Smartavia

Smartavia (formerly known as Nordavia) is a dynamic Russian airline that has redefined affordable travel with its "smart low-cost" philosophy. With a history dating back to the dedicated aviators of the Russian North in 1929, the carrier underwent a major transformation and rebranding in 2019 to meet the needs of modern passengers. Today, it combines a rich aviation heritage with contemporary service standards, offering travelers efficient and budget-friendly connections across the vast expanses of the country. Whether you are visiting for business or exploring the cultural depths of Saint Petersburg, Smartavia provides a reliable bridge between Russia's major hubs and its unique regional destinations.

Smartavia positions itself as a forward-thinking carrier that values both your time and your budget. The airline's mission focuses on making air travel accessible and comfortable through the use of modern technology and flexible fare structures.

• Modern Fleet: The airline operates a renewed fleet primarily consisting of Boeing 737-800 Next Generation and Airbus A320neo aircraft. These jets are selected for their reliability, fuel efficiency, and passenger comfort, ensuring a smooth journey across domestic routes.
• Extensive Network: From its key hub in Saint Petersburg, Smartavia offers vital links to the Russian regions. Travelers can easily reach the Arctic gateway of Murmansk, the historic exclave of Kaliningrad, or the vibrant industrial center of Yekaterinburg. The network also includes frequent flights to Samara, Kazan, and Ufa, making it an excellent choice for tourists wishing to explore beyond the capital.
• Commitment to Safety and Quality: Safety is the airline's top priority. Smartavia is a long-standing holder of the IOSA (IATA Operational Safety Audit) certificate, confirming its adherence to strict international safety management standards. The carrier has been recognized with multiple "Wings of Russia" awards, highlighting its success in developing regional transport and maintaining high service quality.
• Smart Service: Passengers appreciate the airline's "Smart" approach, which allows travelers to customize their experience. With competitive fares and a focus on punctuality, Smartavia serves as a convenient option for reaching destinations like Nizhny Novgorod, Chelyabinsk, and Novosibirsk from Moscow and other major cities.

As Smartavia is a Russian airline primarily focused on domestic and regional routes, it does not currently operate a local branch or dedicated customer support line in the United Arab Emirates. Travelers in the UAE planning their trips or requiring assistance should rely on the airline's international digital channels and support center. The most efficient way to manage bookings, check flight status, or contact support is through the official website or mobile application, which offer English language options.

Official Website

For the most up-to-date information, ticket purchases, and online services, visit the official site:
www.flysmartavia.com

Contact Information

• Customer Service (International): +7 495 970 00 55 (Standard international call rates apply; available for general inquiries and support)
• Ticket Booking: Bookings can be made directly via the official website or the mobile app.
• Email Support: feedback@flysmartavia.com
• Mobile App: "Smartavia" – Available for download on the App Store and Google Play. This is the recommended tool for managing flights remotely.

Social Media

The airline is active on several platforms, primarily catering to its Russian-speaking audience. However, announcements and support queries are often handled via their official messenger channel, which is accessible globally:

• Telegram: @Flysmartavia (Official channel and bot support)

Local Offices in the United Arab Emirates

Currently, Smartavia does not maintain a physical office or airport desk in the United Arab Emirates.

• Dubai / Abu Dhabi: No local representation. Please use the international contact details listed above.

Emergency & 24/7 Support

For urgent matters, the airline's contact center in Moscow operates 24/7. Travelers calling from the UAE should use the international number +7 495 970 00 55. Please note that while the line is operational around the clock, English-speaking assistance may be subject to availability depending on the time of the call.

Baggage Policy Overview

Smartavia operates on a flexible "smart low-cost" model, meaning your baggage allowance is directly tied to the fare family you choose. Whether you are traveling light for a weekend in Moscow or bringing heavy gear for a long stay, understanding these rules in advance will save you time and money at the airport.

Carry-On Baggage (Hand Luggage)

All Smartavia tickets, regardless of the fare, include a free allowance for hand luggage. However, the airline strictly enforces size limits using calibrators at check-in desks and boarding gates.

