Super Air Jet

Meet Super Air Jet, the fresh face of Indonesian aviation designed for the modern generation. Launched with a vibrant spirit and a mission to make air travel accessible for everyone—especially millennials and Gen Z explorers—this airline brings a "super" experience to the skies. With its trendy cabin crew uniforms, digital-first approach, and a rapidly expanding network, Super Air Jet connects travelers to the diverse beauty of the Indonesian archipelago, from the bustling streets of the capital to the pristine beaches of Bali.

The airline distinguishes itself through several key features that appeal to cost-conscious and adventurous travelers:

• Young and Dynamic Vibe: From the casual, safari-style uniforms of the "Super Crew" to the in-flight entertainment accessible via mobile devices, the carrier tailors its service to a tech-savvy audience.
• Generous Baggage Allowance: Unlike many low-cost carriers, Super Air Jet typically includes a complimentary checked baggage allowance with its tickets, adding significant value for passengers.
• Reliable Fleet: The airline operates a standardized fleet of Airbus A320-200 aircraft, ensuring operational efficiency and a consistent passenger experience across all flights.
• Extensive Domestic Connectivity: The network focuses on linking major economic and tourism hubs. Travelers can easily fly from the main hub in Jakarta to popular destinations like the cultural center of Yogyakarta, the culinary haven of Padang, or the gateway to North Sumatra, Medan.
• Key Routes: The airline provides frequent service to essential cities including Surabaya, Palembang, and the island getaway of Batam, as well as direct flights to the holiday paradise of Denpasar (Bali).

Contacting Super Air Jet in the United Arab Emirates

For travelers in the United Arab Emirates planning their journey across Indonesia, connecting with Super Air Jet is primarily handled through digital channels. As a low-cost carrier focused on domestic Indonesian routes, the airline does not currently maintain a local call center or physical sales office in the UAE. Passengers in Dubai, Abu Dhabi, or other emirates are advised to use the airline's official WhatsApp service or email for the most efficient support without incurring international calling fees.

Official Website

For the most up-to-date flight schedules, bookings, and baggage information, always visit the official website. The site offers an English language option suitable for international travelers.

• Official Website: www.superairjet.com

Contact Information

Since there is no dedicated support line within the UAE, the best way to reach customer service is through their Indonesia-based digital support channels. Be aware that phone lines are based in Jakarta.

• Customer Service (WhatsApp): +62 811-193-80888 (Chat Only – Recommended for UAE travelers to avoid roaming charges)
• Email Support: customercare@superairjet.com
• Ticket Booking: Bookings can be managed via the official website or the partner mobile app.
• Mobile App: BookCabin (Available on iOS and Android) – Use this app for online check-in, flight management, and purchasing add-ons.

Social Media

Super Air Jet is highly active on social media, often using these platforms to share updates and respond to general queries. Sending a direct message (DM) can sometimes be faster than email.

• Instagram: @superairjet
• Facebook: Super Air Jet
• Twitter/X: @superairjet

Local Offices in the United Arab Emirates

Important Note: Super Air Jet does not have a representative office, ticketing counter, or airport desk in the United Arab Emirates. Do not confuse the airline with local travel agencies in Dubai that may have similar names.

• UAE Office: Not available. All inquiries must be directed to the headquarters in Indonesia.
• Headquarters Address: Lion Air Tower, Jl. Gajah Mada No.7, Central Jakarta, Indonesia.

Emergency & 24/7 Support

The airline does not offer a dedicated 24/7 emergency hotline for international callers. The WhatsApp chat service is the most reliable method for urgent inquiries, though response times may vary based on Indonesian business hours (GMT+7).

• Urgent Inquiries: Use the WhatsApp number +62 811-193-80888.
• Flight Status: Check real-time status on the official website or the BookCabin app before heading to the airport.

Understanding the baggage policy is an essential part of planning your trip with Super Air Jet. Whether you are heading to the bustling capital of Jakarta for business or catching waves in the islands, the airline offers a straightforward policy designed to cater to modern travelers (known locally as "Super Guest").

