FlyPlayNdc

FlyPlayNdc, widely recognized as PLAY, is a spirited low-cost airline hailing from Iceland, dedicated to bridging the gap between Europe and North America with affordability and style. Founded with a vision to streamline transatlantic travel, the carrier utilizes the strategic geographic position of Iceland to offer efficient connections and stopovers. With its distinctive bright red aircraft and a cheerful, service-oriented approach, the airline has quickly become a favorite for modern explorers looking to stretch their travel budget without compromising on safety or reliability.

Travelers choosing this airline can expect a range of benefits designed to make the journey as pleasant as the destination. The company operates a modern, fuel-efficient fleet consisting primarily of the Airbus A320neo and A321neo family, which ensures a quieter cabin and a reduced carbon footprint. This commitment to sustainability is paired with a transparent "pay-for-what-you-need" model, allowing passengers to customize their experience by selecting add-ons like extra baggage or meals according to their personal preferences.

From its base in Iceland, the airline connects passengers to a variety of exciting destinations across Europe. The network includes frequent flights to vibrant cultural hubs such as Copenhagen in Scandinavia, as well as sun-soaked favorites in Southern Europe like Barcelona, Madrid, and Lisbon. Whether heading to the snowy north or the warm beaches of the south, passengers benefit from a schedule designed for convenient transfers.

Safety and operational excellence are at the core of the company's values. Operating under strict European safety regulations (EASA), the airline maintains high standards of maintenance and crew training. The carrier prides itself on punctuality and a friendly onboard atmosphere, striving to deliver a safe, comfortable, and enjoyable flight experience for every passenger.

For travelers in the United Arab Emirates planning a journey with FlyPlayNdc (PLAY), it is important to note that the airline operates primarily as a digital-first carrier. While there are no direct flights currently listed from the UAE, passengers connecting to PLAY's network in Europe can manage their bookings and inquiries exclusively through online channels. The airline does not maintain a local call center or physical office in the region, so all support is handled centrally via their digital platforms.

Official Website

The most effective way to manage your travel, check in, or find support is through the official website. Here you can access the comprehensive Help Center and "Service Requests" forms.

www.flyplay.com

Contact Information

• Official Website: www.flyplay.com
• Customer Service: FlyPlayNdc (PLAY) does not offer a local phone number for the United Arab Emirates. Support is available via WhatsApp and Facebook Messenger chat features on their website.
• Ticket Booking: All bookings must be made online via the official website or through travel agencies.
• Email: flyplay@flyplay.com (For general inquiries, though web forms are preferred for faster service)
• Mobile App: PLAY Airlines (Available on iOS and Android for booking and check-in)

Social Media

The airline's support team is highly active on social media platforms, which are often the quickest way to receive a response to simple queries.

• Facebook: facebook.com/PLAYairlines
• Instagram: instagram.com/playairlines
• Twitter/X: twitter.com/PlayAirlines
• LinkedIn: linkedin.com/company/playairlines

Local Offices in United Arab Emirates

Currently, FlyPlayNdc (PLAY) does not have a local office or a dedicated airport desk in the United Arab Emirates. Travelers are advised to use the digital contacts listed above.

• Local Office Address: None available in AE.
• Headquarters: Reykjavik, Iceland.

Emergency & 24/7 Support

For urgent matters, such as immediate flight changes or cancellations, passengers should use the "Service Request" feature on the official website or the real-time chat function (WhatsApp/Messenger), which operates during European business hours and often has extended availability.

When flying with FlyPlayNdc (PLAY), the baggage policy is designed around a "pay-for-what-you-need" model. This allows passengers to keep fares low by only purchasing the luggage allowance they actually intend to use. Understanding the specific dimensions and weight limits before you head to the airport is crucial to avoiding unexpected fees, as purchasing allowance online in advance is significantly cheaper than paying at the check-in desk or boarding gate.

Carry-on Baggage Allowances

The airline offers different tiers for cabin luggage, ensuring flexibility for various types of travelers:

• Personal Item: Every passenger is entitled to bring one small personal item on board free of charge. This item must fit comfortably underneath the seat in front of you. Typical examples include a laptop bag, a small backpack, or a purse. The maximum dimensions are strictly enforced (generally around 42x32x25 cm), so ensure your bag is compact.
• Carry-on Bag: For those needing more space, a larger carry-on bag that goes in the overhead bin can be purchased as an add-on. This bag allows for more weight (often capped at 12 kg) and larger dimensions (approximately 56x45x25 cm). This option usually includes priority boarding, allowing you to settle in before takeoff.

