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InterCaribbean Airways

About the Airline

InterCaribbean Airways, established in 1991, has evolved into the leading regional carrier dedicated to connecting the fragmented archipelago of the Caribbean. Originally founded as InterIsland Airways in the Turks and Caicos Islands, the airline has grown significantly to bridge the gap between major destinations and smaller, more secluded islands. With a philosophy centered on "Connecting the Caribbean," it offers travelers a seamless way to explore the region's diverse cultures and landscapes without the need for complex transit through non-regional hubs. Whether you are planning a business trip or a multi-island vacation, InterCaribbean provides a vital link to the authentic warmth and beauty of the West Indies.

IATA Code JY
ICAO Code IWY
Headquarters Providenciales, Turks and Caicos Islands
Year Founded 1991
Main Hub Bridgetown
Destinations 25+
Fleet Size Approx. 20 aircraft

Seamless Island Hopping
For tourists, the airline’s extensive network is its greatest asset, transforming a visit to a single island into a multi-destination adventure. The carrier operates frequent flights between key hubs, allowing travelers to easily combine a stay in Castries with a trip to the spice isle of St. George's or the nature paradise of Dominica. Popular routes also connect the bustling streets of Kingston with the pristine beaches of Providenciales and Nassau, making it easier than ever to experience the full breadth of the Caribbean.

Modern and Versatile Fleet
InterCaribbean Airways operates a fleet designed specifically for the region's unique geography. The lineup includes Embraer ERJ145 jets for faster, longer connections between major cities like Georgetown and St. John's, as well as robust turboprops like the ATR 42 and Twin Otter. These aircraft are perfectly suited for landing at airports with shorter runways, such as those in Tortola or Kingstown, ensuring that even the most exclusive destinations are within reach.

Commitment to Service and Safety
The company prides itself on friendly, authentic Caribbean hospitality and a strong commitment to safety standards. Recognized as the "World's Leading Regional Airline" at recent travel awards, InterCaribbean focuses on reliability and customer satisfaction. With their loyalty program, Cacique Rewards, and a mission to foster regional integration, the airline continues to improve the travel experience for visitors from around the globe, including those connecting from international long-haul flights in Santo Domingo or Basseterre.

Contact Information

Contacting InterCaribbean Airways from the United Arab Emirates

For travelers in the United Arab Emirates planning a journey through the Caribbean, InterCaribbean Airways handles all inquiries through its international customer service channels. As the airline is a regional carrier based in the West Indies, it does not currently maintain a local sales office or call center in the UAE. All bookings, schedule changes, and support requests should be directed to the headquarters in the Turks and Caicos Islands or managed via the official digital platforms.

Official Website

For the most direct service, including flight bookings and status updates, visit the official website:

https://www.intercaribbean.com

Contact Information

  • Official Website: https://www.intercaribbean.com
  • Customer Service: +1 649 946 4999 (International calling rates apply)
  • Ticket Booking: +1 649 946 4999 (International Headquarters)
  • Email: customerservice@intercaribbean.com
  • Mobile App: The airline does not currently have a dedicated mobile app; travelers are advised to use the mobile-optimized official website for all services.

Social Media

Connect with the airline for the latest updates and travel announcements:

  • Facebook: https://www.facebook.com/interCaribbeanAirways
  • Twitter/X: https://twitter.com/interCaribbean_
  • Instagram: https://www.instagram.com/intercaribbeanairways/

Local Offices in United Arab Emirates

InterCaribbean Airways does not operate a local office or airport desk in the United Arab Emirates. Assistance is provided solely through the main headquarters.

  • Headquarters Address: Old Airport Road, Providenciales, Turks and Caicos Islands.

Customer Support Availability

The customer relations team is generally available daily from 07:00 to 19:00 (local Caribbean time). For urgent matters outside of these hours, it is recommended to check the official website for flight status updates or send an email inquiry.

Baggage Policy

Baggage Policy Overview

Traveling with InterCaribbean Airways allows you to island-hop with ease, but it is important to remember that the airline operates a fleet of regional aircraft, including Embraer jets and turboprops like the ATR and Twin Otter. Due to the smaller cargo holds and overhead bins on these aircraft compared to long-haul wide-body planes, baggage policies are strictly enforced to ensure safety and weight balance. Whether you are connecting through Bridgetown or flying directly to St. John's, reviewing these rules in advance will ensure a smooth journey.

