Severstal

Severstal Aviation Enterprise stands as a prominent regional carrier, serving as a vital link across the vast landscapes of North-West Russia and beyond. Headquartered in the industrial hub of Cherepovets, the airline has evolved into a reliable commercial operator, connecting major metropolitan areas with unique northern destinations. With a strong commitment to punctuality and passenger comfort, Severstal provides essential connectivity for business professionals and travelers eager to explore the rich cultural and natural heritage of the region.

One of the key advantages of flying with this airline is its specialized network, which offers convenient direct flights that facilitate travel across the country. Passengers can enjoy seamless connections to major hubs like Moscow and Saint Petersburg, ensuring easy access to the nation's largest cities. The carrier operates scheduled domestic and international passenger services, as well as charter flights, focusing on efficient transport within Russia and to select neighboring regions.

Beyond standard business routes, the airline opens the door to some of the most intriguing travel spots. Travelers can book flights to the historic city of Veliky Ustyug, famous as the home of Father Frost, or explore the scenic beauty of Karelia through Petrozavodsk. The network also includes flights to the Arctic port of Murmansk, the western city of Kaliningrad, and cities such as Arkhangelsk and Ukhta. International connections are maintained with neighbors such as Minsk, while other domestic routes extend to Kaluga, Yekaterinburg, and the resort city of Sochi.

Severstal Aviation Enterprise is a Russian regional carrier headquartered in Cherepovets. Currently, the airline does not maintain a permanent physical presence or dedicated customer service team in United Arab Emirates. Travelers located in this region are advised to use the international contact channels provided below for all inquiries regarding bookings, schedules, and baggage.

For the most up-to-date information, online check-in, and ticket management, please visit the official airline website. Note that the site is primarily operated in Russian, though some sections may be available in English.

• Official Website: severstal-avia.ru
• Customer Service (International): +7 931 521 77 01 (Available 09:00 – 21:00 Moscow Time)
• Ticket Booking & Inquiries: +7 931 521 77 01
• Email Support:
  • General Inquiries: avia@severstal-avia.com
  • Ticket Information: tickets@severstal-avia.com
  • Flight Rules & Baggage: sop@severstal-avia.com
• Mobile App: "Severstal Avia" (Available for Android via RuStore or direct APK download from the website; iOS users are recommended to use the mobile website version).

Social Media

You can follow the airline’s news and updates through their official social media channels (primarily in Russian):

• VK (VKontakte): Severstal Avia
• Telegram: Severstal Avia Official

Local Offices in United Arab Emirates

There are currently no local offices or airport desks for Severstal Aviation Enterprise in United Arab Emirates. All administrative and passenger support matters are handled through the headquarters in Russia.

Customer Support Availability

Please note that the customer support center operates based on Moscow Standard Time (UTC+3).

• Working Hours: Daily from 09:00 to 21:00.
• For urgent matters outside these hours, passengers are encouraged to use the feedback form on the official website or send an email.

Carry-On Baggage Allowance

Severstal strictly regulates cabin baggage to ensure safety and comfort for all passengers. The allowance depends on your class of service, but the standard rules are consistent for most travelers. Passengers are typically allowed one piece of carry-on luggage. The dimensions are restricted to ensure the item fits in the overhead bins or under the seat in front of you.

In addition to the main carry-on bag, you may bring personal items into the cabin free of charge. These commonly include a ladies' handbag, a briefcase, a backpack, an umbrella, a laptop, or a camera. Parents traveling with infants may also bring a baby food carry-cot or a stroller, provided they can be safely stowed.

Checked Baggage Limits

Your checked baggage allowance varies significantly depending on the fare family you have purchased. It is crucial to check your ticket details before packing.

• Economy Light (Promo): These fares usually include no free checked baggage allowance. Passengers must pay extra to check a bag.
• Economy Standard: Typically includes 1 piece of checked luggage with a standard weight limit (often around 20 kg to 23 kg depending on the route).
• Business Class: Offers a more generous allowance, generally permitting 2 pieces with a higher weight limit.

The maximum size for any single piece of checked baggage is regulated. If your bag exceeds the size or weight limit specified on your ticket, it will be considered oversized or heavy luggage and will incur additional fees.

Excess Baggage Fees

If you need to transport more than your free allowance, you can purchase additional baggage capacity. Fees are generally lower if paid in advance through the website rather than at the airport.

• Additional Piece: Purchasing an extra bag incurs a specific fee based on your destination.
• Overweight Baggage: Bags exceeding the standard weight allowance incur a fixed fee, while significantly heavier items are charged a higher rate.

Items exceeding the maximum allowable weight for checked luggage are generally not accepted and must be transported as air cargo.

