Caribbean Airlines

Caribbean Airlines stands as the vibrant flag carrier of Trinidad and Tobago, embodying the spirit and warmth of the islands in every journey. Since taking to the skies, it has become the premier bridge connecting the Caribbean archipelagos with North and South America. With its headquarters in Piarco and its main hub in Port of Spain, the airline is recognized by the IATA code BW and the ICAO code BWA. Distinguished by its hummingbird logo, the carrier is dedicated to making travel seamless and enjoyable, serving as a vital link for tourism and commerce across the region.

Founded in 2006 to replace the legacy carrier BWIA West Indies Airways, the airline commenced operations in January 2007. Its mission is to provide an authentic travel experience, defined by the genuine "Caribbean Warmth" of its crew and service. Over the years, it has established itself as a leader in the region, frequently earning the title of "Caribbean's Leading Airline" at the World Travel Awards. The company utilizes a modern fleet of approximately 19 aircraft, primarily composed of Boeing 737s for medium-range international routes and ATR 72 turboprops for shorter regional hops, allowing it to effectively serve over 20 destinations.

From its base in Trinidad, the carrier offers frequent connections to neighboring islands, including flights to Bridgetown, St. George's, and Castries. For international travelers, it serves as a key connector to major metropolitan areas, offering direct routes to New York City, Toronto, and Miami Beach. The network also supports vital links to South America and other Caribbean nations, facilitating travel to cities like Georgetown and Kingston.

Caribbean Airlines distinguishes itself with value-added services that often include complimentary checked baggage and in-flight meals or snacks, features that have become rare in the modern aviation industry. Whether flying to Fort Lauderdale or exploring the Grenadines via Kingstown, passengers can rely on the airline's commitment to safety and hospitality. This dedication ensures that it remains a preferred choice for travelers seeking to explore the diverse cultures and landscapes of the Caribbean.

Contact Information for Travelers in the United Arab Emirates

For travelers in the United Arab Emirates (AE) looking to connect with Caribbean Airlines, it is important to note that the airline primarily operates within the Caribbean, North America, and South America. As there are no direct flights or local ground operations in the UAE, customer support is handled through their international headquarters in Port of Spain. Passengers can easily manage bookings and inquiries via digital channels or international phone lines.

Since there is no dedicated regional website for the UAE, travelers should visit the global official site for the most accurate schedules and services.

General Contact Details

• Official Website: www.caribbean-airlines.com
• International Customer Service: +1 868 625 7200 (Headquarters/General Inquiries)
  Note: This is an international call from the UAE. Long-distance charges may apply.
• WhatsApp Support: +1 868 686 6655
  Recommended for messaging to avoid international voice call fees.
• Reservations & Ticketing: +1 800 920 4225 (Toll-free for North America, often accessible via VoIP apps)
• Mobile App: Caribbean Airlines (Available on the App Store and Google Play)

Social Media Channels

For the latest updates, travel alerts, and promotions, you can follow the airline on their official social media platforms:

• Facebook: facebook.com/caribbeanairlines
• Twitter/X: twitter.com/iflycaribbean
• Instagram: instagram.com/iflycaribbean
• YouTube: youtube.com/user/CaribbeanAirlines

Local Offices in the United Arab Emirates

• Local Offices: Currently, Caribbean Airlines does not maintain a physical office or walk-in customer service center in the United Arab Emirates.
• Airport Desks: There are no Caribbean Airlines check-in or service desks at airports in Dubai (DXB), Abu Dhabi (AUH), or Sharjah (SHJ). All services must be accessed online or via phone.

Support Availability

Customer support operates primarily on Atlantic Standard Time (AST). While the main reservations line is generally available daily, response times on social media or messaging apps may vary based on the time difference between the UAE and the Caribbean. For urgent matters, using the mobile app or the "Live Chat" feature on the official website is often the most efficient method.

Baggage Policy Overview

Planning your luggage is an essential part of any trip, and Caribbean Airlines offers a generous baggage policy designed to accommodate the needs of modern travelers. Whether you are heading to a business meeting in New York City or a beach vacation in St. John's, understanding the allowances for carry-on and checked items will ensure a smooth journey through the airport. The airline categorizes baggage based on your fare class and route, so it is always best to check your specific ticket details before packing.

