Contour Airlines

Contour Airlines offers a unique and premium travel experience in the regional aviation market, distinguishing itself by bringing a touch of private jet luxury to commercial flights. Established as the scheduled airline brand of Contour Aviation, which has a rich history dating back to 1982, the carrier focuses on connecting underserved communities with major urban centers. Unlike typical regional commuters, Contour prides itself on comfort and efficiency, ensuring that passengers in smaller markets enjoy the same level of reliability and service found at major international airports.

The airline operates a fleet primarily composed of Embraer regional jets that have been specially reconfigured to enhance passenger comfort. By reducing the seat count to just 30 passengers in aircraft designed for 50, Contour provides expanded legroom and a spacious cabin environment. This commitment to quality service is backed by the operational expertise of its parent company, a long-standing leader in the charter and corporate flight sectors.

Based in Smyrna, Tennessee, Contour Airlines has grown rapidly to serve a diverse network of destinations across the United States. The carrier is also known for its high safety standards, holding a Platinum rating from ARG/US, a prestigious recognition typically reserved for the most elite private aviation operators. Whether connecting through a major hub or flying point-to-point between regional cities, travelers choose Contour for its seamless blend of convenience and superior onboard amenities.

Travelers flying with Contour Airlines benefit from several distinct advantages that set the carrier apart from standard low-cost or regional competitors:

• Premium Comfort for All: Every row on Contour’s Embraer jets offers a seat pitch of approximately 36 inches, providing legroom comparable to domestic first-class cabins on other airlines.
• No Middle Seats: Due to the cabin configuration of their regional jets, passengers are seated in pairs or single seats, meaning no one ever has to sit in the middle.
• Complimentary Amenities: The airline offers a first checked bag free of charge for all passengers, along with complimentary inflight snacks and beverages.
• Seamless Connections: Through interline agreements with major carriers like American Airlines, passengers can book single-ticket itineraries that connect regional destinations to the global network.

Travelers in the United Arab Emirates should note that Contour Airlines is a regional carrier primarily operating within the United States. As the airline does not maintain local branch offices in the UAE, all customer service inquiries are handled through their international support channels based in the US. It is recommended to use digital communication methods or prepare for international calls when seeking assistance.

Official Website

The most efficient way to manage bookings, check flight status, and access support is through the official website:

• Official Website: https://www.contourairlines.com

Customer Service Contacts

Please be aware that there are no dedicated phone numbers for the United Arab Emirates. Passengers contacting the airline from the UAE must use the international United States number. International calling rates will apply.

• Customer Service & Booking (International): +1 888-332-6686
• Email Support: customercare@contourairlines.com
• Mobile App: Contour Airlines (Available on iOS and Android)

Social Media

For the latest updates or to send a direct message, you can connect with Contour Airlines on their official social media platforms:

• Facebook: https://www.facebook.com/contourairlines
• Twitter (X): https://twitter.com/contourairlines
• Instagram: https://www.instagram.com/contourairlines

Local Offices in United Arab Emirates

Contour Airlines does not currently operate physical ticket offices, airport counters, or sales centers in the United Arab Emirates. All administrative and operational matters are managed from their headquarters in Smyrna, Tennessee.

Support Availability

Customer service is generally available during United States business hours. When calling from the UAE, please account for the significant time difference to ensure you reach a representative.

Traveling with Contour Airlines is designed to be a hassle-free experience, particularly when it comes to luggage. Unlike many other regional carriers that charge for every piece of baggage, Contour prides itself on a generous policy that enhances the value of your ticket. Whether you are flying from Chicago or planning a trip to Dallas, understanding the baggage rules in advance will ensure your journey through the airport is smooth and efficient.

Carry-On Baggage Allowance

Contour Airlines allows passengers to bring essential items onboard to keep important belongings close at hand. The carry-on policy is designed to accommodate reasonable travel needs while ensuring safety and comfort in the cabin.

• Personal Item: Each passenger is permitted one personal item free of charge. This includes items such as a purse, briefcase, laptop bag, or a small backpack. This item must be small enough to fit securely under the seat in front of you.
• Standard Carry-On: In addition to the personal item, passengers are typically allowed one standard carry-on bag. This bag must fit in the overhead bin or under the seat. Due to the smaller size of regional aircraft overhead bins compared to large jets, larger roll-aboard suitcases may need to be "valet checked" at the gate, where they will be placed in the cargo hold free of charge and returned to you on the jet bridge upon arrival.