Sports Equipment and Special Items

Severstal is popular with winter sports enthusiasts visiting destinations like Cherepovets or the northern slopes near Murmansk. During the winter season (typically October to April), the airline often runs a promotion allowing the free carriage of one set of ski or snowboard equipment (skis/board + poles + boots) or hockey gear, provided it falls within the specified weight limits. This is in addition to your standard baggage allowance on eligible fares.

Musical Instruments: Small instruments can be carried on board if they fit within the carry-on dimensions. Larger instruments (like cellos) may require purchasing an extra seat or must be checked as fragile baggage in a hard case.

Restricted and Prohibited Items

To ensure flight safety, the following items are strictly prohibited in both carry-on and checked baggage:

• Explosives, fireworks, and flares.
• Flammable liquids and solids (fuels, paints, lighter fluid).
• Compressed gases (aerosols, camping gas cylinders).
• Corrosive substances (acids, alkalis, wet-cell batteries).

Power banks and spare lithium batteries must always be packed in your carry-on luggage and are forbidden in checked bags. Liquids, gels, and aerosols in carry-on bags must be in containers of 100 ml or less, placed in a transparent, resealable plastic bag.

Tips for Efficient Packing

Whether you are flying to a business meeting in Moscow or a cultural trip to Saint Petersburg, smart packing can save you time and money.

• Weigh at Home: Use a handheld luggage scale to ensure your bag is under the limit specified on your ticket to avoid airport stress.
• Soft-Shell Bags: These are often lighter than hard-shell suitcases, giving you more weight allowance for your belongings.
• Label Your Bags: Always attach a tag with your name, phone number, and email address. It helps reunite you with your luggage if it gets misplaced.
• Keep Valuables Close: Never pack documents, cash, jewelry, or critical medication in your checked luggage. Keep them in your personal item.

Pet Travel Rules

Severstal Aviation Enterprise understands that pets are part of the family and offers options for transporting domestic animals on its flights. Whether you are traveling to Cherepovets or visiting Saint Petersburg, the airline strives to make the journey safe for your four-legged companions. To ensure a smooth experience, passengers must notify the airline at least 48 hours in advance and comply with all veterinary and safety regulations.

Transport Options

Small pets such as cats, dogs, and household birds are permitted in the cabin if they meet strict size and weight limitations. This option is ideal for smaller animals that can fit comfortably under the seat.

• Carrier dimensions: The sum of the three dimensions (length + width + height) must not exceed 115 cm. Soft-sided carriers are highly recommended as they fit more easily under aircraft seats.
• Maximum pet weight: The combined weight of the animal and the container must not exceed 8 kg.
• Allowed pet types: Domestic cats, dogs, and birds.
• Limit per passenger: One carrier per passenger. Up to two small animals of the same species may travel in one carrier if the total weight limit is respected.

Animals that are too large for the cabin must travel in the aircraft's baggage hold. This compartment is pressurized and suitable for transporting larger pets.

• Container requirements: Animals must travel in a rigid, impact-resistant hard-shell container (crate). The bottom must be waterproof and lined with absorbent material.
• Size and Weight limits: Animals exceeding 8 kg or the cabin dimension limits must be checked in. The container must be large enough for the pet to stand, turn around, and lie down naturally.
• Temperature restrictions: Travel may be restricted during extreme weather conditions (very hot or very cold) to ensure the animal's safety.
• Required documentation: The container must be marked with "Live Animal" stickers and the owner's contact information.

For very large dogs or commercial shipments, transport as air cargo is necessary.

• When this option is required: If the animal and crate combined exceed standard baggage weight limits (typically over 50 kg, though this varies by aircraft) or if the animal is traveling unaccompanied.
• Special requirements: These shipments are processed through the cargo terminal.
• Booking procedure: Arrangements must be made through the cargo sales department well in advance of the travel date.

Required Documentation

Passengers must present valid documents at the check-in desk. Requirements may vary based on the destination, especially for international flights.

• Veterinary Passport: A standard document identifying the pet and its owner.
• Health Certificate: A veterinary certificate (Form No. 1 for domestic flights within Russia) issued no earlier than 5 days before departure.
• Vaccinations: Proof of a valid rabies vaccination administered between 21 days and 12 months prior to travel.
• International Certificates: For international routes (e.g., to Minsk), ensure you meet the specific entry requirements of the destination country.

Service Costs

Pet transportation is a paid service and is not included in the standard free baggage allowance. Fees must usually be paid at the airport.

• In-cabin fee: Approximately 2,500 RUB (prices are subject to change).
• Cargo hold fee: Prices vary based on the weight of the animal and the route; expect a higher fee than cabin transport.
• Service Animals: Certified guide dogs usually travel free of charge provided they are muzzled, leashed, and have proper documentation.

