Air Moana

Air Moana is a refreshing presence in the skies of French Polynesia, established to provide enhanced connectivity across the stunning archipelagos of the South Pacific. As a locally rooted carrier, it was founded with a vision to offer residents and tourists a reliable alternative for inter-island travel, infusing modern aviation standards with the warm hospitality characteristic of the region. Based in Papeete, the airline plays a vital role in linking the bustle of the main island with the serene beauty of the outer islands, making the logistics of island hopping seamless and enjoyable.

The airline prides itself on embodying the "Mana" or spirit of the islands, reflected in everything from its branding to its onboard service. By operating efficient routes to key destinations within the Society Islands and the Tuamotu Archipelago, Air Moana supports both the local economy and the thriving tourism sector. Travelers choosing this carrier can expect a journey that prioritizes comfort, punctuality, and a genuine connection to the Polynesian culture.

Modern and Efficient Fleet
Air Moana operates a modern fleet of ATR 72-600 aircraft. These latest-generation turboprops are ideally suited for the short-haul, inter-island sectors common in French Polynesia. Known for their fuel efficiency and ability to operate on shorter runways, these aircraft ensure that even the more remote island destinations are accessible without compromising on passenger comfort or safety.

Key Destinations and Connectivity
From its primary hub, the airline connects travelers to some of the most famous destinations in the world. High-frequency routes link the capital to the majestic Bora Bora and the cultural hub of Raiatea. The network also extends to the diver's paradise of Rangiroa and Fakarava in the Tuamotus, as well as other gems like Moorea, Huahine, and the distant Nuku Hiva in the Marquesas, facilitating comprehensive itineraries for those wishing to explore the diverse landscapes of the region.

Commitment to Safety and Service
Safety is the paramount priority for Air Moana, which adheres to strict international maintenance and operational standards. Beyond technical reliability, the airline is dedicated to delivering a high-quality passenger experience. The cabin crew are known for their friendly, welcoming demeanor, ensuring that the relaxed and friendly atmosphere of the islands begins the moment passengers step on board.

Contact Information for United Arab Emirates

For travelers located in the United Arab Emirates, please be aware that Air Moana does not currently maintain a local branch, ticket office, or dedicated call center within the region. As a domestic carrier based in French Polynesia, all customer service inquiries are handled directly by their headquarters in Tahiti. Due to the significant time difference (Tahiti is approximately 14 hours behind the UAE) and the lack of a local presence, the most efficient way to manage your booking or request assistance is through their official website or via email.

Official Website
Access the airline's digital services, including booking management and flight status, through the English version of their official portal:
https://en.airmoana.com

Key Contact Details

• Official Website: en.airmoana.com
• Customer Service (International): +689 40 48 40 00 (Note: This is an international number based in French Polynesia. International calling rates from the UAE will apply).
• Email Inquiries: reservation@airmoana.pf (Recommended for travelers in the UAE to avoid time zone issues).
• Ticket Booking: Bookings should be made directly via the website.
• Mobile Services: While there is no dedicated mobile app store download, the website is fully optimized for mobile devices for check-in and boarding pass retrieval.

Social Media Support

For quick updates or alternative contact methods, you can reach out to Air Moana via their official social media channels, which are often monitored during business hours in Tahiti.

• Facebook: Air Moana Facebook
• Instagram: @air.moana
• LinkedIn: Air Moana LinkedIn

Local Offices in United Arab Emirates

• Dubai / Abu Dhabi: There are currently no physical offices or airport counters for Air Moana in the United Arab Emirates.
• Headquarters Address (for reference):
  BP 40773 Fare Tony, 98713 Papeete, Tahiti, French Polynesia.

Service Hours & Support

Important Note on Calling: The customer service center in Tahiti typically operates from 7:30 AM to 5:30 PM (Tahiti Time). For a caller in the UAE, this corresponds to approximately 9:30 PM to 7:30 AM the following morning. It is highly recommended to use email for non-urgent matters or to call late in the evening UAE time.

Baggage Policy

Traveling with Air Moana requires a bit of planning regarding luggage, primarily because the airline operates a fleet of ATR 72-600 turboprop aircraft. These planes are perfect for island hopping but have smaller cargo holds and overhead bins compared to large international jets. To ensure a smooth departure from Papeete or other island airports, passengers are encouraged to pack efficiently and adhere strictly to the weight and size limits provided.

Carry-on Baggage

Due to the nature of the aircraft, cabin baggage rules are designed to ensure safety and comfort for all passengers. Each passenger is permitted to bring one piece of carry-on luggage into the cabin. The maximum weight for this item is generally set at 5 kg (approximately 11 lbs).

