Easy jet

Known for its distinctive orange livery and approachable style, EasyJet has revolutionized air travel across Europe by making it affordable and accessible for a wide range of travelers. Since taking to the skies, this leading low-cost carrier has focused on connecting major cities, business hubs, and holiday resorts with a commitment to efficiency and value. Whether you are planning a spontaneous city break or a long-awaited summer vacation, EasyJet offers a straightforward and modern flying experience designed to get you to your destination with ease.

Founded in 1995 by Sir Stelios Haji-Ioannou, EasyJet began with a vision to offer low fares without compromising on service standards. Over the decades, it has grown from a small venture into one of Europe's largest airlines. The company’s mission centers on making travel easy and affordable, driven by values of safety, simplicity, and "one team" collaboration. They have established a strong presence in key markets, operating primarily across Europe, Northern Africa, and the Middle East. Their network is designed to serve primary airports rather than remote secondary ones, which is a significant convenience for travelers.

The airline operates a modern, all-Airbus fleet consisting mainly of A319, A320, and A321 aircraft. This uniformity allows for streamlined maintenance and high operational reliability. EasyJet is also recognized for its commitment to sustainability, actively working to reduce carbon emissions and investing in more fuel-efficient aircraft technology. In terms of safety, the airline adheres to strict international regulations and maintains a robust safety record, regularly receiving industry recognition for its operational standards.

Travelers flying with EasyJet can take advantage of frequent connections between major European destinations. Popular routes include flights from the UK to cultural centers like Paris, Amsterdam, and Milan. The airline also facilitates leisure travel to sunny destinations such as Nice and Barcelona, as well as winter getaways to Geneva. With domestic connections to cities like Edinburgh, Manchester, and Belfast, the carrier ensures comprehensive coverage for both business and leisure passengers.

Contacting EasyJet from the United Arab Emirates

As EasyJet is a European low-cost carrier, it does not currently operate direct flights to or from the United Arab Emirates, nor does it maintain a local head office in the region. Travelers based in the UAE typically use EasyJet for connecting flights within Europe after arriving at major hubs like London or Paris. Consequently, all customer support inquiries from the UAE are handled through the airline's international digital channels and United Kingdom call centers.

Official Website and Digital Channels

For the most up-to-date information, flight management, and bookings, the official global website is the primary resource: www.easyjet.com.

• Customer Service (International): +44 330 365 5000 (Standard international call rates apply).
• Ticket Booking: Bookings are best made online via the official website to avoid service fees.
• Email: The airline does not publish a direct general email address; travelers are advised to use the "Contact Us" form on the website for specific queries.
• Mobile App: "EasyJet: Travel App" (Available on iOS App Store and Google Play Store).

Social Media

For quick updates and informal support, you can reach out via the airline's official social media profiles:

• Facebook: facebook.com/easyJet
• X (Twitter): @easyJet
• Instagram: @easyJet

Local Presence in the UAE

• Local Office Address: There are currently no physical EasyJet offices or walk-in customer service centers in the United Arab Emirates.
• Airport Desks: EasyJet does not have dedicated check-in counters or ticket desks at airports in Dubai (DXB/DWC), Abu Dhabi (AUH), or Sharjah (SHJ).

International Support Hours

Since there is no local dedicated line for the UAE, urgent inquiries regarding bookings or cancellations must be directed to the international customer service line listed above. The line is open 7 days a week, generally from 08:00 to 20:00 (UK time). Please consider the time difference when calling from the UAE.

Traveling with EasyJet is designed to be flexible, allowing you to pay only for what you need. However, the airline is known for its strict adherence to baggage sizes and weights, so understanding the policy before you pack is essential to avoid unexpected fees at the airport.

Carry-on Baggage Allowances

EasyJet’s cabin bag policy depends on the type of seat you book. It is crucial to measure your luggage carefully, including wheels and handles.

• Small Cabin Bag: Every passenger is entitled to bring one small cabin bag free of charge. The maximum size is 45 x 36 x 20 cm (including wheels and handles), and it must fit strictly under the seat in front of you. There is no weight limit, but you must be able to lift and carry it yourself.
• Large Cabin Bag: If you need more space, you can book a Large Cabin Bag (max 56 x 45 x 25 cm), which goes in the overhead locker. This allowance is included if you book an Up Front or Extra Legroom seat, or if you hold an easyJet Plus card or FLEXI fare. Otherwise, it can be added to your booking for a fee.

Checked Baggage Limits

For longer trips or when you need to pack more, you can purchase checked luggage allowances. EasyJet offers three main weight options to suit different travel needs. Each customer can buy up to three hold bags.

