Iberojet

Iberojet operates not just as an airline, but as the exciting prelude to your dream vacation. Specializing in long-haul leisure flights, this Spanish carrier connects Europe with some of the most alluring tropical destinations in the Caribbean and Central America. With a distinct focus on comfort and holiday-centric service, Iberojet ensures that the relaxation begins the moment you step on board, transforming transoceanic travel into a seamless and enjoyable experience.

As the airline division of the Ávoris travel group, Iberojet has established itself as a leader in the leisure aviation market. The company prides itself on a modern and efficient fleet, primarily composed of Airbus A350-900 and Airbus A330 aircraft. These state-of-the-art planes are selected for their fuel efficiency, reduced noise levels, and enhanced passenger comfort, featuring spacious cabins and advanced air filtration systems that reduce fatigue on long journeys.

Based at its primary hub in Madrid, the airline focuses on connecting travelers to exotic locations. Key routes include flights to the pristine beaches of Punta Cana and the vibrant coast of Cancun. Additionally, Iberojet serves unique destinations in Central America, offering connections to cities like Tegucigalpa and Alajuela, as well as occasional services to Querétaro. The network also includes routes from Barcelona and seasonal operations involving Bangkok, catering to diverse holiday preferences.

Safety and reliability are paramount to Iberojet’s operations. Operating under strict European Union Aviation Safety Agency (EASA) regulations, the airline maintains a rigorous maintenance schedule and high safety standards. Their mission is to make long-distance travel accessible and pleasant, offering a value-for-money experience that includes meals and entertainment on transcontinental flights. By combining operational excellence with a holiday-friendly atmosphere, Iberojet continues to be a preferred choice for tourists seeking sun and adventure.

For travelers in the United Arab Emirates, it is important to note that Iberojet does not currently maintain a permanent local office or a dedicated regional customer support team in the country. As the airline primarily operates from its hubs in Europe, all inquiries regarding reservations, changes, or flight information should be directed to their international headquarters in Spain or managed through their official digital channels.

Official Website

www.iberojet.com

Contact Information

• International Customer Service (Headquarters): +34 971 448 082 (Spanish and English support available)
• Ticket Booking & General Inquiries: +34 913 277 759
• Email: reservas@iberojet.com
• Mobile App: Booking management is primarily conducted through the mobile-responsive official website.

Social Media

• Facebook: Iberojet
• Twitter/X: @iberojetair_es
• Instagram: @iberojetair_es
• LinkedIn: Iberojet

Local Offices in United Arab Emirates

• Office Addresses: There are currently no physical sales offices or walk-in centers for Iberojet in Dubai, Abu Dhabi, or other Emirates.
• Airport Desks: The airline does not maintain permanent service desks at UAE airports. Ground services are typically contracted to third-party handling agents only during active flight operations.

Emergency & Support

• For urgent assistance, travelers should contact the International Customer Service line listed above. Please consider the time difference between the UAE and Spain (Central European Time) and potential international calling costs.

Hand Baggage Allowance

Understanding the baggage rules is the first step toward a stress-free holiday. Iberojet maintains a clear policy for carry-on items to ensure comfort and safety on board. All passengers are entitled to carry one piece of hand luggage free of charge. This cabin bag must not exceed the maximum dimensions of 50 x 40 x 25 cm (including handles, pockets, and wheels) and a maximum weight of 10 kg.

In addition to the main carry-on bag, you are generally allowed to bring one small personal accessory. This could be a handbag, a laptop case, or a camera bag, which must fit comfortably under the seat in front of you. Since overhead locker space can be limited on full flights departing from hubs like Madrid, it is advisable to board efficiently and keep essential items like travel documents and medication in your personal accessory.

Checked Baggage Limits

Your checked baggage allowance depends on the fare category you purchased during booking. For most long-haul flights to destinations such as Punta Cana or Cancun, the standard allowable weight for a checked suitcase is 23 kg. The total linear dimensions (length + width + height) should not exceed 158 cm.

It is important to check your specific ticket conditions, as some promotional "Basic" fares may not include a checked bag, requiring you to purchase it separately. Conversely, passengers traveling in Turista+ or Business class may benefit from a more generous allowance, potentially including two pieces of luggage. If you are connecting from cities like Barcelona, ensure your baggage allowance covers all legs of your journey.

