Air North

Air North, affectionately known as "Yukon’s Airline," serves as a vital lifeline connecting the remote, rugged beauty of Northern Canada with major southern gateways. Founded in 1977, this regional carrier has evolved from a modest charter service into a beloved airline celebrated for its genuine northern hospitality and reliability in challenging climates. Travelers flying with Air North experience a unique level of care that often includes complimentary light meals and their famous warm cookies, making the journey as memorable as the destination. Whether you are visiting the historic gold rush town of Dawson City or traveling to the bustling streets of Vancouver, the airline ensures a comfortable connection across some of the world's most spectacular terrain.

History and Mission
Air North was established to support the mining industry and tourism in the Yukon but has grown into a key player in Canadian aviation. A defining feature of the airline is its ownership structure; the Vuntut Gwitchin First Nation owns a significant portion of the company. This partnership reflects the airline's core mission: to provide affordable, reliable, and sustainable air travel that benefits northern communities while sharing the warmth of the Yukon with the world.

Fleet and Operations
To navigate the diverse geography of its network, Air North operates a mixed fleet tailored to specific route needs. The fleet includes Boeing 737 jets, which fly the longer routes between Whitehorse and major cities like Calgary, Edmonton, Kelowna, and Victoria. For regional hops to smaller communities such as Old Crow and Inuvik, the airline utilizes rugged ATR 42 turboprops, capable of landing on gravel runways and performing safely in harsh northern weather conditions.

Service and Advantages
Air North is renowned for bringing the "Golden Age" of travel back to modern aviation. Passengers frequently praise the airline for its generous baggage allowance—typically allowing two checked bags free of charge—which is a significant advantage for residents and adventurers transporting gear. The flight experience is enhanced by a commitment to customer service that focuses on comfort and human connection, ensuring that every passenger feels like a guest rather than a customer number. With a stellar safety record built on decades of experience flying in the North, Air North remains a trusted choice for travel in Western Canada.

Contacting Air North from the United Arab Emirates

As Air North (Yukon's Airline) is a Canadian regional carrier, there are currently no local offices or direct phone lines in the United Arab Emirates. Travelers based in Dubai, Abu Dhabi, or other Emirates who need to manage bookings or make inquiries must contact the airline's headquarters in Canada. Due to the significant time difference, we recommend using email for non-urgent queries or calling during the airline's operating hours in Pacific/Yukon time.

Official Website

For the most direct access to flight schedules, manage-my-booking features, and news, visit the official website. This is the primary resource for travelers globally.

• Official Website: www.flyairnorth.com

Contact Information

Since local support is unavailable, please use the international contact details below. When calling from the UAE, ensure you have international dialing enabled.

• International Customer Service (Reservations): +1 867 668 2228
  Note: Dial the full number including the "+1" country code for Canada. Costs may apply depending on your service provider.
• Toll-Free (North America only): 1-800-661-0407
  Note: This number typically does not work from UAE mobile or landline networks. Please use the local Yukon number listed above (+1 867...).
• Email Inquiries: customerservice@flyairnorth.com
• Reservations Email: reservations@flyairnorth.com
• Group Travel: groups@flyairnorth.com
• Operating Hours:
  Daily from approximately 07:00 to 18:00 (Yukon Time).
  Tip for UAE Travelers: Yukon is generally 11 to 12 hours behind the UAE. The best time to call is late evening in the UAE (after 19:00 or 20:00), which corresponds to the morning of the same day in the Yukon.

Social Media Channels

For quick updates or to reach out via direct message (often faster than calling internationally), connect with Air North on their official social media platforms.

• Facebook: facebook.com/flyairnorth
• Twitter (X): @flyairnorth
• Instagram: @flyairnorth

Headquarters & Office Location

Air North does not operate airport desks or ticketing offices in the UAE. All administrative and operational matters are handled from their main base in Whitehorse.

• Head Office Address:
  150 Condor Road
  Whitehorse, Yukon
  Y1A 0M7
  Canada

Emergency & Special Assistance

For urgent matters, such as last-minute cancellations or travel disruptions, please call the International Customer Service number listed above (+1 867 668 2228). If you require special assistance (medical travel, wheelchair access) for a future flight, it is highly recommended to email reservations@flyairnorth.com at least 48 hours in advance to ensure arrangements are made before you travel to Canada.

