Norwegian Air

Norwegian Air, often recognized by its distinctive red-nosed aircraft, has revolutionized budget travel across the Nordic region and beyond. As one of Europe's leading low-cost carriers, it combines affordable fares with a refreshingly modern flight experience, including features often absent on budget lines, such as complimentary Wi-Fi on most flights. Whether you are commuting between vibrant Scandinavian cities or heading to a sunny European holiday destination, this airline offers a reliable and friendly service that consistently prioritizes passenger comfort and operational efficiency.

A Pioneer in Low-Cost Travel

Founded in 1993, Norwegian Air Shuttle started as a regional operator before transforming into a low-cost carrier in 2002. Since then, it has grown into a significant player in the European aviation market. The airline's primary mission is to offer affordable flights for all, ensuring that travel remains accessible without compromising on quality. Over the years, Norwegian has earned numerous accolades, including being voted Europe's Best Low-Cost Airline by SkyTrax for six consecutive years, a testament to its popularity among travelers.

Key Markets and Modern Fleet

Norwegian operates a robust network centered around Scandinavia. Its main hub in Oslo serves as a gateway to the rest of Norway, connecting passengers to major cities like Trondheim, Bergen, and Stavanger with high frequency. Beyond domestic routes, the airline connects the Nordics to key European capitals such as London, Copenhagen, and Berlin. The airline utilizes a modern fleet consisting primarily of Boeing 737-800 and the newer Boeing 737 MAX 8 aircraft. This uniform fleet strategy not only reduces maintenance costs but also ensures a consistent passenger experience.

Commitment to Safety and Sustainability

Safety is the top priority for Norwegian, supported by a rigorous maintenance schedule and a modern fleet equipped with the latest aviation technology. The airline is also committed to reducing its environmental footprint. By investing in fuel-efficient aircraft and utilizing advanced flight planning systems, Norwegian strives to be one of the most carbon-efficient airlines in the industry. Passengers can also join the "Norwegian Reward" loyalty program, earning "CashPoints" on flights which can be used to pay for future travel, adding further value to their journey.

Connecting with Norwegian Air from the United Arab Emirates

As a digital-first airline, Norwegian Air (DY) primarily handles customer service inquiries through its online platforms and international support centers. While there is no dedicated local call center or walk-in office specifically for the United Arab Emirates, travelers in the region can easily manage their bookings, check flight status, and request assistance via the official website, mobile app, or the international 24/7 helpline.

Official Website

For the most up-to-date information, booking management, and support, visit the global English version of the official website:

• Website: www.norwegian.com

Contact Information

Since a local number is not available for the UAE, please use the international customer service line. Support is available in English.

• Customer Service & Booking (International): +47 21 49 00 15
• Note: This is a Norwegian number; international call rates from the UAE will apply.
• Digital Support: A chatbot is available 24/7 on the official website to answer common questions instantly.
• Mobile App: Norwegian Travel Assistant – Available for download on the App Store and Google Play. This app allows you to check in, access boarding passes, and receive real-time travel updates.

Social Media Channels

For quick updates or to reach out via direct message, you can follow Norwegian Air on their official social media platforms:

• Facebook: facebook.com/flynorwegian
• Twitter (X): twitter.com/Fly_Norwegian
• Instagram: instagram.com/flynorwegian

Local Offices in the United Arab Emirates

Norwegian Air does not currently maintain a public customer service office or ticketing counter in the United Arab Emirates. All administrative matters, including ticket changes and baggage inquiries, should be handled online or through the international customer service number listed above. For assistance directly at the airport, please consult the information screens for the designated handling agent during check-in hours.

Understanding the baggage policy is a key part of planning a smooth journey with Norwegian Air. The airline operates on a model that allows passengers to pay only for what they need, offering ticket types with varying allowances. Whether you are packing light for a city break in Prague or bringing heavy gear for a holiday, knowing the rules beforehand can save you time and money at the airport.

Carry-On Baggage Allowances

Your cabin baggage allowance depends entirely on the type of ticket you have purchased. It is crucial to stick to these limits, as space in the overhead lockers is limited.

