Air Mauritius

As the national carrier of the Republic of Mauritius, Air Mauritius serves as the primary gateway to one of the world's most coveted island destinations. Established to connect this remote paradise with the rest of the globe, the airline embodies the warm and welcoming spirit of the Mauritian people. Passengers are treated to a unique "island in the sky" experience, where the holiday atmosphere begins the moment they step on board.

History and Global Reach

Founded in June 1967, Air Mauritius was created to ensure the island nation remained connected to the world. Over the decades, it has grown from a small regional operator into a recognized international airline, playing a vital role in the country's tourism and trade sectors. The airline connects Mauritius to major hubs in Europe, Asia, Africa, and Australia. For travelers in the region, it provides essential links, such as the direct service from Dubai, facilitating smooth connections between the Middle East and the Indian Ocean.

Modern Fleet and Passenger Comfort

The airline operates one of the youngest and most modern fleets in the region, featuring the Airbus A350-900 XWB and the A330-900neo. These state-of-the-art aircraft are designed with passenger well-being in mind, offering lower cabin altitude, quieter engines, and mood lighting to reduce jet lag. The cabin configuration includes a spacious Business Class with full lie-flat seats and a comfortable Economy Class with generous legroom and modern entertainment systems.

Service Excellence and Safety

Air Mauritius is renowned for its high standards of service, often recognized by industry bodies like the World Travel Awards as the "Indian Ocean’s Leading Airline." The company’s mission focuses on delivering l’Ambiance Mauricienne—a distinct blend of authentic local cuisine and warm, attentive hospitality. Safety remains the airline's top priority; it adheres to rigorous international safety standards and maintains a strong operational record, ensuring peace of mind for every traveler.

For travelers currently in the United Arab Emirates, connecting with Air Mauritius is convenient thanks to their established local presence in Dubai. Whether you need to modify a reservation, inquire about baggage allowances, or require assistance at the airport, the airline operates through a dedicated General Sales Agent (GSA) and maintains an office at Dubai International Airport to ensure smooth service.

Official Website

For the most direct access to flight schedules, online check-in, and booking management, visit the official global website which services the UAE market:

• Official Website: www.airmauritius.com

Contact Information

If you prefer to speak with a representative directly in the UAE, you can use the following local contact details:

• Customer Service & Airport Office: +971 4 224 5555
• Ticket Booking (City Office): +971 4 221 4455
• Email: mkdxb@nasa-travel.ae (Local UAE inquiries) or reservations_mru@airmauritius.com (Global Reservations)
• Mobile App: "Air Mauritius" (Available on the App Store and Google Play)

Social Media

Stay updated with the latest news and offers by following the airline's official social media channels:

• Facebook: Air Mauritius on Facebook
• Twitter/X: @airmauritius
• Instagram: @airmauritius

Local Offices in United Arab Emirates

You can visit the airline's local representatives for in-person assistance at the following locations:

• Dubai City Office (GSA - Nasser Air Travel):
  NASA Building, Al Maktoum Road, Deira, Dubai, United Arab Emirates.
• Dubai Airport Office:
  Dubai International Airport (DXB), Terminal 1, Dubai, United Arab Emirates.

Emergency & 24/7 Support

If you require urgent assistance outside of standard UAE business hours, you may contact the airline's global 24/7 call center located in Mauritius (international calling charges may apply):

• Global Contact Center: +230 207 7575

Baggage Policy Overview

Preparing for your journey with Air Mauritius is straightforward, thanks to a baggage policy designed to accommodate the needs of holidaymakers and business travelers alike. Whether you are heading to the beaches of Port Louis or traveling from Dubai, understanding the allowances for your specific ticket class ensures a smooth check-in experience. The airline generally operates on a Piece Concept for most international routes, simplifying how you plan your packing.

Carry-On Baggage Allowance

All passengers are entitled to bring hand luggage on board, provided it fits within the standard overhead bins. The allowance depends on your class of travel:

• Economy Class: Passengers are allowed one piece of hand luggage with a maximum weight of 7 kg.
• Business Class: Travelers may carry two pieces of hand luggage, each weighing up to 7 kg.

In addition to the main carry-on bag, you may also bring one small personal item, such as a handbag, laptop bag, or camera case, which must fit under the seat in front of you. It is important to ensure that valuable items, travel documents, and medication are kept in your carry-on luggage.

Checked Baggage Limits

Your checked baggage allowance varies based on your route and fare family. For flights connecting the Middle East and Mauritius, the following general limits typically apply:

• Economy Class: Most fares allow for one or two pieces of checked baggage, each weighing up to 23 kg.
• Business Class: Passengers usually enjoy an allowance of two pieces, with a generous weight limit of 32 kg per bag.