Baggage Policy Overview

Air North is widely appreciated for its generous baggage policy, designed to accommodate the needs of northern residents and adventurers alike. Unlike many carriers that charge for every piece of luggage, Air North typically offers a complimentary checked baggage allowance on most fares. However, while the weight allowances are generous, space constraints on smaller aircraft mean that travelers to remote communities should pack strategically.

Carry-On Baggage Allowance

Regardless of your destination, safety regulations strictly limit the weight and size of cabin baggage to ensure it fits in overhead bins. Security is taken seriously, and all carry-on items must be light enough for you to lift unassisted.

• Allowance: 2 items total (1 standard carry-on bag + 1 personal item like a purse or laptop bag).
• Combined Weight Limit: The total weight of both items must not exceed 10 kg (22 lbs). This is strictly enforced across all aircraft types to ensure safety and weight balance.

Size Restrictions by Aircraft Type:

• Boeing 737 Jets: Used for flights connecting Whitehorse with major hubs like Vancouver, Calgary, Edmonton, Kelowna, and Victoria.
  Max dimensions: 54 cm x 38 cm x 22 cm.
• ATR 42 Turboprops: Used for northern routes to destinations like Dawson City, Old Crow, and Inuvik.
  Max dimensions: 38 cm x 28 cm x 22 cm (significantly smaller bins).

Checked Baggage Limits

Air North provides a consistent weight allowance for checked bags across its network, but operational realities differ between large jets and smaller regional planes. If you are connecting from an international flight, you must collect your bags and re-check them with Air North.

1. Southern Routes (Jet Service)

Flights between Whitehorse and southern gateways (such as Vancouver, Kelowna, Victoria, Calgary, and Edmonton) generally operate with Boeing 737 aircraft, which have ample cargo space.

• Free Allowance: Up to 2 pieces per passenger.
• Max Weight: 23 kg (50 lbs) per bag.
• Max Size: 157 cm (62 linear inches) – length + width + height.

2. Northern Routes (Turboprop Service)

Flights traveling further north (e.g., Whitehorse to Dawson City, Old Crow, or Inuvik) utilize smaller ATR 42 aircraft. While the standard allowance technically matches the jet service, the physical capacity of these planes is much lower.

• Free Allowance: Up to 2 pieces per passenger.
• Max Weight: 23 kg (50 lbs) per bag.
• Important Caution: Due to strict payload capacity on these smaller aircraft, baggage is subject to space availability. During fully booked flights or effectively heavy loads, checked bags may be delayed and sent on the next available flight. Essential items and medications should always be packed in your carry-on (within the 10 kg limit).

Excess Baggage Fees

If you exceed the free allowance limits, fees apply. These are payable at the airport check-in counter.

• Overweight Bags (23 kg to 32 kg): Approximately CAD $42–$45 per item. Bags over 32 kg (70 lbs) are not accepted as checked luggage and must be shipped as cargo.
• Oversized Bags (158 cm to 203 cm): Approximately CAD $42–$45 per item.
• Extra Bags (3rd piece or more): Subject to space availability and a fee of approximately CAD $42–$45.

Special Items and Sports Equipment

Given the Yukon's reputation for outdoor adventure, Air North is accustomed to handling sports gear. Most sporting equipment counts towards your checked baggage allowance, but specific rules apply.

• Bicycles: Accepted for a fixed fee (approx. CAD $50–$56). They must be packed in a hard-shell container or bicycle box with handlebars turned and pedals removed.
• Skiing & Fishing Equipment: Generally accepted as a standard checked bag if within weight limits. Rigid rod cases are required for fishing gear.
• Canoes & Kayaks: Accepted only on a standby basis (space permitting) and must be pre-registered. Fees apply.
• Musical Instruments: Small instruments (violins, flutes) can be carried on if they fit within the strict carry-on dimensions. Larger instruments (guitars, cellos) must be checked in a hard case or may require the purchase of an extra seat.

Restricted and Prohibited Items

To ensure safety, the following items are strictly prohibited in both carry-on and checked baggage:

• Bear Spray & Mace: Strictly forbidden on all commercial aircraft. Do not pack these, even in checked luggage.
• Lithium Batteries: Loose or spare batteries must be in carry-on luggage, not checked.
• Camping Fuel: All stoves must be completely drained and free of fuel residue. Fuel canisters are prohibited.

