and hygiene, specific regulations apply to their transport. Generally, pets are not permitted in the passenger cabin and must be transported as checked baggage or cargo. Passengers are advised to contact the airline's reservations department well in advance to confirm space availability and review the specific requirements for their route.

Cabin Policy and Service Animals
Regular pets are strictly prohibited from traveling in the passenger cabin. The exclusive exception is for trained service dogs assisting passengers with vision or hearing impairments.
* Service Dogs: Accompanied seeing-eye or hearing dogs can travel in the cabin free of charge.
* Requirements: The dog must be properly harnessed and certified. Passengers must present valid medical certificates and training documentation.
* Booking: You must notify Biman Bangladesh Airlines at the time of booking or at least 24 hours before departure to arrange suitable seating.

Transporting Pets as Checked Baggage
Small domesticated animals such as cats, dogs, household birds, rabbits, and canaries may travel in the aircraft hold as checked baggage. This ensures they are on the same flight as you, even if not in the same cabin.
* Charges: Pets and their containers are subject to excess baggage charges. They are not included in the passenger's free baggage allowance. The fee is typically calculated based on the total weight (animal + crate) or a fixed fee for international sectors.
* Kennel Requirements: The animal must be in a leak-proof, escape-proof container with adequate ventilation. The container must be strong enough to withstand handling and large enough for the pet to stand, turn, and lie down comfortably.

Cargo Services and Destination Restrictions
For large animals or specific destinations, pets must be transported as Manifest Cargo. This is often the safest method for long-haul travel and ensures animals are handled by dedicated cargo teams.
Note for Flights to the UAE: Travelers flying to Dubai, Abu Dhabi, or Sharjah should exercise particular caution. The United Arab Emirates often mandates that pets arrive as manifest cargo rather than checked baggage. It is critical to check the latest UAE import regulations and coordinate with the Biman office in Dhaka or your departure city to avoid entry refusal.

Documents and Preparation
Acceptance of any animal is subject to the passenger providing valid health and vaccination certificates, as well as entry permits and other documents required by countries of entry or transit.
* Health Certificates: Must be issued by a licensed veterinarian shortly before travel.
* Vaccinations: Up-to-date rabies vaccination records are mandatory.
* Check-in: Arrive at the airport at least 3-4 hours before departure to allow ample time for document verification and the secure acceptance of your pet.

Loyalty Program

Biman Loyalty Club is the frequent flyer program designed to reward passengers who choose Biman Bangladesh Airlines for their travel needs. This program allows members to accrue mileage on domestic and international flights, transforming every journey into opportunities for future travel benefits and exclusive privileges.

Membership Tiers

The program consists of three distinct membership levels, each offering increasing rewards and recognition for frequent travelers:

• Green: The entry-level tier assigned upon enrollment, allowing members to start earning miles immediately.
• Silver: The first elite tier, offering benefits like priority waitlisting and additional baggage allowances.
• Gold: The premier tier providing top-level perks such as lounge access, priority check-in, and priority baggage handling.

Earning Miles

Members can accumulate miles primarily through flight activities, with accrual rates depending on the route and class of service:

• Flights: Earn miles based on the distance flown and the booking class (Economy vs. Business).
• Class Bonuses: Business Class passengers typically earn a higher percentage of miles compared to Economy travelers.
• Tier Bonuses: Silver and Gold members earn additional bonus miles on top of the base flight miles.
• Route Coverage: Miles can be earned on the entire Biman network, including flights to Dhaka.

Redeeming Miles

Accrued miles can be exchanged for a variety of travel-related rewards, adding value to your membership:

• Award Flights: Redeem miles for free tickets to destinations across the Biman network.
• Cabin Upgrades: Use miles to upgrade from Economy to Business Class for a more comfortable journey.
• Excess Baggage: Pay for extra luggage weight using your accumulated miles, a practical option for long-haul travel.
• Gift Tickets: Members can often use their miles to purchase award tickets for family and friends.

Alliance Membership

• Status: Biman Bangladesh Airlines is not currently a member of a major global airline alliance (such as Star Alliance or Oneworld).
• Partnerships: The airline operates independently but maintains interline agreements with various carriers to facilitate smoother connections.

How to Join

Becoming a member of the Biman Loyalty Club is free and straightforward. Travelers can sign up online through the official Biman Bangladesh Airlines website or via the mobile app. Instant membership is granted upon registration, allowing you to start earning miles on your very next flight.

Service Classes and In-Flight Experience

Biman Bangladesh Airlines is dedicated to providing a journey that feels like home, characterized by traditional Bangladeshi hospitality and modern amenities. Whether you are traveling for business or visiting family, the airline offers distinct service classes tailored to meet diverse needs and budgets. Most international flights, particularly those operated by the flagship Boeing 787 Dreamliners and Boeing 777s, feature a two-class configuration: Business Class and Economy Class.

Business Class: Premium Comfort
For travelers seeking extra comfort and privacy, Business Class offers a superior experience. On the modern Boeing 787 fleet, passengers can enjoy spacious seats that recline into fully flat beds, ensuring a restful sleep on overnight journeys to Dhaka. Business Class passengers benefit from priority check-in, increased baggage allowance, and access to dedicated lounges at select airports. The cabin environment is designed to be quiet and exclusive, perfect for working or relaxing before arrival.

Economy Class: Value and Convenience
Economy Class is the most popular choice for passengers traveling between the UAE and Bangladesh. It is designed to offer value without compromising on essential comforts. Seats provide ample legroom and adjustable headrests suitable for regional and long-haul travel. This class is frequently chosen by families and groups flying to destinations like Sylhet and Chattogram, offering a friendly atmosphere where the cabin crew remains attentive to passenger needs throughout the flight.