• LowFare: This ticket typically includes only one underseat bag (30 x 20 x 38 cm). This bag must fit comfortably under the seat in front of you and cannot exceed 10 kg. It is perfect for essentials, a laptop, or a small handbag.
• LowFare+: Passengers with this ticket can bring one underseat bag plus one overhead cabin bag (55 x 40 x 23 cm). The combined weight of both items must not exceed 10 kg.
• Flex: This premium option allows for one underseat bag and one overhead cabin bag with a more generous combined weight limit of 15 kg.

Checked Baggage Limits

If you are planning a longer stay, perhaps in Malaga or Gdansk, you will likely need to check luggage. Checked bags can be purchased separately or are included in specific fare bundles.

• Standard Weight: A standard checked bag can weigh up to 23 kg.
• Heavy Bags: You can purchase extra weight, but no single bag can weigh more than 32 kg for health and safety reasons.
• Size Limits: The maximum size for a standard checked bag is 250 x 79 x 112 cm (L x H x W) with a maximum circumference of 300 cm.

Excess Baggage Fees

Norwegian Air charges for excess baggage if your luggage exceeds the weight limit included in your ticket. These fees apply per kilogram per leg of the flight. Travel Tip: It is significantly cheaper to purchase extra baggage allowance online in advance rather than paying the higher rates at the airport check-in counter.

Special Items: Sports Equipment and Musical Instruments

Traveling with a guitar, golf clubs, or skis? Norwegian allows you to transport special baggage, but it must be booked in advance. Small musical instruments can often be brought into the cabin if they fit within the carry-on dimensions. Larger items, such as surfboards or bicycles, must be checked in as special baggage. If you are heading to Stockholm or Kristiansand for outdoor activities, ensure your equipment is packed in hard-shell cases to prevent damage.

Restricted and Prohibited Items

For the safety of all passengers, certain items are strictly prohibited. Never pack explosives, flammable liquids, or sharp objects in your carry-on. Lithium batteries and power banks must be packed in your cabin baggage and are not permitted in the hold. Liquid restrictions apply to carry-on bags: liquids must be in containers of 100 ml or less and fit within a single transparent, resealable 1-liter plastic bag.

Tips for Packing Efficiently

• Weigh Before You Go: Use a luggage scale at home to ensure you are within the 23 kg limit for checked bags or the 10 kg limit for carry-ons.
• Wear Your Heaviest Items: If you are traveling to a colder destination, wear your heavy coat and boots on the plane to save luggage weight.
• Keep Essentials Close: Always pack medication, travel documents, and valuables in your underseat bag so they are easily accessible during the flight.
• Label Your Bags: Attach a tag with your name and contact details to both the outside and inside of your checked luggage.

Traveling with Pets on Norwegian Air

Norwegian Air understands that pets are part of the family and strives to make their journey as comfortable as yours. Whether you are relocating or taking a holiday, the airline welcomes cats and dogs on most flights within the Schengen area and EU, provided all safety requirements are met. With clear guidelines and various transport options, bringing your furry companion along is a straightforward process when planned in advance.

Transport Options

In Cabin (Carry-on)

• Carrier Dimensions: The carrier or soft bag must not exceed 43 x 31 x 20 cm to fit under the seat in front of you.
• Maximum Weight: The total weight of the pet and the carrier combined must not exceed 8 kg.
• Allowed Pet Types: Only small cats and dogs are permitted in the cabin.
• Capacity: Up to two pets are allowed in the same carrier if they are well-acquainted and fit comfortably within the weight limit.
• Limit Per Passenger: Each passenger is permitted to bring one carrier.

In Cargo Hold (Checked Baggage)

• Container Requirements: Pets must travel in a rigid, IATA-approved crate that is secure, waterproof, and ventilated. The animal must be able to stand, turn around, and lie down naturally.
• Size Limits: The maximum crate dimensions are generally 125 x 81 x 86 cm.
• Temperature Restrictions: Transport may be refused if extreme weather conditions at departure or arrival airports pose a risk to the animal's health.
• Booking: Space in the cargo hold is limited, so it is essential to book this service well in advance, preferably at the time of ticket purchase.