Excess Baggage and Special Items

If you plan to bring more than the standard allowance, excess baggage can be purchased. It is highly recommended to book extra weight or additional pieces online in advance through the Iberojet website, as fees paid at the airport are significantly higher. Overweight bags (between 23 kg and 32 kg) incur a surcharge, and for safety reasons, no single piece of luggage can weigh more than 32 kg.

For adventurers heading to Alajuela or Tegucigalpa with sports equipment, Iberojet offers special handling for items such as bicycles, surfboards, golf clubs, and diving gear. These items are subject to specific fees and must be properly packed to prevent damage. Musical instruments can also be transported, either as checked luggage or, if small enough, in the cabin (sometimes requiring the purchase of an extra seat), so be sure to notify the airline ahead of time.

Restricted Items and Efficient Packing

To ensure flight safety, strict regulations apply to prohibited items. Dangerous goods such as explosives, flammable liquids, compressed gases, and sharp objects are strictly forbidden in both carry-on and checked baggage. Lithium batteries and power banks must only be packed in your carry-on luggage and are not permitted in the hold.

When packing for your trip, perhaps to a sunny getaway in Querétaro or a seasonal trip to Bangkok, consider these tips:

• Label your bags: Clearly attach a tag with your name, phone number, and email address to the outside and inside of your suitcase.
• Weigh at home: Use a portable luggage scale to ensure you stay within the 23 kg limit and avoid unexpected fees at the airport.
• Secure liquids: In your carry-on, liquids, gels, and aerosols must be in containers of 100 ml or less, packed in a single transparent, resealable plastic bag.
• Valuables: Never pack jewelry, cash, electronics, or critical documents in your checked luggage.

Traveling with Pets on Iberojet

Iberojet understands that pets are cherished family members and strives to make their journey as comfortable and safe as yours. The airline generally permits the transport of dogs and cats on its flights, offering options for both cabin and hold travel depending on the animal's size, weight, and the specific route. Whether you are flying to a tropical getaway or returning home, proper preparation is key to a smooth experience.

Transport Options

In Cabin (Carry-on)

• Maximum Weight: The combined weight of the pet and the carrier must not exceed 10 kg.
• Carrier Dimensions: The maximum allowed dimensions for the travel bag or kennel are 50 x 40 x 25 cm.
• Allowed Animals: Only dogs and cats are permitted to travel in the cabin.
• Placement: The carrier must be flexible enough to fit comfortably under the seat in front of you and must remain closed for the entire duration of the flight.
• General Rules: The animal must be properly groomed, odorless, and remain calm without disturbing other passengers.

In Cargo Hold (Checked Baggage)

• Eligibility: Pets exceeding the 10 kg cabin limit must travel in the hold as checked baggage.
• Container Requirements: You must provide an IATA-approved travel crate that is rigid, ventilated, and secure. The cage must be large enough for the animal to stand, turn around, and lie down naturally.
• Safety: The hold is pressurized and temperature-controlled to ensure the animal's well-being during the flight.
• Availability: Always confirm space availability in the hold when booking your ticket, as capacity for live animals is limited on each aircraft.

As Cargo

• Requirement: Very large animals or those traveling on specific routes where checked options are unavailable may need to be transported as air cargo.
• Booking: This service requires coordination with the airline's cargo department.
• Contact: It is recommended to email cargoreservations@iberojet.com for specific quotes and availability.

Required Documentation

• Veterinary Passport: A valid pet passport showing the animal's identification details.
• Microchip: The animal must be identified with a legible microchip or tattoo (if applied before 2011).
• Vaccinations: A valid rabies vaccination record is mandatory.
• Health Certificate: A clinical veterinary certificate issued shortly before travel indicating the animal is fit to fly.
• International Forms: For travel outside the EU, such as flights to Cancun, Tegucigalpa, or Punta Cana, specific export/import certificates are required by the destination country's authorities.

Service Costs

• Cabin Fee: Prices vary by destination but typically start around €50 - €75 per leg.
• Hold/Checked Fee: Charges are generally higher for hold transport and can range from €100 - €150 depending on the route.
• Payment: Fees are usually paid at the airport check-in counter. Please note that at major hubs like Madrid, payments are often accepted via credit card only.