In-Flight Dining: A Taste of Tradition
One of the highlights of flying with Biman is the culinary experience. The airline serves exclusively Halal meals on all its flights, adhering strictly to Islamic dietary laws. Passengers can expect hearty portions of traditional Bangladeshi cuisine, such as spicy chicken or mutton curries served with steaming rice, alongside international options.
* Beverages: Complimentary juices, soft drinks, tea, and coffee are served. Please note that Biman Bangladesh Airlines operates a strictly alcohol-free service on board all its aircraft.
* Special Meals: Diabetic, vegetarian, and children's meals can be requested at the time of booking or at least 24 hours prior to departure.

Entertainment and Connectivity
To keep passengers entertained, the airline's wide-body aircraft are equipped with personal in-flight entertainment (IFE) screens at every seat. The system features a selection of Hollywood and Dhallywood movies, classic Bengali dramas, music, and games.
* On the Dreamliner: The Boeing 787s feature high-definition touchscreens with a modern interface. * In-Flight Wi-Fi: Wi-Fi and mobile roaming services are available on select newer aircraft, allowing travelers to stay connected with friends and family (packages may be purchased on board).

Special Services
Biman Bangladesh is committed to making air travel accessible for everyone.
* Families: Bassinets are available for infants on a first-come, first-served basis for specific seats.
* Assisted Travel: Wheelchair assistance and support for passengers with reduced mobility can be arranged. It is recommended to request these services when booking your ticket from cities like Dubai, Abu Dhabi, or Sharjah to ensure ground staff are prepared to assist you upon departure and arrival.

Biman Bangladesh Airlines operates a focused and vital network connecting the United Arab Emirates directly to Bangladesh, catering to the high demand for travel between the two regions. Centered around its primary hub in Dhaka, the airline facilitates seamless journeys for passengers flying from major Emirati cities to key destinations across Bangladesh.

To secure the best fares for your journey with Biman Bangladesh, it is highly advisable to book your tickets well in advance. Aim to finalize your travel plans at least 2 to 3 months before your intended departure date. This is particularly important if you are flying during peak seasons, such as Eid holidays or school breaks, when demand for flights from Dubai, Abu Dhabi, and Sharjah is significantly higher.

Keep an eye out for special promotions and seasonal offers to make your trip more affordable. Signing up for the airline's newsletter or regularly checking their official website can help you catch the latest deals. Being flexible with your travel dates often reveals cheaper options for routes to Dhaka, Sylhet, or Chattogram.

Maximize your convenience by utilizing the online check-in service. This feature typically opens 24 hours before scheduled departure, allowing you to skip long queues at the airport counters. During this process, you can also select your preferred seat. Whether you want a window seat to enjoy the view or an aisle seat for extra mobility, choosing early improves your chances of getting the spot you want.

For a seamless experience, consider downloading the Biman Bangladesh mobile app. It provides a user-friendly interface to search for flights, manage your booking, and check flight status on the go. Finally, never underestimate the value of comprehensive travel insurance. It ensures you are covered for unexpected events, such as flight cancellations or lost luggage, providing peace of mind throughout your journey.

A Legacy of Independence and Resilience

The story of Biman Bangladesh Airlines is intrinsically linked to the history of the nation itself. Established on January 4, 1972, shortly after Bangladesh gained its independence, the airline started with a vision to connect the young country with the rest of the world. Operations began humbly with a single Douglas DC-3 aircraft, a gift from the air force, which operated the carrier's first domestic flights. From these modest beginnings, Biman quickly became a symbol of national pride, carrying the "Balaka" (white stork) logo across the skies as an ambassador of Bangladeshi culture.

Early Expansion and Connecting Continents

The airline's international journey began swiftly. Just days after its founding, Biman launched its first international flights to London and Kolkata. The London route, in particular, became a lifeline for the large Bangladeshi diaspora living in the United Kingdom. In 1973, the fleet expanded with the acquisition of Boeing 707s, allowing for longer-range services. By the late 1970s and early 1980s, Biman shifted its focus to the growing labor markets in the Middle East. This strategic move established vital air corridors to cities like Dubai and Abu Dhabi, facilitating the movement of millions of workers who would become crucial to the economic development of both Bangladesh and the Gulf region.

The DC-10 Era and Fleet Evolution

For decades, the McDonnell Douglas DC-10 was the workhorse of Biman's long-haul fleet. The airline is historically notable in the aviation world for being one of the last passenger operators of this iconic tri-jet aircraft. The DC-10s served faithfully on high-density routes until their emotional retirement in 2014, marking the end of an era. This transition paved the way for a comprehensive fleet modernization program designed to compete on the global stage.

Corporate Restructuring and Modernization

A significant milestone in the airline's corporate history occurred in 2007 when Biman was transformed from a government corporation into a Public Limited Company (PLC). This restructuring aimed to bring operational autonomy and financial efficiency to the national carrier. Following this, the airline signed a major deal with Boeing in 2008 to purchase brand-new aircraft, signaling a new dawn for Bangladeshi aviation. This procurement included state-of-the-art Boeing 777-300ERs and Boeing 737-800s, dramatically improving reliability and passenger comfort.

The Dreamliner Era

In recent years, Biman Bangladesh has entered the modern age of aviation with the induction of the Boeing 787 Dreamliner. These advanced aircraft have revolutionized the passenger experience with quieter cabins, fuel efficiency, and modern in-flight entertainment. The arrival of these jets allowed the airline to strengthen its network, ensuring reliable connections from its hub in Dhaka to international destinations. Today, the airline continues to serve as a bridge between Bangladesh and the world, maintaining frequent operations to Sharjah and other key cities while serving regional hubs like Sylhet and Chattogram, honoring its commitment to connecting people and places.