Carry-on Baggage Allowances

Caribbean Airlines typically allows passengers to bring one piece of carry-on luggage and one personal item into the cabin free of charge. This policy applies to most Economy and Business Class fares.

• Standard Carry-on: The maximum weight is generally 10 kg (22 lbs). The dimensions should not exceed 114 cm (45 inches) when combining length, width, and height. This bag must fit securely in the overhead bin.
• Personal Item: You may also bring one smaller item such as a handbag, laptop case, or briefcase. This item must fit underneath the seat in front of you.

Checked Baggage Limits

Checked baggage allowances depend on the fare family purchased (e.g., Lite, Classic, Flex) and the travel class. Caribbean Airlines is known for its "first bag flies free" policy on many international routes, though exceptions exist for the lowest fare tiers.

• Economy Class: Passengers are usually entitled to one checked bag weighing up to 23 kg (50 lbs). Passengers on higher-tier Economy fares (like Flex) may be allowed a second bag of the same weight.
• Business Class: Travelers in Business Class enjoy an enhanced allowance, typically permitting three checked bags, each weighing up to 23 kg (50 lbs).
• Dimensions: The total linear dimensions (Length + Width + Height) for any checked bag should not exceed 157 cm (62 inches).

Excess Baggage Fees

If you need to transport more than your free allowance permits, excess baggage fees will apply. These charges are categorized by the number of extra pieces, overweight bags, and oversized items.

• Overweight Bags: Bags weighing between 23 kg (51 lbs) and 32 kg (70 lbs) incur an overweight fee. Bags heavier than 32 kg generally cannot be accepted as checked luggage and must be shipped as cargo.
• Oversized Bags: Luggage exceeding the standard linear dimensions will be subject to an oversized fee.

Special Items

Traveling with sports gear or musical instruments requires special attention. Caribbean Airlines accommodates various unique items, often counting them as part of your checked allowance or applying a fixed handling fee.

Sports Equipment: Items like surfboards, golf clubs, or bicycles can be transported. If the equipment fits within the standard weight and size limits, it may count towards your free baggage allowance. Larger or heavier items will attract a special handling fee. It is recommended to contact the airline in advance if you are flying with bulky gear to destinations like Bridgetown or Castries to ensure space is available.

Musical Instruments: Small instruments that fit in the overhead bin or under the seat can be carried as cabin baggage. Larger instruments must be checked in a hard-shell case to preventing damage, or an extra seat can be purchased for them if they are too fragile for the hold.

Restricted and Prohibited Items

To ensure safety on board, certain items are strictly prohibited in both carry-on and checked luggage. Always review the latest security regulations before you pack.

• Prohibited Everywhere: Explosives, flammable liquids, compressed gases, and disabling devices like pepper spray are forbidden.
• Carry-on Restrictions: Sharp objects (knives, scissors), tools, and liquids exceeding 100 ml (3.4 oz) per container are not allowed in the cabin.
• Lithium Batteries: Spare loose lithium batteries and electronic smoking devices must be packed in your carry-on baggage only; they are not permitted in checked luggage due to fire risks.

Tips for Efficient Packing

Maximizing your allowance while keeping your luggage manageable can save you time and money. Here are a few tips for your next flight:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your bags are under the 23 kg limit. This helps avoid repacking at the check-in counter.
• Layer Your Items: Place heavier items like shoes at the bottom of your suitcase near the wheels for better balance.
• Label Everything: Attach a sturdy ID tag with your current contact information to every bag. Placing a copy of your itinerary inside the bag is also a smart backup.
• Check Fare Rules: If you are flying on a "Lite" fare to destinations such as Georgetown or Montego Bay, verify if a checked bag is included or if it needs to be purchased as an add-on.

Pet Travel Guide

Caribbean Airlines understands that pets are cherished family members and strives to transport them safely to your destination. Whether you are relocating or taking a long holiday, the airline provides specialized services to accommodate cats and dogs. It is important to note that specific regulations apply to ensure the safety of all animals and passengers on board.

Transport Options

In Cabin Policy

Pets are not permitted to travel in the passenger cabin on Caribbean Airlines flights. The airline strictly prohibits live animals in the cabin, with the sole exception of certified Service Dogs trained to assist passengers with disabilities. Service animals travel free of charge but must be pre-registered with the airline's reservations department, and all necessary documentation must be verified prior to departure.

