London Gatwick Airport

London Gatwick Airport (LGW) is not merely the second-largest air gateway to London and the entire United Kingdom, but a true phenomenon in the aviation world. As one of the most efficient single-runway airports globally, it successfully serves tens of millions of passengers annually — in 2023 alone, 40.9 million people used its services. Gatwick serves as a key hub for many budget and charter airlines, opening access to hundreds of destinations worldwide for travellers. Its convenient location south of the capital and excellent transport links make it a popular choice for tourists eager to explore both London and the picturesque southern regions of England.

One of the main features of Gatwick Airport is its well-thought-out structure, consisting of two terminals — North and South. A free and fast automated shuttle train runs between them, allowing you to get from one terminal to the other in just a couple of minutes. The airport is renowned for its excellent transport connections with the capital: the fastest way to reach the centre is the Gatwick Express high-speed train, which will take you to Victoria Station in approximately 30 minutes. Additionally, more budget-friendly options are available, including trains from other operators and National Express coaches. Gatwick has become home to many low-cost carriers, providing tourists with a vast choice of destinations at affordable prices, especially for travel across Europe.

For your convenience, we have compiled the main contact information for Gatwick Airport (LGW). We recommend checking the official website for the most up-to-date data, as phone numbers and procedures may change.

• Official Website: www.gatwickairport.com — here you will find the latest information on flights, services, and airport regulations.
• Information Service Phone: +44 (0)344 892 0322. Please note that waiting times may be long, and many queries are resolved faster via online forms on the website.
• Address: Gatwick Airport, Horley, Gatwick, RH6 0NP, United Kingdom.
• Email: A direct email address for general enquiries is not provided. To contact various departments, the airport suggests using the contact forms in the "Help" section on the official website.
• Social Media: The airport actively maintains social media pages where you can follow news. The main account on X (formerly Twitter): @Gatwick_Airport.
• Lost Property Information: If you lost items on board the aircraft, please contact your airline. If an item was lost within the airport premises, you must fill out a form on the website of the lost property service that Gatwick partners with. All information can be found in the "Lost Property" section on the official airport website.
• Passenger Support Service: For assistance with most questions, it is recommended to use the "Help Centre" section on the airport website, which gathers answers to frequently asked questions and feedback forms.

Gatwick Airport (LGW), the second busiest air hub in the United Kingdom, is located approximately 45 kilometres south of central London. You can reach it in several ways, each with its own advantages depending on your budget, time, and convenience.

Trains: The Fastest Way
The most popular and quickest option is the train. The Gatwick Express departs from Victoria Station in central London every 15-30 minutes and reaches the South Terminal of the airport in just 30 minutes non-stop. This is the most expensive rail option. More budget-friendly alternatives are trains by Southern and Thameslink, which run from other stations (e.g., London Bridge, St Pancras International, Blackfriars) and make stops along the way. The journey on these will take from 35 to 55 minutes, but tickets will cost significantly less.

Buses: The Budget Option
For those looking to save money, the ideal choice would be buses by National Express or easyBus. They operate from various points in London, including Victoria Coach Station. The journey takes significantly longer — from 60 to 90 minutes or more, depending on traffic, but ticket prices are the lowest. It is recommended to allow extra time, especially during peak hours.

Taxi, Ridesharing, and Transfers
Travelling by taxi or via apps like Uber offers maximum comfort, especially if you are travelling with family or a large amount of luggage. This is the most expensive way to get to the airport. Travel time depends heavily on the traffic situation and can take from 1 to 1.5 hours. You can also book a private transfer in advance — this is often slightly better value than taking a taxi on the spot.

Car Rental and Parking
If you are travelling in your own or a rented car, Gatwick Airport has numerous parking options — from short-stay to long-stay. To get the best rates, it is recommended to book a parking space online in advance. The airport is conveniently linked to the main road network via the M23 motorway.

If your route involves other airports in the capital, you can also view information on how to get to Heathrow Airport, Stansted, or Luton.

