FlyArystan

FlyArystan has rapidly established itself as a game-changer in the Central Asian aviation market, operating as Kazakhstan's first low-cost carrier. Launched as a subsidiary of the renowned Air Astana, the airline was created with a clear mission: to make air travel affordable and accessible for a wider population. By combining efficient operations with competitive pricing, FlyArystan encourages tourism and business connectivity across the region, offering a modern flying experience that prioritizes both value and safety.

As a division of Air Astana, FlyArystan adheres to the same rigorous safety and maintenance standards as its parent company, providing passengers with peace of mind alongside low fares. The airline operates a young and modern fleet consisting primarily of Airbus A320 aircraft. These planes are configured to maximize efficiency and comfort, with an average fleet age that is among the youngest in the region, ensuring reliability and reduced environmental impact.

The airline's network has expanded significantly since its inaugural flight. While it initially focused on connecting major cities within Kazakhstan, FlyArystan now serves a growing list of international destinations. For travelers from the UAE, the carrier offers convenient connections, such as the route from Dubai to Aktau. This expansion reflects the company's strategy to bridge Central Asia with key tourism and business hubs in the Middle East, Turkey, and beyond.

FlyArystan is driven by values of transparency and customer focus. The airline utilizes a classic low-cost model, allowing passengers to customize their travel by paying only for the services they need, such as baggage or onboard meals. This approach has garnered industry recognition; despite its relatively short history, FlyArystan has been praised for its operational excellence and was recognized by Skytrax for its performance as a top low-cost airline in Central Asia.

Connecting with FlyArystan while in the United Arab Emirates is designed to be straightforward and efficient, reflecting their digital-first approach as a low-cost carrier. While the airline primarily handles inquiries through online channels and its mobile app, support is available to assist travelers with bookings, flight changes, and general questions.

For the most up-to-date schedules and services specifically for the route between Dubai and Kazakhstan, passengers are encouraged to visit the official online portal.

Contact Information

• Official Website: flyarystan.com
• Customer Service (International): +7 727 331 1010 (Please note international calling rates may apply)
• WhatsApp Support: +7 702 702 0227 (Recommended for quick text-based assistance)
• Live Chat: Available directly on the official website and mobile app
• Email: contact.centre@flyarystan.com (General inquiries) or customer.relations@flyarystan.com (For claims and feedback)
• Mobile App: "FlyArystan" available on the Apple App Store and Google Play Store

Social Media

Stay updated on the latest deals and announcements through their official social media channels:

• Facebook: facebook.com/FlyArystan
• Instagram: instagram.com/flyarystan
• Twitter/X: x.com/FlyArystan

Local Offices in the United Arab Emirates

FlyArystan operates largely without physical ticketing offices in city centers to maintain low fares. However, for immediate travel assistance on the day of departure, you can find support personnel at their airport counters.

• Airport Desk: Located at Dubai International Airport (DXB). Staff are generally available at the check-in counters starting 3 hours before scheduled flight departures.

Support Availability

The FlyArystan Contact Center typically operates 24/7, ensuring that passengers can receive assistance regardless of the time zone. For the fastest response, the airline recommends using the WhatsApp bot or the Live Chat feature on their app, which can handle many common requests such as adding baggage or checking flight status instantly.

Understanding the baggage policy is crucial when flying with a low-cost carrier like FlyArystan. The airline operates on a "pay-for-what-you-need" model, which allows travelers to keep fares low by only purchasing the luggage allowance they actually require. Whether you are flying from Dubai for a business trip or heading to Aktau for leisure, planning your baggage in advance can save you both time and money at the airport.

Carry-on Baggage Allowance

All passengers are entitled to one piece of hand luggage free of charge. This item must not exceed 5 kg in weight and the dimensions of 56 x 23 x 36 cm. It is important to note that this allowance is strictly enforced. If you require more capacity, FlyArystan offers a "Hand Baggage Plus" option, which allows you to increase the weight limit of your single carry-on bag to 10 kg for a fee. Unlike some other carriers, personal items such as ladies' handbags, laptop bags, or briefcases are not allowed as a second item; they must fit within your one permitted piece of hand luggage.

Checked Baggage Limits

Checked baggage is generally not included in the base fare and must be purchased separately. Passengers can select from various weight tiers depending on their needs, typically ranging from 15 kg to 60 kg. Purchasing your checked baggage allowance online during booking or via the "Manage My Booking" section on the website is significantly cheaper than paying for it at the airport check-in counter.

• Standard weights: Passengers can usually choose between 15 kg, 20 kg, or higher weight bundles.
• Bundles: Some fare bundles (like Comfort or Comfort Plus) may include a baggage allowance, so check your ticket details carefully.
• Dimensions: The total linear dimensions (length + width + height) of a checked bag should typically not exceed 158 cm.