Checked Baggage (AVIH)

For most domestic cats and dogs, the standard method of travel is as checked baggage in the temperature-controlled hold of the aircraft. This option allows your pet to travel on the same flight as you.

• Weight Limit: The combined weight of the animal and its shipping crate must not exceed 32 kg (70 lbs).
• Crate Requirements: Pets must be housed in an IATA-compliant rigid plastic or fiberglass container. The crate must be secure, leak-proof, and have adequate ventilation on at least three sides. Soft-sided carriers are not accepted for hold travel.
• Check-in: You must present your pet at the check-in counter at least 3 hours before the scheduled departure time to allow for document verification and crate inspection.

Cargo Services

Animals that are too large for checked baggage or are traveling unaccompanied must be shipped via Caribbean Airlines Cargo. This service is also mandatory for flights to certain destinations with strict entry requirements.

• When Required: If the combined weight of the pet and crate exceeds 32 kg (70 lbs), the animal must travel as cargo.
• Specific Destinations: Flights to the United Kingdom or specific regional airports may require all live animals to arrive as manifest cargo rather than checked baggage.
• Booking: Arrangements must be made directly with the Cargo department well in advance of your travel date.

Required Documentation

Traveling internationally with animals involves strict paperwork to satisfy both airline policies and government regulations at the destination.

• Veterinary Health Certificate: A clean bill of health issued by a licensed veterinarian is mandatory. This is typically required within 3 to 7 days of travel.
• Vaccination Records: Proof of up-to-date vaccinations is essential, specifically a valid Rabies certificate.
• Import Permits: Many countries in the network have specific entry requirements. For example, bringing a pet into Trinidad and Tobago requires an import permit obtained in advance from the Ministry of Agriculture. Similarly, travel to Kingston or other island destinations often requires prior approval.

Service Costs

Fees for transporting pets are charged per direction and depend on the method of transport and the route.

• Checked Baggage Fee: The cost generally ranges from $100 to $150 USD per kennel, varying based on the zone and destination.
• Cargo Rates: These are calculated based on the volumetric weight of the crate and current freight rates. It is best to request a quote from the Cargo department.
• Service Dogs: Certified assistance dogs travel free of charge in the cabin.

Preparation and Restrictions

• Crate Comfort: The shipping container must be large enough for the animal to stand, turn around, and lie down in a natural position. If the crate is deemed too small, the airline will refuse transport.
• Breed Restrictions: To ensure animal safety, Caribbean Airlines restricts the transport of brachycephalic (snub-nosed) breeds of dogs and cats—such as Pugs, Bulldogs, Boxers, and Persian cats—in the cargo hold due to the high risk of respiratory issues during flight.
• Temperature Embargoes: Pets may not be accepted if the forecast temperature at the departure or arrival airport falls below 7°C (45°F) or rises above 29°C (85°F). This is frequent on routes to destinations like New York City during peak summer or winter months.

Important: Import regulations can change frequently. We strongly recommend contacting Caribbean Airlines and the relevant embassy or Ministry of Agriculture at your destination (e.g., for Bridgetown or Georgetown) weeks in advance to ensure you have the most current forms and approvals.

Loyalty Program: Caribbean Miles

Frequent travelers can enhance their journey with Caribbean Miles, the official loyalty program of Caribbean Airlines designed to reward passengers for their continued patronage. By joining this complimentary program, members earn valuable miles on every flight, which can be exchanged for travel rewards, ensuring that every trip brings you closer to your next adventure in the Caribbean or beyond.

Membership Tiers

The program features distinct membership levels, with status determined by the number of miles flown or segments completed within a calendar year. Moving up the ranks unlocks progressively exclusive privileges.

• Base Member: The entry-level status where you start earning miles immediately upon enrolment.
• Silver: Achieved after flying 20,000 miles, offering priority boarding and a tier bonus on earned miles.
• Gold: Unlocked at 40,000 miles, providing priority check-in, priority baggage handling, and lounge access.
• Executive Gold: The top tier for elite flyers (80,000 miles), featuring complimentary upgrades, guaranteed seating, and the highest mileage earning bonuses.