Checked Baggage Limits

One of the standout features of flying with Contour is their inclusive baggage policy. To help reduce the total cost of travel, the airline provides a complimentary allowance that is rare in today's aviation market.

• First Bag Free: Every passenger is entitled to check one bag completely free of charge.
• Weight and Size Limits: The standard checked bag must not exceed 50 pounds (23 kg) in weight and 62 linear inches (length + width + height) in size.
• Additional Bags: If you need to bring more than one checked bag, a second bag can be checked for a fee. It is recommended to pay for additional baggage during the booking process or online check-in, as fees at the airport counter may be higher.

Excess and Overweight Baggage Fees

If your luggage exceeds the standard weight or size limitations, excess baggage fees will apply. It is important to pack carefully to avoid these additional costs.

• Overweight Bags: Bags weighing between 51 and 99 pounds are considered overweight and will incur an additional charge. Bags weighing 100 pounds or more are generally not accepted as checked luggage.
• Oversized Bags: Luggage that exceeds 62 linear inches (but is less than 80 linear inches) is subject to an oversize fee.
• Route Dependencies: While the policy is generally consistent, always verify specific fees for your itinerary, especially if connecting to other airlines from hubs like Charlotte or Phoenix.

Special Items: Sports Equipment and Musical Instruments

Contour Airlines understands that travel often involves more than just clothes. The airline accommodates various special items, subject to space availability and packaging requirements.

• Musical Instruments: Small instruments (like violins) may be brought on board as your carry-on item if they fit in the overhead bin. Larger instruments (like guitars or cellos) may need to be checked or, in some cases, may require the purchase of an additional seat if you wish to carry them in the cabin.
• Sports Equipment: Items such as golf clubs, skis, snowboards, and fishing equipment are generally accepted as checked baggage. These items typically count towards your checked bag allowance. If the item is your second bag, the standard second-bag fee applies. Ensure all equipment is encased in a hard-shell container or specifically designed travel bag to prevent damage.

Restricted and Prohibited Items

For the safety of all passengers and crew, certain items are strictly prohibited in both carry-on and checked luggage. Always adhere to TSA guidelines and airline regulations.

• Lithium Batteries: Loose lithium batteries, power banks, and e-cigarettes must be packed in your carry-on luggage. They are strictly prohibited in checked bags due to fire risks.
• Flammables and Explosives: Fireworks, flares, and flammable liquids are not permitted on the aircraft.
• Liquids (Carry-On): Follow the 3-1-1 rule for carry-on liquids: containers must be 3.4 ounces (100ml) or less and fit in a single quart-sized clear plastic bag.

Tips for Packing Efficiently

To make your journey to destinations like Cape Girardeau or San Juan as pleasant as possible, consider these packing tips:

• Weigh Before You Go: Use a portable luggage scale at home to ensure your checked bag stays under the 50-pound limit.
• Valuables in Carry-On: Always pack medication, travel documents, jewelry, and electronics in your personal item or carry-on bag, never in checked luggage.
• Label Everything: Attach a sturdy luggage tag with your current contact information to every bag. Placing a card with your details inside the bag is also a smart backup in case the outer tag comes off.
• Soft-Sided Bags: Because regional jets often have tighter cargo holds, soft-sided duffel bags or suitcases can be easier to fit and less prone to damage than rigid hard-shell cases.

Pet Travel Rules with Contour Airlines

Planning a trip with a furry companion requires careful preparation, and Contour Airlines strives to make the process as smooth and welcoming as possible for pet owners. The airline permits domesticated cats and dogs to travel in the cabin on eligible flights, ensuring that your four-legged friend can stay close to you throughout the journey. Due to the regional nature of the aircraft fleet, specific guidelines apply to ensure the safety and comfort of all passengers and animals onboard.

Transport Options

In cabin (carry-on)

This is the primary and most popular method of pet transport on Contour Airlines flights.

• Carrier dimensions: Contour Airlines offers a generous allowance for pet carriers compared to many other carriers. The maximum recommended dimensions are approximately 24" L x 16" W x 10" H (61 x 40 x 25 cm). Soft-sided carriers are strongly recommended as they are more flexible for fitting into the designated spaces of regional jets.
• Maximum weight: While the carrier size allowance is spacious, the pet must still be able to stand up, turn around, and lie down comfortably inside the container.
• Allowed pet types: Only domesticated dogs and cats are permitted in the cabin.
• Limit per passenger: Each passenger is limited to one pet carrier.