Carry-On Baggage Allowance

Every passenger is entitled to a complimentary cabin baggage allowance. You can bring one main bag weighing up to 7 kg with maximum dimensions of 40 x 30 x 20 cm. In addition to this, you may carry one small personal item, such as a laptop bag, handbag, or reading material, provided it fits securely under the seat in front of you. This allowance is perfect for short city hops or minimalist packers.

Checked Baggage Limits

Unlike many ultra-low-cost carriers, Super Air Jet typically includes a complimentary checked baggage allowance for Economy Class passengers. The free allowance generally starts at 10 kg (adjusted from the previous 20 kg policy in mid-2025), though this can vary by route and ticket class. For example, travelers flying long-haul domestic routes to destinations like Medan may find different provisions compared to shorter hops. Always check your specific e-ticket for the exact weight limit. A single piece of checked luggage must not weigh more than 32 kg due to health and safety regulations.

Excess Baggage and Prepaid Options

If you plan to bring extra souvenirs from Yogyakarta or carry more than your allocated limit, it is highly recommended to purchase prepaid baggage. You can buy extra weight in blocks (e.g., 5 kg, 10 kg, 20 kg) through the airline's website or the BookCabin mobile app up to 6 hours before departure. Purchasing excess baggage at the airport check-in counter is significantly more expensive than booking it online in advance.

Sports Equipment and Special Items

Indonesia is a prime destination for adventure, and Super Air Jet accommodates sports enthusiasts. Items like surfboards, bicycles, and golf clubs can be transported but usually incur a separate handling fee and are not always included in the standard free baggage allowance. If you are traveling to Denpasar (Bali) with a surfboard, arrive at the airport early to pay the fee and have your equipment inspected. Musical instruments can be carried in the cabin if they fit within the carry-on dimensions; otherwise, they must be checked in a hard case or occupy a purchased extra seat.

Restricted and Prohibited Items

To ensure safety, certain items are strictly prohibited in checked luggage. Power banks and spare lithium batteries must only be carried in your cabin baggage and should not exceed a capacity of 100Wh (approx. 20,000mAh). E-cigarettes and lighters are also restricted to carry-on bags. Explosives, flammable liquids, and other dangerous goods are forbidden on the aircraft entirely.

Tips for Efficient Packing

• Weigh Before You Go: Use a portable luggage scale at home to ensure your cabin bag is under 7 kg and your checked bag meets your ticket's limit.
• Bundle Your Baggage: If you are traveling in a group to Surabaya or other major cities, check if your fare allows you to pool baggage weights, though individual item limits still apply.
• Secure Your Valuables: Never pack money, jewelry, electronics, or critical documents in your checked luggage. Keep them in your personal item.
• Mark Your Bag: Add a unique luggage tag or ribbon to easily identify your bag on the carousel, especially since many travelers use similar-looking suitcases.

Traveling with furry companions requires careful planning, especially when flying with a low-cost carrier. Super Air Jet allows passengers to travel with their pets on selected domestic routes, ensuring that your four-legged friends can join you on your Indonesian adventures. While the airline welcomes pets, they are transported exclusively as checked baggage or cargo, with specific regulations in place to ensure their safety and comfort.

Transport Options

In cabin (carry-on)

• Policy: Super Air Jet does not currently permit pets to travel in the passenger cabin.
• Exceptions: No general exceptions are stated for emotional support animals. Strictly service animals may have different protocols, but you must contact the airline directly well in advance for verification and approval.
• Note: All pets, regardless of size or breed, must be transported in the cargo hold or as designated cargo.

In cargo hold (checked baggage)

• Availability: This is the standard method for traveling with pets on Super Air Jet domestic flights.
• Aircraft Suitability: Pet transport is strictly subject to the technical specifications and availability of the aircraft operating your flight. Not all aircraft in the fleet are equipped with the necessary climate control and pressure settings to carry live animals safely.
• Mandatory Confirmation: Because aircraft types can vary, it is mandatory to contact customer support via WhatsApp to confirm if your specific flight is operated by a pet-friendly aircraft.
• Container Requirements: The carrier must be leak-proof, secure, and equipped with a functioning lock to prevent accidental opening during the flight.
• Condition: Pets must be clean, healthy, harmless, and not pregnant.

