Aurora

Aurora Airlines serves as the primary aviation lifeline for the vast and rugged landscapes of the Russian Far East. Established in 2013 through the merger of SAT Airlines and Vladivostok Avia, the carrier has grown into a vital network connecting remote communities with major economic hubs and international destinations. With its home base in Yuzhno-Sakhalinsk, Aurora is dedicated to overcoming the unique geographical challenges of the region, ensuring accessibility and fostering travel across this dynamic part of the world.

Essential Regional Connectivity
Aurora operates with a clear mission to enhance mobility within the Far Eastern Federal District. Its network is designed to link major regional centers like Khabarovsk and Vladivostok with smaller, harder-to-reach localities. This connectivity is crucial for both local residents and travelers wishing to explore the natural beauty of the region. The airline also facilitates international travel, offering routes to destinations such as Beijing.

Versatile Fleet for Unique Terrain
To navigate the diverse flying conditions of the region, Aurora maintains a mixed fleet tailored to different needs. The airline utilizes Airbus A319 aircraft for longer, higher-demand routes, providing passenger comfort and efficiency. For shorter regional hops and landings on shorter runways typical of remote towns, the carrier relies on robust turboprop aircraft like the Bombardier DHC-8 (Dash 8) series. This versatility allows Aurora to maintain a reliable schedule even in challenging environments.

Commitment to Service and Safety
Safety is the cornerstone of Aurora's operations, adhering to strict international standards and maintenance protocols. The airline prides itself on its professional crews and commitment to punctuality. Over the years, Aurora has been recognized with industry accolades, including the prestigious "Wings of Russia" award, highlighting its success in developing domestic air transport and maintaining high service quality for its passengers.

Contacting Aurora in the United Arab Emirates

For travelers in the United Arab Emirates, Aurora Airlines (HZ) manages all inquiries and bookings through its central headquarters. The airline does not currently maintain a local branch or walk-in customer service desk in Dubai or Abu Dhabi. Passengers are advised to use the official digital channels or contact the international support line for assistance with reservations, schedules, and baggage queries.

Official Website

For the most direct access to flight schedules and ticket management, visit the official website. The site provides an English-language interface for international travelers.

• Official Website: www.flyaurora.ru

Contact Information

Since there is no local support team in the UAE, please use the following international contact details. Note that English-speaking support may be limited during peak hours, and international calling rates will apply.

• Customer Service (International): +7 4242 462 289 (Headquarters/International support)
• Customer Service (Russia Toll-Free): 8 800 250 49 88 (Available only if calling from within Russia)
• Email: office@flyaurora.ru
• Mobile App: "Aurora Airlines" (Available for iOS and Android devices for easy booking and check-in)

Social Media

Aurora maintains an active presence on Russian social media platforms, where announcements and updates are frequently posted.

• VK (VKontakte): Official Page
• Telegram: Official Channel

Local Offices

Please Note: Aurora Airlines (HZ) is a distinct entity from "Aurora Aviation" based in Dubai. The airline does not have a physical office in the United Arab Emirates.

• United Arab Emirates: No local airline office available. Please contact the headquarters in Yuzhno-Sakhalinsk, Russia.

Baggage Information

Planning your journey with Aurora requires understanding their specific baggage allowances, which are designed to suit travel across the diverse climates of the Russian Far East. Whether you are flying light for a quick business meeting in Khabarovsk or packing heavy gear for a winter expedition, knowing the rules in advance ensures a smooth airport experience.

Carry-On Allowance

Aurora permits passengers to bring hand luggage into the cabin, ensuring essential items are always within reach. The allowance depends on the service class booked.

• Economy Class: Passengers are typically allowed 1 piece of carry-on luggage weighing up to 10 kg.
• Business Class: The allowance increases to 1 piece weighing up to 15 kg.

Regardless of class, the maximum dimensions for carry-on bags must not exceed 55 x 40 x 20 cm. In addition to the main carry-on, passengers may bring personal items such as a handbag, briefcase, laptop bag, or a suit carrier without extra charge, provided they are securely stowed.

Checked Baggage Limits

Checked baggage policies vary by fare type. Aurora generally follows the "Piece Concept," where allowances are based on the number of bags rather than total weight.

