Volaris

Volaris is more than just an airline; it is a dynamic bridge connecting cultures and communities across the Americas with remarkable efficiency. As Mexico's leading ultra-low-cost carrier, the company has revolutionized the regional aviation market by making air travel accessible to a wider audience through its innovative "clean base fare" model. Whether travelers are seeking a relaxing beach getaway or a crucial business connection, Volaris provides a vibrant, reliable, and cost-effective flying experience that prioritizes punctuality and modern service standards.

Since its inception, the airline has rapidly expanded its footprint, establishing itself as a key player in domestic and international markets. With a mission to enable more people to travel well, Volaris focuses on point-to-point operations that reduce travel time and costs. The carrier is widely recognized for its commitment to sustainability and operational excellence, boasting one of the youngest and most fuel-efficient fleets in the region.

Volaris distinguishes itself through several key features that enhance the passenger experience while maintaining affordability:

• Modern Fleet: The airline operates a standardized fleet of Airbus A319, A320, and A321 aircraft, including many NEO (New Engine Option) models. This strategy not only ensures high reliability and safety but also significantly reduces the airline's carbon footprint compared to industry averages.
• Extensive Network: While its main hub is in Guadalajara, Volaris offers robust connectivity across Mexico and into the United States. Popular routes include frequent flights to major hubs like Mexico City, the bustling border city of Tijuana, and the world-famous resort destination of Cancun.
• Customizable Travel: The airline's "You Decide" philosophy allows passengers to pay only for the services they need. From baggage allowance to seat selection, travelers have full control over their itinerary costs, making it an ideal choice for budget-conscious tourists.
• Safety and Quality: Volaris adheres to rigorous international safety standards and holds the IOSA (IATA Operational Safety Audit) registration. This commitment to safety, combined with a focus on punctuality, has earned it a reputation as a dependable carrier in the North American market.

Contact Information for Volaris in the United Arab Emirates

Travelers located in the United Arab Emirates should be aware that Volaris does not currently operate direct flights to the region nor maintain a physical office in the country. For passengers in the UAE planning travel to Mexico or the United States, customer support is available primarily through international hotlines and digital channels, which offer assistance in English and Spanish.

Official Website

For the most up-to-date flight schedules, baggage policies, and online booking, visit the official airline website. This is the primary resource for managing reservations from abroad.

• Official Website: www.volaris.com

Contact Information

Since there is no local support team in the UAE, inquiries are handled by the international contact centers. Please consider time zone differences when calling the North American numbers.

• WhatsApp Support: +52 55 5898 8599 (Recommended for quick queries and 24/7 automated assistance)
• Customer Service (USA & International): +1 855 865 2747
• Customer Service (Mexico): +52 55 1102 8000
• Ticket Booking: Reservations can be made via the website or the numbers listed above.
• Mobile App: Volaris App (Available on the App Store and Google Play)

Social Media

Volaris is highly active on social media platforms, where they often post updates and respond to passenger inquiries via direct messages.

• Facebook: facebook.com/volaris
• Twitter/X: twitter.com/viajaVolaris
• Instagram: instagram.com/viajavolaris

Local Offices

Note for UAE Residents: There are no Volaris ticket offices or airport counters in Dubai, Abu Dhabi, or other emirates. All administrative matters must be resolved online or via the international call centers.

24/7 Support

For immediate assistance outside of North American business hours, the airline's WhatsApp Chatbot is the most efficient way to check flight status, retrieve a boarding pass, or add services to your booking from the UAE.

Baggage Allowances & Policies

Volaris operates with a flexible "unbundled" fare model, allowing passengers to choose the baggage allowance that best fits their travel needs. Understanding these options before you pack can help you avoid unexpected fees at the airport. Whether you are traveling light or bringing equipment for a long vacation, here is everything you need to know about the airline's baggage policies.

Carry-On Baggage

Your carry-on allowance depends entirely on the fare class purchased (Zero, Basic, or Plus). It is crucial to verify which fare you have selected, as gate fees for non-compliant bags can be higher than pre-purchased options.