In cargo hold (checked baggage)

Travelers should be aware of limitations regarding checked pets.

• Availability: Contour Airlines typically does not accept pets as checked baggage. The cargo compartments of the regional aircraft used may not be temperature-controlled or suitable for live animals.
• Exception Note: It is crucial to plan your travel assuming this option is unavailable. Always check with the airline directly if you have specific needs that cannot be met by cabin travel.

Required Documentation

To ensure a hassle-free check-in process, have the following documents ready, especially if you are connecting to other airlines or flying internationally:

• Health Certificate: A valid health certificate issued by a licensed veterinarian is often required, typically dated within 10 to 30 days of travel.
• Vaccination Records: Proof of up-to-date vaccinations, specifically a current Rabies vaccination certificate.
• Veterinary Passport: Highly recommended for identification and medical history.

Service Costs

One of the most distinct advantages of flying with Contour Airlines is its pet fee policy.

• In-cabin fee: Pets traveling in the cabin fly free of charge. Unlike most airlines that charge significant fees per direction, Contour allows your companion to accompany you without an extra ticket cost, subject to space availability.
• Reservation: Although there is no fee, you must still add your pet to your reservation in advance by contacting Customer Experience, as the number of pets allowed per flight is limited.

Preparation Tips

Ensure your pet is ready for the flight to destinations like Nashville or Phoenix by following these tips:

• Carrier Requirements: Ensure the carrier is leak-proof, well-ventilated, and secure. Your pet must remain inside the carrier at all times while on the aircraft.
• Feeding: Feed your pet a light meal 2-4 hours before departure to prevent motion sickness, but continue to offer water.
• Stress Reduction: Place a familiar blanket or toy inside the carrier to help your pet feel secure. Acclimate your pet to the carrier days or weeks before the trip.

Restrictions

For the safety of all passengers, certain restrictions apply:

• Prohibited Behavior: Animals showing signs of aggression or extreme distress may be denied boarding.
• Prohibited Animals: Exotic animals, rodents, reptiles, and spiders are not permitted.
• Exceptions: Trained Service Animals assisting passengers with disabilities travel free of charge and are exempt from carrier requirements, provided they meet specific behavioral and documentation rules.
• Unaccompanied Minors: Children traveling alone (Unaccompanied Minors) are typically not permitted to travel with a pet.

Important: Airline policies regarding pet travel can change without notice. It is strongly recommended to contact Contour Airlines directly at least 48 hours before your flight to confirm your reservation and verify availability for your pet.

Loyalty Program

Contour Airlines focuses on providing a seamless and rewarding travel experience by partnering with established major carriers rather than operating a standalone proprietary frequent flyer program. Through a strategic partnership with Alaska Airlines, passengers flying on Contour can participate in the highly rated Mileage Plan. This allows travelers, including those visiting from the United Arab Emirates and connecting through hubs like Chicago, to earn valuable miles that can be used across a global network.

Membership Tiers

By joining the Alaska Airlines Mileage Plan, frequent travelers can advance through elite status tiers. These levels recognize loyal passengers with increasing benefits that apply across the partner network:

• Member (Basic): The entry-level tier for all travelers, allowing you to start earning miles immediately upon enrollment with no blackout dates on Alaska Airlines award travel.
• MVP: The first elite milestone, offering benefits such as priority check-in, preferred seating, and a 50% bonus on base miles earned.
• MVP Gold: Unlocks additional perks including complimentary upgrades on Alaska Airlines, priority security screening, and a 100% mileage bonus.
• MVP Gold 75K & 100K: The top-tier elite levels providing the highest priority for upgrades, lounge access passes, and substantial mileage bonuses (125% to 150%) for the most frequent flyers.

Earning Miles

Earning rewards with Contour Airlines is straightforward when you book your travel correctly:

• Flights: Passengers can earn 100% of the miles flown on Contour Airlines flights when the ticket is booked through Alaska Airlines (ticket numbers starting with 027).
• Base Minimum: For shorter regional hops, such as flights to Cape Girardeau or Plattsburgh, members typically earn a minimum of 500 miles per segment, ensuring that even short trips are rewarding.
• Partners: Beyond flying, members can accelerate their balance by earning miles with global hotel chains, car rental agencies, and dining partners associated with the Mileage Plan.

