Since Atsugi Air Base (NJA) is an active military facility, the range of services and amenities here differs radically from what tourists are used to seeing in civilian international airports. There are no Duty Free shops, business lounges, or spa centres here. The availability of services for the ordinary visitor depends directly on the status of their visit: whether they are a guest at a festival (Open House Day) or have military clearance.
Below are the services available to civilian visitors entering the base during public events (such as the "Spring Festival" or "Bon Odori"), as well as general information about the facility's infrastructure.
Restaurants, Cafes and Dining
Food is one of the main reasons why Japanese locals and tourists strive to get onto the base during open house days. At this time, the territory turns into a huge gastronomic festival.
- Food Court and American Brands: Classic American fast-food chains operate on the base grounds (e.g., Anthony’s Pizza, Taco Bell, Subway, McDonald’s), which are usually available only to personnel. During festivals, huge queues of people wishing to taste "real American flavour" form for them.
- Street Food: Dozens of stalls are set up on the flight line and in hangars. Here you can buy huge American steaks, grilled hamburgers, hot dogs, as well as traditional Japanese festival food (yakisoba, takoyaki).
- Beverages: American soft drinks (Dr. Pepper, Mountain Dew) and other beverages (both Japanese and American brands) are sold.
Shops and Souvenirs
Full-fledged shopping at the base mall (Navy Exchange — NEX) is usually prohibited for civilians without an ID card, even on festival days. However, the organisers offer an alternative:
- Squadron Tents: The most valuable souvenirs are sold right on the flight line. Each squadron sets up its own tent where you can buy unique patches, t-shirts with unit insignia, caps, challenge coins, and stickers.
- Souvenir Stalls: Sometimes temporary points of sale are organised for American sweets, crisps, and household trinkets that cannot be found in ordinary Japanese shops.
Finance: Banks and Currency Exchange
Branches of American banks (Community Bank, Navy Federal Credit Union) and ATMs operate on the base, but they are oriented towards serving personnel and dispense US dollars.
- Currency for Tourists: During festivals, both Japanese Yen and US Dollars are accepted for payment almost everywhere. Change is often given in the currency convenient for the seller, so it is better to have small bills.
- Cards: Food and souvenir stalls often accept cash only. It is strongly recommended to withdraw money in advance, before entering the base, as access to ATMs may be limited or they may not service civilian cards.
Wi-Fi, Communication and Charging Stations
- Internet: There is no public free Wi-Fi for tourists on the flight line. Given the large gathering of people (tens of thousands), the mobile network may work intermittently or at low speeds.
- Device Charging: Charging stations for phones are not provided on the flight line. Be sure to take a power bank with you, as you will spend a lot of time on your feet taking photos and videos.
Medical Services and Safety
Safety at events is ensured at the highest level by the joint efforts of the US Military Police and the Japan Self-Defence Forces.
- First Aid: During mass events, First Aid Stations are set up on the territory. In case of serious health problems, a visitor may be evacuated to a hospital outside the base.
- Toilets: Permanent toilets in buildings are often closed to the public. Instead, rows of temporary portable toilets (Porta-Potties) are installed on the street, including for people with disabilities.
Services for Passengers with Children
Visiting the base is popular family entertainment, but there are no special mother and child rooms (as in malls) here.
- Entertainment: Inflatable slides and attractions for children are often set up.
- Advice: The territory is huge and open to the sun. Parents are recommended to bring strollers, hats, and a supply of water for children, as there is practically no shade on the runway.
Accessibility for People with Reduced Mobility
The airfield territory is a flat concrete and paved surface, which is convenient for moving in wheelchairs. However, distances from the entrance to the aircraft display can be significant (more than 1–2 km). Special shuttles for guests with reduced mobility are usually not provided, so plan your strength accordingly.
Hotels and Accommodation
On the base itself, there is the Navy Gateway Inns & Suites hotel and Navy Lodge, but they are intended exclusively for military personnel, their families, and official guests of the Ministry of Defence. An ordinary tourist cannot stay there.
Tourists are recommended to look for accommodation near the railway stations of the Sotetsu line leading to the base:
- Yamato Station Area: The nearest major hub with many business hotels. Convenient for reaching both the base and Tokyo.
- Ebina Station Area: A large shopping and entertainment centre with modern hotels.
- Sagami-Otsuka Station Area: There are several small hotels in the immediate vicinity of the base gates, but their room capacity is limited.