• Personal Item: Included with all fares. This item must fit completely under the seat in front of you. Common examples include a handbag, briefcase, laptop bag, or small backpack. The maximum dimensions are typically 14 x 18 x 8 inches (35 x 45 x 20 cm).
• Standard Carry-On: Included with Basic and Plus fares. This bag must fit in the overhead bin and generally should not exceed 22 x 16 x 10 inches (55 x 40 x 25 cm) including wheels and handles.
• Weight Limits: For fares that include both a personal item and a carry-on, the combined weight of both items usually must not exceed 22 lbs (10 kg) for standard tickets, though purchasing additional weight allowance is often an option.

Checked Baggage

Checked baggage is not automatically included in the lowest fare classes but can be added during booking or via the "My Trips" section on the website. If you are flying on a Plus fare, one checked bag is typically included.

• Standard Weight: A standard checked bag must not exceed 55 lbs (25 kg).
• Dimensions: The maximum linear dimensions (length + width + height) are 62 inches (158 cm).
• Bag Drop: Passengers with checked luggage should arrive at the airport at least 2 to 3 hours before departure to ensure enough time for screening and tagging.

Excess Baggage Fees

If your luggage exceeds the standard limits, additional charges will apply. It is significantly cheaper to pay for extra bags or weight online before arriving at the airport.

• Overweight Bags: Bags weighing between 56 lbs (26 kg) and 99 lbs (45 kg) are subject to an overweight fee. Volaris does not accept any single bag weighing more than 99 lbs (45 kg).
• Oversized Bags: Luggage exceeding 62 total inches (158 cm) falls into the oversized category. The absolute maximum size allowed is 110 total inches (280 cm).
• Additional Pieces: You can check up to 5 bags total per passenger, subject to available space and applicable fees for each additional piece.

Special Items: Sports Equipment & Musical Instruments

Volaris welcomes adventurers and musicians, offering specific policies for transporting special equipment. These items can often be counted as part of your checked baggage allowance if they meet size and weight restrictions, or they can be purchased as a "Sports and Music" add-on.

• Sports Equipment: Items such as golf clubs, surfboards, bicycles, and diving gear are accepted. They must be properly packed in a hard or soft case designed for shipping. Pedals must be removed from bicycles, and handlebars must be fixed sideways.
• Musical Instruments: Small instruments (like violins or flutes) can be brought on board as your carry-on if they fit in the overhead bin or under the seat. Larger instruments (like guitars or cellos) must be checked or properly packed in a hard case to withstand handling.

Restricted and Prohibited Items

To ensure the safety of all passengers, certain items are strictly prohibited in both carry-on and checked luggage. Always check the official list before packing.

• Lithium Batteries: Loose or spare lithium batteries and power banks must be carried in your carry-on baggage only. They are forbidden in checked luggage due to fire risks.
• Liquids (Carry-On): Liquids, gels, and aerosols in carry-on bags must be in containers of 3.4 oz (100 ml) or less and fit into a single quart-sized clear plastic bag.
• Prohibited Everywhere: Explosives, flammable solids/liquids (lighter fluid, gasoline), oxidizers, and toxic substances are strictly banned from the aircraft.

Tips for Packing Efficiently

Traveling with a low-cost carrier like Volaris rewards efficiency. Here are a few tips to maximize your allowance:

1. Weigh at Home: Use a portable luggage scale to ensure your carry-on and checked bags are within limits before you leave for the airport.
2. Wear Your Heaviest Layers: If you are traveling to a cooler climate, wear your coat and heaviest shoes on the plane to save weight in your bag.
3. Soft-Shell Bags: Consider using a soft-shell backpack or duffel as your carry-on; they are easier to fit into overhead bins or sizers than rigid suitcases.
4. Pre-pay for Bags: If you think you might go over the limit, buy the extra weight online. The airport counter prices are considerably higher than web prices.

