Twin Jet

Navigating the skies of France and its neighbors, Twin Jet offers a refined alternative to the hustle of major international carriers by focusing on direct regional connections. Since its inception, this airline has dedicated itself to linking key provincial cities, allowing passengers to bypass the congestion of massive capital hubs entirely. With a philosophy centered on efficiency and personalized service, Twin Jet transforms routine regional travel into a seamless and comfortable experience. Whether flying for a crucial business meeting or a weekend getaway, travelers appreciate the carrier's commitment to punctuality and accessibility.

Twin Jet distinguishes itself through a business-oriented model designed to optimize travel time for professionals. By utilizing a fleet primarily composed of Beechcraft 1900D aircraft, the airline can operate into smaller, more convenient airports that larger jets cannot access. This capability ensures that passengers arrive closer to their final destinations, significantly reducing ground transfer times. The airline is also a partner in the Flying Blue loyalty program, allowing frequent flyers to earn miles on their regional journeys.

Safety and reliability remain at the core of the company's mission. Twin Jet adheres to rigorous maintenance standards and employs highly trained crews to ensure a secure environment for all passengers. Their service model includes perks often missing from low-cost regional alternatives, such as complimentary luggage allowances and onboard snacks, reinforcing their status as a premium regional carrier. With a network connecting cities like Lyon, Marseille, and Milan, Twin Jet continues to be a vital link for intra-European mobility.

Twin Jet operates primarily as a French regional carrier with its main hub in Toulouse. Travelers should be aware that the airline does not currently maintain a physical ticket office, airport counter, or dedicated customer service team within the United Arab Emirates. Passengers in the UAE needing assistance with bookings, schedules, or claims are advised to contact the headquarters in France directly through international channels.

• Official Website: www.twinjet.fr – The most efficient way to check flight schedules and manage reservations.
• International Customer Service & Booking: +33 4 42 90 12 14. Please note that international call rates will apply when calling from the UAE.
• Email Support: infolignes@twinjet.net
• Customer Support Hours: The support center operates on French time (Paris Time). Agents are available Monday through Friday from 08:00 to 19:00, and on Saturdays from 09:00 to 17:00. The center is closed on Sundays.
• Social Media: For the latest news and updates, links to the airline's official social media profiles can be found in the footer of their website.

Traveling with Twin Jet is designed to be a seamless experience, reflecting its status as a premium regional carrier. Unlike many low-cost airlines, Twin Jet generally includes a generous baggage allowance in its ticket prices, ensuring that passengers flying to destinations like Toulouse or Lyon can travel with peace of mind. However, due to the specific nature of the aircraft used (typically the Beechcraft 1900D), space on board is more limited than on larger jets, requiring strict adherence to size and weight limits.

Carry-on Baggage Allowance

Passengers are entitled to bring one main piece of cabin luggage along with one smaller accessory, such as a handbag, laptop case, or camera bag. To ensure safety and comfort in the compact cabin, the following restrictions apply:

• Maximum Dimensions: The main cabin bag must not exceed 55 cm x 40 cm x 20 cm.
• Weight Limit: The combined weight of the carry-on bag and the accessory must not exceed 10 kg.
• Valet Service: Because overhead storage is limited on regional aircraft, larger carry-on items are often collected at the foot of the aircraft steps before boarding and placed in the hold. They are then returned to passengers immediately upon disembarking at the foot of the plane (Delivery at Aircraft).

Checked Baggage Limits

One of the key benefits of flying with Twin Jet is the complimentary checked baggage allowance included with most fares. Passengers should verify the specific allowance printed on their ticket, but the standard policy typically includes:

• Allowance: One piece of checked luggage per passenger.
• Weight Limit: The standard maximum weight is usually 20 kg.
• Dimensions: The total linear dimensions (length + width + height) should typically not exceed 158 cm.

Excess Baggage and Fees

If you plan to travel with more than the allotted allowance, excess baggage fees will apply. It is highly recommended to arrange this in advance, as space in the hold is limited. Passengers carrying overweight items or additional bags should contact the airline's customer service center prior to their trip to Marseille or other destinations to confirm availability and pay the necessary fees.

Special Items (Sports Equipment & Musical Instruments)

Twin Jet allows the transport of special items, though specific rules depend on the size and nature of the object:

• Musical Instruments: Small instruments that fit within the carry-on dimensions (e.g., violins) may be taken into the cabin as part of your hand luggage allowance. Larger instruments (e.g., cellos) generally require the purchase of an extra seat or must be checked in as special cargo in a hard-shell case.
• Sports Equipment: Items such as golf clubs, skis, or diving gear can often be transported, but they are subject to hold space availability and may incur a special handling fee. You must declare these items during booking.