As Cargo (For Large Animals)

• When Required: This option is mandatory for animals traveling alone, very large crates exceeding checked baggage limits, or for flights to countries with strict entry rules, such as the United Kingdom (flying into London).
• Special Requirements: Animals travel in a temperature-controlled environment distinct from regular luggage.
• Booking Procedure: These arrangements must be made through a specialized freight forwarder or Norwegian Air Cargo directly, separate from your passenger ticket.

Required Documentation

• Veterinary Passport: An official EU pet passport or equivalent identification document.
• Health Certificate: A certificate issued by a licensed veterinarian confirming the animal is fit for travel (usually dated within 10 days of the flight).
• Vaccinations: Proof of valid rabies vaccination given at least 21 days prior to travel.
• International Certificates: Specific sanitary certificates required by the destination country if traveling outside the EU/Schengen zone.
• Identification: The pet must be microchipped or have a readable tattoo (if applied before July 2011).

Service Costs

• In-Cabin Fee: Approximately 50 – 75 EUR per flight leg.
• Cargo Hold Fee: Approximately 85 – 100 EUR per animal, per flight leg.
• Note: Prices are indicative and may vary based on the specific route, season, and whether the service is booked online or at the airport.

Preparation Tips

• Carrier Familiarity: Let your pet spend time in their carrier or crate days before the flight to reduce anxiety.
• Feeding: Feed your pet a light meal about 4 hours before departure to prevent airsickness; keep them hydrated.
• Comfort Items: Place a familiar blanket or an absorbent pad inside the crate; avoid hard toys that could cause injury during turbulence.
• Stress Reduction: Consult your vet about calming options; sedation is generally discouraged as it can lower blood pressure at high altitudes.

Restrictions

• Prohibited Breeds: Brachycephalic (snub-nosed) dogs and cats, such as Pugs, Bulldogs, or Persian cats, are often restricted or prohibited in the cargo hold due to respiratory risks.
• Prohibited Animals: Rodents, reptiles, birds, and other exotic animals are not accepted.
• Route Restrictions: Pets are generally not permitted on connecting flights (flights with stopovers) unless traveling through specific hubs like Oslo under certain conditions.
• Exceptions: Service dogs assisting passengers with disabilities travel free of charge in the cabin, subject to specific documentation.

Important: Airline policies can change due to operational or regulatory updates. We strongly recommend contacting Norwegian Air directly or checking their official website before booking to ensure all requirements for your specific route are met.

Loyalty Program: Norwegian Reward

Introduction

Norwegian Reward is the award-winning loyalty program of Norwegian Air, designed to be as simple and transparent as possible for travelers. Unlike traditional airline schemes with complex mile charts, this program uses a straightforward currency called "CashPoints," where one point equals a specific cash value that can be used to pay for future travel. Whether you are planning a weekend getaway to Oslo or a business trip to London, joining this program ensures you get more value out of every flight.

Membership Levels and Benefits

Norwegian Reward operates differently from legacy airlines; instead of traditional Silver or Gold tiers, members earn specific benefits based on their flight frequency. The structure rewards loyal customers with progressively better perks after every eighth flight.

• Member (Entry Level): Free to join, allowing you to start earning CashPoints on all flight tickets and partner purchases immediately.
• Benefit Earner (Every 8 Flights): For every eight flights flown within 12 months, you choose a new reward, such as free seat reservation, free checked baggage, or Fast Track entry.
• Norwegian Reward Priority: The top-tier status reserved for travelers who complete 32 flights in a year, granting all available benefits plus exclusive priority service.
• Priority Perks: Priority members enjoy a free carry-on bag, priority boarding, and reserved seating on all flights.

Earning CashPoints

Earning currency in the program is easy and versatile, extending beyond just air travel. You earn points based on the fare type and through a network of global partners.

• Flight Tickets: Earn 1% CashPoints on LowFare tickets, 2% on LowFare+, and 5% on Flex tickets.
• Hotels and Car Rentals: Accumulate points by booking accommodation or vehicle rentals through Norwegian's partner network.
• Partner Offers: Earn points on airport transfers and various lifestyle partners listed on the Reward website.
• Everyday Purchases: In select markets, using the Bank Norwegian credit card generates points on daily spending.