Gatwick Airport (LGW), the second largest in London, has a simple and clear structure consisting of two main terminals: North Terminal and South Terminal. Each serves a specific list of airlines, so before travelling to the airport, it is crucial to check exactly which terminal your flight departs from. This information is always indicated on the ticket or the airline's website.

Both terminals are fully equipped to serve passengers and offer standard departure and arrival zones. Navigation inside the buildings is intuitive thanks to numerous signs. A free automated train (shuttle) runs round-the-clock between the North and South terminals. The journey takes just 2-4 minutes, and trains depart every few minutes, making movement between terminals quick and convenient.

South Terminal is the older one but has been fully modernised. The airport railway station is located here, from where trains depart, including the Gatwick Express to the city centre. This terminal most often handles flights for budget and some European carriers, such as easyJet, Ryanair, Vueling, and Norwegian.

North Terminal is more modern and spacious. Many major international airlines operate flights from here, including British Airways and Emirates. It is renowned for a large selection of shops and restaurants located after the security zone.

Check-in and security procedures at Gatwick are well-organised, but the time to pass through them can vary greatly depending on the season, day of the week, and time of day. It is recommended to arrive at the airport at least 2-3 hours before European flights and 3-4 hours before long-haul flights. To avoid unnecessary stress, always check your terminal information in advance, follow the signs, and allow extra time for potential queues.

The history of Gatwick Airport (LGW) is a journey from a small flying club to one of the busiest international transport hubs in the United Kingdom. Its story began in the 1920s, and in 1930 it was officially licensed as a private airfield. Commercial flights started in 1936 following the opening of the famous circular terminal "The Beehive", which was the first of its kind in the world. This innovative building allowed passengers to move to aircraft via six telescopic gangways.

During the Second World War, the airfield was used by the Royal Air Force (RAF). However, the key moment in Gatwick's history came after the war. In 1950, the government selected it as the second airport for London. This decision led to a massive reconstruction, and in 1958, Queen Elizabeth II officially opened the renovated airport. Gatwick once again became a pioneer, presenting the world with the first airport featuring direct rail connections and fully enclosed piers, allowing passengers to reach aircraft under cover.

Over the years, the airport continued to grow. In the 1960s, the runway length was increased to accommodate larger jet aircraft. A real breakthrough came with the opening of the North Terminal in 1988, which doubled the airport's capacity. This allowed Gatwick to hold the title of the world's busiest single-runway airport for many years. This achievement highlights the incredible efficiency of its operations and planning.

Interesting fact: the name "Gatwick" itself has ancient roots and comes from the name of a manor that existed on this land as far back as the 13th century. The word "Gat" meant "goat", and "wick" meant "farm", so literally, the name can be translated as "goat farm". Today, Gatwick continues to modernise, implementing new technologies and expanding its route network, remaining a vital air gateway for millions of travellers.

London Gatwick Airport offers passengers a wide range of services to make waiting for a flight as comfortable and productive as possible. In both the North and South terminals, you will find numerous restaurants and cafes to suit every taste — from a quick snack to a full dinner. For shopping enthusiasts, there are numerous stores, including popular clothing brands, accessories, electronics, and, of course, large Duty Free outlets with a rich selection of perfumes, beverages, and souvenirs.

For those who prefer to await their flight in a calmer environment, VIP lounges and business lounges are available. Access can be obtained for a fee, via a loyalty card, or as a service from the airline. Free Wi-Fi is available throughout the airport, and numerous sockets and special stations are provided for charging gadgets. This allows you to stay connected and handle work matters right while waiting for your flight.

It is easy to solve practical matters at Gatwick as well. The terminals house ATMs and currency exchange points, as well as pharmacies where necessary medicines can be purchased. For passengers with children, mother and baby rooms and play areas are equipped to help young travellers pass the time. Comprehensive support is provided to passengers with reduced mobility — from accompaniment through the airport to assistance with boarding. It is recommended to book this service in advance through your airline.