Note: If your carry-on bag exceeds the size or weight limits at the gate, it may be tagged and placed in the cargo hold for a substantial fee.

Checked Baggage Limits

For longer trips or vacations, checked baggage can be added to your booking. FlyPlayNdc offers flexible weight options to suit your needs, typically available in tiers such as 20 kg, 23 kg, and heavier options up to 32 kg.

Checked bags must be dropped off at the check-in counters before the deadline. If you are connecting through the airline's hub in Reykjavik, your bags will usually be checked through to your final destination, but it is always wise to confirm this with the agent at your departure point. The total dimension of a checked bag (length + width + height) should generally not exceed 158 cm.

Excess Baggage Fees

Exceeding your purchased allowance can result in excess baggage fees. These are charged per kilogram for weight over the limit. To avoid these costs, it is highly recommended to weigh your bags at home and purchase the appropriate weight tier online before travel. Paying for extra weight at the airport is considerably more expensive than managing your booking via the website or app beforehand.

Special Items: Sports Equipment and Musical Instruments

FlyPlayNdc accommodates travelers with special gear, though these items require specific bookings:

• Sports Equipment: Items such as skis, snowboards, golf bags, and bicycles can be transported for a fixed fee. Due to space limitations in the hold, it is advisable to book these items as early as possible. Bicycles usually require a protective box or bag.
• Musical Instruments: Small instruments that fit within the carry-on dimensions can be taken into the cabin as your carry-on luggage. Larger instruments, such as cellos or guitars, may require purchasing an extra seat or must be checked into the hold as special baggage in a hard-shell case to prevent damage.

Restricted and Prohibited Items

Safety is paramount, and standard international regulations apply. Prohibited items in both carry-on and checked luggage include explosives, flammable liquids, and toxic substances.

• Batteries: Lithium batteries and power banks must never be placed in checked luggage; they must be carried with you in the cabin.
• Liquids: In carry-on luggage, liquids, aerosols, and gels must be in containers of 100 ml or less and fit within a single transparent, re-sealable plastic bag, unless you are passing through an airport with advanced CT scanners that allow otherwise. However, sticking to the 100 ml rule is the safest bet for smooth transit across different airports.

Tips for Packing Efficiently

To ensure a smooth journey with FlyPlayNdc, consider these packing tips:

• Book Early: Add your bags during the initial booking process or shortly after via the "Manage Booking" section online for the best rates.
• Measure and Weigh: Use a luggage scale and tape measure at home. The airline's gate agents often verify size and weight, especially for full flights.
• Soft vs. Hard Shell: Soft bags are easier to fit into overhead bins, but hard-shell suitcases offer better protection for checked items.
• Essential Items: Always pack medications, travel documents, and valuables in your personal item so they stay with you, even if your larger carry-on ends up being gate-checked.

To ensure the best travel experience with your furry companions, FlyPlayNdc (PLAY) offers specific options for travelling with pets. As an Icelandic low-cost carrier, the airline primarily accommodates small pets in the cabin, subject to strict availability and safety regulations. It is crucial to plan ahead, especially given the unique biosecurity laws of Iceland.

Transport Options

In Cabin (Carry-on)

For those wishing to keep their pets close, the airline allows small cats and dogs to travel in the cabin on select routes.

• Carrier Dimensions: The pet must be kept in a soft-sided carrier that fits comfortably under the seat in front of you, typically not exceeding 40 x 30 x 20 cm.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg (approx. 17 lbs).
• Allowed Pet Types: Only domestic dogs and cats are permitted.
• Limit: There is a strict limit on the number of pets allowed per flight, so early booking is essential.
• Route Restrictions: Pets are generally not permitted on connecting flights via Reykjavik due to strict local veterinary regulations. Direct flights to or from the UK (e.g., London) also do not allow pets in the cabin.

In Cargo Hold (Checked Baggage)

Transporting pets in the cargo hold as checked baggage is generally not available on PLAY flights. The airline operates with a streamlined model that typically does not support the handling of live animals in the hold for regular passenger bookings.

