Sundair

Sundair is a dynamic German leisure airline headquartered in Stralsund, established in 2016 to serve the growing demand for holiday travel. Specializing in flights to popular vacation spots around the Mediterranean, the Red Sea, and the Canary Islands, the carrier has quickly built a reputation for reliability and friendly service. Whether travelers are seeking a beach retreat or a cultural city break, Sundair offers a comfortable and stress-free start to their journey from several key German airports.

Fleet and Safety

The airline operates a focused fleet of Airbus A319 and A320 aircraft, known for their efficiency and passenger comfort on short- and medium-haul routes. Sundair adheres to rigorous European safety standards, ensuring a secure travel experience for all passengers. The maintenance and operation of their fleet reflect the high quality expected of a German carrier, prioritizing safety above all else.

Key Routes and Destinations

Sundair connects travelers to some of the most sought-after holiday regions. In addition to its primary hub, the airline operates significant schedules from Bremen and Dresden. The route network includes frequent flights to the sunny shores of Las Palmas and Santa Cruz de Tenerife in the Canary Islands. For those looking to explore further afield, the airline offers connections to the historic city of Beirut and the popular Red Sea resort of Hurghada.

Company Mission

Sundair positions itself as a dedicated holiday airline, with a mission to make the journey as enjoyable as the destination. The company values customer satisfaction and aims to provide a personal touch often missing in modern air travel. By focusing on the needs of leisure travelers, from families to solo adventurers, Sundair strives to deliver a seamless and pleasant flight experience.

For travelers in the United Arab Emirates, Sundair manages inquiries and support primarily through its international customer service channels and digital platforms. As the airline does not maintain a local branch or dedicated phone line in the UAE, passengers are encouraged to use the official website or mobile app for the most direct service.

Official Website

Travelers can access the full range of services, including booking management and check-in, via the official portal:
https://www.sundair.com

Contact Information

• Official Website: https://www.sundair.com
• Customer Service (International): +49 30 53 676 791 (German landline; international calling rates from the UAE apply)
• Email: kundenservice@sundair.com
• Mobile App: "Sundair" (Available for download on iOS and Android)

Social Media

For the latest updates and news, you can follow the airline on their official social media channels:

• Facebook
• Instagram

Local Offices in United Arab Emirates

Currently, Sundair does not have a physical office or ticket counter within the United Arab Emirates. All administrative matters and ticket adjustments should be handled online or by contacting the headquarters in Germany.

Support Note

For urgent matters, it is recommended to contact the international hotline directly. Please be aware of the time difference between the UAE and Germany (CET/CEST) when calling.

Hand Baggage Allowance

Passengers flying with Sundair are generally permitted to bring one piece of hand luggage into the cabin. The weight of this item usually must not exceed 6 kg, with maximum dimensions of 55 x 40 x 20 cm. In addition to this cabin bag, travelers are allowed to carry a small personal item, such as a handbag or laptop case, ensuring that important documents and valuables are kept close at hand throughout the journey.

Checked Luggage Rules

The standard free baggage allowance for most Sundair flights is 20 kg per passenger. However, this can vary depending on the specific fare class or tour operator package booked, so it is highly recommended to verify the details on the ticket confirmation. Families and groups traveling on the same booking are often permitted to pool their baggage weight, provided that no single suitcase exceeds the maximum safety weight limit of 32 kg.

Sports Equipment and Special Baggage

For those planning an active vacation, Sundair offers the option to transport sports equipment such as bicycles, golf bags, or surfboards. Since cargo space is limited, these special items must be registered in advance and are subject to an additional fee. Families traveling with infants can typically transport a stroller, buggy, or travel cot free of charge, making travel with little ones more convenient.

Restricted Items and Liquids

Passengers must adhere to international security regulations regarding liquids in carry-on luggage. All liquids, gels, and aerosols must be in containers of no more than 100 ml each and placed inside a transparent, resealable 1-liter plastic bag. Prohibited items, such as sharp objects or flammable substances, are strictly forbidden in the cabin and must be packed in checked luggage or left behind.

Traveling with Pets on Sundair

Sundair recognizes that pets are beloved family members and is happy to welcome small cats and dogs on board its flights. Whether your four-legged companion joins you in the cabin or travels in the ventilated cargo hold, the airline ensures a safe journey. It is important to note that Sundair does not accept unaccompanied animals; all pets must travel on the same flight as their owner as registered baggage.

Transport in the Cabin (PETC)

For smaller animals, traveling in the cabin is the most comfortable option. This service is restricted to cats and small dogs that meet specific weight and size limits.