Preparation Tips

Proper preparation can significantly reduce stress for both you and your pet.

• Carrier requirements: Ensure the carrier is well-ventilated, secure, and familiar to your pet.
• Feeding: Feed your pet a light meal 2-4 hours before the flight. Avoid feeding right before departure to prevent nausea.
• Stress reduction: Place a familiar blanket or toy inside the crate. Consult your vet before giving any sedatives, as they are generally not recommended for air travel.

Restrictions

For the safety of all passengers and animals, certain restrictions apply.

• Prohibited breeds: Aggressive dog breeds may be restricted. Brachycephalic (snub-nosed) dogs and cats may require special approval or release forms due to respiratory risks.
• Prohibited animals: Wild animals, reptiles, and rodents are often not accepted as baggage.
• Exceptions: Service animals are exempt from weight and container restrictions but must remain at the passenger's feet.

Important: Rules and fees are subject to change without notice. We strongly recommend contacting Severstal Aviation Enterprise directly or checking their official website immediately after booking your ticket to confirm availability and current requirements.

Loyalty Program Status

Please be advised that the loyalty program for Severstal Aviation Enterprise is currently suspended. As of April 2025, the accumulation of new points and the redemption of previously earned bonuses for award tickets or service upgrades are unavailable. New member registrations have also been paused until further notice. Frequent flyers are encouraged to monitor the official website for any future announcements regarding the resumption or restructuring of the program.

How to Find the Best Value

Although the loyalty scheme is inactive, there are several effective strategies to secure the best fares and enhance your travel experience with Severstal Aviation Enterprise. By utilizing digital tools and understanding the fare structure, passengers can still unlock significant value on flights to popular destinations like Moscow and Saint Petersburg.

• Subscribe to the Newsletter: One of the most reliable ways to save is by subscribing to the airline’s official newsletter. Subscribers are often the first to receive exclusive promo codes and notifications about seasonal sales, ensuring you never miss a price drop.
• Check "Special Offers": The official website features a dedicated "Special Offers" section. Regularly monitoring this page can help you find discounted tickets for specific routes, such as flights to Sochi or Kaliningrad.
• Follow Social Media: Flash sales and short-term promotions are frequently announced on the carrier's social media channels, providing opportunities for spontaneous savings.

Understanding Fare Flexibility: Beyond finding the lowest price, choosing the right fare class is crucial for maximizing value. While Economy Light offers the most competitive price point for those with fixed travel plans, it typically comes with restrictive conditions regarding refunds and changes. Travelers who require more peace of mind should consider Economy Standard or higher tiers, which generally offer greater flexibility, such as refundable tickets and complimentary seat selection, allowing you to adapt if your schedule changes.

Service Classes and Onboard Experience

Severstal Aviation Enterprise operates a fleet of modern regional aircraft, primarily consisting of the Sukhoi Superjet 100 (SSJ-100) and the Bombardier CRJ-200. These aircraft are designed for efficiency on short-to-medium haul routes, connecting hubs like Cherepovets with key destinations across the country. While the cabins are compact compared to long-haul wide-body jets, the airline prioritizes a comfortable and functional environment for all passengers.

Available Service Classes

The airline typically offers two main classes of service, though availability depends on the specific aircraft type and route.

• Economy Class: The standard option for most travelers. It provides a practical and cost-effective way to fly. Passengers in Economy enjoy essential comforts suitable for flight durations that usually range from one to three hours.
• Business Class: Available primarily on flights operated by the SSJ-100 aircraft. This premium cabin offers enhanced privacy, increased legroom, and a more personalized service. Business Class passengers also benefit from priority check-in and boarding, as well as an increased baggage allowance.
• First Class: Severstal Aviation Enterprise operates as a regional carrier and does not currently offer a First Class cabin on its flights.

Seat Configurations and Comfort

The seating layout varies by aircraft type, offering different experiences depending on your specific flight.

• Bombardier CRJ-200: This aircraft features a 2-2 configuration. A distinct advantage of this layout is that there are no middle seats; every passenger sits either by the window or the aisle. The leather seats are designed for short regional hops.
• Sukhoi Superjet 100 (SSJ-100): In Economy, the layout is typically 2-3. This modern cabin is known for having slightly wider seats and taller ceilings compared to other regional jets. In the Business section (where available), the configuration is adjusted to provide more personal space, often with a 2-2 arrangement.

In-Flight Dining

Meal services are tailored to the duration of the flight and the class of service.