Tips for Efficient Packing

Traveling to the Yukon often involves moving between different aircraft types and varying climates. Here are some tips to make your journey smoother:

• Use Soft-Sided Luggage: If you are flying to remote communities like Old Crow or Dawson City, soft duffel bags are easier to fit into the smaller cargo holds of turboprop planes than rigid hard-shell suitcases.
• Weigh Before You Go: Since the carry-on limit (10 kg combined) is stricter than many international long-haul business classes, use a portable luggage scale to avoid repacking at the counter.
• Dress for the Tarmac: At many northern airports, you deplane directly onto the tarmac via stairs. Keep a warm jacket easily accessible in your carry-on, even in summer.
• Identify Your Bags: Add a colorful ribbon or unique tag to your luggage. Many outdoor adventure bags look similar, and this helps avoid confusion at baggage claim.

Traveling with Pets on Air North

Air North understands that pets are part of the family, and they are committed to making the journey as comfortable as possible for your furry companions. Whether you are relocating to the Yukon or taking a vacation with your dog or cat, the airline offers several options to ensure they travel safely. However, due to the unique climate conditions of Northern Canada and the specific aircraft types used, careful planning is essential for a smooth trip.

Transport Options

Depending on the size of your animal and the nature of your trip, your pet can travel in one of three ways. It is crucial to book your pet's space immediately after booking your own ticket, as space is strictly limited on each flight.

In Cabin (Carry-On)

Small pets are welcome in the passenger cabin, provided they remain in their carrier for the duration of the flight. This option is perfect for small cats, dogs, rabbits, or household birds that are comfortable in confined spaces.

• Carrier Dimensions: Soft-sided carriers are highly recommended as they fit better under the seat. Maximum dimensions are typically 45 cm x 26 cm x 25 cm (approx. 18" x 10" x 10") for soft carriers.
• Weight Limit: The combined weight of the pet and the carrier must not exceed 10 kg (22 lbs).
• Allowed Pets: Cats, small dogs, rabbits, and household birds.
• Limit per Passenger: One pet carrier per passenger. The carrier counts towards your carry-on baggage allowance.
• Requirements: The animal must be able to stand up and turn around comfortably inside the carrier.

In Cargo Hold (Checked Baggage)

For pets that are too large for the cabin, Air North offers transport in the temperature-controlled baggage hold. This area is pressurized and heated, ensuring your pet's safety during the flight.

• Container Requirements: You must provide an IATA-approved hard-shell kennel (often called a "Sky Kennel"). It must be secure, leak-proof, and have a metal door.
• Weight and Size Limits: The maximum weight (pet + kennel) is generally 70 kg (154 lbs). If your pet exceeds this, they must fly as cargo.
• Temperature Restrictions: This is critical for travel to destinations like Whitehorse or Edmonton. If the temperature on the tarmac is below -30°C or above +30°C, Air North may refuse to transport pets in the hold for their safety.
• Water and Food: The kennel must be equipped with water and food dishes attached to the inside of the door, accessible from the outside.

As Cargo

This option is managed by Air North Cargo and is distinct from checked baggage.

• When Required: For very large animals, unaccompanied pets (traveling without a human passenger), or when traveling on specific routes where checked pets are not permitted.
• Special Requirements: The kennel requirements are the same as for checked baggage, but the check-in process takes place at the cargo facility, not the passenger terminal.
• Booking Procedure: Cargo travel must be arranged separately through the Air North Cargo office well in advance of the travel date.

Required Documentation

To avoid delays at the airport, ensure you have all necessary paperwork ready before you leave home.

• Veterinary Health Certificate: While not always mandatory for domestic flights within Canada, it is highly recommended to prove the animal is fit to fly.
• Vaccination Records: Proof of up-to-date rabies vaccination is essential.
• International Documents: If you are connecting from an international flight (e.g., arriving in Vancouver from the UAE), you must meet all Canadian Food Inspection Agency (CFIA) import requirements before boarding your Air North flight.

Service Costs

Pet travel fees are charged per direction and vary depending on how the pet travels. Prices listed below are estimates and subject to change.