Preparation Tips

• Acclimatization: Let your pet get used to their carrier or crate days or weeks before the flight to reduce stress.
• Feeding: Avoid feeding your pet a large meal within 2-4 hours of departure to prevent motion sickness.
• Hydration: Ensure the animal is well-hydrated, but remove water bowls during the flight to avoid spills unless a specialized dispenser is used.
• Identification: Attach a tag with your name and phone number to the carrier, distinct from the luggage tag.

Restrictions

• Dangerous Breeds: Potentially dangerous dog breeds (e.g., Pit Bull, Rottweiler, Dogo Argentino, Staffordshire Terrier) may travel but must be muzzled and securely restrained according to specific safety protocols.
• Brachycephalic Animals: Snub-nosed breeds (like Pugs or Bulldogs) are more susceptible to respiratory issues. Please check with the airline as they may be restricted from the hold for safety reasons, especially on long-haul flights to warm destinations like Bangkok or Querétaro.
• Service Animals: Guide and assistance dogs are generally accepted free of charge but require prior notification and medical certification.

Important: Pet travel regulations and fees are subject to change. You must contact Iberojet customer service or the "Special Requirements" department at least 72 hours before your flight to confirm your booking and ensure compliance with all current rules for your specific destination.

Loyalty and Passenger Benefits

Unlike legacy carriers that require travelers to accumulate miles over time to earn status, Iberojet operates a simplified leisure model without a traditional frequent flyer program or complex point systems. This approach allows every passenger to access "elite-style" perks instantly by choosing the right fare class or service bundle, ensuring that loyalty benefits are available to anyone willing to purchase them for their holiday, rather than just frequent business travelers.

Service Tiers and Benefits

Instead of Silver or Gold membership levels, Iberojet offers distinct service categories that provide immediate access to priority features:

• Basic Economy: The entry-level option focused on providing the lowest possible fare. This tier includes the flight and a standard carry-on allowance but does not include checked baggage or seat selection, similar to a "Basic" status.
• Economic / Standard: The core leisure experience which typically includes one checked bag and standard meals. This is the equivalent of a standard traveler profile.
• Turista+ (Economy Plus): This category functions as the airline's "Elite" tier. Passengers booking this fare instantly receive priority check-in, priority boarding, and Fast Track security access (at select airports like Madrid). It also includes superior benefits such as XL seats, a premium meal service, and an amenity kit.

Earning Points and Rewards

As Iberojet is not part of a mileage-based network, the earning structure differs from standard airlines:

• Flights: Passengers do not earn miles or points for distance flown. The value is delivered upfront through competitive ticket pricing to destinations like Punta Cana or Cancun.
• Credit Cards & Partners: There are currently no co-branded credit cards or direct hotel partnerships that allow for point accumulation specifically for Iberojet redemptions.
• Cost Savings: The primary "reward" for returning customers is the ability to customize their trip with low-cost add-ons rather than managing a miles balance.

Redeeming Benefits

Since there is no mileage currency, "redemption" works differently:

• Upgrades: Instead of using miles to upgrade, passengers can purchase an upgrade to Turista+ directly during booking or at the airport, subject to availability.
• Award Flights: There are no "free" award seats; however, the airline frequently runs promotional campaigns offering significantly discounted fares to subscribers.

Alliance Membership

Travelers often confuse Iberojet with other Spanish carriers, but it is important to note its specific affiliation:

• Alliance Status: Iberojet is not a member of major global alliances like oneworld, Star Alliance, or SkyTeam. Therefore, frequent flyer status from other airlines (e.g., British Airways Executive Club or American Airlines AAdvantage) is not recognized.
• Corporate Group: The airline is part of the Ávoris Corporación Empresarial, a leading travel group in Spain. While it operates independently, it benefits from the robust infrastructure of this large tourism network.

How to Stay Updated

While there is no "Club" to join, you can ensure you receive the best value by following these steps:

• Newsletter: Sign up for the official email newsletter on the Iberojet website. This is the primary channel for receiving exclusive discounts and "Black Friday" style offers.
• Direct Booking: Always book directly through the airline's portal to have the easiest access to adding "Turista+" benefits to your itinerary.

