World2Fly

World2Fly is a Spanish airline specializing in long-haul leisure travel, connecting Europe with popular holiday destinations. The carrier's base airport and main hub is Madrid, from where flights are organized to the Caribbean and other exotic corners of the planet.

The main focus of the route network is on resort destinations. For instance, travellers can comfortably reach sunny Cancun from the Spanish capital. This is one of the airline's most sought-after routes, opening access to the famous beaches of Mexico.

The World2Fly flight programme also covers other European cities, offering convenient options for tourists from Central Europe. Flights to the picturesque Vietnamese island of Phu Quoc and Dominican Punta Cana operate from Prague. For travellers from Poland, departures are available from Katowice to Puerto Plata and historic Cartagena. Additionally, the airline connects Poznan with the resorts of Vietnam.

For the prompt resolution of issues related to bookings, flight schedules, or additional services, passengers can utilize the airline's support service. The carrier's main hub is the airport in Madrid, however, company representatives can be contacted remotely from anywhere in the world.

Official Website:

Full information on carriage rules, online check-in, and booking management is available on the portal www.w2fly.es.

Communication Channels:

• Call Centre (Spain): +34 91 000 38 31 (available for international calls).
• Customer Support (Email): w2flyhelp@w2fly.es.
• Booking Department (Email): reservas@w2fly.es.
• Social Media: current news and special offers are published on World2Fly pages on Facebook, Instagram (@world2fly), and Twitter (@World2FlyHelp).

Representatives and Offices:

The company headquarters is located at: C/ General Riera 154, 07010, Palma de Mallorca, Spain. At departure airports, World2Fly check-in counters open strictly according to the schedule before the flight. Since permanent sales offices may not be available in the terminals, it is recommended to settle all matters in advance via the website or call centre.

Please note: contact details may be updated. We recommend checking current phone numbers on the official website before starting your journey.

Preparation for a journey with World2Fly begins with packing your suitcases correctly. To ensure airport check-in is quick and hassle-free, it is important to familiarize yourself with the airline's baggage carriage rules in advance. Given that the carrier specializes in long-haul flights to exotic resorts, passenger comfort and clear regulations play a key role here.

Cabin Baggage Allowance

World2Fly passengers can take one piece of hand luggage into the aircraft cabin free of charge. The maximum weight of the bag is usually 10 kg, and dimensions must not exceed 50x40x25 cm (including wheels and handles). This is sufficient to carry essential in-flight items, documents, and gadgets.

In addition to the main bag, one small personal item is permitted, such as a handbag, briefcase, or laptop bag. Its dimensions must allow it to fit under the seat in front (approximately 35x20x20 cm). It is important to remember that at the check-in counter, staff may ask you to place your hand luggage in a calibrator to verify dimensions.

Checked Baggage

Baggage allowance in the hold depends on the fare selected when purchasing the ticket. A standard piece of luggage with World2Fly is calculated for a weight of up to 23 kg. The maximum size of the suitcase by the sum of three dimensions (length + width + height) is usually 158 cm.

• If you are travelling with children, an additional baggage allowance (usually 10 kg) is often provided for each infant (under 2 years), as well as free carriage of a collapsible stroller.
• For passengers planning a long holiday, it is recommended to check your fare in advance: in some promo tickets, baggage may not be included or must be added for a separate fee.

Excess Baggage and Fees

If your suitcase weighs more than the allowed 23 kg, you will have to pay for the excess weight. The maximum allowable weight for a single piece of luggage, even with an additional payment, is strictly limited to 32 kg due to international health and safety regulations for baggage handlers. Anything heavier must be processed as cargo. It is more cost-effective to pay for additional baggage or excess weight in advance via the airline's website ("Booking Management"), as rates at the airport before departure will be significantly higher.

Special Baggage

Active leisure enthusiasts often fly on World2Fly flights with their own equipment. The carriage of bicycles, surfboards, golf or diving gear, as well as musical instruments, requires prior approval.