Your carry-on bag must fit within the official maximum dimensions of 55 x 35 x 25 cm (approximately 21.6 x 13.7 x 9.8 in). This ensures it can be stowed safely in the overhead bin or under the seat in front of you. In addition to this main item, you may carry a small personal accessory, such as a handbag, laptop case, or camera bag, provided the combined weight does not exceed the safety limits of the cabin.

Checked Baggage Limits

Air Moana offers a generous checked baggage policy relative to the short duration of its flights, though allowances can vary based on the fare class purchased.

• Standard Allowance: Most adult tickets include a checked baggage allowance of 23 kg (50 lbs). This provides sufficient capacity for clothing, snorkeling gear, and souvenirs.
• Infants: Passengers traveling with infants (under 2 years old) are entitled to a dedicated baggage allowance of 5 kg (11 lbs). Additionally, a stroller or baby cot can usually be checked in free of charge.

For the safety of baggage handlers, no single piece of luggage may weigh more than 32 kg (70 lbs). Heavier items must be repacked into separate bags or sent as cargo.

Excess Baggage Fees

If your luggage exceeds the weight allowance included in your ticket, excess baggage fees will apply. These are calculated per kilogram of extra weight. It is highly recommended to purchase additional baggage allowance online in advance, as rates at the airport check-in counter are typically higher. Be aware that due to the payload restrictions of the aircraft, significant excess baggage might be transported on a following flight if the cargo hold is full.

Special Items: Sports Equipment and Instruments

Given that French Polynesia is a world-class destination for water sports, Air Moana is accustomed to transporting special gear, subject to specific constraints.

• Surfboards and Bodyboards: These are accepted but must be packed in appropriate protective covers with fins removed. Due to the physical dimensions of the ATR cargo hold, there is a strict maximum length limit of 180 cm (approx. 5.9 ft). Boards exceeding this length cannot be transported.
• Diving Equipment: Scuba gear is permitted, provided that tanks are completely empty and valves are left open for inspection. Spearguns must be unloaded and packed securely.
• Musical Instruments: Small instruments that fit within the cabin baggage dimensions can be taken on board. Larger instruments must be checked in as hold luggage or may require the purchase of an extra seat if they are fragile and cannot be checked.

Restricted and Prohibited Items

To comply with international aviation safety standards, certain items are strictly prohibited. Explosives, compressed gases, flammable liquids, and corrosives are not allowed in either carry-on or checked luggage.

Lithium Batteries: Loose lithium batteries, power banks, and spare laptop batteries must be packed in your carry-on luggage. They are strictly prohibited in checked bags due to fire risks. Electronic cigarettes must also be kept on your person or in the cabin.

Tips for Efficient Packing

To facilitate easier loading and unloading on the islands, soft-sided luggage such as duffel bags or backpacks is recommended over rigid, hard-shell suitcases. Soft bags are much easier to stack in the cargo hold of the ATR 72-600. If you are connecting from a long-haul international flight, remember that your domestic allowance on Air Moana may be lower than your international limit, so check your weights before arriving at the domestic terminal.

Pet Travel Rules with Air Moana

Air Moana understands that pets are part of the family and welcomes cats, dogs, and even freshwater fish on its flights across French Polynesia. To ensure the safety and comfort of all passengers and animals on board the ATR fleet, the airline enforces specific policies regarding carrier sizes, health documentation, and weight limits. It is essential to notify the airline of your intent to travel with a pet at the time of booking, as space per flight is strictly limited.

Transport Options

Depending on the size and weight of your animal, they will travel either in the cabin with you or in the ventilated hold of the aircraft.

In Cabin (Carry-on)

Small pets that can fit comfortably in a carrier under the seat in front of you are permitted in the cabin. This option is ideal for smaller breeds and requires the animal to remain in its container throughout the flight.

• Carrier Dimensions: Maximum dimensions of 55 x 35 x 25 cm.
• Weight Limit: The combined weight of the animal and the carrier must not exceed 8 kg.
• Allowed Animals: Dogs, cats, and freshwater fish (requires specific leak-proof packaging).
• Limit: Generally one animal per passenger. Two small animals of the same species may share a container if the total weight is under 8 kg and they can move freely.

In Cargo Hold (Checked Baggage)

Animals exceeding the cabin weight limit must travel in the aircraft's hold. This area is pressurized and ventilated, ensuring a safe journey for larger pets.