• Exceptions: Always verify directly with the airline, as policies may be updated for specific routes or operational reasons.
• Container Requirements: If permitted in exceptional cases, IATA-compliant hard-shell crates with ventilation and secure locking mechanisms would be required.

As Cargo (For Large Animals)

For larger animals or travel to destinations where in-cabin travel is restricted (like the UK or connecting flights through Iceland), you may need to use a dedicated pet shipping service or air cargo freight.

• Procedure: This service is handled separately from your passenger ticket and must be arranged through a third-party IPATA-registered shipping agent.
• When Required: Necessary for pets exceeding 8 kg or for breeds restricted from the cabin.

Required Documentation

To ensure a smooth journey, you must provide valid documents for your pet's travel.

• Veterinary Passport: A current EU Pet Passport or equivalent official document.
• Health Certificate: A veterinary health certificate issued within 10 days of travel (requirements vary by destination).
• Vaccinations: Proof of valid rabies vaccination (administered at least 21 days prior to travel).
• Microchip: Animals must be microchipped for identification.
• Import Permits: Specific permits may be required for non-EU countries or island destinations like Santa Cruz de Tenerife and Las Palmas.

Service Costs

Fees for pet travel are charged per leg of the journey and are non-refundable.

• In-Cabin Fee: Approximately €80 - €100 per flight leg (prices subject to change).
• Cargo/Hold Fee: Not applicable as standard service; rates would be determined by the freight provider if used.
• Note: Prices are higher if paid at the airport; booking online in advance is strongly recommended.

Preparation Tips

• Carrier Comfort: Acclimate your pet to their carrier weeks before the flight to reduce anxiety.
• Feeding: Avoid feeding your pet a large meal within 4 hours of departure to prevent motion sickness.
• Hydration: Provide small amounts of water but remove the bowl during takeoff and landing.
• Check-in: Arrive at the airport at least 2 hours early, as you must check in at the counter (online check-in is often not available for pet bookings).

Restrictions

• Connecting Flights: Pets are strictly prohibited on connecting flights transferring through the hub in Iceland due to quarantine laws.
• Prohibited Breeds: The airline reserves the right to refuse transport to aggressive animals or certain brachycephalic (snub-nosed) breeds that may have breathing difficulties at altitude.
• UK Flights: Pets are not accepted in the cabin on flights into the United Kingdom.
• Service Animals: Recognized service dogs are generally accepted free of charge but must be pre-registered with the airline's service team.

Important: Pet travel rules are subject to change without notice. It is mandatory to contact FlyPlayNdc (PLAY) customer support or use their "Service Request" form immediately after booking to confirm your pet's reservation and ensure compliance with the latest regulations for your specific route, such as flights to Copenhagen, Barcelona, or Alicante.

FlyPlayNdc (PLAY) takes a modern, simplified approach to customer relationships, moving away from the complex mileage systems and tiered status levels found in legacy aviation. Instead of a traditional frequent flyer program where passengers accumulate points, the airline offers MyPLAY, a streamlined user account system designed to make travel planning easier and more affordable.

What is MyPLAY?

MyPLAY is a personal digital portal for travelers, rather than a formal "club" with membership ranks. It functions as a centralized hub for managing your interactions with the airline. By creating an account, passengers gain access to features that simplify the booking experience and ensure they are the first to know about low-cost opportunities.

• Seamless Booking Management: The primary benefit of a MyPLAY account is convenience. Members can securely store their payment details, passport information, and travel companion data. This allows for a much faster checkout process, which is particularly useful when trying to snag limited-time offers before they sell out.
• Newsletter Offers: While there are no miles to earn, value is delivered through information. Account holders who subscribe to the airline's newsletter receive updates on flight sales, new destination announcements, and exclusive promotional offers directly to their inbox.

No Points, Just Savings

The philosophy behind MyPLAY is "pay less, play more." The airline does not operate a reward chart, meaning travelers do not need to worry about tracking balances or expiry dates.

• No Blackout Dates for Redemptions: Since there are no points to redeem, there are no restrictions on when you can use a "reward." The reward is simply the low fare itself.
• No Elite Status Tiers: There are no Silver, Gold, or Platinum levels to climb. Perks like priority boarding or extra legroom are not restricted to elite members; they are available for purchase by any passenger who wishes to add them to their booking.