• 15kg Bag: A lighter option available exclusively online. This is perfect for short city breaks to places like Paris or Amsterdam where you might not need a full wardrobe.
• 23kg Bag: The standard allowance suitable for most holidays. If you purchase this option, you can also buy extra weight in 3kg increments, up to a maximum of 32kg per bag.
• 32kg Bag: The maximum weight allowed for a single piece of luggage for health and safety reasons.

Special Items and Sports Equipment

If you are planning an active holiday, such as a ski trip to Geneva or a summer vacation in Nice, you can bring sports equipment for an additional fee. EasyJet categorizes these items into two sizes:

• Small Sports Equipment (up to 20kg): Includes items like golf clubs, skis, snowboards, and diving equipment.
• Large Sports Equipment (up to 32kg): Includes bicycles (must be packed in a bicycle box/bag), canoes, and hang gliders.

Musical instruments can also be carried on board. Small instruments (like a violin or trumpet) can count as your cabin bag if they fit within the dimensions. Larger instruments (like a guitar or cello) require purchasing a dedicated seat in the cabin.

Restricted and Prohibited Items

For safety reasons, certain items are strictly prohibited or restricted. You cannot pack explosives, flammable substances, or sharp objects in your cabin luggage. Liquids, gels, and aerosols in your carry-on must be in containers of 100ml or less and fit comfortably into a single clear, resealable plastic bag (20 x 20 cm). Lithium batteries and power banks must always be packed in your cabin bag, never in the hold.

Tips for Packing Efficiently

To ensure a smooth journey through the airport, consider these tips:

• Book Online in Advance: Adding baggage at the airport is significantly more expensive than booking it online or via the mobile app.
• Pool Your Luggage: If you are traveling with family or friends on the same booking, you can pool your total weight allowance. For example, two people with 23kg bags can split the total 46kg between their bags however they like, provided no single bag exceeds 32kg.
• Measure and Weigh: Use a tape measure and luggage scale at home. EasyJet staff frequently check bag sizes at the gate, and oversized bags will incur a hefty charge.

Traveling with pets on EasyJet is subject to very strict regulations compared to other airlines. The carrier generally does not accept live animals on any of its flights, neither in the cabin nor in the hold. The sole exception to this policy is for recognised registered assistance dogs, which are permitted to ensure accessibility for passengers with disabilities.

Transport Options

In cabin (carry-on)

• General Policy: Domestic pets such as cats, rabbits, or non-assistance dogs are strictly prohibited from traveling in the cabin.
• Allowed Exceptions: Only recognised assistance dogs (e.g., Guide Dogs) are permitted on board.
• Carrier Requirements: Not applicable for general pets. Assistance dogs do not need a container but must sit on the floor at your feet.
• Weight Limits: There is no specific weight limit for assistance dogs, provided they fit safely in the footwell.

In cargo hold (checked baggage)

• Policy: EasyJet does not offer a service to transport animals in the aircraft hold.
• Details: You cannot check in pets as luggage under any circumstances.

As cargo (for large animals)

• Policy: The airline does not accept animals for transport as unaccompanied cargo or freight.
• Recommendation: For transporting pets that are not assistance dogs, you will need to contact a specialized pet travel agency or a different airline.

Required Documentation (For Assistance Dogs)

If you are traveling with a recognised assistance dog, for example on a flight to London or Paris, you must provide specific paperwork:

• Assistance Dog ID: A valid identity document or card from a recognised training organisation (e.g., Assistance Dogs International or the International Guide Dog Federation).
• Veterinary Passport: Required for all international travel, detailing the dog's breed and description.
• Health Certificate: Proof that the dog is healthy and fit to fly.
• Vaccinations: Up-to-date records, specifically for rabies, as required by the destination country's entry rules.

Service Costs

• Assistance Dogs: There is no charge for bringing a recognised assistance dog on board.
• General Pets: Not applicable as the service is not available.

Preparation Tips (For Assistance Dog Handlers)

• Notification: You should inform EasyJet at least 48 hours before your scheduled departure that you will be bringing an assistance dog.
• Safety Harness: Your dog must wear a standard safety harness or jacket to be secured during take-off, landing, and turbulence.
• Feeding: Avoid feeding your dog a large meal immediately before the flight to prevent discomfort.

Restrictions

• Prohibited Animals: All insects, reptiles, birds, rodents, and non-assistance mammals are banned.
• Emotional Support Animals: EasyJet does not accept Emotional Support Animals (ESAs) unless they also hold valid accreditation as trained assistance dogs from a recognised organisation.
• Route Restrictions: Specific routes may have local laws preventing the entry of animals; always check the regulations for your destination, whether it is Edinburgh, Milan, or another city.

Important: Since pet travel policies can be strictly enforced and subject to change based on local aviation authority rules, it is highly recommended to contact EasyJet directly to verify eligibility for your specific assistance animal before booking.