As cargo (for large animals)

• Usage: Recommended for larger animals or when the combined weight exceeds standard checked baggage limits (typically over 32 kg per piece).
• Procedure: Bookings must be made through the airline's cargo division or an authorized freight forwarder.
• Safety: This option often provides a more controlled environment for larger kennels and specific handling needs.

Required Documentation

• Quarantine Letter: An original quarantine letter (Surat Karantina) from the agricultural department stating the animal is free from disease.
• Validity: The quarantine letter is typically valid for only 3 days from the date of issuance, so time your visit to the quarantine office carefully.
• Health Certificate: A valid veterinary health certificate issued by a licensed veterinarian.
• Vaccination Records: Proof of valid vaccinations, particularly rabies, is essential for travel between islands.
• Ownership Proof: Documents proving ownership may be requested at the point of origin.

Service Costs

• Fee Calculation: Pets are charged as Excess Baggage. They are NOT included in the free baggage allowance or prepaid baggage bundles.
• Minimum Charge: There is a minimum weight charge equivalent to 5 kg. If your pet and carrier combined weigh less than 5 kg, you will still be charged the 5 kg rate.
• Over 5 kg: If the combined weight exceeds 5 kg, you will be charged based on the actual total weight.
• Payment: Fees are typically calculated and paid at the airport check-in counter.

Preparation Tips

• Secure the Cage: Ensure the door is locked securely and the floor is covered with absorbent material to keep your pet dry.
• Hydration: Feed your pet a light meal and offer water a few hours before the flight, but avoid feeding right before departure to prevent motion sickness.
• Early Arrival: Arrive at the airport at least 3 hours before departure, as pet check-in procedures and document verification take longer than standard baggage drop.
• Comfort Items: Place a familiar blanket or toy inside the crate to reduce stress during the journey.

Restrictions

• Route Limits: Pet travel is generally available only on domestic flights within Indonesia, such as routes between Jakarta and Denpasar.
• Health Conditions: Pregnant females and sick or injured animals are strictly prohibited from flying.
• Prohibited Animals: Wild animals or protected species are not allowed without special government permits.
• UAE Travelers: Please note that if you are connecting from the UAE, Super Air Jet cannot transport pets on international legs; this service is applicable for local Indonesian connections only.

Important: Rules regarding pet travel can change without notice due to operational reasons or aircraft swaps. You must contact Super Air Jet customer support (WhatsApp: +62 811-193-80888) at least 24 hours before your flight to confirm availability and reserve space for your pet.

BookCabin: The Loyalty Ecosystem for Super Air Jet

As a modern, low-cost carrier focused on efficiency and digital integration, Super Air Jet does not operate a traditional standalone frequent flyer program. Instead, it rewards its loyal travelers through the BookCabin app, a comprehensive travel platform that integrates loyalty benefits for Super Air Jet as well as its partner airlines in the Lion Group network. By joining this digital ecosystem, passengers can earn rewards and enjoy exclusive perks designed to make travel across the Indonesian archipelago more affordable and convenient.

Membership Tiers

The loyalty program, known as CabinClub within the BookCabin app, features distinct tiers that reward frequent travelers based on their flight activity. Moving up the ranks unlocks progressively valuable benefits, particularly for those commuting regularly between major hubs like Jakarta and regional cities.

• Silver (Entry Level): Upon registering in the app, members gain immediate access to exclusive "Member Only" fares and deals. The primary benefit at this level is the ability to start earning points on every transaction and accessing special flight promotions before the general public.
• Gold: Designed for frequent flyers, this tier is typically achieved after completing a set number of flight sectors (e.g., 100 flights within a year). Key benefits include an extra 5 kg of checked baggage allowance—a valuable perk for travelers exploring Denpasar or shopping in Batam—and priority baggage handling.
• Platinum (Elite): The highest tier is reserved for top travelers (e.g., 200 flights within a year). Platinum members enjoy the most generous rewards, including an extra 10 kg of checked baggage, priority check-in at selected airports, and dedicated customer support channels to ensure a seamless journey.