Always check your specific ticket confirmation for the exact allowance, as "Light" fares may have different restrictions compared to "Standard" or "Flex" options.

Sports Equipment and Musical Instruments

Air Mauritius is particularly welcoming to sports enthusiasts. One of the most notable perks is the allowance for golf bags. On direct flights operated by Air Mauritius, one golf bag (up to 20 kg) is often carried free of charge per passenger, making it an excellent choice for golfers visiting the island's renowned courses. Other sports equipment, such as surfboards, scuba diving gear, or bicycles, can be included as part of your free baggage allowance if within the size and weight limits. If they exceed these limits, special rates apply. Musical instruments can be carried as hand luggage if small enough, or checked in as special baggage; large instruments may require purchasing an extra seat.

Excess Baggage Fees

If you plan to travel with more luggage than your free allowance permits, excess baggage fees will apply. These fees are charged per piece or per kilogram, depending on the route. It is highly recommended to purchase extra baggage allowance online in advance via the Air Mauritius website, as the rates are significantly lower—often up to 20% cheaper—than paying at the airport counter on the day of departure.

Restricted and Prohibited Items

For safety reasons, certain items are strictly prohibited in both checked and carry-on luggage. These include explosives, flammable liquids, compressed gases, and other hazardous materials. Lithium batteries and power banks must never be placed in checked luggage; they must be carried in your cabin baggage. Liquids, aerosols, and gels (LAGs) in carry-on bags must be in containers of 100ml or less and packed in a transparent, resealable plastic bag.

Tips for Efficient Packing

To avoid delays or extra charges, weigh your bags at home before heading to the airport. Ensure all old barcode tags are removed from your luggage to prevent routing errors. Label your bags clearly with your name, phone number, and email address both inside and outside. If you are traveling with fragile items, it is best to pack them securely in the center of your suitcase, cushioned by clothes, or carry them with you in the cabin.

Pet Travel Policy Overview

Air Mauritius is committed to the safety and comfort of all passengers and animals. Due to strict government veterinary regulations designed to protect the unique ecosystem of the island, the airline enforces specific rules for pet transport. It is important to note that pets are not permitted in the passenger cabin on Air Mauritius flights. This policy applies to all domesticated animals, regardless of their size or weight, with the sole exception of certified service dogs.

Traveling to Mauritius (Import Rules)

If you are planning a trip to Port Louis from international destinations such as Dubai, you must adhere to the rigorous import regulations of the Mauritian authorities. Animals are not accepted as checked baggage (excess baggage) for flights arriving into Mauritius.

• Manifest Cargo Mandatory: All pets entering Mauritius must be transported as Manifest Cargo. This means they travel in the aircraft's hold but are processed through the Cargo Terminal rather than the passenger check-in counters.
• Booking Process: You cannot book this service through the standard passenger reservation system. You must contact the Air Mauritius Cargo department or a specialized freight forwarder well in advance to arrange the shipment.
• Import Permit: A valid Import Permit issued by the Ministry of Agro-Industry and Food Security of Mauritius is mandatory before travel.

Traveling from Mauritius (Export Rules)

For passengers departing from Mauritius, the rules are slightly more flexible, depending on the regulations of the destination country.

• Checked Baggage (AVIH): On many routes leaving the island, domesticated dogs and cats may be accepted as Checked Baggage in the hold, provided the combined weight of the animal and kennel does not exceed 32 kg.
• Cargo Requirement: If the animal and crate exceed 32 kg, or if the destination country (e.g., the UK) requires animals to arrive as cargo, the pet must be transported as Manifest Cargo.

Service Animals

Certified service dogs assisting passengers with disabilities are the only animals permitted in the aircraft cabin. This service is provided free of charge, but specific conditions apply:

• Pre-Notification: You must notify Air Mauritius at the time of booking or at least 48 hours before departure.
• Documentation: Valid medical documentation and proof of the dog’s training and certification must be presented.
• Restraint: The dog must remain muzzled and on a lead at all times and sit at the passenger's feet.

Container and Safety Requirements

Whether traveling as checked baggage or cargo, your pet's safety relies on a proper travel crate. The container must comply with IATA Live Animals Regulations:

• Structure: The crate must be rigid (fiberglass or hard plastic), leak-proof, and secure. Wire-mesh or soft-sided carriers are not suitable for the hold.
• Size: There must be enough space for the animal to stand, turn around, and lie down in a natural position.
• Breed Restrictions: To ensure animal welfare, Air Mauritius does not transport snub-nosed (brachycephalic) breeds of cats and dogs (such as Pugs, Bulldogs, or Persian cats) in the hold due to the risk of respiratory difficulties.