If you have a long layover or an early flight, you can stay at one of the hotels located either within the airport grounds (e.g., Sofitel, Hilton, Premier Inn) or in the immediate vicinity, served by shuttle buses. For business travellers, conference rooms and business centres equipped with everything necessary for meetings and negotiations are available in some hotels and the airport itself.

London Gatwick Airport (LGW) offers a wide selection of establishments to suit every taste and budget, so passengers can comfortably grab a snack or have a full meal before their flight. Dining options are conveniently located in both the North and South terminals, primarily in the area after security control (airside).

South Terminal (Airside)

After security, passengers are greeted by a great variety of restaurants and cafes. For a full meal, Wagamama, serving popular Pan-Asian dishes, or Nando's with its famous peri-peri chicken, are excellent choices. If you wish to experience the atmosphere of traditional British dining, visit The Beehive. For a quick snack, Pret A Manger with fresh sandwiches and salads or Itsu, offering sushi and Asian-style hot dishes, are ideal.

North Terminal (Airside)

The selection in the North Terminal is no less impressive. Here you will find the popular Wetherspoon establishment called The Red Lion, where you can order a classic English breakfast, hearty main courses, and various beverages at reasonable prices. Wagamama and other international chains are also present here. For coffee and pastries, you can visit Costa Coffee or Starbucks, which operate from early morning until late evening.

Options for Various Dietary Needs

Most establishments at Gatwick cater to passengers with special dietary requirements. In Pret A Manger, Wagamama, and Pure, you will easily find clearly marked vegetarian, vegan, and gluten-free dishes. Many restaurants can adapt their dishes upon request. It is best to check information regarding Halal options directly at the establishments.

Prices, Location, and Opening Hours

Prices at the airport are generally higher than in the city but remain within moderate limits for London airports. Most restaurants and cafes are located in the airside zone (after security control), but several coffee shops, such as Costa and M&S Simply Food, are also available in the landside zone (public area before check-in). The majority of establishments operate according to the flight schedule — from the first morning departure to the last evening flight.

When planning a departure from Gatwick Airport, one of the busiest in the United Kingdom, allow plenty of time. For European flights, it is recommended to arrive 2-3 hours before departure, and for long-haul flights — 3-4 hours. During peak times, such as early mornings, weekends, and holidays, queues for check-in and security can be significantly longer, so it is better to arrive with time to spare.

To save time, complete online check-in for your flight and save the boarding pass on your phone. Be prepared at the security stage: pack all liquids up to 100 ml in one transparent bag in advance, and remove laptops and other large electronics from your hand luggage. Strictly following these rules helps significantly speed up the security screening process.

When choosing a seat on the plane, consider your preferences. Window seats will offer you beautiful views during take-off from London, especially in clear weather. Aisle seats are convenient if you are tall, travelling with children, or simply want the freedom to stand up during the flight without disturbing your neighbours.

Strictly observe hand luggage regulations. All liquids, gels, and aerosols must be in containers of no more than 100 ml and packed in a transparent resealable bag. Sharp objects and other dangerous substances are prohibited. Always check the weight and size limits for hand luggage on your airline's website, as they can vary significantly.

If you have a transfer at Gatwick, pay attention to the arrival and departure terminal (North or South). A free and fast shuttle runs between them round-the-clock. Check the information in advance and allow enough time for the transfer, passing through security again, and getting to the required boarding gate.

Upon arrival at the airport, you will need to pass through customs control. If you have no goods to declare, follow the "Green Channel" (Nothing to Declare). If you are carrying goods whose value or quantity exceeds the established limits, you must go through the "Red Channel". Be prepared to present your passport and answer potential questions from the Border Force officer.

There are several ways to save money at the airport. Book transport to the city in advance: Thameslink or Southern trains often turn out to be cheaper than the Gatwick Express. Bring an empty water bottle with you — after security, there are water fountains in the terminals where you can fill it for free. This is much more economical than buying water in shops.

In case of a flight delay, first contact your airline representative for the latest information and instructions. Depending on the length of the wait and the reason for the delay, you may be entitled to compensation, food vouchers, or even hotel accommodation. It is always useful to have airline contacts and a travel insurance policy with you.