• Standard Allowance: 1 piece per passenger.
• Maximum Weight: 10 kg.
• Strict Dimensions: 40 x 30 x 20 cm. The bag must fit freely into the calibrator with the lid closed.
• Additional Items: In addition to your main bag, you may carry a ladies' handbag, briefcase, or a small backpack (max 30 x 25 x 7 cm and up to 3 kg), as well as essential items like outerwear, a suit in a holdall, or a baby carrycot.

If your carry-on exceeds these dimensions, you may purchase the "Hand Luggage Plus" service (subject to availability), which allows for a larger bag up to 55 x 40 x 20 cm (still max 10 kg).

Checked Baggage Allowances

Your checked baggage limit depends on the specific tariff purchased. The sum of the three dimensions (length + width + height) for any checked bag must not exceed 203 cm.

• Smart Light: No checked baggage included. This fare is designed for those traveling with hand luggage only.
• Smart: Includes 1 piece of checked baggage up to 10 kg.
• Smart Pro: Includes 1 piece of checked baggage up to 23 kg.

If you need more space, you can purchase additional baggage allowance online or at the airport. Note that paying for baggage via the official website or mobile app is significantly cheaper than paying at the counter.

Excess Baggage and Fees

Any baggage that exceeds the weight or size limits of your fare class is subject to excess baggage fees.

• Overweight Bags: If your bag weighs more than your allowance (e.g., over 10 kg on a Smart fare), you will be charged a fixed rate to upgrade it to the next weight category (up to 23 kg or up to 32 kg).
• Oversized Bags: Items larger than 203 cm in total dimensions incur a separate fee.
• Maximum Weight: A single piece of luggage cannot weigh more than 32 kg due to health and safety regulations for baggage handlers.

Sports Equipment and Special Items

Smartavia allows the transport of sports equipment, often counting it towards your baggage allowance if the fare permits.

• Skiing and Snowboarding: One set of equipment (skis/snowboard + poles + boots) generally counts as one piece of checked baggage. If your fare (like Smart Light) does not include baggage, you will need to pay a special sports equipment fee.
• Hockey Equipment: A standard set (bag with equipment + bag with sticks/skates) is treated as one piece of luggage.
• Bicycles: Accepted as checked baggage if properly packed (pedals removed, handlebars fixed sideways). They count towards your weight allowance; otherwise, standard excess fees apply.
• Musical Instruments: Small instruments can be carried in the cabin if they fit within the hand luggage dimensions (40 x 30 x 20 cm). Larger instruments must be checked or may require purchasing an extra seat in the cabin if they are fragile and valuable.

Restricted and Prohibited Items

To ensure safety on board, certain items are restricted or strictly prohibited.

• Lithium Batteries: Loose lithium batteries and power banks must be packed in your carry-on luggage. They are strictly prohibited in checked bags.
• Liquids in Carry-On: Liquids, gels, and aerosols must be in containers of 100 ml or less, packed in a single transparent, re-sealable plastic bag with a total volume of no more than 1 liter.
• Prohibited Everywhere: Explosives, compressed gases, flammable liquids, oxidizers, and other hazardous materials are not allowed in either carry-on or checked luggage.

Tips for Efficient Packing

Travel smart with these tips to avoid unexpected costs at the airport:

• Use Soft Bags: Soft backpacks or duffel bags are easier to fit into the strict 40 x 30 x 20 cm calibrator than rigid suitcases.
• Weigh at Home: Check your bag's weight before leaving for the airport. The 10 kg limit for the "Smart" fare is strictly enforced.
• Buy Online: If you know you will have extra luggage, purchase the allowance on the website before your flight. Airport fees are considerably higher.
• Measure Wheels and Handles: When measuring your bag, include wheels, pockets, and handles. If they stick out, the bag might not fit the calibrator.