• Weight Limits: Animals weighing between 8 kg and 32 kg (including the cage) must be checked in for the hold.
• Container Requirements: The crate must be IATA-approved, rigid, lockable, and equipped with absorbent material. It must be large enough for the animal to stand, turn around, and lie down naturally.
• Size Limits: The maximum height for a crate in the hold is 150 cm due to the cargo door dimensions of the ATR aircraft.

As Cargo (Freight)

For very large animals or specific complex transport needs, you must use the freight service.

• When Required: Animals exceeding 32 kg (including container) or dogs classified as exceeding 40 kg are typically not accepted as checked baggage and may face stricter restrictions or require freight handling.
• Booking: This requires coordination with the airline's cargo department well in advance of your travel date.

Required Documentation

To board a flight from Papeete or any other island, you must present valid documents proving your animal is healthy and fit to fly.

• Veterinary Health Certificate: A certificate of good health issued by a veterinarian shortly before travel.
• Identification: Dogs and cats over 4 months old must be identified by a microchip or a clearly legible tattoo.
• Vaccinations: Proof of up-to-date vaccinations.
• Parasite Treatment: Animals should be free of parasites; a recent treatment record is recommended.

Service Costs

Fees for pet travel are paid at the airport check-in counter. Prices are fixed per flight segment and vary based on the destination.

• In-Cabin Fee: Approximately 2,000 XPF per segment.
• Hold Fee (Society Islands): Approximately 3,900 XPF for routes like Bora Bora or Raiatea.
• Hold Fee (Tuamotu): Approximately 4,900 XPF for destinations like Rangiroa or Fakarava.
• Hold Fee (Marquesas): Approximately 5,900 XPF for longer flights to Nuku Hiva or Hiva Oa.

Preparation Tips

• Secure the Cage: Ensure your travel container is sturdy, well-ventilated, and has a secure locking mechanism.
• Feeding: Feed your pet a light meal a few hours before departure to prevent airsickness, but ensure they are hydrated.
• Acclimatization: Let your pet spend time in their carrier before the trip to reduce stress during the actual flight.
• Check-in: Arrive at the airport early to allow ample time for document checks and weighing.

Restrictions

For safety reasons, Air Moana enforces strict bans on certain types of animals and breeds.

• Prohibited Breeds: "Category 1" and "Category 2" dogs (e.g., Pitbulls, Rottweilers) are generally prohibited.
• Snub-Nosed Animals: Brachycephalic breeds (flat-faced dogs and cats) are often restricted or prohibited due to respiratory risks at altitude; check specifically for your breed.
• Rodents: Small rodents such as hamsters, guinea pigs, and rabbits are typically not accepted.
• Minors: Unaccompanied minors are not permitted to travel with a pet.

Important: Policies regarding animal transport can change or vary based on operational constraints. We strongly recommend contacting Air Moana directly at least 72 hours before your flight to confirm eligibility and reserve space for your pet.

Air Moana Loyalty Program

As a relatively new boutique airline established in 2022, Air Moana currently focuses on providing high-quality, accessible inter-island travel rather than operating a traditional mileage-based loyalty program. At this time, there is no specific frequent flyer club or "miles" scheme for the airline. Instead of restricting perks to elite members, the carrier aims to deliver a premium experience to all passengers, with competitive fares available to everyone without the need for a subscription or status card.

While a formal loyalty scheme is not yet in place, travelers can still access premium services and benefits through the airline's distinct cabin offers and fare structures, ensuring that comfort and priority are available to any guest who desires them.

Membership Levels and Premium Options

Since Air Moana does not have a tiered frequent flyer program (such as Silver, Gold, or Platinum), there are no status levels to climb. However, the airline offers a "Poe Premium" experience that allows any traveler to enjoy top-tier benefits typically reserved for elite members on other carriers:

• Moana Economy (Standard): The standard level of service, offering generous baggage allowances (typically 23 kg) and complimentary snacks on flights over 40 minutes.
• Poe Premium (Premium Class): Offers a business-class-style experience with priority check-in, priority boarding, and seating in the front rows with extra legroom.
• Poe Viti (Priority Service): An ancillary add-on that grants priority ground services and seat selection to economy passengers, mimicking "Elite" travel perks.

Earning Points and Rewards

Currently, you cannot earn airline-specific miles or status credits directly with Air Moana for your flights. However, smart travelers can still maximize value:

• Partner Booking Platforms: If you book your Air Moana flights through major travel portals like Expedia, you may be eligible to earn rewards (such as OneKeyCash) according to the platform's own loyalty program.
• Credit Card Points: Use a general travel rewards credit card to book your tickets, allowing you to earn points or miles on your bank's program for the purchase.