• Weight Limit: The maximum weight for the animal, combined with its transport container, is strictly 6 kg.
• Container Type: Pets must be transported in a soft-sided, waterproof, and air-permeable travel bag. Hard-shell boxes are not permitted in the cabin.
• Dimensions: The bag generally should not exceed the dimensions of 55 x 40 x 20 cm to fit securely under the seat.
• Onboard Rules: The animal must remain inside the closed bag on the floor for the entire duration of the flight. The head of the animal must not protrude from the carrier.

Transport in the Cargo Hold (AVIH)

Animals that exceed the weight limit for the cabin or are too large for a soft-sided bag can be transported in the aircraft's cargo hold. This service is available for domestic and international routes, such as flights to Las Palmas or other holiday destinations, provided the necessary requirements are met.

• Accompanied Baggage Only: Sundair transports larger pets in the hold only as checked baggage (AVIH). The owner must be on the same flight; the airline does not offer a cargo service for unaccompanied pets.
• Crate Requirements: The animal must travel in a robust, escape-proof, and leak-proof transport box that complies with IATA Live Animals Regulations.
• Comfort and Space: The container must be large enough for the pet to stand upright without its head touching the roof, turn around easily, and lie down in a natural position.
• Provisions: Water and food containers should be attached to the crate and accessible from the outside to allow for replenishment without opening the door.

Required Documentation and Health

To ensure a smooth check-in process, passengers must present all valid documents for their pet. Requirements may vary depending on the destination, especially for flights outside the EU, such as those to Beirut or Hurghada.

• EU Pet Passport: A blue EU pet passport is mandatory for travel within Europe, documenting the animal's identity and veterinary history.
• Microchip: The animal must be identified by an ISO-compliant microchip.
• Rabies Vaccination: A valid anti-rabies vaccination is required. The shot must have been administered at least 21 days prior to the flight.
• Health Certificates: Some non-EU destinations may demand an official veterinary health certificate issued shortly before departure. Travelers are responsible for checking the specific import regulations of their destination country.

Booking and Fees

Space for pets is limited on every aircraft, both in the cabin and in the hold. To secure a spot for your companion, it is essential to register the animal at the time of booking or at least 48 hours before departure via the Sundair website or customer service.

• Fees: A fixed fee applies per animal and route. The cost varies depending on the weight of the animal and the transport method (cabin vs. hold).
• Payment: Fees are typically paid during the registration process or at the airport service counter.

Restrictions and Safety

• Restricted Breeds: Sundair generally excludes certain dog breeds classified as dangerous or "fighting dogs" (e.g., Pit Bull Terrier, American Staffordshire Terrier) from transport.
• Snub-nosed Breeds: Brachycephalic (snub-nosed) animals, such as Pugs or French Bulldogs, are particularly sensitive to temperature changes and stress. It is strongly recommended to consult a veterinarian before booking, and the airline may restrict their transport in the hold for safety reasons.
• Service Dogs: Recognized assistance dogs accompanying passengers with disabilities travel free of charge in the cabin. Registration is still required to ensure appropriate seating arrangements.

Loyalty Program and Frequent Flyer Information

As a specialized leisure airline, Sundair currently focuses on providing direct value through affordable fares and inclusive holiday packages rather than operating a traditional, complex frequent flyer program. Unlike legacy carriers that offer mileage-based schemes, Sundair prioritizes a streamlined travel experience, ensuring that all passengers receive high-quality service without the need to track points or status levels.

Membership Tiers

Since Sundair does not maintain a tiered loyalty scheme, all travelers enjoy the same hospitable service standards. The airline operates on a single-class philosophy for most of its holiday routes:

• Standard Guest: This is the universal entry level for every passenger. Key benefits include a generous baggage allowance (typically 20 kg), complimentary carry-on luggage, and access to the airline's friendly onboard service.
• Priority Options: While there are no "Silver" or "Gold" elite tiers, passengers can simulate elite benefits by purchasing "Extras" such as seat reservations with more legroom, additional sports baggage allowance, or priority boarding during the booking process.

Earning Miles and Points

Sundair's model is designed to offer immediate savings on the ticket price rather than deferred rewards. Consequently, travelers do not accrue miles in the traditional sense:

• Flights: There is no accumulation of miles or points based on distance flown or fare class.
• Partners: While Sundair cooperates with major tour operators like Schauinsland-Reisen, bookings usually do not earn points for third-party airline loyalty programs.
• Credit Cards: There are currently no co-branded credit cards linked to a Sundair frequent flyer account.
• Everyday Purchases: The airline does not have retail partnerships for earning points on daily spending.