Traveling with Pets on Smartavia

Smartavia welcomes passengers traveling with their furry companions, offering one of the more generous cabin weight allowances in the industry. Whether you are flying domestically across Russia or connecting through hubs like Saint Petersburg, the airline ensures that cats, dogs, and service animals can travel safely. Policies are strictly enforced to ensure the comfort of all passengers, so advance preparation is key.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the cabin if they are comfortable in a carrier that fits under the seat in front of you.

• Carrier Dimensions: The sum of three dimensions (length + width + height) must not exceed 115 cm. The carrier should be compact enough to fit under the seat.
• Maximum Weight: Up to 12 kg (combined weight of the animal and the carrier).
• Allowed Pet Types: Cats and dogs.
• Conditions: The pet must remain inside the closed carrier for the entire duration of the flight.
• Limit: Typically one carrier per passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight limit must travel in the aircraft's baggage compartment.

• Container Requirements: Rigid container (hard plastic or wood) with a secure metal door, waterproof bottom, and absorbent mat. Soft bags are not permitted.
• Weight and Size Limits: Animals weighing more than 12 kg and up to 50 kg (including crate). The crate size must not exceed 203 cm in the sum of three dimensions.
• Temperature Restrictions: On flights operated by Airbus A320neo aircraft, the cargo hold is not heated (temperatures can drop to 0–5°C). Transporting live animals in the hold on these aircraft is often restricted to the summer season only.
• Required Documentation: You must sign a liability waiver (Release of Liability) at the airport.

As Cargo (For Large Animals)

This option is for specialized cases where standard baggage transport is not possible.

• When Required: If the animal and crate weigh more than 50 kg or the crate exceeds 203 cm in total dimensions.
• Special Requirements: Requires processing through the cargo terminal rather than the passenger check-in desk.
• Booking Procedure: Must be arranged in advance through the airline's cargo sales agents.

Required Documentation

To ensure a smooth journey, have the following documents ready for inspection:

• Veterinary Passport: Must include records of the animal's health and ownership.
• Vaccinations: A valid rabies vaccination administered no later than 20 days (if not vaccinated annually) and no earlier than 12 months before travel.
• Health Certificate: For domestic travel within Russia, a veterinary stamp or Form No. 1 is usually required.
• International Certificates: For international flights, relevant export/import permits and international veterinary certificates are mandatory.

Service Costs

Fees for pet travel are not included in the free baggage allowance and vary based on the method of transport and route.

• In-Cabin Fee: Starts from approximately 3,400 RUB (pricing is dynamic and depends on the route).
• Cargo Hold Fee: Starts from approximately 3,400 RUB for animals up to 23 kg; prices increase for heavier weight categories (up to 32 kg and up to 50 kg).
• Note: Guide dogs accompanying passengers with disabilities usually fly free of charge (subject to verification).

Preparation Tips

• Carrier Check: Ensure your cabin carrier is well-ventilated and has a waterproof bottom. For the hold, the animal must be able to stand, turn around, and lie down naturally.
• Feeding: Feed your pet about 4 hours before the flight to prevent motion sickness; do not feed them right before takeoff.
• Hydration: Offer small amounts of water before the flight, but remove water bowls inside the crate to prevent spills.
• Stress Reduction: Familiarize your pet with their carrier weeks before the trip. Put a familiar blanket or toy inside to keep them calm.

Restrictions

Smartavia has specific restrictions to protect animal welfare and flight safety.

• Prohibited Breeds in Hold: Brachycephalic (flat-faced) dogs (e.g., Pugs, Bulldogs, Boxers, Pekingese) are not accepted in the cargo hold due to respiratory risks. They can only fly in the cabin if they meet the weight limit (under 12 kg).
• Prohibited Animals: Rodents, reptiles, arthropods (insects/spiders), fish, and wild animals are generally not allowed.
• Exceptions: Service animals are exempt from weight limits but require specific documentation and prior notification.

Recommendation: Always contact Smartavia support or visit their official website at least 48 hours before your flight to confirm current rates, aircraft type (for temperature control), and to book a slot for your pet, as space on board is limited.