Restricted and Prohibited Items

For the safety of all passengers, international aviation regulations strictly prohibit certain items:

• Prohibited in All Baggage: Explosives, flammable liquids, fireworks, and toxic substances.
• Prohibited in Checked Baggage: Loose lithium batteries, e-cigarettes, and power banks must be carried in the cabin, not in the hold.
• Liquids in Cabin: Liquids, gels, and aerosols must be in containers of 100 ml or less, placed in a single transparent, re-sealable plastic bag (1 liter capacity) per passenger.

Tips for Packing Efficiently

To make your journey as smooth as possible, ensure all checked bags are clearly labeled with your name, phone number, and email address inside and out. Since carry-on bags are often placed in the hold at the aircraft steps, always keep essential items—such as medication, passports, keys, and jewelry—in your smaller personal accessory that stays with you in the seat. Using soft-sided luggage can also make it easier to fit your bags into the compact compartments of regional aircraft.

Pet Travel with Twin Jet

Twin Jet understands that pets are part of the family and is happy to welcome cats and dogs on board. However, travelers must be aware that the airline operates a fleet of Beechcraft 1900D aircraft, which are smaller regional planes with specific safety configurations. Consequently, space is strictly limited, and regulations regarding animal transport are enforced more rigorously than on larger commercial jets. You must notify the airline at the time of booking to ensure quota availability for your animal.

Cabin Transport Rules

Currently, Twin Jet only permits pets to travel in the cabin. This ensures your furry companion stays with you throughout the journey. To board, the animal must be placed in a closed travel container that adheres to specific size and weight limits.

• Maximum Weight: The total weight of the animal plus its container must not exceed 6 kg.
• Carrier Dimensions: The travel bag or container must not exceed dimensions of 55 cm x 40 cm x 20 cm.
• Container Type: The carrier must be soft-sided, waterproof, and sufficiently ventilated. It must allow the animal to stand up and turn around comfortably.
• Placement: During the flight, the container must remain closed and placed under your seat or as instructed by the flight crew.
• Allowed Animals: Only dogs and cats are permitted.
• Limit: Only one pet is allowed per passenger.

Restrictions on Larger Animals

Due to the technical specifications of the aircraft used for routes such as Toulouse to Marseille, Twin Jet does not transport live animals in the cargo hold. This policy is strictly enforced to ensure safety and animal welfare.

Important: If your pet (combined with its carrier) weighs more than 6 kg, it cannot be transported on Twin Jet flights. There is no freight or checked baggage option for animals exceeding the cabin weight limit. Travelers with larger pets will need to make alternative travel arrangements.

Required Documentation

To prevent any issues at the airport, you must present valid health and identification documents for your pet. Failure to provide these may result in denied boarding.

• ID Marking: The animal must be identified by an electronic microchip (or a readable tattoo if applied before July 2011).
• Pet Passport: A valid European pet passport is required for travel within the EU.
• Vaccinations: An up-to-date anti-rabies vaccination certificate is mandatory.
• Health Certificate: For certain destinations or specific circumstances, a certificate of good health issued by a veterinarian within 5 days of travel may be required.

Service Costs

Transporting a pet in the cabin is subject to an additional fee, which must typically be paid at the airport before departure. This fee is separate from your standard baggage allowance.

• Fee: Approximately €20 to €40 per flight segment, depending on the route.
• Payment: Fees are generally collected at the check-in counter.

Additional Restrictions & Tips

To ensure a safe flight for all passengers and crew, specific restrictions apply to the types of animals accepted.

• Minimum Age: Animals must be at least 15 weeks old to travel, ensuring they meet vaccination requirements.
• Prohibited Breeds: Category 1 (attack dogs) and usually Category 2 (guard/defense dogs), such as Pit Bulls, Rottweilers, or Tosas, are generally prohibited from transport.
• Preparation: It is recommended to feed your pet 4 to 6 hours before the flight to prevent motion sickness. Do not feed them immediately before takeoff.

Service Animals: Guide dogs and assistance dogs may travel free of charge in the cabin. However, due to the small size of the cabin, their presence must be declared and confirmed at the time of booking to ensure safety protocols can be met.

Loyalty Program

Twin Jet rewards its frequent travelers through a partnership with Flying Blue, the leading loyalty program shared by Air France, KLM, and other major carriers. This collaboration allows passengers to seamlessly earn and redeem miles on their regional journeys, integrating their local travel into a global network of rewards and benefits.

