Dan Air

Senegal Airlines (DN) is the national carrier, embodying the hospitality and spirit of travel of its region. The airline plays a vital role in ensuring transport accessibility, connecting people and cultures. Thanks to its commitment to high standards of service and safety, the company has earned the trust of passengers who choose reliability and comfort. With every flight, the carrier strives not just to transport passengers from point A to point B, but to provide them with a pleasant flying experience.

One of the key features of the airline is its emphasis on traditions and quality service. The company's mission is to be an ambassador of Senegalese hospitality in the sky, offering passengers the attentive care and professionalism of the crew.

A crucial priority for Senegal Airlines has always been flight safety. The company adheres to strict international standards for aircraft maintenance and operation. Despite a complex history and high market competition, the carrier has left a noticeable mark on the aviation industry of West Africa, striving to develop its route network and strengthen ties between cities.

Passengers of Senegal Airlines (DN) can use various communication channels to resolve issues regarding booking, flight check-in, or baggage transport. The airline provides support through digital services and contact centres, ensuring travellers receive the necessary assistance at all stages of their journey.

Official Communication Channels

To manage your journey and receive up-to-date information, the following interaction methods are available:

• Official Website: The platform allows you to purchase tickets, complete online check-in, and make changes to bookings. The complete flight schedule and detailed carriage rules are published on the web resource.
• Support Service: Contact centre specialists provide consultations on fares, baggage allowance, and additional services. Contact telephone numbers are listed on your itinerary receipt.
• Email: For written inquiries and sending documents, use the official email addresses designated for customer support.
• Mobile Services: Information on flight status and access to bookings is also provided through digital service channels.

Social Media

The carrier maintains communication through popular social platforms. Company news, notifications about special offers, and operational flight information are posted on official pages:

• Facebook
• Twitter (X)
• Instagram
• LinkedIn

Offices and Representatives

For personal inquiries, passengers can visit service counters at departure airports or the company's central office. Staff on-site assist with check-in and resolving operational issues.

• Base Hub: The main centre for flight coordination and customer service is located in the city of Bacau.
• Departure Airports: Branded counters or handling service representatives operate in departure zones to provide support to passengers before boarding.

Baggage Rules

Preparation for a journey with Senegal Airlines (DN) begins with packing correctly. To ensure flight check-in proceeds quickly and without unnecessary hassle, it is important to familiarise yourself in advance with baggage allowances, which may vary depending on the chosen fare and class of service. Whether you are flying to Dublin, heading on a business trip to London, or planning a holiday, adhering to these rules will save you time and money.

Cabin Baggage

Passengers are permitted to take essential items and valuables into the aircraft cabin. Standard cabin baggage allowances usually include one piece of luggage. Weight and dimensions are strictly regulated to ensure the comfort and safety of all passengers on board.

• Dimensions and Weight: Generally, a bag or suitcase weighing up to 8–10 kg is permitted. Dimensions must allow items to be placed in the overhead locker or under the seat in front of you.
• Personal Items: In addition to the main cabin bag, it is often permitted to carry one small item: a handbag, a briefcase with a laptop, a camera, or an umbrella.
• Liquids: Liquids, gels, and aerosols must be in containers of no more than 100 ml each, packed in a transparent re-sealable plastic bag with a volume of no more than 1 litre.

Checked Baggage

Free baggage allowances depend on the conditions of your ticket. If you are travelling, for example, to Barcelona or Milan, carefully check the information in your itinerary receipt.

Typically, Economy Class allows one piece of baggage weighing up to 23 kg. For Business Class passengers, limits may be increased both in terms of the number of pieces and weight (often up to 32 kg). The total dimensions of the suitcase (length + width + height) must not exceed the standards established by the airline (usually 158 cm).

Excess Baggage and Special Items

If your items exceed the established limits for weight or quantity, an additional fee will be required. Senegal Airlines recommends paying for excess baggage in advance via the website or call centre, as rates at the airport can be significantly higher.

There are special rules for transporting non-standard items:

• Sports Equipment: Skis, snowboards, bicycles, or golf equipment require prior approval and are generally charged at a separate rate.
• Musical Instruments: Small instruments can be taken into the cabin (sometimes requiring the purchase of an extra seat), while large ones are transported in the luggage hold in hard cases.

Prohibited and Restricted Items

For aviation safety purposes, there is a strict list of items prohibited for transport. This includes explosives, flammable liquids, compressed gases, and toxic materials. Lithium batteries and power banks are permitted for transport only in cabin baggage.

Tips for Effective Packing

To ensure your flight to Madrid, Brussels, or any other city in the route network is comfortable, use these simple recommendations:

• Weigh your suitcases at home before leaving for the airport to avoid excess weight.
• Always carry all valuables, documents, medication, and electronics in your cabin baggage.
• Remove tags from previous trips from your suitcase to avoid confusion during baggage sorting.
• Use bright ribbons or covers to quickly identify your luggage on the carousel.

