Air Premia

Air Premia is a South Korean airline that has carved a unique niche in the aviation industry by positioning itself as a "Hybrid Service Carrier" (HSC). This innovative model bridges the gap between low-cost carriers and full-service airlines, offering travelers a balanced mix of reasonable fares and high-quality service. Operating a modern fleet exclusively composed of Boeing 787-9 Dreamliners, the airline focuses on mid-to-long-haul routes, prioritizing passenger comfort with spacious seating and advanced in-flight amenities.

Founded with the mission to provide "balanced premium" travel, Air Premia aims to make long-distance journeys more comfortable and accessible. The carrier is rapidly expanding its global footprint, connecting its home base in Seoul to key destinations across North America and Asia. With a commitment to operational excellence and customer satisfaction, Air Premia has quickly gained a reputation for its generous legroom and friendly service.

One of the standout features of Air Premia is its dedication to passenger comfort through its unique cabin configurations. The airline offers two distinct classes: Premia 42 (Premium Economy) and Economy 35. As the names suggest, these cabins provide industry-leading seat pitches of 42 inches and 35 inches respectively, ensuring ample legroom even for economy travelers. This focus on personal space sets the airline apart from many competitors on similar long-haul routes.

The airline's network is strategically designed to connect travelers to major cultural and business hubs. From its hub in Korea, Air Premia operates popular routes to United States destinations such as Los Angeles, New York City, San Francisco, and Honolulu. Additionally, it serves key Asian cities including Tokyo, Bangkok, Hong Kong, and Da Nang.

In terms of service and safety, Air Premia adheres to rigorous international safety standards and maintains a young, technologically advanced fleet. The Boeing 787-9 Dreamliners are equipped with HEPA filters and advanced air circulation systems, ensuring a clean and healthy cabin environment. Passengers also enjoy full-service touches such as complimentary checked baggage, in-flight meals, and a modern entertainment system, making the journey as enjoyable as the destination.

For travelers in the United Arab Emirates, it is important to note that Air Premia currently does not maintain a local office or operate direct flights to the region. As a result, there is no dedicated local phone number for customer support within the UAE. Passengers requiring assistance with reservations, schedules, or other inquiries are advised to contact the airline's global headquarters in South Korea or use their digital channels.

The most efficient way to manage bookings or access support is through the official website, which offers comprehensive services in English. Travelers can also utilize the mobile app for convenient access to their itineraries and flight updates.

Contact Information

• Official Website: www.airpremia.com
• Global Customer Service Center: +82 1800-2626 (International call charges apply; English service available)
• Email Inquiries: cs@airpremia.com
• Mobile App: Air Premia (Available on the App Store and Google Play)

Social Media

Stay updated with the latest news and announcements through Air Premia's official social media channels:

• Instagram: @airpremia_official
• Facebook: Air Premia Official
• YouTube: Air Premia

Local Offices

• United Arab Emirates: Currently, there is no local office or airport desk in the UAE.
• Headquarters: 4th Floor, 248 Gonghang-daero, Gangseo-gu, Seoul, South Korea

Customer Support Hours

The Global Customer Service Center operates based on Korea Standard Time (KST). When calling from the UAE, please consider the time difference (Seoul is 5 hours ahead of the UAE).

• Weekdays: 07:00 AM – 07:00 PM (KST)
• Weekends & Holidays: 09:00 AM – 06:00 PM (KST)

Baggage Policy

Traveling with Air Premia is designed to be as comfortable as the flight itself, with a baggage policy that reflects its "Hybrid Service Carrier" philosophy. Whether you are flying across the Pacific to the US or taking a shorter trip within Asia, the airline offers generous allowances that often exceed those of standard low-cost carriers. To ensure a smooth journey from Seoul, it is essential to understand the specific limits for your ticket class and destination.

Carry-On Baggage

Air Premia allows all passengers to bring essential items into the cabin. The allowance depends on your travel class, but strict dimension limits apply to ensure everything fits in the overhead bins.

• Dimensions: The sum of the three sides (Length + Width + Height) must not exceed 115 cm (approx. 55 x 40 x 20 cm).
• Personal Item: In addition to the main carry-on bag, you may bring one small personal item such as a laptop bag, handbag, or small backpack. This item must fit under the seat in front of you (Max dimensions: 50 x 30 x 20 cm).