Documentation Checklist

To avoid travel disruptions, ensure you have the following documents ready:

• Veterinary Health Certificate: Issued by a registered veterinarian close to the travel date.
• Vaccination Records: Proof of up-to-date rabies vaccination and other shots required by the destination.
• Import/Export Permits: Essential for entry into Mauritius or the destination country.

Important: Pet travel fees are not included in the free baggage allowance. Costs vary based on the route, weight, and method of transport (Cargo vs. Checked Baggage). We strongly recommend contacting the Air Mauritius local office or Cargo department at least a week before your planned trip to confirm the latest requirements and costs.

Kestrelflyer Loyalty Program

Introduction

Kestrelflyer is the rewarding loyalty program of Air Mauritius, designed to add value to every journey you take with the airline. Named after the Mauritius Kestrel, a unique bird native to the island, the program offers passengers the opportunity to earn miles that can be exchanged for exclusive privileges and travel benefits. Whether you are a frequent business traveler or a holidaymaker visiting family, Kestrelflyer ensures your loyalty is recognized with a range of "Elite" services.

Membership Tiers

The program consists of three main membership levels, each designed to offer increasing rewards as you travel more frequently:

• Red (Entry Level): Start earning miles immediately upon enrolment with valid mileage for up to three years.
• Silver: Enjoy priority check-in at Business Class counters and additional free baggage allowance.
• Gold (Elite): Access exclusive airport lounges, enjoy priority boarding, and receive the highest baggage privileges.

Earning Miles

Accumulating miles is straightforward and covers various aspects of your travel experience:

• Flights: Earn miles based on the distance flown and booking class on all Air Mauritius routes.
• Code-Share Flights: Collect miles when flying with partner airlines on specific designated routes.
• Partners: Earn additional miles through partner hotels, car rental agencies, and credit card spending.
• Bonus Miles: Receive tier bonuses when you reach Silver or Gold status on qualifying flights.

Redeeming Miles

Your accumulated miles open the door to a variety of valuable rewards:

• Award Tickets: Book free flights to destinations like Port Louis or Dubai.
• Upgrades: Use miles to upgrade your seat from Economy to Business Class for a premium experience.
• Excess Baggage: Pay for extra luggage weight using miles instead of cash at the airport.
• Lounge Access: Redeem miles for entry to the Amédée Maingard Lounge for yourself or a nominee.

Airline Partnerships

While Air Mauritius is not a member of a global alliance like Star Alliance or oneworld, it maintains strong strategic partnerships:

• Partner Airlines: Frequent flyer benefits extend to flights with key partners like Emirates and Air France.
• Vanilla Alliance: A founding member of the Vanilla Alliance, improving connectivity within the Indian Ocean region.

How to Join

Joining the Kestrelflyer program is free, simple, and takes just a few minutes:

• Online: Complete the registration form on the official Air Mauritius website to receive your membership number.
• Mobile App: Sign up via the mobile application to access your digital card and check balances instantly.

Classes of Service

Flying with Air Mauritius is designed to be an extension of the holiday experience, offering passengers a taste of island hospitality from the moment they board. The airline primarily operates a two-class configuration on its international routes, including flights connecting Dubai to Mauritius. Whether traveling for business or leisure, passengers can expect attentive service and modern amenities.

Business Class

For travelers seeking luxury and privacy, Business Class on the airline’s flagship Airbus A350-900 and A330-900neo aircraft offers a premium experience. The cabin features:

• Lie-Flat Seats: Seats convert into fully flat beds, ensuring a restful sleep on long-haul journeys.
• Direct Aisle Access: A staggered 1-2-1 configuration allows every passenger direct access to the aisle without stepping over neighbors.
• Personal Space: Ample storage compartments, privacy dividers, and an adjustable work table cater to the needs of business travelers.
• Amenity Kits: Passengers receive branded kits containing travel essentials and high-quality toiletries to freshen up during the flight.

Economy Class

Economy Class is designed to provide comfort and value without compromising on quality. The modern cabin layout emphasizes relaxation:

• Ergonomic Seating: Seats are designed with adjustable headrests and generous legroom (typically 31-32 inches pitch) to enhance comfort on longer flights.
• Configurations: On wide-body aircraft, the layout usually follows a 3-3-3 or 2-4-2 pattern, making it suitable for families and solo travelers alike.
• Amenities: Blankets, pillows, and basic toiletry kits are provided on night flights to ensure a cozy journey.

In-Flight Dining

Air Mauritius takes pride in its culinary heritage, offering a menu that reflects the rich cultural diversity of Port Louis and the island nation. The "Cooking without Borders" concept brings a fusion of flavors to the skies.