EasyJet operates a distinctive loyalty program known as Flight Club, which takes a refreshingly simple approach compared to traditional airline schemes. Instead of collecting miles or points that can be complicated to redeem, Flight Club is designed to recognise and reward the airline’s most frequent flyers with immediate, practical benefits that make travel easier and more flexible. Alongside this invitation-only status, the airline offers a subscription-based service called easyJet Plus for travelers who want instant access to premium perks.

Membership Tiers and Options

EasyJet does not use standard "Silver" or "Gold" rankings. Instead, it offers two primary ways to access benefits:

• easyJet Plus (Subscription): An entry-level option available to anyone for an annual fee. Members receive immediate benefits such as free seat selection (including Up Front and Extra Legroom seats), dedicated bag drop desks, and Fast Track security at selected airports.
• Flight Club (Loyalty Status): The top-tier level reserved for the most frequent flyers. Benefits include fee-free flight changes, a dedicated customer service team, and a price promise guarantee. Flight Club members also enjoy all the benefits of easyJet Plus membership free of charge.

Earning Recognition

Unlike legacy carriers that award miles based on distance flown, EasyJet’s loyalty model is based purely on flight frequency and loyalty over time. There is no "miles per kilometer" calculation.

• Qualifying for Flight Club: Admission is by invitation only. To qualify, you typically need to book and fly around 20 flights within a 12-month period, or 10 flights with a higher spend threshold.
• Route Frequency: Regular travel on popular routes, such as London to Geneva or Paris to Nice, contributes towards your flight count.
• Partner Earning: While you do not earn flight miles, EasyJet partners with various travel providers where you can sometimes earn rewards for other programs or receive exclusive discounts on car rentals and hotels.

Redeeming Benefits

Since there is no mileage currency to accrue, there are no "award flights" to book in the traditional sense. Instead, the "redemption" comes in the form of saving money and time on every trip:

• Fee-Free Changes: Flight Club members can change their travel dates and routes without paying administration fees, paying only the fare difference.
• Price Promise: If you find the same flight cheaper on the EasyJet website after booking, the airline will refund the difference as a voucher for your next trip.
• Onboard Perks: Both Flight Club and easyJet Plus members are entitled to bring an additional large cabin bag, ensuring you never have to pay gate fees for luggage that fits the overhead locker dimensions.

Alliance Membership

EasyJet is not a member of the traditional global alliances like Star Alliance or oneworld. Instead, it has created its own connection service:

• Worldwide by easyJet: This innovative service allows passengers to connect to long-haul flights with partner airlines such as Emirates, Virgin Atlantic, and Singapore Airlines through major hubs like London Gatwick and Milan Malpensa.

How to Join

Joining depends on which level of benefit you wish to access:

• To Join easyJet Plus: You can sign up immediately via the airline's website by paying the annual subscription fee. Your benefits become active right away.
• To Join Flight Club: There is no application form. The airline’s loyalty team reviews flight patterns periodically and sends invitations directly to eligible frequent flyers. To increase your chances, ensure you always use the same email address and account details when booking your flights to places like Amsterdam or Edinburgh.

As a low-cost carrier, EasyJet operates with a straightforward, efficient philosophy. The airline offers a single-class Economy cabin across its entire fleet. You will not find separate Business or First Class cabins separated by curtains. However, the airline has designed a flexible fare structure that allows passengers to tailor their experience, making it suitable for both budget-conscious backpackers and business travelers who require extra comfort and efficiency.

Fare Types and Seating Options

While everyone flies in the same cabin, your comfort level can vary depending on the seat you choose and the fare bundle you purchase.

• Standard Fare: This is the "no-frills" option. It includes your seat and a small cabin bag. It is ideal for short hops to cities like Amsterdam or Paris where you just need to get from A to B.
• FLEXI Fare: Designed for business travelers and those needing peace of mind, this fare includes a large cabin bag, a 23kg hold bag, free route changes, and an "Up Front" seat. It also includes a voucher for the onboard Bistro.

Within the cabin, there are three distinct seat categories available for selection:

• Standard Seats: These make up the majority of the cabin. On most newer aircraft, these are Recaro slimline seats which are pre-reclined or non-reclining to maximize personal space.
• Up Front Seats: Located in rows 2–6 (approx), these seats allow you to be among the first to board and disembark, which is perfect for tight schedules in busy hubs like London.
• Extra Legroom Seats: Found in the first row and emergency exit rows, these offer significantly more pitch, allowing you to stretch out. These seats must be purchased in advance or selected as part of a premium bundle.

In-Flight Dining: EasyJet Bistro

EasyJet does not provide complimentary meals or beverages. Instead, it operates a "Bistro" service where you can purchase items from a menu found in your seat pocket.

