Himalaya Airlines UO

Soaring above the clouds with the spirit of the majestic mountains, Himalaya Airlines connects travelers to the cultural heart of South Asia. As a premier private international carrier based in Kathmandu, the airline bridges the gap between the Himalayas and key destinations across the Middle East and Asia. With a commitment to authentic Nepalese hospitality, the carrier ensures every journey is as warm and welcoming as the country itself. Whether you are embarking on a trekking adventure or flying for business, Himalaya Airlines offers a reliable and comfortable gateway to the "Roof of the World."

Himalaya Airlines distinguishes itself through a modern fleet and a focus on passenger comfort and safety. The airline operates a young fleet of Airbus A320-214 and Airbus A319-115 aircraft, specifically designed to navigate the unique high-altitude terrain of Nepal while providing a smooth travel experience. The cabins are configured to offer generous legroom and ergonomic seating, ensuring that passengers arrive at their destinations refreshed and relaxed.

The airline's mission is rooted in the ancient Nepalese philosophy of "Atithi Devo Bhava," which translates to "Guest is God." This dedication to service is evident in their attentive cabin crew and in-flight offerings. Passengers can enjoy a selection of meals and entertainment options that reflect the vibrant culture of the region. Himalaya Airlines strives to be a preferred carrier by consistently upholding high standards of reliability and punctuality.

Connectivity is a core strength of Himalaya Airlines, particularly for travelers moving between the Gulf region and Nepal. One of its most popular and frequent routes connects the bustling city of Dubai directly to the serenity of the Himalayas. By strengthening these air links, the airline plays a crucial role in promoting tourism and trade, making the wonders of Nepal more accessible to the world than ever before.

Contacting Himalaya Airlines in the United Arab Emirates

For travelers in the United Arab Emirates, Himalaya Airlines provides local support through its General Sales Agent (GSA), Hello Himalaya Travel & Tourism. Whether you need to book a flight to Kathmandu, manage an existing reservation, or inquire about baggage policies, the local team in Dubai is equipped to assist you. The airline ensures accessible customer service for passengers flying between the UAE and Nepal.

Official Website

For the most up-to-date flight schedules, web check-in, and online booking, travelers should visit the airline's official digital platform.

• Official Website: www.himalaya-airlines.com

Contact Information

You can reach the UAE regional support team using the following local contact details:

• Customer Service & Sales (Dubai): +971 4 355 0826
• Mobile Support (UAE): +971 50 783 4657 or +971 56 783 4428
• Email: sales.dxb@himalaya-airlines.com
• Airport Email: apt.dxb@himalaya-airlines.com
• Mobile App: Available for download as "Himalaya Airlines" on the App Store and Google Play.

Local Offices in the United Arab Emirates

Travelers preferring in-person assistance can visit the local sales office in Bur Dubai. It is recommended to call ahead to confirm opening hours.

• Dubai Sales Office (GSA):
  Ground Floor, Shop No. 09, Souk Al Kabeer Building,
  Al Ghubaiba Road (Near Ghubaiba Bus Station),
  Bur Dubai, United Arab Emirates.

Headquarters & Emergency Support

If you are unable to reach the local UAE office or require 24/7 assistance outside of local business hours, you may contact the global headquarters in Nepal.

• Global Customer Service (Nepal): +977 1 400 4000

Himalaya Airlines Baggage Policy

Planning your journey with Himalaya Airlines involves understanding their baggage regulations to ensure a smooth check-in process. Whether you are traveling light for a quick business trip or carrying gifts home to family, the airline offers generous allowances designed to meet the needs of passengers flying between Kathmandu and destinations like Dubai.

Carry-on Baggage Allowance

Passengers are entitled to carry hand luggage into the cabin, provided it fits in the overhead bin or under the seat in front. The allowance varies slightly by travel class:

• Economy Class: Passengers are allowed one piece of cabin baggage with a maximum weight of 7 kg (15 lbs).
• Business Class: Travelers in Business Class can carry one piece weighing up to 10 kg (22 lbs).