Such baggage is not included in the standard allowance and is charged according to special rates. Equipment must be securely packed in protective cases to avoid damage during transport. It is recommended to book space for non-standard baggage at least 48 hours before departure by contacting the support service.

Restrictions and Prohibitions

For safety purposes, strict rules exist regarding what cannot be carried.

• In Hand Luggage: Sharp and cutting objects, imitation weapons, and liquids in containers exceeding 100 ml are prohibited. Exceptions are made for baby food and medicines required during the flight (with a prescription).
• In Checked Baggage: It is strictly forbidden to check in lithium batteries (power banks), electronic cigarettes, and lighters — these must be taken with you into the cabin. Explosives, flammable liquids, and gases are also prohibited.

Packing Tips

To ensure your journey starts on a positive note, follow a few simple recommendations:

Firstly, be sure to weigh your suitcases at home before leaving for the airport to avoid the stress of repacking at the check-in counter. Secondly, remove old tags with barcodes from previous trips — this helps the automated sorting system direct your luggage correctly. Finally, place a note with your name and phone number inside the suitcase and in an outer pocket in case the external tag comes off.

Travelling with pets on World2Fly flights is possible; however, it requires careful preparation, considering the duration of flights to Caribbean and Asian destinations. The airline accommodates the transport of cats and dogs, allowing you to take your beloved pets on holiday provided all safety and veterinary control requirements are met.

Transport Options

In the Cabin (Hand Luggage)

• Carrier Dimensions: Maximum dimensions of the container or soft bag must not exceed 45×39×21 cm.
• Maximum Weight: The total weight of the animal together with the carrier is strictly limited to 8 kg.
• Allowed Animals: Only dogs and cats are permitted for transport in the cabin.
• Placement: The carrier must fit freely under the seat in front and remain there throughout the entire flight (opening it is prohibited).
• Limit: Usually one animal per passenger is allowed, and the number of spots for animals on board is limited.

In the Hold (Checked Baggage)

• Container Requirements: Rigid frame (plastic/fiberglass), IATA certified, with a secure lock and ventilation on three sides.
• Animal Comfort: The pet must be able to stand at full height, turn around freely, and lie down in a natural position.
• Equipment: Containers must have fixed food and water bowls, and the bottom must be lined with absorbent material.
• Check-in Procedure: The animal is processed at the check-in counter at the departure airport (e.g., in Madrid) as excess baggage.

As Cargo

• When Required: If the weight of the animal with the cage exceeds allowable baggage limits or if the animal is flying unaccompanied.
• Special Requirements: Processing takes place through the cargo terminal, and additional customs declarations are required.
• Booking: You must contact the World2Fly cargo department in advance.

Required Documents

• Veterinary Passport: International standard with microchip details (microchip is mandatory).
• Vaccinations: Valid rabies vaccination (administered not less than 21 days and not more than 12 months before departure).
• Health Certificate: Clinical examination by a veterinarian a few days before departure (usually no earlier than 10 days).
• Certificates: International flights (e.g., to Mexico or the Dominican Republic) may require specific sanitary certificates for the country of entry.

Service Costs

Payment for animal transport is not included in the free baggage allowance and is charged additionally. Prices are indicative and depend on the specific route:

• In the Aircraft Cabin: From 50 to 75 Euros per flight segment.
• In the Hold: From 150 Euros per flight segment (amount may increase for transatlantic flights).
• Service Dogs: Guide dogs accompanying passengers with disabilities are transported free of charge (prior notification required).

Preparation Tips

• Crate Training: Start accustoming your pet to the carrier several weeks before the flight to reduce stress levels.
• Feeding: Do not feed the animal a heavy meal less than 4 hours before departure to avoid motion sickness, but offer a little water.
• Identification: Attach a tag to the container with the animal's name, your name, phone number, and destination.
• Consultation: Before booking a ticket, be sure to call the airline to confirm the quota for animal transport on the selected flight.