Transporting Animals

Senegal Airlines (DN) understands that pets are an important part of the family and strives to make their journey as comfortable and safe as possible. Whether you are flying to Bacau or heading to other cities in the route network, the airline provides flexible options for transporting cats and dogs, subject to certain rules.

Transport Options

Depending on the weight and size of the animal, the carrier offers three methods of transport. Choosing the appropriate option ensures peace of mind for you and safety for your pet.

In the Aircraft Cabin (Cabin Baggage)

This option is suitable for small animals that can travel next to their owner. The following conditions apply for carriage in the cabin:

• Weight: The maximum weight of the animal together with the carrier usually must not exceed 8 kg.
• Dimensions: A soft carrier must fit under the seat in front. Recommended dimensions are no more than 40×30×20 cm.
• Permitted Animals: Cats and dogs only.
• Comfort: The animal must be able to stand up, turn around, and lie down in a natural position inside the carrier.
• Limit: Usually, one carrier per passenger is permitted.

In the Luggage Hold (Checked Baggage)

If you are heading, for example, to Turin or Bologna with a larger pet, it must be checked into the luggage hold. This is a heated and pressurized compartment, safe for animals.

• Container: A rigid container (plastic or fibreglass) complying with IATA standards is required.
• Cage Requirements: It must be securely closed, have ventilation openings, and absorbent lining on the bottom (a pad). Wheels must be removed.
• Weight: Restrictions depend on the aircraft type, but animals weighing up to 32–75 kg including the cage are usually permitted.
• Documents: The cage must have a sticker with the owner's details and the animal's name, as well as a "Live Animals" label.

As Cargo

For very large dogs, exotic animals, or cases where the pet is flying unaccompanied, transport via the cargo terminal is used.

• When Required: If the weight of the animal with the cage exceeds baggage allowances or the route has restrictions.
• Features: Processing takes place through the airline's cargo department; a separate air waybill is required.
• Booking: A request must be sent well in advance (minimum 48 hours before departure).

Necessary Documents

To check in for the flight, you will need a set of documents. Requirements may change depending on the country of arrival, so always check the current veterinary control rules.

• International veterinary passport.
• Health certificate (Form No. 1 or equivalent), issued by a veterinarian no earlier than a few days before departure.
• Vaccination certificate (a valid rabies vaccination is mandatory, administered no less than 21 days and no more than a year before the trip).
• Microchip (mandatory for international flights).
• EU Certificate (if the flight is to European Union countries).

Service Costs

Animal transport is not included in the free baggage allowance and is paid for separately. Tariffs are fixed or depend on weight.

• In Cabin: A fixed fee, which is usually lower than the cost of transport in the hold.
• In Luggage Hold: The cost depends on the weight of the cage with the animal and the flight zone.
• Payment: It is recommended to pay for the service in advance via the call centre or website; the price at the airport may be higher.

Preparation Tips

• Accustom your animal to the carrier or cage in advance (several weeks before the flight) to reduce stress levels.
• Do not feed your pet heavily 4 hours before departure to avoid motion sickness, but provide a little water.
• Place a familiar item in the cage (for example, a favourite toy or a t-shirt with the owner's scent).
• Be sure to walk your dog before the flight.

Restrictions

For safety reasons, Senegal Airlines may refuse transport in certain cases:

• Prohibited Breeds: Brachycephalic dogs and cats (with flattened faces, e.g., Pugs, Bulldogs, Persian cats) may have breathing difficulties and are often not permitted for transport in the luggage hold.
• Aggressive Behaviour: Animals showing aggression may not be allowed on board.
• Pregnant Animals: Transport of females in late stages of pregnancy is usually prohibited.
• Exceptions: Service dogs and guide dogs are transported free of charge in the aircraft cabin provided they have the appropriate documents and a muzzle.

Important: The number of spaces for animals on each flight is limited. We strongly recommend booking the transport service immediately after purchasing your ticket by contacting the airline directly.

Loyalty Programme

Senegal Airlines (DN) values its frequent flyers and offers membership in its signature loyalty programme, designed to make every journey more comfortable and rewarding. By becoming a club member, you gain access to exclusive privileges that turn ordinary flights into a pleasant part of your lifestyle, opening new opportunities for travel across Europe and West Africa.

Membership Levels and Privileges

The programme features several status levels, each offering an increasingly wide range of bonuses as your flight activity grows:

• Blue (Basic): Assigned immediately after registration. Allows you to accumulate miles for every flight and receive personalised offers via email.
• Silver: Additional bonus miles for every flight, priority on the waiting list, and free seat selection in the cabin.
• Gold: Priority check-in at Business Class counters, Fast Track security clearance at selected airports, and increased baggage allowance.
• Platinum: The maximum level of comfort, including access to business lounges, guaranteed booking on busy flights, and top priority during boarding.