The menu is updated seasonally and typically features:

• Hot and Cold Drinks: A selection of Starbucks coffee, tea, soft drinks, juices, and alcoholic beverages including wine, beer, and spirits.
• Food: Fresh sandwiches, baguettes, and hot options like toasted focaccias. There are also plenty of snack boxes, sweet treats, and breakfast items.
• Deals: "Meal Deals" are often available, allowing you to bundle a drink, a main, and a snack for a set price.

Entertainment and Connectivity

To keep ticket prices low, EasyJet does not install seatback screens or in-flight entertainment systems on its aircraft. There is currently no Wi-Fi available on board. Additionally, the airline has discontinued its physical in-flight magazine to reduce waste, meaning there are no reading materials provided in the seat pockets.

Passengers are strongly encouraged to bring their own entertainment. It is advisable to download movies, music, and podcasts to your smartphone or tablet before departure, especially for longer flights to destinations like Barcelona or Milan.

Special Services

Families and Children

EasyJet is known for being family-friendly. Families with children under 5 years old are given priority boarding after the special assistance group. You can bring two items of equipment for your child (such as a pushchair, travel cot, or car seat) free of charge. While there are no dedicated children's meals, the Bistro offers "Snack Packs" that are popular with younger flyers.

Passengers with Reduced Mobility

The airline provides comprehensive assistance for passengers with disabilities. Services include help with boarding and disembarking, as well as onboard assistance to move to and from the toilet using an onboard wheelchair. It is essential to request these services at least 48 hours before your flight—for instance, when booking your trip to Geneva—to ensure the ground crew is prepared.

EasyJet boasts an extensive route network that connects major European capitals, business hubs, and popular holiday resorts, offering travelers a wide array of affordable travel options. With its primary operations centered in London, the airline facilitates high-frequency flights to key destinations across the continent, ensuring convenient schedules for both leisure and business trips.

Booking a flight with Easy jet is straightforward, but a few insider tips can help you secure the best possible value for your journey. Generally, the golden rule for this low-cost carrier is to book as early as possible. Fares typically rise as the departure date approaches, so planning your trip well in advance is the most effective way to save. Keep an eye out for their specific "seat release" dates, when tickets for upcoming seasons are made available, often at their lowest introductory prices.

To find the best deals, flexibility is key. Flying mid-week or during early morning and late evening hours often yields significantly lower fares compared to peak weekend times. Whether you are flying from the carrier's major hub in London to destinations like Geneva or Amsterdam, using the "Low Fare Finder" tool on their website can help you visualize the cheapest days to fly across a whole month.

Online check-in is a crucial step when flying with Easy jet (U2). It usually opens 30 days before your flight and closes a couple of hours before departure. We highly recommend downloading the airline's mobile app, which serves as an excellent travel companion. The app allows you to check in quickly, download mobile boarding passes directly to your phone, and receive real-time updates about your gate and flight status, keeping your travel stress-free.

Regarding seat selection, you have the option to pay to reserve a specific spot or let the system allocate one for free. If you are traveling with family or friends and sitting together is a priority, it is advisable to purchase your seats during the booking process. Finally, always consider purchasing comprehensive travel insurance. While everyone hopes for a smooth trip, having coverage for unexpected cancellations, medical issues, or lost baggage provides essential peace of mind.

The story of EasyJet began in March 1995 when the airline was founded by Sir Stelios Haji-Ioannou, a Greek-Cypriot entrepreneur with a vision to revolutionize European air travel. Establishing its headquarters at Luton Airport, just north of London, the carrier aimed to replicate the successful low-cost model pioneered in the United States. With a simple promise of making flying as affordable as a pair of jeans, the airline launched its inaugural flights later that year, connecting the English capital with Glasgow and Edinburgh.

In its early years, the airline became famous for its bright orange branding and its innovative approach to booking. While initially relying on a telephone reservation center with the number painted in huge letters on the side of its fuselage, EasyJet was one of the first airlines to embrace the internet. By 1998, it had launched a website that allowed travelers to book flights directly online, a move that significantly reduced costs and transformed the way people planned their holidays.

The turn of the millennium marked a period of rapid expansion and strategic acquisitions. A significant milestone occurred in 1998 with the acquisition of a stake in a Swiss charter carrier, which eventually led to the creation of a base in Geneva. This move established the airline's presence on the continent and paved the way for a pan-European network. Growth accelerated further in 2002 when EasyJet purchased Go Fly, the low-cost subsidiary of British Airways, consolidating its position as a major player in the industry.

Throughout the 2000s, the airline evolved its fleet and operational strategy to suit a broader range of passengers, including business travelers. It transitioned from an all-Boeing fleet to operating Airbus aircraft and focused on securing slots at primary airports rather than remote secondary airfields. This strategy allowed for convenient connections to major city centers like Paris, Milan, and Amsterdam. Today, the airline is recognized not just for its budget-friendly fares, but for its extensive network connecting Europe's most vital economic and tourism hubs, such as Nice and Barcelona.