Qatar Airways

Qatar Airways serves as a shining example of Middle Eastern hospitality combined with modern aviation excellence. As the national carrier of the State of Qatar, it has rapidly ascended to become one of the world's most respected airlines, connecting passengers to all six continents with style and efficiency. Renowned for its luxurious onboard experience and commitment to service, the airline transforms long-haul travel into a comfortable and refined journey. Operating from its state-of-the-art home base, it acts as a vital global connector, bringing the world closer together.

A Legacy of Excellence and Growth
Since its re-launch in 1997, Qatar Airways has grown from a small regional carrier into an aviation giant. It is a member of the oneworld alliance, becoming the first Gulf carrier to join a global airline alliance, which allows passengers to benefit from more than 1,000 airports in more than 160 countries. The company’s mission, "Going Places Together," reflects its ambition to provide travelers with exceptional journeys that go beyond just transportation.

Modern Fleet and Premium Comfort
The airline boasts one of the youngest and most technologically advanced fleets in the skies. Passengers fly on state-of-the-art aircraft such as the Airbus A350 and A380, as well as the Boeing 787 Dreamliner and 777. Qatar Airways is particularly famous for its Qsuite in Business Class, which offers a First Class experience in a Business Class cabin, featuring the industry's first-ever double bed available in Business Class suites.

Connectivity from the UAE
For travelers in the United Arab Emirates, the airline offers robust connectivity to its global network. With frequent flights departing from Sharjah, Abu Dhabi, and Dubai, passengers can seamlessly transfer through the award-winning Hamad International Airport to destinations across Europe, the Americas, Africa, and Asia.

Awards and Safety
Qatar Airways has consistently been recognized for its superior standards. It has been named "Airline of the Year" by the international air transport rating organization, Skytrax, an unprecedented number of times. In addition to luxury, safety is a paramount core value. The airline adheres to the strictest international safety and security regulations, ensuring peace of mind for every traveler on board.

Contact Information for Travelers in the United Arab Emirates

Travelers in the United Arab Emirates can easily connect with Qatar Airways to manage their bookings and inquiries. With a significant operational presence in the region, including frequent flights from Sharjah, Abu Dhabi, and Dubai connecting to the hub in Doha, the airline ensures seamless support for its passengers through digital channels and global contact centers.

Official Website
For the most current flight schedules, online check-in, and self-service booking management, the official website is the primary resource for travelers:
www.qatarairways.com

Key Contact Details

• Global Customer Service (24/7): +974 4144 5555
• Ticket Booking & Inquiries: +974 4144 5555
• Customer Care Email: tell-us@qatarairways.com.qa
• Online Support: Visit the "Contact Us" page on the official website for forms and live chat options.
• Mobile App: Qatar Airways (Available on iOS and Android)

Social Media

Stay updated with the latest news and offers through the airline's official social media channels:

• Facebook: facebook.com/qatarairways
• X (Twitter): twitter.com/qatarairways
• Instagram: instagram.com/qatarairways
• LinkedIn: linkedin.com/company/qatar-airways

Airport Locations in the UAE

Qatar Airways operates from major airports across the Emirates. Passengers requiring assistance on the day of travel can find airline counters at the following locations:

Sharjah
Sharjah International Airport (SHJ)
Serving a high volume of daily connections, counters are located in the main terminal area.

Dubai
Dubai International Airport (DXB)
Counters are typically located in the departure terminal assigned to international carriers.

Abu Dhabi
Zayed International Airport (AUH)
Serving passengers from the capital and surrounding regions.

Emergency & 24/7 Support

For urgent matters, flight changes, or assistance outside of standard business hours, passengers are strongly advised to contact the Global Contact Center at +974 4144 5555. This service operates 24 hours a day, 7 days a week, ensuring that help is always available regardless of your location or time zone.

Baggage Guidelines for a Smooth Journey

Understanding baggage policies is an essential part of planning your trip. Qatar Airways offers generous baggage allowances designed to accommodate the needs of modern travelers, whether you are flying for business, leisure, or connecting to a long-haul destination. For passengers flying from the United Arab Emirates, the airline generally applies the weight concept for checked baggage, providing flexibility across different booking classes.