Pet Travel Rules with Volaris

To create a smooth travel experience for you and your four-legged companions, Volaris offers comprehensive options for flying with pets. Whether you are relocating or going on vacation, the airline treats dogs and cats as part of the family, providing safe and regulated transport solutions.

Transport Options

In Cabin (Carry-on)

For smaller pets that can travel by your side, the cabin option is ideal. This service allows you to keep your pet under the seat in front of you throughout the flight.

• Carrier Dimensions: The carrier must be soft-sided or hard-sided and should not exceed 17.5 x 12 x 7.5 inches (44 x 30 x 19 cm) to fit under the seat.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 22 lbs (10 kg).
• Allowed Pet Types: Only dogs and cats are permitted in the cabin.
• Breed Restrictions: Generally, there are no breed restrictions for the cabin as long as the pet fits comfortably in the carrier, though puppies and kittens must be at least 4 months old.
• Limit per Passenger: Only one pet carrier is allowed per passenger.

In Cargo Hold (Checked Baggage)

Larger pets that exceed the cabin weight limits can travel safely in the pressurized cargo hold as checked baggage.

• Container Requirements: You must provide a rigid, IATA-approved kennel (hard plastic) with a secure metal door. Mesh or fabric carriers are not allowed.
• Space Requirements: The pet must be able to stand up, turn around, and lie down comfortably in their natural position inside the crate.
• Weight and Size Limits: The combined weight of the pet and crate must not exceed 99 lbs (45 kg). If it exceeds this, it must be shipped as cargo.
• Temperature Restrictions: For safety, pets may not be accepted if the temperature at the departure or arrival airport is extreme (above 85°F/29°C or below 45°F/7°C).
• Required Documentation: A label with your name, address, and phone number must be affixed to the kennel.

As Cargo (For Large Animals)

When your pet is too large for checked baggage or is traveling unaccompanied, Volaris Cargo services are required.

• When Required: This option is mandatory for animals and crates weighing more than 99 lbs (45 kg).
• Special Requirements: This service involves specific airway bills and handling procedures separate from standard passenger luggage.
• Booking Procedure: You must coordinate directly with the airline's cargo department in advance to arrange logistics and drop-off times.

Required Documentation

To ensure a hassle-free check-in, have the following documents ready in original and copy formats:

• Veterinary Passport: An official record identifying the pet and owner.
• Health Certificate: A certificate issued by a veterinarian, typically required to be issued within 5 days prior to the flight (check specific destination rules).
• Vaccinations: Proof of current rabies vaccination (administered at least 30 days before travel and valid for the duration of the trip).
• Deworming Record: Proof of internal and external parasite treatment.
• International Certificates: For flights crossing borders (e.g., to the USA or Central America), specific sanitary certificates or SAGARPA/USDA forms may be required.

Service Costs

Fees for traveling with pets are additional to your ticket price and vary based on the season and route.

• In-Cabin Fee: Typically ranges from approximately $50 to $100 USD per segment, depending on when you book (online booking is cheaper than airport payment).
• Cargo Hold Fee: Checked pets generally cost between $90 and $140 USD per segment.
• Note: Prices are subject to change and are higher for international routes compared to domestic flights within Mexico.

Preparation Tips

Helping your pet prepare for the journey can significantly reduce their stress levels.

• Carrier Familiarity: Let your pet spend time in their carrier days or weeks before the flight to make them feel safe inside.
• Feeding: Feed your pet about 4 hours before the flight to prevent air sickness; do not feed them immediately before departure.
• Hydration: Offer small amounts of water before the flight, but avoid filling the bowl inside the crate to prevent spills.
• Stress Reduction: Place a familiar item, like a blanket or t-shirt with your scent, inside the carrier. The airline generally advises against sedation unless prescribed by a vet.

Restrictions

Certain limitations exist to ensure the safety of the animal and passengers.