Membership Tiers

The Flying Blue program features four primary membership levels, each designed to offer increasing privileges as you travel more frequently:

• Explorer: The entry-level tier where members start earning Miles on every eligible flight and enjoy exclusive offers on baggage and seat selection.
• Silver: Offers increased earning rates, priority check-in and boarding where available, and complimentary seat selection on eligible flights.
• Gold: Unlocks premium benefits including access to airport lounges worldwide (with SkyTeam partners) and SkyPriority services for a smoother airport experience.
• Platinum: The top-tier status providing the highest Miles earning potential, 24/7 dedicated support, and the ultimate recognition across the entire partner network.

Earning Miles

Members can accumulate Flying Blue Miles in various ways, turning every trip into future opportunities:

• Flights: Earn Miles on all eligible Twin Jet scheduled flights, as well as flights with Air France, KLM, and other partner airlines.
• Daily Partners: Accumulate Miles through everyday activities such as hotel stays, car rentals, and shopping with affiliated retail partners.
• Credit Cards: Use co-branded Flying Blue credit cards to earn Miles on daily purchases, accelerating your progress toward the next reward.
• Twin Jet Subscriptions: Holders of Twin Jet's specific subscription cards (Network or Line) may receive additional fixed Mile bonuses for each flown segment.

Redeeming Miles

Your accumulated Miles can be used for a wide range of travel and lifestyle rewards:

• Award Flights: Book reward tickets on Twin Jet's network or connect to global destinations with Air France, KLM, and other partner carriers.
• Upgrades: Use Miles to upgrade your seat to a higher cabin class on eligible partner flights for added comfort.
• Ancillary Options: Spend Miles on extra baggage, lounge access, or seat selection to enhance your travel experience.
• Non-Flight Rewards: Redeem Miles for hotel nights, car rentals, or products from the online Flying Blue Store.

Alliance and Partnerships

While Twin Jet operates independently, its partnership with Flying Blue connects it to a broader aviation ecosystem:

• Program Partner: As a Flying Blue partner airline, Twin Jet allows members to benefit from the same currency used by SkyTeam alliance members.
• Key Airlines: The program primarily links travelers with Air France and KLM, ensuring smooth connectivity for passengers moving between regional and international networks.

How to Join

Joining the program is simple and free. Travelers can sign up online via the official Flying Blue website or through the Air France or KLM portals. Once registered, simply provide your membership number when booking your Twin Jet flights to ensure your Miles are automatically credited to your account.

Onboard Experience and Service Classes

Flying with Twin Jet offers a distinct experience compared to standard commercial airlines. Because the carrier operates a fleet consisting exclusively of Beechcraft 1900D aircraft, the onboard atmosphere resembles that of a private charter rather than a mass-transit flight. There are no separation curtains or multi-class cabins; instead, Twin Jet provides a single premium class of service for all passengers. Whether you are traveling on a flexible business fare or a standard ticket, every guest enjoys the same high level of personalized attention and comfort.

Seat Configuration and Comfort

The cabin of the Beechcraft 1900D is intimate, designed to accommodate just 19 passengers. This configuration allows for a unique 1-1 seating layout, meaning every single seat is both a window and an aisle seat. Passengers never have to worry about being stuck in a middle seat or climbing over a neighbor to reach the aisle. The leather seats provide a comfortable setting for the short regional hops the airline specializes in, such as the route between Strasbourg and Lyon. While overhead bins are not available due to the cabin's compact ceiling, hand luggage is conveniently stowed in the hold just prior to boarding and returned immediately upon arrival.

In-Flight Dining

Despite the short duration of most flights, Twin Jet prides itself on maintaining a high standard of hospitality. Complimentary catering is included in the ticket price for all passengers. The service typically features a selection of sweet or savory snacks accompanied by a choice of cold or hot beverages. On certain timing and routes, such as flights to Milan, slightly more substantial refreshments may be offered, ensuring travelers arrive refreshed and ready for their day.

Entertainment and Connectivity

Travelers should note that due to the regional nature of the aircraft, there are no seatback screens, Wi-Fi, or in-flight entertainment systems onboard. The airline encourages a "digital detox" approach, allowing professionals to focus on work or relaxation without distraction. For many, the primary entertainment is the view; the aircraft flies at lower altitudes than large jets, offering spectacular panoramic vistas of the French countryside and the Alps, particularly on journeys to Nice or crossing borders into Italy.