Alliances and Connectivity

FlyPlayNdc operates as an independent low-cost carrier and is not part of major global airline alliances like Star Alliance or Oneworld. Its network focuses on connecting Europe and North America via its hub in Reykjavik.

• PLAY Connect: To expand its reach beyond its own network, the airline utilizes "PLAY Connect," a platform powered by Dohop. This technology allows travelers to book connecting flights with other carriers. While convenient, these self-connecting itineraries typically do not accrue loyalty benefits in partner airline programs.

How to Join

Joining MyPLAY is completely free and open to everyone.

• Registration: Travelers can create an account on the official website (flyplay.com) by providing a name and email address.
• Instant Access: Once registered, you can immediately save your preferences and sign up for the newsletter to start receiving deal alerts for flights to destinations like Copenhagen, Barcelona, or Lisbon.

FlyPlayNdc (PLAY) operates a streamlined, modern service model designed to prioritize affordability and efficiency. As a low-cost carrier, the airline utilizes a single-class configuration throughout its fleet. This means there are no separate Business or First Class cabins. Instead, the entire aircraft is dedicated to Economy Class, ensuring that all passengers enjoy the same high standard of safety and friendly service, regardless of their seat number.

To cater to different needs, the airline offers flexible fare bundles—Basic, Value, and Flex. These options allow travelers to customize their experience. For instance, while the Basic fare covers just the seat, upgrading to Value or Flex can include perks such as checked baggage, priority boarding, and seat selection, effectively allowing passengers to create a "premium" experience tailored to their personal requirements.

Seat Configuration and Comfort

The airline flies a young fleet of Airbus A320neo and A321neo aircraft, known for their spacious cabins and reduced noise levels. The seats are modern, slimline designs by Recaro, optimized to maximize personal living space. While the standard seat pitch provides adequate legroom for short to medium-haul flights, passengers looking for extra comfort can purchase Extra Legroom seats. These are typically located in the front rows and emergency exit rows, offering significant additional space to stretch out on journeys to hubs like Reykjavik.

In-Flight Entertainment

In keeping with its budget-friendly philosophy, FlyPlayNdc does not install seatback screens or offer in-flight Wi-Fi. This "Bring Your Own Device" approach helps keep ticket prices low. Passengers are encouraged to download movies, music, and podcasts onto their smartphones, tablets, or laptops before boarding. Most aircraft in the fleet are equipped with personal USB charging ports at every seat, ensuring your devices stay powered while you travel to destinations such as Barcelona or Copenhagen.

Food and Beverage Services

Complimentary meals are not provided, but the airline offers a well-stocked Bistro Menu available for purchase during the flight. The menu features a variety of items ranging from light snacks and chocolate to fresh sandwiches and baguettes. A selection of soft drinks, hot coffee, tea, and alcoholic beverages is also available. Payments onboard are cashless; passengers must use a credit or debit card to purchase items.

Special Services

FlyPlayNdc is dedicated to ensuring a smooth journey for all guests. Special assistance is available for passengers with reduced mobility or disabilities, including wheelchair support at the airport and assistance boarding the aircraft. Requests for such services should be made at least 48 hours in advance. For those traveling with children, the crew is trained to provide a welcoming environment, though parents are advised to pre-book seats together online to ensure the family sits as a group on their way to vacation spots like Alicante or Santa Cruz de Tenerife.

FlyPlayNdc (PLAY) structures its flight network around its primary hub in Iceland, utilizing the country's unique geographic location to connect travelers efficiently. The heart of these operations is Reykjavik (Keflavik International Airport), which serves as the central transfer point for the airline's expanding list of destinations.

The airline's current schedule places a strong emphasis on connecting Iceland with key destinations across Europe. Travelers can enjoy frequent services to major Scandinavian capitals such as Copenhagen, as well as a robust selection of flights to the Iberian Peninsula. Popular routes include connections to vibrant Spanish cities like Barcelona, Madrid, and Alicante, along with the Portuguese capital of Lisbon. Additionally, the network extends to sunny leisure spots including Santa Cruz de Tenerife, Las Palmas, and Malaga, as well as the scenic island of Funchal and the Swiss city of Geneva.