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are often restricted from the cargo hold due to respiratory risks. They may fly in the cabin if they meet size/weight limits.
• Prohibited Animals: Rodents, reptiles, ferrets, birds, and venomous animals are not permitted.
• Exceptions: Service dogs and psychiatric support dogs may fly in the cabin free of charge if they meet specific training and documentation requirements.

Important: Airline policies are subject to change without notice. We strongly recommend contacting Volaris directly or visiting their official website before your trip to confirm the most current rules and fees for your specific itinerary.

Volaris Loyalty Program: v.club and Spin Premia

Volaris takes a unique approach to loyalty that aligns with its ultra-low-cost model, focusing on immediate savings through a subscription service called v.club and a rewards currency known as Spin Premia. Instead of a traditional frequent flyer program based solely on distance flown, this dual system allows travelers to access the lowest "blue" fares instantly while earning points on everyday purchases and travel expenses.

Membership Levels

Unlike legacy airlines that offer "Silver" or "Gold" status based on miles flown, Volaris offers paid membership tiers within its v.club program. These memberships guarantee access to the exclusive lowest fares on every flight, acting as an instant status upgrade.

• v.club Individual: The entry-level membership designed for solo travelers. It provides immediate access to exclusive v.club fares and special promotional offers throughout the year.
• v.club Duo: Ideal for couples or companions. This tier extends the exclusive discount benefits to the member and one additional travel companion, provided they travel on the same itinerary.
• v.club Friends & Family: The top-tier subscription option, perfect for families or groups. It allows the member to book discounted fares for themselves and up to six additional passengers on the same reservation.

Earning Points

Volaris is a key partner in the Spin Premia coalition program, which allows members to earn points not just on flights, but on a wide variety of daily activities in Mexico and with select partners.

• Flights: Members earn Spin Premia points based on a percentage of the fare paid for Volaris flights and additional services like baggage or seat selection.
• Co-branded Credit Cards: The Volaris INVEX credit cards are the fastest way to accumulate points, offering bonuses on ticket purchases and everyday spending.
• Retail Partners: Points can be collected at thousands of locations across Mexico, including the ubiquitous OXXO convenience stores, OXXO Gas stations, and other participating retailers.
• Promotions: Frequent bonus campaigns allow members to earn extra points during special sales events or new route launches.

Redeeming Points

The program emphasizes flexibility, treating points essentially as cash that can be applied directly to travel costs.

• Award Flights: Points can be used to pay for Volaris tickets in full or in part. There are no blackout dates; if a seat is available, you can pay for it with points.
• Ancillary Services: Travelers can redeem points to cover the cost of checked bags, seat selection, and other flight add-ons.
• Partner Rewards: Spin Premia points can also be redeemed for products and services at OXXO stores and other coalition partners within Mexico.

Alliance Membership

Volaris is not a member of any major global airline alliance (such as Star Alliance, SkyTeam, or oneworld). However, it maintains strategic partnerships to enhance connectivity.

• Independent Status: As a low-cost carrier, Volaris operates independently to maintain its efficient cost structure.
• Key Partners: The airline has a codeshare partnership with Frontier Airlines, facilitating smoother travel between Mexico and the United States.

How to Join

Joining the program is straightforward and digital-first.

• Online Registration: Travelers can sign up for a Spin Premia account directly on the Volaris website or via the Spin Premia app.
• v.club Subscription: You can purchase a v.club membership during the flight booking process to immediately apply discounts to your current itinerary.
• Digital ID: Once registered, your membership is linked to your email, and you can manage your points and subscriptions entirely through the Volaris mobile app.

Onboard Experience and Service Classes

As an ultra-low-cost carrier, Volaris operates with a distinct service model designed to keep fares affordable while allowing passengers to customize their experience. Unlike traditional full-service airlines, Volaris does not offer separate Business or First Class cabins. Instead, the entire aircraft is configured as a single Economy Class cabin, but passengers can choose from different "fare families" to determine their level of flexibility and included amenities.

Fare Classes and Bundles

While the physical seat remains consistent throughout the cabin, the airline offers tiered bundles that dictate your baggage allowance and priority services. Understanding these options is key to booking the right ticket for your journey.