Cabin Comfort and Seating Options

Iberojet is dedicated to making long-haul travel as comfortable as possible, ensuring that your holiday feeling begins the moment you board. The airline's fleet, primarily consisting of modern Airbus A350 and A330 aircraft, is designed to provide a relaxing environment for transoceanic journeys. Whether you are flying from Madrid to the Caribbean or connecting for a seasonal adventure, you can choose between two distinct levels of service to suit your budget and needs.

• Economy Class (Turista): Designed for value without compromising on essential comforts, the Economy cabin features ergonomic seats with adjustable headrests and standard recline. It is an excellent choice for cost-conscious travelers heading to sunny destinations like Punta Cana.
• Turista+ (Premium Economy): For those seeking extra exclusivity, this upgraded class offers significantly more legroom and a greater tailored recline. Passengers in Turista+ also enjoy priority boarding, a dedicated check-in counter at the hub, and a superior amenity kit, making the longer flights to cities like Cancun even more pleasant.

In-Flight Dining

On all intercontinental flights, Iberojet prides itself on keeping passengers well-fed and hydrated. The standard ticket price typically includes a complete meal service, featuring a hot main course accompanied by a fresh salad, a dessert, and a selection of beverages. A second snack or light breakfast is usually served before landing, depending on the flight duration.

For travelers with specific dietary requirements, the airline offers a variety of special meals (such as vegetarian, gluten-free, or lactose-free options) which must be requested at least 72 hours in advance. If you are traveling in Turista+ to destinations like Tegucigalpa or Alajuela, you can expect an enhanced dining experience with premium menu choices and complimentary alcoholic beverages during the meal service.

Entertainment and Connectivity

Passing the time is easy with Iberojet’s in-flight entertainment options. On their flagship Airbus A350 aircraft, passengers have access to individual seat-back touchscreens loaded with a wide selection of the latest movies, popular TV series, music, and games. This system is available to all passengers, ensuring that even the longest segments, such as the return from Bangkok, are filled with enjoyment.

On other aircraft types within the fleet, the airline may offer a streaming service that allows you to view content directly on your personal smartphone, tablet, or laptop. It is highly recommended to bring your own headphones and ensure your devices are fully charged before boarding, although USB charging ports are generally available at every seat to keep your electronics powered throughout the flight to Querétaro or other long-distance locations.

Onboard Shopping

For those looking to treat themselves or pick up a last-minute gift, the Boutique service offers a curated selection of duty-free products. From fragrances and cosmetics to jewelry and travel accessories, you can browse the catalog from the comfort of your seat. Purchases can be made during the flight, with prices often significantly lower than high street retail costs. Please note that payment is typically accepted via credit or debit card only.

Network Overview

Operating primarily from its strategic hub in Madrid, Iberojet serves as a bridge between Europe and some of the world's most spectacular holiday regions. The airline's network is meticulously designed for leisure travelers, focusing on high-demand vacation spots that promise sun, culture, and relaxation. By consolidating flights through the Spanish capital, the carrier ensures seamless connectivity for tourists beginning their journey from various parts of the continent.

Caribbean and Mexico

The tropical allure of the Caribbean and Mexico forms the core of the airline's schedule. Travelers can enjoy frequent direct flights to Punta Cana, a premier destination in the Dominican Republic known for its endless stretches of white sand and luxury all-inclusive resorts. Similarly, the route to Cancun is a favorite for those looking to explore the Riviera Maya, offering a perfect blend of turquoise waters and the rich historical heritage of nearby ancient ruins. For visitors interested in colonial architecture and vibrant inland culture, the airline also provides service to Querétaro in central Mexico.

Central America

Iberojet distinguishes itself with strong connectivity to Central America, catering to adventurers and nature lovers. The airline flies to Alajuela, serving as the ideal gateway to Costa Rica's lush rainforests, active volcanoes, and biodiversity. Additionally, the carrier maintains a robust link to Honduras with flights to Tegucigalpa. Notably, this destination is accessible not only from Madrid but also via direct departures from Barcelona, providing versatile travel options for passengers departing from Spain's Mediterranean coast.

Southeast Asia

Expanding its horizons beyond the Atlantic, the airline also bridges the distance between Europe and Southeast Asia. Through its route connecting Bangkok with Madrid, Iberojet offers European tourists the opportunity to immerse themselves in the ornate shrines, bustling markets, and vibrant street life of the Thai capital, further diversifying its portfolio of exotic holiday destinations.

