Nepal Airlines

As the national flag carrier, Nepal Airlines serves as the primary aerial gateway to the majestic Himalayas and the rich cultural heritage of the region. Established to connect the mountainous terrain of the country with the wider world, the airline creates a vital link for tourists, trekkers, and pilgrims. Travelers flying with "RA" often experience the warmth of Nepalese hospitality the moment they step on board, making the journey towards the peaks as memorable as the destination itself.

A Legacy of Mountain Aviation

Founded in 1958, Nepal Airlines (formerly Royal Nepal Airlines) holds the distinction of being the country's first airline. It has played a historic role in opening Nepal to global tourism, overcoming the unique engineering and navigational challenges posed by high-altitude environments. From its early days of Dakota aircraft to the modern jet age, the carrier has remained a symbol of national pride, dedicated to bridging the gap between the remote Himalayas and major Asian cities.

Fleet and Key Routes

The airline operates a mixed fleet tailored to its diverse mission profiles. For international operations, it utilizes modern Airbus A320 and wide-body Airbus A330 aircraft, offering comfort and range. Domestically, it relies on specialized STOL (Short Take-Off and Landing) aircraft, such as the DHC-6 Twin Otter, to access rugged mountain airstrips. A vital connection in its network includes the frequent service between Dubai and the airline's home base in Kathmandu, catering to the strong travel demand between the Middle East and South Asia.

Service and Mission

Nepal Airlines strives to embody the spirit of "Namaste" in its service, treating every passenger with traditional respect and care. The carrier's mission goes beyond mere transportation; it aims to promote tourism and trade while ensuring connectivity for the Nepalese people. Passengers can typically enjoy generous baggage allowances and inflight meals that often feature local flavors, providing a culinary introduction to the region before landing.

For travelers in the United Arab Emirates, contacting Nepal Airlines is straightforward, whether you are planning a new journey or managing an existing reservation. The airline operates regular flights from Dubai to its hub in Kathmandu, supported by a local sales office and airport presence to assist with ticketing, baggage inquiries, and flight schedules.

Official Website

For the most up-to-date flight schedules, online booking, and announcements, travelers should visit the official carrier website:

• Website: www.nepalairlines.com.np

Contact Information in the United Arab Emirates

Below are the primary contact details for the airline's operations in the UAE. It is recommended to use these numbers for local inquiries regarding departures from Dubai International Airport (DXB).

• Customer Service & Reservations (Dubai): +971 4 297 2333
• Airport Office (Operations): +971 4 224 5588
• Fax: +971 4 297 2444
• Email: dubai@nac.com.np (Local Station) or info@nac.com.np (General Enquiries)
• Mobile App: Available as "Nepal Airlines" on the App Store and Google Play Store.

Social Media Channels

You can follow Nepal Airlines on social media for the latest travel updates and promotional offers:

• Facebook: Nepal Airlines Corporation
• Twitter/X: @NepalAirlinesRA
• Instagram: @nepalairlines_official

Local Offices in the United Arab Emirates

If you require in-person assistance, the airline maintains a presence in Dubai. Please note that office hours may vary, so calling ahead is advisable.

• Dubai City Office: Located in Deira, near the Clock Tower (Al Muraqqabat Road).
• Airport Desk: Dubai International Airport (DXB), Terminal 2.

International & 24/7 Support

If you are unable to reach the local UAE office outside of business hours, you may contact the head office in Nepal for urgent matters.

• Head Office Hotline (Kathmandu): +977 1 422 0757
• Toll-Free (Nepal only): 16600144055

Note: Contact details, office locations, and operating hours are subject to change. We recommend verifying the latest information on the official website before visiting.

Preparing for your journey with Nepal Airlines involves understanding the baggage policies to ensure a smooth check-in process at the airport. Whether you are flying from Dubai to Kathmandu or connecting to other destinations, the carrier offers specific allowances designed to accommodate the needs of international travelers.

