AeroItalia

AeroItalia has rapidly emerged as a prominent player in the European aviation landscape since its establishment in 2022. As a privately owned Italian carrier, it was founded with the mission to meet the growing demand for high-quality air travel connecting the Italian peninsula with key domestic and international destinations. The airline prides itself on combining operational efficiency with the warmth of traditional Italian hospitality, aiming to provide a seamless and pleasant journey for every passenger.

Strategic Network and Connectivity
AeroItalia focuses heavily on strengthening connections between mainland Italy and its major islands, Sardinia and Sicily. The airline operates frequent flights ensuring vital links to cities like Cagliari and Catania. Additionally, it maintains a strong presence in Milan (Linate and Malpensa) and serves popular holiday destinations such as Olbia and Palermo. Beyond domestic routes, the carrier is expanding its footprint internationally, offering connections to European destinations including Bucharest and Madrid, as well as domestic links to Comiso, Foggia, Turin, and Bologna.

Fleet and Safety
The airline operates a modern fleet primarily composed of Boeing 737-800 aircraft, known for their reliability and comfort on short to medium-haul routes. Adhering strictly to European Aviation Safety Agency (EASA) regulations, AeroItalia places the highest priority on passenger safety and maintenance standards. This commitment to operational excellence allows travelers to fly with confidence.

Mission and Values
AeroItalia aims to offer a competitive alternative in the market by balancing affordable fares with a quality service experience. Their core values revolve around transparency, punctuality, and a customer-centric approach. Whether flying for business or leisure, passengers can expect a service model designed to make air travel accessible and enjoyable, reflecting the dynamic spirit of modern Italy.

Travelers in the United Arab Emirates wishing to contact AeroItalia should currently rely on the airline's international support channels, as there are no dedicated local offices or phone lines in the region. All inquiries regarding bookings, flight changes, and customer service are managed through their main headquarters in Italy.

Official Website
For the most up-to-date information, online check-in, and flight status, travelers are advised to visit the official website. This is the primary resource for managing itineraries and accessing current travel guidelines.

• Website: www.aeroitalia.com

Contact Information
Since there is no local support team in the UAE, passengers should use the international contact details listed below. Please be aware that contacting the call center from the United Arab Emirates will incur international calling charges.

• Customer Service & Ticket Booking: +39 06 9837 9084
• Email: info@aeroitalia.com

Social Media
You can also follow AeroItalia for general updates and news via their official social media platforms, including Facebook, Instagram, LinkedIn, and X (Twitter). For security and accuracy, it is recommended to access these profiles directly through the links provided on the airline's official website.

Headquarters Address
AeroItalia does not currently operate physical offices or ticket counters in the United Arab Emirates. For official correspondence, customers must refer to the airline's registered headquarters near Rome.

• Address: Via Andrea Mantegna 8, 00054 Fiumicino (RM), Italy

Carry-on Baggage Allowances
AeroItalia’s cabin baggage policy is designed to offer flexibility based on your travel needs and fare class. All passengers are entitled to bring one small personal item free of charge. This item, such as a handbag, laptop bag, or small backpack, must not exceed 40 x 30 x 20 cm and must fit comfortably under the seat in front of you.

For those needing more space, a large cabin bag (up to 10 kg and 55 x 40 x 20 cm) is available. Depending on your ticket type—such as the "Basic," "Plus," or "Smart" fares—this larger carry-on may be included or available for purchase as an add-on. Be aware that space in the overhead bins can be limited; priority boarding is often recommended to ensure your bag stays with you in the cabin.

Checked Baggage Limits
The checked baggage allowance varies by route and fare category, but the standard weight limit for a single piece of luggage is 23 kg. The maximum total dimensions (length + width + height) should not exceed 158 cm. Passengers flying on specific routes, including domestic connections to islands like Sicily and Sardinia, may have different allowances included in their ticket.

Excess Baggage and Fees
If your luggage exceeds the standard weight or size limits, excess baggage fees will apply at the airport. AeroItalia strictly adheres to weight regulations, and bags weighing more than 32 kg will not be accepted as checked luggage due to safety regulations for handlers; these must be shipped as cargo. To avoid unexpected costs, it is highly advisable to purchase extra baggage allowance online before your flight, as airport rates are significantly higher.

Sports Equipment and Musical Instruments
Travelers wishing to transport sports equipment, such as bicycles, golf clubs, or ski gear, can do so by paying a special fee. The maximum weight for sports equipment is generally 23 kg, and items must be properly packed to prevent damage. For musical instruments, smaller items (like violins) that fit within the large cabin bag dimensions (55 x 40 x 20 cm) can be carried on board if the appropriate allowance is purchased. Larger instruments, such as cellos, may require booking an extra seat or must be checked into the hold in a hard-shell case.

