Air Austral

Air Austral stands as a premier aviation ambassador for the Indian Ocean, operating from its strategic home on the vibrant island of Réunion. Established to connect this unique French overseas region with the rest of the world, the airline has grown into a modern carrier known for its distinct blend of European standards and warm island hospitality. Travelers flying with Air Austral can expect a journey that begins the moment they step onboard, with service designed to reflect the charm, diversity, and "French touch" of the tropics.

A Strategic Network in the Indian Ocean

Based at Roland Garros Airport in Saint-Denis, Air Austral serves as a vital bridge for the region known as the "Vanilla Islands." The airline provides essential connectivity to neighboring destinations, including frequent flights to Port Louis in Mauritius and Mamoudzou in Mayotte. Its regional network also extends to the vast landscapes of Madagascar, serving cities like Antananarivo, as well as Moroni in the Comoros islands. Beyond the archipelago, the carrier links the region to major international hubs, offering routes to Johannesburg and the bustling Asian metropolis of Bangkok. Crucially, it maintains a strong long-haul connection between Réunion and Paris, facilitating seamless travel between Europe and the Indian Ocean.

Modern Fleet and Service Excellence

To ensure passenger comfort across its varied network, Air Austral operates a modern and diverse fleet. Long-haul routes are typically served by the spacious Boeing 777-300ER and the advanced Boeing 787-8 Dreamliner, which features state-of-the-art cabin amenities designed to reduce jet lag. For regional connections, the airline has invested in the Airbus A220-300, a quiet and efficient aircraft that offers a superior experience for shorter flights. The airline is dedicated to high safety standards, maintaining IOSA (IATA Operational Safety Audit) certification, and prides itself on a mission to provide personalized, high-quality service that showcases the welcoming spirit of Réunion.

As Air Austral does not currently operate a permanent local office or ticket counter within the United Arab Emirates, travelers based in this region are encouraged to use the airline's digital platforms for all travel arrangements. Comprehensive support for booking, modifications, and flight information is provided through their international customer service center, which handles inquiries in both English and French.

Official Website

For the most direct access to flight schedules and reservations, verify details on the official platform:

• Official Website: www.air-austral.com

Contact Information

Please use the following international contacts for assistance, as local phone numbers are not available for the UAE:

• International Customer Service: +33 262 93 10 10 (Recommended for calls from UAE)
• Headquarters Support (France): +33 825 013 012
• Email for Reservations: reservations@air-austral.com
• Mobile App: "Air Austral" (Available on iOS and Android)

Social Media

Stay updated with the latest news and announcements through their official social media channels:

• Facebook: Air Austral
• X (Twitter): @AirAustral
• Instagram: @airaustralofficiel

Local Offices

There are no physical branch offices or dedicated airport desks for Air Austral in the United Arab Emirates. All administrative and commercial matters are handled by the head office:

• Headquarters Address: Zone Aéroportuaire, 97438 Sainte-Marie, Réunion Island.

Emergency Support

For urgent assistance regarding immediate travel plans, passengers should contact the International Customer Service number listed above during operating hours (typically Monday to Saturday, Réunion time). For 24/7 management of existing tickets, the "Manage My Booking" tool on the official website or mobile app is the most efficient resource.

Traveling with Air Austral is designed to be as convenient as possible, allowing you to bring everything you need for your island getaway or business trip. The airline's baggage policy is tailored to the different needs of passengers flying on its long-haul network—connecting destinations like Paris to the Indian Ocean—and its regional network, which includes short hops between Saint-Denis and neighbors like Port Louis or Antananarivo. Understanding these allowances ensures a smooth check-in process.

Carry-on Baggage Allowances

Your hand luggage allowance depends on your travel class, but all passengers are entitled to bring essential items onboard. The cabin baggage policy is generous, ensuring you can keep your valuables and travel necessities close at hand.