Redeeming Rewards

As there is no proprietary mileage currency, there are no options to redeem "Air Moana Miles" for free flights or upgrades directly. Redemptions are limited to third-party loyalty ecosystems:

• Third-Party Redemptions: You can use points or cashback earned from online travel agencies (OTAs) or credit cards to offset the cost of future Air Moana bookings, depending on the specific terms of your financial provider or booking agent.

Alliance Membership

Air Moana is an independent domestic carrier and is not currently a member of any major global airline alliance (such as Star Alliance, SkyTeam, or oneworld). It operates independently to serve the specific needs of the French Polynesian islands.

How to Stay Connected

Although there is no club to join, staying informed is the best way to secure the best fares and updates on potential future loyalty developments:

• Newsletter Subscription: Sign up for the Air Moana digital newsletter via the official website to receive early access to promotions and news.
• Social Media: Follow the airline on platforms like Facebook and Instagram for flash sales and community updates.

Services and Travel Classes

Flying with Air Moana is designed to be more than just a transit between islands; it is an immersion into Polynesian hospitality from the moment you step onboard. Operating a fleet of modern ATR 72-600 aircraft, the airline focuses on comfort, space, and the friendly "Mana" spirit. While the flights are generally short, ranging from 45 minutes to a few hours, the carrier offers distinct levels of service to ensure every passenger enjoys a relaxing journey across the Pacific skies.

Service Classes

Air Moana offers two primary travel experiences, catering to budget-conscious travelers and those seeking extra convenience and priority. There is no traditional First Class cabin, but the Premium offering provides a level of service comparable to regional business class standards.

• Moana Economy: The standard class offers a comfortable and efficient way to travel. Passengers enjoy ergonomic leather seats and a generous baggage allowance, making it an excellent choice for families and leisure travelers exploring the islands.
• Poe Premium: Designed for business travelers or those desiring extra comfort, this class is located in the front rows of the aircraft. It features enhanced legroom, ensuring a spacious environment. Travelers in this class also benefit from priority check-in at Papeete and other airports, as well as priority boarding and baggage delivery.

Seat Configuration and Comfort

The cabin of the ATR 72-600 is configured in a 2-2 layout, meaning every passenger has either a window or an aisle seat—there are no middle seats. This guarantees a view of the spectacular lagoons or easy access to the aisle for everyone.

Seat Features: The airline has fitted its aircraft with modern, slimline leather seats. One of the standout features of Air Moana is the seat pitch; the layout is designed to offer approximately 29 inches of legroom, providing adequate space for regional travel. The overhead bins are also larger than in older turboprop models, accommodating standard carry-on roller bags more easily.

In-Flight Dining

Despite the relatively short flight times between the islands, Air Moana provides complimentary catering service on most of its routes.

• Beverages: Passengers are offered a selection of refreshing drinks, including fruit juices (often showcasing local flavors like Rotui pineapple or mango), water, coffee, and tea.
• Snacks: A light snack, such biscuits or local pastries, is typically served. On longer routes, such as flights to the Marquesas Islands, a more substantial snack or light meal tray may be provided to ensure comfort during the journey.

Entertainment and Connectivity

Scenic Views: The primary entertainment on these inter-island flights is undoubtedly the view outside the window. Flying at lower altitudes than international jets, the aircraft offers breathtaking panoramas of coral reefs, turquoise lagoons, and lush volcanic peaks. It is highly recommended to keep your camera ready.

Digital Entertainment: Staying entertained is easy with the airline's onboard streaming service. Passengers can connect their personal devices (smartphones, tablets, or laptops) to the aircraft's local Wi-Fi network to access a variety of digital content. This digital entertainment portal typically includes a selection of movies, magazines, games, and information about the destination, eliminating the need for seatback screens.

Onboard Reading: In addition to digital options, passengers can enjoy the airline's in-flight magazine, which features articles on Polynesian culture, destination guides, and local lifestyle topics.

Special Services

Air Moana is committed to making air travel accessible and safe for all passengers, offering dedicated assistance for those with specific needs.

• Unaccompanied Minors (UM): The airline offers an escort service for children traveling alone. From check-in until handover to the designated guardian at the destination, the child is supervised by ground staff and cabin crew.
• Passengers with Reduced Mobility (PRM): Assistance is available for passengers requiring wheelchairs or help boarding. Since the ATR aircraft uses stairs for boarding, a lift or ramp service can be arranged at most airports if requested at least 48 hours in advance.
• Families: Infants (under 2 years) travel on a parent's lap with a special seatbelt extension provided by the crew. The spacious cabin layout helps accommodate families comfortably.