Earning Miles

Accumulating miles is straightforward and flexible, allowing members to grow their balance through travel and partner activities.

• Flights: Earn miles based on the distance flown and the fare class purchased on all eligible Caribbean Airlines routes.
• Route Bonuses: Longer international flights, such as trips to New York City or Toronto, accumulate miles faster than short regional hops.
• Partners: Collect extra miles through engaging with car rental agencies, hotel chains, and other commercial partners.
• Shopping: Purchase miles directly if you are short for a reward or earn through special promotions.

Redeeming Miles

Your accumulated miles open the door to a variety of travel benefits, making your next vacation to destinations like Bridgetown or Montego Bay more affordable.

• Award Flights: Book one-way or round-trip tickets to any destination in the network using your miles.
• Class Upgrades: Use miles to upgrade from Economy to Business Class for a more comfortable experience.
• Transfer Miles: Share your miles with friends or family members to help them reach their travel goals.
• Excess Baggage: In some cases, miles can be redeemed to cover costs for extra luggage.

Alliance and Connectivity

Caribbean Airlines operates independently and is not currently a member of the three major global airline alliances (Star Alliance, SkyTeam, or oneworld). However, the airline maintains strategic interline and codeshare agreements with select international carriers, facilitating seamless connections for passengers traveling from outside the region.

How to Join

Becoming a member of Caribbean Miles is free and simple. Travelers can sign up instantly through the official Caribbean Airlines website or mobile app. Upon registration, you will receive a unique membership number which should be quoted during every booking or at check-in to ensure your miles are automatically credited.

Service Classes and Cabin Comfort

Caribbean Airlines is dedicated to providing a travel experience defined by genuine hospitality and comfort, often referred to as "Caribbean Warmth." The airline primarily operates a two-class configuration on its Boeing 737 jet fleet, offering Business Class and Economy Class. On shorter regional routes served by the ATR turboprop aircraft, an all-Economy layout is utilized, designed efficiently for quick island hops.

Business Class: Travelers seeking a premium experience can choose Business Class. This cabin features wide leather seats with generous recline and ample legroom, providing a relaxing environment for work or rest on flights to major hubs like New York City or Toronto. Passengers in this class benefit from priority services, including dedicated check-in counters, priority boarding, and access to airport lounges where available. On board, the experience is enhanced with plush amenities and attentive, personalized service.

Economy Class: The Economy cabin is designed to deliver excellent value without compromising on comfort. Seats are ergonomically designed with adjustable headrests and competitive pitch. For passengers desiring extra space, the airline often offers "Caribbean Plus" seating in the forward section of the Economy cabin. These seats provide additional legroom and are ideal for taller travelers or those who simply want to stretch out while flying to destinations such as Georgetown or Kingston.

In-Flight Entertainment and Connectivity

To keep passengers entertained, Caribbean Airlines offers Caribbean View, a wireless streaming service available on its jet fleet. Travelers can connect their personal smartphones, tablets, or laptops to the onboard network to stream a curated selection of blockbuster movies, television shows, and Caribbean-produced content tailored to the region's culture. While seatback screens are not standard in Economy, the streaming service ensures you have access to hours of entertainment.

Most seats on the Boeing 737 aircraft are equipped with USB charging ports, allowing passengers to keep their devices powered throughout the journey. It is recommended to download the Caribbean Airlines app before your flight to ensure seamless access to the entertainment library.

Dining and Beverages

Distinct from many other carriers in the region, Caribbean Airlines takes pride in offering complimentary meals and refreshments on eligible flights. The in-flight menu is a celebration of local culinary traditions, featuring "Taste of the Caribbean" options that may include savory curries, stews, and popular island snacks.

Passengers traveling to Miami Beach or Fort Lauderdale can enjoy complimentary snacks or full meals depending on the time of day. Non-alcoholic beverages, including juices, soft drinks, coffee, and tea, are provided free of charge in all cabins. Business Class passengers enjoy an upgraded dining service with plated multi-course meals and a selection of complimentary wines and spirits.

Special Services and Assistance

The airline is committed to making travel accessible for all passengers. Caribbean Cares offers specialized assistance for travelers with disabilities or reduced mobility. Wheelchair services and assistance with boarding must be requested at least 48 hours in advance to ensure a smooth experience at airports like Bridgetown or Castries.