Carry-on Baggage Allowance

Passengers flying with Nepal Airlines are generally permitted to bring one piece of hand luggage into the cabin. To ensure safety and comfort on board, strict size and weight limits apply:

• Economy Class: Typically allowed one piece weighing up to 7 kg.
• Business Class: Passengers may often carry a slightly higher weight allowance, usually up to 7 kg, though it is advisable to check specific ticket conditions.
• Dimensions: The maximum combined dimensions (length + breadth + height) should not typically exceed 115 cm (45 inches) to fit in the overhead compartment.
• Personal Item: In addition to the main cabin bag, passengers may carry a small personal item such as a handbag, laptop bag, or camera bag.

Checked Baggage Policy

Nepal Airlines generally uses the weight concept for international flights, meaning you are not limited by the number of bags, provided the total weight stays within your allowance. This is particularly beneficial for travelers on the Dubai–Kathmandu sector.

• Economy Class: The standard allowance is usually 30 kg. However, for certain sectors like the UAE, promotional allowances of up to 40 kg may sometimes be applicable. Always verify the exact weight printed on your ticket.
• Business Class: Travelers in Business Class typically enjoy a more generous allowance, generally ranging from 40 kg to 45 kg.
• Infants: Passengers traveling with an infant (without a seat) are usually allowed limited baggage, often around 10 kg.

Excess Baggage Fees

If your luggage exceeds the free allowance specified on your ticket, excess baggage charges will apply at the airport. These fees are calculated per kilogram and vary depending on the route. It is highly recommended to purchase extra baggage allowance in advance if you know you will be over the limit, as airport rates are typically higher.

Special Baggage Items

Travelers wishing to transport special items such as sports equipment or musical instruments should be aware of specific regulations:

• Sports Equipment: Items like golf sets, skis, or bicycles may be included in your free baggage allowance if within the weight limit. If they exceed the limit, standard excess weight charges apply.
• Musical Instruments: Small instruments can often be carried as hand luggage if they fit in the overhead bin. Larger instruments must be checked in or may require booking an extra seat if they are fragile and valuable.
• Televisions: For flights from Dubai, carrying LCD/LED televisions is common. Nepal Airlines usually accepts televisions up to a certain size as part of the checked baggage, but handling fees or packaging requirements may apply.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited in both checked and carry-on baggage. Please ensure your bags do not contain:

• Dangerous Goods: Explosives, flammable liquids, gases, and corrosives are strictly forbidden.
• Lithium Batteries and Power Banks: These must be packed in your carry-on luggage. They are not permitted in checked baggage due to fire safety regulations.
• Valuables: Cash, jewelry, official documents, and medication should always be kept in your hand luggage.

Packing Tips for a Smooth Journey

To avoid delays at the check-in counter, consider these helpful tips:

• Label Your Bags: clearly attach name tags with your contact details inside and outside your luggage.
• Weigh Before You Go: Use a portable scale at home to ensure you are within the limits, especially if you have done ample shopping in the UAE.
• Secure Fragile Items: Use adequate padding for fragile items in checked bags, though carrying them by hand is safer when possible.

Traveling with a pet requires careful planning, and Nepal Airlines strives to make the journey as comfortable as possible for your furry companions. Whether you are relocating or going on an extended vacation, the airline permits the carriage of domesticated pets such as dogs, cats, and household birds, subject to specific conditions and available space.

Transport Options

In Cabin (Carry-on)

For smaller pets, traveling in the cabin is often the preferred option, allowing you to keep your companion close throughout the flight.

• Carrier Dimensions: The pet container must be small enough to fit comfortably under the seat in front of you, typically not exceeding standard hand luggage dimensions (e.g., 45 cm x 35 cm x 20 cm).
• Maximum Weight: The total weight of the pet including the carrier usually must not exceed 7 kg (subject to confirmation).
• Allowed Pet Types: Generally restricted to small dogs, cats, and sometimes household birds.
• Limit per Passenger: Usually, only one pet container is allowed per passenger.
• Conditions: The pet must remain inside the carrier at all times during the flight and must be odorless and well-behaved.