Redeeming Rewards

Because there is no mileage currency to collect, the concept of redeeming points for award flights does not apply. Instead, the airline focuses on:

• Direct Booking Value: The "reward" is the competitive pricing available to all customers instantly at the time of booking.
• Flexible Add-ons: Travelers can use standard payment methods to "upgrade" their experience by adding services like pet transport or special meals, which are often restricted to elites on other carriers.

Alliance Membership

Sundair operates as an independent German airline and is not a member of the major global airline alliances:

• Alliance Status: Sundair is not part of Star Alliance, SkyTeam, or oneworld.
• Key Partners: The airline has a strategic cooperation with Condor, allowing for some interline connectivity, and works closely with its parent company, Schauinsland-Reisen, to facilitate seamless package holidays from its hubs like Berlin.

How to Join

Although there is no club to join, travelers can stay connected to ensure they receive the best offers:

• Newsletter Subscription: To receive "member-like" updates, exclusive deals, and early access to seasonal flight schedules, passengers are encouraged to subscribe to the Sundair newsletter via the official website.

Service Classes and Onboard Experience

Sundair operates as a dedicated leisure airline, focusing on providing a straightforward and comfortable travel experience for holidaymakers. Unlike traditional legacy carriers that offer multi-class cabins, Sundair employs a single-class Economy philosophy across its fleet of Airbus A319 and A320 aircraft. This streamlined approach allows the airline to focus on efficient service and affordable fares, ensuring that every passenger receives the same attentive care from the cabin crew.

Seat Configuration and Comfort

The cabin features modern, ergonomic seats arranged in a standard 3-3 configuration. While the design is optimized for holiday charter flights, passengers looking for additional comfort can enhance their journey by booking specific seating options in advance. XL Seats, typically located in the exit rows or at the front of the cabin, offer significantly more legroom and are highly recommended for longer flights, such as those to Hurghada or the Canary Islands.

In-Flight Dining: The Sundair Bistro

To cater to different tastes and travel budgets, Sundair offers a flexible dining concept. Depending on the specific tour operator package or fare class purchased, a meal may be included in the ticket price. For all other passengers, the Sundair Bistro provides a selection of snacks, sandwiches, and confectionery, along with hot and cold beverages, available for purchase on board.

Travelers who prefer a warm meal can pre-order from a special menu up to 48 hours before departure. This service includes a variety of hot dishes, including vegetarian options and special meals for children, ensuring a relaxing start to the vacation. It is advisable to check the specific catering inclusions on your ticket confirmation before flying.

Entertainment and Amenities

As a holiday specialist, Sundair encourages passengers to sit back and relax. The airline provides an informative in-flight magazine, the "Bordshop," which features lifestyle articles, destination tips, and duty-free shopping opportunities. While the aircraft are not typically equipped with seat-back screens, passengers are welcome to bring their own tablets, smartphones, or e-readers to enjoy personal entertainment during the flight. On certain aircraft, a wireless in-flight entertainment system may be available, allowing travelers to stream content directly to their own devices.

Special Services for Families and Passengers

Sundair strives to make travel accessible and convenient for everyone. Families traveling with infants can take advantage of priority boarding and are allowed to transport essential items like buggies or travel cots free of charge. For children traveling alone, the airline offers an Unaccompanied Minor (UM) service for a fee, ensuring that young travelers are supervised from check-in at airports like Berlin until they are handed over to the designated guardian at their destination.

Passengers with reduced mobility (PRM) are also well-catered for. Assistance can be requested for boarding and disembarking, and the cabin crew is trained to support passengers with special needs. To ensure availability and appropriate arrangements, all special service requests should be registered with the airline at least 48 hours prior to the scheduled departure.

Destinations

Sundair has tailored its route network to serve the needs of holidaymakers, offering direct connections from several German airports to sunny retreats and cultural hotspots. The airline's primary operations center around its hub in Berlin, with additional seasonal and regular flights departing from Bremen and Dresden. This layout ensures that travelers from various parts of Germany have convenient access to their favorite vacation spots.

The Canary Islands

For those seeking eternal spring and Atlantic breezes, Sundair provides frequent service to the Canary Islands. The airline connects passengers to Las Palmas on Gran Canaria, a destination famous for its diverse landscapes and vibrant city life. Additionally, flights to Santa Cruz de Tenerife offer access to the largest island in the archipelago, known for the impressive Mount Teide and beautiful beaches, making it a top choice for sun-seekers.

Red Sea Escapes

Travelers looking for world-class diving and reliable sunshine can fly to Hurghada in Egypt. This popular resort city on the Red Sea coast is a key destination in Sundair's network, accessible from multiple German departure points. It serves as a perfect gateway for underwater adventures and relaxing family beach holidays.