Restrictions

• Brachycephalic Breeds: Dogs and cats with flattened faces (Pugs, Bulldogs, Boxers, Persian cats) are often prohibited from transport in the hold due to the risk of respiratory problems.
• Age: Animals younger than 3 months are not permitted to fly (for some countries — younger than 4 months due to rabies vaccination).
• Aggressive Breeds: Transport of fighting dog breeds may require a reinforced cage or be completely prohibited.
• Health Condition: Pregnant females and sick animals may not be allowed on board.

Important: Rules for importing animals into different countries vary significantly. We strongly recommend clarifying current requirements on the official World2Fly website and at the consulate of the destination country before purchasing tickets.

Introduction

Currently, World2Fly adheres to the concept of affordable leisure travel and does not develop its own classic loyalty programme with mileage accumulation. Instead of a complex status system, the carrier offers passengers a transparent model where the level of comfort and privileges depends on the fare selected when purchasing the ticket. This allows travellers departing from the hub in Madrid to immediately receive necessary services without lengthy point accumulation.

Participation Levels (Fare Families)

Since traditional status levels (Silver, Gold) are absent, their role is fulfilled by fare families. Each fare "level" unlocks access to specific benefits:

• Basic: Ideal for budget travellers. Includes flight and hand luggage only. Seat selection and baggage options are available for an extra fee.
• Plus: The optimal choice for a comfortable holiday. Includes checked baggage, standard seat selection, and more flexible change conditions.
• Flex / Premium: Provides maximum privileges comparable to elite statuses. Includes priority boarding, increased baggage allowance, seats with extra legroom (XL), and enhanced meals.

How to Accumulate Benefits

In the absence of a mileage system, value is generated differently:

• Direct Savings: Purchasing package tours through partners (tour operators) often includes flights at a special reduced price.
• Iberostar Promotions: As World2Fly is part of the Iberostar Group, guests of this hotel chain in places like Punta Cana or Cancun may receive special offers combining accommodation and flights.
• Bank Cards: Paying for tickets with third-party bank travel cards allows you to earn cashback or miles through the banks' own programmes.

How to Use Privileges

Since points are not accrued, there is no need to "spend" them. Access to services opens instantly:

• Instant Upgrade: You can purchase a class upgrade or additional services (e.g., Gourmet meals) directly on the website in the booking management section.
• Extra Comfort: Paying for "Priority Boarding" allows you to avoid queues, a feature usually available only to status passengers of other airlines.

Alliance Membership

• Status: World2Fly is an independent carrier and is not a member of global aviation alliances (such as Star Alliance, SkyTeam, or oneworld).
• Partners: The airline is part of the major tourism holding World2Meet (W2M), which ensures reliable integration with hotels and transfers.

How to Join

There is no need to fill out forms or register for a loyalty programme. To take advantage of World2Fly benefits:

• Simply choose the appropriate fare on the official website or order additional services (baggage, seat selection) immediately after ticket purchase.
• Subscribe to the airline's newsletter to be the first to know about seasonal ticket sales to popular resorts.

Service Classes and Comfort Levels

World2Fly focuses on a modern approach to leisure flights, operating the latest Airbus A350 liners. Unlike traditional carriers, there is no complex division into Business and First Class with separate enclosed suites. Aircraft cabins feature a single-class layout (Economy), however, the level of comfort varies depending on the selected seat and fare.

Passengers are offered a "quality economy" concept. Seats in the cabin are designed to ensure maximum comfort even during long transatlantic flights from the hub in Madrid. For those who value personal space, XL category seats with extra legroom are available. These are usually located in the front rows or at emergency exits and allow you to stretch your legs, which is particularly relevant on flights to Cancun or Punta Cana.

Seats and Onboard Amenities

The Airbus A350 aircraft, which form the backbone of the fleet, are distinguished by reduced noise levels and a special air humidification system, which reduces flight fatigue. Ergonomic seats are equipped with adjustable headrests. The distance between seats in a standard row complies with international standards for long-haul flights, providing sufficient space for the average passenger.

