Spring Airlines Japan

Spring Airlines Japan (Spring Japan) serves as a dynamic bridge connecting the vibrant culture of Japan with key destinations across China. Operating primarily from its base at Narita International Airport, this low-cost carrier combines the efficiency of budget travel with the meticulous service standards often associated with Japanese aviation. Whether travelers are planning a business trip to a bustling metropolis or a scenic escape to Hokkaido, the airline offers an affordable and reliable gateway to East Asia's most important cities.

Company Overview and History

Established in October 2012 and commencing operations in August 2014, Spring Airlines Japan was originally formed as a joint venture involving the Chinese low-cost carrier Spring Airlines. A significant milestone in the company's history occurred in 2021 when it became a consolidated subsidiary of the Japan Airlines (JAL) Group. This strategic integration has allowed the airline to leverage JAL's extensive operational expertise and safety culture while maintaining its competitive low-cost structure. The carrier operates under the brand name "Spring Japan" and is headquartered in the city of Narita, utilizing the international airport there as its primary hub.

Key Markets and Network

The airline's network is strategically focused on the high-demand travel corridor between Japan and China, as well as select domestic routes within Japan. From its hub in Tokyo, the carrier offers frequent connections to major Chinese commercial and cultural centers. Passengers can fly directly to Shanghai, the cosmopolitan financial hub, or travel to the historic capital of Beijing. The network also extends to Harbin, famous for its winter ice festivals, and the coastal metropolis of Tianjin.

In addition to these international routes, the airline serves significant destinations such as Dalian, Nanjing, and Ningbo. Domestically, it facilitates travel to Sapporo in the north and Hiroshima in the west, making it a convenient option for tourists exploring different regions of the Japanese archipelago.

Fleet and Onboard Experience

Spring Airlines Japan operates a uniform fleet consisting of Boeing 737-800 aircraft. This single-type fleet strategy contributes to operational efficiency and consistent maintenance standards. The cabins are designed to maximize capacity while providing essential comforts for short to medium-haul flights. While the airline operates on a low-cost model, offering competitive fares, the influence of its parent company ensures a focus on cleanliness and punctuality.

Mission and Safety

The airline's core mission is to provide safe, sincere, and affordable air travel that fosters exchange between Japan and the world. Safety is the top priority, reinforced heavily by its integration into the JAL Group, which is renowned globally for its rigorous safety protocols. By balancing cost-effectiveness with high safety standards, Spring Airlines Japan aims to make travel more accessible for a diverse range of passengers, from budget-conscious tourists to business professionals.

Contact Information for Travelers in United Arab Emirates

Spring Airlines Japan (Spring Japan) does not currently maintain a local office or dedicated customer service center in the United Arab Emirates. Travelers in Dubai, Abu Dhabi, and other emirates should use the airline's international contact channels for inquiries regarding bookings, flight changes, or baggage. English-speaking support is available through their global customer service hotlines.

Official Website

For the most direct access to booking management and flight information, use the official international website:

• https://en.ch.com/ (Global English Site)

Contact Information

• Official Website: https://en.ch.com/
• International Customer Service (English): +86 21 95524
  Available 08:00 – 24:00 (Beijing Time). International call charges from UAE apply.
• Japan Head Office (Narita): +81 476 34 8000
• Email Inquiries: cs@ch.com
• Mobile App: Spring Airlines (Available on iOS and Android)

Social Media

You can also reach out or check for updates via their official social media channels:

• Facebook: Spring Japan Official
• Twitter (X): @springjapan0801
• Instagram: @springjapan0801

Local Offices in United Arab Emirates

• Note: There are currently no local ticket offices or airport counters for Spring Airlines Japan in the United Arab Emirates. All ticketing and support must be handled online or via the international phone numbers listed above.

Emergency & Support Hours

The international customer service hotline (+86 21 95524) supports English and is open from 08:00 to 24:00 (Beijing Time). For urgent matters outside these hours, it is recommended to manage your booking directly through the official website or mobile app.