Special Services

Twin Jet is committed to making travel accessible for everyone, though the small aircraft size requires advanced planning for special requests:

• Passengers with Reduced Mobility (PRM): Assistance is available, but wheelchair users must contact customer service at least 48 hours in advance. While passengers cannot remain in their own wheelchair during the flight, assistance is provided for boarding and disembarking.
• Unaccompanied Minors (UM): The airline offers a dedicated accompaniment service for children traveling alone. This service is mandatory for children aged 4 to 11 and optional for those aged 12 to 17. Parents must book this service through the call center when reserving the ticket.
• Expectant Mothers: Pregnant women can travel without a medical certificate up to the seventh month of pregnancy. Beyond this point, a medical certificate is required, and travel is generally not permitted in the final month of pregnancy.

Destinations and Route Network

Twin Jet operates a specialized network designed to connect the regions of France and neighboring European countries efficiently, bypassing the need for transfers in congested capital hubs. With its primary operations centered in Toulouse, the airline focuses on providing direct links between key provincial cities, making it a preferred choice for both business professionals and leisure travelers seeking quick and convenient regional access.

Flying with Twin Jet offers a unique regional travel experience, connecting key French cities and European destinations with efficiency. As the airline is based in Toulouse and specializes in business routes, a few strategic tips can help you maximize comfort and value for your journey.

Booking for Best Fares
Since Twin Jet focuses heavily on business travel, ticket prices can increase significantly as the travel date approaches. To secure the most competitive rates, it is advisable to book your flights at least 2 to 3 weeks in advance. Be flexible with your travel dates if possible, as mid-week flights between cities like Strasbourg and Lyon often offer better availability than Monday mornings or Friday evenings.

Finding Deals and Promotions
While Twin Jet is a niche carrier, you can still find attractive offers. Regularly check their official website for seasonal promotions. Additionally, Twin Jet is a partner of the Flying Blue frequent flyer program. Members should always add their loyalty number during the booking process to earn miles on eligible flights, adding extra value to the trip.

Online Check-In and Mobile Convenience
Streamline your airport experience by using the online check-in service, which typically opens 24 hours before departure. This allows you to choose your seat and obtain your boarding pass digitally. If the airline offers a mobile app or optimized mobile site, downloading your boarding pass to your phone ensures you have your travel documents handy, reducing stress at the airport.

Seat Selection Tips
One of the distinct advantages of flying with Twin Jet is their fleet, which primarily consists of 19-seat Beechcraft 1900D aircraft. In this configuration, every seat is effectively both a window and an aisle seat, eliminating the dreaded middle seat. While specific seat reservations might be less critical than on large jets, checking in early online allows you to secure your preferred spot near the front for even quicker disembarkation.

Travel Insurance and Preparation
Given that regional flights can be subject to weather-related adjustments, purchasing comprehensive travel insurance is highly recommended. Look for policies that cover flight cancellations and delays. Before heading to the airport, double-check the baggage allowance, as smaller aircraft often have stricter limits on carry-on size and weight compared to major international carriers.

History and Development

Twin Jet was founded in May 2001 with a clear vision: to bridge the gap in regional connectivity left by larger carriers focusing on major hubs. Established in Aix-en-Provence, the airline launched its inaugural commercial flight in October of that same year, immediately setting a standard for punctuality and business-focused service. From its very first route, the company aimed to provide direct, efficient links between French provincial capitals, allowing travelers to bypass the congestion of Paris.

The airline's growth has been marked by a steady and strategic expansion of its network. A significant milestone in its history occurred in 2016, when Twin Jet acquired Hex'Air, another French regional carrier. This merger, fully finalized in early 2017, allowed Twin Jet to consolidate its position as a leader in the sector. The integration expanded its route map to include vital connections such as the line between Paris (Orly) and Le Puy-en-Velay, further reinforcing its presence in the domestic market.

Throughout its evolution, the company has maintained a consistent fleet strategy centered on the Beechcraft 1900D. This aircraft was chosen for its ability to operate on short runways and its suitability for high-frequency, low-capacity routes—a perfect fit for the airline's niche model. Over the years, the fleet has grown to approximately 13 aircraft, enabling the carrier to increase frequencies on popular routes, such as the busy corridor connecting Toulouse to Marseille.

Innovation at Twin Jet has often come in the form of strategic partnerships rather than just technological shifts. Early in its history, the airline forged a crucial relationship with the Flying Blue loyalty program, integrating its regional services with the global network of Air France and KLM. Today, Twin Jet continues to modernize its offering by focusing on digital seamlessness and premium on-ground services, ensuring that routes like Strasbourg to Lyon remain vital arteries for European business travel.