Carry-on Baggage Allowance

Hand luggage allowances vary based on your travel class. The airline ensures that essential items remain within reach during your flight, provided they fit within the standard dimension limits.

• First and Business Class: Passengers are allowed to carry two pieces of baggage with a combined total weight of up to 15kg (33lb).
• Economy Class: Passengers are permitted one piece of baggage with a maximum weight of 7kg (15lb).

In addition to your main carry-on, you may also bring personal items such as a handbag, a small briefcase, a coat, or duty-free purchases bought at the airport on the day of your flight.

Checked Baggage Limits

For flights departing from Sharjah, Abu Dhabi, and Dubai to Doha and many onward destinations, the "weight concept" typically applies. This means you can check in as many bags as you like, as long as the total weight does not exceed the allowance for your class.

• First Class: Up to 50kg (110lb).
• Business Class: Up to 40kg (88lb).
• Economy Class: Ranges from 25kg (55lb) to 35kg (77lb), depending on the specific fare family purchased (Classic, Convenience, or Comfort).

Please note that for flights to or from the Americas and Africa, a "piece concept" (specific number of bags) may apply. It is always recommended to check the specific details printed on your ticket.

Excess Baggage Fees

If you plan to travel with more luggage than your standard allowance permits, you can purchase extra baggage allowance. Qatar Airways offers discounted rates for excess baggage if purchased online through their official website or mobile app prior to departure. Purchasing additional weight at the airport counter is generally more expensive. For frequent flyers, Privilege Club members may enjoy increased allowances as part of their tier benefits.

Special Items

The airline accommodates various special items to ensure your hobbies and professional needs travel with you.

• Sports Equipment: Items such as golf clubs, bicycles, and fishing gear can be transported as part of your free checked baggage allowance if they meet the size and weight restrictions. If they exceed the allowance, standard excess baggage rates apply.
• Musical Instruments: Small instruments can be carried in the cabin if they fit in the overhead bin. Larger instruments that are too fragile for the hold can occupy a purchased seat in the cabin, while bulky equipment must be checked in as special baggage.

Restricted and Prohibited Items

To ensure the safety of all passengers and crew, strict regulations apply to what can be packed.

• Prohibited in all baggage: Explosives, flammable liquids (like lighter fuel), fireworks, and corrosives.
• Restricted to Carry-on: Lithium batteries, power banks, and electronic cigarettes must be in your hand luggage and never in checked bags.
• Liquids (LAGs): In carry-on bags, liquids, gels, and aerosols must be in containers of 100ml or less, packed in a transparent, re-sealable plastic bag.

Tips for Packing Efficiently

Maximizing your allowance and ensuring a hassle-free check-in is easy with a few preparations. Always weigh your bags at home before heading to the airport to avoid surprises. Place valuables, medication, and important documents in your carry-on luggage. Finally, ensure your bags are clearly labeled with your name, phone number, and email address both inside and outside to assist with identification if needed.

Pet Travel Rules with Qatar Airways

Qatar Airways understands that pets are part of the family and strives to accommodate them safely on their journey. While the airline has strict policies to ensure the comfort and safety of all passengers, they offer world-class facilities for transporting animals. Whether you are relocating or going on a long holiday, understanding these regulations is crucial for a smooth experience when flying between Sharjah, Abu Dhabi, Dubai, and the world.

Transport Options

In Cabin (Carry-on)

Unlike many other carriers, Qatar Airways has specific restrictions regarding animals in the passenger cabin. Generally, domestic dogs and cats are not permitted in the cabin.

• Allowed Pet Types: strictly limited to Falcons and recognized service dogs.
• Breed Restrictions: Only falcons are allowed as pets; service dogs are permitted on specific routes.
• Limit per Passenger: 1 falcon per person (Economy Class only).
• Cabin Limits: A maximum of 6 falcons are permitted in the entire Economy Class cabin per flight.
• Carrier Dimensions: Standard pet carriers are not applicable; falcons must be hooded and secured by a chain or cord to the handler.

In Cargo Hold (Checked Baggage)

Domestic cats and dogs can travel as checked baggage on the same flight as you, provided they are booked in advance.

