Given the unique format of New York Skyports Seaplane Base (NYS) as a compact urban hub for private and business aviation, the range of services here differs significantly from what tourists are used to seeing in large international airports. An atmosphere of intimacy and exclusivity reigns here: instead of endless rows of Duty-Free shops and food courts, the emphasis is on speed of service and comfortable waiting in a business-class style.
Restaurants, Cafes, and Shops
Inside the terminal, there are no full-service restaurants or shopping galleries, as the airport concept assumes passengers spend minimal time here before departure (usually 15–20 minutes). However, it is difficult to stay hungry:
- In Lounge Zones: Passengers (especially clients of premium carriers like Blade) are often offered complimentary refreshments, including coffee, water, as well as light snacks, fresh pastries, and in the evening, beverages.
- Near the Terminal: Since the airport is located on 23rd Street in Manhattan, dozens of cafes and restaurants in the Gramercy and Kips Bay districts are within walking distance (5–10 minutes).
- Shopping: There are no shops inside. If you need to buy something for the road, it is better to do so in the city before arriving at the port.
Waiting Halls and VIP Services
The entire passenger terminal at Skyports essentially represents one large zone of enhanced comfort. There is no rigid division into a "general hall" and "business lounge" in the usual sense, as almost all flights fall into the premium category.
- Operator Lounges: Airlines design their waiting areas in the style of stylish lobby bars or living rooms. Soft sofas, designer furniture, and counters are installed here. This is an ideal place for a short rest before a flight or a meeting with business partners.
- Personal Service: Concierge service meets guests, helps with luggage, and escorts them to the aircraft.
Communication and Technology
Understanding the needs of business people who make up the main audience of the hydroport, the terminal is equipped with everything necessary for work:
- Wi-Fi: Fast and free wireless internet is available throughout the complex.
- Charging Stations: Waiting areas are provided with a sufficient number of outlets and USB ports for charging gadgets before the flight.
Financial and Medical Services
Due to the compactness of the building (which is, in essence, an extension to the parking garage), some services are absent:
- Banks and Currency Exchange: There are no currency exchange points or bank branches inside the terminal. It is recommended to settle financial matters beforehand in the city. The nearest ATMs are located on 1st and 2nd Avenues.
- Medical: There is no medical center or pharmacy in the building. In emergencies, staff call city emergency services, which arrive in minutes thanks to the location in the city center. The nearest major hospitals (for example, NYU Langone Health) are just a few blocks away.
Services for Passengers with Children
Specialized mother and child rooms or play areas are not provided at Skyports. Nevertheless, traveling with children here passes comfortably thanks to the absence of queues and crowds. Staff are always ready to help parents with strollers during boarding and disembarking.
Services for Passengers with Reduced Mobility
The terminal complies with American accessibility standards (ADA):
- Accessible Environment: The building entrance is equipped with ramps, and there are elevators for moving between parking levels and the check-in area.
- Staff Assistance: Since the distance from the entrance to the plane is minimal, employees personally escort passengers requiring assistance when boarding the seaplane (it is worth noting that boarding the plane itself may require some agility, so it is better to notify the carrier in advance about the need for assistance).
- Restrooms: Specially equipped cabins are available.
Hotels and Accommodation
There are no hotels directly in the airport building, but the location in central New York opens access to the city's best hotels. The nearest options (5–10 minutes by taxi):
- Gramercy and Flatiron District: Here you will find famous hotels such as The New York EDITION, Gramercy Park Hotel, and Freehand New York.
- Proximity to Midtown: Luxurious hotels in the Empire State Building and Park Avenue area can be reached in just 15 minutes.
Conference Rooms and Business Centers
There are no special conference rooms for rent inside the terminal. The waiting area is suitable for short informal talks, but for full meetings and presentations, passengers usually use the business centers of their hotels or offices in Manhattan, which are very close by.