• Loisirs (Economy Class): Passengers are typically allowed one main piece of luggage. In addition to this bag, you may bring one personal accessory, such as a handbag, laptop case, or camera bag. The combined weight of these items generally should not exceed 12 kg.
• Confort (Premium Economy) and Club Austral (Business Class): Travelers in premium cabins enjoy an enhanced allowance. You may usually bring two pieces of main luggage plus one accessory. The total combined weight for cabin items in these classes is typically up to 18 kg.

Ensure that your carry-on fits in the overhead bin or under the seat in front of you. Dimensions usually must not exceed 55 x 35 x 25 cm (including pockets, wheels, and handles).

Checked Baggage Limits

Air Austral operates under two different baggage concepts depending on your route: the "Weight Concept" for regional flights and the "Piece Concept" for long-haul flights.

• Long-Haul Flights (e.g., Europe to Réunion/Mayotte):
  • Economy (Loisirs): usually includes one piece up to 23 kg (some promotional fares may differ).
  • Premium Economy (Confort): typically allows two pieces, each up to 23 kg.
  • Business (Club Austral): offers the most generous allowance with two pieces, each up to 32 kg.
• Regional Flights (e.g., Réunion to Bangkok, Johannesburg, or Mamoudzou):
  • Economy (Loisirs): The allowance is generally based on total weight, often set at 25 kg.
  • Premium Economy (Confort): The weight allowance usually increases to 30 kg.
  • Business (Club Austral): Passengers can check in up to 40 kg of luggage.

Excess Baggage Fees

If you plan to travel with more than your free allowance, excess baggage fees will apply. These fees vary significantly based on whether you are paying for extra weight (on regional routes) or an extra piece (on long-haul routes). It is highly recommended to purchase additional baggage allowance online via the Air Austral website before your flight, as rates at the airport check-in counter are typically higher. Pre-paying can save you time and money on the day of departure.

Special Items: Sports and Instruments

Given that destinations like Réunion and Moroni are famous for outdoor activities, Air Austral is accustomed to handling sports equipment.

• Sports Equipment: Items such as golf bags, diving equipment, surfboards, and bicycles can often be transported. Depending on your fare type and the specific equipment, this may be included in your allowance or require a special fee. Generally, golf bags (up to 20kg) are often carried free of charge in addition to the standard allowance, but this should always be confirmed before travel.
• Musical Instruments: Small instruments can be carried as hand luggage if they fit within the dimensions. Larger instruments must be checked in as special baggage or, in some cases, may require booking an extra seat if they are fragile and must be carried in the cabin.

Restricted and Prohibited Items

Safety is the top priority. The following items are strictly prohibited in checked or carry-on luggage:

• Explosives, fireworks, and flares.
• Flammable solids and liquids (e.g., lighter fuel, paints).
• Corrosive substances (e.g., acids, wet batteries).
• Compressed gases.

Lithium Batteries: Spare lithium batteries and power banks must be packed in your carry-on luggage and are strictly prohibited in checked bags due to fire risk. Ensure they are protected from short circuits.

Tips for Packing Efficiently

• Label Your Bags: Clearly attach a tag with your name, phone number, and email address to the outside and inside of every bag.
• Distribute Weight: If traveling with multiple bags, try to distribute weight evenly to avoid exceeding the single-item weight limit (usually 32 kg max for health and safety reasons).
• Keep Essentials Close: Always pack medication, travel documents, and valuable electronics in your hand luggage, never in your checked bags.
• Check the Weather: Routes to cities like Munich or Hanover may require heavier clothing than tropical destinations, so factor bulky coats into your luggage planning.

Pet Travel Guide

Air Austral understands that pets are cherished family members and strives to make their journey as comfortable and safe as possible. Whether you are relocating or taking a holiday, the airline offers dedicated services to ensure your furry companions can travel with you between Réunion, France, and other regional destinations. It is essential to book your pet's travel well in advance, as space on board is limited.