Checked Baggage Allowances

Checked baggage rules vary significantly depending on your route. Long-haul flights to the Americas generally include a more generous allowance compared to regional flights within Asia. Always check your specific ticket conditions, as "Lite" fares may have different limits.

1. Routes to the Americas
(Includes flights to Los Angeles, New York City, San Francisco, and Honolulu)

• Premia 42: 2 pieces, up to 32 kg (70 lbs) each.
• Economy 35: 2 pieces, up to 23 kg (50 lbs) each.

2. Routes to Asia
(Includes flights to Tokyo, Bangkok, Da Nang, and Hong Kong)

• Premia 42: Typically 1 piece up to 32 kg (check specific fare rules).
• Economy 35 (Standard/Flex): 1 piece up to 23 kg.
• Economy 35 (Lite): 1 piece up to 15 kg.

Note: The maximum weight for any single bag is 32 kg due to safety regulations for baggage handlers. Bags weighing more than this must be repacked.

Excess Baggage Fees

If you plan to bring more luggage than your free allowance permits, you will incur excess baggage fees. These fees are charged for:

• Overweight Bags: Bags exceeding the weight limit of your specific fare class.
• Oversized Bags: Bags where the sum of dimensions (L+W+H) exceeds 158 cm.
• Extra Pieces: Any additional bags beyond the quantity allowed on your ticket.

Tip: Purchasing extra baggage allowance online in advance is significantly cheaper than paying at the airport check-in counter.

Special Items: Sports & Music

Air Premia accommodates travelers with special equipment, though specific rules apply to ensure safe transport.

• Golf Equipment: A popular choice for travelers. One golf bag plus one regular bag can be counted as a single piece of checked baggage if their combined weight falls within your class's weight limit (e.g., 23 kg for Economy). If the combined weight exceeds this but is under 32 kg, overweight fees may apply.
• Other Sports Gear: Items like skis, snowboards, and bicycles are treated as one piece of checked baggage. However, if they exceed standard size limits, a special handling fee (approx. KRW 10,000) may be charged. Large equipment must be packed in hard cases.
• Musical Instruments: Small instruments (like violins) can be brought on board if they fit within the carry-on dimensions (115 cm total). Larger instruments (like cellos) require the purchase of an extra seat to be carried in the cabin. Alternatively, they can be checked as special baggage in a hard case.

Restricted and Prohibited Items

For the safety of all passengers, strict rules apply to what you can pack.

• Prohibited in Checked Baggage (Must be in Carry-on): Lithium batteries (power banks), electronic cigarettes, and valuable items (cash, jewelry, documents).
• Prohibited in Carry-on (Must be Checked): Sharp objects (knives, scissors), tools, and liquids over 100ml per container (liquids must be in a transparent resealable plastic bag).
• Completely Banned: Explosives, compressed gases, flammable liquids, and toxic substances.

Tips for Packing Efficiently

To avoid stress at the airport, weigh your bags at home before leaving. If you are traveling on a "Lite" fare to destinations like Tokyo or Bangkok, remember the 15 kg limit is stricter than the standard 23 kg. Label all your bags clearly with your name and contact information inside and out. Finally, if you are connecting from a partner airline, check if their baggage rules differ, as the most restrictive policy usually applies to the entire journey.

Pet Travel Rules

Traveling with a beloved pet requires careful planning, and Air Premia strives to make the journey as smooth as possible for both you and your furry companion. The airline permits passengers to travel with domestic pets either in the cabin or as checked baggage, provided all safety and health regulations are met. While specific policies ensure safety, the airline offers distinct options depending on the size and weight of your animal.

Transport Options

In cabin (carry-on)

Small pets are welcome to travel in the cabin, allowing them to stay close to you throughout the journey. This option is ideal for lighter animals that are comfortable in a confined space.

• Carrier dimensions: The sum of the three sides (length + width + height) must be within 115 cm. To fit under the seat, the maximum height is 22 cm for hard cases and 26 cm for soft cases.
• Maximum pet weight: Up to 7 kg (15 lbs), including the weight of the carrier.
• Allowed pet types: Generally limited to dogs, cats, and pet birds.
• Age requirement: Pets must be at least 8 weeks old.
• Limit per passenger: Each passenger is allowed to bring one pet carrier into the cabin.