Carry-On Baggage Allowance

InterCaribbean Airways has a more restrictive carry-on policy than many international carriers, which is a critical detail for travelers arriving from long-haul flights. All fare-paying passengers are entitled to one piece of carry-on luggage.

  • Maximum Weight: 10 lbs (approx. 4 kg).
  • Maximum Dimensions: 12 x 9 x 16 inches (30 x 23 x 40 cm).
  • Personal Item: In addition to the carry-on, you may bring one small personal item, such as a handbag, laptop bag, or briefcase, provided it fits entirely under the seat in front of you.

Important: Due to limited overhead space on smaller aircraft flying routes like Castries to Barbados, carry-on bags that exceed these limits will likely need to be gate-checked and may incur additional handling fees.

Checked Baggage Limits

The airline offers a straightforward checked baggage policy. Generally, InterCaribbean Airways includes a checked baggage allowance with most fares, but it is always best to verify your specific ticket class.

  • Standard Allowance: 1 checked bag is typically included free of charge.
  • Weight Limit: Up to 50 lbs (23 kg).
  • Maximum Dimensions: 62 linear inches (158 cm) — calculated as length + width + height.

Travelers visiting destinations like Providenciales or St. George's should note that any single bag weighing more than 70 lbs (32 kg) will not be accepted for carriage due to health and safety regulations for baggage handlers.

Excess and Overweight Baggage

If you plan to travel with more than the standard allowance, excess baggage fees will apply. These fees are charged per bag and may vary based on whether your flight is domestic or international.

  • Second Bag: A second checked bag can usually be added for a fee (ranging from approx. $25 to $65 USD depending on the route).
  • Overweight Bags: Bags weighing between 51 lbs (23 kg) and 70 lbs (32 kg) are subject to overweight charges.
  • Peak Season Embargoes: During high-traffic periods (typically December through January and July through August), the airline may impose strict baggage embargoes. During these times, excess baggage (more than one checked piece) may not be accepted or may be shipped on a later flight.

Sports Equipment and Special Items

The Caribbean is a prime destination for water sports and golf, and InterCaribbean accommodates special equipment under specific conditions:

  • Golf Equipment: One golf bag containing clubs and a pair of shoes is accepted. It can count as your one checked bag allowance. If it is in addition to a checked suitcase, excess baggage fees will apply.
  • Scuba Gear: Scuba equipment is accepted as checked luggage. However, tanks must be empty and valves must be open. Regulators and delicate instruments should be packed in your carry-on if possible.
  • Surfboards: Due to the size of the cargo holds on certain aircraft, large surfboards may not be accepted on all flights. It is essential to contact the airline in advance to confirm if your specific aircraft type can accommodate long boards.

Restricted and Prohibited Items

To ensure the safety of all passengers, the following items are strictly prohibited in both checked and carry-on luggage:

  • Compressed Gases: Flammable or non-flammable (except for empty scuba tanks as noted).
  • Corrosives: Acids, alkalis, and wet cell batteries.
  • Flammable Liquids/Solids: Lighter fuels, matches, and paints.
  • Lithium Batteries: Spare lithium batteries must be packed in carry-on luggage only and must not be placed in checked bags.

Tips for Packing Efficiently

To make your inter-island transfer as seamless as possible, consider these packing tips:

  • Use Soft-Sided Luggage: Duffel bags or soft-sided suitcases are easier to fit into the cargo holds of smaller turboprop aircraft than rigid, hard-shell cases.
  • Weigh Before You Fly: Since the carry-on limit is a strict 10 lbs (4 kg), we recommend weighing your cabin bag before leaving home to avoid repacking at the check-in counter.
  • Pack Essentials in Hand Luggage: Always keep travel documents, medications, and valuables in your personal item, especially if your larger carry-on needs to be gate-checked at the last minute.

Pet Travel Rules

Pet Travel Policy

InterCaribbean Airways understands that pets are part of the family and strives to accommodate four-legged companions on their flights across the Caribbean. However, due to the regional nature of the fleet and strict government regulations in various island nations, travel options for animals are subject to specific limitations and safety protocols. Whether you are connecting through the main hub in Bridgetown or flying directly to a smaller island, passengers are strongly advised to plan well in advance, as space for pets is limited on smaller aircraft.