Transport Options

In Cabin (Carry-on)

Small pets can travel with you in the cabin, provided they remain in their container throughout the flight. This option is ideal for smaller animals that can fit comfortably under the seat in front of you.

• Carrier Dimensions: The container generally must not exceed 55 x 35 x 25 cm. Soft-sided carrier bags are often recommended for better fitment under seats.
• Maximum Weight: The total weight of the animal and the carrier must not exceed 8 kg.
• Allowed Pet Types: Typically restricted to dogs and cats.
• Conditions: The animal must be odorless, clean, and remain inside the container for the entire duration of the flight.
• Limit: usually one pet per passenger.

In Cargo Hold (Checked Baggage)

Animals that exceed the cabin weight or size limits must travel in the aircraft's hold. This area is pressurized, ventilated, and heated to ensure a safe environment similar to the cabin.

• Container Requirements: You must provide an IATA-approved hard plastic crate (fiberglass or rigid plastic) secured with bolts. Wire mesh or soft cages are not permitted.
• Size Limits: The animal must be able to stand up, turn around, and lie down naturally.
• Weight Limits: Animals over 8 kg and typically up to 75 kg (animal + crate) travel in the hold as accompanied baggage.
• Documentation: The waiver of responsibility and IATA Live Animals Checklist may be required at check-in.

As Cargo (Freight)

For specific situations, your animal must be transported via Air Austral's freight service (Fret) rather than as checked baggage.

• When Required: This is mandatory for very large animals, unaccompanied pets, or animals traveling to destinations with strict import restrictions preventing checked pet baggage.
• Special Requirements: Requires a specific Air Waybill (LTA).
• Booking: Must be arranged through the freight department or a specialized freight forwarder separate from your passenger ticket.

Required Documentation

To ensure a smooth departure, especially for flights connecting Saint-Denis with Europe or international destinations, ensure you have the following documents:

• Veterinary Passport: Up-to-date and issued by a licensed veterinarian.
• Identification: Electronic microchip (ISO 11784/11785 compliant) or a clearly readable tattoo (if applied before July 2011).
• Vaccinations: Valid anti-rabies vaccination is mandatory. Other vaccines may be required depending on the destination.
• Health Certificate: A certificate of good health issued shortly before travel (usually within 5 days of departure).
• International Certificates: Specific sanitary import permits if traveling to non-EU countries like Mauritius or South Africa.

Service Costs

Fees for transporting pets are not included in the free baggage allowance and are charged as a special supplement.

• In-Cabin Fee: Charges typically range from €45 to €85 depending on the route (e.g., Regional vs. Long-Haul to Paris).
• Cargo Hold Fee: Prices are generally calculated based on the weight of the animal plus the crate, or a flat piece rate, often starting around €75 to €200 per leg.
• Note: Prices are subject to change and should be confirmed at the time of booking.

Preparation Tips

• Carrier Familiarization: Let your pet get used to the crate or bag weeks before the flight to reduce anxiety.
• Feeding: Feed your pet a light meal about 4 hours before departure; do not feed them immediately before flying to prevent nausea.
• Hydration: Ensure the pet is well-hydrated, and for hold travel, attach a small water dish to the crate door.
• No Sedation: Veterinarians generally advise against sedating animals as it can affect their breathing and temperature regulation at altitude.

Restrictions

For safety and regulatory reasons, certain animals and breeds are subject to strict rules:

• Category 1 Dogs: Attack dogs (e.g., Pitbulls without pedigree papers) are strictly prohibited on Air Austral flights.
• Category 2 Dogs: Guard and defense dogs (e.g., Rottweilers) may be transported but only via Freight/Cargo services, not as checked baggage.
• Brachycephalic Animals: Snub-nosed dogs and cats (e.g., Pugs, Bulldogs, Persian cats) are susceptible to respiratory issues and may be refused in the hold or require specific indemnity forms.
• Prohibited Animals: Rodents, reptiles, and unauthorized wildlife are generally not permitted in the cabin.
• Service Animals: Guide dogs for passengers with disabilities travel free of charge in the cabin, regardless of weight, provided prior notice is given.