How to Earn Miles

You can top up your bonus account not only in the sky but also on the ground. The points accrual system is transparent and covers various areas of a traveller's life:

• Flights with the airline: Earn miles for every journey, for example, when heading to Dublin or planning a visit to London. The amount accrued depends on the flight distance and booking class.
• Partner Services: Rent cars or book hotels through the programme's partner network to receive additional bonuses.
• Co-branded Cards: Pay for everyday purchases with special credit cards from partner banks, and points will be credited automatically.
• Special Promotions: Participate in seasonal promo campaigns to earn double or triple miles on specific destinations, such as Madrid or Milan.

How to Spend Miles

Accumulated points are your currency for new experiences. The programme offers flexible options for using rewards:

• Award Tickets: Issue completely free flights (only taxes/fees are paid) to any city in the route network, including our hub Bacau.
• Class Upgrade: Use miles to upgrade from Economy to Business Class and enjoy enhanced comfort.
• Additional Services: Pay for excess baggage or extra legroom seats with miles.
• Partner Rewards: Exchange points for car rental vouchers, hotel stays, or items from the programme catalogue.

Partner Network

Although Senegal Airlines develops its own route network, cooperation with other carriers expands your possibilities. Thanks to interline agreements and partnerships:

• You can accumulate miles on partner airline flights while travelling around the world.
• Status privileges may extend to code-share partner flights under a single booking.

How to Join the Programme

Starting to collect bonuses is very simple. The registration process takes just a few minutes:

• Visit the official Senegal Airlines website and find the loyalty programme section.
• Fill out a short form providing your passport and contact details.
• Receive a unique membership number via email.
• Do not forget to quote this number every time you book tickets or check in for a flight.

Onboard Services and Travel Classes

Senegal Airlines (DN) strives to make every flight pleasant and tireless, regardless of the journey's distance or chosen route. Combining the traditions of Senegalese hospitality with modern service standards, the carrier offers passengers comfortable conditions on board so that travel time passes unnoticed.

Travel Classes

Depending on the aircraft type and route, the airline offers two main classes of service, designed to meet the needs of different categories of travellers.

Economy Class

Senegal Airlines Economy Class is the optimal combination of price and quality. It is the choice for those who value practicality and reliability. Passengers can expect ergonomic seats with sufficient legroom, which is especially important on medium-haul flights, for example, from the city of Dublin to the company's base airport. The cabin is designed in pleasant tones, creating a calm atmosphere.

• Seats: Comfortable seats with adjustable headrests and recline.
• Service: Attentive flight attendants are always ready to assist with stowing cabin baggage and answering questions.
• Dining: Depending on the flight duration, light snacks, sandwiches, and refreshments are offered.

Business Class

For passengers accustomed to enhanced comfort and personal attention, Business Class is available. This is the ideal solution for business people heading to meetings in London or Brussels. Priority service begins at the airport and continues throughout the flight.

• Comfort: Seats in Business Class are wider, with increased pitch between rows, allowing you to work or rest comfortably. Often, the middle seat in the row is blocked for extra space.
• Privileges: A separate check-in counter, priority boarding, and baggage delivery.
• Menu: An expanded selection of dishes and beverages, served in high-quality tableware.

Food and Beverages

The gastronomic aspect of the flight is important for the overall impression. Senegal Airlines offers a menu that may vary depending on the departure time and destination. On flights to Barcelona or Turin, passengers may be offered dishes inspired by both local traditions and European cuisine.

In Economy Class, snacks, tea, coffee, and juices are usually served. Business Class features a full hot lunch or dinner, as well as a welcome drink before takeoff. If you have dietary or religious restrictions (such as Halal requirements), it is recommended to order special meals in advance, at the ticket booking stage.

Entertainment and Connectivity

To ensure passengers do not get bored en route, for example during a flight to Madrid, an inflight magazine is available on board, featuring stories about destinations, culture, and travel news. On some modern airliners, an entertainment system streaming content to passengers' personal devices (smartphones or tablets) may be available.

Travelling with Children

The airline treats young travellers with special care. The crew strives to surround children with attention so that the flight passes calmly for them and their parents. Special seat belts are provided for infants. If you are flying as a family to Bucharest or Bologna, flight attendants will offer warm water for preparing baby food and help you get settled with maximum convenience.

Passengers with Reduced Mobility

Senegal Airlines guarantees equal opportunities for all clients. Passengers with reduced mobility are provided with a full range of assistance services:

• Assistance with check-in and passing through security.
• Provision of a wheelchair for moving through the terminal and boarding the aircraft.
• Individual safety briefing on board.