• Container/Crate Requirements: Must be IATA-compliant, rigid, well-ventilated, and large enough for the animal to stand, turn around, and lie down naturally.
• Weight and Size Limits: The pet and kennel are weighed together; weight and size limitations depend on the aircraft type.
• Temperature Restrictions: For safety, pets may not be accepted if temperatures at departure, transit (e.g., in Doha), or arrival airports are too extreme (too hot or too cold).
• Required Documentation: Health certificate and specific route approvals.

As Cargo (Qatar Airways Cargo)

This option is managed by the airline's specialized cargo division and is designed for specific needs.

• When Required: Mandatory for animals exceeding weight/size limits for checked baggage, unaccompanied pets, or travel to countries that require cargo entry (e.g., UK, Australia).
• Special Requirements: Requires a sophisticated airway bill and specialized handling.
• Booking Procedure: Must be arranged through a specialized pet shipper or the cargo department directly.

Required Documentation

To avoid travel disruptions, ensure you have the following original documents ready:

• Veterinary Health Certificate: Signed by a qualified veterinarian (usually within 10 days of travel).
• Vaccination Records: Valid rabies vaccination certificate and other breed-specific shots.
• Pet Passport: Required for identification.
• Microchip: Often mandatory for international travel.
• International Certificates: Import/export permits required by the destination country.

Service Costs

Fees vary based on the route and the method of transport. It is best to check the exact quote during booking.

• In-cabin Fee: Specific rates apply for falcons (charged per bird).
• Cargo Hold Fee: Charged as excess baggage based on the total weight of the pet plus the crate (or dimension-based for larger kennels).
• Note: Pets generally do not fall under the free baggage allowance; charges always apply.

Preparation Tips

Preparing your pet beforehand can significantly reduce stress during the journey.

• Carrier Requirements: Purchase the crate weeks in advance to let your pet get used to it.
• Feeding: Provide a light meal about 2 hours before departure; do not overfeed.
• Hydration: Ensure the crate has a water container accessible from the outside.
• Stress Reduction: Place a familiar blanket or toy inside the crate; sedation is generally not recommended unless prescribed by a vet.

Restrictions

Qatar Airways enforces strict safety protocols regarding certain animals.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often restricted or banned from the hold due to respiratory risks.
• Aggressive Animals: Animals showing aggressive behavior may be refused carriage.
• Age Limits: Pets must usually be at least 12 weeks old (varies by country).
• Prohibited Animals: Pregnant females beyond a certain gestation period or nursing mothers.

Important: Airline regulations and government import/export rules change frequently. It is strongly recommended to contact Qatar Airways directly or visit their local office before making any travel arrangements for your pet.

Qatar Airways Privilege Club

The Qatar Airways loyalty program, known as Privilege Club, is designed to reward frequent travelers with exclusive benefits and a seamless travel experience. Members earn Avios, the program's reward currency, which can be used for a variety of travel perks, ensuring that every journey with the airline brings you closer to your next adventure.

Membership Tiers

• Burgundy: The entry-level tier offering 100% family mileage pooling and exclusive member offers.
• Silver: Includes priority check-in, lounge access, and extra baggage allowance.
• Gold: Features priority boarding, guaranteed seats, and access to Business Class lounges.
• Platinum: The top tier providing First Class lounge access, no Avios expiration, and meet-and-assist services.

Earning Avios

• Flights: Earn Avios based on distance flown and booking class with Qatar Airways and partner airlines.
• Partners: Accumulate points by booking stays with global hotel chains and renting cars.
• Credit Cards: Boost your balance by using co-branded bank cards for daily transactions.
• Everyday Purchases: Earn rewards when shopping or dining with select lifestyle partners.

Redeeming Avios

• Award Flights: Book complimentary tickets to destinations worldwide with Qatar Airways and partner carriers.
• Cabin Upgrades: Use Avios to upgrade your seat from Economy to Business or First Class.
• Shopping and Dining: Pay with Avios at Qatar Duty Free in Doha (Hamad International Airport).
• Extra Baggage: Redeem your points to cover the cost of excess luggage allowances.