Important: Travel regulations and import rules vary significantly by country. We strongly recommend contacting Air Austral's reservations department or the freight service at least 72 hours before your flight to confirm the latest requirements for your specific route.

Loyalty Program: MyCapricorne

Air Austral rewards its frequent flyers through the MyCapricorne program, designed to offer exclusive privileges and travel benefits to loyal passengers. Whether you are flying regionally between the Indian Ocean islands or traveling long-haul to Europe, membership allows you to earn points that can be turned into memorable experiences and practical travel perks.

Membership Tiers

The program is structured into different levels, with status determined by the number of points earned within a calendar year. Each tier unlocks progressively higher levels of service and comfort:

• Essentiel (Blue/Entry Level): Immediate access upon enrollment, allowing you to earn points on every eligible flight.
• Premium (Silver/Gold Equivalent): Offers travelers significant time-saving benefits such as priority check-in at the airport, along with an extra baggage allowance on flights operated by Air Austral.
• Exclusive (Elite/Platinum): The highest tier grants access to private airport lounges for relaxation before boarding, highest priority on waiting lists, and complimentary upgrades when available.

Earning Points

Members accumulate points based on the distance flown and the fare class purchased, making every trip count toward your next reward. The earning structure is designed to be flexible and rewarding:

• Flights: Earn points on all scheduled Air Austral routes, such as trips to Paris or Bangkok.
• Flight Bonus: Higher fare classes (Comfort and Club Austral) earn significantly more points per flight.
• Partner Airlines: Accumulate points when flying with designated partner carriers in the Indian Ocean region and beyond.
• Non-Airline Partners: Earn points through rentals with partner car agencies and stays at selected hotels.
• Shopping: Select retail partners in Réunion allow you to earn points on everyday purchases.

Redeeming Points

Your accumulated points can be used to enhance your travel experience or cover the cost of future journeys. Redemption options are varied to suit different traveler needs:

• Award Tickets: Book free flights (excluding taxes) to destinations like Saint-Denis or Mamoudzou.
• Upgrades: Use points to upgrade from Economy to Premium Economy or Business Class.
• Extra Baggage: Pay for excess luggage weight with points instead of cash at the airport.
• Transferable Awards: Gift award tickets to family members or friends using your points balance.

Alliance and Partnerships

While Air Austral is not a member of the major global alliances, it has established strong regional and international connections to expand your travel options:

• Vanilla Alliance: A founding member of this alliance, improving connectivity between the islands of the Indian Ocean.
• Airline Partners: Codeshare and interline agreements extend the network to additional cities, including Frankfurt am Main.
• Rail Partners: The "Train + Air" partnership with SNCF allows for seamless high-speed rail connections from Paris to various provincial cities across France.

How to Join

Becoming a member of MyCapricorne is simple, free, and open to individual travelers aged two years and older:

• Online Registration: Sign up instantly via the official Air Austral website.
• Mobile App: Create an account directly through the airline's mobile application.
• Digital Card: Receive a virtual membership card immediately to start earning points on your next booking.

Onboard Experience and Service Classes

Air Austral prides itself on delivering a travel experience that blends modern comfort with the warm hospitality of Réunion Island. Whether flying regionally across the Indian Ocean or embarking on a long-haul journey to Paris or Bangkok, passengers can expect attentive service and well-appointed cabins designed for relaxation.

Club Austral (Business Class)

The airline's premier cabin, Club Austral, offers the highest level of luxury and privacy. Designed for travelers seeking exclusivity, this class features spacious leather seats that convert into fully flat beds (180° recline) on long-haul Boeing 777 and 787 aircraft, ensuring a restful sleep. Passengers enjoy priority services on the ground, including dedicated check-in desks and access to private lounges. Onboard, the experience includes a personal reading light, ample storage, and a sophisticated dining service featuring gourmet cuisine and fine wines.