• In-Cabin Fee: Approximately CAD $50 – $75 one-way.
• Checked Baggage Fee: Approximately CAD $75 – $100 one-way.
• Cargo Fee: Calculated based on the dimensional weight of the kennel and the distance flown. Contact the Cargo department for a quote.

Preparation Tips

A little preparation goes a long way in reducing stress for your animal.

• Crate Training: Let your pet get used to the carrier or kennel weeks before the flight. Place treats or a favorite blanket inside to create a positive association.
• Feeding: Feed your pet a light meal about 4 hours before departure. Avoid feeding them right before the flight to prevent motion sickness.
• Exercise: Take your dog for a long walk before heading to the airport to help them expend energy and relax.
• Hydration: Offer water right up until the flight, but ensure the bowl inside the crate is not overfilled to prevent spills. Frozen water in the dish is a great trick—it melts slowly during the flight.

Restrictions

For the safety of all animals and passengers, certain restrictions apply.

• Brachycephalic Breeds: Snub-nosed dogs and cats (such as Pugs, Bulldogs, Boxers, and Persian cats) are susceptible to respiratory issues. Air North may restrict these breeds from traveling in the cargo hold during periods of high stress or extreme temperatures.
• Prohibited Animals: Rodents (other than rabbits), reptiles, and amphibians are generally not accepted in the cabin.
• Aggressive Behavior: Animals displaying aggressive behavior may be denied boarding.
• Service Animals: Fully trained service dogs assisting passengers with disabilities travel free of charge and are exempt from weight restrictions, but they must be pre-registered.

Important Recommendation: Pet policies, fees, and temperature embargoes can change without notice. We strongly advise contacting Air North Reservations directly at least 48 hours before your flight to confirm your booking and verify current requirements.

A Fresh Approach to Loyalty

Air North, Yukon’s Airline, takes a refreshingly simple approach to rewarding its passengers. Rather than operating a complex tiered status system, the airline focuses on providing immediate value to every customer through exceptional service and inclusive benefits. The "reward" for flying with Air North is felt the moment you step on board, with perks that many other airlines charge extra for included as standard.

High-Value Inclusions

The core of Air North's loyalty philosophy is treating every passenger like a guest. This commitment to service includes features designed to make travel affordable and stress-free:

• Complimentary Checked Baggage: One of the airline's most significant benefits is its generous baggage allowance, typically including two free checked bags for every passenger. This is a major cost-saving advantage for students, families, and outdoor enthusiasts traveling with gear.
• In-Flight Hospitality: Loyalty is rewarded with genuine northern hospitality, including complimentary light meals and their famous warm cookies served on most flights.

Air Passes for Frequent Flyers

For travelers who fly regularly between the Yukon and Southern Canada, Air North offers Air Passes. These pre-paid flight packages are the airline's primary tool for frequent flyers, offering significant savings and flexibility compared to purchasing single tickets.

• Flexibility and Savings: Air Passes allow you to purchase a block of one-way flight segments at a fixed price. They are ideal for business commuters, students, or visitors planning multiple trips to Vancouver, Calgary, Edmonton, or Victoria.
• Convenience: Pass holders often enjoy flexible booking terms, making it easier to manage last-minute travel plans without the penalty of high walk-up fares.

AIR MILES® Partnership

Air North partners with the AIR MILES® Reward Program, one of Canada's most recognized loyalty programs. This partnership allows passengers to earn Reward Miles on eligible Air North flight bookings. By collecting miles on their journeys to and from the North, travelers can work towards redeeming them for future travel, merchandise, or other rewards within the extensive AIR MILES network.

Onboard Experience

Flying with Air North is often described as a step back into the "Golden Age" of aviation, where the journey is as enjoyable as the destination. Unlike many modern carriers that unbundle their services, Air North prides itself on an all-inclusive approach to economy travel. The airline's signature "Yukon Hospitality" means that passengers are treated with genuine care, ensuring a comfortable and friendly atmosphere from takeoff to landing.

Cabin Class and Seating

Air North operates a single-class Economy cabin across its fleet, but it offers a level of comfort that rivals premium economy on other airlines. The focus is on space and relaxation rather than rigid class segmentation.