Destinations

Air Moana focuses its operations on connecting the beautiful islands of French Polynesia with a reliable schedule designed for island hopping. With its main hub located at Papeete, the airline provides essential links between the capital and popular destinations in the Society Islands, the Tuamotu Archipelago, and the Marquesas. Whether for local residents or international visitors, the carrier offers a convenient network to explore the diversity of the region.

The following table outlines the key routes currently operated by the airline:

Booking your flights with Air Moana is the first step toward an unforgettable journey through the islands of French Polynesia. To secure the best fares, it is advisable to book your tickets at least 2 to 3 months in advance, especially if you plan to travel during the peak tourist season or school holidays. Early booking not only ensures availability on popular routes from Papeete to destinations like Bora Bora or Raiatea but often provides access to lower price tiers.

Keep an eye out for special promotions and deals by subscribing to the airline's newsletter or checking their official website regularly. Flexibility with your travel dates can also be a significant advantage; flying mid-week often yields cheaper fares compared to weekends. If you are planning a multi-island itinerary, look for opportunities to bundle your flights, as this can sometimes offer better value for exploring multiple atolls.

Streamline your travel experience by taking advantage of online check-in services. This feature typically opens a day or two before departure, allowing you to confirm your presence and download your boarding pass directly to your mobile device. Arriving at the airport with your check-in already complete saves valuable time, letting you relax before your flight to Fakarava or Nuku Hiva.

Selecting the right seat is crucial when flying over the stunning landscapes of the South Pacific. We highly recommend reserving a window seat to enjoy breathtaking aerial views of the turquoise lagoons and coral reefs. Watching the dramatic peaks of Moorea or the vast expanse of Rangiroa from above is a highlight of the trip, so consider selecting your seat as soon as booking is confirmed.

Finally, ensure a worry-free trip by purchasing comprehensive travel insurance to cover unexpected events such as flight changes or lost luggage. For seamless travel management, utilize the airline's mobile-optimized website to handle your booking on the go. After checking in online, be sure to save your digital boarding pass to your smartphone, ensuring your travel documents are easily accessible throughout your island-hopping adventure.

History and Development

Air Moana is a recent and significant addition to the aviation landscape of French Polynesia. Founded in 2022, the airline was established with a clear and ambitious vision: to open up the skies of Tahiti and its islands by providing a reliable, high-quality alternative for domestic travel. Prior to its launch, inter-island connectivity was largely dependent on a single carrier for decades. The creation of Air Moana marked a turning point, introducing competition that aimed to stimulate the local economy, lower travel costs for residents and tourists, and improve overall service standards across the archipelago.

Early Years and Launch
The company spent its initial phase securing the necessary Air Transport Operator Certificate (CTA) and assembling a team of experienced aviation professionals. Operations officially commenced in February 2023, a major milestone that was celebrated as a new era for Polynesian transport. The inaugural commercial flight connected the hub of Papeete with the world-famous lagoon of Bora Bora, symbolizing the airline's commitment to serving the region's most vital tourism arteries from day one.

Fleet Evolution
To ensure operational efficiency and environmental responsibility, Air Moana made a strategic decision to launch with a fleet of ATR 72-600 aircraft. These turboprops are widely recognized as the most suitable aircraft for the short runways and island geography of the South Pacific. Unlike older models, the -600 series offers a modern "Armonia" cabin with larger overhead bins, LED lighting, and slimmer seats, providing a passenger experience comparable to larger international jets. Starting with a small initial fleet, the airline has plans to gradually increase its capacity to meet growing demand.

Route Network Expansion
Following its successful launch, the carrier moved quickly to expand its footprint beyond the Society Islands. While the initial schedule focused on high-frequency routes to Bora Bora and Raiatea, the network soon grew to include the Tuamotu Archipelago, with flights to the diving meccas of Rangiroa and Fakarava. A significant development in the airline's short history was the establishment of links to the remote Marquesas Islands. By connecting Papeete to Nuku Hiva and Atuona (Hiva Oa), Air Moana fulfilled a crucial promise to bring these distant and culturally rich islands closer to the capital.

Modern Developments
As a modern startup, Air Moana has focused on innovation in customer experience rather than mergers or acquisitions. It operates independently, carving out a niche by blending Polynesian hospitality with digital convenience. The airline introduced tiered service classes on domestic routes—a rarity for local island hopping—allowing passengers to choose between standard economy and a premium experience with priority perks. Today, the carrier continues to solidify its position as a key player in the region, focusing on schedule reliability and the consistent expansion of its inter-island connections.