Baggage Information

As a low-cost carrier committed to efficiency and punctuality, Spring Airlines Japan (Spring Japan) maintains specific and strictly enforced baggage policies. Understanding these rules before you pack is essential to avoid unexpected fees at the airport. Whether you are departing from the airline's hub in Tokyo or returning from a trip to Shanghai, the following guidelines apply to your journey.

Carry-on Baggage Allowance

All passengers on Spring Airlines Japan flights are entitled to a free carry-on allowance, but it is important to travel light. The allowance includes:

• Piece Limit: 1 personal item (such as a handbag, laptop bag, or umbrella) plus 1 carry-on bag.
• Weight Limit: The combined weight of both items must not exceed 7 kg (approx. 15 lbs).
• Size Limit: The carry-on bag must fit within the dimensions of 56 cm x 36 cm x 23 cm, and the sum of the three dimensions must not exceed 115 cm.

Important: Staff frequently weigh carry-on items at the check-in counter and boarding gate. If your cabin baggage exceeds the weight or size limits, you will be required to check it in and pay an excess baggage fee, which is significantly higher at the gate than online.

Checked Baggage Policies

Checked baggage allowances depend entirely on the fare class you have purchased. It is highly recommended to purchase your baggage allowance online in advance to save money.

• Lucky Spring Fare: No free checked baggage allowance is included. You must purchase weight allowance separately.
• Spring Fare: Typically includes 20 kg of checked baggage.
• Spring Plus Fare: Typically includes 30 kg of checked baggage.

For all checked items, the sum of the three dimensions (length + width + height) must not exceed 203 cm. The maximum weight for any single piece of baggage is 30 kg to ensure safe handling by airport staff.

Excess Baggage and Fees

If you plan to bring more than your allowance, pre-booking extra weight is the most cost-effective option. Fees charged at the airport counter are higher. Excess baggage is charged based on weight zones (e.g., +5kg, +10kg). If you are flying on popular routes like Tokyo to Beijing, ensure your booking reflects your actual luggage needs to prevent delays.

Special Baggage: Sports Equipment and Musical Instruments

Spring Airlines Japan has specific rules for oversized items:

• Sports Equipment: Items such as golf bags, skis, snowboards, surfboards, and bicycles are considered special baggage. They are not included in the standard baggage allowance and incur a separate Sports Equipment Fee. These items must be properly packed in protective cases.
• Musical Instruments: Small instruments (like a violin) can be brought on board if they fit within the carry-on size and weight limits (7 kg total). Larger instruments must be checked in as special baggage (subject to fees) or, for valuable items like cellos, you may purchase an extra seat to carry them in the cabin (requires contacting the call center).

Restricted and Prohibited Items

To ensure safety, the following items are subject to strict regulations:

• Lithium Batteries & Power Banks: Must be carried in your carry-on baggage only. They are strictly prohibited in checked luggage.
• Lighters and Matches: Typically, one small safety lighter is allowed on your person, but rules can vary by departure airport. They are generally forbidden in checked bags.
• Liquids (International Flights): Liquids, gels, and aerosols in carry-on bags must be in containers of 100 ml or less, placed in a single, transparent, re-sealable plastic bag (maximum 1 liter capacity).
• Prohibited Everywhere: Explosives, flammable liquids, toxic substances, and other dangerous goods are not allowed in either carry-on or checked luggage.

Tips for Efficient Packing

Maximize your allowance by wearing your heaviest clothing (like coats or boots) on the plane. Weigh your bags at home before leaving for the airport to ensure you stay under the strict 7 kg cabin limit. If you are unsure about your weight allowance, upgrading your baggage option via the airline's official website before your flight date is always cheaper than paying at the counter.