Confort (Premium Economy)

Bridging the gap between Economy and Business, the Confort class is available on long-haul flights and provides a significant upgrade in personal space. Located in a separate, quiet cabin, these seats offer generous legroom, a deeper recline, and an adjustable footrest. Travelers in this class benefit from priority boarding and luggage delivery, as well as an enhanced meal service that is superior to the standard economy offering. It is an ideal choice for those wanting extra comfort without the price tag of Business Class.

Loisirs (Economy Class)

The Loisirs cabin is designed to be welcoming and practical for all travelers. On long-haul routes, the ergonomic seats are equipped with adjustable headrests and personal entertainment screens. Even on regional flights aboard the Airbus A220 connecting Saint-Denis with neighbors like Port Louis or Antananarivo, the modern cabin feels airy and bright, featuring wider seats and larger windows than previous generations of aircraft. A complimentary meal or snack service is included depending on the flight duration.

In-Flight Entertainment and Connectivity

Boredom is not an option on Air Austral's long-haul fleet. Passengers in all classes have access to a personal In-Flight Entertainment (IFE) system featuring high-definition touchscreens. The system offers a wide selection of international movies, TV series, music albums, and games suitable for both adults and children. The interface is intuitive and available in multiple languages.

Stay connected even while cruising at 30,000 feet with the Extra Connect Wi-Fi service, available on selected Boeing 777-300ER and 787-8 aircraft. Packages range from simple messaging plans for chatting on WhatsApp or Messenger to full internet access for browsing and emails, allowing business travelers to stay productive en route to destinations like Johannesburg.

Dining and Beverages

Culinary excellence is a key part of the Air Austral journey. The airline serves meals that reflect the rich cultural heritage of Réunion, often blending French culinary techniques with Creole spices and flavors.

• Long-Haul Flights: Passengers are served a full hot meal, which typically includes a choice of main courses, a starter, cheese, dessert, and coffee or tea. In Club Austral and Confort classes, the menu is more extensive and served on porcelain tableware.
• Regional Flights: Depending on the time of day and flight duration (e.g., to Mamoudzou or Moroni), passengers receive a generous snack, breakfast, or a light cold meal accompanied by a selection of beverages.
• Special Meals: Dietary requirements are well catered for. Passengers can request vegetarian, vegan, gluten-free, diabetic, or religious meals (such as Muslim or Hindu meals) free of charge, provided the request is made at least 48 hours before departure.

Special Assistance and Family Services

Air Austral is committed to making travel accessible and convenient for everyone, offering a range of specialized services for passengers with unique needs.

Traveling with Children

Families are given special attention to ensure a smooth trip. Parents traveling with infants (under 2 years) can request a bassinet on long-haul flights, subject to availability and booking in advance. The entertainment system includes a dedicated "Kids" section with cartoons and games to keep young flyers occupied. Additionally, the airline offers an Unaccompanied Minor (UM) service for children aged 4 to 11 traveling alone, where staff supervise the child from check-in until they are handed over to a designated guardian at the destination.

Passengers with Reduced Mobility

Comprehensive assistance is available for passengers with disabilities or reduced mobility. Whether you require wheelchair assistance to the aircraft door or help during the flight, the crew is trained to provide support. To ensure the necessary equipment and staffing are ready, requests for assistance must be made at the time of booking or at least 48 hours prior to the flight.

Air Austral operates a comprehensive route network from its primary hub in Saint-Denis, serving as a vital bridge between the Indian Ocean, Europe, and Asia. The airline connects Réunion Island with major international cities like Paris and Bangkok, while also maintaining frequent regional services to neighboring destinations such as Port Louis, Mamoudzou, and Antananarivo.