Restricted and Prohibited Items
For the safety of all passengers, certain items are strictly prohibited in both carry-on and checked baggage. These include explosives, flammable liquids, compressed gases, and toxic substances. Lithium batteries and power banks must always be packed in your carry-on luggage and are forbidden in the hold. Additionally, sharp objects, tools, and liquids exceeding 100ml are not permitted in the cabin unless packed in a checked bag.

Tips for Efficient Packing
To ensure a smooth journey with AeroItalia, weigh your bags at home before heading to the airport. Place all essential documents, medication, and valuables (jewelry, electronics, cash) in your underseat personal item so they are always accessible. If you are connecting through Rome or traveling to summer destinations like Olbia, consider using soft-shell luggage, which is easier to stow in tighter spaces. Always label your bags inside and out with your contact information.

AeroItalia recognizes that pets are beloved family members and is happy to welcome them on board. However, travelers must be aware of a specific policy: the airline exclusively accepts pets in the cabin. There are no facilities for transporting animals in the aircraft hold or as cargo. Therefore, ensuring your pet meets the strict size and weight requirements is essential for them to join you on your journey.

Cabin Travel Requirements
To ensure safety and comfort for all passengers, the transport of animals in the cabin is subject to the following conditions:

• Maximum Weight: The combined weight of the animal and the carrier must not exceed 10 kg.
• Carrier Dimensions: Pets must travel in a soft or semi-rigid carrier with maximum dimensions of 46 x 31 x 25 cm. The container must be well-ventilated, escape-proof, and have a waterproof bottom.
• Allowed Animals: In addition to cats and dogs, AeroItalia permits the transport of ferrets, rabbits, and small rodents (such as hamsters and guinea pigs), provided they remain securely inside their carriers throughout the flight.
• Comfort: The animal must be able to stand up, turn around, and lie down comfortably within the carrier.
• Allocation: Generally, only one pet carrier is permitted per passenger, and the limit of pets per flight is capped, so early booking is crucial.

Restrictions on Large Animals
Since AeroItalia does not offer checked pet services or cargo transport for live animals, pets weighing more than 10 kg (including their crate) or those too large for the approved cabin carrier cannot be transported. If your pet exceeds these limits, you will need to make alternative travel arrangements with a specialized pet transport company.

Required Documentation
To fly, your pet must have the necessary paperwork ready for inspection at the airport. Requirements differ based on whether your flight is domestic or international:

• Identification: A microchip compliant with ISO standards 11784 or 11785 is required for proper identification.
• Domestic Flights: For travel within Italy (e.g., between Rome and Palermo), a valid health booklet or a veterinary certificate stating the animal is in good health is generally sufficient.
• International Flights: A valid EU Pet Passport or equivalent official documentation is required. Crucially, a valid rabies vaccination administered at least 21 days before departure is mandatory for all international routes.
• Health Check: A general certificate of good health issued by a veterinarian is often requested within 24 to 48 hours of travel, regardless of the destination.

Service Assistance Dogs
Recognized service dogs (guide dogs and assistance dogs) accompanying passengers with disabilities are permitted in the cabin free of charge. They are generally exempt from the standard weight restrictions and carrier requirements. However, the airline must be notified at least 48 hours in advance, and the dog must remain on a leash and wear a muzzle if required by the captain or local regulations.

Costs and Preparation
Adding a pet to your booking typically incurs a fee ranging from €50 to €70 per flight segment, depending on the route and season. To ensure a smooth experience, feed your pet a light meal approximately 4 hours before the flight and avoid giving them food right before departure to prevent airsickness. Familiarizing your pet with their carrier in the days leading up to the trip can also help reduce their anxiety.

AeroItalia Loyalty Approach

As a relatively young and dynamic carrier established in 2022, AeroItalia currently prioritizes immediate value and affordable fares over a complex, traditional frequent flyer program. Instead of accumulating miles for future redemption, the airline focuses on a simplified travel experience where passengers can select "tiered" benefits directly through their ticket type, ensuring that loyal travelers and business passengers can instantly access priority services without needing to reach elite status thresholds.

Service Levels and Fare Bundles

While there are no traditional "Silver" or "Gold" membership tiers, AeroItalia rewards travelers by offering distinct fare bundles that mimic the perks of elite status. Passengers can choose the level of service that best suits their needs for each journey:

• Basic: The entry-level option designed for the budget-conscious traveler. This tier offers the lowest fares with a focus on essential travel, typically including a small personal item but requiring add-ons for larger carry-ons or checked bags.
• Classic / Plus: Equivalent to a standard frequent flyer tier, this level adds essential comforts. Benefits generally include priority boarding, seat selection, and a cabin bag allowance, making it ideal for leisure travelers visiting destinations like Olbia or Palermo.
• Biz / Smart: The top-tier experience offering maximum flexibility and convenience. Passengers at this level enjoy premium perks such as Fast Track security access, increased baggage allowance (often including heavy checked bags up to 32kg), free flight changes, and front-row seating preferences.