Smartavia Loyalty & Privileges

Smartavia offers a unique approach to passenger rewards by separating its loyalty benefits into two distinct products: the classic Smartavia Miles program and the Smart Up paid subscription. This dual structure allows travelers to choose how they want to save—whether by accumulating points over time or by securing guaranteed discounts immediately through a subscription.

Program Structure

Unlike traditional airline programs with complicated status ladders, Smartavia simplifies the experience into two clear options:

• Smartavia Miles: A free-to-join loyalty program that allows every passenger to earn miles for flights and additional services. It is designed for those who want to accumulate currency for future trips.
• Smart Up Subscription: A paid annual service that acts as an "elite status" booster. By purchasing this subscription, members gain instant access to exclusive benefits without needing to fly a certain number of miles first.

Smart Up Subscription Benefits

For frequent travelers or those planning a family vacation, the Smart Up subscription offers immediate value. It is a paid membership that provides guaranteed savings on every booking.

• Guaranteed Discounts: Subscribers receive special lower prices on flight tickets and baggage fees for themselves and fellow travelers on the same booking.
• Early Access to Sales: Members get priority access to seasonal sales and promotions before they are opened to the general public.
• Priority Support: Access to a dedicated VIP support line for faster resolution of inquiries.
• Exclusive Offers: Special partner promotions and closed sales events available only to subscribers.

Earning Smartavia Miles

Members of the free loyalty program earn miles on every journey, which can be saved and used later.

• Flight Accumulation: Earn a guaranteed minimum of 500 miles for every flight segment, regardless of the ticket price. Higher fare classes earn even more.
• Ancillary Services: Miles are awarded not just for the seat, but also for paid extras such as baggage, seat selection, and in-flight meals.
• Partner Network: Accumulate points by booking hotels, insurance, or other services through the airline's partner network.

Redeeming Miles

The "earn and burn" philosophy makes it easy to use your balance.

• Award Tickets: Use miles to pay for flights to any destination in the network, such as Saint Petersburg, Murmansk, or Samara.
• Full Payment: Miles can cover the entire cost of the ticket (excluding taxes and fees) or be combined with cash payments in some cases.
• Additional Services: You can spend miles to purchase extra baggage allowance or upgrade to "Space+" seats with extra legroom.
• Transferability: The program allows members to transfer miles to friends or family, making it easier to pool resources for a trip.

How to Join

• Register Online: Joining the Smartavia Miles program is free and takes just a few minutes on the official website.
• Subscribe to Smart Up: The Smart Up subscription can be purchased directly through your personal account on the website or mobile app, activating your discounts immediately.

Alliance & Partnerships

Smartavia operates as an independent carrier and is not a member of global airline alliances like Star Alliance or SkyTeam. However, it maintains interline agreements with select Russian domestic carriers to facilitate smoother connections across the country.

Service Philosophy and Classes

As a "smart low-cost" carrier, Smartavia operates a streamlined single-class Economy cabin across its entire fleet. Instead of traditional Business or First Class sections, the airline empowers passengers to customize their travel experience based on their needs. This model allows travelers to pay only for the services they use, keeping base fares affordable. While every passenger enjoys the same high standard of safety and friendly service, the "class" of your experience is determined by the fare bundle you choose (Smart Light, Smart, or Smart Pro) and the additional services you select, such as extra legroom or priority boarding.

Seat Configuration and Comfort

Smartavia’s fleet, comprising modern Boeing 737-800 NG and Airbus A320neo aircraft, features a standard 3-3 seating configuration. The cabins are equipped with modern, ergonomic leather seats designed to maximize personal space. While the standard seat pitch is optimized for efficiency, passengers seeking extra comfort can purchase Space+ seats. Located in the front rows and emergency exit rows, these seats offer significantly more legroom, making them an excellent choice for longer flights, such as the journey from Saint Petersburg to Novosibirsk.