Securing the best fares with Air Austral often requires planning ahead. For long-haul flights, such as those connecting Paris with the Indian Ocean, booking approximately 3 to 6 months in advance is generally recommended. Prices can fluctuate significantly during peak travel periods, including French school holidays and the Southern Hemisphere summer season. Keeping an eye on ticket prices early is especially important for popular routes to Saint-Denis and Mamoudzou.

To catch the best deals and special promotions, consider signing up for the airline's newsletter or regularly checking their official website. Utilizing the Air Austral mobile app is another excellent way to stay informed and manage your travel plans on the go. The app offers features that allow you to book flights, modify reservations, and access your boarding pass directly from your smartphone, streamlining your travel experience.

To minimize stress at the airport, take advantage of the online check-in service, which typically opens 24 hours before your scheduled departure. This process allows you to confirm your presence and choose your seat from the comfort of your home or hotel. If you are flying into scenic destinations like Port Louis or Nosy Be, selecting a window seat can offer breathtaking views of the islands upon approach. Travelers seeking additional comfort on longer journeys should look for options to upgrade to seats with extra legroom during the booking or check-in phase.

Finally, purchasing comprehensive travel insurance is strongly advised for international travel. A good policy can cover unexpected situations such as flight delays, cancellations, or luggage issues, ensuring that your trip remains worry-free. Review the insurance options offered during the booking process or consult with a third-party provider to find coverage that best suits your itinerary.

History and Development

The story of Air Austral is deeply intertwined with the economic and social development of Réunion Island. The airline was founded in 1974 by Gérard Ethève under the name Réunion Air Service (RAS), becoming the first commercial airline based in the territory. It officially launched operations in 1975 with a clear mission: to improve connectivity between Réunion and the nearby islands of the Indian Ocean. The inaugural flight connected Saint-Denis to Mayotte, establishing a vital link that remains a cornerstone of the airline's network today.

Evolution and Rebranding

In the following decades, the carrier underwent significant transformations to reflect its growing ambitions. In 1987, the company was renamed Air Réunion, signaling its role as a national carrier for the island. Shortly after, in 1990, it adopted its current identity, Air Austral, following a change in shareholding structure that saw local government bodies and financial institutions take a more active role. During this period, the airline focused on solidifying its regional presence, operating flights to destinations like Port Louis in Mauritius and Antananarivo in Madagascar, using a fleet primarily composed of smaller aircraft suitable for short hops.

The Long-Haul Revolution

A pivotal moment in the airline's history occurred in 2003 when Air Austral made the strategic decision to enter the long-haul market. Until then, the route between Réunion and mainland France was a monopoly held by other carriers. Air Austral launched its first direct flights to Paris Charles de Gaulle, offering a competitive alternative that significantly boosted tourism and facilitated travel for locals. To support this major expansion, the airline introduced the Boeing 777-200ER into its fleet, marking its transition from a regional operator to an international airline with global standards.

Network Expansion and Modernization

Following the success of its Paris route, Air Austral continued to broaden its horizons. The airline established connections to major international hubs, including Bangkok and Johannesburg, positioning Réunion as a strategic crossroads between Africa, Asia, and Europe. The company also played a key role in the "Vanilla Islands" initiative, aiming to promote combined tourism across the Indian Ocean archipelagos, including the Comoros and Seychelles. This era saw the airline strengthening its ties with Mamoudzou, ensuring daily connectivity essential for the region.

A Modern Fleet for a New Era

In recent years, Air Austral has focused on fleet renewal and innovation to enhance passenger comfort and operational efficiency. The airline became the first French operator in the Indian Ocean to introduce the Boeing 787-8 Dreamliner, deployed on routes like Bangkok and Mayotte to offer a quieter, more comfortable experience. Most recently, the carrier modernized its short and medium-haul fleet with the arrival of the Airbus A220-300. These advanced aircraft replaced older Boeing 737 and ATR models, offering reduced emissions and a superior cabin experience for regional travelers.