• Economy Class: On shorter routes, such as the flight between Moscow and Petrozavodsk, passengers are typically served complimentary soft drinks, water, and light snacks. On longer flights, a more substantial snack or sandwich may be provided.
• Business Class: Passengers receive a premium meal service, which includes a selection of hot dishes, appetizers, and beverages. The menu is updated regularly to ensure variety for frequent flyers.

Entertainment and Connectivity

As a regional carrier, Severstal does not install seat-back entertainment screens or Wi-Fi systems on its aircraft. Passengers are encouraged to bring their own devices, such as tablets or smartphones, loaded with movies or music to enjoy during the flight. A complimentary in-flight magazine is usually available in the seat pocket, featuring travel articles about destinations like Sochi and Murmansk, as well as airline news.

Special Services

The airline is committed to making air travel accessible and convenient for everyone.

• Traveling with Children: Unaccompanied minor services are available for children aged 5 to 12 years who are traveling without a guardian. This service must be booked in advance. Families can also request assistance with boarding.
• Passengers with Reduced Mobility: Special assistance is available for passengers requiring wheelchairs or help navigating the airport and aircraft steps. It is mandatory to request this service at least 48 hours before departure to ensure the ground crew at airports like Saint Petersburg or Yekaterinburg are prepared to assist you.

Popular Destinations

Severstal Aviation Enterprise operates a focused route network centered around its primary hub in the Vologda Region. The airline serves as a vital connector for North-West Russia, linking industrial centers with major metropolitan areas and popular holiday resorts. Its schedule is designed to provide convenient options for both business commuters and leisure travelers, ensuring reliable access to key destinations across the country and neighboring regions.

Planning a trip with Severstal requires a bit of strategy to ensure the smoothest experience. As an airline with a strong regional focus and a primary hub in Cherepovets, understanding their specific booking patterns can help you secure the best value. Generally, the best time to book is at least 3 to 4 weeks before your intended departure date. Fares tend to increase significantly as the flight date approaches, particularly for business-heavy routes connecting regional centers.

To find the most attractive deals and promotions, it is recommended to monitor the airline's official channels regularly. Severstal occasionally offers special rates during low seasons or for early bookings on popular routes to major cities like Moscow and Saint Petersburg. Signing up for their newsletter or following their social media updates can alert you to flash sales that might not be immediately visible on third-party aggregators.

Utilizing online check-in is highly advised to save time at the airport. This service typically opens 24 hours before the scheduled departure. While digital boarding passes are convenient, it is often a good travel tip to carry a printed copy as well, as some smaller regional airports may require a physical document for security stamping. Using the official mobile app allows you to manage your booking, check in on the go, and keep track of any schedule changes in real-time.

Regarding seat selection, keep in mind that Severstal often operates regional jets like the CRJ-200 or SSJ-100. These aircraft are compact, so if you prefer extra legroom, it is worth paying a little extra for front-row seats or exit rows during the booking process. Additionally, overhead bin space on these smaller aircraft can be limited; choosing a seat closer to the front can sometimes make boarding and disembarking with carry-on luggage easier.

Finally, considering comprehensive travel insurance is a smart addition to your booking. Since weather conditions in northern destinations like Murmansk or Petrozavodsk can sometimes lead to schedule adjustments, having insurance that covers delays and cancellations provides peace of mind. Ensure your policy covers domestic travel specifics to fully protect your journey.

The history of Severstal Aviation Enterprise is deeply intertwined with the industrial development of North-West Russia. Originally established as a corporate flight department for the Cherepovets Metallurgical Plant, one of the world's largest steel producers, its initial mission was strictly functional. The aviation unit was tasked with transporting top management and delivering urgent technical cargo between the company's industrial base in Cherepovets and major administrative centers.

As the need for reliable public transport in the Vologda Region grew, the organization underwent a significant transformation. In 2002, the flight division was reorganized into an independent commercial entity, marking its transition from a private corporate carrier to a public airline. During this period, the company also took on the unique responsibility of managing and upgrading its home airport, investing in runway reconstruction and modern navigation equipment to meet international safety standards.

The ensuing years were defined by a comprehensive fleet modernization program. Moving away from Soviet-era aircraft like the Yak-40, the airline introduced modern regional jets, including the Bombardier CRJ-200 and later the Sukhoi Superjet 100. These upgrades significantly improved passenger comfort and allowed the carrier to increase the frequency of its connections to key hubs like Moscow and Saint Petersburg.

Today, the airline has evolved into a robust regional carrier with a diverse route network. It now serves not only business travelers but also tourists heading to holiday destinations such as Sochi and international cities like Minsk. Through steady growth and a commitment to service, Severstal has successfully transformed from a factory support unit into a vital aviation bridge connecting the Russian North with the wider world.