Popular Routes

The following table lists the airline's most frequent routes based on current flight data:

Planning a journey with FlyPlayNdc? Operating under the IATA code OG, this airline connects travelers to exciting destinations via its central hub in Reykjavik. To help you make the most of your trip, we have compiled some practical advice and booking tips for a smooth experience.

Booking at the Best Time
To secure the most attractive fares with FlyPlayNdc, it is generally recommended to book your tickets well in advance. Airfares often increase as the departure date draws closer. Travelers who can be flexible with their dates may find significantly lower prices by checking flight schedules a few days before or after their intended travel period. Keep an eye out for seasonal promotions and flash sales, which are excellent opportunities to grab a deal to popular cities like Copenhagen or Barcelona.

Online Check-In and Mobile App
Streamline your airport experience by taking advantage of the online check-in options. This service typically opens 24 hours prior to departure, allowing you to obtain your boarding pass digitally and avoid long queues at the airport counters. Downloading the official mobile app is highly recommended; it serves as a convenient travel companion where you can manage your booking, receive real-time flight updates, and store your boarding pass for easy access.

Seat Selection and Comfort
FlyPlayNdc offers various seating configurations to suit different needs. If specific preferences, such as extra legroom or window views, are important to you, consider purchasing your desired seat during the initial booking process. You can also add seat selection later via the "Manage Booking" feature on the website. This is particularly useful for ensuring you sit together with family or friends on longer routes, such as those arriving from Lisbon or Madrid.

Travel Insurance
While FlyPlayNdc strives to provide a reliable service, unforeseen circumstances can occur. We strongly advise all passengers to purchase comprehensive travel insurance before their trip. A good policy should cover potential flight cancellations, delays, luggage issues, and medical emergencies, providing you with peace of mind as you explore the world.

Founding and Early Vision

FlyPlayNdc, commonly known to the public as PLAY, was established in 2019 with a clear and ambitious mission: to offer a low-cost alternative for transatlantic travel. Founded by a group of experienced aviation professionals in Iceland, the company aimed to fill the market void left by previous budget carriers. From the outset, the strategy was built around utilizing the geographic advantage of Reykjavik as a connecting hub between Europe and North America, allowing for efficient flight paths and competitive ticket pricing.

Operational Launch and First Flights

The airline's journey from concept to reality was swift, despite the challenges posed by the global travel climate at the time. After securing its Air Operator's Certificate (AOC) from the Icelandic Transport Authority, PLAY celebrated a major milestone in June 2021 with its inaugural flight to the United Kingdom. This event marked the official commencement of scheduled operations. Shortly thereafter, the carrier rapidly expanded its European network, adding popular destinations such as Copenhagen and sun-soaked leisure spots like Santa Cruz de Tenerife to its roster, catering to both business travelers and vacationers.

Fleet Evolution and Branding

A key component of the airline's history is its commitment to operating a modern and efficient fleet. FlyPlayNdc launched operations with the Airbus A321neo, a choice driven by the aircraft's fuel efficiency and range capabilities suitable for transatlantic crossings. The fleet has since grown to include the Airbus A320neo, allowing for greater operational flexibility. The airline is instantly recognizable at airports due to its bold, bright red livery, a design choice intended to embody the spirit of playfulness and energy that the brand stands for.

Expansion to North America

The year 2022 represented a significant leap forward for the company. True to its founding vision, the airline launched its first flights to the United States, establishing connections to major cities on the East Coast. This move fully activated its "hub-and-spoke" model, enabling passengers to fly from European cities like Barcelona or Lisbon to North America with a seamless stopover in Iceland. This expansion validated the carrier's business model and significantly increased its passenger volume.

Corporate Growth and Modern Developments

Unlike legacy carriers with long histories of complex mergers and acquisitions, FlyPlayNdc has focused primarily on organic growth. A major corporate milestone was its listing on the Nasdaq First North Growth Market in Iceland, which provided the capital necessary for further fleet expansion and digital infrastructure development. Today, the airline continues to innovate by prioritizing digital-first solutions, offering a streamlined booking experience and a flexible "pay-for-what-you-need" service structure that appeals to the modern, budget-conscious traveler.