• Boeing 737 Service: On jet flights connecting Whitehorse with major southern cities like Vancouver, Calgary, Edmonton, Kelowna, and Victoria, passengers enjoy comfortable leather seats with generous legroom. The cabin layout is designed to provide ample personal space, making the flight pleasant for travelers of all sizes.
• ATR 42 Turboprop Service: For regional flights to northern communities such as Dawson City, Old Crow, and Inuvik, the cabin is cozier but remains comfortable for the shorter duration of these trips.

Complimentary Dining: The "Warm Cookie" Airline

One of the most celebrated aspects of flying with Air North is its culinary service. In an era where most airlines charge for snacks, Air North continues to provide complimentary light meals and beverages on most of its flights. The airline’s flight kitchen in Whitehorse prepares fresh food daily using local ingredients whenever possible.

• Fresh Light Meals: On scheduled jet flights, passengers are typically served a complimentary light meal, such as a fresh sandwich or a hearty wrap, often accompanied by a side like potato salad or cheesecake.
• The Famous Cookies: The highlight of the service is the warm, freshly baked cookies served for dessert. This thoughtful touch has become a trademark of the airline and a favorite among frequent flyers.
• Beverages: A selection of complimentary non-alcoholic beverages is available, including soft drinks, juices, tea, and locally roasted coffee from Midnight Sun Coffee Roasters, a Yukon staple.

In-Flight Entertainment and Connectivity

Air North encourages passengers to unplug and relax. The aircraft are not equipped with seatback screens or Wi-Fi, promoting a "digital detox" environment.

• Bring Your Own Device: Travelers are advised to download movies, music, or e-books to their personal devices (smartphones, tablets, laptops) before boarding.
• Scenic Views: On many routes, particularly those flying over the Canadian Rockies or the vast Yukon wilderness, the best entertainment is outside the window. The views of snow-capped peaks, glaciers, and pristine landscapes are truly world-class.
• Magazines: The airline often provides in-flight magazines that showcase the culture, history, and attractions of the Yukon, offering inspiration for your trip.

Destinations & Route Network

Air North operates a focused network that primarily serves as a bridge between Northern Canada and the country's major southern cities. With its base in Vancouver, the airline provides essential connectivity for adventure travelers, northern residents, and business commuters. The route map is designed to link the vast landscapes of the Yukon and Northwest Territories with key metropolitan hubs in British Columbia and Alberta.

Major Southern Gateways
The airline connects the North with several of Western Canada's most important cities. Frequent scheduled service is available to and from:

• Vancouver: Serving as a primary hub, Vancouver offers the most frequent connections to the North, particularly to Whitehorse.
• Kelowna: The airline connects the Okanagan Valley to its network with flights between Vancouver and Kelowna.
• Victoria: Travelers can fly between Vancouver and Victoria, facilitating travel to British Columbia's capital.
• Calgary & Edmonton: In Alberta, Air North serves both Calgary and Edmonton. The network includes flights connecting these two cities to the North, as well as direct regional service between Edmonton and Calgary.

Northern Communities
True to its roots, Air North provides vital year-round access to remote communities in the Yukon and Northwest Territories. These routes are lifelines for locals and open up spectacular frontiers for visitors.

• Whitehorse: The central northern hub, receiving flights from all major southern gateways and acting as the transfer point for travel deeper into the Yukon.
• Yellowknife: The airline connects the capital of the Northwest Territories with both Vancouver and Whitehorse.
• Dawson City: Famous for its gold rush history, this town is regularly connected to Whitehorse, Old Crow, and Inuvik.
• Inuvik & Old Crow: The network extends above the Arctic Circle, serving Inuvik and the remote community of Old Crow, often via connections through Whitehorse or Dawson City.

Planning a trip with Air North (4N) is the first step toward discovering the breathtaking landscapes of the Yukon and Western Canada. To ensure a smooth journey and secure the best possible fares, it is highly recommended to book your tickets well in advance. Flights connecting major hubs like Vancouver or Calgary to smaller northern communities often have limited capacity and can fill up quickly, especially during the busy summer season and winter holidays.