In cargo hold (checked baggage)

For pets that exceed the cabin size or weight limits, traveling in the temperature-controlled cargo hold is a safe alternative. The hold is pressurized and lighted to ensure animal welfare.

• Container requirements: Must be an IATA-approved hard-shell crate with a secure metal door, proper ventilation on all four sides, and a water container.
• Weight and size limits: The combined weight of the pet and crate must not exceed 45 kg (99 lbs). This is a generous allowance compared to the standard 32 kg limit on many other carriers.
• Temperature restrictions: Transport may be refused if extreme heat or cold is forecast at the departure or arrival city (e.g., Seoul during mid-summer or mid-winter).
• Required documentation: Passengers must sign a transportation waiver at check-in.

As cargo (for large animals)

Animals that are too large for checked baggage or are traveling unaccompanied must be transported as air cargo.

• When this option is required: Typically for animals and crates weighing over 45 kg.
• Special requirements: Requires a reinforced crate and handling by a specialized freight forwarder.
• Booking procedure: This cannot be booked with a passenger ticket; it must be arranged separately through the cargo department.

Required Documentation

To avoid issues at the airport, ensure you have all necessary paperwork ready before departure.

• Veterinary certificates: A valid health certificate issued by a licensed veterinarian.
• Vaccination records: Proof of required vaccinations, specifically a valid Rabies vaccination certificate.
• Quarantine documents: Essential for international flights; requirements vary by destination (e.g., New York City or Bangkok).
• Microchip identification: Often required for international travel to verify the animal's identity.

Service Costs

Fees for pet travel are charged per sector and vary significantly based on the route (short-haul vs. long-haul) and the method of transport.

• In-cabin fee: Ranges from approximately USD 150 to USD 280 per segment, depending on the destination.
• Cargo hold fee: Ranges from approximately USD 200 to USD 400 per segment, varying by weight and distance.
• Note: Prices are subject to change and currency fluctuations. Flights to the Americas generally incur the highest fees in these ranges.

Preparation Tips

A little preparation goes a long way in reducing stress for your pet.

• Carrier familiarization: Let your pet spend time in their carrier days or weeks before the flight.
• Feeding: Feed your pet a light meal about 2-4 hours before departure; avoid feeding right before the flight.
• Comfort items: Place an absorbent pad and a familiar toy or blanket inside the crate.
• Stress reduction: Consult your vet about natural calming aids; sedation is generally not recommended for air travel.

Restrictions

Certain animals and breeds are restricted for safety reasons.

• Prohibited breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Bulldogs, Pugs, Persian cats) are often restricted from the cargo hold due to respiratory risks.
• Aggressive animals: Animals showing aggressive behavior or "fighting dog" breeds may be refused transport.
• Prohibited animals: Pregnant females, nursing pets, and pets under 8 weeks old are not allowed.
• Exceptions: Service animals accompanying passengers with disabilities usually travel free of charge in the cabin, subject to specific documentation.

Important: Pet travel regulations can change strictly and rapidly. We strongly recommend contacting Air Premia's customer service directly at least 48 hours before your flight to confirm space availability, current fees, and specific dimension limits.

Air Premia Loyalty Program: Premia Members

Premia Members is the frequent flyer program of Air Premia, designed to be simple, transparent, and immediately rewarding. Unlike traditional legacy carriers that base rewards on complex distance calculations or booking classes, Premia Members operates on a revenue-based system. This means travelers earn points directly based on the fare paid, making it easier to track progress and reach the next tier faster.

The program is structured to recognize loyal passengers with tangible benefits that enhance the travel experience. Whether you are flying frequently between Seoul and the US or taking occasional regional trips, the points you accumulate can be used like cash to purchase future tickets.

Membership Tiers

The program consists of three distinct levels, each offering increasing privileges. Status is determined by "Upgrade Scores," which are earned alongside redeemable points based on your spending.

• Blue (Entry Level): Assigned immediately upon sign-up. Members earn points at a base rate and gain access to exclusive member-only fare promotions.
• Gold: Achieved after earning 4,000 Upgrade Scores. Benefits are focused on maximizing rewards, offering a significantly increased point accumulation rate and an additional checked baggage allowance (1 piece, up to 23 kg) to make travel more convenient.
• Diamond: The highest tier, reached at 9,000 Upgrade Scores. Members enjoy the maximum point accumulation rate, two complimentary seat upgrades, free advance seat selection, and premium airport services, including priority check-in, priority boarding, and priority baggage handling.

