The infrastructure and service at Brize Norton (BZZ) differ significantly from typical civilian terminals. Since this is an active military base, you will not find galleries with luxury boutiques or dozens of restaurants offering world cuisines. However, the Gateway House terminal is designed to ensure maximum comfort for service personnel and their families before long flights. Everything here is subject to practicality, functionality, and cosiness.
Restaurants, Cafés, and Shops
The choice of dining outlets here is limited, but the quality of service is maintained at a decent level. The terminal features a main café, which operates according to the flight schedule. Here you can order a full hot breakfast, lunch, or dinner, which is especially relevant before an 18-hour flight to the Falklands. The menu usually includes traditional English dishes, sandwiches, pastries, as well as hot and cold drinks.
For shopping, there is a convenience store. It sells snacks, drinks, toiletries, books, magazines, and souvenirs with RAF branding. Please note that for passengers flying outside the UK (for example, to the Falkland Islands or Ascension Island), Tax Free shopping is available for certain goods, including perfumes, but the range is more modest than at Heathrow or Gatwick.
Lounges and Rest Areas
There are no commercial business lounges or Priority Pass lounges in the terminal. All passengers wait for departure in a single spacious Airside Lounge. It is equipped with comfortable soft seats and televisions. The atmosphere here is calmer and quieter than at ordinary airports.
A unique feature of Brize Norton is the availability of shower rooms. Passengers can freshen up before a flight, which is a huge plus considering the nature of long-haul military flights. It is better to have your own towels and toiletries, although sometimes they can be purchased on-site.
Wi-Fi and Charging Stations
Staying connected at Gateway House is easy. Free Wi-Fi is active throughout the terminal. Connection speeds are generally sufficient for checking emails, messaging apps, and light web browsing. The lounge area provides a sufficient number of power sockets (British standard, Type G) and USB ports for charging mobile devices and laptops.
Services for Passengers with Children
Military relocations often involve entire families, so the terminal is well adapted for little travellers:
- Play Area: A special corner (Soft Play Area) with soft mats and toys is equipped for children, where they can burn off energy before the flight.
- Mother and Baby Rooms: Separate rooms for changing and feeding infants are available, ensuring privacy and quiet.
- Entertainment: For teenagers, gaming consoles are often available in the waiting hall to pass the time.
ATMs and Currency Exchange
ATMs dispensing British Pounds are installed in the terminal. Full-service currency exchange points with a wide selection (like Travelex) may not be present, or they work on a limited schedule. It is strongly recommended to arrange cash in the destination currency (e.g., Euros or US Dollars) in advance, before arriving at the base. Pounds Sterling are accepted in the Falkland Islands and Ascension Island, so exchange may not be necessary.
Medical Services and Accessibility
As a military facility, the base has excellent medical support; however, standard first aid services are available for passengers in the terminal. If you feel unwell, you should contact staff at the check-in desk or the duty officer.
The infrastructure is fully adapted for Passengers with Reduced Mobility (PRM). The terminal is equipped with ramps, wide doorways, and specialised toilets. If you require assistance boarding the aircraft (ambulift or escort), this must be indicated in advance when processing flight documents (via military departments or the booking service).
Hotels and Accommodation
One of the main features of the Gateway House terminal is the presence of its own hotel block right in the building. These are transit rooms (Bunk rooms or family rooms) provided to passengers during long connections or flight delays. Places are limited and allocated on a priority basis.
If there are no places in the terminal or you require more comfortable accommodation before arriving at the base, the nearest hotels are in the town of Carterton (just a 5-10 minute taxi ride away):
- The Vines — a cosy hotel and restaurant in the centre of Carterton.
- Cotswold Gateway Hotel — a popular option at the entrance to the town.
- In the neighbouring town of Witney (15-20 minutes away), the choice of hotels is even wider, including chain options like Premier Inn.
Business Services
There are no specialised conference rooms or business centres for passengers in the terminal. The airport is oriented towards transit, not business meetings. If you need to print documents (for example, a boarding pass or movement order), you can ask for help at the information desk, but it is better to have all papers ready in advance.