Pet Travel Policy with Spring Airlines Japan

Spring Airlines Japan maintains a strict policy regarding the transport of live animals to ensure the safety and comfort of all passengers. Unlike many other carriers, the airline does not accept common household pets such as dogs, cats, birds, or small mammals (like hamsters and rabbits) for transport in the cabin or as checked baggage. Exceptions are made strictly for trained assistance dogs and, on domestic flights only, certain small non-mammalian creatures.

Travelers planning to fly with their pets should be aware that these rules differ significantly between domestic routes within Japan and international flights to destinations like Shanghai or Beijing.

Transport Options

Because Spring Airlines Japan does not operate a pet-friendly service for standard pets, the options below outline the specific limitations and exceptions available.

In Cabin (Carry-on)

• Standard Pets (Dogs/Cats): Not Permitted. The airline does not allow pet dogs, cats, or other mammals in the cabin under any circumstances.
• Assistance Dogs: Guide dogs, hearing dogs, and service dogs are permitted in the cabin free of charge on all flights. They must be harnessed and remain at the passenger's feet.
• Domestic Exceptions (Insects/Fish): On domestic flights only (e.g., Tokyo to Sapporo), passengers may bring small aquatic animals or insects such as goldfish, turtles, and beetles.
  • Container: Must be a secure, leak-proof vessel that fits under the seat in front of you.
  • Conditions: Animals must be invisible to other passengers (covered), odorless, and occupy the passenger's legroom.
  • Limit: Max 3 small animals per container.

In Cargo Hold (Checked Baggage)

• Status: Not Available.
• Spring Airlines Japan does not accept any live animals as checked baggage. The aircraft cargo holds are not temperature-controlled or equipped to transport pets safely.
• This restriction applies to all animal types, including dogs, cats, and larger breeds.

As Cargo (Air Freight)

• Status: Not Available.
• The airline does not offer a separate air cargo service for live animals.

Required Documentation

Documentation is primarily required for passengers traveling with assistance dogs. Regular pets are not accepted, so no documentation applies to them.

• Assistance Dog ID: Official certification or license confirming the dog's status as a trained service animal (Guide Dog, Hearing Dog, etc.).
• Health Certificate: A valid veterinary health certificate issued within the required timeframe.
• Rabies Vaccination: Proof of valid rabies vaccination.
• International Travel Documents: For flights to/from China (e.g., Harbin or Tianjin), you must provide an export/import quarantine certificate and comply with the destination country's entry regulations.

Service Costs

• Assistance Dogs: Free of charge (Advanced booking required).
• Allowed Small Creatures (Domestic): Typically included in the carry-on allowance, but must fit within standard carry-on limitations.
• Standard Pets: Service not offered.

Preparation Tips

For those traveling with assistance dogs or permitted small creatures on domestic routes:

• Notify in Advance: Contact the Spring Airlines Japan Call Center at least 5 days before departure if traveling with an assistance dog.
• Secure Containers: For goldfish or turtles (domestic only), ensure the container is completely leak-proof and double-bagged if necessary.
• Leash and Harness: Assistance dogs must wear a harness and leash at all times at the airport and on board.
• Hygiene: Ensure assistance dogs have relieved themselves before entering the terminal. Pads are recommended for long durations.

Restrictions

• Prohibited Animals: All dogs (except service dogs), cats, rabbits, hamsters, birds, and other mammals are strictly banned from all flights.
• International Flights: No animals of any kind (except assistance dogs) are allowed on international routes. The "goldfish/turtle" exception is for domestic travel only.
• Behavior: Assistance dogs showing aggression or disruptive behavior may be denied boarding.

Important: Airline policies can change without notice. It is highly recommended to contact Spring Airlines Japan directly via their call center to confirm the eligibility of your specific assistance animal or small creature before booking your ticket.

Spring Pass Loyalty Program

Spring Airlines Japan (Spring Japan) participates in the Spring Pass loyalty program, which is shared with its partner carrier, Spring Airlines. Unlike traditional distance-based schemes, Spring Pass is a revenue-based program designed to offer immediate, practical value to passengers. By registering as a member, travelers flying between Tokyo and destinations like Shanghai or Harbin can earn points that serve as direct cash equivalents for future travel expenses.