Earning Value and Discounts

Since there is no mileage currency to accrue, the "earning" potential with AeroItalia comes in the form of direct savings and partner benefits:

• Direct Flight Savings: The airline's model passes savings directly to the passenger through lower base fares on routes from Rome and Milan.
• Partner Network: AeroItalia has established a network of partners, including hotel chains and car rental agencies, where passengers can often access exclusive discounts or special rates by presenting their boarding pass or booking through the airline's portal.
• Newsletter Offers: The primary way to "earn" rewards is by subscribing to the official newsletter, which grants early access to flash sales, promotional codes, and seasonal discounts for flights to cities like Bucharest and Madrid.

Redeeming Rewards

The AeroItalia reward system is instant rather than retroactive. Travelers do not need to wait to redeem points:

• Instant Upgrades: Instead of using miles to upgrade, passengers can purchase "Smart" or "Biz" fares directly at competitive rates that are often lower than legacy carrier economy tickets.
• Flexible Travel: High-tier fares allow for penalty-free changes, serving as a built-in reward for choosing a premium bundle.
• Ancillary Services: Services that usually require miles on other airlines (like extra legroom or additional bags) are available for direct purchase or included in higher fare classes.

Alliance Membership

AeroItalia currently operates as an independent carrier and is not a member of major global alliances such as Star Alliance, SkyTeam, or oneworld. This independence allows them to maintain operational agility and keep fares low without the overhead of alliance fees. They do, however, maintain interline agreements and partnerships to facilitate connectivity across their growing network.

How to Join the Community

To stay connected and receive the best value, travelers are encouraged to join the AeroItalia digital community:

• Subscribe: Visit the official AeroItalia website and sign up for the newsletter to receive "Member-only" offers.
• Follow: Engage with their social media channels for real-time updates on new routes to destinations like Turin and Bologna.
• Book Direct: Always book directly through the airline's site to ensure access to the full range of fare bundles and partner discounts.

Onboard Comfort and Cabin Experience

AeroItalia operates a fleet primarily consisting of Boeing 737-800 aircraft, designed to provide a reliable and comfortable environment for short and medium-haul flights. The cabin features a standard 3-3 seating configuration with leather upholstery. While the airline focuses on efficiency, the interiors are maintained to ensure a pleasant atmosphere, reflecting the carrier's commitment to Italian hospitality.

Passengers traveling from the main hub in Rome or other key airports can expect adequate legroom suitable for European hops. For those seeking extra convenience, priority seating options—such as front rows or emergency exit seats—may be selected during the booking process or at check-in, offering additional space to stretch out.

In-Flight Dining

Embracing its heritage, AeroItalia aims to offer a "taste of Italy" even at 30,000 feet. The onboard service model typically involves a buy-on-board menu, allowing passengers to purchase a variety of snacks, fresh sandwiches, and beverages. The selection often includes Italian coffee, soft drinks, and a curated choice of wines or beer.

Depending on the fare class and route duration—for instance, on longer flights to Bucharest or Madrid—complementary water or a light snack may be offered, though this is subject to change. Travelers are encouraged to check the specific service inclusions for their ticket type before departure. Payments onboard are generally cashless, so it is advisable to bring a credit or debit card.

Entertainment and Connectivity

Currently, AeroItalia does not provide built-in seatback screens (In-Flight Entertainment systems) or Wi-Fi connectivity on its aircraft. To ensure a delightful journey, passengers are recommended to bring their own entertainment devices, such as tablets, smartphones, or e-readers, pre-loaded with movies, music, or books.

The lack of electronic distractions offers a perfect opportunity to relax or enjoy the views, especially when flying over scenic routes towards destinations like Olbia or Palermo. It is also a good idea to bring a portable power bank, as USB charging ports may not be available on all aircraft in the fleet.

Special Assistance Services

AeroItalia is dedicated to making air travel accessible to everyone. The airline offers a range of services for passengers with reduced mobility (PRM) or special needs. Requests for wheelchair assistance or support for those with sensory impairments should be made at least 48 hours prior to departure to ensure the ground staff and cabin crew are fully prepared.

Families traveling with infants can benefit from priority boarding to allow extra time for settling in. While baby bassinets are generally not available due to the aircraft type, infants under two years old can travel on a parent's lap for a reduced fee. Expectant mothers are welcome onboard up to the 32nd week of pregnancy without a medical certificate; travel beyond this period requires medical clearance.