• Zero Fare: The most basic and economical option. It includes transportation for the passenger and one small personal item that must fit under the seat. This fare does not include carry-on luggage for the overhead bin or checked bags.
• Basic Fare: A step up that strikes a balance between cost and comfort. This option typically includes a standard carry-on bag for the overhead compartment in addition to the personal item.
• Plus Fare: The most comprehensive bundle, often preferred by international travelers. It generally includes a personal item, a carry-on bag, and one checked bag, along with priority boarding privileges and unlimited flight changes (though fare difference charges may apply).

Seat Configuration and Comfort

Volaris operates a modern fleet of Airbus A319, A320, and A321 aircraft. The cabin features a standard 3-3 configuration (three seats on the left, an aisle, and three seats on the right). The seats are designed with a "slimline" profile to maximize capacity and fuel efficiency.

• Seat Pitch: The standard seat pitch is approximately 28 to 29 inches, which is typical for low-cost carriers.
• Premium Seats: For travelers seeking extra legroom, the airline offers specific rows (usually the front row and emergency exit rows) available for purchase during the booking process. These seats provide significantly more space to stretch out during flights to destinations like Tijuana or Cancun.
• Recline: Most standard seats have limited pre-recline or are fixed to ensure living space for the passenger behind, though this varies slightly by aircraft model.

In-Flight Dining

In line with its low-cost model, Volaris does not provide complimentary meals or beverages. Instead, passengers can purchase items from the "Entre Nubes" (Among Clouds) menu.

• Menu Selection: The onboard menu features a variety of snacks, including chips, cookies, and sandwiches, as well as hot and cold beverages like coffee, tea, soft drinks, and alcoholic options.
• Payment: Transactions are typically cashless; major credit and debit cards are accepted onboard. It is advisable to bring a card for any in-flight purchases.

Entertainment and Connectivity

Volaris does not offer seatback entertainment screens or Wi-Fi connectivity on its flights. The airline encourages a "Bring Your Own Device" (BYOD) approach.

• Preparation: Passengers are strongly advised to download movies, music, or e-books onto their smartphones or tablets before departure.
• Power: USB charging ports are not guaranteed on all aircraft, so bringing a fully charged portable power bank is highly recommended, especially for longer flights connecting through the Guadalajara hub.

Special Services

Volaris is committed to making travel accessible and provides assistance for passengers with specific needs.

• Volaris is With You: This service is dedicated to elderly passengers and those with disabilities. Wheelchair assistance can be requested at no extra cost during booking or at least 24 hours before the flight.
• Unaccompanied Minors: The "Volaris Accompanied" service provides supervision for children traveling alone between the ages of 5 and 17. This service is mandatory for children aged 5 to 11 and optional for those aged 12 to 17.
• Pregnant Passengers: Women up to 36 weeks pregnant can travel without a medical certificate, provided they are in good health. After 36 weeks, travel is not permitted for safety reasons.

Volaris operates an extensive route network that primarily focuses on connecting major cities within Mexico and the United States, with its primary operational base located in Guadalajara. The airline specializes in point-to-point flights that facilitate affordable travel between key economic centers and popular leisure destinations across the region.

Planning a trip with Volaris is the first step toward an exciting adventure across Mexico and the Americas. As a budget-friendly airline with its primary hub in Guadalajara, understanding how their booking system works can help you secure the best value for your money. By following a few strategic tips, you can navigate their fare options and enjoy a smooth journey.

Timing Your Booking
To find the lowest fares, it is generally advisable to book your tickets at least two to three months in advance. Last-minute bookings on low-cost carriers can often be significantly more expensive. If your travel dates are flexible, try searching for flights mid-week, particularly on Tuesdays and Wednesdays, as these days often feature lower prices compared to weekends.

Finding Deals and Promotions
Volaris frequently runs flash sales and promotions. To stay updated, consider subscribing to their email newsletter or following their official social media channels. Watching for their "clean" base fares allows you to add only the extras you need, such as baggage or flexibility, keeping your overall costs down.