Membership Tiers

The program is designed to be simple and accessible, with status levels determined by flight frequency and spending activity. The primary tiers include:

• Spring Pass Member (Basic): The entry-level status granted immediately upon free registration. Members enjoy access to "Member Day" sales, exclusive promotional fares, and the ability to manage bookings online.
• Silver Card: Awarded to frequent flyers who meet specific flight segment or spending thresholds. Benefits typically include priority waitlisting and bonus point accumulation rates.
• Gold Card: The highest tier for top travelers. Perks include priority check-in services at select airports, priority boarding, and the highest rate of point accumulation.

Earning Points

Spring Pass points are earned primarily through spending on airfare and ancillary services. The system is transparent, focusing on the monetary value of your ticket rather than the distance flown.

• Flights: Points are calculated based on the ticket fare paid (excluding taxes and fuel surcharges). Generally, higher fare classes earn points at a faster rate.
• Ancillary Purchases: Spending on extras such as checked baggage, seat selection, and onboard meals often contributes to your point balance.
• Partner Activities: Members can occasionally earn points through specific promotional campaigns with travel partners, though flight activity remains the primary earning method.

Redeeming Points

The redemption process is flexible and treats points like cash ("Spring Dollars") to offset travel costs directly:

• Award Flights: Points can be used to pay for flight tickets on Spring Airlines Japan and Spring Airlines network routes, including popular connections to Beijing and Tianjin.
• Partial Payments: Unlike many programs that require enough miles for a full flight, you can often use points to cover part of a fare and pay the remainder with a credit card.
• Travel Extras: Redeem points for value-added services such as extra baggage allowance, seat selection fees, and inflight meals.
• Gift Tickets: Members can typically use their points to book tickets for family members or friends (beneficiaries must be added to the account in advance).

Alliance and Partners

• Airline Affiliation: Spring Airlines Japan is a consolidated subsidiary of the Japan Airlines (JAL) Group. However, it operates as a Low-Cost Carrier (LCC) and is not a member of the oneworld alliance.
• Inter-Airline Benefits: Currently, Spring Pass is a standalone program. Flights on Spring Airlines Japan generally do not earn JAL Mileage Bank (JMB) miles, and JMB status benefits (like Sakura Lounge access) generally do not apply when flying on Spring Japan's low-cost fares.

How to Join

Joining the program is free and can be done entirely online:

• Registration: Visit the official international website (ch.com) and click on "Register" or "Sign Up" in the top corner.
• Mobile App: Download the Spring Airlines mobile app to register and manage your account on the go.
• Requirements: You will need a valid email address and travel document details (passport) to create your profile.

Service Classes and Onboard Experience

Spring Airlines Japan (Spring Japan) operates as a low-cost carrier dedicated to providing affordable and efficient air travel. While the airline does not feature traditional multi-cabin configurations like Business or First Class, it offers a streamlined Economy Class service designed to meet the needs of modern travelers. By focusing on essential comforts and offering customizable add-ons, the airline ensures a pleasant journey whether you are flying domestically to Sapporo or internationally to Shanghai.

Cabin Configuration and Seating

The airline operates a uniform fleet of Boeing 737-800 aircraft, featuring a single-aisle cabin with a 3-3 seating layout. While the entire plane is designated as Economy Class, passengers can choose from three specific seat categories to enhance their comfort:

• Comfort Seat (Row 1): Located at the very front of the cabin, these seats offer the most generous legroom and allow for the quickest disembarkation upon arrival.
• Leg Seat (Exit Rows): Situated in the emergency exit rows (typically rows 16 and 17), these seats provide significantly more legroom than standard rows, making them ideal for taller passengers. Note: Passengers in these seats must meet specific safety criteria to assist in an emergency.
• Standard Seat: The standard seating covers the majority of the cabin. While compact, these seats are designed with ergonomic considerations suitable for short to medium-haul flights.