Excess Baggage and Fees

If your luggage exceeds the pre-purchased weight limit, excess baggage fees will apply. These rates are charged per kilogram and are considerably higher if paid at the airport immediately before departure. To avoid unexpected costs, it is highly recommended to weigh your bags at home before leaving for the airport.

Special Items

Traveling with sports equipment (such as skis, snowboards, or golf bags) or musical instruments requires special handling. These items are not included in the standard baggage allowance and carry a separate fee. You should book space for these items in advance to ensure there is room in the hold. Musical instruments can sometimes be carried in the cabin if an extra seat is purchased for them, depending on their size.

Restricted and Prohibited Items

For safety reasons, certain items are strictly prohibited in both carry-on and checked luggage. These include:

• Explosives, fireworks, and flares.
• Flammable liquids and solids.
• Toxic, radioactive, or infectious substances.

Additionally, spare lithium batteries and power banks must be packed in your carry-on luggage and are not permitted in checked bags. Always ensure that any liquids in your hand luggage do not exceed 100ml per container and are placed in a transparent, re-sealable plastic bag.

Tips for Efficient Packing

To maximize your FlyArystan experience, consider these packing tips:

• Book Online: Always purchase your baggage allowance via the website or app at least 24 hours before your flight for the best rates.
• Measure Your Bag: Ensure your carry-on fits the sizer gauges at the gate to avoid gate-check fees.
• Pack Light: Since the basic allowance is 5 kg, choose lightweight clothing and wear your heaviest items (like coats or boots) during the flight.

Traveling with pets requires careful planning, and FlyArystan has developed a clear policy to ensure your furry companions can join you on your journey. Whether you are relocating or taking a long vacation, the airline allows the transport of cats, dogs, and certain other small animals, prioritizing safety and compliance with international regulations.

Transport Options

In cabin (carry-on)

Small animals can travel with you in the passenger cabin, provided they remain in their carrier throughout the flight. This option is best for pets that are comfortable in confined spaces for the duration of the trip.

• Carrier dimensions: The container must not exceed 30 x 47 x 27 cm to fit under the seat in front of you.
• Maximum pet weight: The total weight of the animal combined with the carrier must not exceed 8 kg.
• Allowed pet types: Primarily cats, dogs, and turtles/tortoises (up to 2 kg).
• Breed restrictions: Aggressive breeds are not permitted.
• Limit per passenger: Only one carrier is allowed per passenger.

In cargo hold (checked baggage)

Animals exceeding the cabin weight limit travel in the baggage hold. This compartment is pressurized and temperature-controlled, but it is crucial to ensure your pet is acclimated to their crate.

• Container/crate requirements: Must be an IATA-compliant rigid container with a solid floor, proper ventilation, and a secure metal door lock.
• Weight and size limits: Animals up to 50 kg (including the crate) are generally accepted as checked baggage.
• Temperature restrictions: Transport may be refused if extreme temperatures (hot or cold) at departure, transit, or arrival airports pose a health risk.
• Required documentation: All health and travel documents must be attached securely to the crate.

As cargo (for large animals)

For animals that are too large for standard checked baggage or require special handling, cargo transport is the necessary solution.

• When this option is required: For animals weighing over 50 kg (including container) or when traveling unaccompanied.
• Special requirements: Requires a specialized sturdy crate and advanced coordination with the cargo department.
• Booking procedure: Must be arranged separately through the FlyArystan Cargo division well in advance of the flight date.

Required Documentation

To ensure a smooth departure, especially for international routes like those to Dubai, ensure you have the following papers ready:

• Veterinary passport: A valid document containing the pet’s identification and medical history.
• Health certificate: Must be issued by a veterinarian shortly before travel (typically within 10 days of the flight).
• Vaccinations: Proof of valid vaccinations, specifically against rabies, is mandatory.
• International certificates: For travel between countries, comply with the specific import/export regulations of the destination country (e.g., microchipping).

Service Costs

Pet transport is not included in the standard baggage allowance and incurs additional fees.

• In-cabin fee: Charges typically apply per flight segment; prices are generally lower if booked online in advance.
• Cargo hold fee: Fees are calculated based on the weight of the animal and crate; costs are significantly higher if paid at the airport.
• Note: Prices vary by route and are subject to currency exchange rates.

Preparation Tips

• Carrier requirements: Ensure the carrier allows the animal to stand, turn around, and lie down comfortably.
• Feeding before flight: Feed your pet lightly about 4 hours before departure to prevent motion sickness, but offer water right up to the flight.
• Stress reduction: Place a familiar blanket or toy inside the crate to help calm your pet during the journey.

Restrictions

• Prohibited breeds: Certain brachycephalic (snub-nosed) breeds (e.g., Bulldogs, Pugs, Persian cats) may be restricted from the cargo hold due to respiratory risks.
• Prohibited animals: Rodents, wild animals, and reptiles (other than turtles) are generally not accepted.
• Exceptions: Service animals (such as guide dogs) usually travel free of charge in the cabin but require prior notification and specific documentation.