Transport Options

In Cabin (Carry-on)

Small domestic pets, primarily dogs and cats, may travel in the aircraft cabin if they meet strict size and weight restrictions. This option is generally available on most flights, such as those to Castries or St. George's, provided the animal remains safe and comfortable throughout the journey.

  • Carrier Dimensions: The carrier must be soft-sided and leak-proof. It must fit comfortably under the seat in front of you without obstructing the path.
  • Maximum Weight: Strict limits apply to the combined weight of the pet and the carrier. Animals exceeding this limit must travel as checked baggage or cargo.
  • Allowed Pet Types: Only domesticated dogs and cats are permitted in the cabin.
  • Limit per Passenger: Generally, only one pet carrier is allowed per adult passenger to ensure safety and comfort.

In Cargo Hold (Checked Baggage)

Animals that are too large for the cabin but do not require freight handling can often be transported as checked baggage in the climate-controlled cargo hold. This service depends heavily on the specific aircraft type operating the route, which is crucial for destinations served by smaller turboprops like Tortola or Kingstown.

  • Container Requirements: Pets must be in an IATA-approved hard-shell crate that allows the animal to stand, turn around, and lie down naturally.
  • Weight and Size Limits: Accepted weights vary by aircraft type. Very large crates may not fit in the holds of smaller planes used for inter-island hops.
  • Temperature Restrictions: For safety, pets will not be accepted as checked baggage if extreme heat or cold is forecast at departure, transfer, or arrival points.
  • Required Documentation: All health and transport forms must be securely attached to the crate.

As Cargo (For Large Animals)

For very large dogs, other animal species, or unaccompanied pets, travel via InterCaribbean’s cargo service is required. This is often the case for longer routes, such as flights to Georgetown or Santo Domingo.

  • When Required: Necessary when the crate size exceeds checked baggage dimensions or for specific destination restrictions.
  • Special Requirements: Requires a sturdy, reinforced shipping crate and may involve different drop-off and pick-up locations at the airport.
  • Booking Procedure: Arrangements must be made through the airline’s cargo department separately from passenger ticket booking.

Required Documentation

Traveling between Caribbean islands involves crossing international borders with strict agricultural and veterinary laws. Failure to provide correct documents can result in the animal being quarantined or denied entry, especially in strict jurisdictions like Kingston or Nassau.

  • Veterinary Passport: An up-to-date record of the pet's identity and medical history.
  • Health Certificate: A veterinary health certificate issued within a specific timeframe prior to travel.
  • Vaccinations: Proof of valid rabies vaccination and other breed-specific shots.
  • International Import Permits: Many Caribbean nations require an import permit obtained from the local Ministry of Agriculture before arrival. This is mandatory for destinations like St. John's.

Service Costs

Fees for traveling with pets are charged per direction and are not included in the standard baggage allowance. These costs vary depending on whether the pet travels in the cabin or as checked baggage.

  • In-cabin fee: A fixed fee applies per segment.
  • Cargo hold fee: Charges vary based on the size of the crate and the total weight of the animal.
  • Note: Prices are subject to change and may differ for international flights, such as those to Providenciales, versus domestic routes.

Preparation Tips

To ensure a smooth journey for your pet, consider the following preparations, particularly for longer itineraries to places like Basseterre:

  • Carrier Compliance: Ensure your carrier is well-ventilated and secure; allow your pet to get used to it days before the flight.
  • Feeding: Feed your pet a light meal a few hours before departure to prevent motion sickness, but offer water right up until the flight.
  • Stress Reduction: Place a familiar blanket or toy inside the crate to comfort your pet; sedation is generally not recommended by veterinarians for air travel.

Restrictions

Certain limitations apply to ensure the safety of the animal and passengers.

  • Prohibited Breeds: Snub-nosed (brachycephalic) breeds of dogs and cats (e.g., Pugs, Bulldogs, Persians) are often restricted from the cargo hold due to respiratory risks.
  • Prohibited Animals: Exotic animals, rodents, and reptiles are typically not permitted in the cabin or as standard checked baggage.
  • Exceptions: Trained service animals assisting passengers with disabilities travel free of charge in the cabin but require prior notification and validation of training documents.