Earning Points

Air Premia has simplified the earning process by tying it directly to ticket value rather than distance flown.

• Flights: Points are accrued for every 1,000 KRW (or equivalent currency) spent on airfare. The earning rate increases with higher membership tiers, meaning Gold and Diamond members accumulate points significantly faster than entry-level members.
• Credit Cards: Through partnerships with financial institutions like Hyundai Card, members can earn Premia points on daily purchases, accelerating their path to the next reward flight.
• Fare Classes: Higher fare classes (Standard and Flex) accumulate points at a higher percentage compared to "Lite" fares.

Redeeming Points

The primary focus of Premia Members is flexibility, allowing points to be used directly for travel expenses.

• Award Flights: Points can be used to purchase tickets to any destination in the Air Premia network, such as Los Angeles or Tokyo, without blackout dates restriction as long as seats are available.
• Point + Cash: If you do not have enough points for a full ticket, you can often pay a portion of the fare with points and the remainder with cash.
• Seat Upgrades: Points can be redeemed to upgrade from Economy 35 to the spacious Premia 42 cabin.

Airline Partnerships

Air Premia is currently an independent carrier and is not a member of major alliances like Star Alliance or SkyTeam. However, it is actively expanding its connectivity through strategic partnerships.

• Interline Partners: The airline has established agreements with major carriers including Korean Air and Alaska Airlines. This allows passengers to book connecting itineraries on a single ticket, facilitating travel to onward destinations across the United States and Asia.

How to Join

Joining Premia Members is free and can be done entirely online. Travelers can register via the official Air Premia website or mobile app. It is recommended to sign up before your first flight to ensure all points are automatically credited. If you forget, the program allows for retroactive point claims within a specific window after travel, provided you register before the trip concludes.

Services and Amenities

Air Premia distinguishes itself in the aviation market by prioritizing passenger comfort above all else. As a "Hybrid Service Carrier," it avoids the cramped conditions often associated with budget travel while streamlining the excessive luxury of legacy carriers. The result is a flight experience focused on practical luxury, specifically designed to reduce fatigue on long-haul journeys from Seoul to the Americas and Asia. Passengers can expect a modern, clean, and tech-friendly environment aboard their state-of-the-art Boeing 787-9 Dreamliner fleet.

Cabin Classes

Unlike traditional airlines that divide cabins into First, Business, and Economy, Air Premia offers two specialized classes. This simplified structure allows for significantly more personal space for every passenger on board.

Premia 42 (Premium Economy)
This is the airline's premier offering, designed to rival the comfort of domestic business class on other carriers. It is the ideal choice for travelers seeking exclusivity and relaxation without the heavy price tag of traditional business class.

• Seat Pitch & Width: As the name implies, seats offer a generous 42-inch pitch (approx. 106 cm), providing industry-leading legroom. The seats are 20 inches wide and arranged in a spacious 2-3-2 configuration.
• Comfort Features: Each seat is equipped with an extendable leg rest and footrest, ensuring a comfortable sleeping position. Dedicated armrests guarantee personal space is never compromised.
• Priority Services: Passengers in this class enjoy priority check-in, priority baggage handling, and priority boarding.
• Amenities: On long-haul routes, travelers receive an eco-friendly amenity kit containing skincare products, a dental set, and slippers.

Economy 35
Air Premia redefines the standard economy experience. While most global carriers offer a seat pitch of 31 to 32 inches, Air Premia provides 35 inches (approx. 89 cm). This extra space makes a substantial difference on flights to destinations like Los Angeles or New York City.

• Seat Configuration: Seats are arranged in a 3-3-3 layout.
• Ergonomics: The seats feature adjustable headrests and optimized cushioning to support posture during long flights.
• Power: Every seat in Economy 35 includes a USB port and a universal power outlet, allowing passengers to keep devices charged throughout the journey.

In-Flight Entertainment and Connectivity

Boredom is not an option on Air Premia flights. The airline has invested in high-tech systems to keep passengers entertained and connected.

