Mexicana de Aviación

Mexicana de Aviación (MX) is an air carrier providing air connectivity between a range of popular cities. The airline strives to provide passengers with comfortable flight conditions and a convenient schedule, linking various regions and offering opportunities for both business trips and leisure travel.

The airline's route network is built around key transport hubs. A significant portion of flights is operated from the city of Tampa, from where passengers can depart to destinations such as Norfolk, Hartford, and Las Vegas. This flight geography allows travellers to effectively plan their routes, bypassing congested international hubs.

Another important destination in the carrier's schedule is Raleigh, with regular flights operating from several cities. Additionally, the airline's aircraft service routes connecting Providence, Santa Ana, and New Orleans, ensuring stable air connectivity and a high level of accessibility for passengers.

For comfortable travel planning and the prompt resolution of any issues, passengers can utilize the official communication channels of Mexicana de Aviación. The airline offers several convenient ways to communicate, from a telephone support line to digital services, to ensure maximum convenience at all stages of the trip.

Official Website

The main source of information, where you can purchase tickets, check flight status, and learn about carriage rules, is the airline's official portal: www.mexicana.gob.mx.

Contact Details

• Official Website: www.mexicana.gob.mx
• Support Service and Booking (Call Centre): +52 55 6394 2262 (for calls from any country; operator charges may apply)
• Email for Enquiries: sac@mexicana.gob.mx (Customer Service)
• Mobile Services: It is recommended to use the mobile version of the official website to manage bookings from your phone.

Social Media

You can follow news, special offers, and schedule changes through the carrier's official accounts:

• Facebook: Mexicana de Aviación
• X (Twitter): @MexicanaVuela_
• Instagram: @mexicanavuela

Offices and Representatives

The airline maintains service counters at key airports within its route network. Passengers can receive personal consultation at the following addresses:

• Felipe Ángeles Airport (AIFA): Sales and check-in counters (usually located at entrance 7). Opening hours: daily from 08:00 to 20:00.
• Tulum Airport (AIFCP): Sales office on Level 2. Opening hours: daily from 09:00 to 18:00.

Important Information

Please note that contact details and office opening hours are subject to change. We strongly recommend checking the latest information on the official airline website before your trip or before contacting us.

Preparation for a flight begins not at the airport, but the moment you pack your suitcase. To ensure your journey with Mexicana de Aviación proceeds smoothly and without unnecessary hassle, it is important to familiarise yourself with the baggage allowance rules in advance. The airline strives to make flights accessible and comfortable, offering transparent and generous conditions for its passengers.

Cabin Baggage: Essentials at Hand

Standard cabin baggage allowances apply to all Mexicana de Aviación fares, ensuring safety and convenience on board. Each passenger is entitled to take into the cabin:

• One item of cabin baggage: A wheeled suitcase or travel bag weighing up to 10 kg. Dimensions must not exceed standard limits (usually 55x40x25 cm) so that the bag fits easily into the overhead locker.
• A personal item: A handbag, laptop backpack, or briefcase that can be placed under the seat in front of you.

Please note that on flights with high occupancy, airline staff may ask you to check your cabin baggage into the hold free of charge if there is no space left in the overhead lockers.

Checked Baggage

The airline's policy regarding checked baggage depends on the chosen booking class but is generous compared to many low-cost carriers. The standard fare often includes one piece of baggage weighing up to 25 kg. This is particularly convenient for those planning long trips or returning with gifts.

The total dimensions of the suitcase (length + width + height) must not exceed 158 cm. If you are travelling with family, remember that pooling baggage weight (combining the kilograms of different passengers into one suitcase) may be regulated by the rules of the specific fare, so it is better to distribute items evenly.

Excess Baggage and Fees

If the weight of your suitcase exceeds the established limits, a surcharge will apply. Fees for excess weight are charged per extra kilogram. You can pay for additional baggage in two ways:

• Online: By doing this in advance via the website or mobile app, you can save a significant amount (up to 50% compared to paying at the airport).
• At the airport: Payment is made at the check-in counter at higher rates.