Redeeming CashPoints

The greatest strength of Norwegian Reward is its flexibility; there are no blackout dates, meaning you can use your points on any seat, on any flight, at any time.

• Pay for Flights: Use points to cover the full cost or partial cost of tickets to destinations like Bergen or London.
• Cover Taxes and Fees: Unlike many other programs, CashPoints can be used to pay for taxes and carrier surcharges.
• Travel Extras: Redeem points to pay for seat reservations, checked baggage, or ticket changes.
• Family Pooling: Create a "Family Account" to pool points together with up to six family members or friends for faster rewards.

Alliance Membership

Norwegian Air operates as an independent low-cost carrier and is not a member of major airline alliances like Star Alliance, SkyTeam, or oneworld. This independence allows them to maintain their low-cost model, though they do have specific interline agreements to facilitate connectivity across their network.

How to Join

Joining Norwegian Reward is quick, free, and completely digital. It requires no physical paperwork.

• Online Registration: Sign up via the official Norwegian Air website by providing your email and basic personal details.
• Mobile App: You can also join and track your CashPoints and active benefits directly through the Norwegian Travel Assistant app.
• Instant Access: Your membership number is generated immediately, allowing you to claim points on bookings made right away.

Service Classes and Cabin Experience

Norwegian Air (DY) operates a streamlined, modern fleet primarily consisting of Boeing 737-800 and 737 MAX 8 aircraft. In line with its low-cost model, the airline does not offer traditional Business or First Class cabins. Instead, it provides a high-quality Economy Class experience across the entire aircraft. Passengers can tailor their journey by choosing different fare bundles—LowFare, LowFare+, and Flex. While the seating remains the same, a Flex ticket offers perks often associated with premium travel, such as complimentary seat selection, Fast Track security access at select airports, and refundable tickets.

Seating and Comfort

The cabin is designed for efficiency and comfort, featuring sleek, leather Recaro seats. These slimline seats are engineered to maximize personal space, offering generous legroom compared to many other budget carriers. Whether you are on a short hop to Bergen or a longer flight to Malaga, the ergonomic design ensures a comfortable journey. The modern interior, particularly on the newer Boeing 737 MAX aircraft, often features mood lighting that adjusts to the time of day to help passengers relax.

In-Flight Entertainment and Wi-Fi

Norwegian Air is a pioneer in inflight connectivity, being one of the first airlines to offer free Wi-Fi on flights within Europe. Most of their aircraft are equipped with high-speed internet, allowing you to browse the web, check emails, or chat with friends from gate to gate. For entertainment, the airline operates a "Bring Your Own Device" system. By connecting to the onboard Wi-Fi portal, passengers can access a selection of movies and TV shows directly on their smartphones, tablets, or laptops. This eliminates the need for bulky seatback screens and gives you control over your viewing experience.

Food and Beverage Services

On most flights, Norwegian operates a buy-on-board service. Passengers can purchase a variety of snacks, light meals, and beverages (both alcoholic and non-alcoholic) from the onboard menu using a credit card. The selection typically includes sandwiches, salads, sweet treats, and coffee. If you are flying on a longer route, it is advisable to eat beforehand or bring snacks, as full hot meal services are not standard on these European routes. Travelers heading to Oslo from international destinations like London or Berlin will find the onboard menu sufficient for the flight duration.

Special Services and Assistance

Norwegian Air is committed to making travel accessible for everyone. The airline offers dedicated assistance for passengers with reduced mobility, which should be requested at least 48 hours before departure to ensure a smooth experience at the airport and on board. Families traveling with children are also well-catered for; infants under two years travel at a reduced rate when sitting on a guardian's lap. Additionally, the airline offers an Unaccompanied Minor service for children aged 5 to 15 traveling alone, ensuring they are guided safely from check-in to their destination guardian in cities like Copenhagen or Trondheim.

Popular Destinations and Routes

Norwegian Air operates a robust route network that primarily connects the Nordic countries with the rest of Europe. With its main hub located in Oslo, the airline provides frequent and affordable connections to domestic destinations as well as major international cities. The following table highlights the most popular routes based on flight frequency, showcasing the carrier's strong presence in Scandinavia and key European capitals.