• High-Definition Screens: Every seat features a Full HD touch screen. Premia 42 offers expansive 13-inch monitors, while Economy 35 passengers enjoy large 12-inch screens.
• Content Library: The system is loaded with a wide selection of the latest Korean dramas, Hollywood movies, music, and interactive maps. The interface is intuitive and supports multiple languages.
• Wi-Fi Services: Air Premia is the first South Korean carrier to offer in-flight Wi-Fi on Boeing 787-9 aircraft. Passengers can purchase various data plans, ranging from simple text messaging packages to full browsing options, ensuring you stay connected with family or work even at 35,000 feet.

Dining and Beverages

Air Premia takes pride in its culinary offerings, providing "Restaurant in the Sky" quality meals included in the fare. The menu is carefully curated to showcase Korean flavors alongside Western options.

• Meal Service: On long-haul flights, passengers are served two hot meals. Options typically include Korean staples like Bibimbap or Bulgogi, as well as pasta or chicken dishes.
• Beverages: A selection of complimentary beverages, including coffee, tea, juices, and soft drinks, is available. Alcoholic beverages such as beer and wine are also provided with meals.
• Snacks: Between meals, passengers can request light snacks. For those with specific cravings, a paid in-flight sales menu offers instant noodles, premium snacks, and additional alcoholic drinks.

Special Assistance Services

The airline is committed to making travel accessible and safe for everyone. A range of special services is available upon request.

• Passengers with Disabilities: Dedicated assistance is provided for mobility-impaired travelers, including wheelchair services from the check-in counter to the aircraft seat. The cabin is equipped with an accessible lavatory.
• Expectant Mothers: Special care guidelines are in place for pregnant travelers. Those between 32 and 36 weeks of pregnancy require a medical certificate, while travel is restricted after 37 weeks for safety.
• Unaccompanied Minors: For children traveling alone, Air Premia offers a supervised service to ensure their safety from departure to arrival. This service must be booked in advance via the customer service center.
• Infants: Bassinets are available for infants under 2 years old (weighing less than 11 kg). These must be reserved in advance as quantities are limited.

Destinations and Network

Air Premia focuses on connecting travelers to high-demand destinations across the Pacific and Asia through its strategic hub at Incheon International Airport in Seoul. By utilizing the long-range capabilities of its Boeing 787-9 Dreamliner fleet, the airline bridges the gap between East Asia and major cities in the United States, while also serving popular regional tourist and business centers.

Trans-Pacific Routes to the Americas

A significant portion of the airline's network is dedicated to linking South Korea with the United States. These long-haul routes take full advantage of the carrier's hybrid service model, offering comfortable options for extended journeys.

• Los Angeles (LAX): As one of the carrier's most frequent routes, this service provides a vital link to the West Coast, catering to both business travelers and tourists visiting Hollywood and Southern California.
• New York City (EWR): Connecting travelers to the East Coast, Air Premia operates flights to Newark Liberty International Airport, offering convenient access to the Manhattan metropolitan area.
• San Francisco (SFO): This route serves the tech hub of Silicon Valley and the Bay Area, a popular destination for corporate travel and tourism alike.
• Honolulu (HNL): For leisure travelers seeking a tropical getaway, the airline offers regular flights to the capital of Hawaii, making it a favored choice for vacationers.

Regional Connections in Asia

In addition to its trans-Pacific operations, Air Premia maintains a robust network within Asia, connecting Seoul to key cultural and commercial capitals.

• Tokyo (NRT): Frequent flights to Narita International Airport allow for easy travel to Japan's bustling capital, a top destination for shopping, dining, and culture.
• Bangkok (BKK): The airline connects passengers to the vibrant heart of Thailand, a major hub for tourism in Southeast Asia known for its street life and cultural landmarks.
• Da Nang (DAD): This route serves Vietnam's popular coastal city, famous for its sandy beaches and proximity to the historic town of Hoi An.
• Hong Kong (HKG): Flights to this major financial center and harbor city provide essential connectivity for business and leisure travelers in the region.

Travelers from the United Arab Emirates wishing to fly with Air Premia would typically connect through the airline's hub in Seoul or utilize interline partners to access these destinations.