Finding great deals requires a bit of flexibility. Travelers should keep an eye on the airline's official website for seasonal promotions and "seat sales," which are often released for specific travel periods. Signing up for the airline's newsletter is another effective way to stay informed about flash sales and special offers for destinations like Kelowna, Edmonton, and Victoria.

To streamline your airport experience, take advantage of the online check-in service. This feature typically becomes available 24 hours before your scheduled departure. Checking in online allows you to verify your flight details, confirm your seat, and avoid long queues at the airport counters. Be sure to have your booking reference number and travel documents handy during this process.

Seat selection is a crucial part of the booking process, especially given the scenic nature of Air North's routes. If possible, choose a window seat to enjoy unparalleled views of the Canadian Rockies and the vast wilderness of the North. While some fare classes may include complimentary seat selection, others might require a small fee, which is often worth it for the scenery alone.

Travelers visiting northern destinations like Whitehorse or Yellowknife should be mindful of the weather. Conditions in these regions can change rapidly, occasionally affecting flight schedules. Therefore, investing in comprehensive travel insurance that covers flight cancellations and delays is strongly advised to protect your travel plans.

While Air North focuses on authentic northern hospitality, managing your trip digitally is straightforward. Use their mobile-friendly website to track flight status updates in real-time and access your itinerary on the go. Keeping your contact information up to date in your booking ensures you receive immediate notifications regarding any schedule changes or important announcements.

Founding and Early Years

The story of Air North began in 1977 when it was established as Air North Charter and Training. Founded by Joe Sparling and Tom Wood in Whitehorse, the company originally focused on serving the mining industry and offering flight training in the Yukon. In those early days, the operation was modest, utilizing a fleet of single-engine aircraft to navigate the rugged northern wilderness. Throughout the 1980s and 1990s, the airline gradually expanded its charter capabilities and fleet, acquiring classic aircraft like the Douglas DC-3 and DC-4 to support the growing demand for reliable transport in the remote territories.

A Historic Partnership

A pivotal moment in the airline's history occurred in 2002, marking a transformation that would redefine its future. The Vuntut Gwitchin First Nation, based in the fly-in community of Old Crow, made a strategic investment to purchase a significant stake in the company. This partnership was not merely financial; it was a commitment to ensuring affordable and reliable air access for northern communities. This injection of capital and community support allowed Air North to make a bold leap forward: entering the scheduled jet service market to compete directly with major national carriers.

Entering the Jet Age

With the support of its new shareholders, Air North acquired its first Boeing 737 jets in the early 2000s. This acquisition was a game-changer, enabling the launch of scheduled service between Whitehorse and Vancouver. For the first time, Yukoners had a locally owned alternative for traveling south, characterized by fair pricing and genuine hospitality. This move effectively ended the monopoly on the route and established the airline as a serious player in Western Canadian aviation.

Fleet Evolution

Over the decades, the Air North fleet has undergone significant modernization to meet the diverse needs of its network. The early piston-powered aircraft and the sturdy Hawker Siddeley 748 turboprops, which served the north faithfully for years, were eventually retired. They were replaced by the more modern and efficient ATR 42 turboprops, which are perfectly suited for landing on the gravel runways of communities like Dawson City and Old Crow. On the jet side, the original Boeing 737-200s paved the way for the newer "Classic" series (737-400 and 737-500) and, more recently, the Next-Generation (NG) 737-800s, offering greater range, fuel efficiency, and passenger comfort.

Expansion of the Route Network

Building on the success of the Vancouver connection, Air North systematically expanded its scheduled services to other key cities in Western Canada. The airline established vital links to Edmonton and Calgary, facilitating easier travel for business and family connections between the Yukon and Alberta. Further expansion saw the addition of routes to Kelowna and Victoria, catering to the high demand for travel to British Columbia's interior and capital. Today, the route map reflects a strategic balance between serving remote northern outposts and connecting them to major urban hubs.

Modern Developments and Innovation

In recent years, Air North has continued to innovate while staying true to its community roots. The airline has invested in upgrading its fleet with newer avionics and interiors to enhance the passenger experience. Unlike many carriers that have cut back on service, Air North has maintained its unique business model of providing complimentary checked bags and fresh food, proving that a regional airline can thrive by prioritizing customer satisfaction. The company remains a significant economic driver in the Yukon, with a business structure that ensures profits are reinvested into the northern economy.