Online Check-In
To save time and potential fees at the airport, maximize the use of the online check-in feature. This service typically opens between 24 and 72 hours before departure, depending on your specific route and fare class. Completing this step early allows you to secure your digital boarding pass and avoid long queues at the airport counters.

Seat Selection and Mobile App
Like many low-cost carriers, seat selection usually comes with an additional fee. If you prefer extra legroom or want to ensure your group sits together, it is best to purchase your seats during the initial booking process when prices are often lower. Additionally, downloading the official mobile app is highly recommended. It allows you to manage your itinerary, receive real-time flight status updates, and store your boarding pass directly on your phone for easy access.

Travel Insurance
Unexpected changes can happen, so purchasing travel insurance is always a smart decision. Whether it is for medical emergencies, baggage delays, or flight cancellations, having coverage provides peace of mind, especially when flying internationally to destinations like Cancun or Mexico City.

History and Corporate Development

The story of Volaris began in 2004, born from a vision to democratize commercial aviation in Mexico by offering affordable fares to a broader demographic. Originally founded as "Vuela Compañía de Aviación" by the private equity fund Discovery Americas and other partners, the airline aimed to disrupt the market with an ultra-low-cost business model. Operations officially commenced in March 2006 with an inaugural flight from Toluca to Tijuana, marking the start of a new era in Mexican aviation that prioritized efficiency and accessibility.

Strategic Growth and Milestones

In its early years, the airline operated primarily out of Toluca, but quickly recognized the need to expand into major economic centers. A significant turning point occurred in 2010, allowing the carrier to acquire slots at the busy Mexico City International Airport, significantly boosting its visibility and passenger volume. However, its most strategic move was establishing Guadalajara as a primary operational hub. This decision positioned the airline to serve a vast network of domestic routes and capitalize on the "visiting friends and relatives" market between Mexico and the United States.

Another major milestone was achieved in September 2013, when the company successfully completed its initial public offering (IPO), listing simultaneously on the New York Stock Exchange (NYSE) and the Mexican Stock Exchange (BMV). This financial influx fueled rapid expansion and solidified its status as a leading player in the North American market.

Fleet Evolution

From the beginning, the carrier committed to a standardized fleet strategy to minimize maintenance costs and maximize training efficiency. Starting with the reliable Airbus A319 and A320 aircraft, the airline has continuously modernized its inventory. Today, it boasts one of the youngest fleets in the Americas, having transitioned significantly to the Airbus A320neo and A321neo families. These modern aircraft are equipped with fuel-efficient engines and sharklet wingtips, aligning with the company's goals to reduce its environmental footprint while increasing seat capacity on popular routes to destinations like Cancun.

Regional Expansion and Partnerships

While Volaris has not pursued traditional mergers with legacy carriers, it has aggressively expanded its corporate footprint through the creation of strategic subsidiaries. To capture the Central American market, the group launched Volaris Costa Rica in 2016 and later Volaris El Salvador. These ventures have allowed the airline to replicate its successful low-cost model across borders, connecting capital cities in the region with key destinations in the United States, such as Los Angeles.

A unique aspect of its development is the strong emphasis on the transborder market. The airline played a pivotal role in the success of the Cross Border Xpress (CBX), a pedestrian bridge connecting San Diego directly to the Tijuana airport. This infrastructure innovation turned Tijuana into a crucial gateway for travelers from Southern California, allowing them to access domestic Mexican flights with ease.

Modern Innovations

In recent years, the airline has focused on digital transformation to enhance the user experience. Moving away from traditional paper tickets, it has heavily invested in its mobile app and online platforms, enabling features like automated check-in and personalized flight add-ons. Despite global challenges in the aviation industry, the carrier has remained resilient, consistently ranking as the largest domestic airline in Mexico by passenger numbers and continuing to open new routes that connect underserved communities with major urban hubs like Monterrey.