Important: Airline policies regarding pet travel can change due to safety regulations or operational reasons. It is strongly recommended to contact FlyArystan directly or visit their official website to verify the latest rules and book your pet's space at least 24 hours before departure.

Loyalty Program: Nomad Club

FlyArystan invites its passengers to join the Nomad Club, the premier frequent flyer program shared with its parent company, Air Astana. Designed to reward loyal travelers, the program allows members to earn points on every flight and enjoy a range of exclusive privileges that enhance the travel experience across the airline's growing network.

Membership Tiers

The Nomad Club features four distinct membership levels, with status determined by the number of flight segments flown or points earned within a calendar year. Each tier unlocks progressively valuable benefits:

• Blue: The entry-level tier assigned immediately upon registration, offering members access to a personalized online account and the ability to start accumulating points.
• Silver: Achieved after significant travel, this tier provides benefits such as substantial bonus points on every flight and increased checked baggage allowances.
• Gold: Designed for frequent travelers, Gold status grants access to airport lounges (where available), priority check-in services, and priority boarding to ensure a smooth departure.
• Diamond: The highest elite tier, offering maximum point bonuses, guaranteed seat availability on fully booked flights, and complimentary upgrades on eligible Air Astana services.

Earning Nomad Points

FlyArystan has transitioned to a revenue-based earning system, making it transparent and rewarding for passengers. Points are accrued based on the fare paid rather than just the distance flown.

• Flights: For international routes, such as flights from Dubai, members typically earn a fixed number of points for every USD spent on the ticket fare (excluding taxes and surcharges).
• Fare Types: Points can be earned on most standard fare bundles, though promotional or deeply discounted tickets may have different accrual rates.
• Partners: Members can boost their balance by using partner services, including participating hotels, car rental agencies, and restaurants.
• Banking: Co-branded credit cards with partner banks allow everyday purchases to convert directly into Nomad Club points.

Redeeming Points

Accumulated points offer flexibility and can be used for a variety of travel rewards:

• Award Flights: Redeem points for free tickets on both FlyArystan and Air Astana flights to destinations like Almaty or Aktau.
• Service Upgrades: Points can be used to upgrade to Business Class on Air Astana flights or to purchase extra legroom seats.
• Excess Baggage: Use points to cover the cost of additional luggage allowance, a valuable option for travelers with heavy bags.

Alliance and Partnerships

While FlyArystan is not a member of a global airline alliance like Star Alliance or SkyTeam, it benefits significantly from being a wholly-owned subsidiary of the Air Astana Group. This relationship allows for seamless connectivity and shared loyalty benefits, giving Nomad Club members access to a wider network of destinations and higher service standards typically associated with full-service carriers.

How to Join

Becoming a member is quick and free. Travelers can register by creating a profile on the official FlyArystan or Air Astana website, or by downloading the mobile app. Once registered, a digital membership number is issued immediately, which should be entered during all flight bookings to ensure points are automatically credited.

Service Classes and Fare Bundles

As a low-cost carrier, FlyArystan operates a single-class cabin philosophy designed to offer affordable fares for everyone. There are no dedicated Business or First Class cabins on their aircraft. Instead, the airline offers a modern and efficient Economy Class experience that can be customized to suit individual needs. Passengers can choose from different fare bundles—such as Standard, Comfort, and Comfort Plus—which determine the inclusions of their ticket. While the seat itself remains the same, higher-tier bundles include perks like checked baggage, free seat selection, and priority boarding, allowing travelers to tailor their journey from Dubai to their preferences.

Seat Configuration and Comfort

The fleet consists of Airbus A320 aircraft featuring a standard 3-3 configuration. The cabin is fitted with modern, slimline leather seats by Recaro, designed to maximize personal space in a high-density layout. While the standard seat pitch is approximately 29 inches, which is typical for budget airlines, passengers seeking extra comfort can purchase Premium Seats. Located in the front rows (1-3) and emergency exit rows, these seats offer significantly more legroom and allow for a quicker exit upon arrival. It is highly recommended to pre-book these seats online, especially for longer international sectors.

In-Flight Meals and Beverages

FlyArystan operates a "buy-on-board" concept known as the FlyBite menu. Complimentary meals and drinks are not served, but a variety of snacks, hot and cold beverages, and fresh sandwiches are available for purchase during the flight. For those desiring a substantial meal, the airline offers a pre-order service where passengers can select from a wider range of hot dishes, including chicken, beef, and vegetarian options. Pre-ordering online up to 24 hours before departure not only guarantees your meal choice but often comes at a discounted price compared to buying onboard.