We recommend weighing your baggage at home before departure to avoid unforeseen expenses before the flight.

Special Baggage: Sports and Music

Mexicana de Aviación supports active travellers and creative individuals. The transport of sports equipment (golf clubs, surfboards, bicycles) and musical instruments is permitted but requires compliance with special conditions:

• Equipment must be securely packed in protective covers or hard cases.
• A fixed fee is charged for the transport of oversized sports equipment.
• Small musical instruments (e.g., a violin) may be carried in the cabin instead of cabin baggage if they fit the dimensions. Large instruments (cello, guitar) must be checked in or require the purchase of a separate seat in the cabin.

Restrictions and Prohibited Items

For safety reasons, it is strictly forbidden to carry sharp or cutting objects in cabin baggage, as well as liquids in containers exceeding 100 ml. The following are categorically prohibited in checked baggage:

• Lithium batteries and power banks (these can only be carried in cabin baggage).
• Electronic cigarettes (only on your person in the cabin).
• Explosives, flammable, and toxic substances.

Tips for Efficient Packing

To ensure packing is stress-free, follow simple rules. Place heavy items at the bottom of the suitcase near the wheels—this adds stability. Wrap fragile items in soft clothing and place them in the centre. Be sure to remove old baggage tags so that the sorting system at the airport, whether in Orlando or any other hub, directs your belongings correctly. And, of course, mark your suitcase with a bright ribbon or a name tag to easily recognise it on the carousel.

Pet Travel Rules

Travelling with a four-legged friend is an important part of the trip for many passengers, and Mexicana de Aviación strives to make this process as comfortable as possible. The airline has a flexible policy regarding the transport of pets, offering various options depending on the size and breed of the animal. The main condition for a successful flight is advance booking of the service and strict adherence to veterinary requirements.

Transport Options

In the Cabin (PETC)

Small pets can travel next to their owner in the cabin. This is the least stressful option for the animal.

• Placement: Pets must be in a special carrier (soft or hard), the dimensions of which allow it to fit freely under the seat in front.
• Weight: The total weight of the animal together with the container must not exceed the airline's established limits for cabin baggage.
• Permitted animals: Usually, only domestic cats and dogs are permitted for transport in the cabin.
• Container requirements: The carrier must have a waterproof bottom, good ventilation, and a secure lock to prevent the animal from escaping during the flight.

In the Hold (AVIH)

If your pet is larger than the standards established for the cabin, it will travel in a special compartment of the aircraft where comfortable temperature and pressure are maintained.

• Cage requirements: Only hard containers (plastic or fibreglass) with a metal door and secure latches complying with IATA standards are permitted.
• Animal comfort: The size of the cage must allow the animal to stand at full height (without ears touching the ceiling), turn around 360 degrees freely, and lie down in a natural position.
• Safety: The bottom of the container must be lined with absorbent material, and water and food containers must be secured inside.

Cargo Transport

For very large dogs or animals travelling without their owner, cargo service is provided.

• When applicable: Used if the weight of the animal with the cage exceeds the maximum limits for checked baggage or if the breed requires special transport conditions.
• Processing: Booking and handing over the animal take place through the cargo terminal. This process requires more time, so it is recommended to arrive at the departure airport (for example, in Orlando or Tampa) in advance.

Necessary Documents

To check in for the flight, you will need to provide an up-to-date set of documents. Requirements may vary depending on the route, but the basic list includes:

• Veterinary passport or international certificate.
• Health certificate issued by a licensed veterinarian shortly before departure.
• Valid rabies vaccination record (the validity of the vaccination must meet the requirements of the destination country).
• Documents regarding parasite treatment.

Cost of Services

Pet transport is not included in the free baggage allowance and is always paid for additionally.