In Cargo Hold (Checked Baggage)

Pets that exceed the weight or size limits for the cabin can often travel as checked baggage in the aircraft's ventilated hold.

• Container Requirements: Animals must be transported in an IATA-approved crate that is escape-proof, leak-proof, and provides enough space for the animal to stand, turn around, and lie down naturally.
• Weight and Size Limits: While generous weight allowances exist, very large crates may depend on the aircraft type (e.g., narrow-body vs. wide-body) operating the route.
• Temperature Restrictions: Transport may be refused if extreme temperatures at the departure or arrival airports pose a health risk to the animal.
• Required Documentation: A "Live Animal" label must be affixed to the container, and indemnity forms must be signed at the check-in counter.

As Cargo

For large animals, unaccompanied pets, or when traveling to countries with strict import regulations (such as the UAE, which often requires pets to arrive as manifest cargo), this option is mandatory.

• When Required: Essential for very large breeds or destinations that do not allow pets in the cabin or as checked baggage.
• Special Requirements: Requires booking through the cargo department well in advance of the travel date.
• Booking Procedure: Coordinate with a freight forwarder or the airline's cargo division to arrange airway bills and customs clearance.

Required Documentation

To ensure a hassle-free departure from Dubai or arrival in Kathmandu, you must present the following documents:

• Veterinary Passport: An up-to-date record of the pet's identity and medical history.
• Health Certificate: A valid certificate issued by a registered veterinarian, typically within 10 days of travel.
• Vaccination Records: Proof of valid rabies vaccination and other routine shots appropriate for the animal's species.
• International Certificates: Import/export permits and transit documents required by the destination country's authorities.

Service Costs

Pets are generally not included in the free baggage allowance and are charged as excess baggage or special cargo.

• In-Cabin Fee: Charged based on the weight of the pet plus the container, often calculated at the applicable excess baggage rate.
• Cargo Hold Fee: Calculated by total weight (animal + crate) multiplied by the excess baggage rate per kilogram.
• Note: Prices vary significantly by route and are subject to handling surcharges.

Preparation Tips

• Carrier Requirements: Ensure the crate is well-ventilated and secure. Label it clearly with your name and contact information.
• Feeding: Feed your pet a light meal approximately 4 hours before the flight to avoid airsickness, but keep them hydrated.
• Stress Reduction: Place a familiar blanket or toy inside the crate to help calm your pet during the journey.

Restrictions

• Prohibited Breeds: Aggressive breeds and certain snub-nosed (brachycephalic) dogs and cats may be restricted due to respiratory risks at high altitudes.
• Prohibited Animals: Wild animals, reptiles, and rodents are generally not accepted as baggage.
• Exceptions: Service dogs assisting passengers with disabilities are typically carried free of charge and may have different cabin rules, provided valid certification is shown.

Important: Pet travel rules are subject to change and heavily depend on the regulations of the country of origin and destination. We strongly recommend contacting Nepal Airlines directly and consulting with local embassy or quarantine authorities before booking your ticket.

Nepal Airlines offers a loyalty initiative designed to add value to the journeys of its passengers, particularly those flying frequently between Dubai and the carrier's home base in Kathmandu. Known as the Everest Club, the program focuses on recognizing loyal customers and enhancing their travel experience through direct benefits and partner associations.

Boarding Pass Privileges

The most immediate and tangible benefit for travelers is the "Boarding Pass Privileges" program. Unlike traditional schemes that require accumulating points over a long period, this initiative offers instant rewards upon arrival.

• Your Pass is Your Card: Passengers are strongly advised not to discard their boarding passes after the flight. The physical pass acts as a discount card at select partner establishments.
• Exclusive Discounts: By presenting a valid Nepal Airlines boarding pass, travelers can avail themselves of discounts at a variety of partner hotels, restaurants, and tourist attractions throughout Nepal.
• Wide Network: The partnership network typically includes accommodation providers and dining venues, making it a valuable tool for tourists looking to save on local expenses during their stay.