In-Flight Entertainment

There are no seatback screens on Smartavia flights, but that does not mean you will be bored. The airline offers a modern IFE (In-Flight Entertainment) system called "Smartavia WOW". This service allows passengers to stream content directly to their own smartphones, tablets, or laptops via an onboard Wi-Fi network.

• Content: The system features a selection of movies, TV shows, cartoons for children, and interesting articles.
• Access: To use the service, it is recommended to download the Smartavia app before the flight or connect via a browser once airborne.
• Cost: Basic access is often free, while premium movie content may require a small fee or a specific subscription status.

Meals and Beverages

To keep ticket prices low, complimentary full meals are not provided on standard flights. However, the airline offers a robust "Smart Kitchen" service.

• Buy-on-Board: During the flight, cabin crew offer a paid menu featuring fresh sandwiches, snacks, confectionery, hot tea, and freshly brewed coffee. Payment is typically accepted via bank card.
• Pre-Order Meals: For a more substantial dining experience, passengers can pre-order hot meals up to 24 hours before departure via the official website. The menu includes options ranging from hearty chicken dishes to vegetarian selections and children's combos.
• Water: Complimentary drinking water is available upon request throughout the flight.

Services for Children

Smartavia strives to make family travel as stress-free as possible.

• Infants (Under 2 years): Travel on an adult's lap for free (on domestic flights) or for a minimal fee on international routes. A separate seat can be booked if desired.
• Children (2–12 years): Receive a discount on the standard fare.
• Unaccompanied Minors: The airline offers a supervised travel service for children aged 5 to 12 traveling alone. Airline staff accompany the child from check-in through to the handover to the designated guardian at the destination airport, such as Moscow or Samara. This service must be booked and paid for in advance.

Passengers with Reduced Mobility

Smartavia is committed to accessible travel for all. Passengers requiring special assistance should notify the airline at least 48 hours before departure to ensure the necessary support is available.

• Airport Assistance: Staff will assist with check-in, boarding, and disembarking.
• On Board: Cabin crew can help with stowing hand luggage and moving to the lavatory using an onboard wheelchair (available on select aircraft).
• Wheelchairs: Personal wheelchairs are transported free of charge in the baggage hold.

Shopping on Board

On many flights, passengers can browse an in-flight catalog offering travel essentials, souvenirs, and Smartavia-branded merchandise. This service is perfect for picking up a last-minute gift or an amenity you might have forgotten to pack.

Destinations and Route Network

Smartavia operates a comprehensive flight schedule primarily focused on connecting domestic regions within Russia. The airline utilizes its main hub in Saint Petersburg (LED) to offer frequent and reliable service to major administrative centers and industrial cities, ensuring efficient travel across the country.

Planning a trip with Smartavia (5N) is a great way to explore the vast landscapes of the region. As an airline headquartered in Saint Petersburg, it offers extensive connections across the country. To secure the most affordable fares, it is highly recommended to book your tickets well in advance. Generally, purchasing flights 2 to 3 months before your intended travel date yields the best prices. Keep an eye out for seasonal sales and special promotions, which are frequently announced on the airline's official website and social media channels.

For savvy travelers looking to maximize value, signing up for the airline's newsletter can provide early access to "Smart" fares. This is particularly useful for popular routes, such as flights between the northern capital and major cities like Moscow or Kaliningrad. Being flexible with your travel dates can also help you find significant discounts, especially if you can fly mid-week rather than on weekends.

The Smartavia mobile app is an essential tool for a smooth journey. It allows you to search for flights, manage your booking, and store your boarding pass digitally. Whether you are heading to the historic streets of Kazan or the industrial hub of Yekaterinburg, the app provides real-time updates on your flight status and gate information. It also simplifies the process of adding extra services, such as additional baggage or in-flight meals, after your initial booking.

To save time at the airport, take advantage of the online check-in service. This feature typically opens 24 hours before departure and allows you to choose your preferred spot on the plane. If you prioritize comfort or wish to be among the first to disembark upon arrival in destinations like Samara or Murmansk, consider purchasing a seat selection upgrade. Options often include seats with extra legroom or those located at the front of the cabin.