Each seat includes:

• Individual reading light.
• USB port for charging mobile devices (it is recommended to bring your own cable).
• Fold-down table for dining or working with a laptop.

Entertainment and Connectivity

To ensure time flies by, the back of every seat in front is equipped with an individual touch screen. The onboard entertainment system offers a wide selection of content: from new movies and popular series to music and games. The interface is intuitive and available in several languages.

Additionally, Wi-Fi service is available on board some aircraft (usually for an additional fee). This allows you to stay connected, send messages via messengers, or check email while flying over the ocean towards the exotic island of Phu Quoc or historic Cartagena.

Food and Beverages

World2Fly's gastronomic service depends on flight duration and destination. On long-haul routes (over 7 hours), a full hot meal is generally included in the ticket price.

• Main Menu: Usually offers a choice of two hot dishes (meat/poultry or pasta), accompanied by a salad, bread roll, and dessert.
• Beverages: Water, juices, tea, and coffee are served complimentary during service. Alcoholic beverages and additional snacks (chocolate, crisps) can be purchased from the onboard shop.
• Special Meals: Passengers with specific dietary requirements (vegetarians, allergies, children's menu) can order special meals in advance (minimum 48–72 hours before departure) via the "Booking Management" section on the website.
• Premium Menu: For an additional fee, a "Gourmet" meal option is available, featuring enhanced presentation and more refined ingredients.

Services for Children and Passengers with Reduced Mobility

The airline strives to make travel accessible for all categories of tourists.

For Families with Children: Special seat belts for infants are provided on board. Lavatories are equipped with changing tables. If you are flying from Prague or Katowice with a small child, the crew will provide necessary assistance with seating and warming baby food.

For Passengers with Reduced Mobility (PRM): World2Fly provides a full range of escort services — from the check-in counter to boarding the aircraft. Onboard wheelchairs (aisle chairs) are available for moving around the cabin. It is important to request assistance when booking the ticket or no later than 48 hours before departure so that ground services at the airport, for example in Puerto Plata or Poznan, can prepare all necessary equipment.

The flight geography of World2Fly covers picturesque corners of the planet, offering tourists direct flights to warm seas. The carrier's route network is structured to ensure convenient access to exotic resorts not only from Spain but also from Central European countries. Major destinations can be divided into two key regions.

Caribbean and Latin America

This is a priority region for the airline, where the majority of flights are concentrated. The undisputed leader in popularity is Mexico: liners regularly depart from the main hub in Madrid to sunny Cancun.

Additionally, World2Fly is actively developing its flight programme from other European cities:

• Dominican Republic: travellers have access to flights from Prague to Punta Cana, as well as departures from Katowice to Puerto Plata.
• Colombia: for lovers of South American flair, direct connections link Katowice and historic Cartagena.

Southeast Asia

In this direction, the airline focuses on Vietnam, opening access to Asia's famous beaches and nature for tourists. A key destination is the island of Phu Quoc. You can reach it via World2Fly flights from Prague, as well as from the Polish city of Poznan.

A journey with World2Fly is typically a long-haul flight to exotic shores. To ensure your holiday starts without stress or unnecessary expense, it is worth considering the specifics of a leisure carrier and following a few proven recommendations for pre-flight preparation.

Best Time to Book

Since World2Fly specializes in popular resort routes, ticket prices depend heavily on seasonality. To obtain the most favourable rates for flights from the hub in Madrid, it is recommended to book your flight 2–3 months before the intended departure date. If you plan to travel during peak dates (Christmas, Easter, or summer holidays), you should consider purchasing tickets even earlier — up to six months in advance.

How to Find Discounts and Offers

The airline regularly holds sales timed to the start of tourist seasons or "Black Friday". To ensure you don't miss price drops on tickets to Cancun or the Dominican Republic, subscribe to the newsletter on the official website. It is also worth remembering that World2Fly works closely with tour operators: sometimes it is more cost-effective to purchase a ready-made "package" (flight + hotel) than to buy tickets separately.