Important: Airline policies and government import regulations change frequently. We strongly recommend contacting InterCaribbean Airways directly and checking with the destination country's veterinary authority to confirm the latest rules before booking your trip.

Loyalty Program

Cacique Rewards: Loyalty Program Overview

InterCaribbean Airways invites travelers to join Cacique Rewards, a loyalty program rooted in the spirit of the Caribbean. The name "Cacique" honors the historical chiefs and leaders of the indigenous Caribbean communities, reflecting the airline's commitment to treating every member with respect and hospitality. Designed for both frequent flyers and vacationers, the program stands out for its simplicity and the unique benefit that points never expire, allowing you to save for your dream trip at your own pace.

Membership Levels

Unlike complex legacy carrier programs with multiple status hurdles, Cacique Rewards is designed to be inclusive and rewarding from the very first flight. The program operates on a straightforward membership structure:

  • Cacique Member: Upon enrollment, every traveler receives this status. Key benefits include the ability to earn points on every eligible flight segment, access to a personalized dashboard to manage bookings, and exclusive member-only flight offers.
  • Program Philosophy: The airline emphasizes that every member is a "Chief," focusing on earning rewards for travel rather than chasing elite status tiers. The primary perk is the "No Expiry" policy for points, provided the account remains active in accordance with terms.

Earning Points

Accumulating rewards is straightforward, with opportunities focused primarily on flying within the airline's extensive regional network.

  • Flight Activity: Members earn Cacique Points for every flown segment on InterCaribbean Airways. The amount earned is calculated based on the distance flown and the fare class purchased (e.g., Flex fares may earn more than Saver fares).
  • Retroactive Credit: If you join shortly after traveling, the program often allows you to claim points for flights taken up to 90 days prior to registration.
  • Bonus Promotions: Keep an eye out for seasonal promotions where specific routes, such as those to Bridgetown or St. John's, may offer double points.

Redeeming Points

The goal of Cacique Rewards is to make regional travel more accessible. Redemptions are user-friendly and flexible:

  • Reward Flights: Points can be redeemed to cover the base fare of InterCaribbean flights to any destination in the network, from Providenciales to Georgetown.
  • Flexibility: Reward tickets generally include one free checked bag (subject to aircraft restrictions) and allow for date changes, often with more flexibility than standard restrictive fares.
  • Important Note: While points cover the airfare, members are responsible for paying all applicable government taxes and airport fees at the time of booking.

Partners and Connectivity

While Cacique Rewards is a proprietary program focused on regional travel, InterCaribbean Airways plays a vital role in global connectivity.

  • Interline Partnerships: The airline has interline agreements with major international carriers such as British Airways and Virgin Atlantic. While these partnerships facilitate seamless baggage transfers and ticketing for long-haul journeys connecting through hubs like Castries, earning and redeeming Cacique Points is currently exclusive to InterCaribbean operated flights.
  • Regional Focus: The program is specifically tailored to island-hopping, making it the ideal companion for travelers exploring multiple destinations within the Caribbean.

How to Join

Becoming a member is quick, free, and purely digital:

  • Online Registration: Visit the official InterCaribbean Airways website and locate the "Cacique Rewards" section.
  • Instant Access: Complete the sign-up form with your personal details to receive your membership number immediately.
  • Link Your Bookings: Always enter your Cacique number during the booking process to ensure your points are automatically credited to your account.

Services & Classes

Service and Comfort on Board

Flying with InterCaribbean Airways is a unique experience defined by the charm of regional travel. Unlike large international wide-body aircraft, the airline’s fleet is designed for short, scenic hops between islands. The service philosophy focuses on efficiency, safety, and the friendly warmth of Caribbean hospitality, ensuring that your vacation starts the moment you step on board.

Service Classes and Seating

InterCaribbean Airways primarily operates a single-class Economy configuration across its fleet. However, the experience varies slightly depending on the aircraft type serving your route, whether you are flying to the bustling hub of Bridgetown or a smaller island airstrip.