In addition to the main cabin bag, passengers may also carry one small personal item, such as a handbag, laptop bag, or camera case. The standard dimensions for cabin luggage should not typically exceed 55 x 35 x 25 cm (21.7 x 13.8 x 9.8 inches).

Checked Baggage Limits

Himalaya Airlines uses the weight concept for checked baggage, allowing passengers to check in multiple bags as long as the total weight does not exceed the free allowance specified on the ticket.

• Economy Class: The standard allowance is typically 30 kg (66 lbs), offering ample space for personal belongings and trekking gear.
• Business Class: Passengers enjoy a higher allowance of 40 kg (88 lbs).
• Infants: Passengers traveling with an infant (without a seat) are generally allowed 10 kg of checked baggage.

Please note that a single piece of checked baggage must not weigh more than 32 kg due to health and safety regulations for baggage handlers. If you have a bag exceeding this weight, you will be asked to repack it into separate bags.

Excess Baggage Fees

If your luggage exceeds the free weight allowance, excess baggage fees will apply. These charges are calculated per kilogram and vary depending on the flight sector. It is often more cost-effective to purchase extra baggage allowance in advance through the airline's sales offices or authorized travel agents rather than paying at the airport counter.

Special Items: Sports Equipment and Musical Instruments

Himalaya Airlines accommodates passengers wishing to transport special items.

• Sports Equipment: Items such as golf sets, skiing equipment, or bicycles can be transported. These are usually counted towards your total free baggage allowance. If the weight exceeds the allowance, standard excess baggage rates apply. Bicycles must be packed in a protective box or bag with handlebars fixed sideways and tires deflated.
• Musical Instruments: Small instruments can be carried as hand luggage if they fit within the dimensions. Larger instruments must be checked in or, in some cases, may require purchasing an extra seat if they are fragile and cannot be checked.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited in both checked and carry-on baggage:

• Lithium Batteries: Spare lithium batteries and power banks must be carried in cabin baggage only and are strictly prohibited in checked luggage.
• Dangerous Goods: Explosives, flammable liquids, compressed gases, and corrosive materials are not permitted.
• Liquids, Aerosols, and Gels (LAGs): In carry-on baggage, liquids must be in containers of 100ml or less, placed in a transparent, re-sealable plastic bag.

Tips for Efficient Packing

To ensure a hassle-free journey, consider these packing tips:

• Label Your Bags: clearly attach name tags with your contact information inside and outside your baggage.
• Valuables: Always pack travel documents, medication, cash, jewelry, and electronics in your carry-on bag. Do not put valuable items in checked luggage.
• Secure Your Luggage: Use TSA-approved locks to secure your zippers while allowing security personnel to inspect bags if necessary without damage.

Pet Travel with Himalaya Airlines

Himalaya Airlines recognizes the importance of traveling with your furry companions and provides options to transport domestic pets safely to your destination. While the airline accommodates cats and dogs, strict regulations are in place to ensure the safety of the animals and passengers. Unlike some carriers that allow small pets in the passenger cabin, Himalaya Airlines primarily transports pets in the climate-controlled cargo hold, with the exception of service animals.

Transport Options

Checked Baggage (In the Hold)

For most travelers, pets will travel as accompanied checked baggage (AVIH). This option allows your pet to fly on the same aircraft as you, secured in the ventilated and temperature-controlled cargo hold. This service is available for domestic pets such as dogs and cats, provided they meet the container and health requirements.

• Booking: Space for pets in the hold is limited. Passengers must contact the airline or their travel agent well in advance to reserve a spot.
• Check-in: You must present your pet at the check-in counter at least 3 hours before departure to allow ample time for document verification and crate inspection.