Business and Premium Services

While AeroItalia does not operate a separate business class cabin with dividers, passengers purchasing higher-tier fares (such as the "Biz" bundle) enjoy premium ground and onboard perks. These services are designed to streamline the travel experience for business commuters flying between major cities like Milan and the capital. Benefits typically include:

• Fast Track: Speed through security checks at select airports.
• Priority Boarding: Be among the first to board and stow your luggage.
• Premium Seating: Complimentary selection of the best available seats, often in the front rows for quicker disembarkation.
• Dedicated Check-in: Separate counters at major hubs to reduce waiting times.

Unaccompanied Minors

For parents sending children on a journey alone, AeroItalia provides an Unaccompanied Minor service for children aged between 5 and 14 years (up to 17 on request). This mandatory service ensures that the child is supervised by ground staff from check-in until boarding and is looked after by the cabin crew throughout the flight. Upon arrival at destinations such as Turin or Bologna, the child is personally handed over to the designated guardian listed in the travel documents.

AeroItalia connects travelers primarily through its main hub in Rome, offering a focused network that strengthens the link between the Italian peninsula and its islands. While the airline specializes in frequent domestic flights to Sardinia and Sicily, it also operates strategic routes to select European destinations, providing convenient options for both business and leisure travelers.

Planning a trip with AeroItalia is the first step toward an exciting journey, whether you are connecting through their main hub in Rome or flying point-to-point. To secure the best fares, it is highly recommended to book your tickets well in advance. Prices typically increase as the travel date gets closer, so confirming your reservation a few weeks early can result in significant savings. Additionally, staying flexible with your travel dates and checking prices for midweek flights can often help you find better deals compared to weekend departures.

To maximize convenience, take advantage of online check-in procedures. This service allows you to confirm your presence on the flight and obtain your boarding pass before you even arrive at the airport, saving you from standing in long queues at the check-in counters. This is particularly useful if you are traveling with hand luggage only to popular destinations like Milan or Palermo. Be sure to check the specific time window for online check-in, which usually opens 24 to 48 hours before takeoff.

Comfort is key during your flight, so consider selecting your seat during the booking process. Whether you prefer a window seat to enjoy the aerial views of the Mediterranean coast near Olbia or an aisle seat for extra legroom, choosing early ensures you sit exactly where you want. It is also wise to consider purchasing travel insurance when booking your ticket. This provides a safety net against unexpected cancellations, medical emergencies, or lost luggage, giving you peace of mind throughout your travels.

Finally, make use of digital tools to streamline your experience. Downloading the airline's mobile app is a smart move for modern travelers. It keeps your itinerary, mobile boarding passes, and real-time flight updates right at your fingertips. Whether you are flying internationally to Bucharest or taking a domestic hop to Turin, having the app ensures you stay informed about gate changes or delays instantly.

Founding and Early Vision
AeroItalia was established in 2022, entering the market during a period of significant transformation within the Italian aviation industry. Founded by experienced aviation professionals and backed by private investment, the airline launched with a clear mission: to fill the connectivity gaps left by legacy carriers and provide a reliable, high-quality alternative for travelers. Choosing Rome Fiumicino as its primary hub, the carrier conducted its inaugural flights in the spring of 2022, quickly establishing a reputation for punctuality and Italian-style hospitality.

Rapid Network Expansion
The airline's initial growth strategy focused heavily on strengthening the "territorial continuity" between the Italian mainland and its major islands. Recognizing the high demand for travel to Sardinia and Sicily, AeroItalia rapidly launched frequent services connecting Rome and Milan to key cities such as Cagliari, Olbia, and Palermo. This focus on essential domestic routes allowed the airline to capture a significant market share early on, becoming a vital link for both business commuters and tourists seeking sunny Mediterranean getaways.

Strategic Acquisitions and International Growth
A pivotal moment in the airline's history occurred in late 2023 with the acquisition of the Romanian regional carrier AirConnect. This strategic move significantly boosted AeroItalia's operational capacity and fleet versatility. The integration allowed the airline to expand beyond Italian borders, launching scheduled routes to Eastern European destinations such as Bucharest and Bacau. This expansion marked the carrier's transition from a purely domestic operator to an emerging player in the broader European market.

Fleet Evolution and Modern Innovations
From its inception, AeroItalia has relied on the Boeing 737-800 as the backbone of its fleet, favored for its reliability and efficiency on medium-haul routes. As the network diversified to include smaller regional airports like Foggia and Comiso, the airline adapted its operations to ensure seamless connectivity across different airport types. Today, AeroItalia continues to innovate by optimizing its schedule to include major European capitals like Madrid while maintaining strong regional links to cities such as Turin and Bologna, solidifying its status as a dynamic force in modern aviation.