• In the cabin: A fixed fee is charged for each flight segment.
• In the hold: The cost is calculated depending on the weight of the animal together with the cage and its dimensions.
• Cargo transport: Special rates apply, depending on the volumetric weight and the distance of the route.

Restrictions and Important Tips

To avoid unpleasant surprises at check-in, please pay attention to the following rules:

• Brachycephalic breeds: Dogs and cats with flattened faces (Pugs, Bulldogs, Persian cats) may have restrictions on transport in the hold due to the risk of breathing problems at altitude.
• Age: Puppies and kittens that have not reached the minimum age (usually until fully vaccinated) are not permitted to fly.
• Preparation: Accustom your pet to the cage in advance. Do not feed the animal heavily before the flight to avoid motion sickness, but ensure access to water.
• Identification: Be sure to attach a tag to the cage with the pet's name and the owner's contacts ("Live Animal").

Important: The number of spaces for animals on each flight is strictly limited. We strongly recommend coordinating transport with the Mexicana de Aviación contact centre immediately after purchasing your ticket, especially if you plan to depart from busy hubs such as Raleigh or New Orleans.

The Mexicana de Aviación loyalty programme is designed to reward passengers for choosing the airline. It is a transparent and accessible system that allows you to accumulate points for every journey and use them to gain new experiences, making flying even more rewarding.

Accumulating Points

Participation in the programme allows you to turn covered kilometres into real privileges. Points are awarded for flights completed across the carrier's entire route network. The greater the distance and the more regular the trips, the faster your bonus account grows:

• Business trips between major hubs, such as Orlando and Raleigh, ensure a steady accrual of miles to your account.
• Travels to popular destinations, for example, from the city of Tampa to Norfolk, also bring bonuses to your collection.
• Regular flights connecting Provo and Santa Ana allow you to actively accumulate points for future flights.

Using Miles

Collected points open up wide opportunities for passengers. The loyalty programme does not limit you in the choice of destinations and services, allowing you to manage your savings flexibly:

• Award Tickets: Exchange accumulated miles for a free flight or partial payment of a ticket to visit the entertainment capital Las Vegas or historic North Charleston.
• Comfort Upgrade: Use bonuses to upgrade your service class to reach Providence or another city in the route network with maximum comfort.
• Additional Services: Pay with miles for excess baggage or the selection of a preferred seat when planning a trip to New Orleans or Hartford.

How to Become a Member

Anyone can join the programme absolutely free of charge. It is sufficient to complete a simple registration on the official website or in the airline's mobile app. Do not forget to quote your membership number with every ticket booking, whether it is a flight to Pittsburgh, Highland Springs, or any other destination, and points will be credited automatically after the flight is completed.

Travel with Mexicana de Aviación is oriented towards providing basic comfort and accessibility for a wide range of passengers. The airline focuses on practicality, offering an optimal set of services necessary for a pleasant flight on short and medium distances.

The main service format on flights is Economy Class. Aircraft cabins are designed to use space efficiently while maintaining an acceptable level of comfort for travellers. The seats feature an ergonomic design, and the cabin configuration allows cabin baggage to be placed in the lockers above the seats. For those who value extra comfort, an option to select seats with extra legroom may be available on a number of flights.

Regarding food and beverages, the airline adheres to standards adopted for short domestic flights. Passengers are generally offered soft drinks. Depending on the fare and route duration, a selection of light snacks may be available. Travellers with specific dietary requirements (such as Halal or vegetarian preferences) are recommended to arrange a snack in advance.

The entertainment system on board is represented primarily by in-flight publications to help pass the time. Since built-in multimedia screens in seats may be absent, tourists are recommended to bring personal gadgets—tablets or smartphones with pre-downloaded content.

The airline cares about the safety and accessibility of flights for all categories of citizens. Special services are provided for passengers with reduced mobility, including assistance with boarding and disembarking, as well as wheelchair accommodation. Procedures are also in place for accompanying children travelling without parents, which requires prior arrangement when booking the ticket.