Seat selection is typically a paid option, though it may be included depending on the fare bundle (Spring Plus, Spring, or Lucky Spring) purchased at the time of booking.

In-Flight Dining

To keep fares competitive, Spring Airlines Japan generally operates a buy-on-board dining service rather than providing complimentary meals. The onboard menu features a selection of snacks, instant noodles, and hot and cold beverages.

For those seeking a more substantial meal, the airline often offers a pre-order service for hot meals, including Japanese-style bento boxes and Chinese dishes. Travelers flying on longer routes, such as from Tokyo to Harbin, are highly encouraged to pre-book their meals online to guarantee availability, as onboard stock is limited.

Entertainment and Connectivity

As a budget carrier, Spring Airlines Japan does not provide seatback personal entertainment screens or universal in-seat power outlets. Passengers are advised to bring their own entertainment devices, such as tablets or smartphones, fully charged before boarding. It is also recommended to bring a portable power bank (strictly in carry-on luggage) to keep devices powered during the flight.

Special Services

Despite its low-cost model, the airline provides essential support services to ensure travel is accessible to everyone:

• Passengers with Reduced Mobility: Wheelchair assistance is available from the check-in counter to the aircraft. Passengers requiring this service should contact the airline's call center at least 48 hours in advance.
• Expectant Mothers: Pregnant passengers can travel up to a certain stage of pregnancy (usually up to 32-35 weeks) with standard documentation, but those approaching their due date (36 weeks or more) are generally not accepted for travel. A doctor's certificate is often required.
• Families with Children: Infants (under 2 years old) can travel on an adult's lap for a reduced fee. Strollers can usually be checked in free of charge at the gate. Note that the airline typically does not offer a dedicated "Unaccompanied Minor" service, so children must travel with a responsible guardian.

Onboard Amenities

Amenities such as blankets and pillows are not standard provisions on Spring Japan flights. Passengers sensitive to cabin temperatures should dress in layers or bring their own travel comforts. Duty-free shopping is available on international routes, offering a curated selection of cosmetics, Japanese souvenirs, and travel essentials.

Destinations

Spring Airlines Japan (Spring Japan) invites travelers to explore a focused and efficient network centered around its hub in Tokyo (Narita International Airport). While the airline is deeply rooted in Japan, its primary mission is to serve as a convenient air bridge connecting the Japanese capital with dynamic cities across China. Additionally, it offers select domestic services that allow visitors to experience the diversity of Japan's landscapes.

International Routes to China

The core of the airline's network facilitates travel between Japan and key economic and cultural hubs in China. With a strong focus on connectivity, Spring Airlines Japan offers frequent and reliable service to major metropolises.

• Shanghai (PVG): As the airline's most frequent international route, this connection serves the bustling financial heart of China, perfect for both business travelers and tourists seeking a cosmopolitan experience.
• Beijing (PEK): Travelers can fly directly to China's historic capital, offering access to the Great Wall and the Forbidden City.
• Harbin (HRB): Famous for its spectacular winter ice festival and Russian-influenced architecture, this northern city is a unique destination in the network.
• Tianjin (TSN): A major port city known for its colonial architecture and street food, easily accessible from the capital region.
• Dalian (DLC): A scenic coastal city renowned for its beaches and green spaces.
• Nanjing (NKG): A destination rich in history, serving as a gateway to the Yangtze River Delta.
• Ningbo (NGB): A vital seaport and industrial hub with a deep cultural heritage.

Domestic Japan

For travelers wishing to explore beyond Tokyo, the airline operates key domestic routes that connect the capital to the northern and western regions of the Japanese archipelago.