Redeeming Miles

While Contour Airlines is currently a key partner for earning miles, the Mileage Plan offers extensive options for using them:

• Global Award Travel: Miles earned on Contour flights can be redeemed for award tickets on Alaska Airlines and its extensive roster of international partners.
• Partner Airlines: Use your miles to book flights with major global carriers that connect the US to the Middle East and beyond.
• Upgrades: Redeem miles for first-class upgrades on eligible Alaska Airlines flights.
• Non-Flight Rewards: Miles can also be exchanged for hotel stays and magazine subscriptions.

Alliance Membership

Contour Airlines is not a member of a global airline alliance like Star Alliance or SkyTeam. However, its deep partnership with Alaska Airlines connects it to the oneworld alliance. This means that while Contour operates independently, the miles you earn contribute to a status that is recognized by oneworld member airlines worldwide.

How to Join

Joining is free and instant, allowing you to start earning on your next trip to Nashville or Phoenix:

• Visit the official Alaska Airlines website to register for the Mileage Plan.
• Receive your membership number immediately.
• Ensure you enter your Mileage Plan number when booking your Contour Airlines flight or present it at the check-in counter.

Service Classes and Comfort

Contour Airlines distinguishes itself in the aviation industry by simplifying the traditional class system. Rather than dividing the cabin into Economy, Business, and First Class sections, the airline offers a singular, elevated experience for every passenger onboard. This unique "First Class for Everyone" philosophy means that regardless of where you sit, you enjoy a level of comfort typically reserved for premium cabins on other carriers.

The "All-Premium" Cabin

The fleet is primarily comprised of Embraer regional jets that have been specially reconfigured. While these aircraft originally seat 50 passengers, Contour has removed several rows to accommodate just 30 passengers. This reconfiguration results in a spacious cabin environment where every ticket effectively purchases a premium seat.

• Expanded Legroom: The most defining feature of Contour’s service is the generous seat pitch of approximately 36 inches throughout the entire aircraft. This provides significantly more legroom than standard domestic economy classes, allowing even tall passengers to stretch out comfortably.
• Seating Configuration: The cabin layout follows a 1-2 configuration. This ensures that every seat is either a window or an aisle seat. There are absolutely no middle seats on Contour flights, eliminating one of the most common complaints of air travel.
• Leather Seating: All seats are upholstered in high-quality leather, enhancing the feeling of private jet-style luxury whether you are flying to Tupelo for business or exploring the scenic beauty of Page.

In-Flight Dining and Beverages

Hospitality is a core component of the Contour experience. Unlike many ultra-low-cost carriers that charge for every amenity, Contour provides complimentary service to enhance your journey.

• Complimentary Snacks: Passengers are treated to a selection of complimentary savory and sweet snacks during the flight.
• Beverage Service: A variety of complimentary non-alcoholic beverages, including soft drinks, juices, coffee, and water, is available.
• Alcohol Policy: While complimentary soft drinks are standard, alcoholic beverages are generally not available for purchase on these short regional flights.

Entertainment and Connectivity

Because Contour Airlines operates regional jets primarily on shorter routes, the aircraft are not equipped with seatback entertainment screens or Wi-Fi connectivity. Travelers are encouraged to bring their own devices loaded with movies, music, or reading materials. The quiet and spacious cabin provides an excellent environment for reading or working offline while en route to destinations like Owensboro.

Special Services

Contour Airlines is committed to making travel accessible and convenient for all passengers, including those with specific needs.

• Passengers with Disabilities: The airline fully complies with ADA regulations. Wheelchair assistance is available at the airport, and pre-boarding is offered to anyone needing extra time to settle in. Due to the size of the aircraft, passengers should notify the airline in advance if they are traveling with battery-powered mobility aids.
• Traveling with Children: Families are welcome onboard. Lap infants (children under the age of two) travel free of charge, though age verification may be required. For older children traveling alone, an Unaccompanied Minor service is available for a fee on direct flights, providing supervision from the departure gate to the arrival destination.
• Expectant Mothers: Pregnant passengers can generally travel without restrictions up to the 36th week of pregnancy. After this period, a doctor's certificate dated within 72 hours of departure is required to ensure safety.

The Contour Difference

Whether your journey takes you to the Caribbean shores of Philipsburg or the historic streets of Charlotte Amalie, the service onboard Contour Airlines is designed to minimize stress. By bundling checked bags, seat selection, and extra legroom into the standard fare, the airline offers a straightforward and relaxing travel experience that stands in stark contrast to the crowded and fee-heavy nature of modern commercial flying.