  • Embraer ERJ145 Jet: On routes connecting major cities like Georgetown and St. John's, the jet service offers a quieter and faster ride. The cabin features a 1-2 seating layout, meaning every passenger has either an aisle or a window seat—there are no middle seats. The "A" side seats are single solo seats, offering increased privacy for business travelers or those who prefer extra space.
  • ATR 42 Turboprop: Commonly used for flights to destinations like Castries and St. George's, these sturdy aircraft feature a classic 2-2 configuration. They provide a comfortable standard for regional travel with adequate legroom for short journeys.
  • Twin Otter: For the most adventurous routes to islands with short runways, such as Tortola or Kingstown, the Twin Otter offers an intimate flying experience. The cabin is small and non-pressurized, flying at lower altitudes that offer breathtaking views of the reefs and atolls below.

While there is no separate Business or First Class cabin, the airline offers different fare tiers (such as Saver, Classic, and Flex). Purchasing a Flex fare often provides priority check-in and boarding privileges, simulating a premium ground experience.

In-Flight Amenities and Entertainment

Given the short duration of most flights—often ranging from 30 to 90 minutes—InterCaribbean Airways does not provide seat-back entertainment screens or Wi-Fi. Instead, the airline encourages passengers to enjoy "nature's entertainment." The flight paths often cruise over some of the world’s most beautiful waters, offering unparalleled aerial views of the Caribbean Sea. It is highly recommended to keep your camera ready, especially when approaching scenic airports like Providenciales.

The airline publishes an in-flight magazine, Cacique, which features travel guides, lifestyle articles, and updates on the region. It is a great resource for getting last-minute inspiration for your trip to Kingston or Nassau.

Food and Beverage Service

Complimentary service on board is kept simple and efficient:

  • Beverages: Passengers are typically offered a selection of chilled water, fruit juices, and soft drinks.
  • Snacks: Light refreshments, such as savory chips or cookies, are served on most flights.
  • Note on Meals: Due to the short flight times and lack of galleys on smaller aircraft, full hot meals are not served. Passengers are advised to eat before boarding or bring small, non-messy snacks for the journey, particularly if connecting from a long international flight in Santo Domingo.

Special Services

InterCaribbean Airways is committed to making travel accessible for everyone, offering specific services for passengers with special needs.

  • Passengers with Reduced Mobility: Assistance is available for boarding and deplaning. However, because some smaller aircraft board via stairs rather than jet bridges (especially in Basseterre or similar airports), passengers requiring wheelchair assistance must notify the airline at least 48 hours in advance to ensure the ground crew is prepared.
  • Unaccompanied Minors: The airline offers a chaperoned service for children traveling alone. This service includes supervision from check-in to the handover at the destination and is mandatory for children within certain age groups.
  • Expectant Mothers: Travel is permitted up to a certain stage of pregnancy (usually 28 to 32 weeks) without a medical certificate, but restrictions apply for those closer to their due date. It is essential to check the latest policy before booking.

Popular Destinations

Destinations and Route Network

InterCaribbean Airways operates an extensive route network that emphasizes connectivity throughout the West Indies, serving as a vital bridge between the Eastern and Western Caribbean. With its primary hub located in Bridgetown, the airline facilitates seamless island-hopping, allowing travelers to reach both bustling capitals and secluded vacation spots with ease. The following table details the most frequent routes operated by the airline, highlighting its commitment to regional integration.

From To Flights per 3 weeks
Castries (SLU) Bridgetown (BGI) 43
Bridgetown (BGI) Dominica (DOM) 42
Bridgetown (BGI) St. George's (GND) 35
Bridgetown (BGI) St. John's (ANU) 23
Providenciales (PLS) Nassau (NAS) 19
Bridgetown (BGI) Georgetown (GEO) 11
Providenciales (PLS) Cap-Haïtien (CAP) 11
Basseterre (SKB) Bridgetown (BGI) 5
Bridgetown (BGI) Kingstown (SVD) 4
Bridgetown (BGI) Kingston (KIN) 4
St. John's (ANU) Providenciales (PLS) 3
Tortola (EIS) St. John's (ANU) 1
Santo Domingo (SDQ) Tortola (EIS) 1
Kingston (KIN) Providenciales (PLS) 1
St. George's (GND) Kingstown (SVD) 1

Booking Tips

Securing the best value for your journey with InterCaribbean Airways often comes down to timing. To find lower fares, it is highly recommended to book your tickets at least several weeks in advance. Fares for inter-island travel tend to increase significantly as the departure date approaches, particularly during the peak Caribbean tourist season (December to April). If your travel plans allow, try to be flexible with your dates; flying mid-week rather than on weekends can often result in better prices.