Earning Points

The program is designed to be simple and rewarding, allowing members to accumulate value through various travel-related activities.

• Flights: Members earn points (often referred to as Coins) for every flight sector booked through the BookCabin app. The amount earned is typically based on the ticket value and route distance.
• Partner Services: Points can also be accumulated by booking hotels and car rentals directly within the app platform.
• Promotions: Occasional "Double Points" campaigns or seasonal offers allow members to boost their balance quickly when traveling to popular destinations like Medan or Surabaya.

Redeeming Points

Flexibility is a core feature of the program, giving travelers practical ways to use their hard-earned points.

• Flight Discounts: Points can be used to offset the cost of future ticket purchases on Super Air Jet and partner airlines.
• Ancillaries: Redeem points for travel add-ons such as seat selection, prepaid baggage, or meals.
• Lifestyle Rewards: In some cases, points can be exchanged for vouchers or discounts with non-airline merchants partnered with the platform.

Alliance Membership

It is important to note the airline's standing in the global aviation market regarding alliances.

• Global Alliances: Super Air Jet is not a member of any major global airline alliance such as Star Alliance, SkyTeam, or oneworld.
• Regional Network: While independent, it operates in close cooperation with the Lion Air Group. This synergy allows for seamless connectivity and shared loyalty benefits via the BookCabin platform, effectively creating a robust domestic network that rivals larger legacy carriers.

How to Join

Becoming a member is completely digital and instant, aligning with the airline's tech-savvy "Super Guest" philosophy.

• Download the App: Install the BookCabin application from the Apple App Store or Google Play Store.
• Register: Sign up using your email and phone number to create a free account.
• Start Earning: Ensure you are logged in before booking your next trip to automatically credit your points and access member rates.

Super Air Jet operates with a simplified, modern philosophy that aligns with its "low-cost, high-value" model. The airline utilizes a standardized fleet of Airbus A320-200 aircraft, configured entirely as a single-class Economy cabin. This "mono-class" approach allows for greater operational efficiency and affordable fares, making it a popular choice for travelers hopping between major hubs like Jakarta and the rest of the archipelago.

Economy Class (Super Economy)

All passengers fly in Economy Class, which is designed to be functional and comfortable for short to medium-haul domestic flights. The cabin features a fresh, youthful aesthetic with modern interior tones.

• Seat Configuration: The layout follows the standard 3-3 configuration (three seats on the left, aisle, three seats on the right). This is typical for the Airbus A320.
• Seat Pitch and Width: As a low-cost carrier, legroom is compact, generally offering a seat pitch of approximately 28 to 29 inches. The ergonomic leather seats are designed to maximize personal space, but taller passengers may wish to select an aisle seat or purchase an emergency exit row seat for extra legroom.
• Comfort: While the seats do not recline extensively, they are pre-reclined or offer a standard modest recline suitable for flights generally lasting under two hours, such as the route to Palembang.

In line with its target demographic of millennials and Gen Z travelers, Super Air Jet has ditched traditional seatback screens in favor of a "Bring Your Own Device" (BYOD) system. This digital-first approach keeps the aircraft lighter and allows passengers to use their own smartphones or tablets.

• Super Entertainment: Passengers can access the airline's complimentary in-flight entertainment system called Super Entertainment. By connecting to the onboard wireless network (W-IFE) using their personal devices, travelers can stream a variety of movies, TV shows, games, and e-magazines.
• How to Access: To enjoy this service, it is recommended to download the airline's supported app (often integrated with Tripper or the BookCabin app) before boarding.
• Connectivity: Note that the onboard Wi-Fi is an intranet for streaming content only and does not provide open internet access for messaging or social media.

Super Eats is the airline's dining concept, operating on a "buy-on-board" basis. Since ticket prices are kept low, complimentary meals and beverages are not included in the base fare. However, a variety of options are available for purchase to keep hunger at bay during your flight to Denpasar or other destinations.