Cargo (Freight)

In certain circumstances, pets must be transported as manifest cargo rather than checked baggage. This is often required for:

• Unaccompanied Pets: Animals traveling without a passenger.
• Large Animals: Pets and crates that exceed the weight or size limits for checked baggage.
• Destination Regulations: Strict import rules of certain countries, such as the United Arab Emirates, often mandate that pets arrive as cargo. For example, flights into Dubai typically require pets to be processed through the cargo terminal.

Service Animals

The only animals permitted in the passenger cabin are recognized service dogs assisting passengers with disabilities. This service is generally provided free of charge, but specific documentation and prior notification (usually 48 hours) are required to ensure the dog can be accommodated safely at the passenger's feet.

Container Requirements

To ensure the animal's safety during the flight, Himalaya Airlines strictly enforces IATA container regulations. Pets must be housed in a rigid, escape-proof crate.

• Material: The container must be made of fiberglass, metal, or hard plastic. Soft-sided carriers and wire-mesh cages are not permitted in the hold.
• Size: The crate must be large enough for the animal to stand naturally without their ears touching the roof, turn around comfortably, and lie down.
• Ventilation: Adequate ventilation openings are required on at least three sides of the container.
• Security: The door must have a secure locking mechanism that cannot be opened accidentally or by the animal from the inside.

Required Documentation

Failure to provide the correct documents can result in the refusal of carriage. Requirements vary by route, particularly between Kathmandu and international destinations, so it is crucial to prepare the following:

• Health Certificate: A valid veterinary health certificate issued shortly before travel (typically within 7-10 days) confirming the pet is fit to fly.
• Vaccination Records: Proof of up-to-date vaccinations, specifically for Rabies.
• Import/Export Permits: Valid permits required by the customs and quarantine authorities of the destination and transit countries.
• Indemnity Form: A liability waiver signed by the passenger at the time of check-in.

Service Costs

Pets are not included in the free baggage allowance. Transport fees are charged based on the combined weight of the animal and the container.

• Calculation: The cost is typically calculated using the applicable excess baggage rate per kilogram.
• Payment: Fees are generally paid at the airport ticketing counter during check-in.
• Cargo Rates: If the pet is traveling as manifest cargo, separate freight rates and handling fees will apply, which must be settled with the cargo department or freight forwarder.

Restrictions and Safety

Himalaya Airlines places the highest priority on animal welfare and flight safety:

• Breed Restrictions: Brachycephalic (snub-nosed) breeds of dogs and cats (such as Pugs, Bulldogs, and Persians) are often restricted or accepted only under specific conditions due to their susceptibility to respiratory issues at high altitudes.
• Health: Sick, injured, or pregnant animals may be refused transport.
• Sedation: The airline generally advises against sedating pets, as tranquilizers can cause health risks during the flight due to cabin pressure changes.

Himalaya Airlines Loyalty Program

Himalaya Airlines values its frequent travelers and offers a loyalty program designed to reward passengers for their continued patronage. By flying with Himalaya Airlines, travelers can enhance their journey with exclusive privileges and services that make flying from Kathmandu to destinations across the Middle East and Asia more comfortable and rewarding.

Membership Tiers and Benefits

The program is structured to recognize the airline's most loyal customers, offering increasing benefits as you fly more frequently. While specific tier qualifications may vary, members generally progress through the following levels:

• Basic Level: Entry-level membership that allows travelers to start earning recognition on their very first flight, with access to member-only updates and offers.
• Elite/Silver Level: Designed for regular travelers, this tier typically includes perks such as priority check-in counters to save time at the airport.
• Premium/Gold Level: Offers enhanced travel conveniences, including priority boarding and additional baggage allowance on select routes.
• Top Tier/Platinum: The highest level of recognition, providing top-tier passengers with maximum flexibility, priority baggage handling, and access to exclusive services where available.

Earning Opportunities

Members can accumulate value through their travel activities:

• Flights: Earn points or credit based on the distance flown and the fare class booked on all scheduled Kathmandu departures and return flights.
• Partner Services: Eligible bookings with select travel partners may also contribute to your loyalty balance.