A request for special assistance must be made no later than 48 hours before departure so that staff at the departure airport and at the Bacau hub can prepare everything necessary for the meeting.

The route network of Senegal Airlines (DN) focuses on ensuring convenient connections between popular European destinations. The carrier's key transit node is the city of Bacau, which serves as the main hub for connecting flights from the UK, Italy, Spain, and other countries.

Booking and Travel Tips

A journey with Senegal Airlines (DN) will be even more comfortable and cost-effective if you devote a little time to proper preparation. We have gathered proven recommendations for you that will help save your budget, choose a convenient seat, and pass through airport formalities without unnecessary stress.

Best Time to Book

To get the most attractive fares, it is recommended to plan your trip well in advance. The optimal time to purchase tickets for popular European destinations, such as London or Dublin, is 5–8 weeks before departure. If you are planning travel during peak seasons (summer holidays or Christmas holidays), it is better to book seats 3–4 months ahead.

It is also worth considering the days of the week: mid-week departures (Tuesday and Wednesday) often cost less than flights on Friday or Sunday. The "flexible dates" function on the website will help find the best value option.

How to Catch Discounts and Special Offers

The airline regularly runs promotions allowing substantial savings on flights to Barcelona, Madrid, and other cities in the route network. To ensure you don't miss out on great prices:

• Subscribe to the newsletter: News about sales arrives first in subscribers' email inboxes.
• Follow social media: Promo codes for discounts are often published on the company's official accounts.
• Buy "Round-trip": A return ticket usually costs less than two separate tickets.

Online Check-in: Saving Time

Do not waste time in queues at the airport. Online check-in for Senegal Airlines flights usually opens 24–48 hours before and closes a couple of hours prior to departure. This is especially convenient if you are flying with hand luggage only via the hub in the city of Bacau. You can print your boarding pass at home or save it on your mobile device.

Secrets of Seat Selection

Choosing the right seat is the key to feeling good after your flight. When booking or checking in, consider what is more important to you:

• Window Views: If your route passes over picturesque regions, for example, when flying to Turin or Milan, a window seat will offer unforgettable views of the Alps.
• Freedom of Movement: An aisle seat is suitable for those who like to stretch their legs or get up frequently during the flight.
• Quick Exit: Seats in the front part of the cabin allow you to be the first to leave the aircraft upon arrival in Brussels or Bucharest.

Travel Insurance

Even the most carefully planned holiday can be disrupted by unforeseen circumstances. We strongly recommend taking out travel insurance covering:

• Medical expenses abroad.
• Flight cancellation or delay.
• Loss or damage to baggage.

A small investment in insurance ensures your peace of mind wherever you are heading — whether it is a business trip to Bologna or transit through Romania.

Mobile App

For maximum convenience, install the airline's official mobile application. It is your personal assistant in your pocket, allowing you to:

• Buy tickets and manage bookings in a couple of clicks.
• Receive instant notifications about flight status changes or gate numbers.
• Access your electronic boarding pass without needing an internet connection.
• Track your bonus miles balance.

History and Development of the Airline

The history of Senegal Airlines (DN) is a journey of constant transformation and the pursuit of excellence. Founded in 2009, the airline was intended to replace its predecessor, Air Senegal International, and restore national sovereignty in the field of air transport. From the very first days of its existence, the carrier faced an ambitious task: not just to ensure transport accessibility, but to become a symbol of reliability and quality for passengers.

In the early years of operation, the company's route network was focused primarily on regional destinations in West Africa. However, the management quickly realised the need to expand horizons. A strategic vision for development led to a revision of the business model and entry into the international arena. A key milestone in this expansion was the selection of Bacau airport as an important transit hub, which allowed the airline to effectively connect different regions and offer passengers convenient connections.

The development of the route network proceeded at a rapid pace. One of the significant achievements was the launch of scheduled flights to major European capitals and business centres. The appearance of destinations such as Dublin and London in the schedule marked a new stage in the carrier's history, strengthening its position in the competitive air travel market. These routes not only ensured a flow of tourists and business travellers but also became an important bridge for cultural exchange.

Parallel to the expansion of flight geography, the fleet also evolved. Starting with a small number of aircraft, Senegal Airlines consistently modernized its fleet, banking on aircraft that meet modern requirements for environmental friendliness and fuel efficiency. Fleet renewal allowed not only for increased passenger comfort but also ensured high flight regularity, which became the company's calling card.

Today, the airline continues to introduce innovations, improving digital services and the quality of onboard service. Despite the challenges faced by the industry, the carrier has remained true to its mission — connecting cities and people, offering safe and comfortable journeys. The modern stage of development is characterised by a focus on sustainable growth and strengthening ties between its base hub and key European cities, such as Milan and Barcelona.