• Economy Light/Promo: These fares are often "hand luggage only" and do not include a free checked baggage allowance. Passengers on these tickets can purchase baggage space for a fee.
• Economy Standard: usually includes 1 piece of checked baggage with a maximum weight of 23 kg.
• Business Class: offers a more generous allowance, typically permitting 2 pieces of checked baggage, each weighing up to 32 kg.

The sum of the three dimensions (length + width + height) for any checked bag should not exceed 203 cm.

Excess and Oversized Baggage

If your luggage exceeds the free allowance in number, weight, or size, additional fees will apply. These rates vary depending on the route—for instance, a flight from Vladivostok to Beijing may have different rates compared to domestic regional routes.

Important: Any single piece of luggage weighing more than 32 kg is considered heavy cargo and may require special arrangement or cargo shipping rather than standard check-in. It is highly recommended to pay for extra baggage online in advance, as airport fees are generally higher.

Sports Equipment and Special Items

Given that Aurora's hub, Yuzhno-Sakhalinsk, is a gateway to premier skiing destinations, the airline is accustomed to handling sports gear.

• Skiing and Snowboarding Equipment: During the winter season, Aurora often allows one set of ski or snowboard equipment to be carried free of charge, in addition to the standard baggage allowance. This set typically includes one pair of skis with poles or one snowboard, plus boots and a helmet.
• Musical Instruments: Small instruments can be carried as hand luggage if they fit within the dimensions. Larger instruments requiring their own seat must be booked in advance. Instruments checked into the hold must be packed in hard-shell cases to prevent damage.

Restricted and Prohibited Items

To ensure safety on board, strict regulations apply to hazardous materials. The following items are prohibited in both carry-on and checked baggage:

• Explosives, fireworks, and flares.
• Compressed gases (flammable, non-flammable, or poisonous).
• Corrosive substances like acids or wet batteries.

Lithium Batteries: Spare loose lithium batteries and power banks must only be packed in carry-on luggage. They are strictly prohibited in checked bags due to fire risk.

Packing Tips for the Region

Travelers flying to the Russian Far East should pack strategically. The weather can be unpredictable, and layers are essential.

• Protect Your Tech: Extreme cold can drain batteries quickly. Keep your devices and power banks in your carry-on, preferably in an insulated pouch.
• Hard-Shell Suitcases: If you are connecting to smaller regional aircraft (like the DHC-8), luggage may be exposed to the elements during loading. A durable, water-resistant hard-shell case is recommended.
• Label Everything: Ensure all bags have current identification tags inside and out. Removing old barcode tags from previous flights helps avoid routing errors.

Traveling with Pets on Aurora

Aurora Airlines understands that pets are part of the family and strives to make their journey as comfortable as possible. Whether you are relocating or taking a holiday, the airline allows passengers to transport domesticated cats, dogs, and birds on most of its routes, provided specific safety and comfort regulations are met. It is essential to book this service in advance, as there is a limit on the number of animals allowed per flight.

Transport Options

In Cabin (Carry-on)

Small animals that can fit comfortably in a carrier under the seat in front of you may travel in the cabin.

• Carrier Dimensions: Soft carriers must not exceed 55×40×25 cm; rigid containers must not exceed 55×40×20 cm.
• Maximum Weight: The combined weight of the pet and the carrier must not exceed 8 kg.
• Allowed Animals: Domesticated cats, dogs, and birds (e.g., canaries, parrots).
• Container Requirements: Must be well-ventilated, secure, and have a waterproof bottom covered with absorbent material.
• Limit: Typically one carrier per passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight or size limits must travel in the heated and pressurized cargo hold.

• Container Requirements: Rigid, IATA-compliant plastic or fiberglass crate with a secure metal door.
• Size Limits: The animal must be able to stand up, turn around, and lie down naturally.
• Weight Limits: Generally for animals (plus crate) weighing up to 50 kg.
• Temperature Safety: Travel may be restricted if extreme temperatures are forecast at departure or arrival airports.
• Conditions: The container must be clean, escape-proof, and marked with "Live Animal" stickers.

As Cargo

For very large animals or specific logistical needs, air cargo services are available.

• When Required: If the animal and container weigh more than 50 kg or if the animal is traveling unaccompanied.
• Special Requirements: Requires a reinforced crate and specific handling procedures.
• Booking: Must be arranged through the cargo department separate from passenger ticket reservations.