Redeeming Rewards

Accumulated loyalty benefits can be used to enhance future travel experiences:

• Flight Awards: Redeem earned value for discounts on future tickets or full award flights.
• Service Upgrades: Use points to access higher travel classes or preferred seating options.
• Extra Services: Opportunities to cover excess baggage fees or other travel ancillaries.

Partnerships and Alliances

Himalaya Airlines is not currently a member of a major global airline alliance (such as Star Alliance or SkyTeam). However, the airline maintains strategic codeshare and interline partnerships with reputable carriers to expand your reach:

• Key Partners: The airline has cooperated with carriers like Turkish Airlines and Tibet Airlines to offer seamless connections beyond its own network.

How to Join

Travelers can inquire about joining the loyalty program at any Himalaya Airlines sales office or airport service desk. Enrollment is typically free, and passengers are encouraged to provide their membership details at the time of booking or check-in to ensure all travel activity is recorded.

Service Classes and In-Flight Experience

Traveling with Himalaya Airlines is designed to be more than just a transit; it is an introduction to Nepalese hospitality at 30,000 feet. The airline operates as a full-service carrier, ensuring that passengers flying between Dubai and Kathmandu enjoy a comfortable journey with inclusive amenities. Whether you are flying for business or visiting home, the cabin crew is dedicated to providing a warm and attentive service atmosphere.

Business Class

For travelers seeking exclusivity and extra comfort, the Business Class cabin offers a premium experience. Located at the front of the aircraft, this exclusive section features a spacious 2-2 seat configuration. The wide leather seats provide generous recline and ample legroom, allowing passengers to relax or work comfortably during the flight. Guests in this class enjoy priority check-in, boarding, and baggage handling, along with a personalized in-flight service that includes welcome drinks and dedicated cabin crew attention.

Economy Class

The Economy Class cabin is designed to maximize space and comfort on the airline's narrow-body Airbus fleet. Seats are arranged in a standard 3-3 configuration with ergonomic cushioning and adjustable headrests. The interior design utilizes modern mood lighting (on select aircraft) to reduce fatigue and create a calming environment. With adequate seat pitch, passengers can stretch out comfortably for the duration of the medium-haul journey to the Himalayas.

In-Flight Dining

Himalaya Airlines takes pride in its meal service, offering a taste of the region before you even land. Unlike many low-cost carriers, H9 provides complimentary hot meals on its international routes. The menu typically features a mix of Nepalese, Asian, and international cuisine, prepared to high hygiene standards.

• Meal Options: Passengers can expect savory hot dishes, often accompanied by fresh salads and desserts.
• Beverages: A selection of complimentary juices, soft drinks, tea, and coffee is served to accompany the meal.
• Dietary Requirements: Halal meals are standard on flights to and from the UAE. Passengers with specific medical or dietary needs are advised to request special meals at the time of booking.

Entertainment and Amenities

To pass the time pleasantly, passengers can browse through the in-flight magazine, Danfe, which offers engaging articles on travel, culture, and lifestyle in Nepal and beyond. While the aircraft are not typically equipped with individual seat-back screens in Economy, the airline often plays documentaries or entertainment on overhead screens. It is recommended that travelers bring their own devices and headphones for personalized entertainment. In Business Class, passengers may have access to portable entertainment devices or enhanced reading materials depending on the specific flight duration.

Special Assistance Services

Himalaya Airlines is committed to making air travel accessible for everyone. A range of special services is available to assist passengers with unique requirements:

• Expectant Mothers: Pregnant women can travel up to specific weeks of pregnancy with the appropriate medical certification.
• Unaccompanied Minors: The airline provides a dedicated escort service for children traveling alone, ensuring they are supervised from check-in until they are handed over to the designated guardian at the destination.
• Passengers with Reduced Mobility: Wheelchair assistance and support for boarding and disembarking can be arranged. Requests for these services should be made at least 48 hours prior to departure to ensure availability.