The Mexicana de Aviación route network covers many popular destinations, ensuring convenient connectivity between cities. The airline's most important transport hub is Orlando, through which a significant portion of regular flights passes. Below is detailed information on the carrier's most in-demand routes available for booking.

When planning a trip with Mexicana de Aviación, it is worth considering several nuances that will help save your budget and make the flight as comfortable as possible. The airline offers flexible conditions, but knowing certain booking rules will allow you to access the most advantageous fares and avoid unnecessary stress.

The best time to buy tickets is usually 3–4 weeks before the intended departure date. If your route passes through a popular hub, such as Orlando, or you are planning travel during school holidays and festive periods, it is recommended to make a reservation even earlier—1.5–2 months in advance. This will allow you to avoid dynamic price increases due to high demand and guarantee seat availability on the desired flight.

To find discounts and promotions, it is recommended to subscribe to the carrier's official newsletter. The airline often announces seasonal sales or special fares for early booking specifically through email notifications. It is also useful to check prices for adjacent dates: shifting the trip by just one or two days can significantly reduce the cost of the flight.

Be sure to take advantage of online check-in. It usually opens 24 hours before departure on the website or in the app. This allows you to choose a convenient seat in advance, download a mobile boarding pass, and bypass queues at check-in counters in the airport, which is especially convenient if you are flying with cabin baggage only.

When choosing a seat in the cabin, consider your preferences and the duration of the flight. If it is important for you to leave the aircraft quickly after landing, choose seats in the front part of the cabin or by the aisle. For a quiet flight with the opportunity to sleep, window seats are better suited. Please note that on some fares, advance seat selection may require an additional payment.

For extra peace of mind, consider travel insurance. A policy will help compensate for expenses in the event of unforeseen flight cancellation, loss of baggage, or medical issues. Many fares allow you to add insurance directly during the ticket purchase process, which saves time searching for third-party insurance agents.

It is recommended to install the airline's mobile app before the trip. It provides access to up-to-date information on flight status in real-time, notifies you of gate changes, and allows you to store all flight documents in one place. This makes the journey more organised and allows you to react promptly to any schedule changes.

Mexicana de Aviación (MX) is a name that is synonymous with the history of civil aviation not only in Mexico but throughout the world. Founded in 1921 under the name Compañía Mexicana de Transportación Aérea, it became one of the oldest airlines on the planet, second in age only to the Dutch KLM and Colombian Avianca. Over more than a century of history, the carrier has travelled an impressive path from delivering mail and wages for oil workers to the status of a national symbol. The company's early years were marked by bold experiments and the opening of the first routes between Mexico City and Tampico, and soon the airline became the first in the country to offer international flights, commencing flights to US airports as early as the 1930s.

The carrier's true heyday came in the 1960s when the company entered the jet age. The introduction of De Havilland Comet 4C liners significantly reduced travel time and increased passenger comfort. This time is remembered as the "Golden Age": cabin crew in elegant uniforms, an exquisite menu on board, and a reputation as the most punctual airline in the region attracted travellers from all over the world. The company's fleet constantly evolved: the first biplanes were replaced by the legendary DC-3s, followed by modern liners of the Boeing and Airbus families. Historically important destinations have always remained US cities, including such popular tourist centres as Orlando and New York, which contributed to the development of tourism and the strengthening of ties between countries.

However, the airline's history was not without dramatic turns. In 2010, facing serious financial difficulties, the carrier was forced to suspend its operations. This event came as a shock to the industry, and for more than ten years, aircraft with the recognisable livery did not take to the skies. But the brand remained too significant to disappear without a trace, and the revival of the legend took place in 2023. The Mexican government decided to relaunch the airline with the status of a state carrier. The renewed Mexicana de Aviación sets ambitious goals: to provide affordable flights, restore lost market positions, and connect remote regions with key hubs using a modern and efficient fleet.