Required Documentation

Prepare all necessary paperwork well in advance to ensure a smooth check-in process at Yuzhno-Sakhalinsk or other airports.

• Veterinary Passport: Must include the pet's details, microchip number, and owner information.
• Health Certificate: A valid veterinary certificate (e.g., Form No. 1 for domestic flights within Russia) issued shortly before travel.
• Vaccinations: Proof of valid rabies vaccination (administered no less than 21 days and no more than one year before travel).
• International Certificates: Required for flights to destinations like Beijing; check the destination country's specific entry rules.

Service Costs

Pet transport is not included in the free baggage allowance and requires a separate fee.

• In-Cabin Fee: Charged as a fixed rate per flight segment (rates vary by route).
• Cargo Hold Fee: Charged based on the weight and size of the crate (typically higher than cabin fees).
• Note: Prices are subject to change and depend on the specific fare rules and destination.

Preparation Tips

• Acclimatization: Let your pet get used to the carrier or crate several weeks before the flight.
• Feeding: Feed your pet a light meal 2–4 hours before departure; avoid feeding right before the flight to prevent nausea.
• Hydration: Ensure the pet is hydrated but do not leave a full water bowl in the crate (use a specialized drinker).
• Stress Reduction: Place a familiar blanket or toy inside the carrier to comfort the animal.

Restrictions

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs (e.g., Pugs, Bulldogs) may be restricted in the hold due to respiratory risks.
• Aggressive Breeds: Certain dog breeds classified as potentially dangerous may be prohibited or require reinforced cages.
• Prohibited Animals: Wild animals, rodents, reptiles, and arthropods are generally not accepted as baggage.
• Exceptions: Service dogs accompanying passengers with disabilities travel free of charge and have different rule sets.

Important: Travel regulations and fees can change. It is highly recommended to contact Aurora Airlines directly or visit their local office to confirm the specific requirements for your route and animal type before purchasing tickets.

Loyalty Program

Aurora Airlines (HZ) does not operate a standalone frequent flyer scheme but maintains a close strategic partnership with Aeroflot. Through this cooperation, passengers booking Aurora flights under the Aeroflot (SU) code can often participate in the Aeroflot Bonus program. This integration allows travelers to earn and redeem miles while exploring the Russian Far East, effectively connecting regional journeys with a broader global network.

• Program Name: Aeroflot Bonus (Partner Program)
• Currency: Miles

Membership Tiers

The Aeroflot Bonus program features several status levels, each offering increasing privileges designed to enhance the travel experience. Progress is achieved by earning qualifying miles or flight segments within a calendar year.

• Basic Level: The entry tier assigned immediately upon registration. Members can start accumulating miles for award flights and access special offers from partners.
• Silver Level: Achieved after collecting a set number of miles. Benefits typically include priority check-in, additional baggage allowance, and a bonus percentage of miles earned on flights.
• Gold Level: Offers premium perks such as access to business lounges (where available), priority boarding, fast-track security clearance, and significantly higher mileage earning rates.
• Platinum Level: The elite tier for top-frequent flyers, providing the highest level of service, including a personal concierge, guaranteed seat availability on paid fares, and maximum mileage bonuses.

Earning Miles

Members can accumulate miles in various ways, turning everyday travel and spending into future rewards.

• Flights: Earn qualifying miles on flights operated by Aurora (when booked as an Aeroflot codeshare) and other partner airlines. The number of miles depends on the distance flown and the fare class purchased.
• Partners: Accumulate miles through a network of partners, including hotels, car rental agencies, and dining establishments.
• Co-Branded Cards: Earn miles for daily purchases by using credit cards issued by partner banks.
• Special Offers: Take advantage of seasonal promotions and bonus mile opportunities from program partners.

Redeeming Miles

accumulated miles can be exchanged for a variety of valuable rewards.

• Award Flights: Redeem miles for tickets on Aeroflot and partner airline flights to destinations across Russia and beyond, such as Beijing.
• Service Upgrades: Use miles to upgrade your seat from Economy to Business Class for a more comfortable journey.
• Partner Rewards: Exchange miles for goods, services, or hotel stays through the program's extensive catalogue of non-airline partners.
• Charity: Members can also choose to donate their miles to affiliated charitable foundations (the "Miles of Kindness" program).