Himalaya Airlines operates a strategic network centered around its primary hub in Kathmandu, connecting Nepal to key cities in the Middle East and Asia. For travelers departing from the United Arab Emirates, the airline provides frequent and reliable direct services, serving as a vital bridge between the Gulf region and the Himalayas.

Planning a journey with Himalaya Airlines? Whether you are traveling for business or leisure, a little preparation can make your trip much smoother. The airline offers regular connectivity, including popular flights from Dubai to its hub in Kathmandu. To ensure a stress-free experience, consider these practical booking and travel tips.

Best Time to Book: To secure the most competitive fares, it is generally advisable to book your tickets at least 3 to 4 weeks in advance. Prices tend to rise as the departure date approaches. If your travel dates are flexible, try searching for flights during the middle of the week, as Tuesday and Wednesday departures often have lower rates compared to weekends.

Online Check-In: Save time at the airport by utilizing the airline's online check-in facility. This service typically opens 24 hours before your scheduled departure time. Completing this step in advance allows you to secure your boarding pass early and avoid long queues at the check-in counters, giving you more time to relax before your flight.

Seat Selection: For a more comfortable journey, take advantage of the seat selection option during booking or online check-in. If you enjoy scenic views, especially when flying into the mountainous region of Nepal, a window seat is highly recommended. Travelers needing extra space might want to look for seats with additional legroom, which may be available for a small fee.

Stay Updated: Checking the airline's official website or mobile app regularly can help you spot special promotions and seasonal deals. Additionally, downloading the mobile app is a great way to manage your booking on the go, receive real-time flight status updates, and access your travel documents digitally.

Travel Insurance: It is always wise to purchase comprehensive travel insurance before you fly. This can protect you against unforeseen circumstances such as flight cancellations, baggage loss, or medical emergencies, ensuring you travel with peace of mind.

History and Development

The story of Himalaya Airlines is one of ambition and international collaboration, marking a significant chapter in the aviation history of Nepal. Established in August 2014, the airline was formed as a joint venture between Nepalese investors and Tibet Airlines, representing a strategic partnership aimed at boosting Nepal's connectivity with the world. From its inception, the carrier set out with a vision to offer safe, reliable, and comfortable air travel, positioning Kathmandu as a growing transit hub in South Asia.

After obtaining its Air Operator's Certificate, Himalaya Airlines officially launched its commercial operations in May 2016. The inaugural flight took off from Tribhuvan International Airport to Doha, Qatar, signaling the airline's immediate focus on serving the large Nepalese expatriate community in the Middle East. This milestone was quickly followed by the expansion of its network to other key destinations, including a vital link to Dubai, which helped strengthen trade and tourism ties between Nepal and the United Arab Emirates.

Fleet Evolution and Modernization
To ensure operational efficiency and passenger comfort, the airline made a strategic decision to utilize the Airbus family of aircraft. The fleet initially began with the Airbus A320-214, a narrow-body jet well-suited for medium-haul routes. As the network grew, the airline introduced the Airbus A319-115, a variant known for its high-altitude performance. This addition was crucial for navigating the challenging terrain of the Himalayan region and allowed the carrier to expand its operations into high-altitude airports in China.

Strategic Expansion and Innovations
Over the years, Himalaya Airlines has not only increased its frequency to Gulf nations but also pioneered new routes to East Asia. It became the first Nepalese airline to connect the capital directly with several major cities in China, significantly boosting tourism. The airline has also prioritized safety and quality standards, achieving ISO 9001:2015 certification for its Quality Management System. Furthermore, it became the first carrier in Nepal to equip its fleet with Automated External Defibrillators (AEDs), underscoring a modern commitment to passenger safety and well-being.

Today, Himalaya Airlines continues to evolve, playing a pivotal role in the economic development of the region. By steadily growing its fleet and refining its services, it has established itself as a trusted private carrier, bridging the gap between the towering peaks of the Himalayas and global metropolises.