• Pre-Book Meals: For the best selection and prices, passengers are encouraged to pre-order meals online up to 24 hours before departure. The menu typically features Indonesian favorites such as Nasi Goreng (fried rice) and Mie Goreng (fried noodles).
• In-Flight Sales: A snack cart moves through the cabin after takeoff, offering light snacks, cup noodles, soft drinks, coffee, and tea. Cash is the primary mode of payment, though digital payments may be available on selected routes.

Despite its low-cost model, Super Air Jet provides essential services to ensure accessible travel for all passengers.

• Passengers with Reduced Mobility: Wheelchair assistance is available at the airport and for boarding. Requests must be made at least 48 hours prior to departure via the customer service WhatsApp channel or ticketing offices.
• Expectant Mothers: Pregnant passengers can travel up to 35 weeks of pregnancy. A doctor's letter stating fitness to fly is required for those between 28 and 35 weeks, and it must be issued no more than 7 days before the flight.
• Infants and Children: Infants (under 2 years old) travel for a nominal fee and must sit on an adult's lap (infant belt provided). There are no bassinets available on board.

Super Air Jet focuses on connecting the diverse islands of Indonesia through its primary hub in Jakarta (Soekarno–Hatta International Airport). The airline's network is rapidly expanding, offering high-frequency flights between the capital and major economic centers in Sumatra, Kalimantan, and Java, as well as popular leisure destinations like Bali.

Securing the most affordable fares with Super Air Jet is largely a matter of timing and planning. As a low-cost carrier, ticket prices typically rise as the departure date gets closer. To lock in the best rates, try to book your flights at least a few weeks in advance, particularly if you plan to travel during Indonesia's peak holiday seasons or weekends. Keep an eye out for "Super Eco" promo fares and flash sales, which are frequently announced on the airline's social media channels to appeal to their younger demographic.

For a smoother journey, downloading the Super Air Jet mobile app is highly recommended. The app allows you to easily manage your itinerary, add baggage, and check flight status on the go. One of the most useful features is online check-in, which generally opens strictly within a specific window before the flight. Utilizing this service allows you to bypass the often busy check-in counters at their main hub in Jakarta and proceed directly to security if you are traveling with carry-on luggage only.

Comfort is customizable when flying with this airline. During the booking process or via the "Manage Booking" section on the website, you can select your preferred seat for a nominal fee. Choosing a window seat is a fantastic idea if you are flying routes to scenic destinations like Denpasar, offering you a bird's-eye view of the archipelago. Finally, consider purchasing travel insurance that covers flight cancellations or delays; since low-cost tickets often have stricter refund policies, insurance provides an essential safety net for your trip.

A Bold Launch in a New Era

Super Air Jet is a relatively new phenomenon in the Southeast Asian aviation industry, having been founded in March 2021. Its emergence was particularly notable as it occurred during a period when the global travel sector was navigating the significant challenges of the pandemic. While many airlines were downsizing, this ambitious carrier saw an opportunity to fill a gap in the domestic market. Headquartered in Jakarta, the airline successfully obtained its Air Operator Certificate (AOC) in June 2021 and launched its inaugural commercial flight later that year, signalling a fresh start for Indonesian air travel.

Tailored for the Modern Traveler

From its inception, the airline was conceptualized with a specific demographic in mind: the millennials and Gen Z travelers, whom it affectionately dubs "Super Guests." The company broke away from traditional aviation norms by adopting a trendy, youthful image. This is perhaps most visible in the distinct styling of its cabin crew, who wear casual, safari-inspired khaki uniforms instead of formal suits. This branding strategy was designed to create a more relaxed and relatable atmosphere, aligning with the digital-savvy and budget-conscious nature of its target audience.

Rapid Growth and Connectivity

Starting with a standardized fleet of Airbus A320-200 aircraft, Super Air Jet focused on operational efficiency and reliability. The airline wasted no time in expanding its footprint across the archipelago. Shortly after its launch, it began connecting its main hub in Jakarta to other major economic centers and leisure destinations. By offering frequent and affordable connections to cities such as Medan, Pekanbaru, and Denpasar, the airline quickly transformed from a startup into a major competitor in Indonesia's busy domestic aviation market.