Alliance Membership

• Alliance Name: Qatar Airways is a prominent member of the oneworld alliance.
• Key Partners: Benefits extend to major carriers like British Airways, American Airlines, Cathay Pacific, and Qantas.

How to Join

Joining the Privilege Club is free and can be done instantly through the official Qatar Airways website or mobile app, allowing you to start earning Avios on your very first flight.

Services and Classes

Qatar Airways is celebrated globally for its attention to detail and commitment to passenger comfort. Whether flying a short regional hop from Sharjah or connecting through to a long-haul destination, the airline ensures a premium experience across all cabins. From the award-winning Qsuite to spacious Economy seating, every aspect of the journey is designed to be relaxing and enjoyable.

Classes of Service

First Class
Experience the pinnacle of luxury in the skies. First Class cabins, available on the Airbus A380 fleet, feature ultra-wide seats that transform into fully flat beds. Passengers enjoy exclusive amenities such as designer sleeper suits, premium amenity kits from Diptyque, and generous personal space. The cabin is designed as a private sanctuary, perfect for rest or work, with onboard Wi-Fi and power outlets at every seat.

Business Class (Qsuite)
Qatar Airways revolutionized business travel with the Qsuite, offering a "First in Business" experience. The patented design features sliding privacy doors and the option to create a double bed—a first for the industry. For colleagues or families traveling together, adjustable panels allow four suites to be transformed into a shared social space. Passengers enjoy dine-on-demand service and luxurious bedding on flights connecting Abu Dhabi and Dubai to the world via Doha.

Economy Class
Even in Economy, comfort is a priority. The airline provides some of the widest seats in the industry with ample legroom and adjustable headrests. Passengers receive personal amenity kits on long-haul flights, containing essentials like lip balm, a dental kit, and an eye mask. Soft blankets and pillows are provided to ensure a restful journey for all travelers.

In-Flight Entertainment and Connectivity

Oryx One
Boredom is not an option with the state-of-the-art Oryx One entertainment system. It offers over 4,000 entertainment options, including the latest blockbuster movies, TV box sets, music, and games. The intuitive touch-screen interface allows passengers to curate their own playlists. Additionally, "Super Wi-Fi" is available on many aircraft, allowing passengers to stay connected with high-speed internet throughout the flight.

Dining in the Sky

Gourmet Cuisine
Qatar Airways takes in-flight dining seriously, offering a "Quisine" experience that focuses on fresh, seasonal ingredients.

• Premium Cabins: Business and First Class passengers enjoy an on-demand à la carte menu, meaning you can eat whatever you want, whenever you want. The selection includes international dishes and Arabic classics, paired with an extensive list of beverages.
• Economy Class: Meals are generous and high-quality, featuring appetizers, main courses, and desserts. The portion sizes have been increased to ensure satisfaction.

Special Dietary Requirements
The airline caters to a wide range of dietary needs, including religious, medical, and vegetarian preferences. Special meals can be requested up to 24 hours before departure through the "Manage Booking" section on the website.

Special Services

Traveling with Children
The Oryx Kids Club ensures that young travelers have a memorable trip. Children receive an interactive activity pack featuring the airline's superhero mascots, and special meal boxes are available. The in-flight entertainment system also features a dedicated "Young Travellers" channel with age-appropriate movies and games.

Assistance Services
Qatar Airways is dedicated to making travel accessible for everyone. Comprehensive assistance is available for passengers with disabilities or reduced mobility. Services include wheelchair assistance, escort services for the visually impaired, and specialized support for elderly passengers. It is recommended to request these services at least 48 hours prior to the flight to ensure seamless support from check-in to arrival.

Destinations and Connectivity

Qatar Airways connects travelers to the world through its state-of-the-art hub, Doha. As the airline’s home base, Hamad International Airport serves as a central gateway, offering efficient transit options and connecting passengers to a vast global network.

For travelers departing from the United Arab Emirates, the airline offers robust flight schedules with convenient connections. Passengers can fly directly to Doha from Sharjah, providing an excellent option for those in the Northern Emirates. Regular services are also available from the capital, Abu Dhabi, ensuring seamless travel for residents and visitors alike. Additionally, the airline operates frequent flights from Dubai, catering to the high demand from this major regional commercial hub.