Meal Service

Passengers in all classes enjoy complimentary full-service dining. The menus typically include:

• Main Courses: A choice of hot meals featuring Creole, Indian, European, and Asian influences. On flights from the UAE, Halal meals are standard.
• Beverages: A wide selection of complimentary drinks, including soft drinks, juices, tea, and coffee. Business Class passengers can also enjoy a curated list of fine wines and champagnes.
• Special Meals: Dietary requirements such as vegetarian, vegan, diabetic, or gluten-free meals can be accommodated if requested at least 24 hours before departure.

Entertainment and Connectivity

Boredom is not an option with the airline's comprehensive in-flight entertainment system.

• Audio-Video on Demand (AVOD): Personal HD touchscreens at every seat offer a vast library of the latest Hollywood blockbusters, Bollywood hits, classic movies, TV shows, and albums.
• Wi-Fi Connectivity: On the newer A350 and A330neo aircraft, passengers can stay connected with onboard Wi-Fi plans, allowing them to browse social media or check emails mid-flight.
• In-Flight Magazine: The "Islander" magazine provides engaging reading material about destinations, lifestyle, and culture.

Special Services

Air Mauritius is committed to making travel accessible and convenient for everyone, offering tailored services for passengers with specific needs.

• Families and Children: The airline is family-friendly, providing bassinets for infants (subject to availability and booking) and special "kid's meals" that are both nutritious and appealing to younger palates. Activity kits are often available to keep little ones entertained.
• Unaccompanied Minors: A dedicated service is available for children aged 5 to 14 traveling alone, ensuring they are supervised and cared for from check-in until they are handed over to their guardian at the destination.
• Medical Assistance: Passengers requiring wheelchairs, oxygen, or other medical assistance are supported by trained ground and cabin staff. Requests should be made at the time of booking to ensure seamless service.

Flight Destinations

Air Mauritius connects the world to the idyllic Indian Ocean through its primary hub in Port Louis. The airline operates a focused network that links the island nation with key international gateways, providing seamless travel options for tourists and business passengers alike.

Planning a trip with the flag carrier of Mauritius requires a bit of strategy to ensure you get the best value and experience. If you are flying from Dubai to the airline's hub in Port Louis, booking your tickets roughly 2 to 3 months in advance often yields the most competitive fares. Avoiding peak holiday seasons and maintaining flexibility with your travel dates can also help you secure lower prices.

To catch the best deals, it is worth subscribing to the Air Mauritius newsletter or following their official social media channels where flash sales are often announced. Joining the Kestrelflyer loyalty program is another smart move; even as a new member, you can start earning miles that may eventually be redeemed for excess baggage allowances, upgrades, or free tickets on future flights.

Streamline your airport experience by using the Online Check-in service, which typically opens 30 hours before your scheduled departure time. This allows you to secure your preferred spot on the plane early—whether you want a window seat for the views or an aisle seat for easy access. For those seeking extra comfort on longer journeys, consider purchasing extra legroom seats during the booking or check-in process.

For convenience on the go, download the Air Mauritius mobile app. It is a handy tool for managing your booking, checking flight status in real-time, and storing your mobile boarding pass. Finally, always remember to purchase comprehensive travel insurance before you fly. Having coverage for medical emergencies, flight cancellations, or lost luggage provides essential peace of mind, letting you focus entirely on enjoying your island getaway.

The Origins of the National Carrier

The story of Air Mauritius began in June 1967, established just before the country's independence with a vital mission: to ensure the island nation's connectivity with the rest of the world. Recognizing the challenges of geographical isolation in the Indian Ocean, the airline was created to foster economic independence and support the burgeoning tourism industry. Adopting the graceful Paille-en-Queue (White-tailed Tropicbird) as its symbol, the carrier set out to embody the spirit of the Mauritian people, starting with ground operations before quickly taking to the skies to link the island with its neighbors.

Expansion and Global Reach

From its humble beginnings focusing on regional routes to nearby islands like Rodrigues and Reunion, the airline steadily expanded its network to become a significant international player. By launching long-haul services to major capitals in Europe, Asia, and Africa, it transformed its hub in Port Louis into a key gateway for the Indian Ocean. This strategic growth not only facilitated trade but also played a crucial role in positioning Mauritius as a premier global luxury destination, bringing visitors from thousands of miles away to experience the island's legendary hospitality.

Modern Era and Strategic Connections

In recent decades, Air Mauritius has continued to evolve, modernizing its fleet with state-of-the-art aircraft such as the Airbus A350-900 and A330-900neo to ensure passenger comfort and environmental efficiency. The airline has also adapted its network to cater to changing travel patterns, strengthening ties with major global transit hubs. A testament to this modern connectivity is the established route from Dubai, which serves as a critical link for travelers from the Middle East and beyond, offering seamless access to the tropical paradise.