To stay updated on the latest deals and promotions, consider subscribing to the airline's official newsletter or following their social media channels. This is often where flash sales and seasonal discounts are announced first. Additionally, using the "low fare calendar" feature available on many booking platforms can help you visualize the cheapest days to fly to popular hubs like Bridgetown.

Streamline your airport experience by utilizing online check-in. This service typically opens 24 hours before your scheduled flight and closes a few hours prior to departure. Checking in online not only saves you time at the airport but also allows you to verify your flight details and often choose your seat in advance. For travelers with only carry-on luggage, this means you can often head straight to security upon arrival.

Regarding seat selection, it is advisable to choose your preferred spot as early as possible, ideally during the initial booking process. While some fares may include seat selection, others might require a small fee. If you have specific preferences, such as a window seat to enjoy the stunning aerial views of islands like Castries or St. George's, securing it early avoids disappointment.

Travel insurance is a crucial consideration when island hopping. Weather conditions in the tropics can sometimes lead to schedule changes or delays. A comprehensive travel insurance policy that covers flight cancellations and missed connections can provide peace of mind and financial protection. Finally, although the airline does not currently offer a dedicated mobile app, you can easily manage your booking via their mobile-optimized website. It is also a smart move to keep digital copies or screenshots of your boarding passes and itinerary on your phone, ensuring you have access to your documents without needing an internet connection at the airport.

Company History

History and Development

The story of InterCaribbean Airways is one of ambitious growth and a steadfast commitment to uniting the fragmented archipelago of the West Indies. Founded in 1991 as InterIsland Airways, the company began as a humble charter service based in the Turks and Caicos Islands. In its early years, the airline focused primarily on connecting the local islands and providing on-demand services. In 2003, the company rebranded as Air Turks & Caicos, steadily increasing its international reach to neighboring destinations such as the Dominican Republic and Haiti. This period marked the beginning of its transition from a small local operator to a recognized international carrier.

A pivotal moment in the airline's history occurred in 2013 when it unveiled its current identity: InterCaribbean Airways. This rebranding was more than just a name change; it signaled a bold new vision to become the leading scheduled carrier for the entire Caribbean region. The goal was to solve the long-standing challenge of poor intra-regional connectivity, where travelers often had to fly via Miami just to reach a neighboring island. With this new focus, the airline began aggressively expanding its network beyond the Northern Caribbean, targeting key business and tourism markets across the chain.

Strategic Expansion and New Hubs
To realize its pan-Caribbean vision, the airline established a significant presence outside its home base of Providenciales. A major strategic milestone was the establishment of a secondary hub in Bridgetown. This move was instrumental in capturing the Eastern Caribbean market, allowing the carrier to launch frequent services to destinations like Castries, St. George's, and Kingstown. By filling the void left by the restructuring of other regional legacy carriers, InterCaribbean swiftly became a lifeline for these islands, facilitating trade and tourism.

Fleet Evolution and Modernization
The evolution of the fleet has been central to the airline's ability to serve such a diverse range of airports. Initially operating small piston-engine aircraft, the company upgraded to Beechcraft 99 and later Embraer 120 Brasilia turboprops to handle increased passenger loads. The introduction of Embraer ERJ145 regional jets marked a significant leap forward, enabling faster connections on longer routes, such as those to Georgetown and Kingston. More recently, the airline has integrated ATR 42 and ATR 72 aircraft into its operations. These modern turboprops are renowned for their efficiency and comfort, making them ideal for the short inter-island hops that define the network.

Recent Developments
In recent years, InterCaribbean Airways has focused on consolidating its position as the region's primary connector. This includes increasing frequencies on high-demand routes, such as the link between St. John's and Tortola, and improving schedule reliability. The airline has also invested in modernizing its digital infrastructure to better serve international travelers. Today, it stands as a symbol of Caribbean resilience and integration, continuously adapting its route map to bring the people and cultures of the region closer together.

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