Everest Club Membership

For those who travel regularly, the Everest Club serves as the airline's dedicated Frequent Flyer Program. It is designed to thank passengers for their continued patronage on the airline's international sectors.

• Earning Miles: Members can accrue mileage based on the distance flown and the class of service. It is recommended to retain all flight documents until miles are credited to your account.
• Independent Program: Nepal Airlines operates as an independent carrier and is not currently a member of global airline alliances. As such, mileage accrual and recognition are focused exclusively within the airline's own network and its specific bilateral partners.

How to Join

Participating in the loyalty offerings is straightforward for travelers based in the UAE.

• Inquiries: Passengers can request membership forms or the latest list of Boarding Pass Privilege partners at the Nepal Airlines sales office in Dubai or at the check-in counters.
• Support: For any queries regarding mileage credit or partner offers, travelers should contact the local station manager or customer service center directly.

Experiencing the warmth of Nepalese hospitality begins the moment you step on board. For travelers flying from Dubai to the airline's hub in Kathmandu, Nepal Airlines offers a range of services designed to ensure a comfortable and pleasant journey across the Himalayas and beyond.

Service Classes

The airline typically operates a two-class configuration on its international routes, catering to both budget-conscious travelers and those seeking extra comfort.

• Shangri-La Class (Business): Named after the mythical paradise, the Business Class cabin offers a premium experience. Passengers enjoy wider seats with generous recline and ample legroom, ensuring a relaxing flight. On the Airbus A330 wide-body aircraft, often deployed on the UAE sector, the seats are designed to provide enhanced privacy and comfort. Additional perks include priority check-in, increased baggage allowance, and access to airport lounges where available.
• Economy Class: The Economy cabin is designed to be functional and comfortable. The seats are ergonomically designed with standard recline features and adjustable headrests. The layout varies by aircraft type but generally provides sufficient space for the approximately four-hour journey between the UAE and Nepal.

In-Flight Dining

One of the highlights of flying with the national carrier is the complimentary meal service provided in all classes. The airline takes pride in serving a "Taste of Nepal" at 30,000 feet.

• Meals: Passengers are typically offered a choice of hot meals, which usually includes a selection of chicken, mutton, or fish dishes accompanied by rice or noodles. Vegetarian options are also available.
• Beverages: A selection of complimentary beverages, including tea, coffee, juices, and soft drinks, is served throughout the flight. In Shangri-La Class, a wider assortment of drinks, including alcoholic beverages, is generally offered.

Entertainment and Amenities

To keep passengers entertained during the flight, Nepal Airlines provides various amenities depending on the aircraft type.

• In-Flight Entertainment (IFE): On wide-body aircraft like the Airbus A330, seats are equipped with personal screens offering a selection of movies, music, and documentaries. It is a good opportunity to watch Nepalese films or international blockbusters. On narrow-body aircraft (A320), entertainment options may be more limited, so bringing a personal device or a book is recommended.
• Reading Materials: A copy of the in-flight magazine is usually found in the seat pocket, featuring travel stories, cultural insights about Nepal, and airline news.
• Comfort Items: Blankets and pillows are typically provided on longer international sectors or upon request to ensure passenger warmth and comfort.

Special Services

Nepal Airlines is committed to making travel accessible and convenient for all passengers, offering assistance for those with specific needs.

• Passengers with Reduced Mobility: Wheelchair assistance is available for passengers who require it. It is crucial to request this service at the time of booking or at least 48 hours before departure to ensure availability.
• Families and Children: Families traveling with infants can request bassinets (subject to availability and seat type). The cabin crew is trained to assist parents to make the journey easier for young travelers.
• Unaccompanied Minors: The airline offers a dedicated service for children traveling alone, ensuring they are supervised from check-in until they are handed over to their guardian at the destination.