Alliance Membership

Aurora Airlines is not currently a member of a global airline alliance (such as Star Alliance or oneworld). Its loyalty benefits are primarily delivered through its bilateral partnership with Aeroflot.

• Key Partner: Aeroflot (Russian Airlines)

How to Join

Joining the program is simple and free of charge.

• Online Registration: Visit the official Aeroflot website or download the mobile app to complete the registration form.
• Instant Number: You will receive a temporary membership number immediately, which you can enter when booking flights to Yuzhno-Sakhalinsk, Vladivostok, and other destinations.
• Retroactive Credit: If you recently flew but weren't a member, you may be able to claim miles for flights taken up to 6 months prior to registration, subject to specific rules.

Service Classes and Onboard Comfort

Aurora Airlines creates a welcoming atmosphere onboard, tailored to the specific needs of travelers navigating the vast distances of the Russian Far East. Whether you are commuting between regional hubs or flying internationally, the airline offers service levels designed to ensure a pleasant journey. Currently, Aurora primarily operates a two-class configuration: Business Class and Economy Class. First Class is not available on the airline's fleet.

Business Class

For passengers seeking superior comfort and privacy, Business Class offers an elevated travel experience. This service is particularly beneficial on longer routes, such as flights to Beijing or major domestic connections.

• Priority Services: Business Class travelers enjoy dedicated check-in counters, priority baggage handling, and fast-track boarding, ensuring a seamless start to the trip.
• Seating: The cabin features spacious seats with generous legroom and enhanced recline. On the Airbus A319 fleet, the configuration is typically 2-2, providing ample personal space.
• Baggage: An increased baggage allowance allows for more flexibility, which is ideal for business trips or extended stays.
• Lounge Access: Depending on the departure airport, passengers may have access to business lounges for relaxation before the flight.

Economy Class

Aurora’s Economy Class is designed to provide reliable and comfortable transport at an accessible price point. It is the standard choice for connecting cities like Khabarovsk and Vladivostok.

• Seating: The cabin offers ergonomically designed seats. On the Airbus A319, the layout is generally 3-3, while the regional DHC-8 turboprops feature a 2-2 configuration.
• Comfort: While simpler than Business Class, the seats are maintained to high standards, with adjustable headrests available on select aircraft.
• Value: Economy fares often include a range of fare families, allowing passengers to choose between light travel (hand luggage only) or standard options with checked bags.

In-Flight Dining

Meal services on Aurora Airlines vary significantly based on the flight duration, aircraft type, and destination. The airline aims to offer a taste of hospitality regardless of the route length.

• Long-Haul and International Flights: On flights exceeding three hours, passengers in Economy Class are typically served a hot meal, while Business Class passengers enjoy a premium menu with multiple courses, often featuring local delicacies and a selection of beverages.
• Regional Routes: For shorter hops, such as the flight to Yuzhno-Sakhalinsk, service may include sandwiches, pastries, and hot or cold drinks.
• Short Hops: On very short flights (under 1-2 hours), refreshing beverages and light snacks are generally provided.

Dietary Requirements: Special meals (e.g., vegetarian, children's meals) can usually be requested in advance, preferably at least 24 hours before departure, by contacting the airline's support center.

Entertainment and Amenities

Given the regional nature of many flights, Aurora's in-flight entertainment focuses on traditional comforts rather than digital screens.

• Reading Material: Passengers are offered the airline’s exclusive in-flight magazine, "Aurora," which features articles on travel, culture, and lifestyle in the Far East. National and regional newspapers may also be available in Business Class.
• Digital Detox: Most aircraft are not equipped with individual seat-back screens or Wi-Fi. Travelers are encouraged to bring their own devices, books, or downloaded content to enjoy during the flight.
• Amenities: On longer flights, blankets and pillows are provided to ensure passenger warmth and comfort.

Special Services

Aurora is committed to making air travel accessible and safe for all passengers, offering specialized assistance for those with unique needs.

Travel with Children

Families are welcome onboard. The airline provides infant seat belts and, on certain aircraft, bassinet locations (subject to availability). An Unaccompanied Minor service is available for children aged 5 to 16 traveling alone. This service ensures that the child is supervised by airline staff from check-in until they are handed over to the designated guardian at the destination, such as Petropavlovsk-Kamchatsky.