Popular Destinations and Routes

Contour Airlines specializes in connecting smaller regional markets with key transit hubs, ensuring seamless travel for communities that might otherwise lack convenient air service. With a significant operational base in Chicago, the airline facilitates essential links across the United States and extends its network to select Caribbean destinations, providing reliable jet service to both business and leisure travelers.

Planning a trip with Contour Airlines can be a seamless experience with a few strategic preparations. To secure the best fares, it is highly recommended to book your tickets at least 21 to 60 days in advance. Since regional flights often operate with smaller aircraft and limited seating capacity, prices tend to rise closer to the departure date. Being flexible with your travel dates—such as flying mid-week instead of on weekends—can also help you find lower rates.

For the smoothest airport experience, take advantage of online check-in. This service typically becomes available 24 hours prior to your flight and allows you to select your seat and download your mobile boarding pass. This is especially convenient if you are connecting through their major hub in Chicago, allowing you to bypass ticket counter lines and head straight to security if you are traveling with carry-on luggage only.

When it comes to seat selection, passengers are often pleasantly surprised by the onboard comfort. Contour Airlines is known for offering expanded legroom and leather seating across the cabin, providing a "first-class feel" at an economy price. However, to ensure you sit with your travel companions or secure a window seat for the views, it is wise to choose your seats immediately after booking rather than waiting until the last minute.

Technology can be your best travel companion. Downloading the airline's mobile app allows you to receive real-time notifications about gate changes or delays, which is crucial for maintaining a tight itinerary. Additionally, given that regional travel can be susceptible to weather-related adjustments, purchasing comprehensive travel insurance is a smart investment to protect your plans against unforeseen cancellations or missed connections.

History and Development

Founding and Early Roots

While the brand Contour Airlines is a relatively modern name in the commercial aviation sector, its operational roots run deep into the history of American aviation. The airline was established as the scheduled service brand of Contour Aviation (formerly known as Corporate Flight Management), a company founded in 1982 in Smyrna, Tennessee. For over three decades, the parent company built a formidable reputation in the on-demand charter, corporate flight management, and fixed-base operator (FBO) sectors. This extensive background in private aviation laid the groundwork for the airline's service philosophy, prioritizing a level of personal attention and reliability often absent in regional commercial flying.

Launch of Scheduled Services

The transition from charter operations to scheduled commercial flights marked a significant milestone in the company's history. In 2016, recognizing a gap in the market left by the consolidation of major US carriers, the company launched Contour Airlines. The inaugural route connected Bowling Green, Kentucky, with Atlanta and Destin, immediately setting a precedent for the carrier's strategy: restoring vital air links to communities that had been disconnected from the national air transportation network.

Strategic Expansion and the EAS Program

A major catalyst for Contour's rapid expansion has been its participation in the United States Department of Transportation's Essential Air Service (EAS) program. As major airlines retired smaller turboprops and withdrew from smaller cities, Contour stepped in to fill the void. By bidding on and winning government contracts, the airline successfully revitalized air travel in dozens of underserved markets. This strategy allowed the airline to grow its network sustainably, establishing focus cities and hubs in key locations such as Chicago and Charlotte to feed traffic from regional towns into major international gateways.

Fleet Evolution and Cabin Innovation

Unlike many regional startups that utilized turboprops, Contour Airlines made a decisive move to operate a fleet of Embraer regional jets (ERJ-135 and ERJ-145). However, the airline introduced a significant innovation in fleet configuration. Instead of retaining the standard high-density seating, Contour reconfigured these aircraft to seat just 30 passengers. This strategic decision was driven by regulatory frameworks that allowed the airline to utilize captains and first officers with specific qualifications while simultaneously offering a superior passenger product. This "row-removal" strategy created the airline's signature offering: economy tickets with first-class legroom for every passenger.

Modern Developments and Partnerships

In recent years, Contour Airlines has moved beyond being a standalone regional operator to becoming an integrated part of the global travel network. A pivotal development was the establishment of an interline agreement with American Airlines. This partnership validated Contour's operational standards and allowed passengers to book seamless itineraries connecting small regional airports to American’s vast global network on a single ticket. Today, the airline continues to modernize its operations, focusing on high reliability and customer satisfaction, effectively blurring the lines between private charter luxury and scheduled commercial service.