For families, the airline provides a welcoming environment. Passengers traveling with infants are often granted priority boarding to allow them time to settle in. Unaccompanied Minor (UM) services are available for children traveling alone to visit family in places like St. George's, providing supervision and care from check-in through to the arrival gate.

Destinations and Popular Routes

Caribbean Airlines operates a comprehensive network centered around its primary hub in Port of Spain, seamlessly connecting the Caribbean islands with key destinations in North and South America. The airline serves as a vital link for regional travel, facilitating business and leisure trips across the archipelago and beyond. Below is a list of the carrier's most frequent routes, highlighting its strong presence in major international and regional markets.

Embarking on a journey with Caribbean Airlines promises a warm welcome and a seamless connection to the vibrant culture of the region. Whether you are traveling for business or leisure, a little preparation can go a long way in ensuring a smooth experience. To secure the best fares, it is generally advisable to book your tickets well in advance, particularly if you are planning to travel during peak seasons such as Carnival or summer holidays. Keeping an eye on prices about three to four weeks before your intended departure date can often yield the most competitive rates.

Finding the right deal often involves flexibility with your travel dates. If your schedule permits, consider flying midweek, as flights on Tuesdays and Wednesdays are often less expensive than weekend departures. For those looking to explore popular destinations like New York City, Toronto, or Bridgetown, signing up for the airline's newsletter can provide early access to promotions and special offers. Additionally, joining the Caribbean Miles loyalty program allows frequent flyers to accumulate points that can be redeemed for future travel rewards.

Streamline your airport experience by utilizing the online check-in feature, which typically opens 24 hours before your scheduled departure. This service allows you to confirm your presence, select your preferred seat, and print your boarding pass or save it to your mobile device from the comfort of your home or hotel. For added convenience, download the official mobile app, which serves as a handy travel companion for checking flight status, managing bookings, and receiving real-time notifications about your trip.

When it comes to comfort onboard, seat selection is a crucial step. If you prefer extra legroom or a window view to admire the beautiful landscapes upon approach to places like Kingston or St. George's, choose your seat as early as possible during the booking or check-in process. Finally, always consider purchasing comprehensive travel insurance to protect your trip against unforeseen circumstances, ensuring peace of mind from takeoff to landing.

History and Development

The story of Caribbean Airlines began with a vision to create a sustainable and unified carrier for the region. Incorporated in September 2006, the company was established by the Government of Trinidad and Tobago to replace the predecessor legacy carrier, BWIA West Indies Airways (British West Indian Airways). On January 1, 2007, Caribbean Airlines officially commenced operations, inheriting a proud legacy of aviation while introducing a fresh, modern approach to connecting the Caribbean with the world. From its very first flight, the airline committed to delivering the "warmth of the islands," setting a new standard for hospitality in the skies.

A pivotal moment in the airline's history occurred in 2010 when it announced the acquisition of operations from Air Jamaica. This strategic merger, finalized in 2011, was a significant milestone that transformed Caribbean Airlines into a truly regional powerhouse. By integrating the routes and brand equity of the Jamaican national carrier, the airline established a second major hub in Kingston. This expansion not only strengthened connectivity within the Caribbean but also solidified vital links to the North American diaspora, enhancing services to key cities like New York City and Toronto.

Over the years, the fleet has evolved to meet the demands of a growing network and modern aviation standards. Initially launching with Boeing 737-800 aircraft and De Havilland Canada Dash 8 turboprops, the airline focused on reliability and efficiency. In recent years, Caribbean Airlines has embarked on a comprehensive fleet renewal program, introducing the advanced Boeing 737 MAX 8 aircraft. This upgrade represents a commitment to environmental sustainability and passenger comfort, offering quieter engines and better fuel efficiency for longer routes to destinations such as Miami Beach and Orlando.

Today, Caribbean Airlines continues to innovate, recently unveiling a refreshed brand identity that features a modernized hummingbird logo, symbolizing agility and the colorful spirit of the region. The airline has also expanded its cargo division and introduced new digital services to streamline the travel experience. With a robust network that includes the essential "airbridge" between Trinidad and Tobago and frequent regional connections to neighbors like Bridgetown and Georgetown, the carrier remains dedicated to its mission of uniting the Caribbean through consistent and reliable service.