Entertainment and Connectivity

To keep fares low, FlyArystan aircraft are not equipped with seatback entertainment screens or Wi-Fi connectivity. The airline encourages a "Bring Your Own Device" approach. Travelers planning a trip to Almaty or other destinations should download movies, music, or books onto their smartphones, tablets, or laptops prior to boarding. While there is no in-flight entertainment system, the airline does produce an onboard magazine, FlyArystan, which offers travel inspiration and information about their destinations.

Special Services

Despite being a low-cost airline, FlyArystan is committed to accessibility and family-friendly travel. Special assistance is available for passengers with reduced mobility, including wheelchair services, which must be requested at least 24 hours in advance. For families, the airline provides priority boarding for those traveling with infants. Additionally, an unaccompanied minor service is available for children between the ages of 6 and 15 traveling alone, ensuring they are supervised and cared for from check-in until they are handed over to the designated guardian at their destination.

FlyArystan continues to expand its network, connecting key destinations in Central Asia with the Middle East. With its main hub located in Almaty, the airline offers affordable travel options for passengers. The route network focuses on connecting major cities, providing convenient schedules for both business and leisure travelers looking to explore Kazakhstan and beyond.

Booking a flight with FlyArystan is straightforward, but a few strategic steps can help you secure the best value for your journey. To find the lowest fares, it is highly recommended to book your tickets well in advance. Prices often rise as the departure date gets closer, so planning early is key. Keep an eye out for seasonal promotions and flash sales, which are frequently announced on the airline's social media channels and newsletter. For instance, travelers looking for flights from Dubai to Aktau can often find attractive rates by monitoring these updates.

To ensure a smooth airport experience, take advantage of the online check-in service. This feature typically opens well before the scheduled departure time and allows you to avoid long queues at the airport counters. In many cases, checking in online is free, whereas airport check-in might incur additional fees. Downloading the FlyArystan mobile app is also advisable; it serves as a convenient travel companion where you can manage your booking, save your mobile boarding pass, and receive real-time notifications about your flight status.

When traveling with a low-cost carrier, it is important to customize your booking to fit your needs. Seat selection and extra baggage allowance should ideally be purchased online during the booking process, as adding these services at the airport is usually more expensive. Finally, always consider purchasing comprehensive travel insurance. This provides peace of mind and protection against unexpected cancellations, delays, or medical emergencies during your trip.

Founding and Early Years

The story of FlyArystan begins with a strategic vision to revolutionize air travel in Kazakhstan and Central Asia. Established in late 2018 as the low-cost division of the country’s flag carrier, Air Astana, the airline was created to meet the growing demand for affordable domestic transportation. Modeled after successful global budget carriers, FlyArystan officially took to the skies on May 1, 2019, with its inaugural commercial flight from Almaty to the capital, Astana. This launch marked a significant turning point in the region's aviation history, ending the era of high fares and making flying accessible to a broader segment of the population.

Rapid Expansion and Milestones

Following its successful launch, the airline experienced rapid growth, quickly achieving high passenger load factors that demonstrated the market's appetite for low-cost travel. Within its first year, FlyArystan expanded its operational footprint by establishing multiple bases across the country. A major milestone was the decentralization of its network, moving beyond just connecting major hubs to serving regional cities like Karaganda and Aktau. This strategy not only boosted local tourism but also stimulated economic activity in previously underserved regions.

Fleet Evolution

The airline’s fleet development has been central to its operational efficiency. FlyArystan commenced operations with a modest fleet of Airbus A320 aircraft transferred from its parent company. Over time, it has steadily grown its numbers to meet increasing demand. A significant step in its fleet evolution was the introduction of the Airbus A320neo, a modern aircraft known for its fuel efficiency and reduced noise footprint. Today, the carrier operates a uniform fleet of Airbus A320 family aircraft, a common practice among low-cost airlines to streamline maintenance and crew training while ensuring high reliability.

Network Growth and International Reach

While initially focused on domestic routes, FlyArystan soon set its sights on international horizons. The airline began launching cross-border flights to connect Kazakhstan with neighboring countries and popular tourist destinations. A notable development in its route network was the establishment of connections to the Middle East, including the launch of flights linking western Kazakhstan with Dubai. These international routes have been instrumental in fostering business and leisure ties, allowing travelers from the UAE and other regions to explore Central Asia more easily and affordably.

Modern Developments and Recognition

In recent years, FlyArystan has continued to innovate by enhancing its digital platforms and customer service offerings. The airline has invested in user-friendly mobile apps and self-service kiosks to facilitate a seamless "low-touch" travel experience. Its commitment to maintaining high standards despite low fares has earned it international recognition. The airline has received accolades from Skytrax, securing a 4-Star rating, which validates its position as a quality leader in the Central Asian low-cost sector. As part of the Air Astana Group, FlyArystan continues to evolve, driving the modernization of regional aviation infrastructure and setting new benchmarks for budget travel.