Passengers with Reduced Mobility

Comprehensive assistance is available for passengers with disabilities or limited mobility. Services include:

• Airport Assistance: Escort through customs, security, and boarding processes.
• Onboard: Assistance with stowing hand luggage and moving to/from the lavatory.
• Wheelchairs: Transport of personal wheelchairs is free of charge in the hold. Airport wheelchairs are available upon request.

To ensure the availability of necessary equipment and staff, requests for special assistance should be made at the time of booking or at least 48 hours prior to departure.

Destinations

Aurora Airlines operates a vital route network primarily focused on the Russian Far East, connecting remote communities with major regional economic centers. With its main hub located in Yuzhno-Sakhalinsk, the airline ensures essential air links across rugged terrain and seas, while also providing international connections to neighboring Asian destinations like Beijing.

Planning a journey with Aurora offers travelers unique access to the Russian Far East and select international destinations. To secure the best value for your trip, it is advisable to book your tickets well in advance. For travel during the peak summer season or major holidays, try to finalize your reservation at least 2 to 3 months prior to departure. This is particularly important for popular routes where seat availability can fill up quickly due to high demand from both locals and tourists.

Finding the best deals often requires a bit of flexibility with your travel dates. Using the airline's fare calendar feature can help you identify cheaper days to fly. Keep an eye out for seasonal promotions, especially if you are planning a trip from the airline's main hub, Yuzhno-Sakhalinsk, to destinations like Iturup or Okha. Subscribing to the airline's newsletter or monitoring their official social media channels is a great way to stay informed about flash sales and special offers.

To ensure a smooth start to your journey, take advantage of the online check-in service. This feature typically opens 24 hours before the scheduled departure time, allowing you to select your preferred seat and avoid long queues at the airport. When flying to scenic destinations like Petropavlovsk-Kamchatsky or Vladivostok, we highly recommend selecting a window seat. The views of the coastline, volcanoes, and rugged landscapes in this region are truly spectacular and worth the effort of choosing your spot early.

Travelers should also consider downloading the Aurora mobile app for convenient access to their itinerary and real-time flight status updates. Given that weather conditions in the Far East can sometimes be unpredictable, purchasing comprehensive travel insurance is strongly recommended. This will provide peace of mind regarding potential flight delays or changes. whether you are connecting through Khabarovsk or heading internationally to Beijing.

History and Development

The story of Aurora Airlines is deeply intertwined with the modern economic development of the Russian Far East. The carrier was officially founded in November 2013, emerging from a strategic merger between two established regional airlines: SAT Airlines, based in Sakhalin, and Vladivostok Avia. This consolidation was orchestrated by the Aeroflot Group to create a single, robust carrier capable of serving the vast and logistically challenging territories of the Far Eastern Federal District. From its inception, the airline's headquarters were established in Yuzhno-Sakhalinsk, signaling its commitment to island and coastal connectivity.

In its early years, Aurora focused on modernizing its fleet and standardizing service levels across its network. The airline moved away from older aircraft types inherited from its predecessors, transitioning to a more efficient, dual-fleet strategy. Airbus A319 aircraft were introduced for high-demand trunk routes connecting major cities like Vladivostok and Khabarovsk with international hubs in Asia. Simultaneously, the carrier invested in a fleet of Bombardier DHC-8 (Dash 8) turboprops. These rugged aircraft proved essential for landing on the short runways of remote airfields in the Kuril Islands and northern territories, ensuring that even the most isolated communities remained accessible.

A significant milestone in the airline's history occurred in 2021, when Aurora was designated as the base for the new Unified Far Eastern Airline. This ambitious government-backed project aimed to integrate the route networks of several local carriers to create a seamless transportation system across the region. As the core of this alliance, Aurora took on the responsibility of managing a synchronized network that includes partners such as Yakutia Airlines and Kamchatka Aviation Enterprise. This shift marked a transition from being a subsidiary of a national group to becoming an independent entity owned by the governments of the Far Eastern regions.

Throughout its development, Aurora has continuously expanded its route map to support both tourism and business. The airline has successfully launched numerous "socially significant" routes, subsidized to keep travel affordable for local residents. Beyond domestic expansion, Aurora has maintained a strategic international presence, connecting the Russian Far East with key Asian destinations like Beijing. Today, the airline continues to innovate by increasing flight frequencies to destinations like Petropavlovsk-Kamchatsky and introducing digital services to simplify travel in one of the world's most demanding aviation environments.