Planning a trip with Air Premia guarantees a comfortable journey, as this airline is renowned for its hybrid service model that combines affordability with premium features. To secure the best fares, it is highly recommended to book your tickets at least two to three months in advance. This is particularly important for long-haul routes from the carrier's hub in Seoul to major US destinations such as Los Angeles and New York City, where demand is consistently high. Keep an eye out for "Early Bird" promotions which are often released for upcoming travel seasons.

Finding the best deals requires a bit of strategy. Subscribing to the airline's newsletter or following their social media channels can give you a head start on flash sales and exclusive offers. If your travel dates are flexible, compare prices across different days of the week; mid-week flights are often slightly cheaper than weekend departures. This approach can be very effective for popular regional routes connecting to cities like Tokyo, Bangkok, and Hong Kong.

To streamline your airport experience, make use of the online check-in feature. This service typically opens 24 hours before your scheduled departure, allowing you to select your seat and obtain your boarding pass digitally. Using the mobile app not only facilitates a smoother check-in process but also keeps you updated with real-time flight notifications, gate changes, and baggage information. This is a great time-saver, leaving you more time to relax before your flight to Da Nang or other exciting locations.

Seat selection is another crucial aspect of planning your journey. Air Premia is known for offering generous legroom, even in standard economy, but for an enhanced experience, consider upgrading to their Premium Economy class, known as "Premia 42". This is an excellent investment for longer flights, such as the route to San Francisco or a vacation to Honolulu, ensuring you arrive well-rested. Be sure to review the seat map during booking or check-in to choose a spot that best fits your preferences.

Finally, never underestimate the importance of travel insurance. Unexpected events such as flight cancellations, medical emergencies, or lost luggage can disrupt even the best-planned trips. Purchasing comprehensive travel insurance provides peace of mind and financial protection. Additionally, double-check visa requirements for your destination well ahead of time to ensure a hassle-free departure.

History and Development

Air Premia was established in July 2017 with a bold vision to disrupt the traditional aviation market in South Korea. Founded by a team of aviation veterans, the company identified a significant gap between Low-Cost Carriers (LCCs) and Full-Service Carriers (FSCs). Their goal was to create a "Hybrid Service Carrier" (HSC) that offered the comfort and reliability of a major airline at a price point competitive with budget carriers. This unique business model focused specifically on mid-to-long-haul routes, a segment that had previously been dominated exclusively by legacy airlines.

The airline's early years were dedicated to securing investment and obtaining the necessary Air Operator Certificate (AOC) from the South Korean government. Despite facing the unprecedented challenges of the global COVID-19 pandemic, Air Premia persevered, receiving its license in 2021. The carrier officially launched its first commercial service in August 2021, operating domestic flights between Gimpo and Jeju. This initial domestic operation served as a crucial testing ground for its service protocols and operational readiness before expanding onto the international stage.

From the outset, Air Premia adopted a strategic fleet philosophy focused on efficiency and passenger comfort. The airline committed to a single-fleet strategy, operating exclusively Boeing 787-9 Dreamliners. This next-generation aircraft was chosen for its superior fuel efficiency, extended range, and passenger-friendly features, such as larger windows and lower cabin altitude. Starting with its first aircraft in 2021, the fleet has steadily grown, enabling the carrier to serve destinations far beyond East Asia.

The year 2022 marked a significant turning point in the airline's history as it began its international expansion. Air Premia launched its first passenger flights to Singapore and Vietnam, quickly followed by its inaugural long-haul service to Los Angeles in October 2022. This milestone made Air Premia the first Korean hybrid carrier to operate regular scheduled flights to the continental United States. The successful launch of the LA route demonstrated the viability of its model and paved the way for further expansion across the Pacific.

Building on this momentum, the airline rapidly grew its network to include other major global hubs. Key routes were established connecting Seoul to New York City (Newark) and San Francisco, providing vital links for business and leisure travelers. Simultaneously, the carrier strengthened its regional presence with flights to Tokyo, Bangkok, and Hong Kong, creating a robust network that feeds traffic into its long-haul operations.

Today, Air Premia continues to evolve, positioning itself as a key player in the changing landscape of Korean aviation. Amidst the consolidation of major national carriers, it has emerged as a reliable alternative for travelers seeking value without compromising on quality. With plans for further fleet acquisition and route diversification, including new leisure destinations like Honolulu and Da Nang, the airline is steadfast in its mission to redefine the travel experience for the modern passenger.