Online Check-in

Do not neglect the opportunity to check in for your flight online. Online check-in usually opens 48 hours before and closes 4 hours prior to departure. This will allow you to:

• Avoid long queues at counters in the airport.
• Verify in advance that all documents are in order.
• Select additional services in a calm environment.

Important: Be sure to print your boarding pass or save it on your mobile phone. In some departure airports, having a paper copy may be a mandatory requirement of security services.

Seat Selection Tips

Given that flights to the island of Phu Quoc or Latin America last more than 9–10 hours, seat selection plays a critical role.

• If you are tall, consider paying extra for XL category seats (usually at emergency exits) to ensure leg comfort.
• For couples, side blocks of seats (two or three seats by the window) are ideal.
• If you want to sleep, avoid seats near lavatories and galleys where there is always movement and noise.

Travel Insurance

When heading to tropical countries such as Vietnam, Mexico, or the Dominican Republic, it is categorically not recommended to skimp on medical insurance. Ensure your policy covers not only basic treatment but also potential expenses related to flight delays or lost luggage. Given the exotic nature of World2Fly destinations, comprehensive insurance is the key to your peace of mind.

Digital Services

Although the airline may not have a complex multifunctional app, the mobile version of the website w2fly.es handles basic tasks perfectly. Use it to track flight status in real-time, especially if the weather at the departure point (e.g., in Prague or Katowice) is unstable. Also, through booking management on the website, you can add special meals or pay for additional baggage at a discount before arriving at the airport.

Foundation and Ambitious Start

The history of World2Fly began during a challenging period for global aviation. The airline was founded in 2020 as a strategic project of the major Spanish tourism holding World2Meet (W2M), which, in turn, is part of the renowned Iberostar Group. The main goal of creating its own carrier was the desire to ensure a full cycle of tourist service: from flight to hotel accommodation. The base for the new airline became the airport of Madrid, which historically serves as the main gateway from Europe to Latin America.

The first commercial World2Fly flight took place in June 2021. Despite global restrictions related to the pandemic, the launch was successful, marking the beginning of a new era in the leisure charter segment. The company focused on high service quality and reliability, choosing a slogan that reflects their approach to flights oriented towards passenger experiences.

Fleet Evolution

From the very beginning, the airline's management decided to use only modern and eco-friendly aircraft. At the start of operations, the fleet consisted of an Airbus A330-300 liner, which allowed the opening of the first transatlantic routes. However, the real breakthrough came with the rapid addition of the newest Airbus A350-900 aircraft to the fleet.

These liners have become the calling card of World2Fly. They are distinguished not only by increased fuel efficiency and reduced noise levels but also by special comfort for passengers, which is critically important for long flights. The transition to the A350 allowed the company to establish itself as an innovative carrier that cares about the environment and customer convenience.

Route Network Expansion

The first routes logically connected Spain with key Caribbean resorts where the parent group's hotel chain is widely represented. Flights to Mexican Cancun and the Dominican Republic became the foundation of the schedule. Success in the Spanish market allowed the company to quickly move to the next stage of expansion — entering Central European markets.

World2Fly began collaborating with tour operators in the Czech Republic and Poland, launching direct long-haul flights from regional capitals. This was a significant event, as tourists previously often had to fly with layovers. Now, direct routes opened from Prague to Vietnam (to the island of Phu Quoc) and to Punta Cana. In parallel, the flight programme from Poland developed: the airport of Katowice became the departure point for flights to Puerto Plata and Colombian Cartagena, and from Poznan, liners also headed towards the shores of Asia.

Modern Developments and Innovations

Today, World2Fly continues to strengthen its position, focusing on the digitalization of services and sustainable development. The airline is actively implementing modern booking systems and onboard service management, making the travel process as transparent as possible for the user. An important milestone was obtaining certificates confirming compliance with high environmental safety standards, placing the carrier among the "greenest" leisure airlines in Europe.