By utilizing these key routes, passengers can enjoy the airline's award-winning service on the short hop to Qatar before continuing their journey to destinations across the globe.

Securing your tickets with Qatar Airways is a straightforward process, but applying a few strategic tips can help you find better value and ensure a smoother journey. Whether you are planning a trip from Sharjah, Abu Dhabi, or Dubai, planning ahead is often the key to securing the best rates.

To find lower fares to Doha and connecting destinations, it is generally recommended to book your flight at least 3 to 5 weeks in advance. Prices tend to increase as the departure date gets closer. Additionally, maintaining flexibility with your travel dates can be advantageous; flying mid-week is often more economical than traveling on weekends.

Keep an eye out for special promotions and deals. Subscribing to the airline's newsletter or monitoring their official channels can alert you to seasonal sales. Joining the loyalty program may also provide access to exclusive offers and the ability to earn miles on your trips.

Maximize convenience by using online check-in, which typically opens 48 hours before your scheduled departure. This service allows you to confirm your presence on the flight, select your seat, and download your boarding pass to your mobile device, significantly reducing time spent in queues at the airport.

Regarding seat selection, checking the details of your fare class is important. Some tickets allow you to choose your seat for free at the time of booking, while others may charge a fee or restrict free selection until check-in opens. If you have a specific preference, such as a window seat or extra legroom, it is advisable to arrange this early.

For a seamless travel experience, consider downloading the Qatar Airways mobile app. It is a powerful tool that lets you manage your booking, track your luggage, and receive real-time flight updates directly on your phone. Lastly, do not overlook travel insurance; having coverage for unexpected delays or cancellations ensures you can travel with complete peace of mind.

History and Development

The story of Qatar Airways is one of the most remarkable rapid transformations in aviation history. Established in 1993, the airline began operations in 1994 as a small regional carrier serving a limited number of routes. However, the true turning point came in 1997 when the airline was re-launched with a bold mandate to become a leading international carrier defined by the highest standards of service and excellence.

Rapid Expansion and a New Home
Under a visionary management strategy, the airline embarked on an aggressive expansion plan, adding new destinations at an unprecedented pace. A major milestone in this growth was the development of its home base. In 2014, the carrier moved its operations to the newly opened, state-of-the-art Hamad International Airport in Doha. This world-class facility provided the necessary infrastructure to support the airline's growing fleet and passenger numbers, successfully acting as a central global gateway connecting East and West.

Pioneering the Modern Fleet
Qatar Airways has consistently maintained one of the youngest and most technologically advanced fleets in the sky. It has established a reputation as an industry pioneer, often serving as the global launch customer for cutting-edge aircraft types. Notably, it was the first airline to operate the Airbus A350-1000 and the A350-900 XWB. Today, its diverse fleet includes the spacious Airbus A380 and the fuel-efficient Boeing 787 Dreamliner, ensuring reliability and passenger comfort on long-haul journeys.

Innovation in the Skies
The airline has not only expanded its reach but also revolutionized the onboard experience. A significant achievement in its modern history was the introduction of the "Qsuite" in Business Class in 2017. This patented product brought a First Class experience to the Business Class cabin, featuring the industry's first-ever double bed and customizable privacy panels, setting a new benchmark for premium travel worldwide.

Global Alliances and Strategic Partnerships
In October 2013, Qatar Airways became the first Gulf carrier to join the prestigious oneworld alliance. This strategic move allowed it to offer passengers seamless connectivity across a global network of partner airlines. The company has also pursued a strategy of acquiring stakes in other major international airline groups, further strengthening its position as a key player in the global aviation ecosystem and ensuring long-term sustainability.

Connecting the Region
Throughout its history, the airline has remained committed to connecting the Middle East to the rest of the world. By establishing robust links from major regional hubs, including Sharjah, Abu Dhabi, and Dubai, Qatar Airways has facilitated trade, tourism, and business. This commitment ensures that international travel remains accessible and convenient for residents across the region, linking them to over 170 destinations globally.