Middle Eastern Culture

Beyond the typical beach resorts, Sundair also maintains a vital link to the Middle East by flying to Beirut. The Lebanese capital offers a rich blend of history, culture, and cuisine, attracting travelers visiting friends and relatives or exploring the region's heritage. This route highlights the airline's commitment to connecting diverse communities and providing reliable travel options beyond Europe.

Planning a journey with Sundair can be a smooth experience with a few strategic steps. As a leisure airline often departing from its hub in Berlin, booking early is generally the golden rule. To secure the most attractive fares, aim to reserve your tickets at least two to three months in advance, especially if you are planning a trip during peak holiday seasons. Flexibility with your travel dates can also be advantageous; flying mid-week rather than on weekends often yields lower prices.

To stay updated on the latest deals and promotions, it is advisable to monitor the airline's official website and consider subscribing to their newsletter. This is particularly useful for catching seasonal offers to popular sun destinations like Santa Cruz de Tenerife or Hurghada. Keeping an eye on package deals that include luggage can also save money compared to adding services individually later on.

Streamline your airport experience by taking advantage of online check-in. This service typically opens well before the flight, allowing you to select your preferred spot and download your boarding pass to your mobile device. Speaking of seats, if you have specific preferences—such as extra legroom for a longer flight to Las Palmas or a window seat for the views—it is highly recommended to pre-select your seat during the booking process for a small fee to ensure comfort.

For peace of mind, investing in comprehensive travel insurance is always a smart tip. This covers you against unexpected cancellations or health issues abroad. Finally, make use of digital tools to manage your journey; ensuring you have mobile access to your booking details allows you to check flight status updates and gate information in real-time, making your travel with Sundair as stress-free as possible.

History and Development

Founding and Early Vision

Sundair was established in 2016 in Stralsund, Germany, founded by software entrepreneur Marcos Rossello. Unlike many carriers that start with a broad commercial strategy, Sundair was conceived with a very specific purpose: to provide reliable charter capacity for tour operators during the peak summer season. A pivotal moment in the company's early history was the acquisition of a 50% stake by the major German tour operator Schauinsland-Reisen. This strategic partnership provided the young airline with a solid financial foundation and guaranteed passenger volumes, allowing it to navigate the volatile aviation market with greater stability than many startups.

Taking to the Skies

The airline officially commenced flight operations in July 2017. Its launch came at a turbulent time for German aviation, coinciding with the insolvency of Air Berlin. While this created uncertainty in the market, it also opened opportunities for agile newcomers. Sundair successfully positioned itself to fill the capacity gaps, initially operating flights from smaller regional airports like Kassel-Calden, which became a unique hallmark of its network strategy, bringing holiday flights closer to passengers' doorsteps.

Strategic Expansion and New Bases

A significant milestone in Sundair’s development occurred in 2019 following the bankruptcy of Germania, another well-known German leisure carrier. Sundair moved quickly to absorb the demand left behind, significantly expanding its footprint. The airline established new bases at Bremen and Dresden, effectively transforming from a niche regional player into a recognized name in the German leisure travel market. This expansion allowed the carrier to serve a wider demographic and secure vital slots at key airports.

Fleet Evolution

From the beginning, Sundair has relied on a fleet of Airbus aircraft, specifically the A320 family. Starting with just a few aircraft, the fleet has grown steadily to meet demand. The decision to operate the Airbus A319 and A320 models was a strategic one, prioritizing fuel efficiency and the ability to serve both short European hops and medium-haul routes to the Red Sea. In recent years, the company has further bolstered its operational capacity through the establishment of a sister airline, Fly Air41 Airways, based in Croatia, which operates additional aircraft on behalf of Sundair to ensure schedule reliability.

Route Network Growth

Throughout its history, Sundair has focused on connecting Germany to "sun and beach" destinations. The network has evolved from simple charter operations to a robust schedule of scheduled leisure flights. Today, with its main hub in Berlin, the airline maintains a strong presence on routes to the Canary Islands, including frequent services to Las Palmas and Santa Cruz de Tenerife. The carrier has also successfully sustained operations to non-European destinations, establishing regular links to Beirut and the popular Egyptian resort of Hurghada, demonstrating its capability to manage diverse operational requirements.

Modern Developments

In the post-pandemic era, Sundair has solidified its reputation as a dependable holiday airline. The company continues to modernize its product, focusing on a digital-friendly user experience and maintaining high service standards. By avoiding rapid, unsustainable growth and instead focusing on strategic partnerships and underserved regional markets, Sundair has developed into a resilient and integral part of the German tourism infrastructure.