Finally, always consider adding travel insurance during your booking process. While Smartavia is known for its efficient service on routes to cities like Arkhangelsk or Ufa, having insurance provides peace of mind against unforeseen circumstances. Additionally, pay close attention to the baggage allowance included in your specific fare class, as "Smart" fares often include only hand luggage, and purchasing checked baggage online in advance is usually cheaper than paying at the airport counter.

Origins and Early History

The history of Smartavia is deeply rooted in the development of aviation in the Russian North, tracing its origins back to 1929. It began as the Arkhangelsk United Aviation Squadron, established to connect the remote and often inaccessible regions of the Arctic with the rest of the country. For decades, the airline served as a lifeline for polar explorers, scientists, and residents of the Arkhangelsk region, operating robust Soviet-built aircraft capable of handling harsh weather conditions.

Following the dissolution of the Soviet Union, the enterprise was reorganized into AVL Arkhangelsk Airlines in 1991. This period marked the beginning of its commercial independence, focusing on scheduled passenger flights and charter operations. In 2004, a significant turning point occurred when the Russian flag carrier, Aeroflot, acquired a controlling stake in the company. Consequently, the airline was rebranded as Aeroflot-Nord, adopting the service standards and livery of its parent company while functioning as its regional arm in the northwest.

Transition to Nordavia

In 2009, the airline began a new chapter by rebranding as Nordavia – Regional Airlines. This move was part of a strategic shift to establish a distinct identity separate from Aeroflot. During this era, the carrier focused on strengthening its position as a key regional player, maintaining its headquarters in Arkhangelsk while expanding its operational footprint.

Ownership changed hands again in 2011 when Norilsk Nickel acquired the airline, and later in 2016, when it was purchased by the investment company Sky Invest. This acquisition paved the way for a strategic partnership with Red Wings Airlines, allowing both carriers to optimize their route networks and share resources, although they remained separate entities.

Fleet Evolution

The airline's fleet has undergone a dramatic transformation over the decades. In its early years, operations relied heavily on Soviet-era aircraft such as the Antonov An-24, Tupolev Tu-134, and Tu-154, which were legendary for their durability in northern climates. As part of its modernization efforts in the 2000s and 2010s, the carrier gradually retired these aging jets in favor of more efficient Western models.

The transition began with the introduction of the Boeing 737 Classic series, followed by the Boeing 737-800 Next Generation. These aircraft offered greater fuel efficiency and passenger comfort, enabling the airline to fly longer distances economically. Most recently, the fleet has been augmented with state-of-the-art Airbus A320neo aircraft. These modern jets feature quieter engines and advanced aerodynamics, aligning with the company's focus on environmental sustainability and operational cost reduction.

Rebranding to Smartavia and Modern Era

In 2019, the airline underwent its most significant transformation to date, officially rebranding as Smartavia. This change was not merely cosmetic; it signaled a complete shift in business philosophy towards a "smart low-cost" model. The new brand identity features a bright, modern livery and a focus on digital innovation, allowing passengers to customize their travel experience through flexible fares and unbundled services.

Alongside the rebrand, Smartavia shifted its primary operational focus to Saint Petersburg (Pulkovo Airport), establishing it as a major hub alongside its historical base in Arkhangelsk and its growing presence in Moscow. This strategic pivot facilitated a rapid expansion of the route network. Today, the airline connects these hubs with key regional centers such as Samara, Murmansk, and Kazan, as well as popular leisure destinations like Krasnodar (historically) and Kaliningrad.

Modern developments continue to focus on technological integration. Smartavia has introduced advanced in-flight entertainment systems that stream directly to passenger devices and has revamped its mobile app to streamline the booking and check-in process. By combining its rich historical heritage with contemporary low-cost practices, Smartavia has successfully positioned itself as a competitive and forward-looking airline in the regional market.