• Sapporo (CTS): The gateway to Hokkaido, Japan's northern island, famous for its snow festivals, ramen, and stunning natural wilderness.
• Hiroshima (HIJ): Located in western Japan, this city offers profound historical sites and serves as a culinary hotspot for okonomiyaki lovers.

To secure the best fares with Spring Airlines Japan, travelers are advised to book their tickets well in advance. Like many carriers, prices tend to rise as the departure date approaches, so finalizing your travel plans at least a few weeks early can result in significant savings. Keep an eye out for seasonal promotions and flash sales, which are frequently offered for routes departing from the airline's hub in Tokyo. Signing up for the airline's newsletter or following their social media channels is a great way to stay informed about these limited-time deals.

Managing your journey is easier with the carrier's digital tools. Utilizing online check-in is highly recommended to save time at the airport. This service usually opens shortly before the scheduled departure, allowing you to secure your boarding pass and skip the long queues at the counters. If you prefer a specific spot, such as a window seat to enjoy the view or an aisle seat for convenience, consider purchasing seat selection add-ons during the booking process. Availability for preferred seating can decrease quickly, especially on popular flights to destinations like Shanghai or Sapporo.

For a smooth travel experience, download the official mobile app. It allows you to manage your booking, check flight status in real-time, and store your mobile boarding pass for easy access. Additionally, purchasing travel insurance is always a smart move. It can provide coverage for unexpected events such as flight cancellations, medical emergencies, or lost luggage, offering peace of mind throughout your trip. Remember to review the airline's baggage policies carefully and pre-book any extra luggage allowance online to avoid higher fees at the airport.

History and Development

Founding and Early Operations

Spring Airlines Japan, operating under the brand name Spring Japan, was established in October 2012. It began as a strategic joint venture involving the major Chinese low-cost carrier Spring Airlines and various Japanese financial investors. The company's primary goal was to capitalize on the booming tourism market between Japan and China while offering affordable domestic travel options within Japan. After securing the necessary air operator certificates, the airline officially launched its inaugural flights in August 2014, establishing its main base of operations at Narita International Airport in Tokyo.

Route Expansion and Network Growth

In its early years, the carrier focused on establishing a reliable domestic network to build brand recognition. One of its foundational routes connected the capital to Hiroshima, providing a vital low-cost link to western Japan. As operations stabilized, the airline began its aggressive expansion into the international market, specifically targeting high-demand cities in China. The network grew to include direct services to Harbin and Tianjin, catering to both business travelers and tourists seeking to explore destinations beyond the typical golden routes.

Strategic Integration with Japan Airlines

A defining moment in the airline's history occurred in June 2021. Recognizing the potential of the budget travel market, the Japan Airlines (JAL) Group acquired a majority stake in the company, turning Spring Airlines Japan into a consolidated subsidiary. This acquisition marked a significant shift in the Japanese aviation landscape, as JAL sought to strengthen its position in the Low-Cost Carrier (LCC) sector. This integration allowed Spring Japan to benefit from the operational expertise, safety culture, and global resources of the flag carrier while maintaining its cost-efficient business model.

Fleet Evolution

Since its inception, the airline has adhered to a disciplined fleet strategy to maximize efficiency. It operates the Boeing 737-800 exclusively, a decision that streamlines maintenance, pilot training, and crew scheduling. By sticking to a single aircraft type, the carrier has been able to keep operational costs low, a saving that is passed on to passengers in the form of competitive fares. The livery, featuring the stylized triple-S logo, represents the "Spring" brand's commitment to safety, sincerity, and smiles.

Modern Developments

Today, Spring Airlines Japan plays a crucial role in the JAL Group's LCC strategy, particularly for inbound tourism from China. The airline has continued to refine its network, focusing on high-frequency routes to major economic hubs like Shanghai and Beijing, as well as maintaining popular domestic connections to Sapporo. By acting as a bridge between the two nations, the carrier continues to evolve, adapting its services to meet the changing needs of modern travelers while adhering to strict Japanese safety standards.