Booking your flight with Norwegian Air requires a bit of strategy to ensure you get the best value for your money. Generally, the most affordable fares are available when you book well in advance of your travel date. If your travel dates are flexible, we highly recommend using the airline's Low Fare Calendar. This tool allows you to visualize price differences across the month, making it easier to spot the cheapest days to fly to key hubs like Oslo or other major European destinations.

To stay updated on special offers and flash sales, consider subscribing to the airline's newsletter or joining their loyalty program, Norwegian Reward. Members earn CashPoints on every flight, which can be used to pay for future tickets, seat reservations, or baggage. This is particularly useful for frequent travelers exploring routes within the Nordic region, such as flights to Trondheim or Bergen.

Online check-in is a convenient way to save time at the airport. It typically opens 24 hours before scheduled departure. You can check in via the website or the mobile app, which allows you to receive a digital boarding pass directly on your smartphone. If you are traveling with only hand luggage, you can head straight to security upon arrival at the airport, bypassing the check-in counters entirely.

When it comes to seat selection, options vary depending on your ticket type. LowFare tickets usually do not include seat reservations, so if you have a preference—such as a window seat or extra legroom—it is advisable to purchase your seat selection online in advance, as it is often cheaper than doing so at the airport. Families traveling together should definitely book seats early to ensure they are seated together.

Using the Norwegian Travel Assistant app is highly recommended for a smoother journey. The app allows you to manage your booking, add extra bags, fast track, or seat reservations, and keeps you updated with real-time flight information. Finally, always ensure you have comprehensive travel insurance before you fly, covering potential disruptions or medical needs during your trip.

From Regional Roots to International Skies

The story of Norwegian Air began in 1993 when it was founded as Norwegian Air Shuttle. Initially, the company operated as a regional carrier on the west coast of Norway, flying smaller Fokker 50 aircraft on behalf of another airline. The pivotal moment in its history came in 2002, when the company courageously reinvented itself as an independent low-cost carrier. By utilizing Boeing 737 aircraft and challenging established monopolies, it opened up affordable air travel for millions of people across Scandinavia, marking the start of a new era in Nordic aviation.

Strategic Expansion and Acquisitions

The airline's growth trajectory accelerated significantly in the mid-2000s. A major milestone occurred in 2007 with the acquisition of FlyNordic, a Swedish low-cost carrier, which established a strong foothold in Stockholm. This move transformed Norwegian into a truly pan-Nordic airline. During this period, the company also introduced its now-iconic livery featuring "tail fin heroes"—portraits of historical figures who pushed boundaries, reflecting the airline's own pioneering spirit. This distinct branding helped the carrier stand out at airports across Europe.

Fleet Evolution and Modernization

Commitment to a modern fleet has always been central to the airline's strategy. Norwegian placed historic orders for new aircraft, transitioning almost exclusively to the Boeing 737-800 and later the technologically advanced Boeing 737 MAX 8. This modernization was not just about capacity; it allowed for greater fuel efficiency and reduced emissions. While the airline briefly operated long-haul flights using Boeing 787 Dreamliners, a strategic restructuring in 2021 saw the company refocus entirely on its profitable short-haul network. Today, this streamlined fleet efficiently connects passengers to key destinations like London, Copenhagen, and Berlin.

Innovations in Passenger Experience

Norwegian Air has consistently been at the forefront of digital innovation in the skies. In 2011, it became the first airline in Europe to offer free Wi-Fi on domestic and intra-European flights, setting a new standard for connectivity. The airline also pioneered direct-to-mobile entertainment, allowing passengers to stream movies and TV shows to their own devices. These customer-centric innovations, combined with their award-winning loyalty program, have cemented their reputation as a forward-thinking carrier that blends low fares with high-tech convenience.

Connecting the Nordics to the World

Today, the airline serves as a vital link between the Nordic region and the rest of the continent. Its main hub in Oslo acts as the beating heart of the network, facilitating seamless travel to domestic gems like Bergen, Trondheim, and Stavanger. Whether enabling business travel to Gdansk or holiday trips to sunny Malaga, Norwegian Air continues to evolve, focusing on reliability, sustainability, and maintaining its position as the preferred budget airline for Northern Europe.