Booking a flight with Iberojet is the first step toward a tropical getaway or a transatlantic journey. To secure the most competitive fares, it is highly recommended to book your tickets well in advance, particularly if you are planning to travel during peak holiday seasons. Travelers looking for bargains can often find better rates by being flexible with their dates; flying mid-week rather than on weekends can result in significant savings. Keeping an eye on the airline's official website and subscribing to their newsletter is a smart way to stay informed about flash sales and seasonal promotions for popular routes from their hub in Madrid.

For a smoother experience at the airport, take advantage of the online check-in services. This feature generally becomes available shortly before departure, allowing you to print your boarding pass or download it directly to your mobile device. Using the airline's mobile features helps you skip long queues at the counters, giving you more time to relax before your flight. If you have specific needs or are traveling with extra luggage, reviewing the baggage allowance policies during the digital check-in process is advisable to avoid unexpected fees at the terminal.

Given that many Iberojet flights cover long distances to destinations like Punta Cana, Cancun, or Tegucigalpa, selecting the right seat is crucial for comfort. While seat selection may come with an additional fee, reserving a window or aisle seat in advance can make a significant difference on a long-haul journey. If you require extra legroom, look for upgrade options or emergency exit row seats during the booking process.

Finally, ensuring peace of mind is key to a successful trip. Purchasing comprehensive travel insurance is strongly recommended to cover unforeseen circumstances such as flight cancellations, medical emergencies, or lost luggage. Before you fly, double-check your travel documents and visa requirements for your destination, whether you are heading to Bangkok or Querétaro. Being well-prepared ensures that your journey with Iberojet is as enjoyable as the destination itself.

Founding and Early Roots

The story of Iberojet is one of rapid evolution and strategic adaptation within the European leisure travel market. The airline's journey began in 2013 under the name Evelop Airlines, established as the flying division of the Barceló Group, a major Spanish tourism conglomerate. Operating alongside its Portuguese sister carrier, Orbest, the airline was initially created to provide reliable charter capacity for tour operators, ensuring that holidaymakers had a seamless link between the Iberian Peninsula and popular resorts in the Caribbean.

Unification and Rebranding

A defining moment in the company's history occurred in 2021, marking a significant shift in its commercial strategy. To strengthen its market presence and simplify its identity for international travelers, the decision was made to merge the operations of Evelop Airlines and Orbest under a single, unified brand: Iberojet. This consolidation was part of a broader integration within Ávoris Corporación Empresarial, allowing the carrier to operate more efficiently and present a cohesive image as the leading airline for Spanish and Portuguese holidaymakers.

Fleet Modernization and Evolution

From its inception, the airline focused on operating a fleet capable of transoceanic performance. While the early years relied heavily on the versatile Airbus A330, a major leap forward in fleet evolution came with the introduction of the Airbus A350-900. The arrival of these state-of-the-art aircraft signaled a commitment to sustainability and passenger experience, offering significantly reduced fuel consumption, lower noise levels, and a quieter, more spacious cabin environment. Today, the fleet is a modern mix of A350s and A330s, specifically configured to maximize comfort on long-haul leisure routes.

Strategic Route Expansion

While the airline initially focused on traditional holiday strongholds, it has since pursued an adventurous route expansion strategy. Beyond the staple connections from Madrid to the white sands of Punta Cana and the resorts of Cancun, Iberojet has pioneered direct links to less conventional destinations. The carrier made headlines by launching exclusive direct flights to Tegucigalpa (Palmerola International Airport), opening up Honduras to European tourism in an unprecedented way. Furthermore, the network has grown to include seasonal operations to Southeast Asia, connecting Spain with Bangkok, and unique routes to the cultural heart of Mexico in Querétaro.

Modern Developments

In recent years, Iberojet has transitioned from being purely a charter operator for package holidays to selling scheduled flights directly to independent travelers. This shift has been supported by digital innovations, including a user-friendly booking platform and the ability to customize travel with "à la carte" services. With operational bases in Madrid and Barcelona, the airline continues to innovate in the leisure sector, focusing on opening new markets in Central America and adapting its services to meet the demands of the modern tourist.