Nepal Airlines serves as a bridge between the desert landscapes of the Middle East and the soaring peaks of the Himalayas. Its primary hub, Kathmandu, acts not only as a bustling cultural center filled with historic temples but also as the essential gateway for mountaineers and trekkers. The airline focuses on maintaining this crucial connection, providing consistent and reliable schedules for tourists and expatriates traveling from the United Arab Emirates.

Planning a journey with Nepal Airlines requires a bit of strategy to ensure the smoothest experience, especially if you are flying the popular route from Dubai to Kathmandu. To secure the most competitive fares, it is generally advisable to book your tickets at least two to three months in advance. Prices tend to rise significantly closer to the departure date, particularly during peak trekking seasons in Nepal (autumn and spring) and major holidays.

Keep an eye out for special promotions and deals by regularly checking the carrier's official website or subscribing to their newsletter. Occasionally, seasonal offers may be available for flights connecting the UAE and South Asia. Using flight comparison tools can also help identify price drops, allowing you to grab a ticket when the rates are most favorable.

To save time at the airport, take advantage of online check-in services where available. This allows you to select your preferred seat and often bypass long queues at the check-in counters. Speaking of seats, if you are flying into Nepal, try to secure a window seat. On clear days, the views of the Himalayas during the approach to the Kathmandu Valley are simply breathtaking and are considered a highlight of the trip for many travelers.

Before you fly, ensure you have comprehensive travel insurance that covers flight cancellations, baggage delays, and medical emergencies, particularly if you plan on trekking after your arrival. While Nepal Airlines works to ensure punctuality, having insurance provides extra peace of mind. Additionally, familiarize yourself with their digital platforms to manage your booking, check flight status, and access essential travel information conveniently from your mobile device.

The story of Nepal Airlines is deeply intertwined with the history of aviation in the Himalayas. Established in July 1958 as the Royal Nepal Airlines Corporation (RNAC), the carrier was founded to connect the remote and mountainous regions of the country with the outside world. In its early years, the airline relied on a fleet of Douglas DC-3 Dakotas, robust aircraft capable of navigating the challenging terrain and short runways that characterize the region. This period marked the beginning of accessible air travel in Nepal, transforming days of trekking into short flights and opening the country to early tourism.

Entering the Jet Age

The 1970s heralded a major milestone for the carrier with the introduction of jet aircraft. The arrival of the Boeing 727 in 1972 allowed the airline to expand its reach beyond neighboring countries, connecting Kathmandu to major Asian cities. This expansion continued into the late 1980s with the acquisition of modern Boeing 757s, which became the workhorses of the fleet. These aircraft played a pivotal role in establishing the airline's reputation on international routes, serving destinations as far as Europe and establishing vital links for trade and tourism.

Rebranding and Modernization

Following significant political and social changes in the country, the airline underwent a major transformation in the mid-2000s. To reflect the new era, the "Royal" prefix was dropped, and the carrier was rebranded simply as Nepal Airlines. This change was accompanied by a renewed focus on modernizing the fleet and improving service standards to compete in an increasingly crowded international market.

Fleet Evolution and New Horizons

A significant chapter in the airline's recent history was the transition to an all-Airbus fleet for international operations. In 2015, Nepal Airlines received its first Airbus A320 aircraft, featuring modern navigation technology essential for flying into the Kathmandu Valley. This was followed by the acquisition of wide-body Airbus A330-200 jets in 2018. These larger aircraft were a game-changer, significantly increasing passenger capacity and cargo capabilities. This upgrade was crucial for serving high-demand routes, such as the popular connection to Dubai, catering to the growing number of travelers between the Middle East and Nepal.

Today, as the national flag carrier, Nepal Airlines continues to evolve. From its humble beginnings with a single Dakota to operating state-of-the-art jets, the airline remains a symbol of national pride, dedicated to bridging the distance between the Himalayas and the rest of the globe.